Karnataka Tourism Website RFP 27Th Feb 2019
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Selection of an Agency for the Design, Development, Operations & Maintenance of Website for Karnataka Tourism Call- 2 Karnataka State Tourism Development Corporation (KSTDC) Government of Karnataka Invites Request for Proposal (RFP No - KSTDC/IT/05/2018-19/DOT/CALL-2) For Selection of an Agency for the Design, Development, Operations & Maintenance of Website for Karnataka Tourism Call- 2 Karnataka State Tourism Development Corporation (KSTDC) Ground Floor, BMTC Yeshwanthpur TTMC (Bus Stand), Yeshwanthpur Circle Bengaluru 560 022, Karnataka Tel:- 080 4334 4343 www.kstdc.co/ Page 1 Selection of an Agency for the Design, Development, Operations & Maintenance of Website for Karnataka Tourism Call- 2 Table of Contents SECTION 1. LETTER OF INVITATION ..................................................................... 4 SECTION 2. INFORMATION TO CONSULTANTS ................................................... 6 1. INTRODUCTION .......................................................................................................................... 6 2. CLARIFICATION AND AMENDMENT OF RFP DOCUMENTS ................................................... 7 3. PREPARATION OF PROPOSAL ................................................................................................. 7 4. SUBMISSION, RECEIPT, AND OPENING OF PROPOSALS ..................................................... 9 5. PROPOSAL EVALUATION ........................................................................................................ 11 6. NEGOTIATIONS ........................................................................................................................ 12 7. AWARD OF CONTRACT ........................................................................................................... 12 8. PERFORMANCE SECURITY .................................................................................................... 12 9. CONFIDENTIALITY ................................................................................................................... 13 DATA SHEET - INFORMATION TO CONSULTANTS ............................................ 14 SECTION 3. TECHNICAL PROPOSAL – STANDARD FORMS ............................ 26 SECTION 4. FINANCIAL PROPOSAL – STANDARD FORMS ............................. 51 SECTION 5. TERMS OF REFERENCE .................................................................. 55 1. BACKGROUND .............................................................................................................................. 55 2. OBJECTIVES ................................................................................................................................. 55 3. DETAILED SCOPE OF SERVICES .................................................................................................... 56 4. OBLIGATIONS OF SELECTED AGENCY ............................................................................................ 58 5. RESERVED RIGHTS OF THE CLIENT ................................................................................................ 58 6. WEBSITE DEVELOPMENT AND MAINTENANCE .................................................................................. 59 7. STAKEHOLDERS ............................................................................................................................ 63 8. HIGH-LEVEL REQUIREMENTS ........................................................................................................ 63 9. KEY MODULES ON THE HOME PAGE SCREEN ................................................................................. 68 10. SEARCH ENGINE OPTIMIZATION (SEO) AND MARKETING SUPPORT SERVICES ............................. 90 11. KEY PERSONNEL AND TEAM STRUCTURE ................................................................................... 95 12. FUNCTIONAL REQUIREMENT SPECIFICATIONS (FRS) .................................................................. 97 13. TECHNICAL REQUIREMENT SPECIFICATIONS (TRS) .................................................................. 132 14. SERVICE LEVEL AGREEMENT (SLA) ......................................................................................... 133 15. REPORTING REQUIREMENTS.................................................................................................... 138 16. WEBSITE NON FUNCTIONAL REQUIREMENTS ............................................................................ 139 17. SCHEDULE AND DELIVERABLES ................................................................................................ 139 18. PAYMENT TERMS .................................................................................................................... 141 18.1. MODE OF PAYMENT AND PAYMENT MILESTONES ................................................................... 141 SECTION 6. CONTRACT FOR CONSULTANT‟S SERVICES ............................. 141 I. FORM OF CONTRACT .................................................................................................................. 145 Page 2 Selection of an Agency for the Design, Development, Operations & Maintenance of Website for Karnataka Tourism Call- 2 II. GENERAL CONDITIONS OF CONTRACT ......................................................................................... 147 III. SPECIAL CONDITIONS OF CONTRACT ....................................................................................... 154 IV. APPENDICES ........................................................................................................................... 161 Page 3 Selection of an Agency for the Design, Development, Operations & Maintenance of Website for Karnataka Tourism Call- 2 Section 1. Letter of Invitation Karnataka State Tourism Development Corporation (KSTDC), Government of Karnataka invites proposals for Selection of an Agency for the Design, Development, Operation & Maintenance of Website for Karnataka Tourism Call- 2. The objectives and details of the Services are provided in the attached Terms of Reference. The Consultant will be selected under Quality and Cost Based Selection (QCBS) and in line with the procedures described in this RFP. The RFP includes the following documents – Section 1 – Letter of Invitation Section 2 – Information to Consultants Section 3 – Technical Proposals – Standard Forms Section 4 – Financial Proposals – Standard Forms Section 5 – Terms of Reference Section 6 – Standard Form of Contract Sd/- General Manager (Finance) And Tender Inviting Authority Karnataka State Tourism Development Corporation Page 4 Selection of an Agency for the Design, Development, Operations & Maintenance of Website for Karnataka Tourism Call- 2 th RFP No.: KSTDC/IT/05/2018-19/DOT/CALL-2 Date: 27 February 2019 [Through e-Procurement Portal only] REQUEST FOR PROPOSAL (RFP) FOR SELECTION OF AGENCY FOR THE DESIGN, DEVELOPMENT, OPERATION AND MAINTENANCE OF THE WEBSITE FOR KARNATAKA TOURISM CALL-2 Karnataka State Tourism Development Corporation (KSTDC), Government of Karnataka invites bids from Consultants having requisite experience in design, development, operation and maintenance of Websites through the GoK e-Procurement portal (www.eproc.karnataka.gov.in ). Interested Consultants/Firms/Agencies may submit their Request for Proposals (RFP) for providing the services for Karnataka Tourism at domestic and national level and requisite EMD electronically through the e-Procurement platform of GoK at https://www.eproc.karnataka.gov.in. The following shall be the calendar of events for tendering: Sl. No. Event Description Date 1 Date of Pre-bid Meeting 1st March 2019, 11:00 hrs. 2 Last date for receiving queries/clarifications 1st March 2019, 17:00 hrs. 3 Last date for submitting proposals 7th March 2019, 15:00 hrs 4 Opening of Technical Proposal 8th March 2019, 16:00 hrs 5 Presentation on Technical Proposal 12th March 2019, 11:00 hrs. 6 Opening of Financial Proposal 14th March 2019, 11:00 hrs. 7 Earnest Money Deposit Rs.2,00,000/- (Rupees Two Lakhs only) Postponement of Calendar of events (if any), subsequent notification, changes, amendments and selection/ rejection of proposal shall be intimated only through e-Procurement portal and will not be published in newspapers. KSTDC reserves the right to accept or reject any or all the tenders received without assigning any reasons thereof. More details on the Services are provided in the attached Terms of Reference (TOR). Sd/- General Manager (Finance) And Tender Inviting Authority Karnataka State Tourism Development Corporation Bengaluru, Karnataka Page 5 Selection of an Agency for the Design, Development, Operations & Maintenance of Website for Karnataka Tourism Call- 2 Section 2. Information to Consultants 1. INTRODUCTION 1.1. The Client named in the ―Data Sheet‖ will select a firm among those listed in the Letter of Invitation, in accordance with the method of selection indicated in the Data Sheet. 1.2. The Consultants are invited to submit a Technical Proposal and a Financial Proposal, as specified in the Data Sheet (the Proposal) for consulting services required for the Assignment named in the Data Sheet. The Proposal will be the basis for contract negotiations and ultimately for a signed contract with the selected Consultant. 1.3. The Assignment shall be implemented in accordance with the phasing indicated in the Data Sheet. When the Assignment includes several phases, the performance of the consultant under each phase must be to the client‘s satisfaction before work begins on the next phase. 1.4. The Consultants must familiarize