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Review Year In

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Review Year In Our Year in Review Annual Review Year to June 2020 Our vision That people in our communities who need palliative care have access to compassionate and quality care, when and where they need it. Our approach Taking a whole person approach, we will provide and promote high quality specialist palliative care, grief support, education and care planning services. Working alongside our health partners, we aim to make a difference in the communities we serve. Our values Respect Compassion Dignity Hospitality Stewardship Ngā kaupapa o Meri Potter Hospice Mana Aroha Rangatiratanga Manaakitanga Kaitiakitanga Mary Potter Hospice relies on the generous donation of time and knowledge by many amazing people. To the following people we offer our sincere appreciation for the many hours you freely commit to the Hospice. Your generosity of spirit Contents enables the Hospice to carry on. Our vision Patron Chair’s message 2 Dame Kerry Prendergast From the Chief Executive 3 Mary Potter Hospice Board Acknowledging and strengthening our partnership with Māori 4 Chair: Andrea McCance Our service: more patients, more services, more care 5 Deputy Chair and Chair of the Audit Finance and Investment Response to Covid-19 6 Committee: Malcolm Bruce Hospice@Home 6 Board members: Stephanie Dyhrberg, Sumati Govind, Sister Margaret Last Days of Life Programme 6 Lancaster, Martin Lenart, Dr Grant Pidgeon, Tui Te Hau, Dr David Werry Inpatient Unit Model of Care Review 6 Medical team 7 Te Pou Tautoko: Māori support Volunteer Advisory Group Quality 7 and advisory group This group advises the Hospice on our volunteer Day Services 8 Te Pou Tautoko provides advice and supports the services and strategy. Pasifika engagement 9 Hospice to implement the Māori Service Plan and Chair: Klara Szentirmay Māori engagement 9 ensure our services meet the needs of Māori Presentations 10 communities. The group ensures that a Māori Group members: Karen Gibson, Alan Greenslade- voice is maintained through all levels of Mary Hibbert, Ashwin Gulab, Huia Peachey, Sally Schoon Day Units 10 Potter Hospice. Arts therapy for young people 10 Companion Service 11 Te Pou Tautoko is facilitated by Manager Day Services, Vanessa Eldridge, and is supported by Mary Potter Hospice Dementia Friendly Recognition Programme 11 the Director Clinical Services, Donna Gray and Executive team Visiting academic 11 the Chief Executive, Brent Alderton. Members are Chief Executive: Brent Alderton Our Mary Potter Hospice people 11 kaumātua Kahuwaeroa Katene, Callum Katene, Property: building the future 12 Natalie Kini, Kura Moeahu and Tui Te Hau. Dr Astrid Adams, Medical Director; Devon Our communities – supporting Hospice Diggle, Director Strategy and Finance; Donna through thick and thin 13 Pasifika Advisory Group Gray, Director Clinical Services; Diana Pryde, The Pasifika Advisory Group supports Mary Potter Director Infrastructure and Development, Retail: in growth mode 16 Hospice to increase awareness of Hospice within Philippa Sellens, Director Fundraising, Marketing Volunteers: vital to keeping things ticking over 18 the Pasifika communities of Wellington and gives and Communications; Martin Weekes, Director Our Finances 19 advice to the Hospice to ensure culturally safe Retail Transformation. Mary Potter Hospice supporters 22 services are accessible to Pasifika patients and Contacts 23 families. The members are: Anthony Carter, Theresa Peteli, Tiumalu Maria-Goretti Sialava’a, Pastor Sonny Taimalelagi and Emily Toimata-Holtham, supported by Brent Alderton, Vanessa Eldridge and Donna Gray. Mary Potter Hospice Annual Review 2020 1 Chair’s message From the Chief Executive Tēnā koutou ourselves as having the responsibility to ensure Despite a year of massive upheaval and that quality compassionate palliative care is disruption, we continued to move forward on our This year has truly available and delivered to Māori patients/tūroro strategy, Me aho mai ngā whetu – let the glowing been a challenging and whānau, alongside the care delivered to all stars light our way. Our goal is that everyone has one but one where members of the community. access to compassionate, quality palliative care we can be proud of when and where they need it. Through serious We were delighted when the Māori Affairs our continued financial challenges and the Covid-19 Committee reported back they recommended delivery of hospice emergency, we continued to deliver our care to that Government support and fund the service. Through all of those who needed it, day in and day out. the challenges, the implementation and evaluation of Mauri Mate Board and I have been (see below). Their report also recommends that Two important programmes help to make that focused on ensuring that Mary Potter Hospice the Government fund a public health campaign happen. One was Enhanced Hospice@Home. I who could help, for example our Community can continue its mission that people in our targeted at Māori to increase their understanding was very pleased that the number of face-to-face Companions, stayed connected with patients by communities who need palliative care have of the palliative care sector. contacts increased by 222% from 242 contacts in phone and continued to make a big difference to access to compassionate and quality care, when the 2018/19 year to 779 contacts, and we cared As mentioned above, we also celebrated the the lives of our patients and their carers. and where they need it. for 157 patients and their families. These are launch of Mauri Mate; A Māori Palliative Care generally the most complex and sickest of our Our retail arm showed incredible resilience this We have been particularly proud of the work Framework for the Hospices of Aotearoa. patients who chose to stay at home. year, only just missing its financial targets despite done to improve our services to Māori during the Described as a first for Aotearoa, the Mauri Mate being closed during Covid levels three and four. The other was the Last Days of Life contract year. It was a great privilege for me to be part of framework focuses on quality, equity and Thankfully the wage subsidy and a specific Covid which the Hospice took over in February 2020. the launch of our Te Reo values. compassion to improve end-of-life services for relief package from Government meant that the This contract with Capital & Coast DHB funds Māori, whether they are in an Inpatient Unit (IPU), losses we incurred during lockdown from our Mary Potter Hospice is committed to ensuring intensive end-of-life nursing care to support an aged care facility or at home. shop closures, the annual appeal being cancelled, that the unique cultural needs of the patient and people dying at home. family and whānau are acknowledged and Mauri Mate was commissioned by Totara Hospice and other fundraising challenges, were mitigated. With these increased services, more Hospice respected in the assessment and care planning (South Auckland) and Mary Potter Hospice, with Refurbishment of our new facility, Te Whare patients have been supported to die at home. process and overall service delivery and planning. the support of Te Ohu Rata o Aotearoa, the Māori Rānui, in Porirua continued to progress albeit The rate increased from 36% to 42% of our total We know there is a lot of work to do to continue Medical Practitioners Association.The framework slowly as we waited for Council approvals. Our patient deaths by the end of June 2020 (28% in improving our cultural competency and was launched in August 2020 and will guide commercial apartment development is well 2017/18 year when H@H started). responsiveness but I can assure all of you of the extensive training for all Hospice staff. underway, which will create future revenue for Board’s desire for this to happen. While the Covid-19 pandemic meant we had to the Hospice. It will open a little later than planned During the year we had a stable Board adapt the way we did things, I am pleased that because of Covid-related delays, but we I would like to particularly thank the members of membership. I would like to sincerely thank all we provided more support than ever to our anticipate it will be returning funds through rental Te Pou Tautoko (our Māori Advisory Group) who Board members for their valuable contribution, patients and their whānau at this time. Our data income to the Hospice by late 2021. provide invaluable support and advice on all hard work, wisdom and enormous voluntary gift shows we increased service delivery on average aspects of the Hospice’s work. During the year of time over the past year. Through this most challenging and frustrating of by 35% during the lockdown period compared two new members were recruited to Te Pou years, I was proud of all our staff, who showed Thank you also to Dame Kerry Prendergast, our to other times. Tautoko: Callum Katene (Ngāti Toa) and Kura great commitment, resilience and passion for Patron, for her support and advocacy. Moeahu (Te Atiawa). They join Aunty Kahu Katene As an Executive Team we are always very their work and the difference it makes to the lives (Tuwharetoa and Kahungūnu), Natalie Kini, Tui Te I would also like to acknowledge and thank conscious of the safety of our staff, and especially of patients and whānau. No matter what their Hau (Rongomaiwahine, Te Arawa, Tuwharetoa), Brent and the Executive Team, the clinical and during the Covid-19 pandemic. Vulnerable staff role, they are focused on keeping our patients at and our staff Brent Alderton, Donna Gray non-clinical staff and our wonderful volunteers were identified early and stayed at home or had the centre of all our work. (Director Clinical Services), Vanessa Eldridge, work modifications. Our specially created staff for their hard work and commitment to Mary I would like to take this opportunity to thank the (Ngāti Kahungunu and Rongomaiwahine) and wellness group, United With You, made individual Potter Hospice and its values.
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