Sustainability Report 2016

Sustainability Report 2016 telenorfoundation Only Connected Societies and suppliers. That means that more than 57,000 people in Serbia work in accordance with Telenor business governance principles. are Empowered Societies For us, 2017 will also be an important year. We will celebrate 10th birthday of Telenor Foundation which was established with desire to help in finding solution for certain challenges that Serbian For Telenor, 2016 was a very important year - we celebrated society is facing. We believe we have a successful decade behind a decade of successful operation in Serbia. During those ten us and we are excited about the times ahead. Running business in years, telco industry has changed immensely and now we are in a responsible way, with respect for people, will remain are priority full speed racing into a new digital era. What has remained as a in the times of constant rapid change in the industry. constant fundament is our strong belief that connected societies are empowered societies. We are committed to contribute Sincerely, to developing equal possibilities for everybody and, above all, reduce inequalities. Ingeborg Øfsthus CEO of Telenor Serbia Through past decade, we have incorporated sustainability in all aspects of our business. And we have come a long way. Our values reflect on everything we do, at all times. It is about doing the business in the way that is not only right, but good – for us and the society. On this journey we are not alone. We have the Government and our partners on board to ensure that we are on the right path and, with joint forces, to make even a stronger impact. So far, we have worked with around 300 partners and realized more than 200 projects. One of our key partners is the community of deaf that counts more than 30,000 deaf and around 100,000 people with im- paired hearing. In 2016 we worked closely on a project Be part of good communication. We went one step further and provided connection with Telecentre service in all our shops in Serbia, as well as laptops and internet access to 2 student homes for deaf children in Belgrade and Subotica. Another project that we are very proud of is Stop digital bullying that started back in 2012. Telenor Serbia in partnership with the Ministry of Education and UNICEF has implemented numerous initiatives to raise awareness on child online safety, with the latest example: Cyber Dictionary event with more than 4,000 children participating. Telenor aims to share good practice and principles of responsible business with its suppliers. We cooperate with more than 5,000 partners 2 Sustainability Report 2016 THE WINNING TEAM People – Our Leading Resource People are at the heart of our business. Interconnected and directed to one another are, on one end our users to whom our products and services are intended, and on the other end are our employees as the creators of these products and the providers of these services. Being aware that people are our leading resource, we are committed to taking good care of them and providing them with a healthy and safe working environment that we improve from year to year. In such working environment our employees can develop all of their potentials, and the OHSAS 18001 standard which enables a more efficient system of occupational safety for the employees is implemented in a consistent manner. One of the best indicators of the realization of this goal is the fact that, for the third consecutive year, we have had zero occupational injuries. Since the beginning of our business operations, we are providing employment opportunities for young generations, and by recruiting an equal number of men and women, we strive for gender equality in practice too. We are striving to minimize negative impact of our operations on the environment and we are trying to convey our corporate culture and way of thinking to all our partners. 4 Sustainability Report 2016 Developing Talents – As a pillar of the changes we are paying additional attention to leaders. In 2016 they were familiarized with the implementation Investing in the Future methodology, tested the tools and got clear explanations for adoption and introduction of new working methods. A total of 167 110 trainings for employees leaders underwent the program focused on changing the way of thinking, while selected participants were assigned to the workshop In order to provide them opportunities for professional development for the further development of leadership skills. and for working as professionally as possible, Telenor is greatly focused 167 on the development and improvement of knowledge and skills of its At the beginning of the year, 123 top talents were identified and leaders in the program focused on changing the way employees. In the course of 2016, we have put an emphasis on the use provided with the opportunity to showcase their potential on of thinking of new tools, online learning and use of Telenor Campus in the scope challenging and interesting projects, as well as to grow with the of our internally designed programs. We have also continued using support of mentors and by attending trainings and other programs. traditional methods of mentoring, shadowing programs, rotations, 1 on 1 meetings, feedback and coaching. More than 110 trainings were All activities were realized with the aim of creating a winning 123 organized for our employees, involving both professional know-how team, which will opt for the best way to respond to the digital top talents were identified and supported and skills and soft skills that improve effective cooperation. needs of our customers. practical training in Telenor, mentoring programs and lectures by Cooperation with the Faculty of Mathematics, Faculty of Electrical Internship in Telenor – An our company experts, Telenor signed, in 2016, a Memorandum of Engineering and the Faculty of Economics of the Belgrade University. Opportunity for Young People For seven years now, by implementing the “Internship for Stu- dents” program, we are providing final year students or freshly graduated students the opportunity to gain their first practical experience in their respective areas of specialization, as well as to get familiar with Telenor’s corporate culture. Last year, this chance was granted to 32 students. The representatives of our company participate in seminars, educational programs for youth, as well as in employment fairs. Furthermore, we connect with the relevant stakeholders, such as students’ organizations and we by joining their projects we contribute to having many generations of students mobilized and trained to successfully manage their careers in the future. Aiming at having an even better cooperation in terms of professionally developing final year students through programs of 5 Sustainability Report 2016 Talented Millennials from Serbia on Telenor’s Youth Forum As Serbia’s representatives at the Telenor Youth Forum, Tamara Kojić and Jovana Daljević were given the opportunity to respond to the challenge of solving global problems by technology during a year, on a trip from Oslo to Bangkok, with 24 other social leaders from Asia and Europe. Telenor’s Youth Form started during the Nobel Peace Prize Week in Oslo, in December 2016, when the young leaders attended the events honouring the recipient of the Nobel Peace Prize – Co- lombian President Juan Manuel Santos – and worked as a team to address key social challenges. Their work continued in virtual teams that have been assigned a professional mentor, but also enjoyed a support of a design agency in creating solutions. 6 Sustainability Report 2016 Telenor Employees A total of 1001 employees with employment contracts were en- In regards to the gender equality our company employs 46% of gaged in Telenor at the end of 2016. For the purpose of engaging men and 54% of women. The proportion on managerial positions the workforce on the assignments where the number of workers is 52% of men and 48% of women. varies depending on job requirements and work organization, Telenor has concluded contracts with HR agencies. More than half of Telenor employees are highly educated. More than two third of the employees (68%) belong to the 21-40 age group. The average age of employees is 38.4 years. Age structure of employees 600 563 500 Gender structure of employees 46% 400 Male employees 54% 300 281 Female employees 200 120 100 32 5 0 20 21-30 31-40 41-50 51-60 61 7 Sustainability Report 2016 The Mobility Program and developing their professional and leadership capabilities, while contributing to the equalization of working methods in all companies 2016 – Working at Telenor of the Telenor Group. This increases Telenor’s competencies on the market and enables a better approach to customers, as well From Telenor Serbia to Telenor Group Companies Worldwide as specialization of the employees at the same time. From Telenor Group to Telenor Serbia The Mobility program in Telenor helps developing professional and leadership qualities of the employees with potential. Through that This program enables employees to expand their experience and program they are trained to work on more complex and demanding 10 gain new knowledge by working in other companies across Telenor tasks, which boosts their career development. Group. The program has two basic models: Expert Mobility and Development Mobility. The “Mobility” program in Telenor Serbia exists since the first day of its establishing. For the first two years, the number of employees The goal of Expert Mobility is the standardization and introduction coming to Telenor Serbia was higher than the number of employees of best practices in all Telenor companies around the word and we who were going from Serbia to other Telenor companies. In the third 8 achieve that by sending employees with a certain skillset from one year, the relationship was evenly balanced, followed by a period company to another.

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