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Values-Based Leadership and Provides a Focused and Insightful How-To Primer

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Values-Based Leadership and Provides a Focused and Insightful How-To Primer WEBFFIRS 01/29/2015 0:18:1 Page vi WEBFFIRS 01/29/2015 0:18:0 Page i Praise for Becoming the Best “Becoming the Best is both brilliant and powerful. Harry Kraemer recognizes the importance of values-based leadership and provides a focused and insightful how-to primer. He captures the relevance of five often overlooked intangibles that make leadership effective at any level. If you only have time to read one book on leadership, this book is for you.” —Lieutenant General (Ret.) Franklin L. “Buster” Hagenbeck, Retired Superintendent, U.S. Military Academy, West Point “With Becoming the Best, Harry Kraemer has produced another compelling and insightful addition to the leadership literature. He is not only an accomplished businessman and teacher, he is also a wonderful writer.” —Morton Shapiro, Professor and President, Northwestern University “Harry Kraemer has done it again. While management is primarily a business skill, leadership is primarily a human skill—a profoundly human endeavor, in fact, because the most powerful manifestations of leadership occur when we link our day-to-day business activities and behaviors to our overall life values and goals. Once again Harry is shedding light on this challenging trail so that more of us can put on our hiking boots and backpacks and begin or continue this wonderful journey.” —Kent Thiry, Chairman and CEO, DaVita Inc. “An award-winning teacher and inspirational leader, Harry Kraemer provides a unique and powerful approach to leadership grounded in the practice of self-reflection and self-knowledge. Becoming the Best is an essential guide for all who aspire to become more authentic and impactful leaders.” —Daniel Diermeier, Dean, Harris School of Public Policy, The University of Chicago WEBFFIRS 01/29/2015 0:18:1 Page ii “Becoming the Best builds on Harry Kraemer’s principles of values-based leadership and offers a practical way to apply these values to one’s self, to one’s team, and beyond. Often this type of advice is most anxiously consumed by those starting out in their careers who look to an experienced CEO and leader like Harry to help show them the right path. But the real value of this book is for current CEOs and others already in leadership positions who also value advice on how to improve their performance. Often, those of us in leadership positions don’t get that feedback from our colleagues. Becoming the Best helps fill that critical gap.” —Jonathan Spector, President & CEO, The Conference Board “Harry Kraemer is my go-to expert on organizational leadership. There is no one speaking or writing today who has a firmer fix on what it takes and what it means to be a values-based leader. He is self- reflective, properly balanced in perspective, and always guided by true self-confidence and genuine humility. He has made a difference in how executives better understanding the nature of leadership, and I fully expect Becoming the Best will make a difference in how organizations are led into the challenging future that we all face.” —James Kristie, Editor and Associate Publisher, Directors & Boards “Becoming the Best provides a compelling combination of aspirational goals and practical advice, valuable at any point in a career. The book reminds us that values-based leadership creates organizations that truly excel on all levels including shareholder return. In each chapter Kraemer’s advice and real-world examples challenged me to improve my own leadership style and team skills.” —Mark Burstein, President, Lawrence University of Wisconsin WEBFFIRS 01/29/2015 0:18:1 Page iii BECOMING THE BEST BUILD A WORLD-CLASS ORGANIZATION THROUGH VALUES-BASED LEADERSHIP HARRY M. JANSEN KRAEMER JR. WEBFFIRS 01/29/2015 0:18:1 Page iv Cover design: Wiley Copyright 2015 by Harry M. Jansen Kraemer Jr. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002. Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com. ISBN 978-1-118-99942-4 (Hardcover) ISBN 978-1-118-99943-1 (ebk) ISBN 978-1-118-99944-8 (ebk) Printed in the United States of America. 10987654321 WEBFFIRS 01/29/2015 0:18:1 Page v To my colleagues from Baxter International—American Hospital Supply, Caremark, Edwards Lifesciences, Allegiance—and Madison Dearborn Partners who taught me what it really means to be a values-based leader. To my classmates from Abington Heights School in Clarks Summit, Pennsylvania, Lawrence University, and Northwestern University’s Kellogg School of Management, who have joined me on the leadership journey. To my spiritual advisor, Father Edward Sthokal, S.J., leader of the Demontreville Jesuit Retreat House, who for 30 years has taught me the benefit of silent self-reflection and prayer. To my parents, the late Harry and Patricia Kraemer, who built the foundation of my values. To my wife, Julie Jansen Kraemer, who by her love and example encourages me to be my best self. To my children, Suzie, Andrew, Shannon, Diane, and Daniel, who will forever be my best team. WEBFFIRS 01/29/2015 0:18:1 Page vi WEBFTOC 01/29/2015 0:19:59 Page vii CONTENTS Introduction: From Four Principles to Five Bests 1 SECTION ONE BEST SELF 11 1 THE SELF-REFLECTIVE, BALANCED LEADER 15 2 THE HUMBLE, SELF-CONFIDENT LEADER 33 SECTION TWO BEST TEAM 49 3 TURNING AROUND A TEAM 55 4 CREATING A BEST TEAM FROM SCRATCH 73 SECTION THREE BEST PARTNER 91 5 SUPPLIERS AS BEST PARTNERS: AHOLISTIC 97 RELATIONSHIP 6 BUILDING BEST-PARTNER CUSTOMER 113 RELATIONSHIPS vii WEBFTOC 01/29/2015 0:19:59 Page viii viii Contents SECTION FOUR BEST INVESTMENT 131 7 MAKING A BEST INVESTMENT IN TALENT 135 8 THE PROOF POINT: SHAREHOLDER VALUE 151 SECTION FIVE BEST CITIZEN 167 9 VALUES IN ACTION 171 10 LIVING THE LEGACY AND LEAVING A GLOBAL 185 FOOTPRINT Acknowledgments 201 About the Author 205 Index 207 WEBCINTRO 01/29/2015 0:15:48 Page 1 INTRODUCTION: FROM FOUR PRINCIPLES TO FIVE BESTS ver the past four years, since the publication of my previous O book, From Values to Action: The Four Principles of Values-Based Leadership, I have spoken to more than 500 groups across the United States, Latin America, Europe, and Asia. With every audience—whether business, government, spiritual, or academic— I encountered a strong desire to learn more about values-based leadership, which is founded on four principles: 1. Self-Reflection: The ability to identify and reflect on what you stand for, what your values are, and what matters most. 2. Balance: The ability to see situations from multiple perspec- tives, including differing viewpoints, to gain a holistic understanding. 3. True Self-Confidence: Acceptance of yourself, recognizing your strengths and skill mastery, as well as your weaknesses, while focusing on continuous improvement. 4. Genuine Humility: Never forgetting who you are, appreciat- ing the unique value of each person in the organization, and treating everyone with respect. The more people grasped these principles, the more they wanted to know how, in practical terms, to apply them in their daily lives. From CEOs to first-time managers to students, people want to know what they need to do to make a difference in their 1 WEBCINTRO 01/29/2015 0:15:48 Page 2 2 Becoming the Best organizations and beyond. They came to realize that leadership does not have anything to do with titles and organizational charts. Rather, it has everything to do with the ability to influence others by relating authentically to every individual with whom they come in contact.
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