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Victorian Public Healthcare 05Awards Showcase Victorian Public Healthcare Awards Showcase Message from the Premier of Victoria Victoria has one of the best health systems in the world. And the heart of that system is a dedicated workforce - doctors, nurses, allied health workers - who work tirelessly to save the lives of many Victorians and enhance the quality of life of many more. Through the 2005 Victorian Public Healthcare Awards we celebrate and pay tribute to those people and their achievements. From managing emergency and acute care, to treating chronic and complex conditions, and preventing ill health, there is no doubt that public healthcare is one of the most challenging fi elds in which to work. Yet what is most impressive is the unerring commitment of those who work in our health system to making a difference to the lives of Victorians. As a community, we can take enormous pride in the expertise, ingenuity and dedication of our healthcare workforce. The Victorian Government is proud to honour the achievements of our public healthcare providers. Congratulations. The Honourable Steve Bracks MP Premier of Victoria Message from the Minister for Health The 2005 Victorian Public Healthcare Awards recognise the commitment of our healthcare professionals to quality, innovation and excellence. With more than 200 entries, we have seen an impressive array of innovative programs that are improving the lives of countless Victorians. Our hospitals and health services, both large and small, are at the forefront of health care delivery. In many cases, we are leading the country and the world. Like Austin Health’s Medical Emergency Team concept, which is to be introduced in 1000 hospitals in the United States. In Geelong, Barwon Health is at the forefront of overnight home haemodialysis, transforming the lives of people with kidney disease. Western District Health Service’s Sustainable Farm Families and Eastern Health’s Kool Kids Positive Parents are working closely with their communities to prevent health problems before they begin. And a dental program that reaches out to the homeless and other vulnerable Victorians is being run by Inner South Community Health Services. These are just some of the remarkable achievements that occur every day in our health system. The Honourable Bronwyn Pike MP Minister for Health Introduction The aims of the 2005 Victorian Public Healthcare The selection of fi nalists was undertaken by 95 judges Awards are to celebrate quality, innovation and from the sector, led by the Chair of Judging, Dr Norman excellence in public healthcare and to honour the Swan. The judges gave generously of their time to dedication and expertise of the people who provide complete the substantial task of assessing the entries. public healthcare to the Victorian community. The careful consideration the judges gave to each entry With nine categories plus Minister’s and Premier’s is refl ected in the calibre of the fi nalists and winners. awards, the Awards offer healthcare providers an The 2005 Victorian Public Healthcare Awards Showcase opportunity to be recognised for their commitment provides readers with a brief insight into the breadth, and dedication to providing the best possible care diversity and quality of the work happening every day in to the people of Victoria. our health services to improve the health and wellbeing It was an opportunity the healthcare sector embraced of the Victorian community. with great enthusiasm, with 203 entries submitted in this, the fi rst year of the awards. Contents Showcase summary 1 Category 1 Excellence in care delivery 7 For outstanding achievement in appropriateness of care Category 2 Excellence in consumer participation 15 For outstanding achievement in engaging consumers in decision-making Category 3 Excellence in safety of care 29 For outstanding achievement in ensuring the safe progress of clients and patients through the healthcare system Category 4 Innovation in patient access 37 For outstanding achievement in maximising access to emergency and elective services in public hospitals Category 5 Innovation in models of care 49 For outstanding achievement in embracing new models of care for the benefi t of clients and patients Category 6 Innovation in information technology 59 For outstanding achievement in applying information technology to enhance client and patient care Category 7 Excellence in community relations 67 For outstanding achievement in communication, marketing, community awareness or health promotion Category 8 Excellence in continuity of care 75 For outstanding achievement in the integration and coordination of care Category 9 Innovation in workforce design 83 For outstanding achievement in implementing new and better ways of working Minister’s awards for outstanding staff achievement 91 Showcase summary 05 1 05Category awards Category 1: Excellence Category 2: Excellence Highly commended in care delivery in consumer participation Getting mental health messages Category 2a: Excellence to young people: The Flipper Card Winner in consumer participation Barwon Health Dental makes a difference: in healthcare management Dental care for marginalised high St Vincent’s: Victoria’s fi rst Deaf and need client groups Winner hard of hearing friendly health service Inner South Community Health Services Hospital and community: St Vincent’s Health Working together to strengthen Highly commended service provision for Aboriginal Category 3: Excellence Faster Access to Stroke Therapies and Torres Strait Islander patients in safety of care St Vincent’s Health Eastern Health and Metropolitan Winner Ambulance Service Highly commended Austin Health Medical COACH: A telephone support and Health for Kids: Consumers Emergency Team training program for patients with and clinicians working together Austin Health coronary heart disease Southern Health St Vincent’s Health Highly commended Dementia care at Ballarat Reduction of unexpected cardiac The St Vincent’s Health Warfarin Health Services arrest and death among children Awareness Safety Program: Ballarat Health Services in hospital with a medical Reducing the frequency of harm emergency team Category 2b: Excellence in consumer to patients on warfarin The Royal Children’s Hospital involvement in their own care St Vincent’s Health Winner Working hand in hand: Sustainable Farm Families: The human Management of clinical aggression resource in the triple bottom line NorthWestern Mental Health, Melbourne Health Western District Health Service Electronic medical handover Barwon Health 2 Category 4: Innovation Highly commended Category 6: Innovation in patient access Alexandra Eye Care Service in information technology Category 4a: Innovation in patient Alexandra District Hospital Winner access to emergency care Reducing hospital-initiated TOPHATS – The Orion, Peninsula Winner postponement for elective surgery Health Advanced Technology Solution: Western Health Accelerated Care Through An innovative project to improve Emergency Program the continuum of care on the The Royal Children’s Hospital Category 5: Innovation Mornington Peninsula in models of care Peninsula Health Highly commended Joint winner The Chronic Illness Re-admission Highly commended Changing practice: Developing Program: CHIRP Using Blackberry technology a cost-effi cient, outcome-rich, Barwon Health to support the patient care patient-oriented, overnight home delivery process The St Vincent’s Health Assessment, haemodialysis program Peninsula Health Liaison and Early Referral Team: Barwon Health Supporting people with complex Clinical impact of the Infectious care needs Joint winner Diseases Electronic Antibiotic Advice St Vincent’s Health Kool Kids Positive Parents program and Approval System (IDEA3S) Austin Health Category 4b: Innovation in Eastern Health patient access to elective care Personal Digital Assistant Program Highly commended Barwon Health Winner Outcomes of implementing The Southern Health model a tracheostomy review and of cataract care management service Southern Health Austin Health 3 05 Category 7: Excellence Highly commended in community relations Care in context Southern Health Winner The Men’s Shed and Improving diabetes care Men Behaving Positively Austin Health Peninsula Health Encouragement award Highly commended The importance of the therapeutic relationship Ambulance in Schools in effective case management Metropolitan Ambulance Service South East Advocacy and Support Service, Southern Health Community Kitchens Frankston Community Health Service Category 9: Innovation Peninsula Health in workforce design Category 8: Excellence Winner in continuity of care Primary contact orthopaedic physiotherapists improving care for patients on the orthopaedic Winner outpatients waiting list A best practice model of care for people Western Health with diabetes-related foot conditions across the hospital-community continuum Highly commended Partnerships in Health: Doutta Galla Community The challenge of sustaining a rural Health Service, Moreland Community Health Service, maternity service Melbourne Health and Royal District Nursing Service Bass Coast Regional Health Physiotherapy: A new look service to care for our community Bendigo Health Care Group 4 0 Minister’s awards for outstanding staff achievement Minister’s award for outstanding individual achievement Winner Professor Hatem H. Salem Director of Medicine Eastern Health Highly commended Ingrid Plueckhahn Practice Development Nurse Peter McCallum Cancer Centre Jenny Trezise Community Dietician Peninsula Health
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