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February 17 2017 | ISSUE NO 2,002 | travelbulletin.co.uk

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February 17 2017 | ISSUE NO 2,002 | travelbulletin.co.uk

Theme Parks & Attractions The questions you need to ask when selling this sector

this week med islands training personality 21 bermuda bulletin new programme additions & images from 15 20 deals from operators 35th America’s 29 our escorted find out who’s in Cup helps fuel touring the hot seat this destination’s showcase week growth S01 TB 1702 2017 Start_Layout 1 15/02/2017 11:15 Page 2

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Terms and conditions:*Double Farebank Rewards on all components booked with Gold Medal between 28 December 2016 and 28 February 2017 except business and first class flights. Prices are per person based on twin share for departures specified. Prices include return flights from specified airport with specified airline, pre-payable taxes, transfers and accommodation. Offers are subject to availability. Book by dates apply. Terms and conditions apply. Supplement applies for regional departures. Gold Medal reserves the right to withdraw these offers at any time. Holidays operated by Gold Medal Travel PLC, ATOL protected 2916, ABTA V6805. Call: 0800 014 7777 Visit: goldmedal.co.uk

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Cover Pictures: Main - Ingus Kruklitis Inset - Contiki UKCustomer Satisfaction Index reveals customer satisfaction in tourism on the up travelbulletin.co.uk January 2016, as opposed to the UK average of 13%. of average UK the to opposed as 2016, January in as problem,same a the customershad of 9% sector; other fewergeneratesproblemsany customersforthan staff.of helpfulnessTourism and service of also speed as experiencemeasures,person'such 'in for sector) banking the with (together sectorscoring highest the is sector the year, This use. channel changing strengths,and complaints improved.most the as Marriott with industry, scorerthe highest in the tablesas the topping Cruises P&O score.2016 January its than higher points 0.6 – 100 of out 80.2 of ratingsatisfactioncustomer Service.Customer of Institute The by published (UKCSI),IndexSatisfaction Customer revealsUK 2011, the sincesatisfactionupward trend in ongoing the continuingyear, past increasedthe over has sector tourism the in satisfaction OVERALLCUSTOMER 08 03 COSMOS TOURS is helping agents through the busy peaks period with the offer of a free pizza lunch where, every Tuesday, a delivery of delivery a Tuesday, every where, lunch pizza free a of offer the with period peaks busy the through agents helping is TOURS COSMOS Domino’s pizzas arrives at an agency or call centre. If agents think they deserve a lunch they should email [email protected] email should they lunch a deserve they think agents If centre. call or agency an at arrives pizzas Domino’s and let the team know why. The offer ends on February 28. Pictured enjoying their free pizza lunch is the team at Broadway Travel in Travel Broadway at team the is lunch pizza free their enjoying Pictured 28. February on ends offer The why. know team the let and Newcastle - from the left: Sara Louise Robson, Jan O Connor, Laura Seymour, Adele McGough and Debbie Watson. Debbie and McGough Adele Seymour, Laura Connor, O Jan Robson, Louise Sara left: the from - Newcastle

Pizza party... Pizza The data also offers insights into key metrics including keymetrics into offers insights also data The improved,Tenhave sectorwith the organisationswithin overallUK’san sectorthe tourismgives UKCSI The Uganda find out how Sandy is getting on in notes from normanton developments & offers this week’s industry news, news

This week 15 19 11 09 Group news & views from the Elite Travel bulletin briefing online training programmes operators outline new roadshows & training £50 M&S voucher play Su Doku for your chance to win a puzzle bulletin incentives a look at new agent offers & booking agent bulletin customer service in the tourism sector, with consumers with sector, tourism the in service customer for year great a been it’s speaking, “Generally said: time.’ first right ‘getting it on placed is focus a if hours staff on money save to able businesses with spent, better be could which time arguably is issues resolve to contact customer repeat on spent time staff extra The sector. services public national the in businesses with fixed problem a get to attempts two than more them taken has that it say people of 53% example, For ago. year a did they than organisations with dealing in effort more expend to had they said customers words, other in – effort customer for score the in increase an been has there 12%. to fell interactions telephone of proportion the whereas 11% to increased has email Jo Causon, CEO of The Institute of Customer Service, Customer of Institute The of CEO Causon, Jo satisfaction, customer in increase overall the Despite by interactions customer of proportion the Meanwhile,

February 172017

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bulletin news out your clients’ wild side a round-up of new additions to bring theme parks & attractions destination’s growth 35th America’s Cup helps fuel bermuda the hot seat this week find out which industry expert is in personality bulletin deals from operators new programme additions & med islands continued on next page next on continued 3 S01 TB 1702 2017 Start_Layout 1 15/02/2017 11:15 Page 4

newsbulletin continued from previous page “Added to that, better consistency is needed across telling us that businesses are improving overall different channels. Engagement through digital methods experiences by getting things right first time and dealing such as email, text, apps and webchat functions have all with complaints faster and more efficiently. increased in the last year, and these are the channels “However, these factors do not necessarily translate into through which it’s most difficult for customer service staff customer loyalty and recommendation. Just being ‘good’ to show empathy. Organisations therefore need to make is no longer good enough, and organisations should think sure that their staff are highly engaged and highly skilled, about how they can deliver outstanding service at all as every customer interaction – regardless of the channel times. it’s on – counts towards business performance.” Windsor launch from Bateaux with choice of afternoon tea, lunch or dinner DINERS WILL soon be able to enjoy views of one of the UK’s oldest and prettiest towns with the ‘launch’ of a new floating restaurant. Bateaux London has added to its fleet with a new sister company, Bateaux Windsor. From April, visitors to the historic Berkshire town will be able to dine in luxury within sight of Windsor Castle, on The Melody. The glass sided, hand crafted river boat will embark on scheduled lunch, afternoon tea, Sunday lunch and dinner cruises every weekend and can also be hired privately for celebrations and events. Cruises last between 90 minutes and two-and-a-half hours and the lunchtime trips feature a three-course meal, while evening diners are offered five courses, including wine. Sunday lunch cruises and £75 for the at bateauxwindsor.com. For further Prices start at £35 per person for the dinner cruises. information call 01753-202302 or email afternoon tea and lunch, £45 for the Cruise packages are available to buy [email protected]

Survey reveals half of Brits book holidays in first week of January NEARLY A quarter (23%) of UK consumers agree that booking a holiday would make them most happy in January, with 44% booking days off work within the first week of returning to work in 2017, according to new research by Travel Counsellors. The survey polled a group of UK consumers on their January booking habits, with almost half of people stating that they submitted holiday forms for 2017 before January 6. Within this figure, more than a third (34%) of people have already booked four to five working days off, and 30% of respondents said that they have already secured ten or more days for 2017. The majority (42%) will take these days between March and August, with a further 26% of people planning even further ahead, booking these holidays in September or beyond. The survey also probed consumers on what they are looking for in their next break, with 32% of people choosing ultimate relaxation and 37% of people stating HYDE AND SEEK…The sixth annual Travel Show was hosted by Hyde Barker Travel in Southwell, Nottinghamshire last month. A total of 24 they would like to go somewhere hot, such as Sydney or stands were booked into the Minster Suite at the Saracens Head Hotel Cape Verde. including operators such as Titan, Saga, Holland America, Typically The majority of respondents (42%) agreed that Italian, Veloso, Sunvil, Exodus, Classic Collection, Kirker, Transindus, experiencing new cultures makes them happiest when Wendy Wu, First Class Holidays, Serentiy and Premier. Presentations travelling, which came above spending time with family in the travel agency ran throughout the day and included; Silver Fern, African Pride, Hurtigruten and Riviera. Pictured is the travel agency’s or friends (27%) and taking advantage of better weather Robert Turner (centre) with clients Jane and Jim Parkhouse. (15%).

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newsbulletin

PICTURED WITH Attraction World’s Nicky Yates (third from left) and flying the Spanish flag to launch the company’s new incentives (see story, below), are the team at Co-op Travel in Salford - from the left: Brooke Bellingham, Rachel Anderson and Hayley Crawshaw.

Spain campaign launch from Attraction World BETWEEN NOW and April 30, Attraction reference to [email protected] Early booking deal World’s latest campaign focuses on Spain. The company is also hosting a series of For every Spanish booking of more than roadshows from London to Newcastle from Condor Ferries £99 made by March 16, agents can claim a between February 27 and March 2, with CONDOR FERRIES has £5 Love2Shop voucher by emailing the Spanish partners including Siam Park, Loro launched an exclusive reference number to Parque, PortAventura World, Pirates early booking offer for [email protected] Mallorca and Julia Tours, plus Thomas those travelling to the On a daily basis the operator will choose Cook Airlines. Channel Islands or St Malo one Spanish booking to win a special gift – Agents are also invited to download the in France. ranging from fine wines such as Rioja and company’s five Spanish destination training Available for bookings Cava, to Spanish Paella making kits and guides (on Tenerife, Mallorca, Ibiza, Costa made by February 20, Zara vouchers. del Sol and Barcelona) and answer a series passengers booking a trip To enter the daily prize draw agents of simple questions for the chance to win a on any fast ferry crossing should email their Spanish booking case of Sangria. from Poole or Portsmouth can save 10% for travel between March 1 and Airport Parking and Hotels compares Economy air fares November 6. AIRPORT PARKING and Hotels (APH) has put together a guide comparing budget fares Justin Amey, the across 21 major airlines which is available in the Know Before You Go section of the website company's head of at aph.com/budgetfares marketing, said: “We The research compares the lowest priced ticket fare available with major airlines including know that the cost of an American Airlines, British Airways and easyJet, highlighting costs and services such as annual holiday with baggage allowance, check-in fees at the airport, costs for allocated seating and in-flight family or friends can experiences. quickly mount up, so With regards to baggage allowance, 19 of the airlines allow cabin luggage on-board and we’re delighted to be able ten of the airlines researched, including British Airways, Norwegian Air Shuttle and Ryanair, to offer a 10% saving on also allow passengers to store one small personal item under the seat in front. For those early bookings. And with planning to travel with substantial luggage, nine of the airlines researched, including more holidaymakers Emirates, Qantas and transatlantic flights with Aer Lingus, allow passengers to check-in considering a staycation luggage in the hold as part of the budget fare. this year, now is the When the baggage allowance does not suffice, all the airlines allow passengers to perfect time to get those purchase additional luggage space for a fee, varying from £8 with Wizz Air to £171 with holiday plans sorted for Qantas, depending on the flight route and bag weight. Easter, the summer For travellers looking to pay a little extra to sit by a window or on the exit row, the majority holidays and beyond.” of airlines provide passengers the option to select their own seat for a fee. However, four Fares include vehicle airlines allow passengers to choose their preferred seat for free, including KLM and Qatar and luggage, no booking Airways. Passengers travelling in Basic Economy with Delta Air Lines should note that seat fee, no additional taxes selection is not available at any time and that seats will be allocated by staff after check-in. and no debit and credit To avoid unexpected charges once at the airport, passengers travelling with three of the card charges. airlines researched – Jet2, Ryanair and Wizz Air – should ensure they check-in online prior to For more information arriving at the airport, since all three charge passengers to check-in at the terminal. Fees for visit condorferries.com doing so vary from £8 with Wizz Air to £45 with Ryanair.

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newsbulletin

CANADA COUP...Premier Holidays has introduced Alaska into its Canadian portfolio for 2017. The brochure features a host of new self-drives, city highlights, package breaks and luxury escorted coach tours. Agents can benefit from the company’s ongoing voucher scheme incentive, peaks prize draw and a low deposit campaign. Pictured marking the new launch is the operator's Dave Kneale and Carly Charteris. Details at trade.premierholidays.co.uk Geysers, glaciers and Great Masters from Cruise and Maritime Voyages CRUISE AND Maritime Voyages (CMV) instrument. Guests have the cuisine; afternoon tea and late night is offering the chance to sail directly opportunity to soak up the culture and snacks; a Captain’s cocktail party; from Hull, the UK City of Culture 2017, then sail away on an arctic adventure. complimentary tea and coffee 06:00- on an adventure cruise to explore the A 12-night voyage on Marco Polo midnight; big show entertainment; Arctic. Works by the great masters, sails from Hull to Iceland and the cabarets and classical interludes; Leonardo da Vinci and Michelangelo, Northern Isles on June 17 from £1,379 daytime activities and leisure facilities; have been loaned to Hull by the British per person or to Arctic Greenland, guest speakers; arts & crafts; luggage Museum, while the Royal Shakespeare Iceland and the Faroes on a 21-night porterage; and port taxes. Company will be taking up residence voyage on July 11 from £3,339. For details see and Opera North is turning the Fares are based on two sharing a cruiseandmaritime.com or call 0844- Humber Bridge into a giant musical twin inner cabin and include full board 998 3877. New Canada campaign from Travel 2 TRAVEL 2 IS giving agents the chance to win one of four Kindle readers with its latest campaign – ‘Canada – A Scene to Be Believed’. The operator has teamed up with Destination Canada, Atlantic Canada Tourism Partnership, Rocky Mountaineer ON THE and Air Canada to promote a wide range of travel experiences. CASE To be entered into the competition to win, agents should make a qualifying holiday booking to Canada including flights with Air Canada and three days' ground arrangements between now and March 31. For further information see travel2.com TRAVEL ACCESSORIES YOU WON'T WANT TO PATA UK launches new website for LEAVE BEHIND... the Asia Pacific travel trade PATA UK, the local chapter for Pacific Asia Travel Association, has launched a new website designed for the UK travel trade at pata.org.uk EVER WORRIED about losing your photos or not having The new site features the latest news and training enough memory on your phone to save your holiday snaps? materials from suppliers throughout Pacific Asia, ranging Picture Keeper Connect takes away the hassle of backing from tourist boards in Southeast Asia to hotels and DMC’s up. You don’t need to pack your laptop, hard drive and cables in the South Pacific. anymore; simply download the app, plug in the connect Chris Crampton, chairman of the PATA UK chapter, said: gadget, and save your photos with a click of a button. What's "Our goal is to bring together the UK trade community and great is that it even works in the most rural areas with no we have had great success with this at our events around internet. The device lets the UK. The new website will bring those same people you access, manage and together online and help them stay informed about what’s share images from any happening in the region." device and it is The site offers an interactive map and membership compatible with both directory where visitors can access video and news content iOS and Android phones. from Pacific Asia destinations. Visitors can also connect It costs from £99.99 at with PATA members through social media channels and picturekeeper.com view image galleries from PATA events, such as Taste of PATA in London and the regional PATA quiz nights.

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newsbulletin NEWS BITES

G FUNWAY HOLIDAYS is offering three nights in Vancover at Best Western Capilano Inn & Suites including flights with Delta Air Lines from Heathrow. Prices are from £580 per person and travel is Notes from based on two adults departing on April 6. G UK EXPATS are urged to set sail for Singapore as research reveals it is the ideal location for those looking to move abroad. The study, Normanton... by 1st Move International, found that the Southeast Asian city state topped the charts when it came to the lowest levels of crime and unemployment as well as having the highest education standards and the most efficient healthcare system. G GANDA IS indeed the Pearl of Africa; the people are THE BELARUS government is allowing visa free travel for up to five really friendly, the food is lovely and the lodges we days for foreign citizens of more than 80 countries, including the Ustay in are great. I flew with Etihad from Manchester UK. Details at uk.mfa.gov.by/en/consular_issues/visas/ G and even managed a quick hour in their lounge - talk about G ADVENTURES has acquired the Swan Hellenic brand and the attentive service and choice of meals! We stayed our first company plans to restart the operation of Swan Hellenic next night in the Protea Hotel close to the airport and then it was year, with itineraries announced this summer. G an early start the next day to go to Kidepo Valley National IN LINE with its strategy to expand its network of branches Park. We stayed at the Apoka Safari Lodge run by husband around the UK, the Association of Group Travel Organisers (AGTO) and wife team Corri and Bianca who have an excellent team has announced plans to form an AGTO Scotland Branch. Scottish working for them. Their food is delicious and service is based group organisers, attractions, accommodation providers and brilliant. There’s also a watering hole where you can sit and operators are currently being recruited for the new branch. For watch the animals that visit including the odd lion visit. details email [email protected] Then it was off to Murchison Falls National Park in a nine- seater plane. Here we stayed at the Paraa Safari Lodge which offers a viewing area and spacious rooms with huge mosquito nets around the bed. We went on a game drive and saw giraffes, buffalo, baboons, lions and a stroppy elephant that wouldn't move off the road! The Murchison Falls were amazing - and well worth a trip. The National Park is unique in its own way as it is blessed with the Big Five as well as primates and different bird species. If you visit Uganda you must go chimpanzee tracking in Budongo Forest. Pauline was our guide and she was a mine of information; I didn't realise chimpanzees were pregnant for just over eight months! Also, if a chimpanzee is ill they • NEW: five-night stay at the Hard Rock Hotel isolate themselves so that the rest of the group don't get ill Tenerife & £75 Love2Shop vouchers to be won - who said animals were dumb? The female certainly isn't dumb as she mates with several males to fool them into • NEW: Win a four-night stay at the Daios Cove, a thinking her offspring might be theirs so there is no bottle of Champagne, plus Love2shop vouchers fighting! We have some more early morning drives to come and I • Four-night hotel stay for two people in Cancun, will also be visiting the Ziwa Sanctuary in Nakasongola Mexico with Sandos Hotels & Resorts to be won district, which is home to 15 white rhinos. I’m also looking forward to having a go at quad biking on our fun day - I • Win Antler Luggage with Scandinavia Only think my cardiologist would have had a fit if I chose any of the other optional activities - white-water rafting or zip- gliding! I’ll tell you how I get on next time. Visit travelbulletin.co.uk for details on the ‘The mind is everything. What you think you become' - above websclusives Buddha and ‘If it doesn’t challenge you, it doesn’t change you’.

by SANDRA MURRAY To respond to any in Normanton, Yorkshire of Sandy’s comments email [email protected]

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agentbulletin Booking incentives

G First Class Holidays is sending travel agents a 15” cuddly Mickey or Minnie ‘Mountie’ for every Canada booking made until AGENT Offer the end of this month. Email [email protected] for details. AQUA EXPEDITIONS is offering agents and G Agents that secure and register a 2017 members of the travel trade a discounted rate Uniworld booking by February 28 will receive to travel on select Aria Amazon and Aqua a £50 Red Letter Days experience voucher. Mekong departures. Three-, four- and seven- Agents also have the chance to win a £500 SpaBreaks.com voucher with every booking night educational departures are available on the secured before the end of this month. Aria Amazon between February 24 and March 3 Meanwhile, the company is giving agents the and April 7-14. Three-, four- and seven-night chance to experience their own luxury river itineraries are available on the Aqua Mekong cruise with savings of up to 75% for agents between March 3-10 and May 5-12. Each and a companion on a number of its European departure includes luxury accommodation in cruise itineraries. For details - and to custom-designed suites; five-star guest service; claim the £50 Red Letter Days voucher and adventures including biking, hiking, wildlife enter the competition, agents should email viewing and cultural meet and greets; their bookings to [email protected] educational learning experiences such as G Travel 2 is giving agents the chance to excursions into local riverside communities and earn up to £220 as part of its ‘Every Day’s a Pay Day’ incentive running until February guide presentations; culinary activities; and 28. Agents can earn between £10 and £200 T2 relaxation at the on-board spas and plunge pools. Rewards on a number of qualifying Accredited IATA agents are offered a special itineraries, with cruise and tour packages rate of $350 (£278) per person, per night, or offering the most lucrative rewards. Agents $400 (£317) per night for single occupancy. should confirm bookings that include campaign Guests accompanying agents will receive 50% partners Virgin Atlantic or Delta Air lines off gross rates (limited to one companion per and email [email protected] within agent). For details see aquaexpeditions.com or seven days of the booking. The company is email [email protected] also offering the chance to win a holiday to South Africa for two as part of its latest campaign, ‘South Africa – Go on, find your wild!’ To be entered into the prize draw agents should make a qualifying booking to South Africa with flights and five nights’ ground arrangement by February 28 and winners will be selected at random at the end of the campaign. Details at travel2.com G Newmarket Holidays is giving four agents the chance to join them on a fam trip to India. The itinerary includes visits to Delhi, Jaipur, Ranthambhore and Agra, with excursions to see the Taj Mahal and tiger- spotting on safari, as well as other exciting stops in-between. For the chance to win a place, agents should make a long-haul booking with the operator by February 28. Winners will be picked at random in early March. For details see newmarket.travel/agent G Sandals Resorts is celebrating the month of love with a new incentive. Agents booking a wedding or a ‘ReTie the Knot’ ceremony for their clients in a Club Level or Butler Elite Suite at Sandals Resorts will be able TEA TIME...To promote its free afternoon tea offer as part of its latest marketing campaign, to toast the occasion with a pair of SuperBreak’s sales team have been taking complimentary Silver Vera Wang Wedgewood afternoon tea to selected agents around the UK. Toasting Flutes. Agents can claim their Pictured is the operator's Donna Smithson (left) flutes by downloading the form on with Jessica Lucas, sales and marketing manager sellingsandals.co.uk and emailing it to at Cannon Travel in Hoddesdon. [email protected] by March 3.

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newsbulletin Debut Singapore launch from Samadhi Retreats offers 20% saving package HOSPITALITY GROUP Samadhi Retreats has unveiled a new luxury travel experience with the opening of Villa Samadhi Singapore. The property is the group’s first hotel in Singapore and the group’s third property, expanding on a hospitality portfolio that includes Japamala Resort in Tioman Island, Villa Samadhi Kuala Lumpur and the group of Tamarind Restaurants in Malaysia and Singapore. The 20-room boutique hotel is housed in a heritage 20th century colonial garrison and has been designed to be reflective of its heritage and history, which pays tribute to the charm of old Malaya. The hotel is complemented by Tamarind Hill, which serves 100 traditional and modern Thai dishes created from heirloom recipes. To celebrate its launch, an 'Opening Special' package is available which offers a 20% saving off its best available rate for stays until April 30 and includes breakfast for two, daily evening cocktails for two at The Lounge as well as a turndown service with complimentary Cognac, Asian snacks and chocolate. To book or for more information email [email protected] or visit villasamadhi.com.sg

Caribtours relaunches Diamond Club for top agent partners CARIBTOURS HAS relaunched its Travel Agent Recognition programme - the Diamond Club, which is aimed at top elite agent partners who consistently support the operator. Over the past few years the company has seen its trade business continue to grow, with an increase of 20% year- on-year. The company's head of trade sales, Rebecca Burgess, said: "It is hugely important to continue to reward and give recognition to those agents who support us. We know our agents have a choice about which operators they want to work with and we never take this for granted. The Diamond Club is a way we can nurture the relationships that are so key to our business as well standing out from the rest of the crowd. Through the Diamond Club we can offer best prices and service and give something back to our agents.” The club consists of 47 agents throughout the UK who bring approximately £12million worth of sales per year. There are four main tiers within the club, with each level gaining a range of benefits depending on their tier. A dedicated website at caribtoursdiamondclub.com is available for members to review the benefits, along with event details and news, plus the company also produces a quarterly report for each member on their sales so they can see when they are performing.

Lighten the load with AirPortr AIRPORTR IS helping lighten the load this ski season by offering British Airways’ customers the opportunity to check in their skis and snowboards at their doorstep. For a limited time only, skis and snowboards go free with all AirPortr + Bag Check-In and AirPortr bookings. The recently launched service brings the airport bag drop to any London home, office or hotel, meaning holidaymakers can travel bag, ski and stress free to the airport without having to travel with their heavy winter sports equipment. They’re then free to head to security when they arrive. The next time passengers will see their kit and bags will be on the baggage reclaim at their destination. Prices start from £30 for the first bag for AirPortr + Bag Check-In and £20 for AirPortr, with each additional bag costing £10. Prices are regardless of size or weight, however all luggage must be within the customer’s airline luggage allowance. Bookings for the Ski Pass offer can be made online with promotional code ‘SKIPASS’. The company also offers a luggage pick up and delivery TOP OF THE POPS...The Global Travel Group team has been out on service without the ‘check-in’ element for passengers the road recently to reward its top-selling members for their outstanding sales performance in 2016. Pictured is the travelling on all other airlines and a return service from consortium's Marie MacDonald (centre) with Darren Vurnum (left) airport arrivals into London. and Mark Haughton from Escape Worldwide. For details see about.airportr.com/skis-go-free

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puzzlebulletin Su Doku Win a £50 M&S voucher in thetravel bulletinSu Doku prize puzzle Where Am I?

Number: 007 A «

B «

C «

D «

Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: [email protected] Closing date for entries is Thursday, February 23rd. Solution and new puzzle will appear next week. A must visit for art lovers, this former fortress turned Renaissance The winner for 3rd February is Maria Scriven, Millington Palace is one of the largest and most visited museums in the world. Travel in Lutterworth. A glass pyramid in the Courtyard of Napoleon serves as the February 3rd Solution: A=5 B=6 C=3 D=8 entranceway to eight departments and 38,000 pieces of art.

Crossword

Fill in the crossword to reveal the mystery location highlighted by the green squares.

Across Down 1. Anaheim theme park (10) 1. Director of the Trainspotting films (5,5) 5. Lively resort city in Thailand (7) 2. Country which shares a border with 7. Flows through China (7) Andorra (5) 9. Mr Butterfield, appearing in The Space 3. Polish airline (3) Between Us at a cinema near you (3) 4. Capital of Suriname (10) 10. Orly International airport code (3) 5. This ancient city is Jordan's most popular 12. One of the Leeward Islands (7) tourist attraction (5) 14. State capital, named after a US president (7) 6. Acapulco International airport code (3) 16. North Devon resort, with an exclamation 8. Sir who composed The Circle of Life (5) mark at the end (8,2 11. Currency of Japan (3) 13. The Rialto Bridge spans this Canal (5) 15. Ostend-Bruges International airport code (3)

For the solution to the Crossword and Where Am I?

Number: 007 Number: Please see page 36

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@T2news *T&Cs apply: http://www.travel2.com/sitecontent/terms/usacities17.html The UK’s 100% Trade Only Tour Operator. Call Reservations FREE on 0800 0224 182 S03 TB 1702 2017 News 2_Layout 1 15/02/2017 11:55 Page 14

PRESENTS

YOUR WINDOW INTO ALL THINGS CALIFORNIA

Sign up by February 28th to win an iPad or a place on the Visit California SuperFAM*

Visit California STAR Training Programme & Sales Companion

+ Make selling easier — switch to ‘consumer mode’ to inspire your customers

+ Keep up-to-date with what’s new and exciting

+ Immerse yourself in the destination with videos, image galleries & more

+ Learn at your own pace, with or without an internet connection

*by signing-up you will be entered into a competition to win one of four iPads or a place on the 10th Anniversary SuperFAM S04 TB 1702 2017 Training_Layout 1 15/02/2017 12:37 Page 15

training

Attain badges and win your spot on a mega fam with Brand USA SINCE JANUARY, Brand USA has launched its new ‘USA MegaFam Airlines’ badge, which agents will have to pass in order to be in with the chance of winning a place in the biggest USA mega fam to date. Agents logging British Airways and American Airlines flights to the US can apply for a place on the trip, which is scheduled to take place from May 11-18. As part of the selection process, agents are also encouraged to earn as many badges as possible. The USA Discovery Program, Brand USA’s official travel agent training platform for the US, will be launching four new badges in the coming months including Chicago, Orlando, Paradise Coast and Wyoming. Each badge provides an overview of the destination, products and attractions, with in-depth sections focusing on accommodation, food and drink, nightlife, must-see and must-do experiences, plus new rides and car hire locations. For more information and for travel ideas see visittheusa.co.uk

Thomas Cook doubles educationals for trade partners THOMAS COOK has doubled the number of educational holidays booked by February 28. All bookings made with trips offered for its independent partners this year, value added service upgrades on the trade website qualify if including long-haul destinations Florida and Mauritius, as they are emailed to well as Croatia, Turkey, Mallorca, Tenerife, Santorini and [email protected] Cape Verde. Audrey Brooks-Wiggins, the company’s head of trade Agents can increase their chances of winning a place on partnerships - commercial, sales and relations, said: “We a trip with every booking made with the company. recognise how important it is for as many of our independent The brand has also announced the continuation of its agent partners as possible to experience our destinations ‘Live Lounge’ VIP concert incentive for the fifth year and the quality of our exclusive hotel brands. By increasing running. Agents can enter a prize draw for tickets every our educational trips by 100% this year we want agents to time they book a branded holiday until February 28. feel supported through the peak season and beyond. Previous artists have included Beyoncé and Ellie Goulding. “All agent partners should have received full details of Agents should input their bookings in the ‘Trade Events & the educationals and incentives on offer in a new 24-page, Incentives’ section online to be entered. colour peaks guide, which is also packed with useful Meanwhile, and new for 2017, the operator is giving one information about our range of own-brand hotels, plus agent the chance to win two return flights to Las Vegas for early booking offers that are available.”

Bourne Leisure launches new online courses for 2017 BOURNE LEISURE has launched new, interactive, online training courses for 2017. ‘Train with Brainz’ offers training for agents across Bourne Leisure’s three brands - Butlin’s, Haven and Warner Leisure Hotels, as well as offering prizes and benefits. On successful completion of each course agents will be given the chance to receive a free day pass to experience one of the properties. If they make a booking they will be automatically be entered into a quarterly draw to win a Fitbit, with other bonus prizes throughout the year. Erman Housein, sales and marketing manager for the company, said: “Our training service is extremely important to us and we always strive to keep it fresh and fun. Our aim is to give agents the tools and knowledge needed to successfully sell our products and gain rewards. The new training modules for 2017 will give agents the opportunity to update their knowledge of our brands whilst also benefiting from more rewards.” Training courses can be accessed at bourneexpert.co.uk

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eventbulletin ON THE CASE…Julie TALKING TITAN…Emily Parks (centre) of Bamford from Titan Travel pictured with Janice Co-operative Travel Davidson (left) of Althams Travel and receives a case of Helen North, High Riding Travel. quality wine from Cox & Kings’ Greg Thurston.

Agents across Leeds joined Travel Bulletin’s Escorted Tours Showcase at the Crowne Plaza last week. Embarking on a whirlwind session of networking & presentations covering some of the most exciting parts of the world, agents got to chat with cultural specialists and operators, enjoy some fine food and win some fabulous prizes!

BINGO WIN…Travel Bulletin’s Simon Eddolls congratulates Michelle Harriman from Hanson Travel as the Bingo Winner.

JUST FOR YOU…Georgia Lewis (left) of Just You & TUNISIAN TALK…Sami Travelsphere awards Tounsi of the Tunisian Amber Wignall of Not National Tourist Office Just Travel with a presents to a room packed voucher for a Carluccio with agents. Italian Hamper.

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eventbulletin

WINE WINNINGS…Elisa-Maud TRAFALGAR Tersou (left) from Turismo Chile TREAT… Mike presents prize winner Debra Pickering (left) of Dickson, Thomas Cook with a High Ridings Travel bottle of Chilean wine. was the winner of a £50 Love2Shop Voucher presented by Trafalgar’s Mark O’Neill.

ADVENTURE BOUND…G Adventure’s Tim Hardie (right) presents Vishnu Mistry of Shree Ashvin Travel with a £500 voucher that can be put towards any of the operator’s worldwide adventures.

HAMPER PRIZE…Charlotte Sargeson (right) from The Big Journey Company presents Kay Sanderson from Footloose with a Luxury Lake District Hamper.

CHATTING COSMOS...from the left, Kelly Calver from Cosmos Tours & Cruises chats with Rachel Dartnall-Smith & Samantha Mancrief from Pebble Shore Travel.

Want to get in on the #TBSHOWCASE action? Then why not join in the fun at our North America Showcase in Dublin on March 20 & Bristol on March 21. Reserve your place by emailing [email protected]

travelbulletin.co.uk February 17 2017 17 S04 TB 1702 2017 Training_Layout 1 15/02/2017 12:37 Page 18

training

Online training from Travel 2 Academy boosts online modules Diamond Holidays & promotes ‘learn & earn’ scheme SINCE LAUNCHING its TRAVEL 2’S ONLINE agent training academy offers bite- online agent training last sized learning modules each taking no more than 25 year, Diamond Holidays minutes for agents to complete. Group has seen more than A ‘learn and earn’ scheme is in place, where agents can 350 agents complete the earn points on their T2 Rewards card following the various training modules completion of each module. on the course, including a A total of 46 different training modules and new courses large proportion of agents have been added to the academy including a dedicated registering with the cruise section, providing agents with an overview of key Visit Orlando hosts operator for the first time. cruise partners and designed to complement the ‘Cruise March roadshows with Rebecca Brett, agency Plus by Travel 2’ module which outlines the operator’s sales manager for the dedicated cruise brand; Oceania Cruises and Regent Seven the chance for agents company, said: “We’ve Seas in cruise; ground partners including Blue Waters to win a fam trip been really pleased with Antigua, Samaya Seminyak Bali and Alamo; China how popular the online Southern Airlines and AeroMexico in Air; and a dedicated VISIT ORLANDO, in training has been so far. Simply Luxury by Travel 2 Short-Haul and Long-Haul. association with Walt There’s been a notable New destination modules include Chile and Tourism Disney World Resort in increase in the number of Vancouver, with Visit Orlando and Qatar Tourism to be Florida, SeaWorld Parks & agents registering with us, released shortly. Entertainment and as well as the proportion of Universal Orlando Resort, new bookings coming in via Access all areas of Gold Medal & will take to the road next agents. This is proof that month for a host of travel training really works and is meet the team in Preston this April agent training events. incredibly important. These THIS YEAR marks the fifth year of Gold Medal’s ‘Access All With the addition of online modules are bite- Areas’ training days, with at least two events scheduled for Dublin for the first time, sized, but each contributes agents each year in Preston. the roadshow will visit ten to improved product The operator will be holding its next training day on April cities across the UK, knowledge and enables 26, and agents will be invited to the company’s office in kicking off on March 6 in agents to more confidently Preston where they will receive an in depth insight about Manchester and concluding and better advise their the company and meet the teams across the business. in Dublin on March 30. clients - leading to There will be supplier training sessions throughout the day The sessions will also more bookings.” including the Department of Tourism and Commerce provide the chance for The group, which Marketing, Elite Island Resorts, Tourism Australia and agents to win a place on includes The River Cruise Destination Canada. the tenth anniversary of Line and Diamond Rail In the past, the operator has received 100% positive Visit Orlando’s VIP super Holidays, now offers three feedback from agents who have attended the day. The day fam in the autumn. Agents training modules with OTT. is aimed at providing agents with an insight into how the should register their For more information call company operates, as well as the chance to learn more interest by February 27. 0844 544 7581 or e-mail about getting help and support, plus the chance to meet For further information see rebeccabrett@diamondhols the people behind the voices that agents may often speak visitorlandoevent.cvent.co .co.uk with over the phone day-to-day. m/roadshow17

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bulletinbriefing

Industry Insight by...

Booking trends, BA and Trump are the hot topics this month for Neil Basnett, chief executive of the Elite Travel Group...

ROM CONVERSATIONS with many of our members the destinations. They can no longer of course boast that and having started to receive sales statistics from they are a full-service airline within Europe. It will be Fsome of our suppliers, it would seem that there is fascinating therefore to see how many cost-conscious scarce gloom amongst the great travelling British public passengers choose to buy their sandwiches from the when planning or booking overseas holidays! Marks and Spencer shop located within Birmingham Several of our members have told me that they have Airport rather than paying inflated prices for the same had a record-breaking January, which is especially products on the flight! I wish British Airways more luck encouraging seeing that these same agents had their than Flybe had with the Florence route: this was not best January ever only last year! Bearing in mind that because there was not demand for the destination, but holidays are averaging out at costing roughly 10% more Flybe had under-estimated the strength of the Italian sun than this time last year owing to the current weakness of in the summer months and this affected the performance the pound against major currencies, this logically means of the plane as it became over-heated! that revenues will increase: although the numbers of I have never known an American President to so clients actually booking may show a slight decline (with dominate news bulletins, almost on a daily basis! He has not much evidence of this so far), it is revenue that only been in charge for around a month and if it is going affects companies’ accounts and not passenger to be like this for the next four years, history will never be numbers. Let us hope that this general all-round allowed to forget this presidency. As far as the travel optimism for a good selling year continues as some have industry is concerned, he has already had an impact already told me that February has started fairly slowly for owing to his hastily introduced ban (subsequently over- new bookings. ruled) on certain nationals entering the US. I just hope There was no general surprise when Thomas Cook that his actions do not deter British travellers from announced that their shops were no longer going to be spending their holidays in the US as so many love able to sell Jet2 holidays to their clients. What was holidaying there. I fear that his visit, legitimate as the surprising however was that it took them so long to take elected US president, to this country will be stormy and I this decision seeing the very rapid growth of Jet2 with hope that it does not cause too much disruption their further expansion into Birmingham and Stansted in London. airports. With TUI having already taken a similar I am looking forward to flying over to Mallorca next decision, this means yet again that independent travel weekend to finalise the details of our conference to be agents remain the only businesses on the High Street held on the island between 13th and 16th October. In that are able to offer their clients the full range of holiday addition to this being our 20th conference with the first options available to them. Thomas Cook in particular is having been held in Palma, we are also celebrating the making great strides in supporting Elite in 2017 and it is 40th anniversary of Elite Travel Group (nee Midconsort). heartening to have such wonderful assistance from Kevin What better theme to have for our conference other and the team. than…’Life begins at 40!’ Fortunately, to date we have had It will be lovely to have British Airways flying out of a happy, enjoyable and prosperous life and, with the Birmingham Airport again after a gap of ten years. They support of our wonderful members, all of us within Elite are launching themselves onto three already popular will strive to ensure that the next 40 years are just as routes so it will be interesting to see how their prices memorable. Sadly, I can’t guarantee that I personally will compare with the current crop of airlines already serving be writing such words in 40 years time!

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personalitybulletin Joanne Peters

UK Agency Sales Representative, Palladium Hotel Group – represented by Lotus

On weekends I like to... My one weakness is.... What's a typical day like? Spend time in London catching up Impatient - wanting everything Every day is different and equally fun. I with friends. right now! could be calling agents who have won a holiday one minute, attending large How do you relax? What gives you the greatest travel shows the next, or meeting new Shop, shop, shopping! satisfaction? agents for training and sales updates. Discovering somewhere new. I’m also responsible for organising What’s your favourite gadget? incredible fam trips and getting to It would be between my Who is your celebrity crush? show all of our brands to groups of iPhone and my Danny Dyer and Freddie Ljunberg. agents all around the world. Today I’m straighteners! booking my flights to Cancun for my Who would you most like to be seated resort visit to our newly refurbished with on an aeroplane? Grand Palladium White Sands in Bear Grylls or Piers Morgan. Riviera Maya.

Which fictional character do you most What is your top travel tip? liken yourself to? Don’t plan every last minute; Dora the Explorer. unplanned moments and lots of random photos sometimes make the What's your favourite movie or TV What other companies/organisations best memories! programme? have you previously worked for? Sex In The City or a 90s classic - Girls Virgin Atlantic, Thomson Cruises, Where’s your next holiday to? Just Want To Have Fun. Thomson Holidays, Thomas Cook, Montenegro and Croatia in May, Manos, Sunworld, Aphrodite Marbella in June, Ibiza in July. What is the last picture you took on Waterpark in Cyprus and Co-op Travel. your phone? Where currently ranks highest on your A screen shot of a beach I want to go What do you love about the travel travel wish list? to on my next holiday. industry? At Lotus, we have just launched our Meeting new people and the new Lotus LATAM division which What is the strangest thing you have opportunity to travel to amazing makes me want to discover even more ever eaten? destinations. of South America. First on the Shark. list is the Grand Palladium If you could change one thing in the Imbassai Resort and Spa What has been your most extravagant industry what would it be? in Brazil. purchase? More time off to see more of the Jimmy Choo’s limited edition shoes! world.

Do you have any nicknames? What's the best thing about ‘Josephine’, ‘The Peters’ or your job? ‘Jo (dot) Ann’. The diversity of the Palladium brand means I’m lucky enough to stay in the What's the best compliment you've exclusive Ushuaïa Ibiza Beach Hotel received? on the party island of Ibiza one You can tell how much you love your week and then chill out in a job by how excited you are and that relaxing suite in the Grand massive smile! Palladium Jamaica Resort & Spa the next! All of this combined My greatest strength is... with being on the road and My enthusiasm. meeting new suppliers and agents.

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mediterraneanislands

TRAFALGAR’S TEN-DAY ‘Greek Island Hopper’ takes in the Aegean island of Mykonos before heading south to Santorini. Guests will spend three nights on the island, free to explore, swim, sunbathe and relax, before being whisked back to Athens on a short flight. Prices start from £1,950 per person and include hotel accommodation with breakfast, flights and ferry connections, optional experiences and the services of a travel director.

Earn free stays in the Med with Cyplon’s agent incentive Peter Sommer Travels CYPLON HOLIDAYS is offering agents a holidays to any destination featured by the explores ancient Sicily range of offers and incentives for bookings operator, with a minimum of seven nights this May made across the Mediterranean. for two adults and a minimum booking TRAVELLERS CAN discover One of these is the opportunity to earn a value of £1,000. the legacy and diverse free stay for themselves and a partner by In addition, a £10 voucher can also be traditions of the Greeks, making a booking at one of the operator’s earned for all hotel-only bookings on Gold Romans and Byzantines on selected hotels. For example, agents who & Silver commission levels, with Peter Sommer Travels’ 14- make a single booking for two at Four a minimum of seven nights and for day tour of Sicily. Seasons Hotel in Limassol, Cyprus for a two adults. Guides will lead tours minimum of seven nights will themselves Agents who make a booking of more around the temple- earn a free seven-night breakfast stay at than £5,999 will receive a free gift of their crowned cities of Selinunte the property. choice, on top of the other incentives, and Agrigento and the When four bookings are made for two including a choice of Rose Bubbles and vine-clad slopes of passengers for a minimum of seven nights Champagne Chocolate Truffles, Bordeaux Mount Etna. at the five-star Grace Mykonos in Greece, Wine and Chocolate, Swiss Chocolate, There will also be agents will be rewarded with a free five- High Tea Hamper and an Afternoon Tea opportunities to explore night stay. and Rose Hamper. piazzas and meandering Agents can also earn a £10 voucher per Log in to the agents page at cyplon.co.uk streets, while adult booked on Gold & Silver package for further information. accommodation is based in rural estates and hotels, complemented by meals in Spring time savings in Sicily with Sicilian Places specially chosen SICILIAN PLACES is offering extra savings of up to £100 per person on selected April restaurants, wineries and departures, valid for seven-night stays at the five-star Belmond Villa Sant’Andrea Hotel. local trattoria. Close to the historic town of Taormina on the east coast of the island, the hotel is Departing on May 14, part of the operator's Luxury Collection and benefits from coastal views, its own private ‘Exploring Sicily’ costs sandy beach, restaurant and wellness centre. from £4,530 per person The operator also features sister hotel, Belmond Grand Hotel Timeo, within its based on two sharing, Luxury Collection, a second five-star property close to Taormina. Guests staying at including breakfast, most either of the Belmond hotels are permitted to use facilities across both, with a free lunches and dinners, shuttle also available. excursions, entrance fees The operator is highlighting seven nights at the Belmond Villa Sant'Andrea from and transfers. Flights £1,380 per person saving £160 per person, with flights from Manchester, transfers and are excluded. breakfast accommodation included. Further discounts are also available on upgraded Call 01600-888220 or visit room types. petersommer.com for Call 01489-866994 or visit sicilianplaces.co.uk for more information. more details.

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Travelsphere explores Sicily and follows in the footsteps of Montalbano THE CHANCE to marvel at the Monreale cathedral, visit the Temple of Zeus in Agrigento and enjoy the views of Mount Etna are some of the highlights of ‘Classic Sicily’ and ‘Secret Sicily’, two of Travelsphere’s most popular tours to the island. Colin Wilson, sales director for the company, said: “Classic Sicily has quickly become one of our top selling tours of the year so far. The included highlights of this holiday are breathtaking - from the cliff top town of Taormina to the pretty fishing port of Cefalù. In addition to the sights, we stay in two wonderful four-star hotels so our guests can take time to relax and reflect on all that they have seen each day.” Clients have the option to visit Mount Etna by cable car or, for those who want to go the extra step, there is a journey higher up the imposing volcano in a 4x4 vehicle. At the halfway point of the tour, the Roman Villa del Casale awaits with its complex collection of Roman mosaics, as does the UNESCO-listed Palermo, Sicily’s vibrant capital with a visit to the Monreale Cathedral. Prices start from £899 per person for the eight-day tour. Secret Sicily also offers an eight-day itinerary with prices from £1,119 and the tour takes in a number of the filming locations made famous by the Montalbano detective series, the television adaption of the Andrea Camilleri novels. Highlights include the former fishing village of Marzamemi and Puntasecca, the fictional ‘Marinella’ in the TV series, where Montalbano’s beach house stands. There is also a visit to the UNESCO-listed town of Scicli. Visit travelsphere.co.uk or call 01858-588406 for more details. Mallorca’s Castell Son Claret celebrates spring with special packages THE 38-ROOM Castell Son Claret in Each stay is complemented with an Mallorca is offering a range of almond-themed farewell gift and the special packages to mark spring, package costs from 1,770 euros per valid for stays until the end of March. suite for three nights. An Almond Blossom package Guests looking for an early season offers a three-night stay in a suite getaway can also take advantage of with breakfast and three spa the resort’s three-for-two offer. treatments per person using almond Guests booking three consecutive harvested from the garden as the nights in an estate double room this Onsite facilities at the historic 19th main ingredients for a full body month or next will pay 197 euros century former castle include private exfoliation, massage and enriching (usually 295) per room, per night terraces and gardens and selected body wrap. including daily breakfast. rooms with private pools.

Mountains v Beaches: Corsican Places introduces new touring holiday CORSICAN PLACES has introduced a new self-drive touring holiday, which provides customers with the opportunity to experience the island's mountainous scenery, against some of its best beaches. During the 14-night holiday customers will be able to explore the natural beauty of central Corsica in Corte - the island's former capital and university town, along with the rugged coast in Piana, the local markets and atmosphere in L'Ile Rousse, plus the fishing village of Pinarello. The tour is the latest addition to the operator's growing collection of self-drive touring holidays, with others including a Corsica and Sardinia twin-centre option and an AFFORDABLE CAR Hire has a variety of special deals on car hire exploration of some of Corsica's most authentic sights. that agents can upsell to their clients when booked by March 31. As an example of prices, 14 nights lead in at £2,699 per As a lead in price, a week’s car hire for a Ka or similar type vehicle in the Balearics can be booked for £10 with OK Rent A Car when person including British Airways’ charter flights, car hire, made through Affordable. In Cyprus - and with a lead in price of and breakfast accommodation at the four-star Hôtel £121 for seven days - car hire with Manos Car Cyprus through the Dominique Colonna, Hôtel Capo Rosso, Hôtel Libérata and company also offers an additional driver for free; first two basic Hôtel le Pinarello. baby, child and booster seats; free upgrades on selected models; More information can be found at corsica.co.uk/blog/ or by in-city delivery and collection; fast track and VIP service. Visit Affordablecarhire.com or call 03459-000420 for details. calling 01489-866931.

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mediterraneanislands Sunsail introduces Mallorca flotilla FOR THOSE looking to discover the Balearics, Sunsail has confirmed that its new Mallorca flotilla will be available from July 1. Ideal for sailors with some previous experience, sailing on a flotilla from Mallorca gives holidaymakers the freedom to discover coastal sailing, with the peace of mind of a pre- planned route. Highlights include a welcome sangria party, gothic cathedrals and cliffside calas, sandy anchorages and stern-to moorings, a final day paella party plus visits to some of the region’s most famous landmarks such as Dragon Caves and Cabrera National Park. Just off the coast of Mallorca the Cabrera Archipelago National Park is a group of protected See the flamingos at the MarBella Corfu islands that shelters underwater meadows and offers some of the Mediterranean’s best scuba diving, with visits from LOCATED AMIDST the olive groves and Agios Ionnis groupers, octopi, loggerhead turtles and even dolphins. Peristeron beach, the five-star MarBella Corfu provides a A flotilla includes cruising with up to 12 other boats and a range of marine and terrestrial wildlife opportunities. lead boat with a mechanic, skipper and hostess on board for In September guests will have the chance to watch the support and guidance. Non-sailors can also hire a skipper to advent of flamingos at the wetlands of Alikes Lefkimmis or get them where they need to be. Chalikouna Beach located within easy reach of the Prices for the Mallorca flotilla start from £2,683 for one property. Combine this with a natural Apivita spa, heated week on a three-cabin Sunsail 36i, classic monohull which pools and a selection of gourmet options and the hotel sleeps up to eight people, including flotilla fee. Flights and lends itself to a Mediterranean family retreat. transfers can be booked individually. Family accommodation includes new bedroom suites This flotilla runs from July 1 until September 23 with the with private pools, while a superior double room with a sea liveliest sailing generally around spring and autumn, and the view costs from £65 per person, per night on half-board. breeze calming slightly in the summer months. Visit marbella.gr for details. For details visit sunsail.co.uk or call 0844-417 2110. 13/02/2017 14:58:20

free half board or reduced Deluxe A

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Olympic Holidays adds new packages to Sicily, Corsica & Sardinia SICILY, CORSICA and Sardinia are all new destinations added to Olympic Holidays’ programme for this year. In Sicily the five-star star San Domenico Palace Hotel is built on the site of a 15th Century monastery with views of Mount Etna and Taormina Bay, complete with a spa and a Michelin star restaurant. The operator features seven nights from £1,599 per person based on two travelling, which includes breakfast accommodation in a twin or double room and flights on May 6 from Gatwick. The operator is also offering seven nights at the Diamond Hotel & Resort Naxos, Giardini Naxos in Sicily from £899 based on two travelling. Meanwhile, the Marinca Hotel on the island of Corsica is also available to book. Located on the Olmetro seafront on the west coast of Corsica, the five-star property offers private beaches, a spa and three restaurants. A seven- night stay costs from £1,499 based on two travelling on a room-only basis in a double room including flights from Gatwick. Departures are available from May 7. For sightseeing in Sardinia the operator is offering ‘MEDITERRANEAN ESCAPE’ is a ten-day trip offered through seven nights at the Hotel Carlos V, Alghero from £969 Contiki that begins in Rome and travels down the Amalfi Coast and based on two travelling. It includes seven nights’ across to Pompeii, followed by a trip to Greece for an adventure breakfast accommodation in a twin or double room and through the mainland. Travellers will have the opportunity to add- Gatwick flights. on Greek island-hopping itineraries and prices start from £1,071 per person including breakfast accommodation, transport and the For bookings call 020-8492 6868 or visit services of a trip manager. olympicholidays.com

PRESTIGE

H O L I D A Y S . C O . U K CONSTANTINOU BROS ASIMINA SUITES, CYPRUS

Prestige Holidays offer the best prices to this fabulous ‘adults only’ hotel. Book before 30 April to get the best prices and offers - free half board or reduced Deluxe All-Inclusive supplement & free room upgrade. From only £1029 per person for a week in April.

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commercialfeature

With a private sandy beach, crystal clear waters and breath taking panoramic views, Daios Cove Luxury Resort and Villas offers designer rooms, suites and villas at their finest. Indulge in the new Residents Club, a brand new concept offering a unique range of inclusive benefits created exclusively for Villa guests. With its coastal views and beach setting, Daios Cove offers an awe-inspiring escape in Agios Nikolaos of Crete

For more information on how to book email:

[email protected]

www.daioscovecrete.com

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Prestige Holidays highlights new additions across the Mediterranean PRESTIGE HOLIDAYS reports that while sales have decreased compared to the same period last year, January bookings remain ‘strong’ with many featured destinations showing single digit increases. With early bookings providing the best deals, the operator has seen a trend in clients booking just prior to an offer expiring. Mindful that availability will be tight this summer, the company has added more properties and additional beds in anticipation of this. In Sicily, more than half of the operator’s sales are in resorts and hotels away from the traditional Taormina tourist area. The operator’s brochure extends to 76 pages including Puglia and the Aeolian Islands to offer a comprehensive programme. In Mallorca for this year, the operator’s standalone brochure features five new resorts including Portals Nous on the south west coast and Cala d’Or on the south east coast. In the north, the sleepy resort of Cala Sant Vicenç is offered along with the laid-back village of Canyamel on the east coast. Further south along the east coast is Porto Petro – a small picturesque port with the Mondrago Nature reserve as a backdrop. Prices start from £493 staying at Hotel Romantic in April with Monarch scheduled flights from Gatwick and transfers. The price includes a saving of £50 per couple if booked by February 28. A number of escorted tours to the Mediterranean islands also feature in the 2017 programme. These include, ‘The Cultures of Crete’, ‘Mythical Messina’ and the ‘Highlights of Malta and Gozo’. Prices start from £1,049 per person for a four-night ‘Highlights of Malta and Gozo’ tour including flights, accommodation, tours, transport and the services of a tour manager. David Skillicorn, general manager for the operator, said: “The Mediterranean islands are perceived ‘safe’ and familiar European destinations. However, rather than focus on the key tourist resorts we’ve deliberately chosen areas that shy away from the crowds to offer clients a more authentic experience, so they can really holiday like a local. “To add to their appeal, there are plenty of activities and events taking place on many of the islands to generate interest. Paphos, the Capital of Culture for 2017, is very much on the travel news agenda, so too is Malta, which is set to take the mantle in 2018. Plus, television programmes, like the BBC's adaption of the John Le Carre's ‘The Night Manager’ and Rick Stein's Long Weekend programme, which covered Palmero, certainly raise the profile of island destinations.” Visit prestigeholidays.co.uk or call 01425-480400 for more information.

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S07 TB 1702 2017 Bermuda_Layout 1 15/02/2017 13:18 Page 28

PRESTIGE

H O L I D A Y S . C O . U K

BERMUDA-The 35th America's Cup Final The America’s Cup is the oldest trophy in international sport and is yachting’s biggest prize. In 2017 the eyes of the world will turn to Bermuda where the best sailors on the fastest boats will do battle. It will be a very exciting time for Bermuda and we wish Sir Ben Ainslie all the luck in world. If you want to be a part of it - we have packages available – so just give us a call and we can put something together for you. Prices from £2829 on 5th June for 7 nights at Grotto Bay Resort to watch the Qualifiers – with on-water spectator boat tickets on 8th, 10th & 11th June. Plus many offers the rest of the year - including 2 free nights at some hotels. 01425 480400 2509

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bermuda

Free & affordable activities to recommend - Embrace the day with an early morning stroll to see the sunrise in the east at Gates Bay. Visitors can Bermuda beckons as it hosts the 35th America’s Cup stand in the footsteps of early British settlers who BERMUDA IS set for an exciting year; as the ticketing site or with official travel arrived onshore in 1609 home of the 35th America’s Cup, presented providers, Travel Places. and take in a piece of by Louis Vuitton, the Atlantic archipelago of Helm Events is also offering an island history. 181 islands will host one of the world’s alternative way to experience the - Suggest a stroll to the most prestigious sailing competitions and excitement of the racecourse with week- town of St. George where will introduce a number of new experiences long packages where guests can stay there's history around for visitors to enjoy the islands’ warm and and watch the racing action unfold on every cobblestoned corner. welcoming lifestyle. a catamaran. - Climb the 185 steps to The sailing regatta, which will take place Those visiting the island in the lead up to the top of The Gibbs' Hill between May 26 and June 27, will see some the event will also be able to witness the six Lighthouse, the oldest cast of the world’s best sailors compete, and America’s Cup teams, including British iron lighthouse in the there will be various ways to watch the team Land Rover BAR led by Sir Ben world for panoramic views action on land and on water with Ainslie, training on their foiling catamarans of the island. accommodation packages also available. on the Great Sound – the natural - Keep an eye out for the Spectator ticket options include the Amphitheatre where the race will be held. ‘Humpback Parade’ as America’s Cup Village in Royal Naval Due to high demand at the end of the these majestic whales Dockyard with standing or grandstand America’s Cup in June, British Airways have often put on an acrobatic seating; official spectator boats; and views announced an additional roundtrip service display as they migrate from the Longtail Lounge or Goslings Dark on June 28. north, which can be seen ‘n’ Stormy Island Bar. These can be For more information visit from various vantage purchased via the official America's Cup gotobermuda.co.uk points on the island. - After a day of exploring, Blue Sky helps ‘pop the question’ with new flights travellers can watch the BLUE SKY Flights has introduced a unique way to pop the question for those seeking a more sun sink into the waters at unconventional proposal. Daniel’s Head Park which Flying over Bermuda in a Cessna 172 aircraft, pre-made letters spelling ‘Will you marry me?’ overlooks the waters of will be displayed on a beach of the client’s choice with a special Champagne toast on landing. Somerset Long Bay. Grab a Photos and video from the wingtip and from the on-board dash cam will capture the reaction picnic table near the and be provided digitally. water and marvel as the For more information visit blueskyflights.bm/proposal moon rises.

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bermuda

DURING MARCH and April each year an estimated 15,000 Humpback whales migrate to the north Atlantic feeding grounds with their young, captivating the residents of Bermuda as they swim through the waters around the island. Known locally as the ‘Humpback Parade’, this natural procession signifies the start of spring and is the best time to see the whales on their journey. It’s possible to watch them from various vantage points on shore or, to get a little closer to the action, visitors can take a whale-watching tour with the chance of seeing these 40-ton creatures putting on an acrobatic display. Island Tour Centre offers excursions from £69 per adult. Visit islandtourcentre.com/whale-watching

Fred. Olsen’s Boudicca heads to Bermuda on 26-night itinerary this June FRED. OLSEN Cruises has put together a 26-night ‘Bermuda, Azores & the America's Cup’ cruise which will enable guests to experience all the action of the 35th America's Cup, taking place in June in Hamilton where the line’s Boudicca will spend three nights. The nautical event will test the skills of the world’s best sailors – including Britain’s Olympic hero, Sir Ben Ainslie, as they race their multi-million dollar catamarans at speeds of up to 50mph. Furthermore, with a three-night extended stay in Hamilton, guests will also have time to experience what Bermuda has to offer. Clients are advised to also make time to check out the historic 18th century Royal Naval Dockyard, which today is home to shops, restaurants, galleries and other attractions, plus wander along Front Street, which is where they can find some of Hamilton's finest restaurants and bars. Either side of its call to Bermuda, Boudicca will also visit a collection of Portuguese islands and cities. Exiting Liverpool on June 9, the ship will stop in Leixoes for tours to Oporto; Madeira; Ponta Delgada, from where travellers can visit the Sete Cidades crater lakes; and the city of Horta on Faial Island. On the return journey guests will divert to the Azores once again, visiting Lajes das Flores and Praia da Vitoria. Prices start from £3,199 per person. For further information see fredolsencruises.com

Early booking offer sees surge in Prestige Holidays’ Bermuda business PRESTIGE HOLIDAYS has reported We’re also excited by the prospect of from £1,722 per person, including two strong sales to Bermuda resulting new hotel openings, as well as free nights, saving £572 per couple. from the success of its ‘Pink Sale’ refurbishments of existing properties This includes midweek flights with BA early booking promotion. over the next year and beyond. from Gatwick, room-only The incentive, coupled with the fact “With its strong colonial past, accommodation and private transfers. that the destination is hosting the pristine pastel coloured houses and During the America’s Cup the same internationally renowned Louis Vuitton pink sand beaches, Bermuda is package costs £2,829 departing 35th America’s Cup final this year, popular with clients seeking a Gatwick on June 5 for seven nights has led to increased interest in sophisticated and safe island escape. room-only at Grotto Bay. It includes the destination. Plus, with a seven-hour direct flight private transfers and three on-water Nicky Shafe, marketing manager for with BA it makes a great mid-haul spectator tickets per person included the operator, said: “There’s a certain short break destination.” on June 8, 10 and 11 to watch the buzz about Bermuda this year. We've The operator is currently offering Challenger races. noticed a rise in enquiries relating to savings of up to £572 per couple on Call 01425-480400 or visit the America's Cup event. Many clients selected stays at Grotto Bay Resort. A prestigeholidays.co.uk for more are keen to visit in late spring when week’s stay departing on April 24 costs information. the weather is great, plus they'll have the opportunity to see the sailors competing. “In addition, the tourist board has introduced a whole range of new product - from sailing programmes and restaurant weeks to yoga retreats, which add to the island's appeal.

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bermuda Yoga breaks for all the family from On & Off the Mat Travel talks INTRODUCING A new and by John Guinn, holiday researcher unique attraction for the tranquil traveller to Bermuda, Bermudian Entrepreneur, Kallie Marcus, has launched a It’s surprising what you yoga retreat named On & might just find… Off the Mat. The all-inclusive yoga Our regular guest columnist, John Guinn, runs Holiday Hut and regularly packages run through the contributes to UK Health Radio. company welcome visitors for three days and four nights and feature beach runs, paddle board yoga, meditation and spa treatments. There are three experiences to choose from: ‘Run & Relax’, a long weekend in Bermuda with each day starting with a healthy runner’s breakfast followed by a combination of trail and beach running, plus yoga, massage and spa treatments; ‘Expand & Explore’, which is geared towards the whole family, where parents get some ‘me time’ while the kids are off exploring or taking part in activities; and ‘O’Hana - bring your family’, which is designed for yogis of all levels who HEN I was a kid looking for a lost cricket ball I always discovered something. Such are looking to expand, as the ball had rolled into some doggy-do (do you remember when it always went explore, detox, nourish and Wwhite when it dried?), or sometimes I’d find a ‘specialist’ magazine. find peace through These run-of-the-mill discoveries are nothing when compared to what Carl Gibbons conscious movement and Edgar Hollis found in Bermuda’s Hamilton Parish in 1907. and meditation. Their cricket ball disappeared down a hole. Balls weren’t cheap back then so it had to Experiences cost from be recovered. When one of the boys crawled into the hole, it became apparent that this £636 and can be booked was not your ordinary cavity; what the boys had discovered was the entrance to a online at Go Kinetix. spectacular cave. Accommodation and flights The islands that make up Bermuda only cover around 20 square miles and had been need to be purchased populated for 300 years at the time, so I’m surprised that it took so long for the caves to separately. be discovered. Then again, the islanders did seem to lose interest in things; why else would there be two ‘Long Islands’ among the group of islands that make up Bermuda? The landowners, who had not noticed the hole in the 15 years they had owned the property, were informed and they immediately investigated. There wasn’t much in the way of health and safety back then. Bernard Wilkinson, who was just 14 years old, was tied to a rope and lowered into the cave. His equipment for the 140ft. drop? A bicycle lamp. The Crystal & Fantasy Caves are now one of Bermuda's top visitor attractions. Visitors, who don’t need to bring their own lights or be lowered down on a rope, are able to see deep, clear underground pools of azure blue water and cave ceilings adorned with chandelier clusters and delicate crystallised soda straws. The cave owners claim that visitors will experience the same sense of awe as the teenager dangling from a rope did more than a hundred years ago…which is infinitely better than the ‘aww’ I experienced when looking for my lost cricket ball. For more information on the caves visit http://caves.bm

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themeparks&attractions

What will you do when you get there? Annabel Cove, head of trade sales for DoSomethingDifferent, shows agents how they can set themselves apart from the competition by asking this simple question. IT’S YOUR wonderful experiences out at popular attractions that sell why queue for tickets as well as whilst on holiday that you tell your out fast – in effect you enable them the rides? family about, share with friends on to do what they want, when social media and work colleagues over they want. Use your own experiences lunch. It’s these special moments that One of our secrets to selling At DSD we offer trade concessions for as travel professionals you can provide attractions is to build them into the you and your family travelling, as well for your customers to ensure that they conversation from the start: as experience-led fams with no site don’t miss out. “Holidaying to NYC? How exciting! inspections and time to do your hair. The challenge of course is that Well, you won’t want to miss the This ensures that you can become many attractions and experiences are perfect selfie from the Top of inspired attraction and experience seen as a discretionary purchase. A the Rock… ” ambassadors. Our team knows our couple could travel to Madrid for products, so use their knowledge and instance and may like the idea of A walk in the park draw on your own experiences to doing a city tour or catching a show, At DSD we love theme parks. From make personal suggestions and but it’s easy for them to think ‘we’ll Despicable Me to Spiderman, Mickey position yourself as an expert. This see how we feel when we get there’ or Mouse and Harry Potter, theme parks will lead to happy customers and ‘it depends what the weather is like’ offer memorable holiday experiences repeat business every time. and ‘it depends how much money we for all ages. Adding attractions and experiences have’ and so on. Pre-booking clients’ park passes is to your customers’ holiday is not about also a walk in the park in comparison hard selling but providing the best The big three: Save time, save money to, say adding a Pigeon Flying Session possible holiday experience. They trust & don’t miss out in Delhi! The level of intent in theme your knowledge of their chosen It’s important therefore to park destinations is much higher as destination and you are uniquely communicate three key messages customers know they’ll have to book placed to make suggestions to when selling attractions that will their tickets sooner or later and there enhance their holiday time. This is improve your conversion and your are so many compelling reasons to also a fantastic opportunity to customer’s holiday. buy before they travel. differentiate yourself from your You save their time with ‘skip the Theme park passes are cheaper to competitors. Anyone can sell flights or line’ passes to some of the world’s pre-purchase with UK exclusive rates a hotel, but including one of the Seven most visited attractions like Sagrada - and it saves your clients stress and Wonders of the World such as the Familia, The Vatican and Empire time at the gates with turnstile ready Grand Canyon in Vegas can make it State Building; you save their flash tickets, dispatched to clients five truly unforgettable. money by ensuring they won’t get weeks before departure. At the same time, you’re ripped off in resort by giving them Real tickets mean your customers increasing your revenue and booking access to discounted rates; and you won’t need to queue at guest services margin, and building a long-lasting can guarantee that they won’t miss to exchange vouchers for tickets – customer relationship.

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themeparks&attractions

THE NEW Avatar-inspired land called Pandora -The World of AVATAR is to open at Walt Disney World Resort this year. The expansion, set to be the largest in Animal Kingdom’s history, will feature floating mountains, bioluminescent rainforests and a Banshee flying attraction, as well as new after-dark entertainment. Disney Parks has also announced plans for two themed land expansions, bringing the far, far away galaxy of Star Ferrari Land to open Wars and the colourful world of Toy Story closer to guests at Disney’s Hollywood Studios. at PortAventura World this April SeaWorld unveils line-up of new shows & attractions for 2017 SEAWORLD ENTERTAINMENT has In the signature attraction for the realm, TICKETS ARE now on sale announced its line-up of new attractions, called Submarine Quest, guests will embark for PortAventura World shows and events for 2017 which includes on a global expedition of scientific Parks & Resort’s newest new rides at three of its theme parks; a virtual exploration, travelling on submarines on a theme park, Ferrari Land. reality experience in Orlando; a new orca mission to collect data and learn how to help Opening on April 7, it will presentation in California; and new shows and protect undersea animals. The park will also be the third theme park for events at other park locations. introduce new educational orca encounters, the resort and coincides with The company will debut its first digitally rather than theatrical shows, as part of its the opening date of the enhanced ride experience when the Kraken is ongoing commitment to education, marine theme park’s 2017 season. transformed into a virtual reality roller coaster science research and the rescue of marine The new Land will offer experience. The only VR coaster experience in animals. These live documentaries will focus 11 attractions including the Florida, guests will embark on a deep sea on orca enrichment, exercise and overall Ferrari Experience, where mission alongside sea creatures inspired by health. This change will start in its California families can immerse extinct and legendary animals of the past. park next year, followed by Orlando and then themselves into the worlds SeaWorld Orlando’s Dolphin Nursery will San Antonio by 2019. of GT and F1, plus the become more interactive this year, giving Electric Ocean will debut this summer at Vertical Accelerator - the guests the opportunity to see mother and the Orlando and California parks as a new highest and fastest baby dolphins up close. Large-scale acrylic end-of-day spectacle event. As the sun goes rollercoaster in Europe. Next windows will be created offering better guest down, the lights and energy go up as the to this will be Ferrari Land viewing, including multiple levels to provide ocean comes to life with bioluminescent Gallery, an interactive children with a face-to-face perspective with lighting, music and pathway entertainment. A journey through the history baby dolphins, alongside multi-purpose digital live version of The Wildlife Docs, featuring of the Ferrari legend; a interactive displays that share information on live animals, video production, live racetrack; a free fall tower dolphin behaviour, biology and conservation. ambassador presenters and performers in and a bounce-back tower; Meanwhile, in SeaWorld California, a new Busch Gardens Tampa Bay’s Stanleyville F1 simulators for adults and three-acre realm combining multiple Theatre will begin in May. children; a pit stop; a aquariums, rides and digital technologies For further information visit speedway that will allow called Ocean Explorer will open this summer. seaworldparksagents.com children to experience a miniature F1; and a play area for the youngest Efteling marks anniversary with new ride & accommodation members of the family. EFTELING IS getting set to celebrate 2017 with the launch of its largest ride and new Access to Ferrari Land themed accommodation - all opening in tandem with the park’s 65th anniversary on May 31. will be combined with This July, the Dutch theme park will launch a new indoor dark ride, Symbolica: Palace of PortAventura Park and ‘one- Fantasy. The largest of the park’s rides to date, the family-friendly attraction will take day, two-parks’ tickets will guests on an adventure through the magical, hidden rooms of a royal palace, offering be on sale for £52 per adult visitors a unique experience where fantasy comes to life. with access to both parks on In addition to the fairytale themed rooms in the Efteling Hotel and the lakeside Holiday the same day. Village Efteling Bosrijk, the park is also set to open new accommodation at the end of May. Additional tickets and The three-star Holiday Village Efteling Loonsche Land is within walking distance of the park combined ticket types for the and features 75 rooms and 65 holiday houses. Guests will find rooms among the trees three parks in the resort connected by bridges, as well as dune and heathland houses surrounded by forests, have also been designed and heather fields, sheep pastures and playgrounds for children. can be accessed at The park reports a successful 2016 particularly for the UK market, with online ticket portaventuraworld.com sales increasing by 61%, group bookings increasing by 17% and the overall number of park visitors up 20%.

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themeparks&attractions Universal Orlando Resort’s Volcano Bay makes a summertime splash

VOLCANO BAY will by making a splash at dark passageways and launching in Tot Tiki Reef, shooting water cannons Universal’s Orlando Resort this summer, through sparkling waterfalls. at guests snaking down Kopiko Wai spanning 30 fully immersive acres and The water theme park will also debut Winding River and illuminating images featuring a variety of experiences that a new piece of wearable technology in the volcano’s hidden caves. range from daring to serene. designed to redefine the queue Bookings can now be made for the Attractions include a multi-directional experience, with less time spent Universal Orlando Three-Park wave pool with sandy beaches, a winding waiting in lines. Explorer Ticket, which includes river, twisting multi-rider raft rides and As part of their admission, guests will access to Universal’s Volcano Bay, for speeding body slides that drop from the receive a ‘TapuTapu’ wearable on arrival travel from June 1. top of the volcano into the waters below. that allows them to virtually wait in line The Krakatau Aqua Coaster is billed while they play in other areas of the park. to be a star attraction and travels The wearable will then alert guests through the park’s huge icon, the 200ft when it’s time for them to ride so they Krakatau volcano. Guests will board can head to the attraction. Guests can specially-designed canoes and propel also discover various tap-to-play downwards – and upwards – through experiences throughout the park which the volcano’s interior peaks and valleys, will trigger special effects like controlling twisting, turning and plummeting along streams of water spurting from whales

Fun Spot America adds new rollercoaster at Kissimmee location for summer AS PART of a deal between Fun Spot America Theme Parks and The Gravity Group, a new custom designed wooden rollercoaster will be built for Fun Spot America's Kissimmee, Florida location. John Arie Jr, CEO of the theme park, said: “This is huge news, not just for us but the city of Kissimmee, as this will be the only wooden roller coaster in the southeast United States that will feature a 360-degree barrel roll. This roller coaster will be completely unique and we have worked tirelessly with the Gravity Group to design a ride that will be a ‘must-ride’ coaster for any thrill seeker and coaster enthusiast. It’s definitely bucket list worthy.” Tickets are available through attractionworld.com and dosomethingdifferent.com

01.04.2017 – 05.11.2017 SEASON OPENING

at the ‘Best Theme Park Worldwide’

Over 100 attractions and shows NEW 2017 Opening in June • 13 rollercoasters and 5 water attractions • • Dreamlike overnight stays

                                                www.europapark.com                

1 2 11:08 S08 TB 1702 2017 Theme Parks_Layout 1 15/02/2017 13:12 Page 35

NON-STOP ACT N IO OW OP N EN

TOO AND THE CHANCE TO CHILL

A Discovery Cove Ultimate Package is like 2 holidays in 1. Scream for pulse-racing coasters, exhilarating water rides and new thrills like Mako at SeaWorld and Cobra’s Curse at Busch Gardens. There’s also the chance to make new friends with amazing animal encounters, and then relax on white sand beaches, lazy rivers and more. It’s Florida like you’ve never experienced before. Experience all four parks with the Discovery Cove Ultimate Package. Includes an all-inclusive O day at Discovery Cove (dolphin swim or non-dolphin swim), 14 days unlimited admission to SeaWorld, Busch Gardens and Aquatica. Free unlimited parking too! 1 For more information contact your preferred ticket D provider or visit www.seaworldagents.co.uk

7HJRHNLPUJS\KLZVULHSSPUJS\ZP]LKH`H[+PZJV]LY`*V]LHUK\USPTP[LKHKTPZZPVU[V:LH>VYSK(X\H[PJHHUK)\ZJO.HYKLUZMVYJVUZLJ\[P]LKH`ZMYVTÄYZ[\ZL.\LZ[ZT\Z[ILH[SLHZ[`LHYZVMHNL[VZ^PT^P[O[OLKVSWOPUZ.\LZ[ZHNLK T\Z[ILHJJVTWHUPLKI`HWH`PUNHK\S[^OVPZHSZVWHY[PJPWH[PUNPU[OLKVSWOPUZ^PTL_WLYPLUJL*OPSKYLUHNLKT\Z[W\YJOHZL[OLUVUKVSWOPUZ^PTWHJRHNL-YLLI\Z[YHUZWVY[H[PVUPZH]HPSHISL[V)\ZJO.HYKLUZVU[OL)\ZJO.HYKLUZ:O\[[SL ,_WYLZZVYSK(X\H[PJHHUK)\ZJO.HYKLUZPZVUS`]HSPKMVY[OLK\YH[PVUVM[OL[PJRL[;OPZVɈLYJHUIL^P[OKYH^UVYJOHUNLKH[HU`[PTL:LH>VYSK7HYRZ ,U[LY[HPUTLU[0UJ(SS9PNO[Z9LZLY]LK

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themeparks&attractions

FOR CLIENTS looking to take in the sights and sounds of London, Attraction World has a series of offers lined up to coincide with the launch of new events and exhibitions across the capital’s tourist hotspots. This month at Madam Tussauds will see the launch of ‘The Voice’, a new interactive attraction featuring will.i.am, while Easter will see the launch of ‘King Kong’ Travel Bulletin is published by featuring the largest animatronix figure-head. Tickets are priced from £20 per adult and Alain Charles Publishing (Travel) Ltd children aged four-15 years. Also launching in April at the SEALIFE London Aquarium is the University House, 11-13 Lower Grosvenor Place, Jelly Fish Invasion, priced from £13 per adult and children aged three-15 years. Meanwhile, London, SW1W 0EX this Easter will see the launch of Jekyll & Hyde at the London Dungeons with tickets Tel: 020-7834 6661 available through the company from £15 for adults and children, inclusive of a free drink. Printed by: Buxton Press Subscriptions are £125 p.a. £195 overseas ISSN: 0956-2419 puzzlesolutions Crossword: Across: 1. DISNEYLAND, 5. PATTAYA, 7. YANGTZE, 9. ASA, 10. ORY, 12. ANTIGUA, 14. LINCOLN, 16. WESTWARD HO. @TravelBulletin Down: 1. DANNY BOYLE, 2. SPAIN, 3. LOT, 4. PARAMARIBO, 5. PETRA, 6. ACA, 8. ELTON, 11. YEN, 13. GRAND, 15. OST. Highlighted Word: LAPLAND

Where Am I?: Louvre Museum, Paris, France. TravelBulletin          We asked our staff the following question this week:   If you could invent a new app, what would you call it and what would it do?       Jeanette Ratcliffe Matthew Weinreb Publisher Sales Executive [email protected] [email protected] Appy Days Are Here Again...it would tell me hilarious jokes 24/7. i-Troll - a universal remote control app for the TV    Lauretta Wright Kathryn Frost  Editor Sales Executive [email protected] [email protected] JSU (for Just Shut Up) - it would temporarily block the Catherine Dillon signal of a person's mobile when they are being loud Sales Executive Adam Potter [email protected] Editorial Assistant [email protected] Oliver Barton  Paul Scudamore Events & Sales Administrator Contributing Editor [email protected] FDG - Find Draught Guinness. Double Dutch - an app that can track whose paid what at  dinners with your friends. Simon Eddolls Sales Director Nicky Valsamakis  [email protected] Design Team Leader  The Appy App - It would be guaranteed to bring a smile to all [email protected] who download it. Yum Yum Noodle - it would find the nearest Noodle joint to your current location Tim Podger Account Manager - Far East Miriam Brtkova [email protected] Designer No apping idea! [email protected] Catch Pokemon Go catchers...find them and kick to the curb Bill Coad Account Manager Lucia Mathurin [email protected] Design Apprentice Any phone disconnect: It would let you block signal of loud [email protected] conversations whenever you like. SpeakingMyLanguage- A voice activated translator

Matt Gill Nelly Mendes Senior Account Manager Production [email protected] [email protected] FindingMeQuitely - it finds me without letting anybody know

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Air France offers fl ights from 10 UK departure points enabling your customers to fl y from their local airport via Paris to hundreds of destinations worldwide. On board all Air France flights they’ll enjoy a complimentary meal service together with a choice of drinks, including Champagne and wines. Designed with your customers’ comfort in mind, the new Economy Class onboard selected Boeing 777 aircraft offers fully retractable armrests (on most seats), adjustable headrests and a high-definition touchscreen to access a wealth of entertainment.

Dubai New York Punta Cana from £289pp from £359pp from £489pp Valid for departures 11 Apr - 21 Jun & Valid for departures up to 30 Jun & Valid for departures 04 May - 15 Jun 2017 01 Sep - 19 Oct 2017 01 Sep - 15 Dec 2017 Havana Johannesburg from £499pp from £649pp Valid for departures up to 30 Jun & Valid for departures up to 15 Jul & 01 Sep - 15 Dec 2017 11 Aug - 15 Dec 2017

Terms & Conditions: Gold Medal’s 888 Holiday Jackpot incentive is for eight holidays – each to the value of £2,500. If chosen holiday is over £2,500, the agent must pay the difference in cost. Destination and hotels chosen by the eight winning agents must be featured in the Gold Medal worldwide portfolio. Holiday departure dates may be subject to blackout periods. Winner will be drawn at random on a weekly basis from all package bookings made with Gold Medal between 02 January and 26 February 2017. Weeks run from Monday to Sunday. Every booking counts as a separate draw entry. Prizes are non-transferable, there is no cash alternative and Gold Medal’s decision is fi nal. *Double Farebank Rewards on all components booked with Gold Medal between 28 December 2016 and 28 February 2017 except business and fi rst class fl ights. **£99pp deposit applies to web and phone packages including: (a) fl ights; and (b) accommodation and/or car hire, where the carrier does not require full payment at time of booking - please check with your sales agent at the time of booking. In the event that your booking is made within 10 weeks of departure, payment must be made in full at the time of booking. The balance on your booking will be payable in full no later than 10 weeks prior to departure. £99pp deposit excludes AFP and ATOL charges which are also payable at time of booking. Full details of the applicable payment will be given to you at the time of booking. Our full terms and conditions (including cancellation terms) apply to all bookings - please check the Gold Medal brochures for more details. ^Price Match Guarantee on like for like bookings – terms and conditions apply, see the Gold Medal website for details. Gold Medal reserves the right to change/withdraw these incentives at any time. Flight prices are from, per person. Based on Economy fl ights from London with Air France via Paris. Other departure points are available, fl ights operated by Air France and partners via Paris-Charles de Gaulle. Blackout dates may apply - subject to booking class availability, minimum stay requirements and advanced purchase requirements. Prices include all airport taxes and fuel surcharges, prices may fluctuate if surcharges, fees, taxes or currency change. Terms and conditions apply, offers can change without notice. Book by dates apply. Holidays operated by Gold Medal Travel PLC, ATOL protected 2916, ABTA V6805. Call: 0800 014 7777 Visit: goldmedal.co.uk

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