Pestana-Hoteis.Pdf

Total Page:16

File Type:pdf, Size:1020Kb

Pestana-Hoteis.Pdf Cooperation agreement The partnership is always applied to the best price available on the website www.pestana.com, and reservations must be made via call center by telephone or e- mail directly with the Hotel. Partnership Conditions For accommodation at Pestana Hotels & Resorts Portugal & Pestana Collection Hotels and Pestana CR7 Lifestyle Hotels in PORTUGAL/ REST OF EUROPE, AFRICA, NORTH AMERICA & SOUTH AMERICA – 15% discount on the best price available on the site www.pestana.com effective at the time of the booking; Does not accumulate with the PPG/ PGC discount. ✓ For accommodation at POUSADAS DE PORTUGAL – 15 % discount on the best price on week days, including Sunday and 10 % discount on the best price on Friday and Saturday available on the site www.pestana.com effective at the time of the booking; Does not accumulate with the PPG/ PGC discount. ✓ All Pestana Brands, the protocol is not applicable for hotels with All Included. ✓ Pestana Pousadas de Portugal with the exception of the following Pousadas that are franchises: Pousada de Alijó, Bragança, Belmonte, Angra do Heroísmo, Valença and Alvito. PESTANA GROUP 1 CONVENTIONED PLACES PORTUGAL Pestana Hotels & Resorts Pestana Lisboa Vintage Pestana Sintra Rua Braamcamp, n. 7 Quinta da Beloura, Rua Mato da Mina 19 1250-096 Lisboa 2710-692 Sintra Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pestana Cascais Pestana Tróia Av. Manuel Júlio Carvalho e Costa 115 Estrada Nacional 253-1 2754-518 Cascais Península de Tróia Portugal 7570-789 Grândola Telephone: 808 252 252 Portugal Email: [email protected] Telephone: 808 252 252 Site: http://www.pestana.com Email: [email protected] Site: http://www.pestana.com Pestana Alvor Praia Pestana Alvor Atlântico Avenida V3 Praia do Alvor 8500-088 Alvor 8500-088 Alvor Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pestana D. João II Pestana Alvor South Beach Praia do Alvor Praia do Alvor 8500-088 Alvor 8500-088 Alvor Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pestana Viking Pestana Vila Sol Vilamoura Praia Senhora da Rocha, Porches/Lagoa Morgadinhos 8400-450 Armação de Pera 8125-307 Vilamoura Portugal Portugal PESTANA GROUP 2 Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pestana Carlton Madeira Pestana Casino Park Largo António Nobre 1 Rua Imperatriz D. Amélia 9004-531 Funchal 90004-513 Funchal Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pestana Casino Studios Pestana Promenade Avenida do Infante 9 Rua Simplício dos Passos Gouveia 31 9004-513 Funchal 9000-001 Funchal Madeira - Portugal Madeira - Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pestana Ilha Dourada Pestana Village & Miramar Rua Ponta dos Zambujeiros 207 Estrada Monumental 194 9400-242 Porto Santo 9000-098 Funchal Madeira - Portugal Madeira - Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pestana Bahia Praia Praia de Água D' Alto, Apartado 8 9680-365 Vila Franca do Campo Azores - Portugal Telephone: 808 252 252 Email: [email protected] Site: http://www.pestana.com Pestana Collection Hotel Pestana Palace Lisboa Pestana Cidadela Cascais Rua Jau 54 Cidadela de Cascais, Avenida D. Carlos I 1300-314 Lisboa 2750-310 Cascais Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] PESTANA GROUP 3 Site: http://www.pestana.com Site: http://www.pestana.com Pestana Palácio do Freixo Pestana A Brasileira Estrada Nacional 108 Rua de Sá da Bandeira 91 4300-316 Porto 4000-427 Porto Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pestana Vintage Porto Praça da Ribeira 1 4050-513 Porto Portugal Telephone: 808 252 252 Email: [email protected] Site: http://www.pestana.com Pestana CR7 Lifestyle Hotels Pestana CR7 Funchal Pestana CR7 Lisboa Avenida Sá Carneiro, Praça CR7 Rua do Comércio 54 9000-017 Funchal 1100-150 Lisboa Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pestana Pousadas de Portugal Monument & Historic Hotels Pousada Serra da Estrela Pousada Vila Real de Santo António Estrada Nacional 339, Penhas da Saúde Praça Marquês de Pombal 30 6200-324 Covilhã 8900-231 Vila Real de Santo António Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Convento Vila Viçosa Pousada Castelo de Palmela Convento das Chagas, Terreiro do Paço Castelo de Palmela 7160-251 Vila Viçosa 2950-317 Palmela Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 PESTANA GROUP 4 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pousada Viseu Pousada Viana do Castelo Rua do Hospital Monte de Santa Luzia 3500-161 Viseu 4901-909 Viana do Castelo Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pousada Mosteiro de Guimarães Pousada do Gerês Caniçada Largo Domingos Leite de Castro. Avenida da Caniçada 1518 Lugar da Costa 4850-054 Gerês 4810-011 Guimarães Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pousada Sagres Pousada Marvão Ponta da Atalaia Rua 24 de Janeiro 7, Santa Maria de Marvão 8650-385 Sagres 7330-122 Marvão Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pousada Mosteiro do Crato Pousada Castelo Estremoz Mosteiro da Flor da Rosa Largo de D. Diniz 7430-999 7100-509 Estremoz Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Castelo Alcácer do Sal Pousada Convento Arraiolos Castelo de Alcácer do Sal Nossa Senhora da Assunção 7580-197 Alcácer do Sal 7044-909 Arraiolos Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pousada Palácio Estoi Pousada de Lisboa Rua São José Praça do Comércio 31-34 PESTANA GROUP 5 8005-465 Faro 1100-448 Lisboa Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pousada Mosteiro Amares Castelo de Óbidos Largo do Terreiro, Santa Maria do Bouro Paço Real 4720-633 Amares 2510-999 Óbidos Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pousada Palácio de Queluz Pousada Vila Óbidos Largo do Palácio Nacional Largo Dr. João Lourenço 2745-191 Queluz 2510-070 Óbidos Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pousada Ria, Aveiro Pousada Convento Évora Bico do Muranzel Largo Conde Vila-Ftor 3870-301 Torreira 7000-004 Évora Portugal Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Convento Tavira Pousada Forte da Horta Rua D. Paio Peres Correia Rua Vasco da Gama 8800-407 Tavira 9900-017 Horta Portugal Azores - Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com Pousada Convento Beja Pousada Churchill Bay Largo D. Nuno Alvares Pereira Rua da Nossa Senhora da Conceição 17 7801-901 Beja 9300-113 Câmara de Lobos Portugal Madeira - Portugal Telephone: 808 252 252 Telephone: 808 252 252 Email: [email protected] Email: [email protected] Site: http://www.pestana.com Site: http://www.pestana.com PESTANA GROUP 6 ÁFRICA Pestana Hotels & Resorts Pestana São Tomé Pestana Miramar São Tomé Avenida Marginal 12 de Julho 851 Avenida Marginal 12 de Julho 69 São Tomé Água Grande 252 Telephone: 808 252 252 São Tomé Email: [email protected] Telephone: 808 252 252 Site: http://www.pestana.com Email: [email protected] Site: http://www.pestana.com Pestana Casablanca Pestana Trópico Anfa Place Living Resort Cidade da Praia 413, Santiago Boulevard de Ia Corniche 20.200 Cabo Verde Ain Diab Casablanca Telephone: 808 252 252 Morocco Email: [email protected] Telephone:
Recommended publications
  • Internationalization Modes
    Internationalization modes The case of Portuguese firms in the United States of America Final work in the modality of Internship report presented to Universidade Católica Portuguesa to obtain the Master’s degree in Finance by João de Serpa Barros under the guidance of Prof.ª. Alexandra Paula Leitão Prof.ª. Francisca Guedes de Oliveira Católica Porto Business School September, 2017 Acknowledgments To my coordinators, Prof.ª. Alexandra Paula Leitão and Prof.ª. Francisca Guedes de Oliveira for their guidance, to the Consul General of Portugal in Boston, Dr. José Rui Velez Caroço for assisting during my internship in Boston and, lastly, to my parents who supported me in every step of the way. iii Resumo Numa ótica de expansão das suas operações para o mercado internacional, o modo de entrada escolhido é uma das decisões mais importantes que uma empresa pode tomar. Com este trabalho pretende-se, em primeiro lugar, fazer uma revisão de literatura em que se expõem os principais modos de entrada adotados pelas empresas assim como as principais teorias que os sustentam. São estas, a Teoria dos Custos de Transação, a da Aprendizagem da Organização, a da Economia da Informação, a Perspetiva da Organização baseada em Recursos, a teoria da Organização Industrial, a Teoria Institucional e a das Opções Reais. Seguidamente, e, tendo por base a localização do estágio nos Estados Unidos da América, são analisadas as relações comerciais e de investimento entre este país e Portugal, assim como a importância das agências de promoção do investimento e comércio tais como a AICEP. Finalmente, estas relações são ilustradas com a internacionalização da Mota- Engil, SA para os Estados Unidos da América.
    [Show full text]
  • ITB 2020 4 - 8 March 2020 List of Exhibitors
    ITB 2020 4 - 8 March 2020 List of Exhibitors Exhibitor Postal code City Country/Region 1001 Nights Tours 19199 Tehran Iran 123 COMPARE.ME 08006 Barcelona Spain 1AVista Reisen GmbH 50679 Köln Germany 2 Travel 2 Egypt 11391 Cairo Egypt - Prime Hospitality Management Group 33-North Baabdath el Metn Lebanon 360-up Virtual Tour Marketing 40476 Düsseldorf Germany 365 Travel 10000 Hanoi Vietnam 3FullSteps 1060 Nicosia Cyprus 3Sixty Luxury Marketing RG9 2BP Henley on Thames United Kingdom 4Travel Incoming Tour Operator 31-072 Kraków Poland 4X4 Safarirentals GmbH 04229 Leipzig Germany 500 Rai Resort & Tours 84230 Surat Thani Thailand 506 On The River, Woodstock 05091 Woodstock United States of America 5stelle* native clouds pms 43019 Soragna Italy 5vorFlug GmbH 80339 München Germany 7 Degrees South Victoria Seychelles 7/24 Transfer Alanya/Antalya Turkey 7Pines Kempinski Ibiza 07830 Ibiza Spain 9 cities + 2 in Lower Saxony c/o Hannover Marketing & Tourismus GmbH 30165 Hannover Germany A & E Marketing Durbanville, Cape Town South Africa A Dong Villas Company Limited 56380 Hoi An City Vietnam A la Carte Travel Greece 63200 Nea Moudania Greece A Star Mongolia LLC 14250 Ulaanbaatar Mongolia a&o hostels Marketing GmbH 10179 Berlin Germany A-ROSA Flussschiff GmbH 18055 Rostock Germany A-SONO Riga Latvia A. Tsokkos Hotels Public Ltd 5341 Ayia Napa Cyprus A.T.S. Pacific Fiji Nadi Airport Fiji A1 Excursion Adventure Tours and Travel Pvt. Ltd. 44600 Kathmandu Nepal A2 Forum Management GmbH 33378 Rheda-Wiedenbrück Germany A3M Mobile Personal Protection GmbH 72070 Tübingen Germany AA Recreation Tours & Travels Pvt. Ltd. 110058 New Delhi India AAA Hotels & Resorts Pvt Ltd 20040 Male Maldives AAA Travel 7806 Cape Town South Africa AAA-Bahia-Brasil 41810-001 Salvador Brazil AAB - All About Belgium Incoming DMC for the Benelux 9340 Lede Belgium aachen tourist service e.v.
    [Show full text]
  • Redalyc.Internationalization of Service-Oriented Companies: Case Study
    Tourism & Management Studies ISSN: 2182-8458 [email protected] Universidade do Algarve Portugal Carvalho, Luísa Internationalization of service-oriented companies: Case study research into a hospitality group Tourism & Management Studies, vol. 10, 2014, pp. 169-173 Universidade do Algarve Faro, Portugal Available in: http://www.redalyc.org/articulo.oa?id=388743880021 How to cite Complete issue Scientific Information System More information about this article Network of Scientific Journals from Latin America, the Caribbean, Spain and Portugal Journal's homepage in redalyc.org Non-profit academic project, developed under the open access initiative L. Carvalho, Tourism & Management Studies, 10(Special Issue), 2014, 169-173 Internationalization of service-oriented companies: Case study research into a hospitality group Internacionalização de empresas de serviços: Um estudo de caso aplicado a um grupo hoteleiro Luísa Carvalho Department of Social Sciences and Management, Open University, Edifício Inovação I, Av. Jacques Delors, 211, 2740-122 Porto Salvo, Oeiras, Portugal and CEFAGE, (Centro de Estudos e Formação Avançada em Gestão e Economia), University of Évora, Portugal, [email protected] Abstract Resumo The service sector has grown in importance in recent years mainly O setor dos serviços ganhou um peso significativo nos últimos anos e because it contributes towards economic growth and job creation in contribuiu para o crescimento económico e criação de emprego em many countries. As yet, the services sector has been the subject of little muitos países. Contudo, ainda que nos últimos anos os estudos sobre o research and few empirical studies, especially within the field of setor serviços tenham vindo a aumentar, este setor carece ainda de innovation.
    [Show full text]
  • Grupo Pestana,S.G.P.S.,S.A. Consolidated Annual Report the Ti Me of Your Li Fe Table of Contents
    GRUPO PESTANA,S.G.P.S.,S.A. CONSOLIDATED ANNUAL REPORT THE TI ME OF YOUR LI FE TABLE OF CONTENTS Consolidated Management Report for 2016 08 Overview of the world economy Economic background 16 Tourism 29 Activity of Grupo Pestana, S.G.P.S., S.A. 38 Other relevant facts occurred in the year 41 Objectives and policies of Pestana Group regarding financial risk 44 Relevant issues that occurred after the year end 47 The future Recognitions 52 Appendix list to the Consolidated Annual Report 55 Consolidated financial statements 173 Statutory Auditor’s Report 177 Report and Opinion of the Supervisory Body (Issued by the Statutory Auditor) CONSOLIDATED MANAGEMENT REPORT FOR 2016 CONSOLIDATED MANAGEMENT REPORT FOR 2016 Dear Shareholders, In the terms established by the Corporate Law, we have the honor to submit for your appreciation and approval the Consolidated management report and the Consolidated financial statements for the year ended as at 31 December 2016. Consolidated Annual Report for 2016 Grupo Pestana S.G.P.S., S.A. 6 01 OVERVIEW OF THE WORLD ECONOMY ECONOMIC BACKGROUND CONSOLIDATED MANAGEMENT REPORT FOR 2016 1.1 GDP growth The world economy revealed signs of recovery in 2016 that allowed for a nominal GDP growth of 3.2%, which is higher than the 2.6% verified in 2015. This slight increase was essentially due to the emerging economies, with the developed countries maintaining modest growths. Infla- tion paralleled this slight increase, with an expected average above 2.5%. Table 1 - GDP Growth Rate (%) 9 6 World 3 OVERVIEW US Portugal Europe 0 OF THE WORLD 2010 2011 2012 2013 2014 2015 2016E Brazil ECONOMY -3 -6 ECONOMIC Source: World Bank The USA economy, responsible for circa 25% of world GDP, grew 2.6%, largely due to the perfor- BACKGROUND mance observed in the first half of the year.
    [Show full text]
  • Relatório De Estágio Curricular
    Relatório de Estágio para obtenção do Grau de Mestre em Gestão do Turismo e Hotelaria Relatório de Mestrado elaborado sob a orientação da Professora Doutora Cláudia Gouveia Pestana Palace Hotel João Melo Braz 50036144 Lisboa, 21 de fevereiro de 2018 JOÃO MELO BRAZ – RELATORIO DE ESTÁGIO JOÃO MELO BRAZ – RELATORIO DE ESTÁGIO Declaração de autoria O conteúdo deste relatório é da exclusiva responsabilidade do(a) autor(a). Mais declaro que não incluí neste trabalho material ou dados de outras fontes ou autores sem a sua correta referenciação. A este propósito declaro que li o guia do estudante sobre o plágio e as implicações disciplinares que poderão advir do incumprimento das normas vigentes. _______________________ __________________________________ Data Assinatura JOÃO MELO BRAZ – RELATORIO DE ESTÁGIO Agradecimentos Ao longo deste estágio, e execução deste relatório, foram muitas as pessoas que, de alguma forma, contribuíram para a concretização do mesmo. Gostaria assim de agradecer a todos aqueles que tornaram possível a realização deste trabalho. À minha família, em especial aos meus pais, pelo apoio incondicional e pelo encorajamento constante que tornaram possível não só a finalização desta etapa bem como todas as outras etapas passadas. À Professora Doutora Cláudia Gouveia, orientadora deste trabalho. Agradeço-lhe o incentivo e o apoio, com todas as sugestões e contributos dados ao longo deste período. À Professora Doutora Áurea Rodrigues pela disponibilização de materiais essenciais à construção deste relatório. Ao Grupo Pestana, em especial à Diretora do Departamento de E-commerce e Website, Rute Costa; e ao Gonçalo Barros, Social Media Manager, pela colaboração, disponibilidade e apoio diário demonstrados ao longo do período de estágio.
    [Show full text]
  • Pestana International Holdings S.A. Consolidated Annual Report
    Pestana International Holdings S.A. Consolidated Annual Report 31 December 2019 Index Consolidated management report for 2019 3 Message to stakeholders 4 1. Overview of the world economy 8 2. Tourism 11 3. Key figures 19 4. Pestana Hotel Group 21 5. Investment 26 6. Activity of Pestana Hotel Group 31 7. The near future 41 8. Other relevant facts occurred in the period 44 9. Objectives and policies of Pestana Hotel Group regarding risk 46 10. Relevant issues that occurred after the year end 49 11. Recognitions 51 Consolidated financial statements 54 Auditor’s Report 192 Pestana International Holdings S.A. Consolidated Annual Report 2019 2 Consolidated management report for 2019 Message to Stakeholders Consolidated management report 2019 was a challenging and important year in Pestana Hotel Group’s history. Financially speaking consolidated net income was the highest in the Group’s history even though some indicators were slightly worse than in the previous year which had been the Group’s best year ever. Even more important than the record net income, Pestana Hotel Group fulfilled other very important goals. First off, the Group issued the first green bond in the Hospitality sector with great success both in terms of demand, which was substantial and which resulted in an increase in the amount issued, as well as in respect of the actual interest rate which was substantially lower than initially foreseen. The Group’s sustainability plan also showed remarkable progress in 2019 in terms of a 60% reduction in the use of single use plastic when compared with the previous year as well as investment in clean energy which led to an important decrease in the overall energy bill.
    [Show full text]
  • 09Th to 15Th SEPTEMBER.19 WORLD WOMEN's JUNIOR
    WORLD WOMEN’S JUNIOR WATER POLO CHAMPIONSHIPS 09th TO 15th SEPTEMBER.19 FUNCHAL, MADEIRA FUNCHAL DESPORTO PARA TODOS - TUDO PARA O DESPORTO FINA WORLD WOMEN’S JUNIOR WATER POLO CHAMPIONSHIPS 01 GENERAL INFORMATION POPULATION Aound 110.000 people now. ACCESS Madeira has the International Airport of Madeira which is 20 minutes away from the centre of Funchal and has all the facilities of an international airport as in any other European city. You may check all information about this airport here http://www.anam.pt/. MEANS OF TRANSPORTATION A network of transports will be prepared based upon buses who will transport the teams, in a circuit scheme between the hotels and the venue. ACCOMMODATION OPTIONS Funchal is the largest city in Madeira Island and is a touristic city so it has plenty of hotels around all city and near to the Venue (around at the most 15 minutes away). We are thinking in working with Pestana group (mainly with four and five stars hotels). The hotels have all the facilities and equipment and are fully prepared, also the meals will be made here and so an especial buffet will be prepared for the teams. FINA WORLD WOMEN’S JUNIOR WATER POLO CHAMPIONSHIPS 02 ABOUT FUNCHAL FUNCHAL (MADEIRA ISLAND) – PORTUGAL In addition to its stunning scenery and nery luxuriant mountains, this archipelago also includes a mild climate all year round a warm, welcome and peace, safety and security among its charms. The capital of the archipelago is on the south coast of Madeira in beautiful bay washed by the warm waters of the Atlantic Ocean and surrounded by green mountains and deep valleys.
    [Show full text]
  • Planet Guest
    ion and at Cu r Entrep uc lt fo re rese d u t n d P rva E r r e n t e o u a io p r n n p s io o h u t f i a S p H r o e t r i s t e a R g e racting w te it ocial Res in h e S po r the En t t n fo vi d h ra s ct ro n e a n a o b e p m c p i g r l s o i e o t e n m n i y C R t t m r o u p n p i t u y S ion and at Cu r Entrep uc lt fo re rese d u t n d P rva E r r e n t e o u a io p r n n p s io o h u t f i a S p H r o e t r i s t e a R g e racting w te it ocial Res in h e S po r the En t t n fo vi d h “We are ralla Planets Guests”ct ro n e a n a o b e p m c p i g r l s o i e o t e n m n i y C R t t m r o u p n p i t u y S PLANET GUEST Pestana Group Sustainability Report for 2018 PLANET GUEST INDEX 1.
    [Show full text]
  • School of Business and Economics
    A Work Project, presented as part of the requirements for the Award of a Master Degree in Management from the NOVA – School of Business and Economics. CUSTOMER RELATIONSHIP MANAGEMENT GUEST COMMUNICATION PREFERENCES AT THE PESTANA HOTEL GROUP PAOLA ANDREA LEGUIZAMÓN PELÁEZ- 3595 A Project carried out on the Master in Management Program, under the supervision of: Professor Sonia Dahab JANUARY 2018 i ABSTRACT This work project identifies seven different marketing personas for the Pestana Hotel Group and their preferences when it comes to communicating with the hotel throughout the customer journey. In order to do so, an internal analysis of Pestana Group was conducted and a qualitative research with 5000 guests of the Pestana group. Learning about the customers preferences allows the company to tailor its responses to those preferences, which will improve Pestana’s marketing efforts and guest satisfaction. The work project also provides recommendations to improve the Customer Relationship Management strategies of the Pestana group. Keywords: Customer Relationship Management (CRM), Communication preferences, Marketing Persona ii ACKNOWLEDGEMENTS I would like to express my very great appreciation to my supervisor, Prof. Sonia Dahab for the valuable and constructive feedback, guidance and encouragement throughout the development of this Master Thesis. I would also like to thank Prof. Patrícia Xufre for her advice in statistics regarding my work project. I am particularly grateful for the assistance given by Catarina Figueiredo, business intelligence manager of the Pestana Hotel Group since the beginning of my Thesis. Additionally, I would like to express my gratitude to Joana Sitima from the business intelligence team of the Pestana Hotel Group for her technical support in the survey process and for her valuable support.
    [Show full text]
  • School of Business and Economics
    A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics. Key Performance Indicators and The Balanced Scorecard at the Luxury Brand Hotels of Pestana Group Beatriz Gomes Marques, 1485 A Project carried out under the supervision of: Prof. Inês Cruz January 7th, 2015 Abstract Traditional approaches to evaluate performance in hotels, have mainly used financial measures. Building on Speckbacher et al. (2003), this Work Project aims to design and propose a Balanced Scorecard Type II as a performance measurement/management system for the hospitality industry based on data collected at the Luxury Brand Hotels of Pestana Group. The main contribution is to better align the vision, strategy and financial and non-financial performance measures in this category of hotels, in particular those of Pestana Group, and by doing so, lead their managers to focus on what is really critical and, consequently improve the overall performance. Keywords: Balanced Scorecard, Luxury Brand Hotels, Performance, KPI’s, Pestana Group Table of contents I. Purpose of the Work Project II. Literature review on the Balanced Scorecard III. The methodology followed in this Work Project IV. The field study V. Main findings VI. BSC for Pestana Group’s Luxury Brand Hotels VII. Contributions and limitations of this Work Project VIII. Bibliography 1 I. Purpose of the Work Project (WP) The purpose of this WP is to design and propose a Balanced Scorecard (BSC) for measuring and managing performance in Luxury Brand1 hotels. Empirical data was collected in relation to four of these hotels in Pestana Group, i.e., Pestana Palace Hotel (Lisbon), Pousada de Cascais - Citadela Historic Hotel & Art District (Cascais), Pousada do Porto - Freixo Palace Hotel (Porto) and Pestana Porto Hotel (Porto), as well as at the corporate department of Pestana Group located in Lisbon.
    [Show full text]
  • 2018 Group Profile UK
    COMPANY STRUCTURE BUSINESS & GOLF & INDUSTRY REAL ESTATE The companies in Group Pestana are organized into several business divisions: Hotels, Vacation Club, Golf, Real Estate and Industry. Each company, with its own individual strengths and areas of expertise, is tailored for dynamic growth and is structured in such a way that it functions in its respective market as an autonomous unit. At the same time, however, the companies in the different divisions cooperate with each other whenever practicable. The basic idea behind this concept is that each positive development within the individual divisions strengthens Pestana Group as a whole. This organizational structure allows Pestana Group, as a strategic financial holding company, to oversee and coordinate the companies in the Corporate Group centrally and ensure overall corporate continuity. CHAIRMAN’S REVIEW Dr Dionísio Pestana Chairman of Pestana Group “We know how important it is for our clients to experience a quality service that is refined, attentive and efficient. We want their experience with us to be a memorable one.” During more than 40 years Pestana has on providing autonomy within the various business established itself as a recognized and successful sectors which has the advantages of providing faster force in the hotel and leisure industry. The Group lines of communication and efficient decision was able to leverage its strong performance in the making. We understand the important role our hotel sector to further diversify into real estate, employees play in our Group whilst committing construction, brewing, aviation and an themselves to standards of excellence. We aim to international business and free trade centre in recruit employees who are well qualified for the Madeira.
    [Show full text]
  • Pousadas De Portugal a Repositioning and Differentiation Strategy
    Pousadas de Portugal A Repositioning and Differentiation Strategy Author: Ana Carolina Lourenço Rodrigues Advisor: Nuno Magalhães Guedes Dissertation submitted in partial fulfillment of requirement for the degree of MSc in Bussiness Administration at the Universidade Católica Portuguesa, June 2015 Abstract Founded in the 40s by the Portuguese Government and with an innovative concept of providing a hospitality service in historic locations such as castles, monasteries and forts, Pousadas de Portugal was a group of 37 inns properties located from North to South of the country. Managed by the Pestana Group since 2003, it offered unique and innovative experiences. From 2010, with the worsening of the economic and financial crisis in Portugal and due to the low awareness of the Pousadas de Portugal particularly abroad, the sales level decreased considerably. Thus, Dr. Miguel Velez decided to revolutionize the company and set a new strategic plan to increase and strengthen the brand image of Pousadas de Portugal, attract foreign customers, with the main objective to increase sales and reverse the company's results. The strategy of the Pousadas de Portugal is the main topic of the case study and includes themes such as the external factors that affect the industry, product differentiation, positioning and sustainable competitive advantages. A Literature Review of subjects related to the Case Study is provided, followed by a Teaching Note that addresses the viability of the new strategy adopted to capture foreign markets and consequently increase the company's sales. Throughout the analysis, it is possible to verify that the differentiation strategy combined with a greater investment in Marketing and the creation of new services and units may be a viable alternative to the sustainability and success of the company.
    [Show full text]