Our Year in Annual Review Review Year to June 2020 Our vision That people in our communities who need palliative care have access to compassionate and quality care, when and where they need it.
Our approach Taking a whole person approach, we will provide and promote high quality specialist palliative care, grief support, education and care planning services. Working alongside our health partners, we aim to make a difference in the communities we serve.
Our values Respect Compassion Dignity Hospitality Stewardship
Ngā kaupapa o Meri Potter Hospice Mana Aroha Rangatiratanga Manaakitanga Kaitiakitanga Mary Potter Hospice relies on the generous donation of time and knowledge by many amazing people. To the following people we offer our sincere appreciation for the many hours you freely commit to the Hospice. Your generosity of spirit Contents enables the Hospice to carry on. Our vision Patron Chair’s message 2 Dame Kerry Prendergast From the Chief Executive 3 Mary Potter Hospice Board Acknowledging and strengthening our partnership with Māori 4 Chair: Andrea McCance Our service: more patients, more services, more care 5 Deputy Chair and Chair of the Audit Finance and Investment Response to Covid-19 6 Committee: Malcolm Bruce Hospice@Home 6 Board members: Stephanie Dyhrberg, Sumati Govind, Sister Margaret Last Days of Life Programme 6 Lancaster, Martin Lenart, Dr Grant Pidgeon, Tui Te Hau, Dr David Werry Inpatient Unit Model of Care Review 6 Medical team 7 Te Pou Tautoko: Māori support Volunteer Advisory Group Quality 7 and advisory group This group advises the Hospice on our volunteer Day Services 8 Te Pou Tautoko provides advice and supports the services and strategy. Pasifika engagement 9 Hospice to implement the Māori Service Plan and Chair: Klara Szentirmay Māori engagement 9 ensure our services meet the needs of Māori Presentations 10 communities. The group ensures that a Māori Group members: Karen Gibson, Alan Greenslade- voice is maintained through all levels of Mary Hibbert, Ashwin Gulab, Huia Peachey, Sally Schoon Day Units 10 Potter Hospice. Arts therapy for young people 10 Companion Service 11 Te Pou Tautoko is facilitated by Manager Day Services, Vanessa Eldridge, and is supported by Mary Potter Hospice Dementia Friendly Recognition Programme 11 the Director Clinical Services, Donna Gray and Executive team Visiting academic 11 the Chief Executive, Brent Alderton. Members are Chief Executive: Brent Alderton Our Mary Potter Hospice people 11 kaumātua Kahuwaeroa Katene, Callum Katene, Property: building the future 12 Natalie Kini, Kura Moeahu and Tui Te Hau. Dr Astrid Adams, Medical Director; Devon Our communities – supporting Hospice Diggle, Director Strategy and Finance; Donna through thick and thin 13 Pasifika Advisory Group Gray, Director Clinical Services; Diana Pryde, The Pasifika Advisory Group supports Mary Potter Director Infrastructure and Development, Retail: in growth mode 16 Hospice to increase awareness of Hospice within Philippa Sellens, Director Fundraising, Marketing Volunteers: vital to keeping things ticking over 18 the Pasifika communities of Wellington and gives and Communications; Martin Weekes, Director Our Finances 19 advice to the Hospice to ensure culturally safe Retail Transformation. Mary Potter Hospice supporters 22 services are accessible to Pasifika patients and Contacts 23 families.
The members are: Anthony Carter, Theresa Peteli, Tiumalu Maria-Goretti Sialava’a, Pastor Sonny Taimalelagi and Emily Toimata-Holtham, supported by Brent Alderton, Vanessa Eldridge and Donna Gray.
Mary Potter Hospice Annual Review 2020 1 Chair’s message From the Chief Executive
Tēnā koutou ourselves as having the responsibility to ensure Despite a year of massive upheaval and that quality compassionate palliative care is disruption, we continued to move forward on our This year has truly available and delivered to Māori patients/tūroro strategy, Me aho mai ngā whetu – let the glowing been a challenging and whānau, alongside the care delivered to all stars light our way. Our goal is that everyone has one but one where members of the community. access to compassionate, quality palliative care we can be proud of when and where they need it. Through serious We were delighted when the Māori Affairs our continued financial challenges and the Covid-19 Committee reported back they recommended delivery of hospice emergency, we continued to deliver our care to that Government support and fund the service. Through all of those who needed it, day in and day out. the challenges, the implementation and evaluation of Mauri Mate Board and I have been (see below). Their report also recommends that Two important programmes help to make that focused on ensuring that Mary Potter Hospice the Government fund a public health campaign happen. One was Enhanced Hospice@Home. I who could help, for example our Community can continue its mission that people in our targeted at Māori to increase their understanding was very pleased that the number of face-to-face Companions, stayed connected with patients by communities who need palliative care have of the palliative care sector. contacts increased by 222% from 242 contacts in phone and continued to make a big difference to access to compassionate and quality care, when the 2018/19 year to 779 contacts, and we cared As mentioned above, we also celebrated the the lives of our patients and their carers. and where they need it. for 157 patients and their families. These are launch of Mauri Mate; A Māori Palliative Care generally the most complex and sickest of our Our retail arm showed incredible resilience this We have been particularly proud of the work Framework for the Hospices of Aotearoa. patients who chose to stay at home. year, only just missing its financial targets despite done to improve our services to Māori during the Described as a first for Aotearoa, the Mauri Mate being closed during Covid levels three and four. The other was the Last Days of Life contract year. It was a great privilege for me to be part of framework focuses on quality, equity and Thankfully the wage subsidy and a specific Covid which the Hospice took over in February 2020. the launch of our Te Reo values. compassion to improve end-of-life services for relief package from Government meant that the This contract with Capital & Coast DHB funds Māori, whether they are in an Inpatient Unit (IPU), losses we incurred during lockdown from our Mary Potter Hospice is committed to ensuring intensive end-of-life nursing care to support an aged care facility or at home. shop closures, the annual appeal being cancelled, that the unique cultural needs of the patient and people dying at home. family and whānau are acknowledged and Mauri Mate was commissioned by Totara Hospice and other fundraising challenges, were mitigated. With these increased services, more Hospice respected in the assessment and care planning (South Auckland) and Mary Potter Hospice, with Refurbishment of our new facility, Te Whare patients have been supported to die at home. process and overall service delivery and planning. the support of Te Ohu Rata o Aotearoa, the Māori Rānui, in Porirua continued to progress albeit The rate increased from 36% to 42% of our total We know there is a lot of work to do to continue Medical Practitioners Association.The framework slowly as we waited for Council approvals. Our patient deaths by the end of June 2020 (28% in improving our cultural competency and was launched in August 2020 and will guide commercial apartment development is well 2017/18 year when H@H started). responsiveness but I can assure all of you of the extensive training for all Hospice staff. underway, which will create future revenue for Board’s desire for this to happen. While the Covid-19 pandemic meant we had to the Hospice. It will open a little later than planned During the year we had a stable Board adapt the way we did things, I am pleased that because of Covid-related delays, but we I would like to particularly thank the members of membership. I would like to sincerely thank all we provided more support than ever to our anticipate it will be returning funds through rental Te Pou Tautoko (our Māori Advisory Group) who Board members for their valuable contribution, patients and their whānau at this time. Our data income to the Hospice by late 2021. provide invaluable support and advice on all hard work, wisdom and enormous voluntary gift shows we increased service delivery on average aspects of the Hospice’s work. During the year of time over the past year. Through this most challenging and frustrating of by 35% during the lockdown period compared two new members were recruited to Te Pou years, I was proud of all our staff, who showed Thank you also to Dame Kerry Prendergast, our to other times. Tautoko: Callum Katene (Ngāti Toa) and Kura great commitment, resilience and passion for Patron, for her support and advocacy. Moeahu (Te Atiawa). They join Aunty Kahu Katene As an Executive Team we are always very their work and the difference it makes to the lives (Tuwharetoa and Kahungūnu), Natalie Kini, Tui Te I would also like to acknowledge and thank conscious of the safety of our staff, and especially of patients and whānau. No matter what their Hau (Rongomaiwahine, Te Arawa, Tuwharetoa), Brent and the Executive Team, the clinical and during the Covid-19 pandemic. Vulnerable staff role, they are focused on keeping our patients at and our staff Brent Alderton, Donna Gray non-clinical staff and our wonderful volunteers were identified early and stayed at home or had the centre of all our work. (Director Clinical Services), Vanessa Eldridge, work modifications. Our specially created staff for their hard work and commitment to Mary I would like to take this opportunity to thank the (Ngāti Kahungunu and Rongomaiwahine) and wellness group, United With You, made individual Potter Hospice and its values. It has been an Mary Potter Hospice staff, volunteers and Norma Hickland (Community Manager Porirua). calls to all staff to check on their wellbeing and to extraordinary and tumultuous year and it is an Executive Team. It is their dedication and absolute privilege and pleasure to work with identify additional areas where support may have A highlight of the year was making a submission commitment to the values and mission of the you all. been needed. The group also provided regular to the Māori Affairs Select Committee about Hospice that ensures we can serve our patients information to keep staff connected with each inequities for Māori in the health sector. Mary and families across our region. Noho ora mai other and the Hospice. Potter Hospice’s written and oral submission Brent Alderton acknowledged the unique partnership with Māori Andrea McCance We missed our volunteers at this time, as most had Chief Executive as tangata whenua. We stated that we see Chair to be stood down from their roles. However, those
2 Mary Potter Hospice Annual Review 2020 3 Acknowledging and strengthening Our Service: more patients, our partnership with Māori more services, more care Mary Potter Hospice acknowledges the special place of Māori as Treaty At Mary Potter Hospice, our vision is The Hospice supports people from many partners. It is our vision to provide a welcoming, culturally safe and that people have equitable access to cultures and we are always very conscious in mana-enhancing service for Māori our planning and practice to be aware of the compassionate, quality palliative care beliefs and customs that are important to the Bi-lingual signage Māori Affairs Select when and where they need it, with the person and their extended family. We practice Planning for the launch of bi-lingual Committee’s Inquiry into focus being on the person – not the ‘aroha ki te tangata’ – respect, empathy and signage in the Inpatient Unit was a Health Inequities for Māori illness. regard for others. highlight of the year. Designer Pita We are committed to ensuring that the Hospice Mei created the tohu which built on We care for people and their whānau and can continue to meet the needs of the our whakatauākī ‘whetū i te rangi’. families when their illness is incurable and they Wellington, Porirua and Kāpiti communities The image reflects a flow and inter need specialist support to manage their free-of-charge and for decades to come. connection of galaxies as the stars symptoms. We provide a number of services to and ancestors are ever present support the needs of those in Hospice care. We This year we saw an increase in patient numbers guiding our work. The colours care for the whole person: their physical, from 827 last year, to 950. represent the communities we serve emotional, spiritual and social needs. We also – blue for the Wellington harbour, support their family/whānau, carers and friends, Our services continue to evolve to meet the needs of people in our diverse communities. green for the hills of Porirua, and Pictured from left: Board member Tui Te Hau; Porirua to make the most of their time together. Every day we support more than 250 patients orange the golden sands of Kāpiti. community manager, Norma Hickland; Te Pou Tautoko kaumatua Aunty Kahu Katene; Brent Alderton, Vanessa Our staff work to affirm life, provide support and and their families through bases in Wellington, Mauri Mate work developed Eldridge and Andrea McCance. help people accept death. Most of our patients Porirua and Kāpiti. Each community base has a receive care in their own homes or in aged team of nurses, doctors, occupational therapists, The collaboration of Mary Potter Hospice, Totara In November 2019 Mary Potter Hospice made residential care facilities. Sometimes, however, counsellors, social workers, Māori and Pasifika Hospice and Te Ohu Rata o Aotearoa created an oral submission to this Committee. Drawing patients may benefit from some time at our liaison staff, administrators and volunteers. Our Mauri Mate; A Māori Palliative Care Framework on our experience with Māori patients and their specialist Inpatient Unit in Newtown. We work in Day Services team provides bereavement for the Hospices of Aotearoa during the year. whānau, our submission focussed on key issues partnership with patients, families and other programmes, creative therapies, legacy work We anticipate the resource will improve the such as late or no referral of Māori to our healthcare providers to develop an individual and companionship. Specialist palliative care experience of Māori whānau who use Hospice service, poor capacity in the health system to care plan to meet each patient’s needs. A nurses and social workers support patients in services. It was created by Māori, for Māori and support the complexity of whanau, carer burden partnership approach helps us to use the aged care facilities and assist staff by coaching, was launched in late July 2020 by virtual and insufficient culturally competent care and resources we have most efficiently. mentoring and education. whakatau at the National Library. sector understanding of the unique loss and grief needs of Māori.
New beginnings at Te Whare Rānui Mary Potter Hospice service activity 2019/2020: Our response to Covid-19: Our relationship with Tū Ora Compass Health and Ngāti Toa was further strengthened with the 82% increase in telehealth consultations/visits gifting of a rākau to celebrate new beginnings in 45% 2019/2020
September 2019. ↑43% after hours contacts 14% 36% 2018/2019 ↑27% home deaths (72% of total) 28% 2017/2018 9,196
During lockdown Mary Potter Hospice increased its services keeping people safe in their Referrals to Mary Potter More Hospice patients are 9,196 visits to people in bubbles at home. Hospice have increased dying at home supported by their own homes (up 9%) (March - May 2020) by 14% (950 patients) extended services in the despite lockdown community Pictured from left: Kura Moehu, Aunty Kahu Katene, Pictured from left Vanessa Eldridge, Brent Alderton, Ria Earp and Vanessa Eldridge. Kaumatua Taku Parai and Ranei Wineera-Parai
Source: Mary Potter Hospice PalCare database 4 Mary Potter Hospice Annual Review 2020 5 Response to Covid-19 45% during the last year. This validates Medical team audit of the Hospice IPU services against the achievement of our strategic goal to shift care Ministry Health & Disability standards. The team Covid-19 did not hinder the level or quality of Our doctors made big changes to the way they ‘closer to home’. of auditors interviewed staff and consumers, care provided by Mary Potter Hospice. In fact, worked during lockdown. This resulted in less observed practice and the environment, along during lockdown, our service activity in the travelling and more of an emphasis on Last Days of Life Programme with reviewing patient records, policies and community increased by 35%. The total number telehealth. The team has also focused on having In February 2020, Mary Potter Hospice took over procedures. of contacts (by telephone/ telehealth or face- named doctors for each community base, rather as the service provider for the palliative care end to-face) increased by 7%, with telehealth than working across bases. of life home service. The service, funded by The auditors said that the Hospice has a culture contacts increasing by 82%. After-hour contacts CCDHB, allows for increased specialist palliative of continuous quality improvement where increased by 43%. The Hospice worked hard to Quality care assessments and care provision for those consumers are at the centre of care. They also flex our services to keep patients and families at Quality is embedded in everything we do at Mary with a terminal illness in the last days of life. said the Hospice strives for best practice and home and safe in their ‘bubble’. Potter Hospice. In January 2020, auditors from Delivering this service supports a more promotes palliative care principles. the DAA group (the Designated Audit Agency for streamlined approach to community end of life During this time we also increased access to Ministry of Health) performed an independent bereavement services, knowing that losing loved care. The service is provided by registered ones during lockdown was traumatic. All nurses and health care assistants and is delivered bereaved carers were triaged to receive priority in the patient’s home. The aim of the service is contact from our team quickly after to support families and carers to keep their loved Telling our stories during lockdown bereavement. one at home through intensive nursing support, about such issues as finances but also about if this is the person’s preferred place of death. During the Covid-19 lockdown the more down to earth things, like who will look Overall, the Hospice responded well to the Between the start of the service and the end of Hospice ran an online campaign to after their pets.” challenges of maintaining service in the face of June, the service was provided to approximately reassure the community that we Covid-19. Our Emergency Management Team 28 people, in their own home. remained open and continued to care for The COVID-19 restrictions changed how the met daily during Level 4 and level 3 of the patients and whānau 24/7. The campaign nursing team provided care. Consultations were pandemic. We quickly implemented service Inpatient Unit Model being done over the phone and face-to-face changes, new systems and processes that was called Care That’s Always There… of Care Review visits only occurred if absolutely necessary. allowed us to continue delivering quality care in The purpose of this review was to provide an Community Nurse Shaun is one of the three a way that supported the ongoing safety of our objective, external review of the IPU Model of Mary Potter Hospice Palliative Care Coordinators “It is really about maintaining that good contact. staff, volunteers, patients and their families. Care, including systems and processes and in Wellington. A specialist community nurse who Some of our patients’ lives have been disrupted There were also a range of learnings from this engagement with other internal and external works in the city area, Shaun had to adjust to in a major way and are socially isolated. Our period which staff will continue to evaluate and services. working from home during lockdown. Usually, telehealth programme is helping to provide care process. he and the rest of the wider community in that area. Also, the Hospice is contactable 24 Between March and June 2020, two external outreach team meet with patients and whānau at hours a day. So there is always someone on call Hospice @ Home reviewers interviewed 45 staff in total, held key their homes. who can help.” In May 2018, we increased nursing services in stakeholder meetings and reviewed the Hospice the community to meet the needs of patients strategy, policies, Hospice NZ standards and During lockdown Shaun said that the future was and families after hours and during the literature. Focus groups were held and uncertain for a lot of our patients, so we try and weekends. The service supports patients with observations made. The review also looked at put in place a plan for them. complex physical, emotional and psychological human resources, financials and service data. “That may be around pain management, but will symptoms who choose to remain in their own There were a number of findings and also include arranging equipment, nursing and home. This new service receives no specific recommendations, which IPU staff and care, even organising wills and other legal government funding so we have reallocated management are reviewing together to identify arrangements. Sometimes it is their family existing funding and utilised our financial the priorities for the next one to three years, in members who need our support,” he said. reserves. Our strategy seeks to move more alignment with the strategy and service needs. services into the community, to tailor our Once the priorities have been identified, a Being able to give wide-ranging care is a real services to meet the needs of patients and project plan will be established to determine privilege, Shaun says. families and better support our partners. This next steps. What was clear in the findings was “It is a bit like a Venn Diagram. You have the closely aligns with the DHB’s Regional Strategy that clinical care is delivered to a high standard, physical, psychosocial and spiritual elements. for Palliative Care. Of all the patients who died the passion and enthusiasm of those who They all overlap at some point. A patient is not under our care, the proportion of those who contributed was impressive and there is the being looked after for just their symptom died at home has increased from 28% in 2017 to potential for further progress the coming years. management. We will have various conversations
6 Mary Potter Hospice Annual Review 2020 7 Services for Māori received a ‘continuous Compassionate Communities Pasifika engagement This year we have been privileged to welcome improvement’ (excellence rating) during the Anthony Carter to our Pasifika Advisory Group. Hazel Neser, Bereavement Lead, supported by Our Pasifika Liaison role has been in place for audit, with the report stating: Anthony has been pivotal in the creation of the the Day Services Team, facilitated a number of four years and works closely with the Hospice’s very successful community workshops on Pasifika Strategy. Anthony’s long background in “The planning in place at Mary Potter Hospice to multi-disciplinary teams to support Pasifika end-of-life matters. Called ‘Lining up the Ducks’, building services and workforce development is meet the needs of Māori, exceeds that expected patients - particularly where there might be the workshops were conducted throughout the a welcomed skillset to Mary Potter Hospice. We for full attainment of this criterion. Services have reticence by patients and family to accept the wider Wellington area and covered legal and know with his ongoing insight and guidance we been planned and implemented to improve services offered. This can be due to factors such financial matters, funeral planning, and advance will enable better outcomes for Pasifika families equity of access to services and success is seen as family expectations of care or a language care planning. Through the support of social in our service both before, and after, the loss of in the increasing number of Māori receiving barrier. service agency staff, the workshops were made someone special. palliative care. The Hospice is a leader both more accessible to harder to reach communities Pasifika Liaison Tiumalu Sialava’a has an regionally and nationally showing their Māori engagement - such as homeless women, people living with important role in raising awareness with Hospice commitment to the Treaty of Waitangi through mental health issues, grandparents raising staff and volunteers about Pasifika people’s Covid-19 presented a cultural challenge for service planning and research in partnership grandchildren and gang members. needs and expectations for their care. Tiumalu some Māori. Restrictions on gatherings and the with Māori to identify and develop services that also works with other health and social service inability to provide manaaki and aroha in the meet the needs of Māori in the Wellington area The Day Services team were pleased to provide providers, Pasifika networks and churches to usual ways to each other during lock down and throughout New Zealand.” support, connection and information to almost share information about the palliative care triggered an ongoing increase of referrals to Day Services 200 people in the community this year, despite services the Hospice provides to meet the Māori Whānau Liaison Rena Johnson. Rena’s the challenges of lockdown. end-of-life needs of Pasifika people. gentle approach helped many whānau at a time Bereavement when personal and cultural obligations were The following charts are part of an evaluation of The bereavement teams have had a very busy In the Wellington region, the Pasifika population hard to meet. Rena’s ability to be flexible and a ‘Healing Through Storytelling’ session at year with a sharp increase in requests for is 20,997 people (6.6%). The Hospice appears to work alongside funeral directors made a real Strathmore Park Community centre. They counselling following the lockdown. Whānau be meeting the demographic need, with 7% of difference to many whānau at this time. and families are facing a range of complexities highlight the diverse ethnic mix of those present, all Hospice patients being Pasifika. There has due to the disruption caused by Covid-19. As a the connection people feel to their existing been an increase in referrals for Pasifika patients result, our counselling team is working at full community places of support and the most which indicates we are on the right path. capacity to meet these needs. effective ways to reach people.
Work has been undertaken by the bereavement Ethnicity teams on the development of a new bereavement support strategy to guide Good friendships made at Porirua day unit implementation of a culturally responsive and NZ European Asian Don (left) and Alan (right) wear the mayoral During lockdown, Alan and Don kept in touch. culturally safe bereavement support service. This Māori Pacific Peoples chains of Porirua City at day unit meeting when Alan called Don every week or so to check in. involves taking a whānau and family-centred Cook Is Māori Other Mayor Anita Baker came to visit for a chat over a approach to better meet the needs of Māori and He has also made a habit of calling other people cup of tea. Don and Alan struck up a friendship Pasifika. In addition, adopting a compassionate from the unit during the lockdown to see how at the Day Unit. Both men had served in the communities approach to bereavement support How did you hear about they were. army, raised families and travelled. means that the Hospice can strengthen the session? partnerships with a variety of community Advertisement/social media They both missed the Day Unit and the agencies, social services, marae and churches in Another health worker companionship it offered during lockdown. order to empower communities to meet the Hospice sta Don agrees – he says he couldn’t speak more needs of their bereaved and grieving whānau Whanau/family/friend Other highly of the team at Mary Potter Hospice. and family members. Both men say the friendship they formed with During Covid-19 lockdown, every patient within How well were your hopes met? one and other, along with the other members of the Hospice service received regular social Not at all (0) the unit, has been special. connection calls from staff and volunteers to Somewhat reduce isolation. Those calls were well received, Satisfactory “You make good friends there,” Don says. with one patient saying it was: ‘The highlight of Good “Some of them pass on and you do miss them. I my day.’ Above expectation have enjoyed every friendship I have made.” Not specified
8 Mary Potter Hospice Annual Review 2020 9 Presentations remember about you through completing a "I love art therapy and seeing Olivia. It is far creative project over a series of weeks. better than counselling as it is more relaxed and Manager of the Porirua Community Team you get to think about other things while you Norma Hickland presented at the 2019 Oceanic Porirua patients continue to meet as an interim talk about hard stuff." Palliative Care Conference in Perth on measure at a local café fortnightly while we underserved communities. In September 2019, eagerly await the refurbishment and completion "I like making things with Olivia and just chilling, Counsellor Viviana Fon and Manager Day of Te Whare Rānui. it seems easier to talk about stuff when you’re Services Vanessa Eldridge both presented at the doing something else and talking... she Public Health in Palliative Care Conference in Arts therapy for young people understands". the Blue Mountains, New South Wales. Vanessa Olivia Marsden moved from her role as the shared about ‘Manawataki’ - an event hosted in Porirua Day Unit Coordinator to work as an art Companion Service June 2019 - exploring loss grief and compassion therapist for young people. This new and much Coordinated by Community Volunteer Lead with rangatahi through rap, spoken word and needed service commenced in December Julie McLeod, the service aims to enrich the poetry. Viviana shared her wisdom and 2019. This year, Olivia worked with 19 children quality of life of Hospice patients living in the Two volunteer community companions, Jo (left) and Annie. reflections from a range of collaborations in - with many others on a waitlist. Young people community. The service is provided by recent years in the bereavement space. These usually receive around four to six sessions and volunteers from a range of backgrounds and age included a young bereaved partners group with are seen by themselves - or in sibling groups groups. Volunteers are available to spend time Visiting academic The Cancer Society, tree planting with local iwi - at their home, at Hospice bases or sometimes with patients and can give relief to family In September 2019, Mary Potter Hospice hosted Ngāti Toa and children’s remembrance services at their school. members/carers. Volunteers may: visiting Canadian academic Holly Prince. Holly with Te Omanga Hospice. visited the Inpatient Unit and Te Whare Rānui • Talk and spend time with patients at home Here is some feedback from the art therapy and shared about her research project which It was a pleasure to welcome two rangatahi to sessions: • Take people out to do an errand or to enjoy resulted in the creation of palliative care the Hospice’s annual meeting in October 2019 some time away from home resources and tools for First Nations Peoples to share their performance. “[Name] still requires Olivia to check in with him across the whole of Canada. and when I get bedridden with my breathing, • Give carers a chance to have a short break Day Units his anxiety increases a lot. To know he has • Be a compassionate, confidential, person to Our Mary Potter Hospice people Our Day Units continue to be a space where someone he trusts other than myself is a huge be with. Mary Potter Hospice encourages people of all people can be together, have fun, feel supported relief to our entire family. I suppose due to my ages to work for us. We have, in general, a and enjoy life. It also allows family carers some illness things can fluctuate from day to day and This service is proving to be valuable, with one mature workforce, and enjoy all the much deserved respite. Mary Potter Hospice’s we have no idea how long this could go on carer saying: “I have noticed a positive change in accumulated wisdom this affords our patients Day Unit Coordinators draw on occupational for... so every day is different…which makes it our relationship as Mum has been able to share and their whānau. We make huge efforts to therapy and arts therapy disciplines. The Kāpiti hard on the wee fella”. conversations with her companion and I have accommodate the needs of our workforce, with Day Unit continues to be well managed by Linda become more of a son again… it has taken a attention paid to flexible working practices. Miller and enjoyed by patients of Kāpiti. load off my shoulders”. These practices include working remotely, while The services provided at the Newtown Day Unit Dementia Friendly a large component of our staff work part time have been revamped (for the 2020-21 year) and Recognition Programme hours that suit them. We are very conscious of now include: the physical, mental, emotional, spiritual and Mary Potter Hospice is working to achieve environmental wellbeing of all our people. • Living Now – A programme which provides accreditation as a Dementia Friendly workplace an opportunity for social connection, in the Dementia Friendly Recognition Many of the people who make up our workforce relaxation and self-expression with a group Programme. Tanya Loveard, Occupational have skills and qualifications that are in short of people who understand what it is like to be Therapist, is working closely with a number of supply worldwide, particularly in New Zealand. living with an illness and end-of-life concerns staff, including executives, to ensure the various This means we often experience challenges in • Living Well – A programme which provides sections of the Accreditation Audit self- recruiting the number of skilled people we need. information and support on key topics of assessment, provided by Alzheimer’s NZ, are On 30 June 2020 we employed 166 people (full concern for patients or carers addressed before we go through the formal accreditation process. time equivalent of 106.6) this compares with 163 • Leaving Your Mark – A programme which people (full time equivalent of 105.5) in 2019. provides an opportunity to explore what matters to you and what you want others to Arts therapist Olivia Marsden is making a big difference to a large number of young people struggling with grief, loss and change.
10 Mary Potter Hospice Annual Review 2020 11 Property: building the future Our communities – supporting Te Whare Rānui Mein Street Villas Hospice through thick and thin The exciting work on Te Whare Rānui has The renovation of the three villas on Mein Street continued this year with significant milestones was completed near the end of 2019 and they Through a year of incredible ups and Acknowledging incredible reached in both the building and fundraising were immediately put on the rental market. They downs, the support we’ve received from community fundraising: efforts. October 2019 saw the last of the are very desirable apartments and we have been the community has been just that – Fabric-a-brac previous occupants of the building move out. very fortunate to have had no down time During the year we worked with the architect to between tenants. The rental income helps to incredible. obtain both resource and building consent to fund Hospice services. undertake the significant renovations required. Starlight Circle regular giving Newtown – our McKee Fehl is continuing the incredible work Inpatient Unit (IPU) they did on Stage One of the build. At the same Refurbishing a 24/7 facility is always challenging. time, the fundraising and marketing team has However there is a continuous need to do so. done an amazing job in raising over $1 million to During the year we have progressively undertake the refurbishment. The staff who have undertaken a flooring project and are now enjoyed Te Whare Rānui as their home since enjoying new carpet tiles and vinyl throughout. April last year are very appreciative of the facility. With upgraded bathrooms and the new floors, We look forward to work beginning soon on the the IPU is looking much fresher. Our café has Our Starlight Circle regular giving programme second stage of the renovation and being also been refurbished. It lost its natural light continues to be a vital source of fundraising income for the Hospice. We remain grateful for completed near the end of 2021. because of the apartment build, so we took the Hospice Patron Dame Kerry Prendergast (left) giving a opportunity to brighten it up with new counters, the generosity of those in our community who Certificate of Appreciation at the 2019 annual meeting to Mary Potter Apartments furniture and a wall mural. The next major task commit to a regular gift. This provides us with a Deb Dornbusch (centre) and Stella Thorp The day the earthworks started in October 2019 to be scheduled and budgeted in 2021/22 will stable funding source, now and for the future. Josie Brennan started up the Fabric-a-brac was very momentous in the Hospice’s journey. It be internal painting. This year, in addition to our usual fundraising enterprise in 2007 solely to raise funds for Mary is a challenging building site and the McKee Fehl methods, we undertook a new approach to Potter Hospice in memory of her late father, team are pleased with the progress they have encouraging regular givers through a digital lead Frederick. Over time, she grew the business and made. The lockdown added a couple of months campaign. This was delivered in partnership with decided to hand it over to a committee in 2011. to the timeframe, with the finish date now Oxfam New Zealand, utilising a Facebook survey The committee now runs two profitable events scheduled for August 2021. to find people for Oxfam’s tele-fundraising team each year. For the last nine years those events The apartments are being built to be retained by to call. The campaign ran for three months, have raised an average of $6,000 annually for the Hospice and return a rental income to help starting in May 2020 during the level four the Hospice, under the leadership of Deb fund Hospice services. lockdown. We were thrilled to not only acquire Dornbusch. The committee’s effort to run the 99 new regular givers with an annual value of event and their connections in the community Mary Potter Apartments Limited has its own $26,940, but we also managed to identify 1,261 have been truly outstanding. Board of Directors, who meet regularly to people who were interested in being contacted In 2019, they were given a fundraising award at oversee this project. Four of the directors are by the Hospice in the future. also Trustees on the Mary Potter Hospice Board. the Hospice’s Annual Meeting for their efforts. This campaign provided the Hospice with a new They certainly found a niche in the market with 11 Daniell Street form of community engagement and greater people queuing up at the doors every time, During the year we purchased an adjoining insight into what people know, or think, about every year. In total, they have raised over property at 11 Daniell Street. This is to provide the organisation and palliative care. It also $35,500 for Mary Potter Hospice. some level of future proofing for the Hospice as demonstrated what could be achieved through a well as the potential to provide a few additional collaborative partnership between charities. car parks, alongside our other car parking space.
Photos show the site before building works began on the Mary Potter Apartments, and in September 2020 with construction well underway.
12 Mary Potter Hospice Annual Review 2020 13 The 2019 Hospice Richard House The Arthur Young Memorial Fund Strawberry Festival We were grateful to be able to establish a special Mary Potter Hospice started running the welfare fund for patients of Mary Potter Hospice, Hospice Strawberry Festival as a fundraiser in after receiving a donation of $200,000 from the 2005. Since then, it has grown each year and sons of Arthur Young, Warren and David. become a popular event in people’s calendars. “During his life, our father supported a wide Pak’nSave - who are our major sponsors for range of social and religious causes. He would these events - have been with the Hospice since be very pleased that his money is supporting the start of the festival and are now supplying in people in need in the Wellington region, excess of 5,000 punnets of strawberries and especially those who are sick and going through over 1,000 litres of ice cream across four events. Richard helped raise funds for Mary Potter Hospice very hard times,” said Warren and David. In 2019, EFTPOS NZ supported the festival by when he walked the South Island Te Araroa trail. creating a bespoke screen allowing effortless Our sincere thanks to David, who is a volunteer payment. 2019 was a great year for the It is the efforts of many, many individuals that at Mary Potter Hospice, and Warren for Strawberry Festivals. Not only were the enable Mary Potter Hospice to keep going. providing such generous and practical support strawberries plump and delicious, the amount People like Richard House, for example. to people in need. This fund is expected to be the Hospice raised was phenomenal. The total available for some years. Richard lost his beloved wife Jenny to cancer in earnings were $75,865 – up nearly $20,000 on August 2019. In her memory, he decided to walk the previous year. Bequests the South Island Te Araroa Trail - 1300km over We continue to rely heavily on bequests to help A key success for the Midland Park festival was three months. Richard was very appreciative of fund our services. Bequests over $100,000 are the online preorders, so people from all over the the care that Jenny and he received during her invested with the Forever Foundation, the city could have their Hospice strawberry sundae illness and after her death. Richard agreed for Hospice’s endowment fund. These contributions delivered to their office door. the Hospice to use his story to help raise much are carefully invested and continue to fund needed funds. Although his personal journey hospice services into the future. Our bequest The Kāpiti Strawberry Festival is a true took several turns with Covid disrupting his programme is called the Camellia Heritage Club. community event. From local celebrities, to tramping schedule, he was very successful with local schoolchildren, it’s a fabulous day of his fundraising efforts. entertainment.
Te Whare Rānui milestone achieved: stage two Our sincere thanks to the following trusts, businesses and clubs who have donated, or pledged to donate, to the renovation of the Porirua community hospice hub, Te Whare Rānui. Without your incredible support, the project would not be possible.
Four Winds Foundation Ltd; Hutt Mana Charitable Trust; Ian Crabtree Charitable Trust; Johnsonville Charitable Trust; Judgeford Golf Club - Mid Week Ladies; Lions Club of Tawa; Mary Potter Hospice Forever Foundation; New World Porirua; Nikau Porirua District Fund; NZ Community Trust; Paddy Brow Charitable Trust; Pelorus Trust; Richard & Doreen Evans Charitable Trust; Rotary Club of Plimmerton; RSA Porirua; Sutherland Self Help Trust; TG Macarthy Trust; The Lion Foundation; Titahi Bay Bowling Club; Transpower Community Care Fund; Trust House Foundation.
14 Mary Potter Hospice Annual Review 2020 15 frees up time for staff and volunteers to interact However, the eight weeks of lost trading due to Retail: in with customers. levels 3 and 4 lockdown impacted revenue by approximately $500,000. This was somewhat 2020 was a very challenging year for retail - not mitigated by the Government’s Covid-19 Relief just for Mary Potter Hospice - but for retailing growth mode Package for the Hospice sector which provided across New Zealand due to the impact of specific compensation for the Hospice shops’ Martin Weekes started as our new Retail Covid-19. lost revenue. This funding arrived after the year Transformation Director in September Prior to the lockdown, Mary Potter Hospice retail covered in this review. 2019, with a mandate from the Board to was set to surpass its sale targets by 20%. grow retail sales and unlock the potential in our retail network.
In November, the retail team joined the Hospice New Hospice Retail Transformation Director Bringing a little bit of France to retail in Midland Park to help raise money and Martin Weekes talking to a television journalist awareness at the Strawberry Festival. This time, about the new Cuba Street store Over 300 volunteers generously “I love op-shopping and the Cuba store is very rather than operating a stall to sell items, the support Mary Potter Hospice by pretty. I was looking for a job and someone Hospice instead created a ‘living room’ of has developed a reputation as being a reliable giving time to the Hospice shops from the shop said they were taking on customers’ favourite products. The items were source of pre-loved goods. across the region. Kossoma Kernem volunteers, so I signed up. I love the team, the priced with details of where that money would is one of those 300 - she works in shop and the customers.” Alongside the opening of the Cuba Street store, be spent at the Hospice. the Cuba Street shop helping to the Hospice implemented a cloud-based point From day one, Kossoma says she felt really In December 2019, we closed the Kilbirnie Store of sale system. This gives the Hospice data on curate, price and sell the collection involved in the shop’s workings and quickly – this was the first ever Mary Potter Hospice everything being sold across all eight stores, of goods in store. Originally from realised she had a skill at pricing the many shop. The store had served the Hospice well, but allowing the retail team to manage the retail France, Kossoma decided to special donated objects. was farewelled due to its smaller size and volunteer at the store while network more effectively. Alongside this, the “I am an introvert, so to begin with I wasn’t sure inability to display larger items. looking for work. Hospice has introduced a standardised pricing about being in the store front. I really like structure to make pricing quicker, and easier for Shortly after this closure, the Hospice opened a clothes. I sew my own stuff, I know fabrics quite Hospice shop customers to understand. It also new concept store at 264 Cuba Street, in well, so it was easy to estimate the quality of inner-city Wellington. The Cuba Street store the garments before they get put on the rack.” focusses on retro fashion and household goods. It wasn’t long before Kossoma was in the store The products are the same as our other stores, front – something she has grown to enjoy. but displayed in a less condensed way. The store’s moveable walls allow staff to change its “The customers are so nice and so excited. It is layout regularly. From its first day of opening, the enjoyable to be on the till.” Cuba Street store has been incredibly busy and The care taken by the shop to make sure the best products are displayed is appreciated by The new Hospice shop at 264 Cuba Street has a great selection of retro items. the customers, Kossoma says. “I really like the team and the customers. We are all very similar people. We love op shops because we love the history of an object and the nostalgia attached to it.”
Kossoma gives time to the shop most days and says that volunteering for the Hospice has filled a gap.
“I just really like the human side of it. It is really nice to be around people who are so kind and passionate.”
16 Mary Potter Hospice Annual Review 2020 17 Volunteers: vital to keeping Our Finances things ticking over Mary Potter Hospice finished the Covid-19 impact 2019/20 year with a business as usual Covid-19 impacted the Hospice’s cash-flow. Mary Potter Hospice is privileged to They work as retail assistant, electrical goods operating deficit of $315,407. This Additional personal protective equipment and testers, valuers, truck drivers and in information technology was required. As a have hundreds of volunteers who have compares with the previous financial selected us to be the recipient of their administration support. result, the Hospice incurred additional year’s business as usual operating deficit unforeseen expenditure. Fundraising income precious time, skill, enthusiasm, and Covid-19 and the lockdown period meant of $172,193. from events and grants reduced and retail significant changes for our 680 strong volunteer effort. Their work allows the Hospice to income ceased during alert levels 3 and 4. provide a high level of service to our workforce. Volunteers working in face-to-face patients and their families. Their roles, such as retail and our Inpatient Unit meal service, were suspended and returned in a phased Operating Statement of contribution is deeply appreciated by approach once the Covid-19 alert levels dropped. Revenue and Expenses Group* Mary Potter Hospice the wider Mary Potter Hospice whānau. During the lockdown our focus was on Mary Potter Hospice Group 2020 2019 2020 2019 Volunteers contributed more than 60,000 hours maintaining our volunteer workforce’s wellbeing For the year ended 30 June 2020 $ $ $ $ to the Hospice during the year, in a wide range and keeping them engaged with the Hospice. Revenue of roles. They provide transport to patients, Volunteers stepped up and helped in a range of Revenue from exchange transactions companionship and they cook meals at the creative ways such as undertaking research, CCDHB contract 6,506,964 6,335,477 6,506,964 6,335,477 Hospice Day Units. Trained volunteer designing infographics, and making connection Retail shop revenue 1,916,181 2,012,851 1,916,181 2,012,852 biographers provide a free biography service, calls to patients. Other revenue 130,341 625,140 165,977 561,611 and in the Inpatient Unit in Newtown volunteers Interest and dividend revenue 4,329 88,830 540 528 serve meals and drinks, work on reception and The Volunteer Advisory Team continues to 8,557,815 9,062,298 8,589,661 8,910,468 arrange the flowers. provide valuable ideas and feedback. Over the last year they have contributed to important Revenue from non-exchange transactions Volunteers make a major contribution to our pieces of work. We are very fortunate to have a Grants and fundraising revenue fundraising efforts, helping to run community talented, solution-focussed group of people Grants 714,212 369,533 896,603 673,007 events and holding collection buckets. Without who represent the volunteer workforce that we Fundraising revenue 872,025 1,068,030 872,025 1,068,030 volunteers our Hospice shops couldn’t function. can go to for advice. Volunteer services 925,086 1,239,540 925,086 1,239,540 2,511,323 2,677,103 2,693,714 2,980,577 Expenses Annette Kemp believes food tastes better when it’s Personnel expense 10,229,876 8,368,918 10,229,876 8,368,918 made with love. As a volunteer cook at Mary Potter Operating lease expense 539,538 519,680 539,538 519,680 Hospice’s Kāpiti Day Unit, Annette brings a smile to Depreciation and amortisation expense 488,303 475,739 488,303 473,852 many patients’ faces with her culinary skills. Other expenses 2,728,399 3,383,067 2,645,425 3,241,335 “It is a humbling experience to be able to share Volunteer services 925,086 1,239,540 925,086 1,239,539 Total expenses 14,911,202 13,986,944 14,828,228 13,843,324 and give something to other people who are going through such a difficult time. It gives me great pleasure.” Operating surplus/ (deficit) before bequests and donations (3,842,063) (2,247,543) (3,544,853) (1,952,279) Originally from the UK, Annette immigrated to Revenue from non-exchange transactions New Zealand with her husband six years ago. She Hospice care. I know how vital and important the Bequests 1,514,551 1,313,854 1,141,905 739,512 wanted to get to know her community so looked work is. While I am not medically minded, the Donations 1,464,155 1,962,543 1,101,011 1,040,574 for opportunities to volunteer. She spotted an thought of giving back via food was a good idea.” COVID-19 Wage Subsidy 986,530 0 986,530 0 advert for volunteer cooks to help with food at 3,965,236 3,276,397 3,229,446 1,780,086 the Day Unit and applied. Getting to know the patients was the highlight, Annette says. She and the other cooks often sit Operating surplus/ (deficit) after bequests and donations “Volunteering makes you feel part of a down and eat with the patients. Being able to 123,172 1,028,854 (315,407) (172,193) community. While I have been in New Zealand I chat about life – and often food – brings a lot of have lost two cousins to cancer who had been in joy, she says. * The Group financial information includes Mary Potter Hospice, Forever Foundation and Mary Potter Apartments Ltd
18 Mary Potter Hospice Annual Review 2020 19 Where our revenue comes from... Ongoing Inpatient Unit and Expenditure Where it is spent… Community Base Upgrades Our Hospice at Home service was fully Newtown implemented during the year. Expenditure on t er olunteer ervices As part of the Hospice long-term maintenance Hospice at Home increased by 150% from the 1% Other plan, the carpet was replaced at the Newtown previous year. This reflects implementation of an 6% Volunteer Services Retail tores Inpatient Unit at a cost of $87,743 during the important element of the Hospice’s strategy to 6% improve our care in the community. 13% Retail Stores year. This project was completed with the help 10% of funds received from several grant providers. The overall cost to run the Hospice during the un raisin Fundraising year was $40,000 per day. Pro ects 6% Te Whare Rānui – Porirua 52% 6% Hospice staff moved into one part of these new This includes our fundraising and retail teams, 6% rants Property & 6% 55% premises in April 2019, which is our new Porirua the multi-disciplinary clinical teams, our Equipment 8% Community base from where the Hospice can expanding community services, and the deliver palliative care services. A capital Inpatient Unit that operates 24 hours a day, 365 e uests 8% 14% overn ent campaign to raise $1m for renovation of the rest days of the year. Support Services of the building (Phase 2) was successfully onations 2% Patient & Whānau Care completed during the year and construction is Audited financial statements Education, expected to commence by December 2020. The financial information on page 19 includes Research & Quality the operations of the Mary Potter Hospice and Income Group. The full audited set of financial CCDHB funding statements are available on request. They The Hospice’s partnership with CCDHB remains provide a more complete understanding of the financial performance and position for the year. Unit trust investment portfolios initially dropped can go ahead. The balance of funding is strong and the DHB’s commitment to the service saw an increase in overall CCDHB in value, however, have since recovered and provided by way of bank loan. Work is well Our audited financial statements for 2019/20 for funding of 2.7% during the 2019/20 financial been more stable. At 30 June, the Group value underway and the first tenants are expected to the Mary Potter Hospice Group consolidate the year. This includes some new funding for of these investment units was $9,223,837. move in from August 2021. The project is being results for Mary Potter Hospice Foundation, the additional services provided by the Hospice. undertaken by the charitable subsidiary Mary Potter Forever Foundation and Mary Potter The Hospice received $986,530 from the Wage However, the Hospice continues to face service company, Mary Potter Hospice Apartments Ltd. Apartments Ltd. Separate audited financial Subsidy Scheme. There were no job losses as a demand and cost pressures that are beyond the Dividends from the company will help fund our statements are also available for each entity. result of Covid 19 lockdowns. In June, the service. During the 2019/20 financial year Mary scope of this funding increase. Government Hospice was advised of palliative care Covid Potter Hospice Apartments Ltd classified all funding was 52% of total income for the year. The Forever Foundation is a capital endowment funding of $561,177 from the Ministry of Health apartment development costs as work in fund that provides an annual grant towards to support services during both 2019/20 and Bequests and Fundraising progress. Hospice operational costs. 2020/21. Total bequests of $1,514,551 were received by Investment properties the Group during the year. Bequest income Mary Potter Apartments Ltd will provide long Arthur Young Memorial Fund increased by 15% this year and the Hospice is term sustainable rental revenue for the Hospice A project to substantially upgrade three In May, the Hospice received a generous extremely grateful to the generosity of as demand for Hospice services continues properties on Mein St was completed during the donation of $200,000 to establish the Arthur individuals and their families. to grow. year. The renovation and reconfiguration of the Young Memorable support fund. rental properties was undertaken in order to Other fundraising revenue raised by the Group The audited financial statements are available This fund supports Hospice patients and whānau maximise rental returns and also allowed room amounted to $3,050,392. upon request from: for the apartment development to be situated in need of financial assistance or social support. Mary Potter Hospice behind the buildings. The properties were The Hospice acknowledges the ongoing It is anticipated that each year grants totalling PO Box 7442 transferred to Mary Potter Apartments Ltd during committed support from donors and sponsors, $15,000-$20,000 will be drawn from the fund. Newtown the year. This takes the total number of houses businesses, groups and individuals, across all Wellington 6242 Apartment development owned by Mary Potter Apartments Ltd to four. communities of Wellington. Thank you. Work continues on this project which will see a Rental income has increased substantially as a email: [email protected] 41-unit residential development built adjacent to consequence of the successful completion of www.marypotter.org.nz the Hospice's Newtown base. Generous donors the refurbishment work. have contributed funding to ensure this project
20 Mary Potter Hospice Annual Review 2020 21 Mary Potter Hospice supporters
Mary Potter Hospice relies heavily on the support of PLATINUM the community, as without it we couldn’t continue to Alpha Charitable Trust (Arthur Young Memorial provide our services free of charge. We are grateful Support Fund); Ian Crabtree Charitable Trust; to everyone who helps us, in whatever way they can, Mary Potter Hospice Forever Foundation; to achieve the highest quality service possible for NZ Community Trust; The Lion Foundation. people in our care throughout the Wellington region. GOLD Every donation we receive is used wisely and Farmers - The Farmers’ Trading Company Ltd - Our namesake The Venerable Mary Potter respectfully to provide the very best patient care. Farmers Stores Wellington Region (Kilbirnie, Thank you to everyone – individuals, families, friends, Lambton Quay, Paraparaumu and Porirua); Hutt groups, workplaces and so many more – who Mana Charitable Trust; Sutherland Self Help Trust; donated to The Mary Potter Hospice Foundation Trust House Foundation. Mary Potter Hospice Mary Potter Hospice Retail Support Centre in the financial year 1 July 2019 – 30 June 2020. Inpatient and Community SILVER General enquiries and to arrange pick up of donated goods: Services – Wellington P: 04 237 2300 We are pleased to acknowledge the generous support Jack Jeffs Charitable Trust; Nikau Foundation 48–52 Mein Street E: [email protected] of the following businesses, trusts and organisations. (Nikau Porirua District Fund and Richard & Doreen PO Box 7442 W: marypotter.org.nz/support-us/shops Evans Charitable Trust); NZ Lottery Grants Board; Newtown NZME; QMS Media NZ; Ray Watts Charitable Trust. 9am–4pm Mon–Fri Mary Potter Apartments Wellington 6242 We are very grateful for the generous individuals, BRONZE P: 04 801 0006 Mary Potter Hospice shops businesses and trusts that have supported the building Bowen Trust Board; Essential Helpcare; Irene Baker F: 04 389 5035 Miramar Tawa of the Mary Potter Apartments to date. Our fundraising Foy Charitable Trust; Johnsonvale Home; Paddy E: [email protected] for this project is still in progress. We look forward to Brow Charitable Trust; Resene Paints; Ron Long 136 Park Road 197 Main Road acknowledging all our Mary Potter Apartment Charitable Trust; The Nick Lingard Foundation; Community Hospice – Porirua P: 04 380 7057 P: 04 232 7798 supporters together in our next annual review Transpower Community Care Fund; Wareham Te Whare Rānui 10am–4pm Mon-Sat 10am–4pm Mon–Fri Property; Wellington Regional Stadium Trust. 10 Awatea Street 10am–2pm Sat Ranui Heights Karori OTHER CONTRIBUTORS: TRUSTS, BUSINESSES AND ORGANISATIONS PO Box 50089 255 Karori Road Porirua ANZ Wellington Region Commercial & Agri, Retail & Business Banking; Bank of New Zealand Operations; Porirua 5240 P: 04 476 0381 21 Kenepuru Drive P: 04 237 2313 Bathroom Direct; Betty Stoker Charitable Trust; BNI Accelerate; BNI Better Business; BNI Biz Grow; BNI P: 04 237 7563 10am–4pm Mon-Sat Business Abundance; BNI Capital City; BNI Gold Coast; BNI Positively Wellington; BNI The Brunch Bunch; F: 04 237 0864 9am–4pm Mon-Sat Brian Whiteacre Charitable Trust; Bunnings Wellington Central; Buoy Salon & Spa; Capiche Design; Carrello Thorndon E: [email protected] del Gelato; Catapult; Coffee Supreme; Cohen Family Trust; Connected Accountants; Craigs Investment 95 Thorndon Quay Paraparaumu Partners; Crestmont Group; Cyprus Community of Wellington & NZ Inc; Darroch Ltd; Devereux-Blum Community Hospice – Kāpiti P: 04 472 5819 9 Kāpati Road Training & Development Ltd ; Dilmah New Zealand Ltd; Dorothy L Newman Charitable Trust; Eftpos NZ; ELE 36 Warrimoo Street 10am–4pm Mon–Fri P: 04 298 5700 Group; Elite Services; Ellen Ngaire Cooper Trust; Entertainment Publications Ltd; Fabric-a-Brac; Flight Coffee; PO Box 460 10am–2pm Sat 10am–4pm Mon–Fri Go Media; Good Bitches Baking; Greenwood Roche; Harbour City Window Cleaners; Harcourts Paraparaumu 5254 10am–2pm Sat Paraparaumu; JacksonStone & Partners; Kāpiti Law; Kāpiti Underwater Club; Karamea Ltd; Kefalonia Luxury City Retreat; KPMG; Little Company of Mary - New Zealand; LPM Property Management ; Luke Southorn P: 04 296 1283 264 Cuba Street, Te Aro Newlands Consulting Ltd; MediaWorks; MetService; Mills Albert; Ministry of Social Development Community Awareness F: 04 298 3970 P: 04 213 8382 Newlands Shopping Centre & Preparedness Grant Fund; Mobil Kāpiti; Mojo Coffee Cartel; Mokoia Masonic Perpetual Trust; Moore Wilson E: [email protected] (opposite Newlands New World) & Co Ltd; Namaste Foundation (through the Caremongering NZ Fund); New World Porirua; New World 10am–5pm Mon–Sat Thorndon; participating New World Supermarkets (Add a Dollar Campaign); Ngā Pae o te Māramatanga; Donations Administration P: 04 477 4115 North Island Spearfishing Championships ; NZ Institute of Marine & Power Engineers Inc Wellington; Freepost 3053 10am–4pm Mon-Sat Pak’nSave Kāpiti; Pak’nSave Kilbirnie; Pak’nSave Porirua; Paraparaumu College; Rail & Maritime Transport PO Box 7442 Union; Raumati Beach School ; Robert & Kathleen Lyon Charitable Trust; Rotary Club of Plimmerton; RSA Newtown Porirua; Rutherford & Bond Toyota Porirua & Kāpiti; Simply Security ; Sisters of Compassion; Society of Mary Wellington 6242 (Marist) Trust Board; T&R Interior Systems Ltd; The Antique Fair Charitable Trust; The Dominion Post; The Newton Family Trust; Thomas Cavell Connelly Nichol Charitable Trust; Titahi Bay Bowling Club; Trade Me Ltd; P: 0800 627 976 Walter & Rana Norwood Charitable Trust; Wellington Chamber of Commerce; Wellington Children’s F: 04 389 8706 Foundation Inc; Wellington City Council; Wellington Indian Association Mahila Samaj; Z Vivian Street. E: [email protected]
22 Mary Potter Hospice Annual Review 2020 marypotter.org.nz