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Building Digital Foundations for Tomorrow

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Building Digital Foundations for Tomorrow Building Digital Foundations for Tomorrow Annual Report 2018-19 Corporate Statutory A Overview B Reports 04 About Tata Communications 17 Notice 06 Our Global Footprint 27 Boards’ Report 08 Board of Directors 46 Management Discussion and Analysis 12 Word from the MD & CEO 74 Report on Corporate 14 Awards and Recognition Governance 16 Corporate Details 98 Business Responsibility Report Financial C Statements Standalone Financial Statements 108 Independent Auditor’s Report 118 Balance Sheet 119 Statement of Profit and Loss Contents 120 Cash Flow Statement 122 Statement of Changes in Equity 123 Notes forming part of the Standalone Financial Statements Consolidated Financial Statements 182 Independent Auditor’s Report 190 Consolidated Balance Sheet 191 Consolidated Statement of Profit and Loss 193 Consolidated Cash Flow Statement 195 Consolidated Statement of Changes in Equity 197 Notes forming part of the Consolidated Financial Statements 284 Form AOC-1 Scan this QR code to view the online version of this report or visit www.tatacommunications.com/investors/ TATA COMMUNICATIONS AT A GLANCE 50+ 37+ 10,752 entities across the globe nationalities full time employees Top percentile 300 of the Over 35% of of NPS® Fortune 500 our new global amongst the best customer constituting Tata customers experience in the industry Communications’ customers opted for at least one of our Growth Services Certified a Great 83,560 163,713 lives Place to Work® (+21% YoY) touched (+82% YoY) In Canada, Greater China, India, in-person learning days for through our CSR initiatives Hong Kong and Singapore skills transformation globally +10.4% YoY +15.1% YoY USD $1.4b revenues from our data business Growth Services strong order book for data momentum services in FY19 Building Digital Foundations For Tomorrow Tata Communications operates in a market context which continues to evolve rapidly. The enterprise landscape is changing underpinned by need for digital transformation. Digital transformation is happening across all layers of enterprise IT – with infrastructure becoming invisible, cloud becoming dominant, data driving new business models and security requirements changing from reactive to proactive. Against this backdrop, more and more businesses with global growth ambitions are looking to transform how they operate and engage with their customers through digital platforms as a competitive differentiation. This starts by reimagining their networks – the crucial foundation for any digital business. Yet, many of our customers’ needs have also evolved beyond networks: they need to enable seamless collaboration with their customers and partners, safeguard their business against cyber-attacks, and leverage the cloud and IoT to boost efficiencies. Our range of best-in-class digital infrastructure services address this sweet spot, empowering businesses around the world to build their digital foundations to advance their leadership today and deliver a new world for tomorrow. A Corporate Overview THE FOUNDATION OF DIGITAL TRANSFORMATION: ABOUT TATA COMMUNICATIONS Tata Communications is a leading digital infrastructure provider. We leverage our capabilities and global reach to drive the digital transformation of multi national enterprises and communications service providers. We intend to become the digital infrastructure provider of choice, delivering integrated managed services and solutions (including connectivity, collaboration, security, mobility and IoT) through cloud based, internet powered and user determined delivery models for our customers globally. Through our network, cloud, mobility, IoT, collaboration and security services, Tata Communications carries around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud Vision: giants and 4 out of 5 mobile subscribers. Tata Communications’ capabilities are To deliver a underpinned by its global network, which New World of is the world’s largest wholly owned subsea fibre backbone and a Tier-1 IP network. Communications™ to advance the reach and leadership of our customers and partners. 04 2018-19 Annual Report Digital infrastructure services: What we offer MANAGE SERVICE MENT UNIFI ED C OM M ATIONS MI U UNIC CRO N MM SO IC T CO VE FT A O TA MO T I TA IO D N N S A C C LO A Y O U N N D T & T T D I G EC A -E L N C N I I N T A C M N B A O C B O C E L O O R N E L R E IP C T D T BAL S ONN R L M O E E IN GL CT A B MPLS O R A R T E I M O T O T N N S E C I U M S C E C O E G L A I B G O N E M H Y D B E Managed security T T I Z R E A O I R D N G S E O R T W I E Z IN A O T N S IN I D P W A A N E N R T E N T E W E C R O P U A R EC T R I S K VA A S S TE D E IN W D R GL AN V E P N I AN A C E O D ES F G D U LA AGE O SS MAN CL SER T VICE MANAGEMEN Industries we serve Manufacturing E-Commerce IT/ITES Services Technology Banking/ Media/ Healthcare/ Services Financial Entertainment Pharmaceutical Provider 05 A Corporate Overview OUR GLOBAL FOOTPRINT Dublin Groningen London AmAmststeerrdam NOC TG N-N E Oostende R Frankfurt R Paris FASTER -WE Harbour Pointe Seattle A N TGN- -A TG Penmarch TGN-P TGN IC R LANT NE GTT AT S FEA - Laurentide NOC C N Hillsboro IC 3 ANT WA E TG TGN-P Portland Montreal ATL T Halifax GTT W GN Nedonna BeacBeachh E -W MonacToulono E Lynn SEA M R PC-1 BandonBandon Bilbao Marseilleeille Toulon G I E Bari New York 20) RFS 20 Lisbon PC-1 HKA ( Newark -A Madrid A Wall TGN A Ashburn N-A E STER Sacramento TG - FA Seixal Palermo 1 Sesimbra Palo Alto Santa Clara Mazara Shindu-ri Estepona Catania Marmaris San Jose Gibraltar Annaba Bizerte Morro Bay Qingdao UNITY TG Chania Pusan N-P US Grover Beach TGN- Toyohashi J Tetouan EA Yeroskipos Los Angeles Emi Tripoli TGN-P Pacic 2020) UNI Redondodondo HKA (RFS TY Alexaexandriandria TGN-P Tripoli C L C2 3 ShanghaiShanghai Chongming T JUS Abu Talat NA A Nanhui F S Suez S e a Kathmandu br Altavisvisttaa Zafarana Ras Sidr New Delhi a AP s Al Khobar Thimpu G N 2 El Goro, GGrraann CaCanarianaria C 1 CS BirgunjBirgunj Boca Raton A Bairahava AP W (via(via Raxaul) Raxaul) OkinaOkinawwaa e ManamaManama Malbase Glo Al Fujairah b On Kararachichi PaPa Li eNe n Doha L t ai Tanshui A M Dubai Ahmedabad Barka Dhaka Toucheng FN Shantou SJC EAC S JU Muscat Deep Water BaBayy Al Bustan Kolkata Benapole Qalhat Taipa Fangshan FNAL T E Cox’s Bazar G J IG T E U Makaha JeddaJeddahh 2 S G T G N AS N N GN 1 lo - C- b GULF - C P e I N Mumbai A PC A - P e A t E P PunPunee Hyderabad Ngwe Saung C-1 NOC Ballesteros Pyapon C 4 C2 E Danang W Al Hudaydah 1 Cape Verde - Manila E Dakar E-1 FEA E5 5 E M A W E A E A E4 EWE A M Chennai Tanguisson Point M E A A Nasugbu I S W Daet W 3 E Aden Bengaluru E E A M IG E E S SE N-EA BatangaBatangass Piti G M W T Tumon Bay E 2 A C i2i N E M NgNgwwee Saung Vung Tau C2 C Djibouti S -1 A P E E KKoochchi TG A M N- S Barranquilla Maiquetia O AA 3 C SE TIC EA A S B M WE BBG B E W IA G G E E lo AAdddisdis Ababa 4 M b Lome N- A Satun eN AMs E5 Songkhla TE A W EA e Lagos Colombo Mt. Lavinia E TG M S t E SEA Abidjan - Penang 1 Ratmalantmalanaa Matara G Accra Cotonou AP Kuantan Tungkungkuu Douala FEA Kuala Lumpur TTeelisalisai E Medan W WE3 AF A ME S Mersing CS SEA Dumai Melaka Tuas Kampala SAT Libreville 3 Singapore Kigali Nairobi M Mombasa O Pointe Noire Fortalezaeza AC E S Madang Muanda G JakJakaarrttaa l o Dar Es Salaam be Ne Luanda t S AT 3 S e G ab l o ra b e s s N 1 e t S C WA Port Louis 3 St. Paulaul E W Bay Jacotet Rio de Janeiro TTooliarliaryy E M M A O E C Sao Paulo S Praia Grande Ocean A SwSwaakkoopmundpmund SE Witibank Maputo E F A S 1 SA - C T P 3 P Mtunzini S C A W yYYzererffoonntteeiinn Perth Cape Town Sydney SAFE ~7000+ Customers globally 4 out of 5 ~5000 ~2000 mobile subscribers in Enterprise Service the world are connected customers providers through our network 06 2018-19 Annual Report Dublin Groningen 30% London AmAmststeerrdam NOC TG N-N E Oostende R Frankfurt of the world’s R Paris FASTER -WE Harbour Pointe Seattle A N TGN- A TG Penmarch TGN-P TGN- IC R LANT NE GTT AT S FEA - Laurentide NOC C N Hillsboro IC 3 GN-P Portland Montreal LANT WA E TG T TT AT T internet routes Halifax G W GN Nedonna BeacBeachh E -W MonacToulono E Lynn SEA M R PC-1 BandonBandon Bilbao Marseilleeille Toulon G I E Bari carried New York 20) RFS 20 Lisbon PC-1 HKA ( Newark -A Madrid A Wall TGN A Ashburn N-A E STER Sacramento TG - FA Seixal Palermo 1 Sesimbra Palo Alto Santa Clara Mazara Shindu-ri Estepona Catania Marmaris San Jose Gibraltar Annaba Bizerte Morro Bay Qingdao UNITY TG Chania Pusan N-P US Grover Beach TGN- Toyohashi J Tetouan EA Yeroskipos Los Angeles Emi Tripoli TGN-P Pacic 2020) UNI Redondodondo HKA (RFS TY Alexaexandriandria TGN-P Tripoli C L C2 3 ShanghaiShanghai Chongming T JUS Abu Talat NA A Nanhui F S Suez S e a Kathmandu br Altavisvisttaa Zafarana Ras Sidr New Delhi a AP 2 s Al Khobar Thimpu G N El Goro, GGrraann CaCanarianaria C 1 CS BirgunjBirgunj Boca Raton A Bairahava AP W (via(via Raxaul) Raxaul) OkinaOkinawwaa e ManamaManama Malbase Glo Al Fujairah b On Kararachichi PaPa Li eNe n Doha L t ai Tanshui A M Dubai Ahmedabad Barka Dhaka Toucheng FN Shantou SJC EAC S JU Muscat Deep Water BaBayy Al Bustan Kolkata Benapole Qalhat Taipa Fangshan FNAL T E Cox’s Bazar G J IG T E U Makaha JeddaJeddahh 2 S G T G N AS N N GN 1 lo - C- b GULF - C P e I N Mumbai A PC A - P e A t E P PunPunee Hyderabad Ngwe Saung C-1 NOC Ballesteros Pyapon C 4 C2 E Danang W Al Hudaydah 1 Cape Verde - Manila E Dakar E-1 FEA E5 5 E M A W E A E A E4 EWE A M Chennai Tanguisson Point M E A A Nasugbu I S W Daet W 3 E Aden Bengaluru E E A M IG E E S SE N-EA BatangaBatangass Piti G M W T Tumon Bay E 2 A C i2i N E M NgNgwwee Saung Vung Tau C2 C Djibouti S -1 A P E E KKoochchi TG A M N- S Barranquilla Maiquetia O AA 3 C SE TIC EA A S B M WE BBG B E W IA G s G E E lo AAdddisdis Ababa 4 M b Lome N- A Satun eN AM E5 Songkhla TE A W EA e Lagos Colombo Mt.
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