• Abstract and Figures
• Public Full-text

Annual Report 2008-09 delivering business transformation globally Global Delivery Model INDIA Canada Bangalore Hyderabad UK Mumbai Durgapur Montreal London - Marketing Office Chennai Mysore United States Lyndhurst Peoria Waterloo El Paso St. Louis PHILIPPINES Manila Healthcare Telecommunication Pharmaceuticals Consumer Electronics MAURITIUS Consumer Products Financial Services Others - Utilities, Logistics, Media, Technology Annual Report | 2008-09 Contents OVERVIEW 2-3 Mission, Vision & Values 4-7 Message from Chairman & CEO 8 Business Verticals 9 10 Years of Growth 10 Financial & General Highlights 13 Employees Speak 18 Testimonials 25 Holding Structure 26 General Information 28 Industry Recognition REPORTS 29 Directors' Report 38 Corporate Governance Report 46 Management Discussion & Analysis Report FINANCIAL STATEMENTS 61 Standalone 93 Consolidated Contents 1 Hinduja Global Solutions Ltd. Mission Make Customer More Competitive Vision To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions 2 www.hindujagsl.com Annual Report | 2008-09 Values Work to Give Word is a Bond Act Local; Think Global Partnership for Growth Advance Fearlessly The five principles as under, distilled from the lifetime experience of the Founder of Hinduja Group, late Shri Parmanand D. Hinduja, serve as the cultural cornerstones of the businesses of the Group, leading to a synergistic and creative partnership of professional management and entrepreneurship among the Group Companies. Based on these principles, Hinduja Global Solutions has evolved the following set of Seven Values that inspire and energize every employee of the Company and its subsidiaries: Customer Focus Pride in Execution Integrity Our customer is in the centre of Our work is our passion. We We act ethically, honestly and whatever we do. We listen to our deliver consistently superior with transparency. Honesty is customers, anticipate their business results by excelling in the cornerstone for all our needs and consistently meet whatever we do for the client. dealings, be it with our and exceed their expectations. customers, employees, Global Mindset We create value in partnership suppliers, our partners, We think globally and the world with the client. shareholders, the communities is our stage to play in. In all our we serve or the government. Total Quality operating geographies, we We are passionate about respect cultural diversity and Sustained Growth quality. We believe in continuous provide equal opportunities for We are driven to grow our improvements through all our employees to voice their businesses rapidly and innovation, process opinions, to learn, contribute profitably to create value for all improvement and team work. and grow. our stakeholders; viz. shareholders, customers, People Empowerment employees and society as a We encourage employees to whole. take risk and ownership for all their actions, take pride in their achievements and celebrate small successes. Mission, Vision & Values 3 Hinduja Global Solutions Ltd. Message from Chairman Dear Shareholders: models, we are noticing a greater comfort with outsourcing of additional processes to In a year when global financial storms wiped out companies with a proven track record such as many erstwhile blue chip names in the developed your Company’s. Our performance clearly economies and forced their governments to demonstrates the strength of its business intervene and save many of their financial model, the soundness of our strategy and its institutions to prevent an economic collapse, your ability to forge strong customer relationships; Company had record earnings despite the fact that as well as the power of its obsession to exceed the majority of its clients are based in markets so client performance metrics across the globe. impacted. The prospect for continued growth is promising, Our growth this year has been solely organic, however should the skeptics turn out to be right, compared to the growth in the previous year that everyone is likely to face challenges ahead and included financial impact of an acquisition, and this it would be naive to believe your Company will organic growth has been achieved despite the be unaffected. climate of general economic downturn. With a As a matter of abundant caution, S.P. Hinduja, successful integration of an acquisition behind us, the Chairman of the Hinduja Group, had your Company will be actively engaging in provided to all Group companies, the benefit of inorganic growth through further acquisitions in his vision and foresight regarding the economic new and existing markets, taking advantage of the challenges ahead, prior to and during the reasonable valuations available in the current unfolding crises. Needless to say, this has economic environment. helped your Company adopt an appropriate Although a number of optimists state that the worst risk mitigation emphasis to further protect itself is over, almost an equal number of skeptics believe and its clients. A. P. Hinduja, your Company’s that we have only seen the tip of the iceberg. Chairman Emeritus, continues to provide However, they all seem to agree that this guidance and oversight during this turbulent environment will allow the stronger emerging economic period. These are but a few examples economies of India and China, among a few of the benefits of the insight the Company has others, to drive growth while the mature economies derived from the Hinduja Group’s diverse stabilize. activities. As global corporations attempt to utilize resources The emphasis on risk management has more efficiently and redefine their business sharpened our focus on building upon our core competencies while ensuring diversification 4 www.hindujagsl.com Annual Report | 2008-09 across the geographies and the industry verticals our clients across industry verticals as well as served. Also, in line with our cautious stance, the for your Company. This strategy is scalable and funds of your Company are placed in liquid can be extended to other geographies. Our investments and spread out among major Indian recent success in building up domestic banks. business in both India and the United States has not only demonstrated this but has also Your Company recognizes that its true core made our earnings less sensitive to the foreign competency is not industry or process specific. exchange rate volatility that the off shore Rather, it is in the successfully partnering with its business is subject to. clients to clone their existing processes effectively; and then driving continuous improvements in We are cautiously optimistic about the future, measurable metrics. This competency is as your Company continues to help make its supported by proven and scalable excellence in clients more competitive, true to its stated recruiting, training, and managing human mission. On behalf of the Board, I would like to resources across diverse skill sets and cultures, thank our clients for their confidence in your and in reengineering business processes. Company as a preferred partner and want to express my gratitude to the shareholders for In an economic environment where the top line their continued faith and confidence in growth may continue to be challenging for many the Company. Without continued passion and global industries, Hinduja Global Solutions will commitment, the management and the partner with its clients to help improve their cost employees could not have achieved record competitiveness without compromising the revenue and profit. I would like to congratulate quality of service. Our business model is aligned them for their accomplishments and I look with the objectives of the client in the areas where forward to many more successful years ahead. we collaborate. We have successfully used consulting and reengineering skills to transition and transform client business processes as they Yours sincerely, go through changes and challenges. We invest heavily to develop the know-how required in designing and implementing such transformations. The service that we offer is a global delivery Ramkrishan P Hinduja Chairman transformation solution. This means that your Company goes where the client wants it to go, Mumbai, 13th May, 2009 irrespective of the geography or the language, to provide the client a turnkey productivity enhancement package using the support of a diverse source of skilled workforce and with an optimized price structure. Coupled with this offering, the strategy of providing the overseas clients a blend of on shore, near shore and off shore delivery has begun to reap rewards for Message from Chairman 5 Hinduja Global Solutions Ltd. Message from CEO Dear Shareholders: the year. The Company's headcount has grown by about 9% from 12,652 associates last year to It is a great pleasure to present to you our third 13,787 associates this year. annual report after demerger as an independently listed Company. Three consecutive years of In the near future we plan to open our second strong growth highlights the robustness of our centre in Manila with a capacity of around 1,000 business and our execution capabilities. We have seats. This facility will be catering to the growing been able to deliver sustained performance and demand in Southeast Asia and also in areas we growth through this current recessionary wave plan to penetrate going forward. During the year which indeed makes this year special. For the we added seats to our existing centres in Navi FY 2008-09, we reported revenues of Rs. 830.63 Mumbai, Mysore and Bangalore. The Company crore with a growth of 23.3% over last year. The net also plans to set up two centres in India with a profit was at Rs.93.7 crore, higher by 7.2% when capacity of around 300 seats in the Northern compared to last year. In the light of the good and Western Zones. financial results, the Board of Directors has In the FY 2008-09, we have been able to further recommended a dividend of Rs. 15/- per share. improve Affina's operating efficiency and its This translates into a payout of Rs. 36 crore, profitability.

Load more

  128

Copy Link