New York-Presbyterian NYP The University Hospital of Columbia and Cornell The newsletter for employees and friendsress of NewYork-Presbyterian • Volume 13, Issue 5 • May 2011 Lighting Up Blue for Autism

uildings across NewYork-Presbyterian Hospital’s centers were illuminated in blue Bfor the entire month of April in recognition of National Autism Awareness Month. The “Light It Up Blue” campaign is part of a worldwide effort spearheaded by Autism Speaks to raise awareness and encourage activism about autism. NYP/Westchester, NYP/Columbia, MSCHONY, NYP/Weill Cornell and NYP/Allen all participated. “Our message of autism awareness will reach millions of people around the world as we light the skies like a beacon of hope for all those affected by this public health crisis,” says Suzanne Wright, co-founder of Autism Speaks, a worldwide advocacy organization that supports autism research at NYP. Ms. Wright and her husband, Hospital Trustee Bob Wright, are major supporters of NYP. “New York is home to some of the most famous and recognizable buildings in the entire world,” Dr. Pardes says. “We are honored to have NewYork-Presbyterian lit up along with the Empire State Building and more than 1,000 other buildings worldwide to raise awareness for autism spectrum disorders and to demonstrate our support for patients and families.” (Continued on page 2)

NYP/Westchester

A Message from Dr. Pardes and Dr. Corwin

May begins with Nurse Appreciation Week! NYP’s nurses are central to fulfilling our com- A Good Time for a Good Cause mitment to We Put Patients First and multiple activities to honor them for their significant t NYP’s annual Gala, held contributions and compassionate care are taking place throughout the month. April 7, friends of the Hospital enjoyed dinner at the Waldorf- The 2011 Nursing Clinical Excellence Award A ceremonies have already begun. At these Astoria and the music of Hall & events, we are privileged to meet several Oates, pioneers of rock and soul. winners on each campus nominated by their More than $2.4 million was raised managers and peers. We also proudly salute the recently announced 2011 Nursing Spec- for the Hospital’s gastrointestinal trum Award winners, Georgia Persky, D.N.Sc, programs. R.N. from NYP/Columbia; Joyce Philip, M.S., The black-tie event was attended R.N., from NYP/Weill Cornell; and Elizabeth Polanco, P.N.P., R.N., from MSCHONY. They will by 1,100 people. Faculty co-chairs be recognized next month, along with other were John Chabot, M.D.; Ira regional hospital winners. Jacobson, M.D.; Fabrizio Michelassi, Not long ago, Josie Marcantonio, M.S.N., R.N., M.D.; Jeffrey Milsom, M.D.; and from MSCHONY, was named the 2010 Nursing Timothy Wang, M.D. Dinner co-chairs Spectrum National Nurse of the Year for Men- were Hospital Trustees Mitchell L. toring. MSCHONY’s Lori Armstrong, R.N. and Rock legends Hall & Oates performed their classics. Vice President, has just been named Precep- Jacobson and David H. Koch. tor of the Year by NYU’s College of Nursing, and we congratulate 15 NYP nurses who will graduate this month from NYU Wagner’s Mas- ters program for Nurse Leaders. The list of nursing achievements continues with Maria Bowers, R.N., from Payne Whit- ney Westchester. She recently received the national DAISY Award for Extraordinary Nurs- es, for being a true inspiration to both patients and staff. Last but certainly not least, Willie Manzano, M.A., R.N., our Chief Nursing Officer, will receive the Second Century Award from the Columbia University School of Nursing, for her contributions to the nursing profession. And, be sure to tune in on May 11 when NYP’s nurses are honored once again at Yankee Sta- dium as part of National Nurses Week. As we celebrate the great work of our nurses, we are also delighted to report that the next phase of NYP doctors and guests with Dr. Pardes. (From left) Dr. Ira Jacobson, Mitchell Jacobson and Kathy Jacob- the NYP Careers and Nursing website, careers. son, David Koch, Dr. Caren Heller, Dr. Fabrizio Michelassi, Dr. John Chabot, Dr. Pardes, Laurie Chabot (rear), nyp.org/nursing, is now live. The site includes NYP benefactors Herbert and Florence Irving Dr. Nancy Wexler, Gregg Wang and Dr. Tim Wang. five new videos that feature some of our exemplary nursing and nursing support pro- fessionals. Their testimonials provide nursing New York-Presbyterian candidates with a wonderful glimpse into our NYP Volume 13, Issue 5 • May 2011 The University Hospital of Columbia and Cornell Hospital’s patient-centered culture. ress Herbert Pardes, M.D. Anna Sobkowski CONTRIBUTORS Carol LeMay Kimberly Ann Solop Congratulations again to all our award win- President and Senior Manager, Publications Jaclyn Mucaria Director of Internal Senior Awards and ners and outstanding nursing staff! Given the Chief Executive Officer Marcella Kerr Senior Vice President, Communications Recognition Specialist difficult challenges of health care reform, it is Steven J. Corwin, M.D. Editor-in-Chief Ambulatory Care and Patient Kathy Thompson Kathy Suero Executive Vice President and Centered Services Editorial Consultant Specialist, Awards & especially wonderful to know that NYP has role Cynthia Guernsey Chief Operating Officer Art Director Jolie Singer Eliza O’Neill Recognition/Employee models like you who are skilled, passionate, Activities William A. Polf, Ph.D. Joshua Hammann Vice President and Chief of Contributing Writer and committed to providing exceptional care Senior Vice President for Feature Writer Staff to the Executive Vice Susan Drake Photography by External Relations President and Chief Carlos Rene Perez, and caring to our patients and their families. Andria Lam Communications Specialist Myrna Manners Operating Officer John Vecchiolla, Copy Editor Kathleen Stanley Charles Manley Vice President, Public Affairs Rick Evans Benefits Manager Jima Ware Vice President, Support Amelia Panico, Alicia Park Production Assistant Joy Rhodes Jason Green and Director of Public Affairs­ Services and Patient Centered Care Benefits Supervisor Richard Lobell

Public Affairs Office at NewYork- Public Affairs Office at NewYork- Presbyterian/Columbia: Presbyterian/Weill Cornell: 627 West 165th Street, 6-621 425 East 61st Street, 7th Floor Herbert Pardes, M.D. Steven J. Corwin, M.D. New York, New York 10032 New York, New York 10065 To obtain PDF versions of this and prior issues of NYPress, please visit President and Executive Vice President PH: (212) 305-5587 (ext. 55587) PH: (212) 821-0560 (ext. 10560) http://infonet.nyp.org/nypress [email protected] www.nyp.org Chief Executive Officer and Chief Operating Officer FAX: (212) 305-8023 (ext. 58023) FAX: (212) 821-0576 (ext. 10576) © NewYork-Presbyterian Hospital NYPress is published by the Office of Public Affairs. “Why did you decide to participate in The ABC filmmakers who are shooting a medical docu- the making of the NYP Physicians documentary? mentary at NYP finished two months of filming on April ” 15 and expect to complete the project in mid-June. In Emmy Award Spotlight Valeria Simone, M.D. NYP physicians played prominent Attending Surgeon, roles in WABC-TV NYP/Columbia Channel 7’s 2009 annual breast “To allow the public to special that has won see the humane and the station an Emmy noble side of medicine, Award in the category of health/science to understand the programs/specials. complexity of situations The program was we face, and to know titled “: New Protocols and Greater that as doctors we are Hope.” truly their advocates.” Participants in the award- Lauren Groce, R.N. winning show included NYP/ Charge nurse, NYP/Weill Cornell Emergency Department Elliot Servais Weill Cornell’s Attending Sur- geon Rache Simmons, M.D., Third-year resident “The filmmakers are showing what we do every day in and NYP/Columbia’s Attending the ER, how hard we work and how important our jobs “Filming with ABC has been an exciting opportunity to Surgeon Sheldon Feldman, M.D., and Assistant Attending are. It all makes me feel rewarded. Filming has been a showcase the hard work we put in for our patients every Physician Katherine Crew, M.D. great experience so far. The crew doesn’t impede our day. I see the production as a positive, even therapeutic, Dr. Simmons was inter- care and they have been very respectful of patients.” experience for patients, providing them a unique opportu- viewed about cryoablation, the nity to openly discuss their fears and concerns on camera use of extreme cold to remove regarding their illness and hospitalization.” tissue, in breast cancer patients. Donna McLaughlin, Dr. Feldman spoke about the Mother of lung transplant use of chemotherapy before surgery to shrink the patient’s patient Lindsay McLaughlin tumor and also about special “Lindsay wanted to have ABC nerve blocks for those undergo- ing bilateral mastectomies that film her operation [a double help them avoid postoperative lung transplant as a result pain. Dr. Crew discussed green of cystic fibrosis] to bring tea and other alternative rem- greater awareness to the importance of organ dona- edies to alleviate the symptoms tion and transplantation. To be honest, I was against of breast cancer treatment. The Emmy Award is con- participating at first, but it was important to Lindsay. sidered the television equiva- And the whole experience has been so much better lent of the Academy Awards for than I thought it would be. The two cameramen who film and the Grammy Awards have been with us have been just terrific. They have for music. n become part of the family.”

NYP No. 1 in New York NewYork-Presbyterian Hospital, already among the top 10 hos- most effective and compassionate care — from everyday illnesses pitals in the country, was ranked No. 1 in the New York metro to some of the most complex and life-threatening conditions.” area, according to the first edition of U.S. News & World Report’s NYP’s children’s hospitals, Morgan Stanley Children’s Best Hospitals metro-area rankings. Hospital and the Phyllis and David Komansky Center for NewYork-Presbyterian is the only hospital that is highly rated Children’s Health, held the top spot for New York’s best in all 16 clinical specialties. The new survey ranks 66 hospitals children’s hospitals. based on reputation, mortality rates and other patient-care-relat- “From our world-class clinicians and cutting-edge treat- ed factors. ment options to our culture of empathy and emphasis on safety, “NewYork-Presbyterian is pleased to be acknowledged as the NewYork-Presbyterian is committed to putting patients and their metro area’s top hospital,” says Dr. Pardes. “This honor reflects families first,” Dr. Pardes says. “This latest accolade tells the world our continued commitment to provide our patients with the how we practice medicine each and every day.” n

NYPress 4 MAY 2011 Preserving Medicine’s “Jewel in the Crown” alling academic medical centers the as just one example of the “jewel in the crown” of American Hospital’s commitment C medicine, Dr. Pardes addressed the to the highest standards National Press Club last month, stressing the of quality. Patient Safety vital role the centers play in the American Fridays entail more than health care system, especially during this 1,200 staff leaders gather- time of health reform. ing at 8 a.m. every week for Dr. Pardes delivered his speech before one-hour educational ses- an audience of reporters, policymakers and sions across NYP’s five cam- CEOs of other leading hospitals in a News- puses to discuss a specific maker Lecture Event at the National Press patient-focused topic. The Club in Washington, D.C., on March 31. The participants then round speech was widely covered by business jour- throughout the Hospital, nals around the country, websites and online meet with front-line staff, Dr. Pardes spoke about academic medical centers at the National Press Club in Washington, D.C., in March. television sites. and return to the meet- ings to formulate a plan “This is just one example of the many the combined goals of health care reform by Academic Medical Centers Vital to of action to improve the issue of concern. ways in which innovations coming out of aca- increasing access to health care, improving Health System These conversations bring together staff of all demic health centers are reducing the amount quality and reducing costs,” Dr. Pardes said. Dr. Pardes stressed that academic medical disciplines and continually reaffirm the Hos- of work one has to do when tending to a Dr. Pardes spoke of the tragic shoot- centers like NewYork-Presbyterian Hospital pital’s focus on patient safety. given health care condition,” Dr. Pardes said. ing of Congresswoman Gabrielle Giffords and its affiliated medical schools – which Cost reduction is likely the most chal- and how the trauma center at the Univer- combine patient care, research and educa- lenging aspect of health care reform. Here, Academic Medical Centers Save Lives sity of Arizona Medical Center was critical tion that promote medical innovation and too, academic medical centers are develop- Speaking of the long-range impact of in saving her life. On a personal note, he new lifesaving techniques – are well suited to ing new strategies to bring costs down while reform, he went on to say that with reform, said that his own son, who experienced address the need for increased access to care, keeping care at the highest level possible, 32 million more Americans will have health potentially lethal liver failure, was saved improved quality and reduced costs. These according to Dr. Pardes. insurance and need access to care by 2014. by a transplant performed at an academic are the main issues involved in health reform. Minimally invasive surgical interventions, At the same time, vast numbers of baby medical center. “With their broad expertise and clinical for example, are reducing the need for more boomers will face the increased health “Academic medical centers are there knowledge, academic medical centers can extensive and invasive open heart surgery, care needs of older age and make greater when people need them,” he said. “They develop and test quality and safety standards resulting in quicker recovery, fewer side demands of the health system. saved my son, they saved Congresswoman that reflect best practices,” Dr. Pardes said. effects, less chance of infection and shorter “In this challenging period, academic Giffords, and they have saved millions of Dr. Pardes cited Patient Safety Fridays hospital stays, he added. medical centers can help the nation meet others.” n

Getting to Know You Hung Lien, 333 East 38th Street

Q: What is your name, and Q: What path did you take to get to your current job? what is your job here at A: I sort of stumbled into this job. My sister-in-law NewYork-Presbyterian? who worked at NYU got a call from a recruiter for A: My name is Hung what was then New York Hospital, asking if she Lien, and I am a buyer knew of anyone who would be interested in being a in the Procurement purchasing clerk at the Hospital. She recommended and Strategic Sourc- me. I was eventually promoted to junior buyer and ing Department. I am then to buyer, the position that I now hold. Hung Lien responsible for prepar- ing purchase orders Q: What’s your favorite type of music? for the IT needs and A: I like listening to classical music by Mozart, Bach all requisitions to Weeks-Lerman [an office sup- and Beethoven. ply dealer], with the exception of furniture, for the Q: What kinds of vacations do you enjoy? entire Hospital network. A: I love traveling back to my native country, Viet- Q: How long have you been at NYP? nam, and visiting with relatives. A: I started at NYP in 1997, making it 13 years that Q: What’s on your personal to-do list? I have been here. A: I have no real plans yet, but I am toying with the idea of purchasing a new home. Q: What’s the best part of your job? A: I like interacting with the various departments, fulfilling their purchasing needs and solving problems. Hung Lien with colleague Randi O’Rourke, buyer

MAY 2011 5 NYPress

2011 state of the hospital SUMMARY

N FEBRUARY AND MARCH, DR. PARDES HELD HIS ANNUAL STATE OF THE HOSPITAL TALKS. TheI Talks took place at seven Hospital sites, at times convenient to staff on all shifts. At each session, Dr. Pardes gave an overview of the Hospital’s achievements in 2010 as well as a look ahead to 2011. At the end of the sessions, staff members were invited to ask questions of Dr. Pardes and members of the leadership team. The following is a brief summary of Dr. Pardes’ comments, together with some of the questions asked by employees, along with responses from Senior Leadership.

Praise for NYP Employees At each session, Dr. Pardes praised the “extraordinary pride and passion that staff feel at NYP,” saying that this translates into “people who want to help other people.” He highlighted the “I Am Essential” campaign introduced last fall to recognize the important contributions of our Support Services staff, adding that an integral part of our culture is the appreciation for the important role each and every staff member — clinical and non-clinical — plays at NYP.

2010: A “Wonderful Year” Dr. Pardes applauded NYP’s performance in 2010. “We continued our progress in many areas — it was a wonderful year.” We had nearly 118,000 hospitalizations, making us among the largest hospitals in the country and worldwide. “There are very few other places that provide this amount of care,” said Dr. Pardes. He added that despite the challenges in our marketplace, in 2010 we performed well financially by “managing our expenses very tightly and making nice progress in controlling length of stay.” Dr. Pardes singled out the Finance staff, including the Revenue Cycle and the Strategic Sourcing staff, who did a “spectacular job” this year. These necessary steps to control our finances helped us absorb many of the cuts in state and federal funding without seriously affecting our patient care and services.

STATE OF THE HOSPITAL SUMMARY NYPress state of the hospital SUMMARY

2011medical series to be filmed in 2011 that year’s score and among the highest scores and information technology is used to link Quality and Safety Dr. Pardes congratulated the staff for their will show life inside a top-ranked academic ever achieved by an academic medical center all the professionals providing care to an dedication to providing high quality care. medical center and the dramatic and on this Survey. individual, including physicians practicing in He praised staff efforts to minimize central inspirational stories that happen here. Our employee satisfaction goal for next the community. Our goal is to “improve the line infections, touting “the lowest rates year is to increase by 1% to 84%. “To do health of the public, coordinate care better, we’ve ever had for central line infections.” Innovation at NYP this,” Dr. Pardes stated, “we will continue and minimize the unnecessary emergency Dr. Pardes recognized the staff’s hard work Dr. Pardes reaffirmed the importance of our efforts to make NYP an even better place room visits and rehospitalizations.” to reduce patient falls and injuries. “These innovation, one of our NYP Values. He cited to work.” efforts have led to a 4% decrease in falls our groundbreaking program in minimally at NYP and a 22% decrease in falls that invasive surgery, describing the case of an result in injuries.” He also pointed to our elderly patient who needed an aortic valve innovative efforts to improve efficiency and replacement but was not a candidate for an quality, including Patient Safety Fridays and open surgical procedure. The staff performed our Housestaff Quality Councils. an experimental procedure, threading the “In 2011, we will continue to build valve through a blood vessel and saving this on our quality and safety efforts,” said Dr. patient’s life. This procedure is now being Pardes. “This will involve building on our used more widely and is improving the lives initiatives to improve efficiency, ensure better of many patients. communication, and encourage coordinated Dr. Pardes also described our pioneering teamwork.” work with the Siemens Artis zeego® medical imaging system. He explained, National and Local Recognition “The instrument rotates around the patient Dr. Pardes proudly reported on the many to provide accurate and high quality national awards and honors we received in 3-D images that enable the physicians to 2010. For the tenth year in a row, we were effectively target the areas that need to be recognized by U.S.News & World Report as treated.” NYP has more of these systems the No. 1 hospital in New York, and for the than any other hospital in the world. fifth year in a row, we were No. 6 on their Honor Roll. We were also on the Honor Roll We Put Patients First of children’s hospitals and among the eight Commending staff efforts to raise patient children’s hospitals ranked in all 10 clinical satisfaction, Dr. Pardes announced that our specialties to be recognized in the U.S.News overall Press Ganey Survey score of 84.4 in ranking. In addition, for the tenth year in the last quarter of 2010 was very close to a row, we had the largest number of best meeting our patient satisfaction target and doctors in the annual New York magazine list. our highest overall score to date. He added Our nurses were also recognized this that “the continued increase in our scores year, including Josephine Marcantonio, shows that we pay a tremendous amount of a clinical nurse specialist in pediatric attention to patient satisfaction.” He singled cardiology and neurology at MSCHONY, out the work of the NYP/Weill Cornell who was awarded the prestigious Nursing Pediatric Inpatient Units and Pediatric ED Spectrum National Nurse of the Year Award and the NYP/Columbia Departments of for Mentoring and appeared on the cover of Radiation and Oncology, Interventional the magazine’s November 2010 issue. Radiology team, and Cardiac Catheterization Many staff and departments also laboratory for having Press Ganey scores that received accolades. For example, CIO were exceptionally high. Serving Our Community magazine recognized NYP as one of the Our goal for 2011 is to increase Dr. Pardes spoke of the many ways we hundred best organizational users of patient satisfaction by 1.5 points to 86. serve our diverse service area communities, information technology in the country. “To accomplish this,” he added, “we will including providing care to a broad mix In addition, Dr. Pardes reviewed some of need to build on our best practices as well of insured and uninsured patients, free the exciting national media events that have as introduce new approaches to serve our health screenings, community health fairs, featured or will feature NYP in action. First, patients and their families.” walkathons, and other events for community he highlighted our prominent place in the members. February 4, 2011, Barbara Walters special High Employee Satisfaction He praised the “significant progress on her heart surgery at NYP, including “Our employees continue to tell us that they made through implementation of the interviews with two of our heart specialists enjoy working at NewYork-Presbyterian,” Washington Heights-Inwood Initiative, a and discussions with David Letterman, Regis said Dr. Pardes. “Our 2010 Employee new way we coordinate the care of our Philbin and President Bill Clinton, each of Satisfaction Survey numbers were at all-time patients whether in the Hospital, in the whom has had heart surgery at NYP. He highs and exceeded industry benchmarks.” ambulatory centers, or at their homes.” also announced that ABC News has chosen NYP’s Overall Job Satisfaction Score was As part of this effort, our ACN sites have NYP as the location for its next prime-time 83%, 2 percentage points higher than last been transformed into “medical homes,”

NYPress STATE OF THE HOSPITAL SUMMARY children.” everyone to assert the needs of hospitals.” NYP/Weill Cornell Patient Surveys: A Major Market In 2010, we expanded our liver transplant Force in 2011 program to the NYP/Weill Cornell campus, “We’re going to be subject to more and more creating the Center for Liver Disease and scrutiny from the federal government based Transplantation and welcoming Dr. Daniel on how our patients rank their care experi- Cherqui, a world-renowned surgeon, as its ences,” said Dr. Pardes. Recently the federal new Director. government introduced the HCAHPS Survey, which stands for Hospital Consumer Assess- In addition, we are in the process of ment of Healthcare Providers and Systems. establishing a new Iris Cantor Men’s This survey assesses patients’ perceptions of Health Center at East 61st Street that how often they felt they received high qual- will complement our successful Women’s ity clinical care and service, asking patients to Health Center and provide one-stop, rank their experience using a scale, including comprehensive medical services for men. We “Never,” “Sometimes,” “Usually,” “Always.” also are completing work on a new Adult The only ranking we get credit for is “Always.” Infusion Center for our oncology patients on Results are posted online to help the public the 9th floor of the Starr Building. make decisions about where to go for care. In addition, our results determine how much we NYP/Westchester are reimbursed. “If scores are low because of At the NYP/Westchester campus, we are too few “Always” answers, reimbursement can developing an institute on autism to serve drop,” said Dr. Pardes. “This means that we this important population. have a very high standard to meet each and every time.” NYPgreen Dr. Pardes talked about NYP’s efforts 2011: Building on Our Progress to expand the use of environmentally As he looked toward 2011, Dr. Pardes out- friendly, “green” practices and focus lined several areas of focus. Quality and on “sustainability” in order to conserve patient safety will continue to be critical resources for the future. In 2010, we to our success. “We will work to improve increased efforts to promote recycling and our outcomes, target post-hospital care to hosted an international conference on avoid readmissions, and make a big push sustainability at the NYP/Columbia campus. to improve our patient satisfaction scores In addition, NYP again received —targeting a 1.5 point increase in 2011 and NYP/Columbia an ENERGY STAR Partner of the Year focusing on creating a culture of ‘Always.’ Last February, NYP opened Award for Sustained Excellence in Energy We will continue to take an active role The Vivian and Seymour Management from the U.S. Environmental in facing the challenges of health care reform Milstein Family Heart Protection Agency. It is the fifth time NYP and state and federal budget actions to reduce Center. In addition, we received this prestigious award — the most health care costs. Dr. Pardes assured the staff completed The Carmen of any hospital in the country. that he will work at all levels of government to and John Thain Center lessen the effects of these reforms on hospitals. for Prenatal Pediatrics, He summed up our goals for the coming specializing in the field of State and Federal Budget Challenges year by saying, “We will continuously strive high-risk pregnancy and Dr. Pardes discussed the continued to fulfill our promise of We Put Patients First. neonatology. challenges posed by health care reform and We want to make the Hospital as good as it state budget cuts. “We don’t know exactly can be and the model for excellent, empathet- Ongoing projects initiated how health care reform will affect us yet,” ic care. All of us, every single person in this in 2010 include the said Dr. Pardes. “We can assume that given Hospital is a health professional, and no mat- Radiation Oncology Center the size of the national debt, there may be ter what’s happening in our lives, the health in the Garden, which will cuts, and we in the hospital community professional is able to say, “I put that aside for Building Projects provide modernized space and cutting volunteered to take some cuts in the spirit of the moment, and I take care of my patients.” Dr. Pardes outlined various building projects edge treatments to our cancer patients. In helping with health care reform.” “Thank you for a spectacular year,” said completed or underway in 2010 that have addition, through the generosity of Alexandra On the state front, he noted that budget Dr. Pardes. “I couldn’t be more proud of improved the patient and staff experience. and Steven Cohen, we anticipate the opening cuts are looming and are expected to be what everybody has been doing here. This is These included a range of initiatives to of the new Children’s Emergency Room at substantial. He affirmed that he is in the an extraordinary team with great resilience, upgrade employee lounge areas and other NYP/Columbia. According to Dr. Pardes, trenches working with the state and federal with great assets. We’ll take the challenges staff facilities as well as extensive efforts to “It is sure to be a spectacular Emergency government to prepare for the cuts. “We we will face in the next year, and we will “spruce up” patient rooms and family areas. Room to treat our community, with the goal recognize the seriousness of these impending continue the trajectory of making this Hos- Larger building initiatives in 2010 at each of of better serving the approximately 40,000 cuts, and what we do is we try to prepare, pital greater and greater. And we’re going to the campuses included: to 50,000 yearly emergency visits from we try to influence, we try to talk to do it ... always.” n

STATE OF THE HOSPITAL SUMMARY NYPress Questions &Answers

Q: Can we put a crosswalk going from the HCAHPS is limited right now to medical/ Q: As the Hospital becomes an institution that Q: The video of NYP repairing patients’ hearts Harkness Building across to Milstein so it would surgical and obstetrics inpatients. A survey is addresses wellness as much as it does sickness, is inspiring, but we should acknowledge that be safer for our patients, families, and staff to being piloted for outpatients right now and, what are some ways we are encouraging NYP/Westchester and our other mental health cross the street? in the future, CMS intends to expand the employee health and wellness? programs provide valuable services for “hearts” A: We have tried to get approval for this survey areas to possibly include behavioral A: We have a variety of wellness programs at as well. Our centers physically repair hearts, many times, including making proposals to health services. NYP for both our staff and the community. but we also emotionally repair hearts. I think the City to add a stop light or create a cross- There is a series of seminars that are open to sometimes NYP/Westchester and our psychiatry walk in this location. Unfortunately, we have Q: I am concerned about the number of the staff as well as the public on all kinds of services are overlooked because we cannot been denied permission by the City. Styrofoam cups we use. I think the Hospital health issues. If you look under Workforce show what we do due to patient confidentiality. should be more “green.” Health & Safety on the Infonet, there is a list A: Mental health services often get short Q: Why was there an increase in our co-pays for A: NYP has created a comprehensive “green” of programs that are available for employees, shrift. It should be noted that NYP probably health care visits in our Benefits Plan this year? effort to ensure that we are focused on pro- and we have various discounts for the health has the largest set of psychiatric programs A: The cost for medical care continues to tecting the environment. As part of this, and fitness clubs that are available. We also of any teaching hospital in the country, and rise. We continually review our Benefits Plan, we are analyzing cost-efficient alternatives have a strong smoking cessation program not only are we large, but we provide superb participate in benefits surveys, and look to to Styrofoam. Meanwhile, we continue to and participate in Weight Watchers. Over the care. We value what’s done at NYP/Westches- best practices for Plan design. Based on the make great strides forward in many areas; next several months, we will be working to ter and at our other psychiatric programs findings from these assessments, it is clear for example, we have blue waste containers integrate all of these programs, communicate and have continued to devote significant that our Benefits Plan is very generous with a that allow us to recycle metal, cans, bottles, about them, and encourage our employees to resources to improving and expanding these below-average employee cost. The previous and paper. We are also beginning to install participate. programs. One of the things we struggle with increase for the physician visit co-payments energy-efficient lighting in offices and public is finding that perfect patient we can inter- was five years ago and some services that areas. In addition, we created a Green Cham- Q: We have a very large population of view, and we will continue to look for that. used to require co-payments are now pro- pions program that has grown significantly vegetarian and vegan staff and patients. How vided with no out-of-pocket expense. These across all departments/areas of the Hospital. are we going to address their needs, because Q: The health care reform bill is expected to preventative care services include: annual Finally, each year in April we hold Earth the choices in the Garden Café and throughout create substantial losses for hospitals over the physical exams, well-child care, well-woman Week events on each of the campuses, coin- the Hospital are limited at best? next 10 years. What can we do to help? care, and certain preventative vaccinations. ciding with Earth Day, and last year we held A: We have been seeing an increase in com- A: Hospitals will need to budget their an international sustainability conference at ments at each campus regarding the vegetari- resources and become more efficient as they Q: Will the HCAHPS Survey be offered to our the NYP/Columbia campus. In the coming an needs of our patients and staff, and we are provide high quality patient care. NYP con- psychiatric patients? years, we plan to roll out more environmen- starting to have a more robust conversation tinues to rely on its staff as we institute vari- tally-focused initiatives. A: HCAHPS, which stands for Hospital about increasing those offerings, both on the ous initiatives to address health care reform, units and in the retail outlets. Over the next including improving our average length of Consumer Assessment of Healthcare Pro- Q: Regarding malpractice reform, does the viders and Systems, is a patient survey year, we will work on enhancing our menu stay, paying close attention to our purchasing Hospital participate in any lobbying or other choices and develop marketing strategies to and procurement policies, establishing appro- introduced by the federal government last efforts to make this happen? year through the Centers for Medicare & ensure that our vegetarian offerings are more priate clinical care metrics, and reducing our Medicaid Services (CMS) that measures A: : Yes, NYP works actively on malprac- visible. indirect costs, such as energy usage, rent, etc. patient satisfaction. The HCAHPS Survey tice reform. We have a strong Government assesses patients’ perception of how often Relations Department that tries to influence Q: There is a gym at the uptown campus. Are they felt they received high quality clinical reform, whether on the national or state level. there plans for a facility of this type at Weill care and customer service, asking patients to We are probably as active in these efforts as Cornell? rank their experience using a scale, “Never,” any hospital in the country. We have also A: Thus far, we have not been able to find a “Sometimes,” “Usually,” “Always.” assembled a group of leaders of the best aca- suitable space, but we are constantly on the demic health centers in the country, and we lookout. Please let us know if you have any work together. suggestions.

NYPress STATE OF THE HOSPITAL SUMMARY calendar promotions Human Resources reports the following promotions as of March 31, 2011. n May 9 — The Women At Risk annual NYP/ACN Catherine McKiernan Nestor Cruz Wilda Medina NYP/WEILL CORNELL Alberto Parker luncheon will take place at the Waldorf Reina Quiroz Patient Fin Advisor-Pat CT Tech - Certified, Patient Fin Advisor-Pat Tunene J. Andrews- Med Rec Abstractr, Astoria at 11:30 a.m. To learn more, Certified Medical Access, Allen-X-Ray CT Scanning MH-3 Access, - Deroy Health Info Mgmt- contact Kitty Silverman at (212) 305- AP1 Management Assistant, ACN-4781 Carline Dambreville Patient Care Tech, NUR- 9525 or at [email protected]. Broadway NYP/MSCHONY Endoscopy Technician, Brittany Palmer 8S CRIT BURN (SDU) Nicole Psomas Endoscopy Suite Patient Fin Advisor-Pat Clinical Spl Physical n May 10 — Free skin cancer screenings Agustin Alvarez Douglas G. Calabrese Adela Davila Access, Patient Access Therapy, Rehab will be offered by the Department of Equipment Technician, Mgr-General Account- Patient Fin Advisor-Pat Services Medicine Dermatology at 161 Fort Washington CH T-SB Equipment ing, Accounting Center Access, Mammography- Mayolyn B. Pecson Cindy Rivera Avenue, 12th floor, and 16 East 60th AP1 Clinical Nurse III, MB- Lauren E. Cotter Patient Care Tech, NUR- Street, 3rd floor, from 2 to 5:30 p.m. Sr Analyst-Investment, Nadia Elie 6GS Medicine 8W CRIT BURN (ICU) No appointment is necessary. Investment Department Clinical Nurse II, MB- Ana Peguero Nirmala Rossan- n May 17 — A Health & Wellness Reina Quiroz 6GS Medicine EKG - Phlebotomy Tech- Christopher Dillon Raghunath Dir-Buss Dev Ops, Seminar titled “Personal Enhancement Gary Erickson nician, T. A. U. Mgr-Trs-Access Ctr, Strategy & Regulatory Through the Years: Surgical and Non- Jason Angeles Sys Hardware Analyst Dessiree Penn-Bowens Transfer Call Center Patient Fin Advisor-Pat Planning Surgical Ways to Look and Feel Your II - IS, Desk Top Periop Patient Care Marie SanPedro Best” will take place in Uris Auditorium Access, ACN Audubon Agustin Alvarez Support - West Assistant, Oper Rms Rachel Ethier Practice Sr-Staff Nurse RN, of Weill Cornell Medical College at MB-3-4 Clinical Manager, OR Amb Surg OR Anderson Mercedes Eva R. Cox 1300 York Ave. (69th St.) at 6:30 p.m. Sydete Rothery Mary N. Falkowitz Irene Savrides Admission is free. To learn more or to Supv, ACN Audubon Mgr-Bus Admin- Patient Care Director, VP-Comp-Benefits- Practice MSCHONY, Children’s Clinical Spl Occup request a disability-related accommo- MB-7HN Surg Telemetry HRIS, Administration Therapy, Rehab Hospital Administrat - VP dation, call (212) 821-0888. Stephan Sarabo Medicine Zoilo Pichardo Inventory Control Clerk, Michele Feldman n May 20 — Free skin cancer screenings Registered Ultrasound Alan Teng Sterile Supplies Asst-Controller, Radiological Spl-Cross will be offered by the Department of Tech, Ultrasound Gary Erickson Accounting Dermatology at 1305 York Avenue, 9th Children’s Tyrone Spence Sect, Radiology-CT Sergeant-Security, Secu- Orinthia Fogah floor, from 1 to 4:30 p.m. No appoint- Kristina Salabay Marlene Fernandez Periop Patient Care rity - Admin Patient Care Tech, NUR- ment is necessary. Anderson Mercedes Patient Care Director, 8W CRIT BURN (ICU) CHT 6-M/S Cardiology/ Assistant, Oper Rms Shawn Stith n May 24 — A Health & Wellness Semi- Jeannette Francois Neurology MB-3-4 Periop Patient Care nar titled “Cardiac Health: Innovative Jaiveer Grewal Assistant, Oper Rms Lead Technologist, Valerie Talangbayan- Surgical Therapies for the Treatment of NYP/ALLEN Clinical Nurse II, MB-3-4 Microbiology Gardner Heart Disease” will take place in Uris Sejal Shah MB-6GS Medicine Adlin R. Thompson Sharon Green Clinical Nurse IV, CH- Alan Teng Auditorium of Weill Cornell Medical Ericka Hart Unit Coordinator, Unit Supv-Facilities Ops- Operating Room Endoscopy Technician, College at 1300 York Ave. (69th St.) at Allen, Allen-Operation Lead Special Procedure Endoscopy Suite Admin Carolina Velez-Grau Dorrit Thomas 6:30 p.m. Admission is free. To learn & Maint Tech, Mammography- Oliver Trejo Nore Ivezaj Sr-Social Worker, AP1 Patient Care Tech, NUR- more or to request a disability-related Psychiatry, Social Work Patient Fin Advisor- Office Assistant, Radio/ 8W CRIT BURN (ICU) accommodation, call (212) 821-0888. Sergia Hidalgo Pat Access, Radiation Cardiovas Elia Betancourt Patient Fin Advisor-Pat Jason Tope Oncology Riki Jaffe n June 4 — Incarnation School in Wash- Clinical Nurse II, CH- Access, Mammography- Respiratory Therapist- ington Heights will celebrate its 100th 5/6S OB & Nursery AP1 Tamari Turnbull-Lewis Clinical Spl Occup Reg, Resp Therapy Clinical Nurse III, MB- Therapy, Rehab anniversary. Incarnation graduates, Raymond Hutter 6GS Medicine Medicine Nelkis Urena many of whom work at NYP, can learn Dir-Radiology Suppt Coord-Customer Svc, Richard Ventura Austin Johnson more about the centennial celebration Sejal Shah Svcs, X-Ray Adminis- Lab Comms Center by contacting Phoebe Quin at (212) tration Projectionist, Core Analyst-Revenue Cycle, Resources Patient Accounts Victoria M Valle 795-1030, ext. 222, or at develop- Neeky Christian Michael Johnson Patient Care Tech, NUR- [email protected]. Supv-OR Inventory, Clinical Nurse IV, Lenita Waller 8W CRIT BURN (ICU) Allen-Operating Room Oper Rms MB-3-4 Staff Assistant, Biomedi- n June 5 — Walk Now for Autism cal Engineering Jennifer Ann Voelker Sonia Cintron Elia Betancourt Lilia L. Jones Mgr-Investment Ops, Speaks: , a 1.5-mile walk Patient Fin Advisor-Pat Patient Fin Advisor-Pat Haofei Wang Investment Department through the streets of lower Manhattan Access, Allen-X-Ray Access, Mammography- Prgm Dir-Patient Educ, that raises funds for autism research, NYP/COLUMBIA AP1 Nursing Practice Sandra Walker Judy D. De Coteau- Patient Care Tech, NUR- will take place at the South Street Sea- Maureen Agu Michelle Jones Shirley Webster Austin Johnson 8W CRIT BURN (ICU) port (Fulton and South Streets, Pier 17). Gaston Staff Pharmacist, Patient Fin Advisor-Pat Emergency Room Endoscopy Technician, Registration will start at 9 a.m., the Pharmacy-Administration Access, Screening/Breast Endoscopy Suite stage program at 10 a.m. and the walk Technician, 1-RW- Imaging Ctr Nicole Krop Casey NYP/WESTCHESTER Emergency Rm, Allen Elizabeth M. Donald Papay Analyst-Intl Bus at 10:30 a.m. To learn more, contact Sheridan Joy Elizabeth Farley Agnes Peterson at (212) 821-0560 or Laura A. Knox Almodovar Patient Fin Advisor- Development, Intl Mkt Rehab Therapy Aide, Patient Care Director, at [email protected]. Staff Assistant, Allen- Staff Assistant, Cardiac Pat Access, Film File Dev & Corp Svc Transplant Program Inpatient Rehabilitation Library Nursing Second Chance Social Work Services Thera Sharon Mills -3 North n June 5 — The Westchester/Fairfield Nadjet Amraoui Rosa Y. Nunez Zaira Marcellino Administrative Walk Now for Autism Speaks walk Sr-Logistic Specialist- Patient Fin Advisor-Pat Cardio-Catheterization Assistant, GME will take place at NYP/Westchester in BioMed, Equipment Access, Allen-X-Ray Technicia, Cardiac Administration Planning White Plains. Registration will begin Catheterization Lab Sonya Moore at 9 a.m., the opening ceremonies at Migdalia Berrios Paula McCoy-Pinder- Patient Care Tech, NUR- 10 a.m., and the ribbon cutting and Staff Assistant, Liver Hughes 8W CRIT BURN (ICU) walk at 11 a.m. To learn more, contact Transplant Program Sr-Grant Writer, Grants Donald Papay Wazim Narain Eliza O’Neill at (914) 682-6991 or Bernadette Bligen Marilyn McKenzie Mgr-Value Based Prgms, Elizabeth Farley [email protected]. Patient Fin Advisor-Pat Spec Proc Tech - Certi- Network Admin n Access, Mammography- fied, Mammography- Latasha Nicome June 11 — The First Avenue Fair will Rosa Y. Nunez AP1 AP1 Patient Care Tech, NUR- take place between East 68th and East 8S CRIT BURN (SDU) 79th Streets on First Avenue from 11 a.m. to 6 p.m. If you know of any promotions that have been omitted, please report them to Human Resources at these numbers: 746-1448 (Weill Cornell); 305-5625 (Columbia).

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“One of the ways we are trying to do a better job of identifying the needs of the front-line staff is by Leadership Rounding. By actively seeking both positive and negative feedback from direct care- givers, we gain insight into their daily challenges and can better respond to their needs.”

Listening and learning are essential to Leadership Rounding for Outcomes. At the Farrell Community Health Center, Practice — Linda Gibbons Administrator Sylvester Foote conferred with Patient Financial Advisors (from left) Kayon Ellis and Brenda Pagan. Linda Gibbons and Mark Krugman s part of a new best practice Patient Care Directors, Hearst Burn Center, NYP/Weill Cornell called Leadership Round- “Don’t view Leadership Rounding as another task, because it’s not. Lead- A ing for Outcomes, members Since Ms. Gibbons and Mr. Krugman began Leadership Rounding ership Rounding is about getting to of leadership teams round each week for Outcomes with their staff, they have seen an increase in both with their staff individually to listen know your staff as people and under- employee and patient satisfaction. Overall patient satisfaction in 2010 and learn. To facilitate discussion, they standing their perspective on how we increased by 1.3 points, and employee satisfaction scores in the Burn use a rounding log with a standard can makes things better. I have come Center are 88 percent favorable overall. set of questions, with space to record to look forward to it as one of the answers. The goal of rounding is for most fun and enjoyable parts of my leaders to use what they’ve learned to job as a leader.” make positive changes for patients and — Sylvester Foote Your Ideas staff. Leadership Rounding is a proven Are Making It Better Sylvester Foote best practice that strengthens col- Leadership Rounding is just one of the many efforts under Practice Administrator; Herman “Denny” Farrell Jr., laboration between management and Community Health Center, NYP/Ambulatory Care way to improve the patient and employee experience at staff, taps the ideas and wisdom of Network NYP. At the end of 2010, Hospital leadership and the Patient our employees, and removes barriers Centered Care team asked all staff to send their ideas to to providing patients with exceptional Leadership Rounding for Outcomes has [email protected]. So far more than 120 ideas have care. Adapting this best practice is one positively impacted Mr. Foote and his team’s been submitted, including suggestions for enhancing ser- of the ways NYP is working to create a patient and employee satisfaction results. “Culture of Always.” From 2009 to 2010, overall patient satisfaction vice recovery tool kits, patient amenities, patient and family Here several NYP leaders who in his practice rose 3.5 points. Similar results education programs, television services and more. Over the have successfully implemented Lead- were seen in employee satisfaction, with coming months, you will be hearing about how some of these ership Rounding in their areas offer 2010 scores at 84 percent favorable overall. ideas are being put into action. Thank you to everyone who In addition, 91 percent of his employees who comments about the practice. For more has shared an idea. Please keep on sending your creative information about Leadership Round- completed the employee survey reported that they feel free to express new ideas and suggest suggestions to [email protected]. ing for Outcomes, go to infonet.nyp.org/ work methods to help the organization. PPF/Tools/Leadership/index.asp. n

NYPress 8 MAY 2011 green pages

Benefits Corner Employee Activities and Services

BLUE VIEW If you missed the chance to participate, TICKETS AVAILABLE AT ERRAND SOLUTIONS VISION PLAN you can enroll now through June 30th. NYP Movie tickets and the sports and family Participants of the employees receive a 5 percent discount on entertainment tickets listed below are Empire EPO and the base premium. If you have more than available for purchase at your site’s Errand PPO medical plans one pet, you are eligible for a 10 percent Solutions Desk. Tickets can be purchased are automatically discount on the premium. by check, money order, cash or major Wicked enrolled in the Blue credit cards. You will be required to present Wednesday, May 18 View Vision plan, which has one of the To learn more and to enroll in this voluntary your NewYork-Presbyterian employee ID Gershwin Theatre country’s largest vision networks. Blue benefit program, go to www.aspcapetinsur- when purchasing tickets. Rear Mezzanine View Vision providers include retail ance.com/nyp or call (866) 861-9092. For discounts on additional sports and 8 p.m. locations, such as LensCrafters®, Target family entertainment tickets, contact Plum $46.25 per ticket (adults and children 2 Optical®, Sears OpticalSM, JCPenney® 403(b) PLAN Benefits, Monday through Friday, from 9 years and older) Optical, Pearle Vision® and New York- BENEFICIARY a.m. to 5 p.m., at (212) 660-1888, or log on based Davis Vision and Empire Vision INFORMATION to www.plumbenefits.com. Sister Act Centers. These retail locations offer Be sure to periodically If you have any questions, please Wednesday, June 22 convenient evening and weekend hours. review and update your e-mail [email protected]. Broadway Theatre retirement account Please note: All tickets are limited Rear Orchestra In addition to excellent benefits, you beneficiary information. You may want to to four per NYP employee. Tickets will not 8 p.m. can also get additional discounts. If you add a beneficiary for your 403(b) plan, or be held and are available on a first-come, $61.50 per ticket (adults and children 2 select frames that are more expensive change your current beneficiary informa- first-served basis. years and older) than the plan allowance, you can receive tion. It is important to remember that while 20 percent off the balance. You can also you may name a beneficiary in your will to receive 15 percent to 40 percent off receive your assets, named beneficiaries materials not covered by your plan, such on retirement accounts override a will. as extra pairs of glasses or conventional contact lenses, and lens treatments. To review or update your 403(b) beneficiary information, log-in to Diversified at https:// As the school year draws to For further information or to access the www.divinvest.com/plan/nyp/index.jsp.You a close, Errand Solutions can New York Yankees vs. Cleveland Indians Friday, June 10 provider locator service, call customer can also meet with your on-site represen- help you plan a celebration 7:05 p.m. service at (866) 723-0515. tative or call the customer service center for a new graduate. In Section 207 at (800) 755-5801. If you have an account addition to graduation gift $57 per ticket (adults and children 2 years ASPCA PET with Fidelity, call (800) 343-0860. For TIAA- shopping and free onsite and older) INSURANCE CREF accounts, call (800) 842-2733. Last year, during gift wrapping, your site benefits annual Also, remember to check your designated representatives can order New York Mets vs. Atlanta Braves Sunday, June 5 enrollment, we beneficiaries for other 403(b) and 401(k) graduation announcements, 1:10 pm introduced the ASPCA accounts you may have with previous plan graduation parties and Section 137 / Left Field Pet Health Insurance employers. NYP does not transfer benefi- make travel arrangements. $43.20 per ticket (adults and children 2 plan for pet owners. This benefit offers ciary information.The choices you make for They can also research years and older) increasing levels of protection that can your plans at each vendor are personal and summer camps and find cover your pet for accidents, illnesses, private, and NYP does not have access to summer tutoring programs and wellness care. this information. for school-aged children. OASIS DAY SPA

For family summer fun, DISCOUNT check with your site Errand Oasis Day Spa is GREEN PAGES CONTACT INFORMATION Solutions to see what tickets offering a 10 percent discount to NewYork- are available for Mets and Presbyterian Hospital Yankees games, museums employees on services and retail at their and amusement parks. three locations in midtown Manhattan Errand Solutions is also and Westchester (Dobbs Ferry). Services here for patients and their include massages, facials, waxing, body loved ones. You can reach wraps and scrubs, and nail and hair services at select locations. Present your Benefits Corner Employee Activities Other Green Pages News: Errand Solutions by dialing NYP employee ID at check-in to take (212) 297-5771 (212) 746-5615 [email protected] *99 from any Hospital telephone. advantage of the discount. For exact loca- [email protected] [email protected] tions and hours of operation, visit www.oasisdayspanyc.com.

MAY 2011 9 NYPress HonoringHonoring OurOur VolunteersVolunteers

e appreciate what you do, and we can’t thank you enough,” a high bar: she has been interpreting for Spanish-speaking patients at NYP/ “ Dr. Pardes said as he welcomed NYP volunteers to The Boat- Weill Cornell for 50 years. W house in Central Park on the perfect spring afternoon of April Evelyn Ramos, Director, Volunteer and Interpreter Services, thanked Dr. 14. Sunshine, flowers and trees in bloom provided a backdrop for the Pardes for the role he has played with NYP volunteers. She presented him celebration of volunteers from the Columbia, Weill Cornell, Allen and with a Tiffany crystal globe engraved with the words “Your support has made Morgan Stanley Children’s Hospital sites. NYP/Westchester celebrated its all the difference in the world.” volunteers at a luncheon on the White Plains campus. Then the party began, with good food, good music, and the beauty of Volunteers were recognized for their years of service. Rosita Maldonado set Central Park. n

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 Volunteer of the Year Alice Cohen and Kevin Hammeran, COO, MSCHONY  Volunteer of the Year Sandra McGowan and Dr. Laura Forese, COO, NYP/Weill Cornell  Volunteer of the Year Wilfredo Maldonado and Andria Castellanos, COO, NYP/Milstein  Long-time volunteer Rosita Maldonado and Dr. Pardes  Emily Abreu and Danely Lopez  Larry Radbell and Bonny Alphonso  NYP/Westchester volunteers. Front row, (left to right): Selma Friedland, Inez Karr, Peri Lieblich, Nella Braiotta, Linda Alvarez. Back row, (left to right): Geri Drohan, Trish Limpert, Richard  Peduzzi  Maria Salazar and Maro Urbina   “When I worked on Wall Street, “I do my best to help patients feel  Sol-Marie Quintero, Jennifer Lucas everything was rush, rush, rush. I was comfortable and not be afraid. The and Yelissa More  Leslie Buxton and Samantha Delgado time I spend with patients is the most a terrible listener. Volunteering has 11 Pilar Zellar and Noreen McGuire helped me become a better listener.” precious thing I’ve done in my life.” — Sandra McGowan volunteers with cancer — Wilfredo Maldonado assists patients in patients at NYP/Weill Cornell. the NYP/Columbia E.D. Did you Know? • NYP’s 2,826 volunteers provided 283,532 “Volunteering helps keep my brain “When kids or their parents say ‘thank hours of service in 2010. active, keeps me moving and out you,’ I feel when I go home at the end • The volunteers range in age from 14 to 94. and about. Spending time with the of the day that I’ve accomplished some- • About half of the volunteers are 14 to 45. babies, feeding and changing them, thing really good.” • Volunteers are mainly students, but many is something I love to do.” — Alice Cohen assists children and parents are retired medical professionals. — Marcel Kalajian (not pictured) volunteers in Morgan Stanley Children’s Hospital’s Child at NYP/Allen’s nursery. Life Program.

NYPress 10 MAY 2011  11