2020 Environmental Sustainability Report
A Year of Action Overview Carbon Water Waste Ecosystems Appendix 2
Contents
Overview Carbon negative Water positive Zero waste Ecosystems Appendix Foreword 4 Our approach 14 Our approach 32 Our approach 45 Our approach 58 A – Commitments 70 How we work 5 Getting to carbon negative 17 Getting to water positive 35 Getting to zero waste 48 Taking responsibility for our 60 A – Partnerships 71 land footprint Our seven principles 5 Reducing Scope 1 and 2 17 Reducing our water 35 Driving innovation: Digital 51 A – How we report 72 emissions footprint tools for circularity Driving innovation: Building 61 Defining focus areas 6 B – Our environmental data 73 the Planetary Computer Reducing Scope 3 19 Replenishing water 37 Enabling systems change 53 Putting sustainability into 7 C – Materiality 82 emissions Enabling systems change 63 practice Improving access to water 37 Key learnings 55 D – Governance 85 Removing carbon 21 Key learnings 67 2021 Outlook 8 Driving innovation: 38 What’s next? 56 E – Policy 91 Driving innovation: Digital 22 Digitizing water What’s next? 68 2020 Progress 11 tools for carbon reduction F – Assurance 95 Enabling systems change 40 About this report 12 Enabling systems change 24 Key learnings 42 Key learnings 29 What’s next? 43 What’s next? 30
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Overview Carbon Water Waste Ecosystems Appendix 3
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Contents
Foreword4 4
How we work5 5 Overview Our seven principles5 5
Defining focus areas 6 6 Putting sustainability 7 into practice 2021 Outlook8 8
2020 Progress 11
About this report 12 Overview Carbon Water Waste Ecosystems Appendix 4
Foreword
Over the past year, we built on this pledge by Microsoft can’t solve the world’s environmental announcing a series of commitments to be water “We believe that by challenges alone, but we can play a significant role in Letter from positive by 2030, zero waste by 2030, and to protect focusing on all the ways driving a broader societal transformation if we use our ecosystems by developing a Planetary Computer. positions of influence and our technologies to effectively we can drive change, we bring others along with us on our sustainability journey. Brad Smith When we set out on our carbon negative journey a year ago, we knew the climate crisis was urgent and can make an outsized 3. What should we do? required immediate attention. No one had yet realized This is what we focused most on in 2020. It required that the world would be facing a global pandemic and impact on climate change. In January 2020 we announced building a new sustainability vision and strategy for long-term shutdown just a few months later. Over the We, and other organizations Microsoft through a series of industry-leading a bold commitment and detailed past year, we’ve addressed both. COVID-19 is the crisis commitments to be a carbon negative, water positive, of the year, addressing climate change is the crisis of who are serious about plan to be carbon negative zero waste company by 2030, and to develop a new the decade. by 2030 and to remove from an environmentally Planetary Computer to better monitor, model, the environment all the carbon We grounded our sustainability strategy and and manage the world’s ecosystems. We’re making a commitments in the belief that technology can help sustainable future, bold bet to address climate change and the world the company emitted since its solve the world’s biggest challenges. We began by need to pull all levers will need to too. To help do that, we want to founding by 2050. asking three simple questions: become the world’s leading technology provider of influence we have.” of sustainable solutions. 1. Are we doing enough? The answer was simple: No. Microsoft has focused Brad Smith, President 2020 Report on sustainability for more than a decade, and we are In Microsoft’s first annual sustainability report, proud of our achievements. But those of us who can we look back at how and why we made our afford to move faster and go further should do so. commitments, details about them, Using technology, we can do just that, including progress to date, and key lessons we minimizing the environmental impact of our own have learned. We intend to not only operations and ensuring the resilience of our share our successes, but also share infrastructure to climate change. Importantly, we can our challenges. That is why, in each extend beyond our walls to help build the broader section, we’ve also included solutions the world requires. additional information and resources to help others accelerate their 2. Can we make a difference? progress towards a prosperous, just, We believe that by focusing on all the ways we can drive and environmentally stable future. change, we can make an outsized impact on climate 2050 change. We, and other organizations that are serious Microsoft will remove from about an environmentally sustainable future, need to the environment all the pull all levers of influence we have—our operations and carbon the company has Brad Smith, President as a customer, supplier, investor, employer, policy emitted since its founding advocate, and partner in innovation to customers, by 2050. organizations, and institutions around the world.
Overview Carbon Water Waste Ecosystems Appendix 5
How we work Taking a Our seven principles principled approach
Whenever Microsoft takes on a new and complex societal issue, we strive first to learn and then to define a principled approach to guide our 1 3 5 7 Investing in efforts. In 2020, we did the same Grounding in science Ensuring effective Enlisting our new solutions and math. transparency. employees. with environmental sustainability. and technology.
4 6 2 Empowering Using our voice on Taking responsibility customers and climate-related public for our footprint. partners around policy issues. the world.
Overview Carbon Water Waste Ecosystems Appendix 6
How we work (continued)
Defining focus areas vestmen tion, in ts, polic ova y, co We focus on four areas—carbon, water, waste, inn lle ld: cti or ve and ecosystems—where we can scale by minimizing W ac e ti the negative impacts of our operations and h on T ners: tech part nolog maximizing the positive impacts of our technology. and y, e rs na e bl om em While we start with our operations, our strategy st ommunities, s e u s, c upp n C ion ly t expands beyond our four walls by ensuring those at ch er a changes also benefit the communities in which p in o , e t: m f s we operate and flow into our product strategy. o m Ca p s te r l o s b o r y o y c s e i n Through technology adoption by customers o e
c s M E and partners, we can drive positive impact across the globe, accelerated by our investments, engagement in policy, and 4 commitment to innovation. programs W a r s e te at W
Overview Carbon Water Waste Ecosystems Appendix 7
How we work (continued)
Driving global impact AI for Earth Putting sustainability into practice We also have programs that extend across all five We believe that there is a massive opportunity for the We support each of our four focus areas with five strategic pillars. They are: pillars to drive global impact, including investment technology sector to improve the way we manage the and climate science. Earth’s natural resources. In 2017, we launched Microsoft’s AI for Earth program to put cloud and AI Climate Innovation Fund (CIF) technology into the hands of the world’s leading Operations CIF will invest $1 billion over four years to help scale up ecologists and conservation technologists, and We will take responsibility for our carbon, existing climate technologies and invest in new organizations around the world that are working to water, waste, and land footprints across technologies that currently don’t exist or are too niche s C protect our planet. The program increases access to the way our products and facilities are em a for broad adoption. This work also supports Microsoft st rb AI technologies through grants, provides education sourced, manufactured, operated, and y P o sustainability commitments in carbon, water, waste, and s rod n on cloud and AI to increase collaboration through o ns uc managed at end-of-life, including our c io ts ecosystems. As we consider investments, we prioritize E t a our community, and fuels innovation through research supply chain. a n those that: r and strategic partnerships. So far, we’ve empowered e d p s over 700 organizations in more than 100 countries O e • Provide measurable climate impact in our four areas Products and services r v of focus. around the world working on game-changing We will develop new technology and i c environmental innovations. services driven by data, AI, and digital e • Bring additional capital to underfunded markets s technology to power environmental where the capital need for climate solutions is not Find out sustainability. Employees being met. more here
s • Ensure developing economies and underserved r Sustainability science Customers and partners e n communities benefit from climate solutions. We will help our customers and partners t Our sustainability work is guided by science. We believe r around the world reduce their carbon, P a • Align to Microsoft’s core business and that that overcoming society’s biggest sustainability o p water, waste, and land footprints through l d of our customers. challenges will require working at the intersection of ic n our learnings, technology, and services. y a technology and the natural and social sciences. We have W ers a m r Find out a growing team of sustainability scientists working with sto e more here Policy st Cu t researchers, businesses, governments, and non-profit e a We will use our voice on climate-related W organizations around the world to help Microsoft, its public policy issues. We will support new customers and partners, and the world to build a more public policy initiatives to accelerate environmentally sustainable future. This involves creating carbon, water, waste, and ecosystems new knowledge and tools that enable improved opportunities. management of environmental resources and mitigation of risks from local to global scales. Employees We recognize that our employees are the most important asset and resource in advancing innovation and will create new opportunities for them to contribute to our efforts.
Overview Carbon Water Waste Ecosystems Appendix 8
2021 Outlook For Microsoft to do well, we need the world to do well. “Addressing“Addressing six enabling Six enabling conditions A look This belief is why our mission is to empower every As we worked to set and implement our person on the planet to achieve more, and why our CEO, conditions will ultimately commitments to become carbon negative, water Satya Nadella, stated, “the purpose of a corporation is positive, and zero waste and to deploy a Planetary to find profitable solutions to problems of people and dictate the success or failure Computer, some of these global challenges came into ahead from the planet.“ of the sustainability agenda sharp focus. There is a suite of enabling conditions Unfortunately, 2020 brought an array of new challenges this decade—for Microsoft that must exist for Microsoft and the world to Lucas Joppa to this already complex work. COVID-19 has devastated effectively and efficiently achieve a more sustainable human lives in every corner of the globe, while climate and the world.” and just future. change caused unprecedented environmental and The enabling conditions that we must address inside This must be a decade of ambition economic damages. Dr. Lucas Joppa, Chief Environmental Officer Microsoft are clear—broadening and strengthening paired with action. At Microsoft, While vaccines are becoming available as a solution for our governance and accountability frameworks while COVID-19, solutions for climate change will require building a culture of sustainability investment and we appreciate the urgency, deploying a host of different tools to combat the many innovation. But it will be the creation of six enabling responsibility, risks, and drivers of climate change. For the survival of people and conditions outside Microsoft that will ultimately our planet, this is a battle we can’t afford to lose. dictate success or failure of the sustainability agenda. opportunities ahead. Resolving or improving these conditions will ensure a This will require the dedication of individuals, organizations, coherent, coordinated, cost-efficient approach to and governments, all focused on stabilizing Earth’s climate individual and collective action on climate change. and properly managing its natural resources. Risk recognition We have a limited amount of time to accomplish what Without a holistic assessment of risk, it is will be the most significant behavioral and technological difficult for companies to efficiently societal transformation in modern human history. By manage their sustainability challenges. 2030, society must be well on its way to mitigating and Unfortunately, the scale and societal adapting to rapidly changing climates, ensuring resilient interdependencies of climate risk make water supplies, reducing the amount of waste we a comprehensive assessment difficult. generate, and reversing the ongoing and catastrophic While many important efforts are degradation of ecosystems while halting the extinction underway, there is not yet an exhaustive of species. framework for risk assessment That is why this must be a decade of ambition paired for businesses. with action. By 2030, a widely adopted and At Microsoft we appreciate the urgency, responsibility, comprehensive risk framework will risks, and opportunities ahead. That is why a little over 2030 need to be in place to ensure every a year ago we began a process to transform our By 2030, Microsoft will business can fully integrate environmental company’s work on sustainability to better align with the remove more carbon than it risk at the core of their corporate scope, scale, and speed of the world’s environmental emits. By 2050, we will remove governance process. challenges and yet-to-be created solutions. all historical emissions. Overview Carbon Water Waste Ecosystems Appendix 9
2021 Outlook (continued)
Standards setting Standards and globally accepted definitions drive More needs to happen efficiency, clarity, and interoperability. For corporate sustainability commitments to be meaningful, we must By 2030, we must progress on the six enabling conditions: ensure that everyone is working from the same taxonomy. Without standards we won’t be able to compare one company’s net-zero commitment to any other, and more time will be spent trying to assess 1. 2. 3. 4. 5. 6. whether a commitment is meaningful than will be in Risk Standards Data Innovation Market Policy making meaningful progress on sustainability. If we can’t do basic math on carbon numbers from different sources recognition setting digitization investment maturation progression because they were created using different methods, then how will we be able to track progress on emissions reductions and carbon removal, or incentivize suppliers or customers to improve their impact? Solving this means that society needs to make rapid advances on A widely adopted and By well before 2030, we Digitized sustainability Most climate investments Carbon offset and A globally coordinated agreeable sustainability standards. comprehensive risk must be operating in a data must become a will need to fit within a removal, water policy regime should be in Companies are used to coming together within a sector framework will need to world where companies platform that allows well-structured and replenishment, and place that limits emissions to collectively advance industry standards. By well before be in place to ensure have come together across society to stitch together accepted framework that ecosystem service in line with a 1.5ºC future, 2030, we must be operating in a world where companies every business integrates sectors to agree on the dimensionality of the aligns investment vehicles markets can supply while respecting political have come together across sectors to agree on common environmental risk at common sustainability sustainability landscape along an appropriate greater and growing sovereignty and the sustainability units and methods of measurement. the core of their units and methods of from the bottom up, and risk-tolerance spectrum, demand, transparently cross-boundary nature of Data digitization corporation’s corporate measurement across analyze them from the targeted on the most and with standard the Earth΄s life support Organizations’ sustainability data systems are often governance process. carbon, water, and waste. top down. impactful areas. insurance guarantees. systems, and does so with analog, siloed, and one-off—if they exist at all. Digital a focus on the need to monitoring and recording systems of carbon emissions, equitably share these water consumption, waste generation, and ecosystem resources across cultures health at an operational and planetary level will be the and communities. foundation upon which the private sector will ensure transparency, meaningfully inform policy advances, and unleash the creativity of markets to help build new solutions. By 2030, we must be operating in a world where digitized and standardized sustainability data are the platform that allows society to stitch together the incredible dimensionality of the sustainability landscape from the bottom up, and analyze them from the top down. Overview Carbon Water Waste Ecosystems Appendix 10
2021 Outlook (continued) Innovation investment By 2030, we must be operating in a world where carbon We will act in accordance The coming years of action Not all solutions to our sustainability challenges are offset and removal, water replenishment, and ecosystem As you will see in the pages of this report, we have begun available today, and those that are available are often service markets can supply demand many orders of with what we think needs work on all six enabling conditions. Sometimes our early-stage, too expensive, or don’t currently scale. There magnitude greater than today and do so with actions may seem counterintuitive, and sometimes we is already a large and growing amount of capital starting transactional transparency and standard insurance and to be done today to create will be wrong. But over the next decade, our mentality to flow into the climate and sustainability markets to help indemnification guarantees. the world we need to be will stay the same—we will act in accordance with what with these issues, but little agreement on the framework Policy progression we think needs to be done today to create the world we that should guide these investments. This splinters the Policy action is the ultimate enabling condition to move operating in by 2030. need to be operating in by 2030. solutions market, makes it difficult to understand the world beyond the voluntary action of a few When we announced our carbon negative commitment investment gaps, and disempowers investors to quantify We are more convinced corporations, and into a world where this work is a year ago, we likened it to a moonshot—a grand goal both financial and environmental returns on investment. required of all organizations. We’ve seen a tremendous than ever that Microsoft, that will require exceptional organizational focus, an Attracting the amount of capital required and deploying amount of corporate action in the past several years. integration of innovation from multiple sectors, and a it optimally means that by 2030, most climate Yet still only around 5 percent of the world’s largest and the rest of the world, can’t-fail mentality. We know the work is monumental, investments will need to fit within a well-structured and companies represented by the Global Fortune 500 have is up to the task. for all of the reasons outlined previously. accepted climate investment framework that places the pledged to become net zero. We cannot depend on the If the past 12 months of the COVID-19 pandemic and large constellation of investment vehicles along an leaders to bring up the laggards—that is what vaccine development have taught us anything, it is a appropriate risk-tolerance spectrum while thoughtfully government action must do. reminder that the human species is capable of targeting the most impactful areas of innovation. By 2030, we need to be operating under a tremendous scientific and technological innovation Market maturation comprehensive and globally coordinated policy regime when faced with a crisis. Our climate crisis may be Meeting the world’s sustainability goals will require the that limits emissions in line with a 1.5ºC future, and playing out more slowly than COVID-19 has, but the procurement of new solutions, particularly in areas like holistically monitors and manages humanity΄s deposits potential impact on the global economy, livelihoods, carbon reduction and removal, and water replenishment, and withdrawals from the natural systems that support and human health is the same—and so, too, must be at levels many orders of magnitude greater than they our species. This must be done in a way that respects the the scale and speed of our response. exist today. If these markets don’t mature rapidly, they political sovereignty of nations around the world but As we enter 2021, we are more convinced than ever that will be overwhelmed by the demand that will be placed respects the cross-boundary nature of the Earth΄s life Microsoft, and the rest of the world, is up to the task. We on them in the coming years. Current sustainability support systems, and the need to equitably share these are committed to playing our part and look forward to markets, such as those for avoided emissions offsets or resources across cultures and communities. working with all of you to help accelerate the world’s carbon removal credits, are opaque and poorly transition to a more economically and environmentally understood by many current customers and most future sustainable future for us all. ones. Standard contracting templates, aggregating demand through buyers’ alliances, and well communicated pricing and delivery are all advances that will mature these markets and ready them for the onslaught of demand that will occur in the final years of this decade and beyond. Overview Carbon Water Waste Ecosystems Appendix 11
2020 Progress
In 2020, we announced our four commitments that Ecosystems Zero waste Water positive Carbon negative will guide our sustainability work for the next decade.
While we have much to do, we have already begun 500MW 700+ $10M to see progress. PPA with Sol Systems will Grew the AI for Earth Invested $10 million in advance clean energy and grantee community the Emerald Technology environmental justice. to over 700 grantees in Ventures’ Global Water $30MInvested $30 million in over 100 countries. Impact Fund to support Closed Loop Partners’ Carbon Build the innovative technologies Water positive Zero waste funds to help build a negative Planetary for water conservation, Zero waste by 2030 by 2030 circular economy. by 2030 Computer access, and quality. 60K In FY20, diverted over 60 000 metric tons of Carbon negative Zero waste Carbon, water, and waste Ecosystems Zero waste waste from landfills.
1.3M 10,500 90% Water positive
Secured 1.3 million Over 10,500 employees Circular Centers, piloted metric tons of carbon engaged in Ecochallenges this year, can contribute to removal via projects to reduce personal increased reuse of servers 7X $129MInvested $129 million across funds 10PBOn-boarded 10 petabytes of from RFP process waste footprints. by 90 per cent by 2025. Increased our environmental and Earth observation for FY21. and organizations innovating in replenishment project carbon reduction, water management, data to Azure that is now freely available portfolio by nearly 700 and circular economy. for the conservation community. percent from FY19.
Carbon negative Carbon negative Zero waste Carbon negative Water positive Carbon negative Water positive
21M First Zero 586,683 1.5M 100% 20 Top suppliers reduced Delivered first tool to Achieved Zero Waste Reduced emissions across Launched water All suppliers must report To date, funded nearly their collective footprint provide CO2 transparency Certification of datacenters all scopes by 586,683 accessibility work to their GHG emissions 20 replenishment by 21 million metric tons for cloud via the Microsoft in Dublin, Ireland and metric tons CO2e in FY20. provide 1.5 million people through updated Supplier projects in six states
CO2e as reported by CDP. Sustainability Calculator. Boydton, Virginia. access to safe drinking Code of Conduct. and two countries. water and sanitation.
Overview Carbon Water Waste Ecosystems Appendix 12
How we report About this How to read this report The report structure follows our four areas of commitment, across carbon, water, waste, and ecosystems, report with each as a chapter. Within each chapter, you will find sub-sections outlining the work we’ve done this year and where we are headed in the coming years across our pillars: We believe in transparency and accountability. This report is one way we will deliver on Enabling Key learnings these principles, which is why Our Getting to Driving systems and what’s we have shared our progress approach goal innovation and challenges, as well as our change next environmental data, which was reviewed by a third party. An explanation of Aligned to our Aligned to our customer Aligned to our policy and A candid look at what why this is a focus area, operational and employee and product pillars. An investment pillars, as well we’ve learned in our first We intend to have additional what our commitments pillars. An in-depth look in-depth look at the latest as partnerships and year and what is coming key portions of the report are, and a selection at our operational innovations from research and development. next in each program. reviewed by a third party by of accomplishments. roadmap and approach Microsoft to help our to reduce, replace, or customers and partners our next annual report. This is remove our footprint, as reduce their footprints part of a multi-year effort to well as employee and in carbon, water, waste, community engagement. and ecosystems. provide leading transparency, visibility and reliability in our non-financial reporting.
Overview CarbonCarbon Water Waste Ecosystems Appendix 1313
““WhileWhile the world will Contents need to reach net zero, Our approach 14 those of us who can afford Getting to carbon negative 17 Carbon Reducing Scope 1 and 2 17 to move faster and go further should do so. emissions Reducing Scope 3 19 That’s why Microsoft is emissions
working to reduce and Removing carbon 21 negative ultimately remove our Driving innovation: Digital 22 carbon footprint.” tools for carboncarbon reduction Enabling systems change 24 Brad Smith, President Key learnings 29 What’s next? 30
Overview Carbon Water Waste Ecosystems Appendix 1144
Our approach
The context The science is clear—to avert the worst effects of the Our progress to date Overview rapidly changing climate, the world needs to transition 2030 to a net zero carbon emissions economy by 2050. By 2030, Microsoft will To reach net zero emissions, the world must prioritize remove more carbon making deep emissions reductions across all sectors, than it emits. thereby cutting carbon emissions by half over the next 10 years. In addition, to account for hard-to-abate emissions sources, we must invest in reliable techniques for permanently removing carbon. Microsoft has operated carbon neutral since 2012. Like many companies, our neutrality commitment relied on investing in offsets that paid others to not emit carbon, instead of removing carbon dioxide. The science, and the social and economic impacts of climate change, drove our conclusion that carbon Net Zero $50 million neutral alone is not enough—leading to our carbon Became a founding member Invested $50 million in Energy negative commitment in 2020. of Transform to Net Zero. Impact Partners.
Find out By 2030, we will be carbon negative, more here Launched the Microsoft Sustainability and by 2050, we will remove from the Calculator to provide transparency on atmosphere all the carbon dioxide 1.3 million carbon to customers. Secured 1.3 million metric tons of we have emitted since we were carbon removal for FY21 from projects founded in 1975. via RFP. Named to the CDP A List for Climate Change in 2020. Scope 3 586,683 Extended internal carbon fee to include Scope 3 emissions. Reduced emissions across all scopes by 586,683 metric tons of CO2e in FY20.
Updated our Supplier Code of Conduct to require a greenhouse Microsoft received certification from the Science Based Target gas emission disclosure. Initiative (SBTi) for our carbon goals and targets in 2019. Overview Carbon Water Waste Ecosystems Appendix 15
Our approach (continued) We will help our suppliers, Our carbon Empowering customers and partners customers, and partners commitments We will help our suppliers, customers, around the world reduce In January 2020, Microsoft and partners around the world reduce their carbon footprints through our their carbon footprints CEO Satya Nadella, President learnings and with the power of data, through our learnings and Brad Smith, and Chief AI, and digital technology. Financial Officer Amy Hood with the power of data, AI, announced a new ambitious and digital technology. goal and plan for Microsoft to be carbon negative by 2030.
Nearly eliminating direct emissions We will reduce our Scope 1 and 2 Using our voice on carbon- emissions to near zero by the middle related public policy issues of the decade, through energy We will support new public policy efficiency work and reaching 100 initiatives to accelerate carbon percent renewable energy by 2025. reduction and removal opportunities.
Becoming carbon negative Removing carbon By 2030, Microsoft will be carbon By 2030, Microsoft will remove more negative, and by 2050, we will remove carbon than it emits. By 2050, we΄ll from the atmosphere all the carbon remove all our historical emissions. dioxide our company has emitted either directly or by our electricity consumption since we were founded in 1975. Investing in the future We have created a $1 billion Climate Innovation Fund to accelerate the Reducing value chain global development of carbon emissions reduction and removal technologies, as well as related climate solutions. By 2030, we will reduce our Scope 3 emissions by more than half. Overview Carbon Water Waste Ecosystems Appendix 16
Our approach (continued)
Table 1 TTaabble 1 Microsoft’s definitions Microsoft´s pathway to carbon negative by 20301 icroso t s pat way to carbon ne ative by of carbon neutral and