London's Bus Stations

The voice of London transport users

London A TravelWatch report

London’s bus stations: a passenger’s perspective

We funded are

and its streets led approach led

- of rail services in and services rail of nce from transport users and from users transport enger experiences and enger experiences

modal body set up by Parliament by to setmodal up body

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ondon’s strategic road network. roadondon’s strategic t more than .londontravelwatch.org.uk o e we keep up to date with pass with date keeptoupe we www

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18 - 00 cases with the operator because the original response the original because the operator the with cases 00 5 l that we do for a better travel experience for all those living, orfor working all those experience living, dofor travel a l that we better 17 is the independent, multi is the independent,

councils.

in 20

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for London’s travelling public.for travelling London’s almost

ach TravelWatch concerns We monitor trends in service asquality partour of intellige We service in trends monitor transportthe ofthe parts to and meet seek relevant We influence with regularly publicaffecttravelling which on industry the all issues andorganisations, user interest We groups a rangepublic of wide with work ensur researchbodies to carried out by others, to ensure that our work is based is the best on possible our ensure others, that work carried to out by evidence service with unable resolve beento that have Wepeople complaints investigate providers tookup unsatisfactory was complainant had received We commission and carry out research evaluatethe andresearch, and interpret Weand carry commission

    

1 Ouralpress aim is to in surrounding London region. visiting and its paying for our own travel, and seeing for ourselves what transport users go through, helps through, fortransport go what users for and seeing ourselves travel, paying own our up date. and to ensure remain connected we Parliament and localParliament London’s transport public network extensive using Ourof experience We speak for the travelling public in discussions with opinion formers and decision makers and public decisionformers opinion in discussions for with We travelling the speak Government, the Assembly, theLondon, Londonthe ofat including Mayor levels, all by and accountable to theLondon Assembly. and to by accountable Our appro around London, all Transport for London (TfL) services (bus, Tube, DLR, trams, taxis) and (bus,DLR, trams, services taxis) Tube, forTransport (TfL) London all around London, L using andpedestrians motorists, cyclists London a provide voice

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

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Introduction for stations standards London’s bus Developing Conclusions recommendations and

for improvement satisfaction surveys forTransport E, customer London’s Appendix Appendix B, stationAppendix visits bus Sample of C, previous research: AAppendix summary improvements of D, previous research: AAppendix summary 1 2 3. numbers bus and passenger A, station Appendix London’s Foreword summaryExecutive

Contents

cted to cted

be made.be

public transportpublic

seen

we have have we

finish one at Muchthis of is

expect fromtheir expect time information, information, time ated more widely. ated more widely. should rips to be by foot, or by cycle be to rips ave realave either start 0+ London bus stations and London0+ bus information andshelter,

d www.londontravelwatch.org.uk ddlesex Hospital. These locations could well benefit from benefit ddlesex Hospital. well Theselocations could produced a set of that standards bus a produced set bus passengers bus

, many ofmany the 6 journeys a day journeys have beenhave we what pleased with

revious research investigating passenger researchrevious investigating million at most of London’s bus stations or there or London’s busmost is of good at stations

ion users.ion

tions and we are pressing Transport for London (TfL) to change this. Transportfor change are (TfL) London to and pressing we tions

3 Arthur LeathleyArthur Chair Improvements at bus stations will be vital in helping to achieve the London Mayor’s be in helping London vital the to Mayor’s achieve will busImprovements at stations aim of t Strategy 80% Transportof forservice consider better aneven its provide ourTfL We and will ideas that hope bus stat some of the facilities available TfL’sbusat facilities stations. available some the of theirstations, bus by but we well served arepassengers bus generally So London’s and shouldand improvements can consistency, do see to want Passengers would benefit by making this service available at all London’s bus all London’s available thisat making service Passengers by benefit would sta bus stations, used other notformally that but are Theremany are also are locations Castle,for and Ealing Elephant numbersat large passengers, bus by example of andMi Broadway Central For example, bus station Countdown screens are now installed Londonbus are screens many at now stationFor example, bus Countdown from stations bus benefit all. themSome to introduced stations be but these should are conneand as such stations London Underground alongside being located updatesfor are hear Passengers service able systems.to the address public station is happening the transportwhat network. and more across the widely, station local Using ourUsing p have priorities, we totheirpassengers want at stations. see bus provided be replic that practice could some at We have visited We visited have generally we provide have beenAll clean, forh Somepassengers. seating all. not but,of course, staff and retail outlets, Almost a TravelWatch, London ofAt stations. London’s bus been askingwhat bus stations. Foreword

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

4 of of seen

This

simply simply

signage and signage

s improvements are improvements found at a number of bus numberoffound a at

public address facilities and address public

hat hat t

London’s bus stations andLondon’s stations bus level of customer service. However, However, oflevel customer service.

bus station bus in and around stations bus in and the enhanced destination signage theenhanced destination

bus stops. However, large numbers large stops. bus However, Many ofMany the ,

fL operational and serve customers. operational serve and

T - a good

e . London TravelWatch, our general our TravelWatch, general London and visits undertaken to the majority ofmajority the undertaken to and visits

provided by roadside ovements.

bus stations across Greater London. Thesebus Greater London. across stations bus

needs hey are both hey

afety and personal security t ’ impr

0+ s

they provid they : ly provided ly www.londontravelwatch.org.uk

6 , for hysical accessibility hysical al area surrounding the station surrounding al area p

andbus Countdown station

, ard of management and cleanliness both within station,thebus both within management and cleanliness of ard customer service customer service assenger

best practice. example For best p mendations relating to: relating mendations ummary the the of

d standard of shelter, seating and toilet facilities and toilet seating of shelter, d standard use one of theone of use recom s’. street bus interchange andnon interchange bus street

- goo stand high should universal be n

he staffing and management of stations bus management he and staffing o busstation Central and Heathrow Golders Green bus Victoria coach station, station but also in the locbutalsothe in improving t well designed layouts, intuitive comprehensive bus with well stations information a a improvements to research compared what we know passengers want from their bus services from services passengers bus want know their we what research compared

        e There are atbus some stations stations tofacilities thosesimilar forWemade enhanced also recommendations have for example London Underground stations, available at ‘help point We were pleased with the facilities that we found at almost all of the bus in found stations almost the of atall thefacilities that we We with pleased were Without London. exception do makewe suggestions the replication recommends standards forrecommends them. standards Th undertaken research fromprevious by passengers ofunderstanding busLondon’s stations. Most bus journeys start or finish ator start Most bus journeys passengers purposes two stations serve report at looks Executives

f L

well well T help hat bus bus hat serves consideration consideration

in London

est number o est trips and reassurance forand reassurance It is essential t It is . on the Underground. the on

suggests new facilitiesnew that suggests

80% of of 80% public transport that public transport

, The some report describes of

by 2041by .

s . It also already provided at some locations provided at already considered what passengers tell passengers what considered listed along with estimated passenger numbers in that they should be visible and well integrated should and well visible be that they

They are the surrounding streets. They must streets.They be clean, the surrounding Buses account, by far, forfar, great the by account, Buses We also have London’s busLondon’s stations . www.londontravelwatch.org.uk visits with made bus along stations visits London’s to customer survey satisfaction

oot, cycle transportand public oot, cycle

might consider to give an even better experience for passengers at their anbettermight experience consider even to give inue to be the case as the Mayor aspiresas the be the Mayor to to inue case

facilities provision of and standards s based on based on s taken by f by taken

ities for interchange ities TfL ed and provide passengers with information for onward journeys and journeys for onward information and providepassengers with ed on for London’s buson is for stations London’s gers. Introduction under

other transport facilities andotherfacilities transport post previous London TravelWatch research, looking at bus passengers’ priorities and at passengers’ looking bus TravelWatchresearch, London previous ing

5 The locations of London’s bus stations. Appendix A when they respond they when to theexisting universally introduced be that advocate should we hopewe bus stations. there should be systems to provide some level of management level there systems provide some be to should passen This i report of their prior services operate well and consistently across improve. London to and continue operate and consistently services well Our visi with sign butnot thenstaffed possible, where shoulddisruption.if They periodsofbe during London’s bus service is the only 24/7, fully accessible fully is 24/7, theonly busLondon’s service London. oftheentirety Greater 1.3 billion 2.2 to billion, passenger journeys; over compared contThis will be 1

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

6 s . gain gain A ail ail

bus

eco style, style, eco 000

, D 2

Chingford

the most delightful is most delightful the

at ane bus station i station ane bus 000 passengers a 000 passengers

, is t serves

e of the least usedof e the least acent to an Underground Underground an acent to urnpike Lane station bus urnpike On station R Nationaladjacent a to station, i passengers a day.

passengers would want towant see. passengers would L Turnpike 9 usedby day. In addition, T LaneTurnpike is a listed building in the Art adj beenstation.has recently It ofmany hasrefurbished and bustheattributes that

Stratford bus station has the largest number of bus passengers of London's bus stations

www.londontravelwatch.org.uk us stations in London. We provide even them see London. to want in us stations

a growing numberpassengers. of a growing

to Chingford has the fewest passengers adjacent to the National Rail adjacent National the to 47,000station; it serves passengers a day. better services betterservices mostLondon’s bus of Theused locatedstationsStratford, is at are b examples of Below

lear , c

uses could not properly

station visits and how they they and how stationvisits bus stationsbus

bus bus our

bus station was disappointing; b during

. s or London’s Brent Brent Cross approach the kerb www.londontravelwatch.org.uk

Bus Bus with tactile paving as appropriate. Almost all bus stations in Almost bus asall appropriate. paving with tactile

are not disabled. They may have friends or relatives have are,but friends who may or relatives They notdisabled. are , that is that except at Hounslow station where there bea station to dropped where needed Hounslow except at to beto , what passengers need fromLondon’s bus need stations. passengers what

ccessibility n discusses what we found we what discusses n is important is important or young children.or young

stops stops he correct kerb height correct he kerb long with a kerb with long

wheelchair rampwheelchair for and properly deployed out passengers to step onto the pavement. an acute angle are an angle are acute because unacceptable openthe doors often rear far from too at angle, an thethepavement allow to bus a parallel the direction to thebus is travelling. stops must be that at the bus approached by and wide footways and wide Londonhad this desire line kerb on the pedestrian T Our interchange work has told us that passengers want evenaccessible bus want stations that haspassengers Our told us work interchange themselves if they with travelling arethey say, when, accessibility of also the benefits they recognise luggage level have environment. stations Bus should goodPassengers walking a want This sectio compare with a Physical Developing standards f

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

8 bus bus within within

, just as, just the the

we visited we . e publice bstructions but Almost all stations clear ofwere o athere be needs to tolerancezero approach to unnecessary obstructions bus stations on th highway

www.londontravelwatch.org.uk Improving accessibility is more than just ensuring physical accessfor physical those with is moreensuring than accessibility just Improving in the discussed below, particularly are issues impairment.mobility Other access information section.

This advertising board at Finsbury Park station should removedbe

s service

bus station length oflength the slow slow

Houn a projecting roundela projecting At themost sign appropriate is from bethat seen can along the street.

tion totem reinforces sign the

g sign effective is At Shepherd'sAt Bush a sta available www.londontravelwatch.org.uk

thatprojects from perpendicular is and theto building's fascia.

projectin

sign This

. 1 well located well

mounted a bus stationa bus then there then -

signs and signs some poor useful, though we useful, we though

is not it

A building

9 1

examples. of totem projecting signs totem is sign and saw The location of aof bus The location station should visible be from the streets where passengers might arrive. If should bea combination and information Layout At Hounslow,At

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

10 s

many at at of bus stops busof stops is helpful

is present at is present at erchange bus destination signage

works betterworks than mapping

signage Thi stations. bus ished

London’s stations. bus

Similar signage Similar Addington Village int

new or refurb new

Atbus some stations andtheir destinations directional signage.

destination Thisbus stop Lane.Turnpike of London’s all at should beinstalled

there is athere

www.londontravelwatch.org.uk

interchange

illage illage ample destination signage bus of may be appropriate at some locations. at appropriate locations. be may some

Each stopEach Turnpike at Lane has a listclear of thewhere bus goes

At Addington V At Addington good ex This

Bus destinationBus mapping -

. to helpto cal area cal their their This will This will

a bus spider bus a start and start stations assengers will want assengers will because mappingbecause P information them continue journey. This should all beat available asbus it stations is at Underground stations. mean map and lo map all walking at bus

forLegible London

fingerposts -

tion.

based and not multi and not based - useful informa . We . want

www.londontravelwatch.org.uk ore

at bus stations m ld be map be ld

ble more useful This shou much based based wayfinding - it it is

passengers much passengers

map s

At West At bus station, Croydon a suite of 'continuing journey' your information availa is 11 TfL allowed has too many fingerposts in its Legible London wayfinding schemes see to because Interchanges, including bus stations, should be bus prioritised stations, Interchanges,should including wayfinding. offer

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

12 It

. next next

in London serving the serving

taffed by an by taffed buses

bus stations of the

all all

some

from who want to want where know who their These should be universally available These universally be should

it was sometimes difficult to locate sometimes the to difficult it was

, information new addition to new have information kiosks, often information s kiosks, have Bus stationBus Countdown is helpful and should be available allat of London's bus stations That said . useful www.londontravelwatch.org.uk

The information kiosk Shepherd's at Bush is welcome, notalwaysbut staffed because the staffmay otherwisebe engaged

. .

l role of looking after the station generally and providing andproviding station generally lookingl role afterthe of

a bus stations bus bell, or similar, to request the assistance of member the staff of of the assistance or request similar,to bell,

there is a choice available. available. is athere choice r

we we

if rticularly useful to passengers useful passengers rticularly to

pa the real time, next bus, next bus, time, real the

and we during our visits ourduring

visits,

paired paired

and would assist would

er A of staff. ing impaireding tation

passengers and could be passengers and could audiosupplemented by presentation the of informationfor visually impaired users. bus leaves frombus leaves at stations London’s bus Bus station Countdown befor helpful screens will hearing im is a Bus station Countdown summarises s

These hear passengers hope would that this could facility be universal. ourDuring loops audio noted that available at were some of the information kiosks employee with a du with employee for of providing reasonable way a be This seemed to theinformationat kiosk. passengers memb on betterfor walkabout passengers. work whilst would Some large the of

be be

d re . The 2 ngers are not not are mo to busto

elp shoul h be usefulbe

ually impairedually then ‘ might similar to those to those similar and staff

possible, s’ to those with those with to

e transport systeme is use ofuse the internet,

Where information kiosks present point and the on National Rail Underground installed.

information and maps images Tactile . This for is invaluable passe

real time rground Nationaland

. to provide provide to www.londontravelwatch.org.uk

should be investigated to understand if it understand to if it investigated be should place at Unde at place

promote these in their report:theirpromote these in

at busat stations

’s communication with passengers on relies with the ’s communication bus station is located adjacent to the Underground and DLRto stations Underground the adjacent bus is located station

should investigate the introduction of public address systems address public systems of the introduction should investigate

asdeveloped been The RNIB h TfL

is now widely available systems. Nationalthe Rail and Underground on widely is now

TfL

one can hear something of the public address system informing address system informing something public the of hearone can Town Fi

- at stations.bus be installed Fi should - Wi uch ofuch Wi ps://www.rnib.org.uk/sites/default/files/tactile_images_and_maps_2015_brochure_low_res.pdf bus passengers bus such,

‘Help points’ are now common Rail stations htt

13 2 There are also examples of station mapping that is useful to vis mapping that some is of Thereexamples also station are passengers. of investigated. be utility should these Technology This impairments. sensory for stations where they are located adjacent to rail stations andadjacent if their located they are stations where to all buswidely stations. Free As m free Canning As generally network the ofpassengers of the status andhelps assurance th when journeys aboutthem wanting their disrupted.

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

14 with

. should

ter bus shelter bus

seating is a seating a

’ be provided be perch

Whilst ‘ minimum requirement, high proper and seating shel quality also

www.londontravelwatch.org.uk

The provided shelter at Stratford some and other iconic bus stations can sometimes provide not the shelter passengers want has

in the in , but

and seating and seating ers sheltering from the the from acilities forgotten

The seating available Turnpike at Lane was very good, clean, comfortable and undercover

function forfunction passeng from the weather. Canopies must keep off the rain! been pursuit great of architecture mustFormfollow Shelter weather are basic requirements sometimes this Otherf

, not.

or problems

cal

. ance and ance 3 evertheless These facilitiesThese present

. es i . N . tant to passengers to tant every effort every should

ainten , use Toilet and baby change change Toilet and baby particularly facilities are impor For some passengers they makecandifference the between travelling that It is acknowledged this may m of mis passengerwhere is use high madebe provide these to facilities in couldbe provided thepartnership with rail andindustry lo authorit

But, as part of transportBut,asthe of part

passenger facility, butalso as passenger .

hire bikes an area could alsoarea hirean bikesbe could a

parking

The café at West toilets public shares the Croydon atThe café

www.londontravelwatch.org.uk

rveillance.

space is available. space

ontinent, London TravelWatch,2003 where letfacilitiesWhite at City are excellent with long opening is very welcome, not only as they provide as they notonly welcome, is very

London for the c

15 3 during the day and provides welcome surveillance. passive and provides theday during marked out busfacilities stations. provided at of examplesbeing of retail numberThere a are This su additional passive not will need cycle Most passengers bus public some to centralappropriate locate seems their andnetwork locations it given hire may be area. scheme the Cycle at within appropriate parking buscycle stations. ofparking ‘dockless’ To encourage considerate

The toi hours

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

most

, thing

s’ of 30of

social behaviour elp pointelp - h passive surveillance, surveillance, passive important for important surrounding streets surrounding Whilst recognisedthat it is

higher than Docklands Light higher than

oo few highway highway authorities infew oo T t is : i

2010 survey, but there was no butwas 2010there survey,

Bus stop safety was ranked 12stop was Bus safety bus station and ic highway around busstations their ic highway the pavements clear. clear. pavements the means of getting help and a bus stationbus that help and a of means getting

a , the passengers are. London TravelWatch would TravelWatch are. would , London passengers the modes.

it is importantto that anti recognise

TfL TfL , www.londontravelwatch.org.uk quality of the of the quality

Only FinsburyOnly Park, Station Approach, was poorly cleaned of the all bus stations that visited we . other services public transport

perceived safety and personal security are security safety and personal perceived was was as bins.

priority for our improvement priority in , bus bus

ssurance will bestaffpresence, a provided by will ssurance , y TfL to be more active in insisting local highway authorities the highway in undertake more local insisting active be to al to the al to

though is low crime

Almost all all Almost

to bus stations bus to . and graffiti TfL free

- where the where

, local environmental local environmental stations have these attributes and are attributes safe. have these stations

other passengers, CCTV, lighting, lighting, otherpassengers, CCTV, formalfrom ‘ caredfor.feels andlooks staffing Apart and it like is bus However, to want they problematicfor is passengers and something on network the transport see addressed. Bothactual and passengers. A the order same than other Rail, but the lower aattributes as specific properly and personalsecuritySafety crime a is low there is Although no environment. London’s network transport bus crime useofwith associated of is station crime, generally bus separate category Beyond the bus station, where the streets are managed by the highway authority, theby managed highway are the where streets busBeyond station, the clear pavements. wide, level and passengers want to duty keep London their undertake of this responsibility is not the expect thepubl managing of functionimportant local authorit rather than and therea litter detritusproblem. of litter amplewith litter at Only Finsbury Park cleaning is the ofresponsibility the sense of security of senseof security passengers at stations. of stations the bus free were we visited A clean, litter andA clean, litter graffiti environment is fundament enjoyment and The

and bus

Airport

with

mation station is station site site help

to s Green. Both ofGreen. Both s As such, they . coach coach se share share se

ese three bus stations bus ese three

Victoria main coachLondon’s Theretwo station. are othersat Heathrow andGolder the services particulardeserve they considerationbecause by are used particularly disabledolder and passengers transferring and bus. between coach Th of full should suite have a bus infor station thesebe assist to staffed passengers. ome of London’s busLondon’s of ome s include a role for the includefor a nearby role everal strategies to manage East East strategies manage everal to S

may may passengers. s

' bus station and Green bus Golders

These These ut, the bus station can become extremely extremely become station bus can the ut, strategies for those bus stations where staff where for stations bus those strategies , is busy in the peak, but generally quiet during in the generally but peak, , is busy

Central bus station bus elp point elp h in the absence of a member ofa of staff. absence in the ‘

However, it is clear that However, of . it

should be should www.londontravelwatch.org.uk , for example , disruption

rchange without assistance.without

should be should explored.

staff or other help is needed. help or is other staff ach bus station should have a management plan management ahave bus should station ach availability availability controllersby system used ofa address use public CCTV,

. e bus station

They provide information and assurance and can help disabled help and can informationand assuranceThey provide these,

. or manage or

ngers when they need they ngers when es like Croydon crowded streets ydon busydon station

important / coach bus inte Heathrow Central bus station is both a local bus station and an 17

National Rail staff, andelsewhere the Heathrow station, Victoriacoach station busy when there is disruption of the main line National Rail service andNational passenger there main when the disruption Rail service of line busy is to have Bus and negotiate drivers spill into the carriageway. numbers soon grow can very At tim Cro are not availabl customers East is notB and sotheday justified. staffing Passengers will always want to see staff on duty around the transport network and at and at network aroundduty on the transport to always want staff see Passengers will bus stations passe throughout the day. certainly passengers staffing, to justify toofew stations serve dothink we However, there The andstaffing of management

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

look look the the

by theby ,

station’.

as anas neither

the only only the t bus s of s ide an Bu

erated by TfL. by erated

ospital h ospital

There other are locations that andbusfeel like stations although arethey owned, nor op For example Central Middlesex h excellent and very ‘ busy

Because the of number passengers, many cannot be accommodated shelters available. Therebe should considerationof these and locations similar to prov andimproved waiting interchange environment. of passengers of passengers

for example.

‘bus stations’

Thousands TfL

Castle eachday Castle bus stops. bus

& roadside and off street non street and off

www.londontravelwatch.org.uk

buses street bus interchange - similar locations. The bus stops at Elephant Castle& are busier than many bus stations. Some of facilities of the bus stations should consideredbe here and at passengers and Central Middlesex hospital has a station’‘bus that is very busy with London has some very busy busy Londonhas very some and Elephant Brixton interchange at of a amount information. small the shelter and roadside facilities have are they On

- - during during could could

used by by used

ties of are yfinding and Adjacent to Ealing Adjacent Ealing to stationBroadway there are a ofnumber bus stopsand stands that numbers large of bus passengers to access the station. Theseare on streetbut stops, the location fromalso benefit some the of facili conventional off road stations. bus

ue their journey their ue

ddlesex Hospitalddlesex ‘bus station’ n, Legible London wa help passengers contin help

At the busy Elephant and Castle bus stops, a Elephantbus and Castle busy the At us station Countdow us station

www.londontravelwatch.org.uk b be appropriate at Central Mi Central at appropriate be

, would

. For example ublic address system would ublic address on the public highway

19 destination signage station. Ealing and stops at the localised p timesof disruption None of these three examples are formally bus stations, but they serve a bus serve large stations, formally arebut they three examples Noneof these to a to and better deliver of providenumber the opportunity ‘offer’ passengers bus so passengers.

Bus interchangeBus at Ealing Broadway is well organised with both bus stops standsand

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

elp ‘h their their

, re to use them,usere to ach the kerb he street or street he clear of clear should beshould installed

or example not, either signs not, totem

, f , up', up', which means they're from t from - kept kept Accessible Stop BusAccessible

to each stop should be stop shouldeach to

’s s the convenience of conveniencethe

to and to TfL stations they are they recommendations for recommendations destinations service to passengers. bus service more passengers a more passengers , level and, level

if if

ment ment be introduced more widely. Some facilities Some widely. more introduced be the excellent bus stop route signs at newer newer at route signs excellent bus stop the accesslevel , Underground Underground that can choose that can

standard of standard street signage maps are 'heads improve ed at - ecommendation good good (at least 2 metres) (at 2 least

shouldused. be

a for improved facilities are already best practiceat are already facilities for improved

4 or example or s www.londontravelwatch.org.uk

. F

r mapping or directional signage r mapping

provide provide . We these to . want

s eithe already provid already

potential passengers potential .

. should be visible from the street. Where from visible the street. be should

. Appropriate tactile paving mustbepaving installed. Appropriate tactile . those s s . This report considers previous London TravelWatch research and visits TravelWatch research considersand visits London previous . This report therecontinualmust be ‘Heads up’ mappingup’‘Heads o face the same as way the user is facing. This people helps understand their immediate There are also proposals for new facilities to be considered, such as tactile such tactile as facilitiesbefor to considered, proposals new are There also

Conclusions and r . in order that the rear doors are adjacent to the kerb so that passengers can that to so passengers in rearorderare the kerb doors adjacent that the that provide details of thatimportant details intermediateprovide existing bus stationsexisting London’s bus stations should have bus should stations London’s

esign Guidance us station Rather than having north at top, the on

orientated t environment more easily. installed. 4 or projecting signs should be installed. Often this will mean one. more will than or this should projecting installed. signs be Often Signs at each stop. Where appropriate D and information Layout B Bus stops at bus stations must be designed to allow buses allow appro to to must designed be Bus stations bus stops at easily properly. ramp onto deployed be can easily andalight the wheelchair the kerb described in to must built be standards the Bus stops All of All stops. the bus to associated rail station Walkingbe routes should wide obstruction we recommendwe are points’ layouts. mappingbus of station accessibility Physical made to a majority of London’s bus stations to make to of stationsLondon’s bus mademajority a to improvement Most theof recommendation some or refurbished stations London’s busLondon’s station However, particularly carprivate 3. se ider

e the the h elp ke ailable atailable that that n ‘h he he T

on the rail

seating. Thisseating.

’ provided and the provided

good.

to that perch ‘

litterbins

imary function of canopies function should of imary uding bus stations. This may well well This may uding stations. bus

at bus stations allowing controllers to bus allowing stations at must do what it can to ensure to it can must what do

. TfL s ition of surrounding streets of ition is surrounding pedestrian mapping. mapping. pedestrian

5 Bus station Countdown should be introduced at t at should introduced be station Countdown Bus

bus station bus www.londontravelwatch.org.uk

lable at bus stations in a similar way lable in way aat stations similar bus An area should be made available for ‘dockless’ bifor available made ‘dockless’ areabe An should

based based wayfinding system for the whole of London.

This is welcome. -

should develop criteria for their provision that has been agreed their that provision has for developcriteria should

rotection Act provides standards for in street busy litter clearing provides standards Act rotection TfL

These standards should be achieved and maintained in andmaintained around and achieved be These should standards

ess systems should installed be ess systems should avai be

Wi presently maintains its bus stations to a high standard of cleanliness, somewhat standard cleanliness, of somewhat high maintains its abus to stations presently

Legible London is a map

21 5 are routinely emptied. are routinely cond cleanlinessand maintenance Environmental P environments. busLondon’s stations. The local environmental quality of the bus streets of the surrounding station quality andThe local environmental TfL of plenty There are streets. higher than the surrounding Toilets should be provided at all interchanges incl interchanges all providedbeatToilets should authority. Nationaland the local bepartnership Rail with in atinterchanges should transportall parking facility as aCycle providedbe general landwhere is available. parking. be to shelter passengers frombe the weather. shelter passengers to not shelter must bus provided, beConventionaljust seating frombe the weather. seating should sheltered Other technology to assist those with sensory impairment should be investigated be impairment sensory should to those with assist Other technology ofstations. tactilemapping bus along with Other facilities The provided. must prbe the weather Shelterfrom alert passengers to the status of London’s wider transport network and any local and transport network any wider statusLondon’s of alert the passengers to problems.operational Free modes. with London TravelWatch. Where available kiosks the are London not TravelWatch. with information introduced. points’ be should toentrancesentrance all or Public addr Bus stations, along with all of London’s public transport interchanges should be transport interchanges with public allLondon’s of along Bus stations, forLegible Londonprioritised wayfinding. be useful, is recognisedbut avparticularly are cannot Information it kiosks bus all stations. information, including journey’ your busaThere ofbe sp suite should ‘Continuing LondonLegible mapping, and

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

get get

can is to be they shouldbe. they

ssengers ssengers

introduced,

scribes how pa how scribes interchange and catch their bus. At their bus. At interchange and catch

arrive, arrive, TfL bus stationsTfL

- s’ should be available at bus stations as they are as on they busavailable atbe stations s’ should

www.londontravelwatch.org.uk passengers passengers assengers.

Help point no staff available and how disruption to services disruption tohow services staff available no and rground. Victoria coach station is an exemplar in thisexemplaran regard. in coach station is Victoria rground. o provide information and some assurance that help can be called called be somethat can help assurance informationand provide o

have a management plan that de that managementplan a have h station, Heathrow Central bus station and Green bus Golders Heathrow Central station, h all all

a great number of number a great station and in the surrounding streets. surrounding the and in station

be staffed to assist passengers. This staffing could be provided by the coach by This provided could passengers.be staffing assist to be staffed

al should

street bus interchange streetand non bus interchange - These three bus stations should have a full and suite a stations stationThese bus should bus information of have three should p assistcompanies to their station andaccessibility provide importantbecause particularly Thesebus are they stations to cross older people passengers,struggle that particularly choiceforwould many theLondonby Unde At locations such as Elephant and Castle, Ealing Broadway and Broadway Middlesex Central Ealing Castle, and as Elephant At locations such hospit London’sbusat available facilities that are the of some these and similar locations Where can be helppassengers. stations also can they Victoriacoac help when there arehelp there when managed. On in emergency. an stations The andstaffing of bus management However, staffing arrangements. beits of terms bus different in stationEvery will they Bus stations should be well lit. well Busbe stations should ‘ Asabove mentioned t the Underground authorities. These should be undertaken and the highest standards achieved within achieved within thehighest standards and undertaken Thesebe authorities. should thebus and personalsecurity Safety area. entire the station must bus CCTV public cover highways undertaken that by routinely are surveys condition There pavement are

6 400 3,800 1,400 3,000 4,500 7,100 3,800 8,900 2,000 2,500 12,400 25,200 15,100 11,100 20,400 22,900 32,100 29,900 24,200 16,400 17,800 per day Passengers

nor Way nor heckers Address Kingsland

e interchange Seven Seven Sisters Road WellsTerrace Crystal Crystal Palace Parade C Lane Road George Street Station Road The Broadway Croydon Road Well Ha Road Euston Road RoadNew Lodge Lane Minories Woolwich Ma Prince Charles Drive QuaysSurrey Road Silvertown Way Ferry East Road

and passenger numbers passenger and

Borough Islington Islington Bromley Barking & Dagenham Hackney Ealing Croydon Barnet Enfield Bromley Greenwich Camden Hounslow Croydon City of London Newham Barnet Southwark Newham Waltham Forest Tower Hamlets

www.londontravelwatch.org.uk

tation

Name London’s bus station bus London’s

, Finsbury ParkWellsTerrace Euston Bus Station Feltham Interchange Station Finsbury Park Interchange Edmonton Green Bus Station Elmers Interchange End Eltham Station Bus Ealing Hospital Interchange CroydonEast Interchange Edgware StationBus Dagenham Dock Station Bus Dalston Junction Chingford Bus Station Crossharbour S Bus Crystal Palace Bus Station Brent Brent Cross Station Bus WaterCanada Station Bus Canning Town Bus Station Addington Village Interchange Aldgate Bus Station Beckton Bus Station

These figures generally include street stops thatare part of th

23 6 A Appendix

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

NA 4,100 6,400 6,700 4,800 9,600 1,000 4,400 1,900 5,200 10,400 12,000 23,000 25,500 12,700 39,500 11,500 12,400 34,700 43,100 14,900 13,300 11,100 12,700 17,300

Way Peckham High Street Fairfield North Loampit Vale Kirkdale Road GreenGrove Road Liverpool Street Railway Approach RoadLondon WorpleNorth Way/ Avondale Rd Eastern Avenue Kingsway Millennium North End Road Baring Road Hammersmith Broadway Hammersmith Broadway College Road RoadLondon Station Approach Cromwell Road

altham altham

Bromley Southwark Kingston Lewisham Waltham Forest W Forest City of London Southwark Merton Richmond Redbridge Barnet Greenwich Barnet Lewisham Hammersmith Fulham & Hammersmith Fulham & Harrow Hillingdon Hillingdon Hillingdon Hounslow Hounslow Kingston

www.londontravelwatch.org.uk

tation

us Station us Station Peckham Station Bus North FinchleyNorth Bus Station GreenwichNorth Bus Station Orpington InterchangeBus Morden Bus Station Mortlake B Newbury Park Station Liverpool StreetBus Station London Bridge Bus Station HillMill Broadway Lewisham Station Bus Leytonstone Bus Station Leytonstone Station Plaza Hounslow WestHounslow Kingston Cromwell Road FairfieldKingston Heathrow Central Bus Station Heathrow Terminal 5 Hounslow StationBus Harrow B Hatton Cross Bus Station Grove Grove Park Station Bus Hammersmith StationBus Lower Hammersmith StationBus Upper Golders Green Bus S

200 6,400 8,700 2,600 6,300 5,100 1,700 1,000 6,200 11,600 23,300 19,800 45,700 30,000 37,500 29,600 18,000 13,400 29,100 14,500 10,300 66,600 990,700

Station Road Green Lanes Bakers Court Bondway Terminus Place Selborne Road WayTenison Station Road Westfield London Connaught Road Station Approach Great Eastern Road

eth ingdon ewham

Haringey Haringey Hill Lambeth Westminster Boxbourne Waltham Forest Lamb Croydon Hammersmith Fulham & Newham Hammersmith Fulham & Richmond Haveri Havering Hammersmith Fulham & Enfield Newham N Newham

www.londontravelwatch.org.uk

Total Waterloo Bus Station West StationBus Croydon White Bus StationCity Victoria StationBus Waltham Cross Walthamstow Central Bus Station Turnpike Station Lane Bus Uxbridge Bus Station Vauxhall Bus Station Stratford Regional Bus Station Streatham Interchange Bus Tottenham Hale StationBus South Harrow Bus Station Stratford City Bus Station Stratford International Romford Queens Hospital Shepherds Bush Interchange Southgate StationBus Putney Putney Bridge Station Richmond (Wakefield Road) Romford Brewery Prince Prince Regent Bus Station

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

26 -

owned by TfL by that owned L and someL

http://content.tfl.gov.uk/bus

walk from the rail station and a minute orfromminute and a rail station the walk

can be found at: be can

minute - s five

is a is www.londontravelwatch.org.uk 0915.pdf - station cross - bus bus Sample bus station visits station bus Sample , B the Greater London boundary. Londonboundary. Greater the maps/waltham - oute is outside Tf for of operating some them 21different routes, It by is served Square.fromTrafalgar to andnight service is aOneof these commercial services. WalthamforTfL’s Cros map spider r Waltham station Cross bus it is bus from theonly station street.Interestingly so high the away Appendix Appendix Waltham Cross

staff staff some some

anyone anyone

uld benefit uld from benefit Legible or obvious maintenance maintenance obvious or

ountdown’ system, longline PA longline system, ountdown’

t t can be seen from the street from graffiti, vandalism, graffiti,

500 passengers a day. passengers a 500 , o

s. n

though though there was a sign that said it should have etc. help point help

a main street and so will benefit from passive surveillance. surveillance. passive from benefit will so and street main a www.londontravelwatch.org.uk and and ed ed from the but station, railway wo There was CCTV. was There

Fi s. - it from TfL’s new bus station ‘C it new from TfL’s bus station post provides provides some sense of security, but unfortunately no Wi at the bus station. bus the at

sign

free free dditional accessibility adaptations, say, for the sensory impaired. sensory the for say, adaptations, accessibility dditional help point help n n has two large roundels tha free free access. There was appropriate tactile paving leading to crossing

- sufficient sufficient conventional maps and timetables, etc. located in appropriate

ugh one panel marked ‘timetables’ that was supposed to display all TfL the to display that was supposed ‘timetables’ ugh marked one panel ion, conventional and real time real and conventional ion, ype signage ype

in the waiting room. There we There room. waiting the in t of management and staffing and management of -

area area in and around the bus station was clean when we visited. A cleaner was bus bus statio bus station is directly off off directly is station bus al environment, cleanliness cleanliness environment, al

27 A A cleaner was present when information office we was unattended, visited and the retail been. outlet was open, but the routes signed at the appropriate exits. The bus stop flags are all that is necessary. is that all are flags stop bus The exits. appropriate the at signed routes The bus station is London Levels Signage The distance. The bus station is small enough to have an intuitive layout with just bus There There were tho places, unused. was timetables service benef would The station announcements, presence, though a sign said the information kiosk should be attended. be should kiosk information the said sign a though presence, no were There Informat There were no a no were There security and Safety The A small retail outlet Accessibility All the paved areas were level needing and step clear and so would be points. accessible to Loc The working issues. 8 station is used by bus the Tfl that report

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

28 been reallocated been to reallocated have have

cycle cycle parking, shelter from the

ic ic toilets. The toilets in in a clean and dry waiting area with a nice retail publ

. www.londontravelwatch.org.uk elters adjacent to the bus stops. bus the to adjacent elters

staff only according to a driver a to according only staff weather. There is plentiful, pleasant seating sh are There outlet. There is no cycle parking and no Other facilities such as seating, toilets, retail,

he high street. he - commercial

route -

operating forand one TfL operating

eight http://content.tfl.gov.uk/bus

www.londontravelwatch.org.uk

310813.pdf different routes, different routes,

- a4 station - nine bus

. One of these is a night service to and from Trafalgar Square. TfL’s fromTrafalgar to and spider Square. . aOne night theseservice of is

Tfl report that the bus station is used by 1,500 passengers a day. passengers a 1,500 station is used by bus Tflthe that report It is served by It by is served service foundbe at: for map can Chingford maps/chingford Chingford bus station is adjacent to the local rail station at one end of station t one endrail at to adjacent the local Chingford station bus is Chingford

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

o 30 n

anyone anyone crossing crossing

longline PA longline

system, , , with the rail station etc. etc. located in appropriate

type type signage - cycle cycle parking, shelter from the

night. night. ean ean when we visited. There were

s s cl

a a main street and so will benefit from passive

etc. m m Legible London fL’s fL’s new bus station Countdown fro www.londontravelwatch.org.uk seating, seating, toilets, retail, CCTV was present. was CCTV

nventional nventional maps and timetables, points. help and Fi s. - Wi

seating and shelters. and seating

, or obvious maintenance issues. maintenance obvious or

free free help point help free free access. There was appropriate tactile paving leading to

- sufficient sufficient co

bus stop bus

ion, conventional and real time real and conventional ion,

a of management and staffing and management of

. area area in and around the bus station wa bus station has a totem on the street frontage. The bus station is small enough to enough is small The station bus frontage. on a has the street totem station bus weather. is There Levels There were no staff other than a room for a drivers, although TfL vehicle operational there. were we whilst site the visited Other facilities such as have an intuitive layout. The bus stop flags are all that is necessary. is that all are flags stop bus The layout. intuitive an have The bus station would benefit prominently. signed The station The would station from benefit T announcements, Signage The Informat There were places Safety and security and Safety The bus at station quiet little a is be but day, the directly during surveillance off of no were There All All the paved areas were level needing and step clear and so would be points. accessible to impaired. sensory the for say, adaptations, accessibility additional no were There The The vandalism, graffiti, Accessibility cleanliness Local environment,

to and fromto and

s a4.pdf

central - passengers a day. passengers

maps/walthamstow - station route www.londontravelwatch.org.uk on Overground and Victoria line trains. It is a minute fromminute is a line It and trains. Victoria Overground on -

It is served by 27 different routes. Three night these ofservice are 27different routes. It by is served Walthamstow Centralat:forfound canbeTfL’smap central London. spider http://content.tfl.gov.uk/bus 33,500 station is used by bus Tflthe that report Walthamstow bus station is adjacent to the local rail station, Walthamstow station station, rail the local bus is adjacent to Walthamstow station Lond both by that is served centre. town Walthamstow bus Walthamstow Central

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

o 32 n

anyone anyone

ean ean when we visited. There were riate riate tactile paving leading to crossing

etc. and is staffed. is and www.londontravelwatch.org.uk

or obvious maintenance issues. maintenance obvious or

. is very busy busy very is free free access. There was approp

- sufficient sufficient conventional maps and timetables, etc. located in appropriate

n n and around the bus station was cl ion, conventional and real time real and conventional ion, . Walthamstow is a model for passenger information. passenger for model a is Walthamstow . area area i al environment, cleanliness cleanliness environment, al Informat There were places Safety and security and Safety station bus The CCTV was There All All the paved areas were level needing and step clear wheelchairs. in those and assist to level low so a at were posters would and Timetables be points. accessible to impaired. sensory the for say, adaptations, accessibility additional no were There The The vandalism, graffiti, Accessibility Loc

help help forced forced and and

. They . are They s Fi -

. Wi There There is a small free free own’ system own’ bus station bus is station rein

type signage type -

ountd

cycle cycle parking, shelter from the ew bus station ew ‘C bus station rom Legible London Legible rom rom rom the weather and seating.

. . Longline PA announcements, s www.londontravelwatch.org.uk oundel. oundel. The bus station is larger than many, but its layout uld benefit f benefit uld

two two of n TfL’s

wo toilet that was clean when we visited. we when clean was that toilet signage signage a appropriate appropriate position

of management and staffing and management of

s should be considered as additional customer benefits. customer additional as considered be should s bus station bus has station a and good presence its street role as a

33 There There is a good standard of shelter f and kiosk retail The bus station is staffed, including an information kiosk. information an including staffed, is station bus The Other facilities such as seating, toilets, retail, weather. and and mean it each. is for signs destination easily understandable. The individual stops have prominent bus station bus The Levels point Signage The by a large London Buses r from benefits The station located in

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

- 34

http://content.tfl.gov.uk/bus There is little in the way of Therein way the is little

e High Road.High e

stone can be foundbe at: stone can eyton 0716.pdf www.londontravelwatch.org.uk - way route. It is in fact little more than a series of route. series stops. factmore than a little It is in way

- inute or so from th inute or so a4 - station different routes. One of these is a night service Tottenham to Court night service a is different these One of routes.

der map for L map der six maps/leytonstone - route day. passengers a 8,500 station is used by bus Tflthe that report Leytonstone bus station is adjacent to Leytonstone Underground station on the on Underground Leytonstone station to bus is adjacent Leytonstone station m CentralThisa Line. is one facilities and it a is on It by is served Road.TfL’s spi

bus Leytonstone

o n

anyone anyone veillance. wn’ system, longline PA longline wn’ system,

ountdo

ean ean when we visited. There were

s. etc. www.londontravelwatch.org.uk help point help it from TfL’s new bus station ‘C it new from TfL’s bus station and and

cleanliness cleanliness Fi

- or obvious maintenance issues. maintenance obvious or adjacent to an active street and so will have passive sur passive have will so and street active an to adjacent

Wi ree ree access. There was appropriate tactile paving leading to crossing f

- sufficient sufficient conventional maps and timetables, etc. located in appropriate

ion, conventional and real time real and conventional ion,

. area area in and around the bus station was cl bus station has a totem associated with it in a reasonable location. The bus station station bus The location. reasonable a in it with associated totem a has station bus al environment, al

35 Signage The necessary. is that all are flags stop bus The layout. intuitive an have to enough small is There There were places benef would The station announcements, The bus station is is station bus The operation. in is CCTV suggests that sign a is There Informat needing needing step points. impaired. sensory the for say, adaptations, accessibility additional no were There security and Safety The The vandalism, graffiti, Accessibility All the paved areas were level and clear and so would be accessible to Loc

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

. . The Underground

type type signage - cycle cycle parking, shelter from the

om om Legible London

aff. www.londontravelwatch.org.uk

ed prominently. ed post sign

of management and staffing and management of is is

bus bus station would benefit fr Other Other facilities such as seating, toilets, retail, weather. with associated kiosk retail and a is café There shelters. and seating stop bus is There station. Underground the Levels There were no staff, but the bus station is part of site the and Underground could be st Underground by managed The The station

’ ,

free But - ndon ndon chosen to oints with with oints

London and were were and

published2010 and in

us passengers us

B n) than those outsiden) than those

CCTV, help p help CCTV,

most of the themes were themes were most the of

s. In the second, Lo the second, s. In

ovement. They are available on are They ovement. . This was 2016), Countdow London passengers assigned London a passengers nt along with a clean, graffiti aalong clean, with nt

, Therefore, most important attribute.

th hree local London areas areas London localhree gree than passengers outside passengers outside thangree

. Interestingly www.londontravelwatch.org.uk

wide poll were reported on. reported poll were wide - , having become more widely available, particularly for available, become particularly widely , having more Fi - priorities that apply to stations. bus thatpriorities apply Wi transport watchdog. T transport watchdog.

summary of previous research: research: previous of summary s Passenger’s Priorities report ( Passenger’s s

http://www.londontravelwatch.org.uk/documents/get_lob?id=2157&field=file

37 7 http://www.londontravelwatch.org.uk/documents/get_lob?id=4174&field=file In Bu the second repeated. However, ranked 12 passengers,was the asyounger Personal security is important to passengers. is important to Personal security arefacilities reassuring. presence and a callemergency staff from is importa the weather Seating and shelter managed. the is well that gives station bus impression the that local environment mapping and destination signage to (Bus realgreater information priority bus time have passengers London’s bus is because that London. Itthis is suggested to afacility greaterthis de experienced it. value These surveys were similar in many ways to othersas similar performance bus manywere ways insofar These in surveys them. to is important what comes ifouttop ask passengers always bus you thereare passenger route timetables, of is the provision So passengers. toInformation is important This research was undertaken on behalf of London TravelWatch and TransportTravelWatch and London of behalf on This undertaken was research nationalFocus, the studie in the of earlier the two a survey topup national England participantsan of London TravelWatch has previously commissioned survey commissionedwithwork passengers to survey previously has LondonTravelWatch from want services bus their understandthey what forimpr at priorities 2016, passengers’ bus looking our website C, A Appendix improvements for priorities

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

38 or This It .

Ltd.

es of estransport of

Interchange matters: matters: Interchange

Interchange matters:Interchange

www.londontravelwatch.org.uk

A summary of previous research previous of summary A

, and information

supplemented by focus group work undertaken by AECOM undertaken by focus work by group supplemented D lling to and from London’s airports tofromLondon’s andlling

e, Passenger safety managementofThe interchanges disruption service and unplanned Planned Onward journey informationOnward Walkable interchanges Trave Ticket sales Help and advice Accessibility Layout Facilities of and area The streets the surrounding quality environment Local travelling report drew from London TravelWatch’s understanding of from issu TravelWatch’sthe of understanding London drew report

             e

report looked at what passengers wanted from interchanges. passengers wanted report at what looked Th interchang reported on: passenger priorities for improvement for priorities passenger passenger f priorities highlighting research published has LondonTravelWatch atimprovement interchanges http://www.londontravelwatch.org.uk/documents/get_lob?id=4040&field=file Appendix

faction atis

improved over over improved

w. (last undertaken in 2014/15) (last undertaken in lower than attributes lower other

ers as part of ers s its customer as of part noticeably t overall satisfaction has satisfactiont overall

is reproducedbelo

ed thaed always eyed passengeyed www.londontravelwatch.org.uk surv

it can be notit canbe that we have that we customer satisfaction surveys satisfaction customer

service itself and the bus stop/shelter. The most recent The itself stop/shelter. bus the service and included Thisthe aspect of bus regarding questions stations.

’s data, bus bus TfL we only have the overall bus station score. That continues to be bus continuesto score.That have the overall station only we ,

the the

. E rall bus station measure bus is rall station recently,

39 More satisfaction the overall score. somewhatbelow Fromhistoric this improved. cleanliness has stafffindhelpful and that time, passengers surveyed, surveyed, i.e ofsummary survey the For a number of years TfL For ayears number of Thissurveys. survey survey historic butthe is no survey longer undertaken, insight. results interesting provide an The ove Appendix

London’s bus stations: a passenger’s perspective London’s bus stations: a passenger’s perspective

www.londontravelwatch.org.uk

(Monday to Friday 09.00 to 17.00) to (Monday Friday

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956356 - 0 .londontravelwatch.org.uk - 978 www

[email protected] Website: ISBN No: 169 Union Street169 Union London 0LLSE1 2999 020 3176Phone: Email: LondonTravelWa