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Student Services and Support 2016

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Student Services and Support 2016 STUDENT SUPPORT AND SERVICES 1 UNIVERSITY OF CAPE TOWN STUDENT SERVICES AND SUPPORT 2016 Postal Address: REGISTRAR University of Cape Town Private Bag X3 RONDEBOSCH 7701 Telephone: General Enquiries 021 650-9111 Fax: 021 650-2138 Internet: www.uct.ac.za Student Records: 021 650-3595 [email protected] Student Fees: 021 650-1704; 650-4076 [email protected] Office Hours: Fees and Cash Offices 09h00 –15h30 General Offices: 08h30 –12h30; 13h30 –16h30 The Admissions Office and Student Records Office are located in the Masingene Building, Middle Campus, and are open from 08h30 to 16h30. The Cashier’s Office is located in Kramer Building, Middle Campus, and is open from 09h00 to 15h30. This handbook is part of a series that consists of: Book 1: Undergraduate Prospectus Book 2: Authorities and Information of Record Book 3: General rules and Policies Book 4: Academic Calendar and Meetings Book 5: Student Support and Services Books 6–11: Handbooks of the Faculties of Commerce, Engineering and the Built Environment, Health Sciences, Humanities, Law, Science Book 12: Student Fees Book 13: Bursary and Loan Opportunities for Undergraduate Study Book 14: Financial Assistance for Postgraduate Students 2 STUDENT SUPPORT AND SERVICES TABLE OF CONTENTS Queries & Information – Department/Office Page No. 4 Academic Development Programme (ADP) 9 Access Control Service (& Card Production Centre) 9 Admissions Office 10 Banks (ATMs) 11 Baxter Theatre Centre 11 Benefit Scheme 11 Cafeterias, Restaurants & Traders 12 Campus Copy & Print 13 Campus Protection Services 14 Careers Service 15 Centre for Educational Testing for Access and Placement (CETAP) 16 Chaplaincies 17 UCT Worship Centre 17 Child Guidance Clinic 17 Commissioners of Oaths 17 Department of Student Affairs (DSA) 18 Student Development 19 • Division: Student Governance & Leadership 19 • Division: Student Orientation & Advocacy Services 20 • Division: Sport & Recreation 20 Student Financial Aid & Administration 21 • Division: Administration 21 • Division: Student Financial Aid (Undergraduate) 21 Student Housing & Residence Life 22 STUDENT SUPPORT AND SERVICES • First Tier Residences 23 • Second Tier Residences 25 • Third Tier Accommodation 26 Student Wellness Service 26 Disability Service 28 Discrimination & Harassment Office (DISCHO) 29 STUDENT SUPPORT AND SERVICES 3 Educare Centre 30 STUDENT SUPPORT AND SERVICES Faculty Offices 31 Fees Office 33 HIV & AIDS Unit (HAICU) 34 International Academic Programmes Office (IAPO) 35 Jammie Shuttle 36 Libraries 37 LSSA-LEAD School for Legal Practice 42 Media Liaison 43 Medical Emergencies – ER24 Paramedic Service 44 Post Office (Rhodes Gift) 45 Postgraduate Centre & Funding Office (PGC&FO) 45 Postgraduate Studies 46 SHAWCO (The Students’ Health & Welfare Centre Organisation) 47 Sports Injuries Centre 48 STA Travel 49 Student Discipline 49 Student Faculty Councils 49 Student Learning Centres 51 Student Records Office 53 Students’ Representative Council 54 Student Societies 54 Traffic Office 54 UBUNYE 55 UCT Graduate School of Business (GSB) Careers Service Office 55 UCT Law Clinic 56 UCT Ombud 57 UCT Radio 58 UCT RAG 58 UCT Store 59 Varsity Newspaper 60 Writing Centre 60 4 STUDENT SUPPORT AND SERVICES QUERIES & INFORMATION This table provides information on specific questions you may have or information you need and refers to the appropriate offices for assistance with the relevant page numbers for details. QUERY OFFICE TO CONTACT PAGE Academic Development Faculty Offices 31 Academic Development Programme (ADP) 9 Student Faculty Councils 49 Academic Problems Faculty Offices 31 Academic Development Programme (ADP) 9 Student Faculty Councils 49 Student Wellness Service 26 Access Control / Student Cards Access Control Services 9 Accommodation (UCT) Student Housing & Residence Life 22 Accommodation (Private) Media Liaison 43 International Academic Programmes Office 35 (IAPO) Chaplaincies 17 Student Housing & Residence Life 22 Address Change Faculty Offices 31 Adjusting to UCT Student Wellness Service 26 Admissions forms Admissions Office 10 Advertising Media Liason 43 UCT Radio 58 Varsity News (Student Societies) 60 AIDS/HIV HAICU 34 Student Wellness Service 26 Alcohol Abuse Student Wellness Service 26 Alcohol, serving or selling Student Development 19 Ambulances Medical Emergencies - ER24 Paramedics 44 Banks Banks – ATMs 11 Bereavement Student Wellness Service 26 Binding (Theses etc) Books Campus Copy & Print 13 STUDENT SUPPORT AND SERVICES 5 QUERY OFFICE TO CONTACT PAGE Books UCT Store 59 Bursaries Student Financial Aid 21 Postgraduate Centre & Funding Office 45 (PGC&FO) Bus Services Jammie Shuttle 36 Cafeterias & Restaurants Cafeterias, Restaurants & Traders 12 Careers Advice & Information Careers Service 15 Certificates of Registration & Student Records Office 53 Good Conduct Certification of Documents Commissioner of Oaths 17 Child Care Educare Centre 30 Community Service SHAWCO 47 UBUNYE 55 UCT RAG 58 Computer Skills Academic Development Programme (ADP) 9 Student Learning Centres 51 Contraception Advice Student Wellness Service 26 Copying / Printing / Binding Campus Copy & Print 13 Counselling Careers Service 15 • Academic Child Guidance Clinic 17 • Personal Faculty Offices (Academic Advisers) 31 Student Wellness Service 26 Student Housing & Residence Life 22 Course Changes Faculty Offices 31 Crime Reporting Campus Protection Service 14 Curriculum Advice Faculty Offices 31 CV-building Careers Service 15 Depression Student Wellness Service 26 Disabilities Disability Service 28 (Physical & Learning) 6 STUDENT SUPPORT AND SERVICES QUERY OFFICE TO CONTACT PAGE Emergencies • General Campus Protection Services 14 • Medical Paramedic Services (ER24) – Medical 44 Emergencies Entertainment Baxter Theatre Centre 11 Events on Campus Media Liaison 43 Student Orientation & Advocacy Centre 20 UCT Home Page (Media Liaison) 43 Careers Service 15 Students’ Representative Council 54 Examinations • Dates, results Student Records 53 • Deferred exams, extra time Student Wellness Service 26 • Supplementary Exams Faculty Offices 31 • Stress, Illness Libraries 37 • Examination Papers Disability Service 28 Family Problems Student Wellness Service 26 Fee Accounts Fees Office 33 Financial Assistance Student Financial Aid 21 Postgraduate Centre & Funding Office 45 (PGC&FO) International Students / Student Societies 54 Contacts International Academic Programmes Office 35 (IAPO) Graduate School UCT Graduate School of Business (GSB) 55 Careers Service Careers Service 15 Chaplaincies 17 Child Guidance Clinic 17 Guidance & Referrals Faculty Offices 31 International Academic Programmes Office 35 (IAPO) Student Orientation & Advocacy Service 20 Student Wellness Service 26 Harassment Discrimination & Harassment Office (DISCHO) 29 HIV Testing Student Wellness Service 26 HIV Education HIV/AIDS Co-ordination Unit (HAICU) 34 STUDENT SUPPORT AND SERVICES 7 QUERY OFFICE TO CONTACT PAGE Homesickness Student Wellness Service 26 Informal Traders Cafeterias, Restaurants, Traders 12 Admissions Office 10 Information, General Faculty Offices 31 Student Orientation & Advocacy Service 20 Insurance/Benefit Scheme Benefit Scheme 11 Student Wellness Service 26 Job Hunting Careers Service 15 School for Legal Practice 42 Legal Problems Student Discipline 49 UCT Law Clinic 56 Learning difficulties / slow Student Wellness Service for medically 26 writing related Disability Service for disability related 28 Leave of Absence Faculty Offices 31 Libraries Libraries 37 Lost Property Campus Protection Services 14 Maps See Centrefold _ Media Liaison 43 Media Services UCT Radio 58 Varsity Newspaper 60 Medical Problems Sports Injuries Centre 48 Student Wellness Service 26 Orientation Faculty Offices 31 Student Orientation & Advocacy Service 19 Parking Traffic Office 54 Passports International Academic Programmes Offices 35 (IAPO) Personal Development Careers Service 15 Student Wellness Service 26 Postal Services Post Office (Rhodes Gift) 45 Psychological problems Student Wellness Service 26 Racial harassment Discrimination & Harassment Office (DISCHO) 29 8 STUDENT SUPPORT AND SERVICES QUERY OFFICE TO CONTACT PAGE Campus Protection Service 14 Rape Discrimination & Harrassment Office (DISCHO) 29 Student Wellness Service 26 Re-admission Faculty Offices 31 Student Records Office 53 Students’ Representative Council 54 Registration (Student) Cards Access Control Services & Card Production 9 Centre, Faculty Offices 31 Residences Student Housing & Residence Life 22 Religious Worship Chaplaincies / UCT Worship Centre 17 Safety & Protection Campus Protection Service 14 Sexual Harassment Discrimination & Harassment Office (DISCHO) 29 Social Services SHAWCO 47 UBUNYE 55 Societies Student Development 18 Student Societies 54 Sport Sport & Recreation 20 Sports Injuries Centre 48 Student Cards Access Control Service & Card Prod. Centre 9 Faculty Offices 31 Student Organisations Student Development 19 Students’ Representative Council 54 Student Societies 54 Student Representation SRC, Student Faculty Councils 54, 49 Study Facilities Libraries 37 Student Housing & Residence Life 22 Student Learning Centres 51 Study Permits International Academic Programmes Office 35 (IAPO) Study skills guide Academic Development Programme (ADP) 9 Transcripts Student Records Office 53 Transport Jammie Shuttle 36 Traffic Office 54 Travel STA Travel 49 Writing Skills / Assistance Writing Centre 60 STUDENT SUPPORT AND SERVICES 9 A–Z OF STUDENT SERVICES AND FACILITIES ACADEMIC DEVELOPMENT PROGRAMME (ADP) Location: Level 5, Hoeriekwaggo Building
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