Scan & A entrepreneurship amongthem. but now thereisadireneedtoencourage Women have leftstereotypesbehind, today they are representing today theyarerepresenting and tourism, in government number ofwomentookupjobs undergone. Whereonceasmall both societyandeconomyhave by recognisingthechangethat ofTourismistry (MOT),began Singh, Secretary,Arvind Min - Tourism’ powered by titled ‘SkillHERforSustainable Blu Hotel, Guwahati to form a a Blu Hotel,Guwahatitoform region gatheredatRadisson community ofthe Northeast O them amongotherthings. tasked withidentifyingnewNortheast, destinationsanddeveloping around itineraries of The Ministry Tourism hasformed aspecialcommitteeofstakeholders active inthe Vol. XXXIIIIssue08; 2 April Nisha Verma Hazel Jain Don’t forgochances MOT formsNEcommittee ddppl.com FICCI-FLO webinar at theTAAI-WITT and ddressing attendees ers from the tourism ers fromthetourism active stakehold- n March19,2021, Share TRAVTALK nd fortnight i­­ fortnight

, Finding therightinsurance Tourism apriorityfor Odisha access to education and other access to education andother have takenfulladvantageof almost allsectors.“Women awareness about the region, awareness abouttheregion, can beorganisedtocreate placeswhereevents identify develop itinerariesaroundthem, new destinations, to identify aggressively. Theywillneed promoting the region even more special committeetaskedwith Secretary, ofTourism Ministry Singh Arvind ssue 2021

TRAVTALK

Contd onpage20 speakstothreemembers.

...... a need to skill women collectively with help from the government. a needtoskillwomencollectivelywithhelpfromthegovernment. so in local areas, as this is vital to promote the economy. Also, there is more weneedtoseehowembracewomeninthispattern, forward, ism will benefit the local economy as we go accelerate recovery. Sincesustainabletour tourismand we worktogethertorestart gender equalitymustbecentre-stageas jobs lostwereamongwomen.Hence, themaximum scale inthetourismindustry; COVID hasimpactedwomenonalarge and aremajorbuyerssellersoftravel. make 70%ofalltravel-relateddecisions place intourismandhospitality. Women Ranjeet Das,ImmediatePastRanjeet Community-based tourism the region. skills tosell them the necessary ofproviding holders interms seminars forthelocalstake- and organiseworkshops Women fromvarious walks oflife talkaboutbeingentrepreneursandhoningskills. powered by Titled ‘Skill HERfor Sustainable Tourism’, the TAAI-WITT andFICCI-FLOwebinar, Women have always held a very strong strong Women havealways heldavery Women havethepower! A DDPPUBLICATION 05 09 TRAVTALK

Connect toRajkot sansAhmedabad 21 travel trendsfor 2021 , advocates thebeliefthat ‘Empowered women Empower women’. “With the pandemic there is “With thepandemicthereis needs tobeprioritised.Hesaid, two keysuggestionsonwhat special committee,hasmade ofthe sam (TOAA),whoispart Operators AssociationofAs- President andAdvisor, Tour - President, TAAI Jyoti Mayal Contd onpage16

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to take this line forward and turn intojobcreatorsfromseekers. andturn to takethislineforward dence building.It’snotenoughtoskill,theyneedasenseofachievement women: competency, capacityandconfi- FICCI-FLO, wehavethreeCsforskilling work alongwithmenonthejourney. At should getitsplaceinthesun,wherewe states. Thissectionofwomenintourism from munities, forwhichwehavesupport we have been able to work with the com- ognised. We have anMoUwithMOTand sectorwherewomen areunrec- informal been workingonvillagetourism.Itisthe prepared? has seenseveral cancellations. Isthetrade With thesecondwave ofinfections, tourism Prepared for2 Founder, Tree ofLifeResorts Himmat Anand Pages : 28 .... The 17 Chapters of FICCI-FLO have 19 12 TravTalkIndia.com

TRAVTALK findsout. cautiously, exploringallpossibilities. and yourorganisation,moveahead The otheristohaveconfidenceinyourself on thefuturewhichnooneissureabout. is togobackwebinars,givediscourses COVID, wereally have just two options. One – andgiventhepresentre-emergenceof come yourway–theyhavetobecreated It is my belief that opportunities do not donot Itismybeliefthatopportunities

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BULLETIN Maha promised, didn’t deliver Dharmendra Singh Chauhan, Maharashtra Chapter Chairman, Association of Domestic Tour Operators of India (ADTOI), says his members are completely broken now and the help that Maharashtra government promised last year was not fulfilled by them.

Hazel Jain the bookings had increased done despite reminders to her. rapidly for places like Himachal And we are in the new finan- resh lockdowns Pradesh and Kashmir. But since cial year now,” Chauhan adds. have brought with March, all our members are Fthem the same prob- seeing so many cancellations This is the time to get bookings lems agents faced last year. – it is causing chaos and has Secretary, Tourism, Excise & for agents whether it is Chard- Dharmendra Singh Chauhan taken the members by com- Civil Aviation, Government of ham or Kashmir – all the plan- says that tourist movement plete surprise. Today, there are Maharashtra, had promised ning happens now, he says. But from Maharashtra to other very few movements happen- now, with this dangerous new states had just restarted and ing from Maharashtra – only strain, everyone is sitting at those who have cars. Curfew home. “Even after a year of deal- is not hampering road move- ing with COVID, our members ment. But no inbound into Ma- Valsa Nair are still not ready to handle the harashtra is happening,” Chau- had promised situation. They are completely han says. broken – financially and emo- waiver of state tionally. Every day I get calls Government is silent from my members asking me He is upset that Maharashtra property tax & what they should do. All we can Tourism has not made any ef- electricity bills, do is try and keep their spirits up. fort to reach out to the Chap- They have spent all their savings. Dharmendra Singh Chauhan ter members. “They have not but nothing What the EC members are doing Chapter Chairman ADTOI - Maharashtra shown any inclination to en- now is motivate the members gage us or educate us all this was done and keep their morale high,” while. It is only India Tourism Chauhan adds. because of that, a lot of his that has been active – whether member agents had attended by conducting multiple road- us a waiver of state property His team had planned two the association convention at shows or webinars for us. tax and electricity bills for last more outings for members Kevadia recently. “After that, In fact, Valsa Nair, Principal financial year. But nothing was in April including one to Jawahar which is a new tour- ism destination in the state. But In line with the latest directive by the state government, Chhatrapati Shivaji Maharaj given the situation, they will be International Airport (CSMIA) is offering the regular RT-PCR tests at a reduced cost of postponing them. The Chapter `600 (earlier `850) since April 1, 2021. had recently attended a Water- melon Festival at Wada. guestcolumn Sustainability is the only way Only those tourism stakeholders that implement strategic sustainability initiatives that VIEWPOINT reduce costs, increase revenue and improve guest experiences will earn a competitive advantage, believes Kingshuk Biswas who is on the UNWTO panel of Tourism Experts.

History repeats itself ecently I had pur- ing sustainable tourism can certified green buildings and schemes for adopting solar chased a Cadbury be the Ministry of Tourism’s how many tour operators have power at commercial com- RSilk chocolate from website which has a section a sustainable tourism certifica- plexes. States like Delhi and or does it not? a convenience store. On top of on ‘sustainable tourism for tion? None of the major global Telangana have exclusive Elec- the wrapping was highlighted India- criteria and indicators’. OTAs have a search filter for tric Vehicle (EV) policies which Lockdowns, curfews and a suffering livelihood – in bold ‘100% sustainably I think everyone in the Indian ‘green’ or ‘sustainable tourism’ should certainly be helpful to were we too eager to think of them as things of the both hotel owners and trans- port operators. Already, at past or things of a soon-to-pass-over future? The Delhi Airport one can order an second wave of COVID-19 cases wreaking havoc electric vehicle for pick-up and among people and businesses in India and the world drop-off. Similarly, has a separate solar energy policy, over has made us take a step back to re-examine our which incentivises any busi- bearings. Had we, as an industry, been over-joyous ness that adopts solar power about markets and borders opening up and some- and there is no ceiling for so- lar power capacity. The latest where forgotten the seriousness of the virus? tourism policy in Gujarat offers Year 2021 was to be one of recovery, having sur- incentives for hotel owners to vived a devastating 2020. But, we may have been a set up electric vehicle charging stations in their premises. The bit too optimistic. Last year people had been wanting policy also offers hotels incen- to fulfil the urge to get out of their homes and travel, tives for converting their hotels and so they did. But, now that they have satiated sourced Cocoa’. I clearly fore- tourism sector should have a certified hotels. Why so? Most into green buildings while in- see that in the coming months serious look at this section. of us in the industry will not be centivising green building cer- that need for the time being, would they be willing or years, we will have more The criteria mentioned are for able to answer the question be- tifications. For tour operators, (or unwilling still) to avoid it? Several cancellations and more products and ser- both hotels and tour operators. cause there is no available data it offers part reimbursement of have already had travel agents running helter-skelter. vices branded as ‘sustainable’. These guidelines are based on about them. sustainable tourism certifica- There is also a marked shift Global Sustainable Tourism tion if the agencies qualify for Some have not yet received refunds that were due towards green, sustainable Council (GSTC) guidelines. I am not suggesting that certi- GSTC certification. to them the first time a lockdown was imposed in tourism as more tourists are fication is a must for the indus- 2020. With the new, deadlier mutations of the virus, expected to opt for eco-friendly Getting a certification try. Just like hotel classification The bottomline is that increas- travel in the post-COVID world. Worldwide, there are more than in India, sustainable certifica- ingly, travellers and travel the world, including India, is slowly closing down 100 international certification tion should also be voluntary. service providers are seeking once again, albeit partially. A fresh set of restrictions One of the major misconcep- agencies related to sustainable But, it would certainly help confirmation that sustainabil- have been imposed on hotels, events, restaurants, tions of sustainable tourism is boost customer confidence in ity practices are in place. Also, that it is only related to the en- these trying times. travel companies are looking etc., and inter-state travel continues to be subjected vironment. But, the subject of for services that are not only to on-again, off-again curbs. sustainability is much wider; any Increasingly, State tourism policies certified sustainable, but certi- The hotel and restaurant industry has come to a action by tourism stakeholders Tourism stakeholders gener- fied sustainable by an accred- which provides economic bene- travellers and ally are aware of the tourism ited third-party certifying body. grinding halt in India. Footfalls at hotels have reduced fits to the local community while policies in their respective A competitive advantage will be to almost nil and owners are unable to pay their staff. preserving their cultural identity travel service states. States have been inno- earned by only those stakehold- In fact, several hotels have even had to shut down is also a step towards sustain- providers vative and some of them have ers that implement strategic able tourism. launched policies/incentives sustainability initiatives such altogether, and those in some of the bigger mar- are seeking which support sustainable as advanced energy and water kets such as , Bengaluru and Pune seem to How can tour operators help? confirmation that tourism. States like Gujarat, saving technologies that reduce have taken a devastating hit. Combined – a deadly Tour operators are perfectly Maharashtra and Karnataka costs, increase revenue and poised to promote sustain- sustainability have an incentive scheme for improve guest experiences. virus doing the rounds and travel being a cumber- able tourism. This is the time caravan tourism. Caravans some task – it is difficult to predict the future, but for them to explore unknown practices are now come equipped with so- what is guaranteed is that this is going to be a long, destinations, road trips and lar panels, too, thus promot- unique experiences. This stra- in place ing clean energy. However, long year. tegic investment in creating sustainability is not merely The world that exists today hasn’t witnessed a pan- new unique local experiences related to the tourism sector demic of this sort and so, predictions of the future would stand a long way in tourism. In fact, one is spoilt as it has implications in practi- their recovery. Many OTAs for choice. So tour operators cally each and every sector in may be as simplistic as our knowledge of dealing now have separate sections who are keen to get their agen- the economy and thus, tourism with the virus and its many variants. The vicious on experiences and tours. This cies certified have a variety of stakeholders should look be- is the right time to develop in- choices. However, for authen- yond tourism policies in their Kingshuk Biswas cycle continues to turn. But, this time around, Tourism Expert novative and sustainable tour tication sake it should only respective states. UNWTO Panel we do hope that the experience of 2020 helps us packages and experiences for be a third-party certification (Currently, Biswas is with Gujarat Power Corp. that sail through. the domestic market. A good which tourists can trust. But For example, many state focuses on renewable energy. Views expressed are his starting point for understand- how many hotels in India are governments have numerous own. The publication may/may not subscribe to them.)

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Tourism a priority for Karnataka accords Industry status to During a meeting in Bhubaneswar with HRAO members, SR Jadhav, Director & Additional government-recognised Secretary - Tourism, Government of Odisha, said that tourism was being considered a priority hotels in state IndiGo launches sector by the state and several development projects were underway or in the pipeline. door-to-door baggage transfer service, starting Manas Dwivedi Harishankar and Nrusinghnath including development of Bhadrak, among others,” from INR 630 eco-tourist destinations, Dha- Chandrabhaga and Ram- Jadhav shared. xpressing his grati- baleswar, Cuttack and Deomali chandi beach, an ecotourism Deltin to launch new tude to Hotel & Res- of Koraput District are under roadmap for Odisha, integrated Odisha Tourism will also fo- property in Goa Etaurant Association process, which will boost cus on promoting Odia cui- Arrive in Mumbai of Odisha (HRAO) for organ- the tourism potential of west- sine, developing eco-cottages during curfew, move ising the forum and facilitat- ern and southern Odisha.” at prominent forest and eco-des- around with boarding ing a direct interaction with tinations under the PPP model. In pass & ticket: BMC the travel trade of Odisha, In fact, he shared that 46 inte- By the association with IDCO, the state SR Jadhav said that tourism SR Jadhav rior or remote destinations had department of tourism is also in Karnataka to develop 6 Director & Additional Secretary, end of 2022 is being considered a priority Tourism, Government of Odisha been identified by the Depart- the process of identification of pri- heliports at tourist spots sector by the state. He shared ment and that good connectiv- or early vate as well as government land Air India to fly direct that it would be under the direct ity as well as infrastructure in which will be made available un- between Moscow and supervision of the Chief Minis- Chilika and Puri-Konark, and these destinations would be 2023, some der the land bank, to be utilised for Goa every Thursday ter of Odisha, Naveen Patnaik. the necessary bidding and taken up by them. tourism purposes through a preparation of a master plan developmental single window. Tripshapers Tourism As part of its plan to prioritise are already under process. By “These steps will hugely works will be LLC expands footprint in tourism projects in the state, the end of 2022 or early 2023, contribute to the tourism and Jadhav also shared with Dubai, opens new office Jadhav said that several de- the developmental works hospitality sector. The tour- complete attendees that in the last two Goa seeks nod to velopmental works were being at some of these destinations ism department is also giving years, 15 hotel and 13 resort initiated by the government, will be complete.” utmost importance to cruise projects, as well as other vaccinate all tourism broadly divided into category tourism by developing water projects such as two amuse- sector workers A, B and C. Jadhav added, “Similarly, sports, houseboat facilities, development of Mahendragiri ment parks, a day cruise, a irrespective of age under categories B and C, amusement parks, etc. The Hill in Gajapati District under houseboat, two water sports, Indians most eager “Under category-A,” he said, master plans for develop- government is preparing a the Ramayana Circuit, and four multiplexes, and four mo- to travel outbound & “five important destinations ment of Nandankanan, master plan for the same. development of Kan- tels/WACs had been approved use digital health have been earmarked, i.e. Sat- Daringbadi, Similipal, Udaypur, Many other tourism proj- takabi Laxmikant Mo- by the single window clear- passport: Amadeus kosia, Hirakud, Bhitarkanika, Talsari, the Buddhist Circuit, ects are also in the pipeline, hapatra Memorial Park at ance authority. 6 TravTalk april 2nd Fortnight issue 2021 AVIATION Emerging trends in air travel Neerja Bhatia, Vice President, Indian Sub-continent, Etihad Airways, discusses some interesting trends that will define air travel in 2021.

TT Bureau journey with even greater ease. The relaunched mo- he past year has seen bile app lets guests manage businesses adapt their details, book flights with Tquickly to meet the safe to fly. To that end, Etihad voice search and enrol in the needs of a reformed world. Airways has been working with airline’s loyalty programme. New travel protocols emerged, a variety of different compa- We also publish digital travel air travel restrictions were an- nies, some within the industry, guidelines regularly to ensure Sustainable air travel is the tion’s environmental impact nounced and more importantly, some outside of it, to develop that guests are updated with future of flying to reduce carbon emissions wellness in travel emerged as Neerja Bhatia technology required for a global any developments in these Sustainability has had an ex- and create cleaner and more Vice President, Indian a top priority. As the scenario Sub-continent, Etihad Airways health certification system. dynamic times. tensive impact on the world sustainable transportation for stabilizes, the focus is now on we live in and it is going to future generations. reviving confidence in interna- Digitalisation at every step have a greater significance in tional travel. Several measures journey, one that prioritises their Today, tech-enabled initiatives a post-COVID-19 world. While Increased flexibility in were introduced through 2020 health and wellbeing. Some of are leading the way for a ‘new Etihad has commercial aviation still only bookings to ease the burden for travellers these are here to stay. normal’ in air travel. Due to been working represents around 2% of global With the challenges of the and ensure they have a peaceful the pandemic, there has been human-made CO2 emissions, COVID-19 pandemic includ- Emergence of health visas or an accelerated growth in digi- with a variety the airlines and infrastructure ing multiple travel restric- wellness certificates talising experiences. This also of companies that support them and can tions, having flexibility in While the situation remains includes minimising or even adapt to meet the needs of a bookings will continue to be dynamic and one cannot de- eliminating altogether, physi- to develop sustainable, carbon-neutral a focus. The past year has termine how the pandemic cal contact at touchpoints, operation are those that will seen a range of solutions and will play out through 2021, the and ensuring contactless technology for survive and lead the future benefits that were introduced world may see some form of travel for guests, with their a global health of flying. Shaping the future to help ease the burden and wellness certifications. This safety and wellness in mind. of sustainability in air travel, provide maximum flexibility to may see increased vaccination Most recently, Etihad updated certification Etihad remains at the forefront guests and partners. As the or the introduction of health its mobile application, allow- system to pioneer new and effec- situation remains dynamic, visas to certify passengers are ing guests to manage their tive ways of mitigating avia- this is here to stay. Business has to be re-imagined Vishal Suri, Managing Director, SOTC Travel, talks about the company’s journey through the first year of the COVID-19 pandemic and how they tweaked their business model to adapt and sustain. What remained crucial during the time was employee safety, customer connectivity and business continuity.

Nisha Verma Goa and Kashmir are doing testing or vaccine certifica- very well. But, there are supply tion. Many questions need to ishal Suri says that constraints when it comes to be answered," he comments. while business sud- domestic travel. International Vdenly came to a destinations will start open- Role of government standstill about the same time ing up as the vaccination pro- Suri strongly believes that the last year, the three things they createan Assured Safe Travel biggest segment of business grammes take shape. Our view government needs to identify realised were very impor- programme. It’s a comprehen- has been domestic move- is that July-September, we will outbound tourism as a sector tant for them were employee sive set of travel safety proto- ment. There is a lot of demand that creates a lot of employ- safety, customerconnectivity Vishal Suri cols in the current scenario, amongst Indians to travel de- ment, generates taxes via GST and business continuity. They Managing Director aimed at giving confidence to spite change in restrictions in collection, and now even TCS SOTC Travel made sure that all employees customers about us as an or- testing or quarantine require- collection from customers. worked from home and served ganisation and travel as an in- ments,” Suri informs. It was very the customers by turning into partners and started engag- dustry. For this, we brought on important that we “Many things have been done, virtual agents. “We encour- ing with them at all levels to board players like Marriott and And while the situation is ever- but there is a need for rationali- aged our business leaders ask for return of our money. Accor who have their own in- evolving, the MD believes that used technology sation of taxes, especially do- and internal teams to start At the same time, we spoke to dependent safety programmes revival will be slow and steady. ing away with TCS which is a re-imagining their businesses, customers who were seeking as well,” he shares. “It depends on how soon in- to start giving long-standing demand. Apart their processes, and at that refunds and processed these ternational borders open up contactless from that there is a threat we point it was very important that for them, and even gave credit Big M!CE movement because we are known for are facing from players who we used technology to start shells as well as vouchers for Asserting that safe travel is outbound. However, we have delivery are based overseas and selling giving contactless delivery and future travel to those willing to possible, he cited that they tweaked our model to focus to Indian customers who book interfaces to our customers, take them,” Suri adds. had a huge M!CE movement in the short term on domes- directly and pay via credit card allowing them to interact with of 750 Pax to Dubai in Janu- tic and short-haul destina- see a lot more of the world or direct payments. This way, us. We invested significantly in Now, SOTC Travel is working ary. “We have groups that are tions like UAE, where we have opening up. However, the situ- these players are able to com- automation of our processes with stakeholders to regenerate regularly travelling to Dubai been able to also deliver large ation is still evolving—IATA is pletely circumvent the GST and and technology,” he says.They and revive demand. “We are and Maldives. We even have groups. In domestic, we are in the process of defining the the TCS, which puts an organ- even began controlling spends. one of the first companies to groups going to Egypt, there already seeing huge demand travel passport, and there could isation like ours at a disadvan- “We went back to our airline tie up with Apollo Clinics, and is demand in Russia, and the and hotels are being sold out. be new travel documents, tage,” he concludes.

8 TravTalk april 2nd Fortnight issue 2021 EXHIBITIONS Get ready for MICE Engage 2021 JTB India has confirmed key NTOs, global hotel chains and airlines as exhibitors for its B2C virtual platform dedicated to MICE, with Singapore Tourism Board as the Country Partner. To be held on April 28, 2021, the event will see attendance from top corporate companies in India.

Hazel Jain boundaries could open, and how would the passengers be EXHIBITORS e planned MICE taken care of on their journey. Engage 2021 It will instil some confidence MICE Engage 2021 is an “Wthis year keep- among the corporates.” ideal platform for us to conduct ing in mind that we have had more in-depth discussion with a year of lockdown,” says There are some tourism bodies our clients, while addressing any Anil Srinivasan, Executive who have confirmed participa- concerns they might have during Director at JTB India. He adds, tion, prominent among them are the current times. It is a great way “We had been waiting for an Anil Srinivasan Singapore Tourism Board, Bahrain for us to update partners on our apt time to launch our virtual Executive Director, JTB India Tourism & Exhibition Authority and renewed hospitality experience roadshow – MICE Engage 2021 Visit Finland. “We are also excited at Marina Bay Sands and share – where we could bring the buy- “The advantage for exhibitors to have Dubai Expo as a Plati- Raymond LIM more about our state-of-the-art Sherene Allaman ers to meet exhibitors such as would be a direct connect with num Partner for this event, which Area Director, India (New Delhi) Hybrid Broadcast Studio. Vice President International Sales Singapore Tourism Board & Marketing, Sun International NTOs, hotels, airlines, etc. On the customers, which will also will give us a big boost in terms this platform, buyers can engage facilitate the entire process of of the value we will bring to the JTB India is one of the key The aim is to use this with the sellers and understand engagement with them, under- buyers. There will be around 30 MICE players in India and we channel as an opportunity to lis- what the formalities in terms of standing their needs and re- exhibitors,” he adds. work very well to bring India’s ten to critical information shared travel and safety protocols are, quirements for future travel, and MICE traffic to Singapore. This by our industry partners and and how will they safely take incorporating those into their Contact JTB event gives us an excellent plat- clients and to use this market their channel partners across to offerings when things start to For more information on form to re-inforce Singapore’s intelligence to enhance our prod- those countries.” open up. It would also be better MICE Engage 2021, contact position as a MICE destination uct offering as well as to ensure for corporates to engage direct- Kritika Kunden at kritika_k.in@ among India’s corporates. We Sun International is always top of Highlighting how both exhibitors ly with service providers and jtbap.com or Deepali Gupta at also want to share our MICE Olympia Chiang mind and a first choice for clients and buyers can benefit from understand what is happening [email protected]. support schemes that we has Senior Sales Manager when selecting a hotel brand in this event, Srinivasan says, in each country, how fast the customised for the market. Marina Bay Sands South Africa.

Rezlive.com partners with Skilling must be a blended model Hilton Contd from page 1 The most important is- In the new normal, the ravel Designer sue for me is violence against right leadership will matter in Group has entered women and harassment of bringing women forward and Tinto a direct dy- women in general. UN Women leading the way to recovery namic distribution agree- data shows that one in three for them. Tourism provides ment with Hilton to distribute women globally face some women with more opportuni- Hilton’s global hotel inven- form of violence, whether it’s ties for workforce participation, tory on its B2B hotel reser- harassment at work, in a bus or leadership, entrepreneurship vation platform Rezlive.com. in the field, not being letting out and empowerment than many The Rezlive.com portal can of the house and so on. Unless Kanta Singh other sectors in the country. Madhu Jain fetch real-time availability, we address that, we are not go- Country Programme Manager We aim to lay emphasis on skill Fashion Designer Mamta Verma UN Women best deals and flexible can- Secretary, Gujarat Tourism ing to get more participation of development, more flexible- women in tourism or generally work balance and greater op- People have realised the We need to think how to ho- in business. To take skilling and There is safety in num- tions for entrepreneurship. With importance of sustainability listically increase the participa- entrepreneurship to every vil- bers, which is visible in MOT, this initiative will seek owing to the havoc created by tion of women and make it more lage and town, we need to tell a sector like aviation where to engage with women at the climate change. Today, Guja- cellation policies and deliver sustainable, while adhering to the Kevadia story through small there are many women and grassroots level besides the rat is a huge tourism attraction best-in-class fulfilment and norms of equality. We need to videos and tell them how to go they feel secure because semi-urban and urban sectors. because of textiles, and we can support. On the other hand, have the right policies in place, about it using digital media and they are more in number. Community-based tourism ac- do something to revive fashion the agreement makes Hil- ensure safety and provide better self-help groups. Entrepreneur- Hence, we need to bring in tivities, promotion of domestic tourism in a sustainable way. ton properties available to infrastructure for women. They ship should be taken to every more women in the tourism tourism and awareness of sus- In Bangladesh, an NGO named over 22,000 travel agents are ready to come out and work. district, which will be transfor- sector. We need to give them tainable tourism will be at the Aarong has a unique way of across the globe with ac- Many women have left metro cit- mative for everyone. skills that make them employ- heart of this initiative. skilling people. They have wom- cess to Rezlive.com. Anand ies and come to Kevadia, where able. We need to think of ways en come in at dawn, where they Srinivasan, Chief Commer- they are doing phenomenal work. and means to hire, train and are taught all the East Bengal cial Officer, Travel Designer We need to further strengthen deploy rather than leaving train- kantha stitches, etc., that were Group, says, “We are very this. In the future, we can look ing to someone else and hir- lost to us after partition. They excited to have Hilton on at doing some programmes ing someone else. Also invest get food and all facilities there, board. We will now be able with FICCI-FLO and TAAI, espe- in safe transport. We need to and would go back at sunset. to open up the wide range of cially in the eco-tourism, well- close all the loops. We can’t do Their products are marketed via Hilton properties directly to ness, and village tourism sec- one thing and leave the second Aarong to stores like Macy’s our distribution network, and tors along with handicrafts and unattended. Skilling has to be a and Harrods. This is an example I am confident that this will handlooms that have a lot of blended model. Investment and of how skilling can be sustain- create fantastic opportuni- potential. It has to be done in a quality management in skilling able while saving a way of life Priya Paul should also be done by the ties for both the brands.” systematic manner and for a Chairperson Devika Jeet from dying out. specific period. Apeejay Surrendra Park Hotels private sector. Director, DDP Group Inputs by Nisha Verma agents april 2nd Fortnight issue 2021 TravTalk 9 Finding the right insurance Keeping your clients safe while they are travelling and getting them back home without any issues has become even more important today, with cancellations and lockdowns also having begun again. How do you find the right insurance cover for them? We highlight offerings from two key providers.

Hazel Jain tions. We also employed im- Hazel Jain incept policy later than ex- proved optimisation algorithms piry date oes Asego offer to gauge travellers’ preferenc- oes TATA AIG offer v Increased capacity to co- travel insurance for es and provide them best-in- travel insurance with ordinate increasing claim DCOVID? class products. Furthermore, DCOVID cover? count on account of COVID Yes, we have launched a we urged our customers to Yes, Tata AIG offers coverage v Complete digitisation of unique combo product that avail 24x7 telephonic assis- for medical expenses related to claim document/ claim covers the travellers’ COVID- tance and WhatsApp-based COVID-19 when the insured is settlement 19-related expenses as well. outside India, at no additional The product includes hospi- Dev Karvat cost. We offer comprehen- Parag Ved talisation, hotel quarantine, Founder & CEO, Asego sive travel insurance for five Executive Vice President - Consumer Lines, TATA AIG General Insurance cancellations along with other Our product segments – leisure travel- We cover new-age travel protection ben- lers (international), business efits such as roadside assis- product is being offered only to includes hotel travellers (international), stu- What kind of innovation have medical expense tance, emergency medical and domestic travellers. However, dents, domestic travellers and you brought in? accidental expenses which not we are planning to start with a quarantine, senior citizens. We are offering more flexibility when insured is only provides immediate relief similar product for international hospitalisation, to our clients to choose from outside India, at in case of travel emergencies travellers once the borders This is for both domestic and a wide range of products. Ad- but also boosts the confidence open up. cancellations international travellers? ditionally, we also provide our no added cost of a traveller. We are offering this for both. patrons with the following: What kind of innovation have For policies issued to large This is for both domestic and you brought in? communication in case of pre-defined groups, the cov- v Support to travellers to v Direct connect with in- international travellers? Our clients have been access- emergencies. IoT will play a erages are applicable for both alter policies without ad- surer, resulting in lesser Considering the highly volatile ing our travel protection prod- pivotal part in integrating more international and domestic ditional charge apart from grievances for customer situation and travel bans still ucts through a dedicated web gadgets into devices capable travellers. For individual travel- any applicable premium v Online claim tracking being prevailing at many international portal, thus always ensuring of sharing real-time insurance lers, the coverage is available v Advance renewal for yearly built for enhanced experi- borders, the aforementioned 100% contactless transac- data and information. overseas only. policy; allowing holder to ence of customer

NTO april 2nd Fortnight issue 2021 TravTalk 11 CruiseWorld India re-engages trade Singapore Tourism Board (STB) India successfully concluded CruiseWorld India 2021, recording 300+ attendees. At the virtual event themed ‘Charting our Pathway to Cruise Recovery’, GB Srithar, Regional Director of India, Middle East and South Asia, STB, apprised the trade on initiatives taken by Singapore to make cruise travel safe and hassle free.

Nisha Verma safe Singapore transition since on board World Dream and ment and connect better with December 28, 2020. Our busi- Since STB Quantum of the Seas. Since our partner friends, as we jour- aying the founda- nesses are adhering to rigorous we started on this cruise pilot, ney towards recovery. India tion for the recovery standards of safe management started the we have no reported cases of has traditionally been Singa- Lof cruises via the and hygiene, and many have COVID-19 spreading on pore’s largest cruise market CruiseWorld India 2021 event, been certified under Singapore cruise pilot, board,” Srithar highlighted. and the third largest market in partnership with Northstar Clean (SG Clean) — our na- we have no overall. When the time is right, Travel, GB Srithar said that tional mark of excellence for SingapoReimagine we intend to work with you to with vaccination drives being safety and hygiene. Till date, He also shared that STB has bring more cruise visitors to GB Srithar reported cases rolled out across the world, Regional Director, India over 29,000 premises including embarked on SingapoRe- Singapore, deliver fresh, in- travel and tourism will slowly Middle East & South Asia, STB various tourism establishments of COVID-19 imagine — an inclusive plat- novative and safe cruise-plus- and deliberately start to gain have been certified,” he shared. on board form for the global and local land-stay holiday experiences momentum. But, while there On-ground situation communities to share ideas and keep India as our top is no clarity yet on any kind Extending his support to cruise Preparedness for cruises on how to revive tourism. source market for cruises,” of travel or international cruise stakeholders when required, STB has developed the world’s is mandatory for cruise lines “We are soon kicking off the Srithar asserted. travel restart to Singapore, the Srithar updated attendees on first cruise safe certification to obtain certification in order ‘Reimagine Travel’ global objective of the event was to the COVID-19 situation in Sin- programme, CruiseSafe, with to resume sailing from Singa- conversations as a series of Finally, reiterating that they are enable the Indian travel trade gapore. “Singapore has made stringent hygiene and safety pore. The results have been- forums around the world to not expecting a quick rebound to come together to exchange some progress in its gradual measures throughout the pas- very encouraging. More than catalyse discussions on re- of visitor arrivals to Singapore, ideas and jointly configure a and calibrated return to a cer- senger journey. “CruiseSafe 120,000 Singapore residents shaping global travel. This Srithar said, “It will take a pathway to recovery of cruise tain degree of normalcy. We incorporates global and lo- have set sail on approximately year for cruise, we intend to while for positive global senti- travel to Singapore. have entered the third phase of a cal health standards, and it 90 sailings from Singapore deepen our trade engage- ment to return.” Indians eager to cruise this year A poll conducted during CruiseWorld India 2021 had respondents sharing What is the most attractive feature of their sentiments on a range of subjects, including priorities of customers when Cruise Development Fund support scheme? Singapore opens cruises for Indians and the segments most likely to take the trip. 39% TT Bureau Expected type and duration of Supports up to 60% of cost in packaging of land cruise holiday when markets open experiences with cruise Customer priorities when they may cruise again Land & cruise holiday 1% for two weeks or more 83% Health, hygiene & safety on cruise 34% Land & cruise holiday for a 42% Eases criteria that requires week or more 2 nights’ hotel stay before/ 26% Quality & variety of on-board experiences after sailing to qualify Land & cruise holiday for less 40% 26% Affordability of travel than a week 27% 25% Supports up to 60% of Convenience & ease of getting Cruise holiday only, with no 16% cost in marketing and around Singapore land programme, 3-7 days promoting cruising

Once Singapore reopens borders, how Other destinations soon will Indians want to cruise? will be preferred A year or longer Segment of leisure travellers most Nil 2% likely to consider cruises 3-6 months 6-12 months Families with kids 50% 47% Immediately Couples 25% 9% 42% Groups of friends 19% 3-generation families 6% 12 TravTalk april 2nd Fortnight issue 2021 Trends 21 travel trends for 2021 Barring any unexpected catastrophes and a continuation of vaccinations, the travel and tourism industry and society can slowly begin looking forward to shaping futures through a lens of innovation and opportunity. Twenty31 shares the top 21 trends and predictions for travel and tourism in 2021 that destinations and travel operators must consider.

TT Bureau TRAVEL WITH HYGIENE EMBRACING WORK 2 INTENTION AND IMPACT 3 OVER FEES 1FROM ANYWHERE Sustainability will be more than a buzzword as people Travel decisions will be dramatically influenced by cleanliness across the globe consider how to travel with a holistically standards. With increased scrutiny on hygiene due to COVID-19, Year 2021 will see an entirely new movement of ‘untethered’ pro- green conscience. ‘Regenerative Travel’ continues to gain search data cites that 45% of travellers included enhanced fessionals with the opportunity to temporarily relocate to places pre-COVID momentum with both companies and travellers cleaning within their top three decision-making factors. Perceptions more beautiful, inspiring and for longer periods of time. Lines will seeking to minimise the negative effects of tourism on the of cleanliness, health and safety will rank higher than any other be blurred between DMOs and economic development organisa- planet while simultaneously making positive impact on value proposition. tions in attracting the temporary visitor beyond the usual two-day their host destinations. v Tourism health and safety certified from credible authori- to two-week vacationers. v Clear sustainability goals, strategies and actions will ties providing health and safety assurances for destinations v Loyalty programmes and incentives will be required to attract the be an essential and required component of every destina- may be a key destination differentiator and driver of destina- booming and competitive ‘workation’ or ‘digital nomad’ market. tion marketing plan. tion choice and attract safety conscious travellers in times v The development and marketing of long-stay packages, hotel v The ability to demonstrate alignment and contribu- to come. lobbies as shared workspaces, as well as hotel and experience tion towards the destination’s sustainability initiatives v Protocol and procedures will continue to evolve based on the packages with shared workspace providers that meet the needs will significantly impact business success for travel recommendations of health authorities, so operators can ex- of digital nomads will be a tremendous opportunity. operators in the future. pect more costs.

THE RETURN OF THE RISE OF WELLNESS 4 CONSUMER CONFIDENCE 5 RURAL 6 TOURISM Although travel restrictions forced 53% of surveyed Search data is already showing that nearly 90 per cent It’s time to embrace the future of wellness travel. The travellers to cancel or rebook travel plans this past year, of overall searches are for trips to rural areas; cabin rentals habits of travellers have changed, and more people are many added international destinations to their future travel are expected to be especially popular, accounting for 33 per favouring a wellness staycation with demands for immu- wish lists; 43 per cent of travellers have winter trips cent of total accommodation searches in 2020, a drastic nity boosting retreats, socially distanced trips, private jet planned for early 2021, with nearly half (44 per cent) +143 per cent increase from 2019. Securing rural-based journeys and personal health and fitness holidays. Self- travelling to beach destinations and 24 per cent experiences is expected to become increasingly competitive, care travel options will grow exponentially, for individuals, to more remote ski spots. With travel aspirations and likely more expensive as overall demand increases. couples and families. returning, deciding where to go, when and how will require v Destinations must note that there will be significant v Bringing existing wellness tourism infrastructure to the deeper levels of decision making as new factors related to opportunities to re-develop the tourism industry in ways forefront of destination marketing strategy will be a key COVID-19 have impacted every aspect of travel. that can address historical challenges related to over- competitive advantage. v All tourism messaging will need to consistently reinforce tourism, environmental damage and unequal distribution v As wellness tourism has traditionally been positioned and build confidence in target audiences. of wealth. as a luxury experience, this new category of business v Marketing materials will need to consistently align with key v Entrepreneurial spirit, year-round offerings and new com- could represent opportunities to build new, lucrative destination marketing messages. munity partnerships will be key for business success. revenue streams.

TRAVEL IS LAST-MINUTE BUSINESS TRAVEL 7 A LUXURY 8 BOOKINGS 9 TO BE RESPONSIBLE As travel bans lift and borders open, travel will become When it comes to flexibility, more travellers are booking Year 2021 will usher in the era of responsible travel, with one of the most valuable investments of time and money spontaneous last-minute trips. The average number of days a particular focus on business travel. Those who must as people now see the ability to fly and explore our planet as between booking to check-in is now 50 days, down -37.5 per cent travel - members of the C-suite, salespeople and essential a privilege. Travel at any level will become more precious, from the average pre-pandemic lead time. The traditional mind- workers - will remain as early adopters with the expectation more exotic and more adventurous, and travel experiences will set of ‘planning the perfect vacation’ will be replaced by the that travel providers may require disclosure of COVID-19 require more time, money and planning on domestic and inter- need to embrace travel from a place of being open-minded, health status until a vaccine is widely adopted. Business national levels. adventurous and flexible. travel will become increasingly personalised. v Destinations must note that messaging related to ‘why v The ability to predict and plan for high and low volumes of v Destinations must allow for quarantines to be replaced travel here’ will become increasingly competitive, with travellers will become increasingly complex; investments with rapid testing programmes to revitalise the business unique selling propositions (USPs) more important than in new methodologies for data tracking will pay dividends travel industry. ever before. in the years to come, and destinations must take note of v The best way planners can support the return to business v Delivering value and building brand recognition through this trend. travel is to listen to the concerns of companies, organisa- positive consumer experience will be paramount for travel v Business models will need to be adapted to absorb tions and business people, and to put new policies in place operators going forward. high degrees of uncertainty and surge capacity. to help ensure that travellers feel safe. Trends april 2nd Fortnight issue 2021 TravTalk 13

NO-FEE TRIP SUPPORTING THE SLOW 10 CHANGES 11 LOCAL 12 TRAVEL MOVEMENT With rules and regulations for travel changing on a daily basis, With many borders still closed, and the potential of provincial After a year of international lockdown, travel agents predict that, travellers will require the flexibility to change their hotel or flight quarantines looming, domestic locations in national parks, win- overall, travellers have acquired a taste for a slower pace. Slow booking at no extra cost to book with confidence. For some ter ski and beach towns will gain even more traction as preferred travel aims to give travellers a rich understanding of life in their businesses, this will reinforce the other 2021 trend – doing tourist choices. The focus on domestic tourism will continue to destination through interactions with local people and opportu- more with less. Understanding the parameters of cancellation, signal a massive departure from international and regular season- nities to experience a community on a deeper level. Especially associated fee and insurance will increase in complexity. al travel over the year to come. Investing tourism dollars in the lo- important if multiple COVID-19 negative tests are required and v Both private and publicly held tourism businesses will cal economy is a direct opportunity to support regional recovery. long quarantine periods, the quick trip is far less likely. continue to feel the financial strain of COVID-19, therefore v Investing heavily in domestic tourism strategies will pay v Investments in infrastructure to accommodate new ‘travel economic relief will continue to be a necessity. dividends in the longer term. bubbles’ could be essential in supporting travel trends. v Financial strain will continue, with pressure mounting v Developing partnerships that reflect ‘loving what’s local’ v Integrative, local and authentic experiences that reflect this on booking and rebooking policies and procedures. are a key step towards rebuilding economic stability. new aspiration can be marketed at a premium.

YOUNGER DIGITAL TRAVEL AGENT 13 TRAVELLERS 14 TRANSFORMATION 15 VALUE SURGE The average age of travellers has dropped precipitously across The capacity for tourism businesses of all sizes to evolve their The mass chaos and confusion caused by COVID-19 has all categories. As age and generational demographics of trav- business models, adopt digital technologies to effectively par- strengthened the travel manager’s resolve to significantly re- ellers shift to Gen-X and those younger travellers that follow, ticipate in global value ecosystems, and take up new ways of duce, if not prohibit, unmanaged travel. With travellers less likely it's likely that other consumer travel trends such as experiences data-driven working will shape productivity, social and eco- to leave home without one, travel professionals will grow their on offer, popular destinations, preferred accommodations and nomic well-being in the future. From health passports to virtual influence exponentially. amenities, will follow suit. experiences to travel-based Apps, connection to destinations v With travel professionals (re)emerging as strategic busi- v Understanding the values of younger demographics and ef- will be dramatically shaped by new technologies. ness partners, new mechanisms for communicating key fectively communicating with them will be paramount. v Digital engagement will become the foundation of any information will need to be built into destination marketing v Piloting new offers to meet the needs of Gen-X and young- successful tourism strategy. sales funnels. er travellers in 2021 will form the basis of successful busi- v Investment in new technologies - and the knowledge of v Cultivating relationships with travel managers will be an es- ness in the years to come. how to use them - will drive business operations forward. sential component of every business plan and budget.

CRUISE VALUE-DRIVEN ‘VAXICATIONS’ 16 CONTROL 17 AUTHENTICITY 18 The cruise industry has suffered losses in billions. Although The intensity of the pandemic has shed more light on the global Pent-up demand for travel, the promise of vaccines for the gen- the companies have developed stringent hygiene concepts, issues faced by the collective. As we move into 2021, con- eral public by summer, and border/quarantine restrictions po- whether the cruise industry can truly recover in 2021 will de- sumers will re-examine their values and seek the ‘new luxury’ tentially being lifted by internationally coordinated digital health pend, above all, on the effectiveness of vaccination. Vaccinated –brands with a conscious. The travel industry is no exception. passports will result in a rush of vaccine-enabled vacations. individuals will likely be the first to return to cruising. v Now, more than ever, destinations will need to articulate v Destinations capable of accepting travellers visiting for the v Revenues from the cruise industry will continue to be mini- their unique value propositions within the context of the new purpose of receiving the vaccine should prepare special mal, if not obsolete, in the year to come. paradigm of health, safety, responsibility and equity and how packages to maximise spending during the trip. Addition- v Cruise lines will need to continue working closely with these values align with those of their prospective visitors. ally, they should consider coordination and standardisation health authorities to secure the future for the industry while v Like destinations, operators will need to define and demon- of certifications. simultaneously pivoting to embrace the younger demo- strate their values in authentic ways with a focus on prov- v Operators should work closely with their destination lead- graphic as the new primary target market. ing ‘consciousness’ through positive impact. ers to identify opportunities to cater to this new segment.

TESTING, PROOF DESTINATION SOLO TRAVEL 19 OF VACCINATIONS 20 ASIA 21 TAKES A PAUSE Many countries will require proof of a negative coronavirus test As borders gradually open and more people are planning to In 2020, the share of bookings for single accommodations for arriving international travellers and may impose additional travel in 2021, destinations within Asia are the most searched dropped by 44% compared to 2019 according to data, with tests upon arrival or few days later. Airports and hotels will add for international travel as revealed by the 2021 Expedia Travel most looking to travel with an average of six companions. That testing facilities, and airlines will enhance Apps to prove nega- Trends Report. With all the positive global media coverage said, solo women travellers are predicted to be on the rise. With tive tests. Testing may continue in spite of proof of vaccinations. around Asia's early handling of the pandemic, it's no surprise the shift to group travel, securing individual experiences could Destinations may still require quarantine of up to 14 days. that many are looking east for a glimpse of recovery. Opportuni- become more challenging and expensive. v Harmonised testing protocols will need to be established ties to travel to and within Asia will significantly increase. v Investments in infrastructure to accommodate new ‘travel and communicated. v Understanding and countering the key benefits of the bubbles’ could be essential in supporting travel trends over v Deep collaboration with government, health authorities and competition will enable stronger market position. the years to come. industry partners will be required to achieve alignment and v Successful strategies in Asia can be adapted in other v Offers and packages will need to be reconfigured to sup- consistency around health certification requirements. destinations moving forward. port groups and the intrepid single female traveller.

16 TravTalk april 2nd Fortnight issue 2021 destination Saudi – the true home of Arabia Saudi is a country of extraordinary natural beauty and rich cultural heritage. Still largely unexplored by international visitors, the country offers a dizzying array of experiences for the curious traveller. This list of Saudi’s must-visit destinations offers visitors a journey they’ve never imagined.

TT Bureau economic diversification pro- Culture gramme, aiming to connect Saudi culture is as rich as it is he Kingdom of Saudi Saudi to the world. diverse. Visit the Kingdom’s Arabia is the largest many mosques and tradi- Tcountry in the Middle Adventure tional markets to experience East, and fourth most popu- Saudi offers awe-inspiring a rhythm of life that has little lous in the MENA region. In natural phenomena and excit- changed over the centuries. September 2019, Saudi Ara- ing ways to explore its diverse Explore the different regions bia opened its doors to leisure terrain. The Kingdom boasts to experience the multi-cultural tourists from around the world. quite an itinerary – from desert variety of foods, lifestyles and This historic milestone is a key and water adventures to camp- customs. And, for a taste of the step in the implementation of ing and hiking through caves modern Saudi, don’t miss the Vision 2030, the Kingdom’s and craters. urban districts and entertain- and King Abdulaziz Center for labyrinthine streets of ancient the story of the civilizations that ment centres. World Culture. cities, to the intricate rock lived over the years. The King- carvings of early civilisations, dom of Saudi Arabia is proud to Museums and history Souqs and shopping the Kingdom’s rich history is have five UNESCO World Heri- Saudi is home to a plethora of From old-world souqs to mod- written large across the land- tage Sites. museums, castles and cultural ern malls and boutique concept scape. Explore the ancient institutions. Visitors can im- stores, Saudi has a wealth of ruins and rock-carven tombs Nature merse themselves in exhibi- shopping options, offering ev- of Nabatean Hegra or walk the Whether you are sailing the tions and displays that not only erything from traditional wares narrow winding streets of Al- crystalline waters of the Saudi highlight the ancient past but to designer items to creative Turaif, surrounded by beautiful Red Sea, exploring one of the also bring to light more con- collections and offbeat décor. Najd architecture. country’s many national parks temporary works by local and or hiking through the green international artists. Of note Heritage Today, there are more than hills of Al Baha, Saudi will sur- are the National Museum in Ri- Experience a land where the 11,000 archaeological sites prise and delight visitors with a yadh, The Antiquities Museum, past comes to life. From the throughout the Kingdom, telling wealth of natural treasures. ‘The idea is to guide the Ministry’

Contd from page 1 What’s already being done bound to be some behavioural For overall development of the particular destination, the Ministry, shifts among travellers. One under its different schemes such as Swadesh Darshan, PRASHAD, such shift will definitely be the etc., provides financial assistance to the Northeastern states which preference to choose nature, includes assistance for development of tourist infrastructure, promo- wildlife and rural settings over tion of fairs/festivals, tourism-related events in the region, publicity crowded urban areas. Assam campaigns, etc. Moreover, one of the Ministry’s key initiatives is and the Northeast abound in augmenting tourism infrastructure and connectivity of a destination these. This is where we can Ranjeet Das Arijit Purkayastha E Banlum Blah which plays a vital role. Under the Ministry of Civil Aviation’s UDAN Past President and Advisor Chapter Chairman President, NEITC and score by marketing our lesser- TOAA ADTOI – North East Chapter Proprietor, Clara Tours scheme, 46 tourism routes got included under RCS-UDAN 3.0 and known destinations, our rural 78 routes under RCS UDAN 4.0. destinations and our Communi- ty-Based Tourism (CBT) proj- ects. Though the Northeast is Tourists to We need to Assam, which is the gateway to of this mart, we feel, should be dotted with CBT initiatives, we It is the Northeast, where upgraded highlighted as North East-ITM,” being from the region know little important to the region have focus on circuit toilets can be made available in he adds. about these destinations and petrol pumps. “This facility can the activities built around them. explore the to cover long development and be made available at every 50- Good representation A CBT fair can bring them on to distances; proper capacity building km stretch on national or state E Banlum Blah, President, one platform to showcase their possibility for highways,” Purkayastha adds. North East India Tourism Con- products and activities.” Das capping the paid washroom for infrastructure, He suggests that the Ministry federation (NEITC) and Propri- also points out a second and a can make its Northeast India etor, Clara Tours in Meghalaya, very crucial issue that the com- airfare to make facilities are hotels, skilling of International Travel Marts one feels that this new committee mittee needs to look at. “A very a must manpower of the grandest marts of India which has around 20-22 indi- common concern of a traveller us competitive with integrated and concerted viduals has good representation is the high airfare to travel to effort. So far, eight NE-ITMs from both the travel and hospi- Northeast. So it is important Chapter, has also made a few the region are enamoured by tourists coming to the region have been held. “There is also tality industries. He says, “The to explore the possibility for suggestions to the committee. what they see and experience. have to cover long distances some confusion regarding two idea is to guide the ministry as capping the airfare to make us “Northeast India has always Though most of them show a to connect the tourist destina- ITMs, viz., International Travel to the main pain points and sug- competitive,” he says. been able to allure tourists as keen interest in revisiting, there tions, proper paid washroom Mart for NE organised by Min- gest solutions. I feel we need to a mystical region abounding are various practical factors facilities are a must,” he says. istry of Tourism and the other focus on circuit development Tourist amenities lacking in nature standing true to the that deter them from choosing one India Tourism Mart which and capacity building in terms Arijit Purkayastha, Chapter tagline ‘Paradise Unexplored’. the region again. One of them is He suggests that the first phase is organised by FAITH and Min- of infrastructure, hotels, and Chairman, ADTOI – North East Tourists that once come to lack of clean public toilets. As to implement this could be in istry of Tourism. The branding skilling of manpower here.”

18 TravTalk april 2nd Fortnight issue 2021 QUICKBYTES Travellers may drift to cruising At CruiseWorld India 2021 organised by the Singapore Tourism Board and Northstar Travel, industry stakeholders concurred that people may opt for cruising as a means to travel and holiday. ‘Seacations’ are already trending among Singaporeans, making stakeholders realise the growing importance of a consumer-centric approach in the new normal.

Customer is king Learning from domestic Opportunity to future-proof 1st choice is Singapore Corporates are eager Safety remains key

The domestic customers When Indians start travelling, Itineraries will range from 2-5 in Singapore are taking ‘seaca- most of them will be vaccinated days and people travelling with tions’, which is encouraging for and hence, travel safety will be family and friends would stay as a cruise line because for 2-3 one part of it. More important is a group. Many safety measures nights, one can keep guests the experience that we will have have been taken up by leading engaged with various activities to focus on along with afford- cruise companies and that’s go- and services. We have not had ability. Most suppliers are going ing to help us in inducing people issues with customer experience to offer special deals to custom- to travel on cruises. Apart from since cruising started in Singa- ers. When borders open, owing that, the Cruise Development GB Srithar pore. Feedback has been strong Varun Chadha to its proximity, affordability and Sanjay Kothari Fund support scheme for the Founder and Managing Director Regional Director, India, Middle and a major difference in book- CEO, TIRUN Travel Marketing, hygiene & safety standards, Sin- industry will now be used for East and South Asia India representative for Royal Just Holidays persuading the customer to travel Singapore Tourism Board ing trend is for The Palace. So if Caribbean International gapore will be the first choice for people can pay for luxury, they cruising. We are looking at the The corporates are wait- instead of for promotion. Customer-centricity has been will buy luxury. Royal Caribbean’s ocean value we can offer. ing for borders to open. When the focus as Singapore restarted gateways for the domestic market that happens, they would be the cruises for domestic audiences, in Singapore have been success- first movers in small incentive and the cruise lines have continu- ful. There are new customers and groups and conference groups ally refreshed onboard program- segments in the offering and we to Singapore for cruises, be- ming to appeal to passengers. are eager to tap these in the Fly cause Indian travellers trust Ensuring stringent hygiene and Cruise format, too. Cruise lines Singapore and their cruises. safety measures under our Cruis- have shown resilience and inno- There will also be special inter- eSafe certification programme vation and the opportunity in this est movement, maybe in small and enabling seamless visitor crises, is to re-align/re-energise sizes. I think, cruising will be Rajeev Kale experiences are critical in enticing efforts in cruising, which would the first choice for Indians after Naresh Rawal President & Country Head – Holidays, cruise travellers back, when the Vice President, Sales & Marketing continue to be one of the fastest Pradeep Saboo borders open. I am sure we will MICE, Visa, Thomas Cook (India) time is right. Genting Cruise Lines growing segments in travel. MD, Guideline Travels have a lot of selling to do. Inputs by Nisha Verma Revenge travel ushers in business Thomas Cook India and SOTC undertook a group of 28 passengers for a 7 night/8 days’ tour to Russia. In addition to Moscow and St. Petersburg, they added the exciting Arora Borealis or Northern Lights experience in Murmansk. Other highlights were a tour of the Metro, Hermitage Museum, Kazan Cathedral, Vodka Museum and Great Russian Circus. Is this a business re-start for outbound operators? aviation april 2nd Fortnight issue 2021 TravTalk 19 Connect to sans Low-cost carriers IndiGo and SpiceJet have started new daily flights to Rajkot from key metro cities of India, fulfilling the demand for enhanced connectivity by the travel trade in the region. Travel to the industrial centre earlier required people to transit via Ahmedabad, adding four to six needless hours to the journey.

Manas Dwivedi Mehta says that in the absence of regular flights, passengers Attractions in & around Rajkot oyous over the new had to travel via Ahmedabad v Mahatma Museum, Ranjit Vilas Palace, Rotary Dolls flights, the travel trade Museum, Kaba Gandhi No Delo, and Aji Dam are must-visit Jfraternity of Rajkot places in Rajkot and the region is sure the move v To the south of Rajkot, visit , Sasan Gir, Somnath and Diu will give some much-needed Increased v To the north, visit and the marine life in surrounding impetus to tourism here. areas near Surendranagar, as well as Little (LRK) connectivity to v To the east of Rajkot are Palitana and Alang (currently the world’s Sanjay Mehta, CEO, Trans- Sanjay Mehta Sanjay Kumar largest ship breaking yard), and Ghogha Port where visitors can CEO, Transglobe Travels Chief Strategy and Revenue globe Travels, says, “The ’s Officer, IndiGo board a Roro service to financial capital v To the west lie , and the famous Madhavpur increased air connectivity to flights from Ahmedabad. Prac- Beach (near Porbandar) Rajkot will enhance the con- will boost trade, tically six hours were lost in The increased venience of passengers and transit,” he shares. hence, encourage them to commerce and for its casting and forging in- and tourism in the region. air connectivity travel more. Tourist arrivals tourism Talking about the commence- dustries, is one of the prime IndiGo is committed to provid- in Rajkot will have a great ment of IndiGo’s Rajkot op- industrial centres in Gujarat. ing an affordable, on-time, safe will enhance the impact. People residing out- – Sanjay Kumar erations, Sanjay Kumar, Chief Increased connectivity to and hassle-free travel experi- convenience of side Gujarat will be able to Strategy and Revenue Officer, Saurashtra’s financial capital ence on-board its lean, clean travel directly to Rajkot and IndiGo, says, “Rajkot, known will boost trade, commerce flying machine.” passengers and then connect to nearby des- which would add four cumber- tinations like Diu, Sasan Gir, some hours to their journey to encourage them Somnath, Dwarka, Palitana Rajkot. “Same-day return for Due to an abundance of low-cost connectivity and an increased preference for to travel more and Shivrajpur Beach that corporate travellers was not travel closer to home, intra-regional tourism will play a key role in revitalising ASEAN recently received the Blue feasible. Also, it was inconve- countries’ tourism economies, says data and analytics company GlobalData. – Sanjay Mehta Flag certification.” nient to catch early-morning 20 TravTalk april 2nd Fortnight issue 2021 AGENTS Develop business mutually Amritara ready to reboot Swiss aviation company Air Dynamic is looking to make the most of the Amritara Hotels & Resorts is making sure it reaches both domestic and growing interest in charter flights among India’s high-end travellers by inbound travel agents in the country by way of lucrative offers and constant encouraging mutual business development with partners. communication, respectively.

Manas Dwivedi focus on strengthening exist- Nisha Verma Now, with people having be- cupancy of 48 per cent, it is ing partnerships by creating gun travelling again and the now anticipating a 20 per cent affaella Meledandri, mutual business development mritara Hotels & Re- vaccination drive on, Amritara hike in the second quarter, ma- Managing Director, Air concepts. And, as and when sorts is planning to is making sure that travellers jorly at its leisure properties and RDynamic, says they time and circumstances allow, Agive high margins are confident of checking into wanted to enter the Indian high- the company will return to or- to domestic travel agents its properties. “Since people end travellers’ market through ganising special events for its so the group can strengthen have started travelling, we as- a qualified and professional high-end clientele and propose its position in all zones. sure them a 100% COVID-free source on site, which they found new products, aircraft models environment. We adhere to FS- We are in One Rep Global. “Air Dynamic Raffaella Meledandri Sarvar Hans, National Sales putting forth has found a very interesting and Managing Director Director, Amritara Hotels & enthusiastic partner in India with Air Dynamic Resorts, says, “For OTAs summer offers One Rep Global. We have had a as well, we are putting forth lot of demand and queries for always been a land of oppor- We are summer offers to capitalise to capitalise on long-haul private jets to India, or tunity for the Swiss aviation on room nights. On the other room nights from India to Maldives, Oman, company. “Over the past few confident that hand, we are doing vigor- etc., as well as for business trips years, an increasing number Air Dynamic is ous marketing in the inbound within Europe such as Frankfurt of Indians have started flying market so that when there is a and Geneva. That said, there are charters. They have seen the going to become reboot of operations, Amritara those situated at hill stations. no helicopter trip requests for advantages of this and thus, is their first choice.” To achieve Sarvar Hans And, with talk of borders open- holidays in Italy, Switzerland or this is the perfect time for us to a force to reckon these goals, Hans shares they National Sales Director ing for foreign tourists in full Amritara Hotels & Resorts the greater EU at the moment, develop it further. We are fully with in India are focusing more on market- swing, Hans optimistically but that is something we would trusting in the marketing skills ing, promotions and offers on adds, “It’s a good sign that like to expand and promote as that One Rep Global brings to their brand website as well as SAI rules and regulations, and the government has started well,” she shares. the table and we are confident Instagram, Facebook and Twit- make sure people are comfort- talking about opening borders that Air Dynamic is going to as well as packages. Meledan- ter handles. The group is also able and remain panic-free,” for foreign tourists because The rapidly growing Indian become a force to reckon with dri is pinning her hopes on the participating in travel trade he asserts, adding that while without international travel, market is very important for Air in India,” Meledandri adds. surge in Indian travellers opt- fairs to showcase its presence in the first quarter of 2021 the the Indian tourism industry Dynamic, and the country has For 2021, Air Dynamic will ing for private air charters. across India. group recorded an average oc- is incomplete.” Partnerships must ensue Kevadia great for FTAs Contd from page 1 “Tourism is one of the routes “A 2015 study by McKinsey Nirav Munshi, Manager, Marketing & Commercial, Gujarat Tourism, opportunities that came their through which women can be found that narrowing the gender believes that Kevadia can easily become more than a two-nighter not just way,” he asserted, adding, “The integrated into economic and gap could double the contribu- next phase would be to see social life. Entrepreneurship may tion of women to global GDP for domestic but also international tourists. women who have not had ac- help women, particularly those between the years 2014 and cess to these facilities; are from who live in rural areas where job 2025. A full potential scenario Hazel Jain with colourful lightings. I believe rural areas, small towns and opportunities are limited, and in which women participate in international tourists will also cities; or who are marginalised the economy identical to men, ow are you promot- enjoy the attractions at Kevadia, and not from strong economic that’s the situation where around ing SoU among the especially since they are well- groups, come into the main- $28 trillion could be added to Htrade? maintained with high level of stream, start by getting into Tourism is the annual global GDP by 2025. The Statue of Unity (SoU) cleanliness, security that would micro entrepreneurship, or take Such is the potential of increased is being promoted assert- suit their standards. up jobs in the hospitality sec- one of the routes participation by women in the la- ively across India. Recently, tor. This way we will be doing a bour force. The fact that such a two big events were suc- What changes would the new great service to the country and through which large percentage of women have cessfully carried out here. Nirav Munshi tourism policy bring? the economy.” entered the non-traditional areas The Tourism Department or- Manager, Marketing & The new tourism policy has Commercial, Gujarat Tourism women can be is testament to entrepreneurship ganised a convention and fa- been finalised. Guidelines will be Quoting Christine Lagarde, integrated into being boosted not only by pro- miliarisation tour of 400 tour released as per the government. former MD of the International grammes and schemes of the operators pan India for As- Lakhs of tourists have visited the Monetary Fund, Singh said, economic and Indian government, but by larger sociation of Domestic Tour SoU since 2018 and the same is “When women do better, the social life efforts of educational institutions Operators of India (ADTOI). expected in 2021. economies do better and that is and society,” he shared. The second one was the TAAI Lakhs of tour- a worldwide phenomenon being Conclave and familiarisation tour Do you plan to conduct B2B experienced by all of us. Tour- And what of having special for 200 tour operators. Overall, roadshows with Gujarat suppli- ists have visited ism has a pivotal role to play in will help increase self-reliance zones for women entrepre- we received a very good re- ers meeting buyers from other achieving the commitments at as well as better their position neurs or for small businesses sponse from the tour operators states? SoU since 2018; the heart of the 2030 agenda within families and society, by women? Singh claimed that during these travel association We conduct B2B roadshows in same is expect- for sustainable development.” leading to their empowerment,” state governments have pro- events. the beginning of every year in he suggested. Singh believes grammes in place, and the Cen- major cities across the nation. ed in 2021 Gender-equal tourism that financial incentives and tral government has schemes How many people have visited That said, Singh believes support, technology and in- like PRASHAD and Swadesh SoU and what are your expec- Can Kevadia be more than a that while the potential for a frastructure, capacity building, Darshan which will have size- tations from 2021 for Kevadia? two-night destination? Two new hotels have come up at gender-equal tourism industry advocacy and shaping attitudes able investments. Furthermore, Familiarisation tours are being Kevadia and SoU are two days’ SoU, i.e. Ramada and The Fern. is promising, there is still much including talking about gender- if TAAI and FLO could coordi- organised for travel agents and destinations; it can be even more And our new tourism policy con- to do to remove stereotypes, sensitive laws, policies and nate with MOT on the matter, some introductory packages as there are many attractions to tains the exemptions, policies, enable entrepreneurship and regulations can be a starting they could develop something can be offered to travel agents be visited at Kevadia. A night trip taxes, etc., for the development foster leadership by women. point in addressing gaps. at these places. on booking accommodation. to the SoU is even more fantastic of new hotels. agents april 2nd Fortnight issue 2021 TravTalk 21 MMT expands reach in the UAE Deepak Rawat, Senior Vice President, International Markets, MakeMyTrip (MMT), talks about the company’s expansion in the UAE market at a time when the pandemic was at play! In the future, he believes, a common health passport and standardised rules will be critical for the growth of travel.

hope for MMT, too. “Now we Nisha Verma see that gradually, domestic He adds that today, hotels and onsumer service is travel has started doing well. flights are getting better. The what MakeMyTrip Hence, whenever outbound first to catch the eye of the Cfocused on when starts, it will be ‘revenge travel’ motivate them to come and customer were long weekends the world came to a halt in and it will come back with a travelwith us. This will de- and driveable locations. “We 2020 owing to COVID-19. big bang. The time right now cide where the customer will The virtual have worked on those packag- is about patience and ensur- go. Some companies have es as we could see consumer Now, almost a year later, ing that we do the right things. made good progress already,” world and demand for them. We also saw Deepak Rawat looks back and We are already seeing positive Deepak Rawat he informs. touchless travel short-stay domestic packages says that for them, the biggest results, which is a very healthy Senior VP, International Markets doing very well in pockets like challenges at the time were the sign,” indicates Rawat. MakeMyTrip Seamless processes will be more Goa, Himachal Pradesh, Kash- aviation and hotel industries What works, according to mir and Kerala. I believe, with where many changes were re- During those hard times, shifted to online sales, which Rawat, is giving a seamless ex- relevant summer holidays, it is only quired by the customer. “Hence, MMT took some new initiatives earlier was a threat to them. perience of booking, ensuring going to grow, as people will we adapted and focused more as well. “During this time, we Coexistence is the way for- that the right information isgiv- be more open to breaks and on consumer services, ensur- expanded our offerings into the ward, Rawat agrees, saying, en to customers. “By state and on the Air Suvidha portal and hopefully, with the vaccination ing that we reached out to them UAE as a plan of our expansion “Technology is something we country, the rules were chang- thevarious quarantine rules in drive going on in full swing, for anyhelp they needed. Also, in the GCC. That is a big achieve- will have to live with. The vir- ing and giving accurate infor- different states. Apart from that, we will see a positive impact we used this to work on tech- ment for us. We are already see- tual world and touchless travel mation to the customer was im- it was critical that we worked on travel,” adds Rawat. He be- nology to serve the customers ing some exciting results on the will be more relevant. Anybody portant for him to decide. There closely with hotel partners in lieves that standardised rules better, and that started giving region and hopefully, we will and everybody who adapts to were many things to be con- developing safety standards,” will also play a critical role in us results. Overall, cost cutting continue to expand in the GCC the changing world will see sidered, including registering he shares. the resumption of travel. and controlling operations cost region,” he says. the results of the new trends. were some tough decisions we Going ahead, it’s being up to took,” he shares. Bowing to technology the mark in terms of technol- New Zealand has banned entry of travellers from India, including its own citizens, amid With the world embracing ogy offerings that will help us COVID-19 concerns. The ban, which was applicable April 11 onwards, will continue But, like it was for everyone technology in this period, even reach out to customers or till April 28 this year. else, domestic was the ray of brick-and-mortar agencies give them the experience and Tech will again be a big help? 7 Cross hotels in Japan hailand-based Contd from page 1 Last one year or so, we Certainly, the tourism indus- hospitality group utilised the time productively by try will not come to a standstill Cross Hotels & doing things we had not done T like last year. Currently, there Resorts has expanded its for a long time. We were able to are no restrictions on aviation footprint with entry into the enhance our skills on technology so domestic tourism is going to Japanese market in a master and data. All these measures continue, but scheduled tours franchise agreement with inaugural property, located will help us in the future when are getting cancelled. It has be- AB Accommo Company. on Kouri Island, will be called inbound tourism starts again come essential for the trade to Away Okinawa Kouri Island in the country. I would say yes, adapt to the situation and adopt Resort and seamlessly match we are prepared, absolutely! If technology. Unfortunately, there Mahendra Vakharia the Away brand’s ‘Escape Ev- MD, Pathfinders Holidays we are not prepared now, I don’t are still a large number of peo- eryday Life’ philosophy. The Sanjar Imam know when we will be prepared. Founder Director, Panache World ple who have not accepted the resort is a boutique beach- Honestly, things were look- We are ready, whenever inbound use of technology. This is a big front paradise that will offer We cannot let fear freeze the ing positive in February and it business comes, we are pre- drawback and tour operators are guests jaw-dropping views sector, not for a second time. was expected that the summer pared. My belief is, whatever still not fully-equipped to work over the East China Sea. Unlike last time, the dip in infec- season will be good, but rise in ups and down we face due to from home, which makes them It is scheduled to open in tion rate this time around would cases has come as a roadblock. the second wave of COVID infec- underprepared to face another July this year. also coincide with vaccinations, The experience of last one year tions, October 2021 is the time lockdown. Everyone in the trade Harry Thaliwal which are underway. That makes will be very useful to face the travellers will be ready to travel to should come forward and get CEO, Cross Hotels & Resorts “With the signing of Away the present situation not as grim times now; we had no idea then India and the route to normalcy vaccinated, and be prepared to Okinawa Kouri Island Resort as 2020. There are thousands of of what was happening and how will commence. face the worst. Cross Hotels & Resorts we have brought to fruition entrepreneurs and travel busi- long it was to last, but now we currently operates 21 ho- our stated aspiration to grow nesses that set shop in the last are wiser, more aware and bet- tels across three distinct our brands in the best mar- few years and focused only on ter prepared to face the situation. brands – Cross, Cross Vibe kets in the Asia region. The outbound tourism. They did not For some time now, we might and Away – in Thailand, Away brand emphasises the know differently; outbound is face this start-again, stop-again Vietnam and Indonesia. strength of our capabilities, what thrived over the past couple situation but it will be good if our our growth and our com- of decades. They now need to industry is mindful of it and is It anticipates a rewarding fu- mitment to help our owners keenly look inwards and educate prepared. My suggestion is, take ture in Japan with seven prop- identify their product posi- themselves on what India has care of your client, keep com- erties initially, totalling 844 tion in the marketplace,” to offer as a destination. This munication going, keep a close keys within four years and says Harry Thaliwal, Chief opportunity should not be rel- watch on the situation and focus Harmandeep Singh Anand Homa Mistry stretching across Okinawa in Executive Officer, Cross egated as a short-term solution Managing Director on SMS –‘S’anitising, ‘M’asks CEO, Trail Blazer Tours India Jagsons Travels the far south to Hokkaido. The Hotels & Resorts. but more a developing trend. and ‘S’ocial distancing. Inputs by Manas Dwivedi 22 TravTalk april 2nd Fortnight issue 2021 familyalbum Truly, more than meets the eye With a focus on changing the perception of the country as a mere pilgrimage or mountain destination for Indian travellers, Nepal Tourism Board (NTB) recently met the travel trade in India, in New Delhi, to educate them on its several tourism offerings. NTB CEO Dr Dhananjay Regmi addressed attendees on the day. familyalbum april 2nd Fortnight issue 2021 TravTalk 23 AVIATION Air Seychelles records 80% PLF Media Partners: Air Seychelles resumed its flight operations between Mumbai and Seychelles on April 8 this year, and on the first day itself, departing from Mumbai, recorded a Passenger Load Factor (PLF) of 80 per cent. It continues to now build awareness of its products & services in India. April-2021 Date Event Time Nisha Verma

15 Spain Tourism Webinar- Andalucia 03:00 pm ir Seychelles suc- 16 PATA Update & Outlook Meeting (Virtual) 03:00 pm cessfully resumed its Acommercial passenger 21 IATA Webinar on vaccine transport 05:30 pm flights from Mumbai to Sey- “To stimulate demand on this tour packages to the beauti- 22 Spain Tourism Webinar 03:00 pm chelles on April 8 in line with the route, Air Seychelles will con- ful islands and with Air Sey- air bubble agreement between tinue to work with its partners chelles’ direct flights. If you are 27 Webinar on Budget Rental Cars 11:00 am India and Seychelles. The flight in India to build awareness tired of being indoors and 27-29 MRO-Americas Orlando on the first day carried 120 pas- Remco Althuis about the airline’s products, want to completely disconnect Chief Executive Officer 27-29 Virtual PATA Annual Summit 2021 07:30 am sengers, around an 80 per cent Air Seychelles from the bustling city life, Sey- load factor for the airline, from chelles is the ideal location for 27-29 Virtual German Travel Mart 2021 02:30 pm Mumbai. Seychelles has opened your holiday.” 28 JTB Corporate MICE Show 10:00 am its borders for tourists from Shivaji Maharaj International Our partner across the world irrespective of Airport, Mumbai, will operate 28 UNWTO Asia Pacific Webinar 10:00 am their vaccination status. In fact, on Thursdays and Sundays. agents are Special fare alert! 29 CAPA India Webinar 04:00 pm the East African nation already Return flights from Seychelles combining Air Seychelles is promoting 28-30 World Tourism Forum Lucene, has 85 per cent of its population International Airport are sched- special all-inclusive fares from Switzerland vaccinated, posing no threat to uled for Wednesdays and Sat- interesting tour Mumbai to Seychelles starting tourists. Hence, good air con- urdays. The schedule has been from `33,600 for Economy may-2021 nectivity, fewer travel restric- curated to provide business packages with Class and `75,000 for Busi- tions and with relevant safety and leisure travellers the flex- ness Class. Tickets can be 7-9 ITB China- Special edition Beijing our direct flights protocols in place, Seychelles ibility to book a short or extend- issued through partner travel 9-11 BIT Milano- Digital edition TBA is all set to inspire confidence ed holiday in the Seychelles. agents in India or by contacting in Indians to travel to the white- The airline plans to soon con- 16-19 Arabian Travel Market (ATM) Hybrid Dubai Air Seychelles office in Mum- sand-adorned island nation. nect to more cities within India. services and attractive fares bai at +91 2248825816/ 13 19-23 Fitur Madrid on offer to destination Sey- or writing to bookingsindia@ For more information, contact us at: [email protected] The new twice-weekly flights Remco Althuis, Chief Executive chelles. Our partner agents airseychelles.com. departing from Chhatrapati Officer, Air Seychelles, says, are also combining interesting IN MEMORIAM ATOAI revamps sub-committees In a recent interaction with members, Vishwas Makhija, President, ATOAI, apprised them on the initiatives undertaken by the Association such as restructuring of the sub-committees, formation of a women’s task force, and ensuring more interactive meetings in the future as well.

Shahul Hameed that his team is already work- We are deeply saddened to Manas Dwivedi ATOAI in Ladakh ing on such a meeting either inform you about the sud- ishwas Makhija within Delhi or around it. “It den and untimely demise “I was invited by the Administration of Union Territory of Ladakh for claims that since of Shahul Hameed, Chair- the second Ladakh Winter Conclave held in Leh. It was a great Con- Vbeing elected the clave with people from a vast spectrum present. Adventure tourism, man of the Southern Region President of Adventure Tour for TAAI and Director of Al winter tourism to Ladakh, as well as new outdoor activity options Operators Association of In- Ahwad Travels, on April 4. such as bouldering, rock climbing, iceclimbing, skiing, paragliding These are dia (ATOAI), he and his able were widely discussed and ideas exchanged. There was also discus- team have dug deep into the sion on requesting the Indian government to open up climbing peaks, still early days Association’s functioning Vishwas Makhija border areas for tourism, and for tour operators to get access to satel- President, ATOAI for this team, IN MEMORIAM and addressed various other lite phones. For the first time, a GOC from the Army participated in fronts as well. “These are the Conclave and a well laid out, open discussion took place with him but steady still tough days for all of us, Website revamp and on working with support from the Army. I also met Rigzin Samphel, though domestic travel has committee formations Commissioner Secretary, Administration of Union Territory of Ladakh, progress is picked up a bit and there is Makhija also shared that his on the sidelines of the Conclave. He showed great interest in ATOAI being made light at the end of the tun- team had finalised a vendor for hosting a members’ meet in Ladakh in the coming months; we will be nel. But, our colleagues a revamp of the ATOAI website working on this,” said Makhija. who handle inbound still and that work had already begun need to hold on for a couple on that front. ATOAI commit- has been a rather long time of months till the trickling tee formations have also been participation and being part of the Members’ meet since we all got together. The Dr Devaki Saran in of tourists begins. The completed. “Volunteer work in ATOAI journey. The future leader- The Association President said ATOAI team is doing its best to Dr Devaki Saran, a senior good thing is that we have various committees is truly ap- ship of ATOAI is within current that it would soon resume add more value to the mem- TAAI member and Direc- started our vaccinations preciated by the members. We members,” he said. physical members’ meets and bership,” he concluded. tor, Dex Air Transport, New here and for now, it is mov- need more active participation Delhi, has left for heavenly ing ahead in a well-planned in our committees as we move abode. He had also served manner.These are still early ahead and surely, more hands Based on current trends, UNWTO expects international tourist arrivals to be down as Chairman, TAAI Northern days for this team, but steady are needed to achieve the goals about 85% in Q1 of 2021 over the same period of 2019. This would represent a loss of Region from 1995-96. progress is being made,” he we have set out for ourselves. 260 million international arrivals when compared to pre-pandemic levels. said, addressing members. I look forward to members’

26 TravTalk april 2nd Fortnight issue 2021 movements

IHG HOtels & RESORTS Welcomhotel Marriott Hotel IMEA Coimbatore Indore Haitham Mattar, who serves as Senior Advisor at Saudi Ministry of Erine Louis is the new General Manager at the LEED-certified, 103- Indore Marriott Hotel has appointed Rishi Kumar as General Manager. Tourism, will take over as Managing Director of India, Middle East & key Welcomhotel Coimbatore. A dynamic and result-oriented hotelier Known for his exceptional leadership qualities complimented by a Africa (IMEA) at IHG Hotels & Resorts April with exceptional experience in managing leisure diverse work experience, he brings valuable 18th onwards and will be based at their and business hotels for over two decades, Louis knowledge from varied assignments Dubai office. This is Mattar’s second stint moves to the role from that of General Manager, with reputed international and Indian at IHG, having previously spent 11 years The Residency Towers Chennai. He possesses hotel chains. In his previous role as at the company between 2000 and 2011 in extensive knowledge on every aspect of hotel Director of Operations at Sheraton Grand different capacities. Mattar is a well-known operations. A compelling communicator and a Bangalore Hotel at Brigade Gateway, industry veteran in the IMEA region, with strong motivator, Louis firmly believes in ‘team Kumar was spearheading the overall hotel over 25 years of experience in hospitality works’. In the past, he has worked operations and was vigorously involved in and tourism. He has even served as at several southern hotels, designing and planning the hotel’s business CEO of Ras Al Khaimah Tourism including Brunton Boatyard, development strategy. Development Authority. Marari Beach Resort and Casino Hotel, Kerala.

Grand Mercure Gopalan Mall Park Plaza Marriott Hotel Bengaluru Zirakpur Kochi Sachin Maheshwary has joined Grand Mercure Bengaluru Gopalan Sarovar Hotels and Resorts has appointed K Paul Singh as the new Subhankar Bose has been appointed as the new General Manager Mall as General Manager. He has spearheaded the opening of the General Manager of Park Plaza, Zirakpur. A seasoned hospitality of Kochi Marriott Hotel. A seasoned hospitality operations professional, 212-key property and is responsible for leading the operations professional, Singh comes with more Bose comes with 20 years of experience in the operations and business development of the than 20 years of experience in the industry. industry. With his incisive management skills, recently launched hotel. A seasoned hotelier He has worked overseas with prominent he will lead this established property to identify with extensive experience in operations and hospitality brands in the USA, UAE and China, new ventures and avenues for profitable food & beverage, he started his journey with and was most recently the EAM Food & business. Prior to his current role, Bose Accor in 2016 following his appointment at the Beverage for Grand Hyatt, Bali, Indonesia. was the General Manager at Renaissance Novotel Mumbai Juhu Beach as an Executive Singh’s new role will see him focusing Bengaluru Race Course Hotel where he Assistant Manager. Maheshwary has on business development and a strategy piloted the property in its positioning also worked with Taj Hotels and for making the hotel a preferred activations, elevated guest Resorts for over 14 years destination for business as well experience, and accelerated across multiple disciplines. as leisure travellers. food and beverage reputation.

Off the Record Of determination and learning From being an engineer to a stock trader to a tour operator, Sanjay Shah, Managing Director, Flamingo Transworld, has donned many a hat and gained abundant experience. This is the story of his journey, his passion for travelling and his love for history. And, in his professional capacity, he even shares with us his take on the future of tourism.

fter completing his also loves to read and write. and we continue to pay 70 per the western world, from ex- Bachelor’s in Civil “I am a man of history and cent of the salaries. Our focus porting dyes and chemicals AEngineering and Mas- my hobbies are reading and was on technology and even to exporting software in the ter’s in Structural Engineering, watching social and historical developed technological proj- late 1990s. Now is the time Sanjay Shah began working movies. I like writing, too, al- ects. We even started a few for India to export tourism. in Mumbai with a French com- though I haven’t published any more verticals, including medi- International tour companies pany called Stup Consultants, book. But, all those who travel will soon be burdened with while his entire family was into with us get a handbook about a high cost of manpower, stock and commodity trading. every destination written by which in India is very cheap, However, as luck would have it, me, describing its history, ge- Indian tour trained, knowledgeable and Shah’s uncle passed away and ography, news, ideas and other dedicated. Hence, Indian tour things took a turn. “We shifted details,” he shares. companies, companies, taking advantage our commodity business to of technology and manpower, Ahmedabad and I became a Taking things one day taking advantage can go global and try to cap- Sanja Shah with his wife Meeta part of it,” he shares. But, Shah at a time of manpower, ture the international market,” felt something was still amiss. time to the travel business when he first took a tour to Like everyone else, the pan- he believes. “We realised that the stock and joined his wife in 2002, Europe. “It was a life-changing demic and the subsequent tech can capture market was basically a game almost eight years after the experience. It was a 12-day lockdown was a nightmare of virtual numbers. Hence, we company was launched. “We tour with 175 Pax, and was full for him as well. “It is one year the int'l market thought of doing something wanted to expand, but instead of challenges. Somehow, we lost for everyone connected different and diversified into the of ticketing, we wanted to managed to not miss a single with hospitality and travel. But, travel agency business with focus on tourism, more out- sight which, according to my we used the time to do new cal tourism and a student edu- Flamingo Transworld, which bound than domestic. Hence, DMC partner, was the eighth things. Our company runs on cation division. We also started was started by my wife Meeta we started reaching out to wonder of the world,” he jests. three principles — inspiration, a software development com- Shah with only three women Malaysia, Singapore, Australia, experience and enjoyment. For pany,” informs Shah. working with her,” he says. Europe, USA, etc,” he shares. Shah, the logophile us, it was the time to expand Guldeep Singh Sahni Managing Director Shah loves to mix with people one’s expertise in terms of Future of tourism Weldon Tours & Travels

By 2001, Shah found him- While initially they did tours when travelling, his favourite staff, knowledge and abilities. “Historically, India has been (Through the column, Guldeep Singh Sahni highlights self devoting more and more to South Asia, it was in 2010 destination being Israel, but he Most of our staff was retained a manufacturer of goods to the lives of trade partners, beyond business.)

Postal Reg. No.: DL(ND)-11/6044/2021-22-23; WPP No.: U(C)-178/2021-23 for posting on 1st-2nd and 16th-17th of the same month at New Delhi GPO, New Delhi-110001, RNI No.: 53492/1991 Date of Publication: 15-04-2021 #WeMissYou, says Malaysia Collaborating with the virtual Gulf Travel Show (GTS) for a second consecutive year, Tourism Malaysia says it wants to renew existing partnerships while seeking new connections in India, one of its key source markets.

Manas Dwivedi 13 booths comprising Tourism government would like to review in the pipeline and when borders Malaysia Dubai, Tourism Malay- the process of allowing tourists, open, we will be engaging the n an interaction at sia Jeddah and Tourism Malaysia and this is when there would trade as well as consumers in GTS 2021, the Ma- India, with three DMC/ tour op- be a possibility that vaccinated India,” he further informed. Ilaysian tourism board erator partners and seven hotels travellers may get a preference. shared its plans on reopening & resorts from different areas in At the moment, we have not The Senior Director also empha- borders and highlighted the im- opened the borders for regional sised that Malaysia has a lot of portance of the Indian market. markets, we are only open destinations that can cater to now for business travellers,” the demands of Indian travellers Manoharan Periasamy, Senior We are he shared. seeking offbeat destinations, ad- Director of International Pro- venture tourism as well as eco- motion Asia & Africa Division looking at young In the interim, Tourism Malaysia tourism experiences. “We are – Malaysia Tourism Promotion hopes to continue leveraging looking at young travellers who Board, said, “India has been a travellers who the power of technology and are looking to engage in soft ad- key source market for us mainly are looking to social media to reconnect with venture activities. Most of these due to the historical and tradi- Indian travellers and the Indian activities and new destinations tional ties we have with them. engage in travel trade. Periasamy says that are already being promoted by The month of May is the peak webinars, knowledge sessions tour operators in India but going for Indian tourists. Over the past soft adventure and virtual press conferences forward, we are going to pro- year, the pandemic, however, activities are proof that they are focusing mote them more aggressively did hinder the situation, but now on a digital reconnect. Digital once we know when the borders we are preparing once again to platforms, he adds, are going will be open,” he said. welcome our friends from In- to be one of the main areas of dia to a safer destination which the country. Periasamy added emphasis for them and most of would provide them what they that by third quarter of 2021 the their publicity campaigns and require in terms of a secure, government may look at open- engagements with consum- family-friendly holiday escape. ing borders for key markets, ers and the travel trade will Our partnership for the second including India and the Middle be on the digital platform. consecutive year with the virtual East, but only once it is assured Gulf Travel Show provides us the that all SOPs are being followed. “India has always been opportunity to renew partner- “We are looking at vaccinating one of the top source mar- ships and seek new connections around 60-70 per cent of the kets for Malaysia in terms that will help us when the time is population by Q3 2021, post of tourist arrivals. After right.” At the event, Tourism Ma- which we might plan to open ASEAN and China, India is a laysia had its own pavilion, with borders for Indian travellers. The very important market for us. We are planning to engage Indi- This is a great opportunity! an tourists in a big way. We al- ready have things “The two whole days of networking at the virtual Gulf Travel Show 2021 were simply great! We were able to success- fully reconnect with our potential buyers in an effort to restart the Malaysian travel industry in the post pandemic era. The show was definitely one of a kind, and Tourism Malaysia India Office partici- pated for the first time through the office Razaidi Abd Rahim based at Dubai. This 'new normal' virtual Director, Tourism Malaysia, South India & Sri Lanka platform has given an utterly brilliant op- portunity to Malaysia, to be a preferred destination of travel for Indian guests in the post-COVID world when the international borders open up. Malaysia will always be 'Truly Asia', Manoharan Periasamy and we welcome Indian travellers soon." Senior Director, International Promotion Asia & Africa Division, Malaysia Tourism Promotion Board