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How to Improve Service Delivery and Drive Margin Growth Through Digital Disruption

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How to Improve Service Delivery and Drive Margin Growth Through Digital Disruption Microsoft Future Decoded How to improve service delivery and drive margin growth through digital disruption 01/11/2018 1 Digital disruption in FM Some of our clients 2 Digital disruption in FM Facilities Management in numbers The facilities management market was valued at £19.3bn in 2016 and will pass £21bn in 2020. Facilities management is responsible for as much as 8% of the UK’s gross domestic product (GDP). The sector employs up to 10% of the country’s workforce. The UK facilities management market is regarded as the ‘most mature and competitive in Europe’. i-FM Trends and Opportunities Report 2018 BIFM 3 Digital disruption in FM Facilities Management: an industry in flux The industry is facing a wide array of challenges, Market cap for the top 5 UK-based FM players has including: declined dramatically over the last 3 years • Dramatic drop in market cap • Carillion collapse • Capita profit warnings • Interserve financial difficulties • Political sensitivity around public sector outsourcing • Brexit uncertainties Mitie recognised two years ago that to avoid these risks it needed to transform its business, and digital transformation would be a core component. 4 Digital disruption in FM What does digital transformation mean for Mitie? • Creating additional value • Drive growth • Help our people work better and smarter 5 Digital disruption in FM Mitie security: a proof case for tech adoption 6 Digital disruption in FM Digital transformation challenges and solutions 7 Digital disruption in FM How are we approaching our transformation? 8 Digital disruption in FM The impact of IoT on FM Security & Surveillance Forrester reports that with Supply chain mgmt Energy Management – a Inventory & warehouse subset of FM – IoT is set to have a greater impact on FM Order tracking in more industries than any FACILITIES MANAGEMENT other business activity. Industrial asset management Smart products Energy mgmt Fleet mgmt 9 Digital disruption Sources: ‘Internet of Things heatmap 2017’, Forrester in FM The business case for using AI Mitie is perfectly positioned to leverage its domain expertise in multiple facets of business infrastructure. 10 Digital disruption in FM 11 Connected Workspace An introduction to Connected Workspace Paco Pereira, head of Connected Workspace, Mitie Digital transformation: customer needs 13 Connected Workspace connectedworkspace.com Digital transformation: Connected Workspace TECHNOLOGY CONSULTANCY CONNECTED WORKSPACE Ecosystem SYSTEMS INTEGRATION REMOTE DIGITAL CUSTOMER AI & MACHINE PEOPLE OPERATIONS INTERACTIONS LEARNING connectedworkspace.com CENTRE Foundations Addressing customer needs through Mitie business units 15 Connected Workspace Addressing customer needs through Mitie business units 16 Connected Workspace Addressing customer needs through Mitie business units 17 Connected Workspace VIDEO HERE Digital transformation: journey 19 Connected Workspace connectedworkspace.com Lessons learnt 1 Align IoT initiatives with business goals 3 Build for scale • Ensure the project addresses a business need. • Enterprise-level machine learning requires • The IoT knowledge might exist, but the thousands of data points. domain expertise is often lacking • Planning, logistics, operations and technology must be ready to support secure, mass deployment of several million sensors. 2 Find and hire talent 4 Centralise monitoring & analysis • Data science capabilities are fundamental • The value lies in combining data from multiple to deriving insight. data points to gain enterprise-level insight as • Systems Integration abilities are essential opposed to siloed information. to leverage legacy systems. • All engagements are consultancy-led. 20 Connected Workspace connectedworkspace.com QUESTIONS connectedworkspace.com Thank You Things to do next Session Feedback Please rate this session in the Future Decoded app! Microsoft UK AI Research Report Download the AI Report at http://aka.ms/UKAIreport Azure Marketplace Consulting Services Find Microsoft partners to help at http://aka.ms/UKMarketplaceService Enhance your Digital Skills Find great guidance and resources at http://aka.ms/fdskills.
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