[SPRINGFIELD CITY EMPLOYEE NEWS EXTRA ]

December 2017 Human Resources launches Employee Referral Program This program is designed to reward current employees for successful referrals, while reducing the cost of recruiting and bringing the City the most qualified applicants. “Human Resources is excited to launch this new program. Employee referrals have a proven track record of success in providing a cost-effective way Downtown Springfield to secure top talent for hard to fill positions. Given Christmas Parade: both the competition for talent and the quality of the Saturday Dec. 9, 2-4 p.m. City’s workforce, the new referral program is a great downtown Springfield. strategy for the City and our employees,” said Director The Downtown Springfield of Human Resources Darla Morrison. Association invites the Currently, the referral program is limited to specific, community to celebrate hard-to-fill positions. Employees can access the full seasonal storytelling at the policy, including a listing of eligible positions, as 2017 Christmas Parade. well as submit your referral application on CityShare Come be part of the under the Human Resources Services tab. The referral tradition this year as parade will remain on file and will be considered active for participants show off their two years after the referral application has been floats, bands march their submitted. However, the referral will only be active for way around downtown and the job posting for which the referral was originally holiday cheer is spread for submitted. The applicant you are referring must apply all, with an appearance by for the position prior to the application deadline and Santa. must submit your name in the ‘Referred By’ question The route starts on South on their application. 4See EMPLOYEE REFERRAL PROGRAM on page 2 Avenue and Elm Street and ends at Jordan Valley Park. CAmP 2016 class delivers 500 food items, cash donations to Fairbanks As its legacy project, the 2016 CAmP class held three different food/item drives throughout the year with specific needs identified by staff at The Northwest Project. “We recently held a two-week fall ‘Drive for The Fairbanks’ and collected shelf items from all City departments,” said 9-1-1 Emergency Communications Director Zim Schwartze, 2016 CAmP class president. “Because of our caring and Candy Cane Lane: generous City employees, we collected over 500 items and 5-8 p.m. Friday-Sunday some cash donations that we delivered on Monday, Nov. 20. nights only, Dec. 1-17, Thank you to Rutledge-Wilson Farm Park everyone who donated and filled Drive through the farm and The Fairbanks’ enjoy dazzling farm-themed food pantry for holiday displays and more the holidays. You than 10,000 lights. are truly helping Fee: $5/Vehicle those in our community!”

Fire Chief accepted into U.S. Capitol Christmas Busch Building Stair

BeCivilBeHeard.com Fire Service Executive Tree visits Springfield Tread Replacement Listen: Development Schedule Seek to understand by Institute concentrating on what people say. 4 8 12-13 Medicine Take-Back Event Breaks Record The Fall 2017 Medication Take-Back Event UMKC School of Pharmacy students were took place on Saturday, Oct. 28, collecting a available at all six pharmacy locations to grand total of 2,696 pounds (over 1 ton) of answer any medication disposal related SPRINGFIELD CITY unused and expired medications. The medicine questions. [ EMPLOYEE NEWS EXTRA take-backs offer a free, anonymous and safe Thanks to our collaborative partners that ] way for the community to dispose of unused, make these events possible: Ozarks Area EDITOR expired prescription and Pharmacy Association, DEA Greene County Cora Scott over-the-counter medications, helping to Sheriff ’s Office, City of Springfield, Watershed MANAGING EDITOR eliminate potential public safety concerns and Committee of the Ozarks, Community Melissa Haase contamination of our water supply. DEA law Partnership of the Ozarks, Safe Kids DESIGNER enforcement, pharmacists, City of Springfield, Springfield, UMKC School of Pharmacy, Rebecca Pfitzner Watershed Committee of the Ozarks, and CoxHealth and Mercy. PHOTOGRAPHER Christopher Akins

COPY EDITORS Sharon Spain Sharon Smith Cara Burch The SCENE is published monthly by the City of Springfield, 840 Boonville, P.O. Box 8368, Springfield, MO 65801 Comments and articles which appear in The SCENE do not necessarily reflect the views or opinions of City administration or any employee thereof, but are for information only. Permission to reprint material may be obtained from the Department of Public Information, Thanks to those who helped make the Downtown (417) 864-1010. Tree Lighting a success The Downtown Tree Lighting held Studio Vie and Springfield Little Theatre. The Nov. 18 on Park Central Square drew around young at heart were excited to see red carpet 2,000 people to downtown Springfield. Thanks arrivals by winter princesses, local mascots, to all of the employees and volunteers from Springfield Batman, and MISSION Public Information, Public Works, Parks, of course, Santa and We are committed to Downtown Springfield Association and the Mrs. Claus. The finale working with the community to Downtown Community Improvement and the Mayor’s tree provide ethical and responsible District for making the event a success. The lighting occurred at local government so that everyone can enjoy the benefits of living show included performances by Academy 7 p.m. Plans are already and working in Springfield. Award-nominated pianist Dino Kartsonakis, under way for next vocalist Jessie Cowen from the Clay Cooper year’s event. Theater and local singers and dancers from Additional City info is available on our Web site at www.springfieldmo.gov. Videos may be viewed on CityView on the Web or on Mediacom channels 15.1 and 80 and AT&T SCENEU-verse channelDeadline 99.

Mayor Ken McClure December 22, 2017 with Cheryl Kartsonakis Please direct your submissions to the Department of Public 4EMPLOYEE REFERRAL PROGRAM from page 1 Information. Submissions and Details: Procedure: ads via e-mail are preferred: • Regular and contract employees are 1. Ask a great candidate to apply and indicate [email protected] eligible to participate in the program. that you referred them on their application. • Referrals are only accepted for regular 2. Complete the referral application found on positions that are posted, with the referral CityShare. submitted by the application deadline. 3. A $500 award will be paid to the referring employee, for successful referrals, after 30 printed on recycled paper • Candidates must indicate you referred them days of employment. to the position on their 2 SCENE application. 4See Employee Referral Program FAQS on page 3 Employee Referral Program FAQS 1. Who is and is not eligible to 5. When do I have to refer an applicant? 10. How long is the referred employee participate in the Employee Referral The Referral Application must be required to stay in the position for the Program? submitted prior to the application deadline. referral to be considered successful? All regular, full-time and part-time If the referral is for a position posted as The referred employee must be in the employees, as well as contract employees are continuous recruitment or Open Until Filled, position for 30 calendar days from their start eligible and encouraged to participate in the the Referral Application must be date for the referral to be considered program. However, the referring employee submitted prior to testing/interviewing for successful. However, the referring employee cannot be: the position; whichever occurs first. must also be employed by the City as well • An employee who participates in the 6. Is the applicant required to do anything for 30 calendar days from the new hire’s hiring process or has hiring authority, when they apply that affects the start date to be eligible to receive the referral unless the referral is made to a Employee Referral Program? award. department other than his/her own; The applicant is required to submit an 11.What if I want to refer someone for • An employee who has a conflict of application by the application deadline. In more than one job? interest (i.e., a City employee with a their application, there are two questions If you want to refer someone for more primary duty of recruiting and they must answer regarding the Employee than one job, you must submit a separate referring candidates); Referral Program. The applicant must referral application for each job. • A Human Resources Staff Member; answer ‘Yes’ to being referred by a current • Department Directors and above. 12.What does the employee receive for a City employee, and they must enter your successful referral? 2. Are there any restrictions on who I can name as to who they were referred by. If If an employee makes a successful referral, refer as part of the Employee Referral they do not state your name, your referral Program? he/she will be paid a $500 award as long application will be considered invalid. as both the new employee and the referring The applicant that is referred to the City 7. How long does my referral last? employee are still employed by the City 30 of Springfield cannot be: All referrals will remain valid for two calendar days from the new hire’s start date. • A current employee or an employee years from the date of the submission. 13. Does the employee have to pay taxes within the last two years: Including However, they will only remain valid for the regular full-time and part-time on the $500 award? job posting announcement for which the Yes. The $500 award is considered taxable employees, contract, temporary, intern, referral was originally submitted. If another or seasonal employees; income according to IRS guidelines. posting occurs within the two years for the Employees can opt to put the $500 award • A former employee of the City of same position, you must submit a new Springfield being rehired within two directly into deferred compensation, but the referral application at the time the posting is money is still subject to employee FICA tax. years of his/her separation from open and before the application deadline. employment; or 14.What happens if two employees refer • An independently contracted employee 8. What would inactivate my referral? the same applicant for the same position? working for the City of Springfield. There are a few ways a referral application If two employees refer the same applicant 3. Which jobs can employees refer would become inactive. These include: for the same position and both are valid applicants for as part of the Employee • The referral application expired after referrals, and the applicant put both their Referral Program? two years of being submitted; names, the employee who has the earliest • A new job posting was announced Referrals will be accepted for targeted submittal date will receive the $500 award within the two years of the referral should the referred applicant be hired. full-time and part-time regular positions that application being submitted; have a posted job announcement. Please see • The applicant did not say they were 15. How can an employee find out about the Employee Referral Program Policy & referred and/or did not include your the status of his/her referral? Guidelines for a full list of positions. name as to who referred them in their Employees will receive an automated email 4. How do I refer an applicant? application; when they have successfully submitted a You must complete the form on Cityshare • The applicant is not qualified for the referral application. If you are ineligible to to refer an applicant. This form is locat- position; participate in the referral program or the ed under Human Resources Services, and • The applicant is not eligible to be applicant that was referred is ineligible, you under Lists it is titled ‘Employee Referral referred (see question 2); will be contacted via phone or email by HR Application’. You must complete this form • The person referring the applicant is not staff. The employment process is and submit it by the application deadline of eligible to participate (see question 1). confidential, so employees cannot obtain the position. If the referral is for a position 9. How will I know if I submitted my information regarding the referred posted as continuous recruitment or Open referral application successfully? applicant’s status. If the referred applicant Until Filled, the Referral Application must is hired, HR staff will notify the referring Once your referral application has been employee once the hire is confirmed. be submitted prior to testing/interviewing successfully submitted, you will receive an for the position; whichever occurs first. In all email notification that is automated by the If you have additional questions about the cases, the referred applicant must submit an system in Cityshare. If you do not receive Employee Referral Program, please email application by the application deadline. an email, you must resubmit your referral [email protected] or call Human application. Resources at 864-1607. SCENE 3 Fire chief accepted into Fire Service Executive Development Institute The International Association of Fire Foundation. “We’re proud to help support professionally and uncover the latest Chiefs has announced that Chief David the education of these leaders to ensure products and services available to first Pennington of the they have the skills necessary to meet these responders. Springfield Fire complex and emerging issues confronting About Motorola Solutions Foundation Department has been our communities.” The Motorola Solutions Foundation is the accepted into the Fire The Fire Service Executive Development charitable and philanthropic arm of Service Executive Institute is a year-long leadership- Motorola Solutions. With employees located Development development program created and around the globe, Motorola Solutions seeks Institute. Chief implemented by the IAFC to provide new to give back to the communities where it Pennington competed and aspiring chiefs with the tools they need operates. The company achieves this by with new fire chiefs to have successful and productive tenures. making strategic grants, forging strong and chief officers The members of the cohort will meet in community partnerships and fostering from across the December 2017, for their first 6-day session innovation. The Motorola Solutions country to become a in addition to two other sessions scheduled Foundation focuses its funding on public member of the 2018 six months apart. safety, disaster relief, employee giving and cohort program. Along with being accepted The group will communicate between education, especially science, technology, into the program, Chief Pennington has sessions using an online community. engineering and math programming. For been awarded a scholarship which covers the more information on Motorola Solutions expenses for attending the program. He is About the International Association of Fire Chiefs (IAFC) corporate and foundation giving, visit one of only 20 fire chiefs from across the responsibility.motorolasolutions.com country to be selected for this program. The IAFC represents the leadership of This is the sixth year that the Motorola firefighters and emergency responders Solutions Foundation has provided the IAFC worldwide. IAFC members are the world’s with a grant to fund the program. “Motorola leading experts in firefighting, Solutions Foundation recognizes how these emergency medical services, terrorism challenging times require a new breed of response, hazardous materials spills, natural leader to head our local fire departments disasters, and public safety legislation. Since and national fire service,” said Matt Blakely, 1973, the IAFC has provided a forum for its Executive Director of Motorola Solutions members to exchange ideas, develop City Council hears findings of Street and Intersection Pedestrian Safety Study campaign aimed to increase education and To facilitate safety for pedestrians and awareness of pedestrian safety. motorists alike CBB recommendations state As a complement to the SGF Yields that pedestrians should only be allowed in program, the City contracted with St. the roadway when: Louis traffic engineering and transportation • They remain in designated pedestrian planning firm CBB to investigate pedestrian areas where motorists reasonably expect safety issues in the City and provide them to be located (sidewalks and cross- recommendations. walks) The report conclusively demonstrates that • There is temporary traffic control set up arterial roadways with higher speeds, higher to warn drivers that pedestrians will be Over the past year, five pedestrians have traffic volumes and narrow medians present present (maintenance or special events) been killed on Springfield streets. It’s a a heightened potential for danger for both • Using particular roadways that sustain number that City staff and City Council pedestrians and motorists. low traffic volumes and speeds and are would like to reduce to zero. At the request designated as shared spaces for both CBB recommendations urge special care motorists and pedestrians of City Council, the City of Springfield has be given to regulating pedestrian access in concluded a study examining pedestrian • They use temporary pedestrian refuge streets and intersections with speeds of 35 as part of the process of crossing a road safety on Springfield streets and mph or greater, traffic volumes greater than intersections in particular, to better under- 15,000 vehicles per day or median widths An ordinance was brought forward at the stand what can be done to address the issue. less than 6 feet. Nov. 27 City Council Meeting which proposes enhanced regulation informed by “With the number of pedestrian-involved According to traffic safety industry crashes and fatalities continuing to grow on the safety report recommendations. Council guidelines, the minimum protected median is expected to vote on it Dec. 11. Springfield streets over the past decade, the width is 6 feet. This length is based on the City is seeking ways to curb the trend,” said length of a motorized wheelchair or person Background: Public Works Traffic Engineer Eric pushing a stroller and provides protection Nationally, the percent of pedestrian Claussen. The start of the study came from such concerns as vehicle overhang, fatalities has maintained an increasing trend in conjunction with the 2017 launch of ADA access and pedestrian trips and falls. from 11% to 15% of the total number of the SGF Yields 4 SCENE 4See PEDESTRIAN SAFETY on page 5 Springfield Fire Department receives drone SPD honors graduates of 2017 Citizens Police Academy The Springfield Fire Department was support of special operations such as flood presented with a Phantom 4 Quadcopter rescue and hazardous materials incidents. The Springfield Police Department drone by Westside Stone, LLC on Friday Springfield City Council authorized the honored 21 graduates of the 2017 Citizens Nov. 17. department to accept the donation during Police Academy with a ceremony on Nov. 20 at the Springfield Regional Police and In November 2015, the department its Oct. 30 meeting. During the Fire Training Center. Participants responded to an incident at Westside Stone presentation, Crabtree was on hand to completed 30 hours of instruction over Facility. During the response planning officially present the drone to members of 11 weeks, and they covered a variety of of the incident, it became apparent that the Springfield Fire topics such as police policies, organizational an aerial based platform would be more Department. structure, investigative processes, tactics effective as compared to the Department’s and the challenges involved in providing a ground based platforms. Following the safe community. incident, Scott Crabtree of Westside Stone offered to donate a drone to the Springfield Applications for the 2018 class will be Fire Department. The value of the drone accepted in the spring. is approximately $1,200 and will be used primarily by the SFD Bomb Squad or in

Police promotions celebrated SPD Hosts 14th Lateral Police with ceremony in November Academy Graduation The Springfield Police Department’s 14th L-R: Chief Paul Williams, Chris Creager, Kelly Creager, Lateral Police Academy was honored with Steve Everest, Linda Foster, Elbie McCowan, Lori Muetzel, a graduation ceremony on Nov. 3, at the Joe Johnson, Ryan Dalton, Terry Kolaks, Christina Springfield Regional Police and Fire Strodtman, Jerry Rowland, Esther Storm, Mickey Russell, Training Center. Jill Wiggins, Phillip Secca, Officer Kaylee Friend. Graduates included: Not pictured: Eric Clay, Keaton Worley, Richard Biehl, Chris Nease, Michael Updegrave, Savannah Stepp. • Rick Crawshaw, formerly of the Aurora Police Department and Sparta Police Department (MO) 4PEDESTRIAN SAFETY from page 4 • Regan Gustafson, formerly of the traffic related fatalities during the past 10 Columbia Police Department (MO) years. L-R: Sgt. Chris Snipes, Cpl. Clint Collier, Sgt. Tony • Amy Zimmerman, formerly of the D’Andrea, Cpl. Daniel Rowles, Sgt. Jason Friend, Cpl. Arlington Police Department (TX) In 2015, there were 5,376 pedestrians Shawn McClure, Sgt. Charles Alexander, Chief Paul killed in traffic crashes, a 9.5% increase These three officers have received five Williams from 2014. weeks (200 hours) of training to acclimate The Springfield Police Department them to Springfield and the Springfield In 2015, the Federal Highway hosted a promotion ceremony on Friday, Police Department. Upon graduation, they Administration identified 16 focus states as Nov. 3, at the Springfield Regional Police were assigned to an experienced field- having high numbers of pedestrian and Fire Training Center. training officer (FTO) for six weeks of fatalities. Missouri is one of them. • Corporal Jason Friend was promoted to on-the-job training. Once they complete In the previous three years about 15.8% sergeant. the FTO program, these officers will be of Springfield fatal crashes involve a • Corporal Chris Snipes was promoted to assigned to the SPD’s Uniform Operations pedestrian. (The national average in 2015 sergeant. Bureau. was 15%). • Officer Charles Alexander was Please welcome these three officers to the CBB cited Springfield as taking a strong promoted to sergeant. Springfield Police Department and leadership role in pedestrian safety • Officer Tony D’Andrea was promoted congratulate them on their lateral academy compared to other cities our size. to sergeant. graduation. Springfield follows national design • Officer Clint Collier was promoted to standards and guidelines. It also has a corporal. School Crossing Protection Committee in • Officer Shawn McClure was promoted place and a permit to corporal. process for • Officer Daniel Rowles was promoted to special events when corporal. pedestrians will Sergeant promotions took effect on be located outside Oct. 29, and they transfered to their new typical pedestrian assignments on Nov. 12. Corporal facilities. promotions and transfers took effect on L-R: Officer Rick Crawshaw, Officer Regan Nov. 12. Gustafson, Officer Amy Zimmerman and Chief Paul Williams SCENE 5 City launches “Give 5” program to connect retirees with volunteer opportunities not prepared for the army of skilled retirees lower-than-average bridging capital. We’re on the horizon. City Manager Greg Burris hoping that this becomes an opportunity for recognized that Springfield needs a people to get to know new people and have program that connects these two needs and new experiences, all while helping out the has created it: Give 5. community,” he adds. The proposed Give 5 program aims to Bridging capital refers to the ties between connect boomers with organizations in individuals which cross social divides or most need of their assistance, addressing between social groups, vs. bonding capital, the needs to inform, inspire and connect which refers to the ties between like groups individuals. of people. Years ago, the word “retirement” might Following on the heels of the successful “Meeting new people breaks people out have evoked images of white-haired couples Missouri State University Staff of their personal echo chambers,” Burris sitting in rocking chairs on their front Ambassador (USA) program and the City says. porches. But with men and women living of Springfield’s City Ambassador Program Baby boomers are known for having a longer and enjoying better health into (CAmP) he created, Burris and Cora Scott, strong work ethic, and Burris believes that their later years, retirement has become an City director of Public Information & Civic retiring may be difficult for a group that extremely active phase of life where retir- Engagement, have launched Give 5 to largely gains their purpose in life from their ees are able to channel their passions into allow interested retirees to jobs. Give 5 is designed to help individuals purpose. • “Taste test” a wide variety of volunteer explore what next steps they can take to opportunities The first wave of baby boomers turned “rewire and refire,” rather than just retire. • Find a role that matches their passion Target Participants: 65 in 2011, and today approximately 10,000 and desire for “significance” boomers turn 65 every single day in • Benefit the community Give 5’s target individual participants are America. Those retiring boomers (those newly retired people from the community born between 1946 and 1964) are an army “Federal and state funding for non-profit who have shown an interest in helping of talent with experience, expertise, passion organizations continues to recede, others and in specifically addressing the and for the first time in their lives … time. leaving more and more non-profits in need areas of health, housing, education and of volunteers to accomplish their missions financial stability of the underserved. Springfield, like any other community, of helping “the least of these” in our has a large and growing need for skilled community,” Burris explains. Target Organizations: volunteers and volunteer leadership – at Give 5 volunteer opportunities center Give 5’s target organizational non-profits and charities, at schools and participants are ones who are able to learning institutions and in public service around non-profits in Springfield that address issues identified in the City’s measurably achieve goals for creating an roles. In a recent community study, Drury environment in which the people of University determined that Springfield- Community Listen / Zone Blitz initiative and in the Impacting Poverty Commission’s Springfield are able to access affordable area non-profit organizations are in need of housing, improve their health and/or an additional 8,000 volunteers. report to the community. 4See GIVE 5 on page 7 Volunteering (especially among He hopes that the program will do more boomers and older people) can increase than pair up volunteers with organizations, energy, decrease depression, lessen isolation however. It’s also an opportunity to improve and even lower mortality rates. Former U.S. Springfield’s “bridging” social capital. Social Surgeon General Dr. Vivek Murthy warns capital refers to the networks of that the greatest public health threat is not relationships among people who live and what most people might expect – it’s not work in a particular society, enabling that heart disease or cancer – it’s isolation and society to function effectively. the effects from being socially “MSU’s Social Capital Survey revealed disconnected. Less than a third of boomers, that Springfield and Greene County have however, volunteer. A key reason that many higher-than- average bonding capital, but boomers don’t volunteer is they haven’t found ways in which they can volunteer the way they want to, putting their talents and skills to use. While many retiring and retired boomers aren’t aware of the wide variety of volunteer opportunities available in Springfield, many organizations needing volunteers are also 6 SCENE 4GIVE 5 from page 6 education and/or able to become better can easily engage in meaningful • Develop graduates who are more employed and financially secure – the needs volunteerism. committed citizens of Springfield and identified as part of the Impacting Poverty Give 5 will are better able to serve the community Commission and Zone Blitz work, and that • Create an avenue for the army of through awareness and understanding have the capacity to create meaningful retirees in our community to channel • Follow up on the work of the Zone Blitz volunteer opportunities. their energy and skills and align with the goals of Prosper Vision: • Allow organizations who need Springfield Springfield will gain a national reputation volunteers to have access to a focused • Attract retirees to our community who for being the best community where retirees and highly skilled group of potential want to engage in meaningful volunteers volunteerism

community. 10,000 Baby Boomers are turning 65 every day and will continue to retire at this rate for the next 19 years. The communities that figure out how to harness that wave of talent will have a massive competitive advantage over the next 30-50 years. It is my intention that Springfield become the community that leads the charge City Team: I have an announcement, and I We have increased trust with our citizens, nationally and we gain a national reputation wanted you to hear this directly from me. despite the backdrop of reduced trust in by serving as a magnet for these skilled retirees looking for a new purpose in their The reason for this message is to inform government at the national and state levels. lives. I think this program is a game- you that I plan to step down from serving as The citizen’s survey indicates this. Passage changer. City Manager effective June 30 of next year of the recent 1/4-cent Capital Improvements (June 30, 2018). tax and the 1/8-cent Transportation tax When I was hired nine years ago, I told the City Council who hired me that it was I actually submitted my resignation to with more than 80% voter approval indicates my intention to make this the most appealing City Council a few months ago stating my this. city manager position in the state by the time intention to resign at the end of February, And most recently, last week’s renewal I exit. I’m hopeful that is the case and but City Council refused to accept it. of the Level Property Tax with 75% voter approval indicates this. potential candidates recognize the good I’m honored and flattered that Council shape we’re in and all that the City of We have also addressed a $200- asked me to stay on through the end of the Springfield has to offer. fiscal year, and I have agreed to do that. We million-dollar shortfall in the Police-Fire In the meantime, I will give 100% as City know that the Fiscal Year 2019 budget Pension Fund and presented a balanced Manager, and will do everything I can to process will be a difficult one. It would be budget each year without borrowing or help City Council recruit a top-quality pool unfair to ask a new city manager to navigate dipping into the City’s reserves. We’ve also of candidates from which to choose our new the creation of next year’s budget. likely saved citizens $400 million by city manager. Now that we have successfully renewed creatively addressing unfunded federal If asked what I’m most proud of, my our Level Property Tax, we are on a more environmental mandates through a first-of- answer is easy . . . it’s you, my teammates. stable financial footing, although this was the its-kind integrated plan for the environment. • I’m proud of the public service you renewal of an existing tax and those funds And we’ve accomplished a lot more than provide to our citizens, often in the most will not likely have a significant impact on these examples. difficult of circumstances. We do the our General Fund. None of these were my projects – we jobs that no one else does. accomplished all of these by working Looking back over the past nine years, I • I’m proud of the way you do your jobs together over the past nine years. Not a bad feel very good about what we’ve – with pride and striving for excellence. list. You should be proud; I am. accomplished together, and I hope you do • I’m proud of our Leadership Team – I too. But it’s time for new leadership to work would put them up against any other I was sworn in as City Manager on with this City Council to implement their city’s team in the country. priorities. September 15, 2008 – the same day the stock My job has been merely to create fertile market crashed, signaling the start of the When I accepted this job, I told my wife ground so that all of you can excel. And you worst recession in 50 years. We weathered I’d do this for five years. By the end of my have delivered. For that, I thank you. the Great Recession and much more. term next year, it will have been almost ten

Since that time, we have accomplished a years. My personal goal has been to step lot by working together. down while I can still put my own socks on 4See A NOTE FROM GREG on page 10 We have created a team of nationally- myself. recognized departments that have But I’m not leaving – you can’t get rid of continued to build trust with our citizens me that easily. I have been encouraged by through excellent service and high-quality City Council to remain and lead the Give 5 work. program – a program that will match recent retirees with volunteer opportunities in our SCENE 7 U.S. Capitol Christmas tree visits Springfield Nov. 21 on its way to Washington D.C. Bass Pro Shops Outdoor World and Christmas crafts. A large Wonders of Wildlife National Museum and banner on the side of the Aquarium were selected to be a truck carrying the tree “whistle stop” for the U.S. Capitol Christmas on its journey allowed Tree as it makes its way from the Kootenai event attendees the National Forest in Montana to Washington, chance to sign and wish D.C. Every year, a different national forest the tree a safe journey. is selected to provide a tree to appear on Other festivities the West Lawn of the U.S. Capitol for the during the tree’s visit to Christmas season. Springfield and Bass Pro The tree, cut in early November and Shops included a short prepared for the more than 2,000-mile ceremony with special expedition, includes a series of community remarks from Springfield celebrations such as the one at Bass Pro City Mayor Ken Shops. The public was invited to participate McClure, Bass Pro Shops in the celebration which included a series of Outdoor World General festive family-friendly activities. Manager Lee Beasley After the tree event, families were invited to come inside Bass Pro Shops and The Republic High School marching band and a representative from the U.S. Forest experience the return of Santa’s Wonder- and Christmas carols presented by some Service. land – a massive Christmas village members of the Courhouse Chorale Special guests included Missouri artist transformation inside Bass Pro Shops entertained the crowd. Other special Jennifer Dodson whose hand-painted locations nationwide through Dec. 24 features included live reindeer, S’mores, hot ornaments were chosen to represent featuring free photos with Santa and free cocoa and outdoor cooking demonstrations. Missouri at the lighting of the “People’s family holiday activities including crafts, In addition, elves from Bass Pro Shops Tree,” Springfield Mayor Pro Tem Jan Fisk, games and holiday magic for the whole Santa’s Wonderland helped kids make numerous City officials, Smokey Bear and, of family. All activities are open to the public course, Santa and Mrs. Claus. and free for all to enjoy. Scouts from the Ozarks “We are honored to be a whistle stop on Trail Council Boy Scouts the tour of the U.S. Capitol tree ... holidays Wa-Sha-She Lodge Order of in Springfield are always such an exciting the Arrow were on-hand to time and we are thrilled that Bass Pro and talk with area residents about others are doing so many things to help the Christmas tree recycling celebrate the season,” said Springfield Mayor program. The troop will be Ken McClure. Mayor McClure also made collecting discarded trees after a proclamation declaring Nov. 21, 2017 the holiday. Bass Pro Shops as “U.S. Capitol Christmas Tree Day” in has partnered with the Springfield, Missouri. Missouri Department of Conservation for 31 years to The U.S. Capitol Christmas Tree is made From left:Tyler Goodwin, Greene County stormwater engineer, recycle Christmas trees to possible thanks to companies large and Greene County Commissioner Harold Bengsch, Deputy City Manager small as well as volunteers locally and across Tim Smith and Police Chief Paul Williams sang Christmas carols at the provide wildlife habitat for America who provide vital support of time event. Missouri wildlife. and resources. Updates to Employee Crisis Fund payroll deduction process City employees are often the first to step than $9,700.00 to employees in times of For those wishing to begin or continue forward to help their fellow co-workers in crisis. supporting the crisis fund through payroll times of crisis. The Employee Crisis Fund When payroll deduction donations were deduction, please fill out a Crisis Fund provides an avenue for employees to give first rolled out, it was an annual Payroll Deduct form and submit to Brian to other employees in need and for those in commitment – requiring the employee to fill Stranghoener at need to seek assistance. out a deduction form each year. Leadership [email protected]. The Employee Crisis Fund Committee has recently approved continuous payroll Visit the Employee would like to thank all employees who have deductions until the employee elects to opt Crisis Fund folder on participated in payroll deduction donations out. There will be a 30-day processing Sharepoint for more to help support the Crisis Fund. Thanks to period from when you notify Finance that information on generous donations, the Employee Crisis you would like to opt out. Questions about donations and how to Fund has helped 11 of our co-workers by this process can be directed to Kara Daniel apply for assistance. awarding more at [email protected] or 864-1621. 8 SCENE 1 Million Cups Springfield: Dec. 6, Holiday Lights at Jordan Valley Park: EVENTS 13, 20, 27: 9:30 a.m. Daily, 5-11 p.m. The 3rd largest Enjoy a free walk-through holiday music 1 Million Cups light show at Jordan Valley Park, 635 E Community out Trafficway St. of nearly 100 national and Springfield Art Museum, 1111 E. Brookside Dr., international Wreaths and Centerpieces: Saturday Dec. sgfmuseum.org communities. 10 from 12-2 p.m., Springfield Botanical The program was created based on Gardens. Art in our City: Oct. 20, 2017 - the notion that entrepreneurs discover Create your own wreath or centerpiece March 18, 2018. solutions and network over a cup of coffee. with fresh greenery and dried natural Springfield, Each community uses the same format; 2 ornaments from the garden. Classes limited Missouri is presenters, 1 hour, lots of free coffee, and to 12, registration required. Or book your home to a asking of the generous question of “What own group for a private decorating party vibrant artistic can we as a community do to help your anytime through the holidays! Fee: $25/ community. business?” This exhibition Greenery item. highlights and celebrates the Free Ice Skating: Sun., Dec. 3, Sat., creativity of Dec. 23 and Mon., Dec. 25 our community focusing on artists living and Free ice skating during the Festival working in the many neighborhoods that of Lights at make up our city. This exhibition not only Mediacom Ice concentrates on the artists on display but Springfield-Greene County Park Board, Park: Sun., Dec. also their neighborhoods and what it means 3, 4:30-5:30 p.m.; to live and work creatively in Springfield. ParkBoard.org The exhibit will rotate every six months; the Sat, Dec. 23, 4:30- first exhibition will feature work by eight 5:30 p.m.; and artists from five neighborhoods located in Mon., Dec. 25, City Council Zone 1. 5-6 p.m. Admission is free, rent skates for $3 or bring your own. The Structured Landscape: Nov. 1, 2017 - March 25, 2018. School’s Out Christmas Gift and Humans readily identify themselves with Decoration Making: Friday Dec. 22 from man-made structures, which perhaps 10 a.m.-2 p.m., Springfield Botanical explains one reason this genre is so popular Gardens. among artists. A simple landscape becomes Learn what you can create from dried more interesting when dwellings or other materials from the garden. Choose from architectural structures are included as part dried flowers, leaves, cones and pods to of the scene. make ornaments, table decorations, wall hangings and more! Paint, ribbon and Richard Tuttle: Lines and Edges: PGA Annual Golf Sale: Nov. 30-Dec. 2: Dec. 9, 2017 - March 25, 2018. accessories included. Fee: $5/participant, Thursday, Nov. 30 & Friday, Dec. 1 from includes all materials. Richard Tuttle has spent the majority of 9 a.m.-7 p.m and Saturday, Dec. 2 from his career working within a very limited set 8 a.m.-3 p.m., 228 W. Sunshine. of formal constraints – line, color, and form – to explore deeper issues of abstraction. Want great golf deals? If so, come shop courthouse His practice has encompassed a wide variety and save up to 75-percent off new and used of materials including from etchings, golf products, as several area golf courses aquatints, and woodcuts to more ordinary (including three Park Board courses) chorale materials such as cardboard, Styrofoam, collaborate for their annual holiday PGA CHRISTMAS CONCERTS wire, wood, cloth and rope. sale. Sale location is at 228 W. Sunshine, at The Greene County Courthouse Chorale invites the corner of Sunshine and Campbell next you to attend their 2017 Christmas Concerts: Grant Wood: Lithographs: Dec. 9, to Whole Hog Cafe. 2017 - March 25, 2018. Wood produced 19 lithographs in his Midtown Library December 11 at 12:30 lifetime. All nineteen will be featured in Christmas at the Farmstead: the exhibition. This exhibit will examine Sat., Dec. 2, 1-3 p.m. Historic Greene County Courthouse Rotunda Wood’s thematic concerns and role in the December 18 at Noon Join volunteers at the Gray-Campbell growth and popularity of printmaking in Busch Municipal Building Farmstead to celebrate an old-fashioned December 18 at 12:30 America. Visit sgfmuseum.org for hours of operation. Christmas in the oldest house in Springfield. Decorate the tree with Tai Chi With Dee Ogilvy: Fridays, hand-made vintage ornaments. Enjoy hot Dec. 1, 8, 15, 22, 29: 9 a.m. cocoa, cookies and carols at Gray-Campbell Great for adults of any age and physical Farmstead. Free admission. fitness level. Requires no special equipment. Relaxed, composed flowing movements that combine strength with gentleness. Beginners are welcome! Free and open to the public. SCENE 9 23rd annual Turkey Trot 5K Run/Walk draws 8,000

4A NOTE FROM GREG from page 7 And I expect you to continue your dedicated service for the next city manager, whomever he or she may be. In the meantime, you’re still stuck with me and we will continue to do the things that no other city is doing. • We will continue to work to build trust with our citizens. • We will keep our sense of humor – on some days, it’s what holds us together. • We will continue to communicate with each other – communication is the key. Exactly 8,000 runners and walkers Laughlin, 52, from Springfield, at Even though we are the most registered for Springfield’s Thanksgiving 21.01. functionally diverse organization in Day tradition, the 23rd Annual Turkey Race results are posted at ParkBoard. southwest Missouri, we are all on the Trot 5K Run/Walk. Participants in the Pet org/TurkeyTrot. Photos and videos are same team. Category set another record, with more posted at Facebook.com/TurkeyTrotSGF/. • We will continue to be proud of the noble than 790 registering to walk or run with Following a 48-hour dispute period, work we are doing. dogs. Race numbers are not yet official. The • We will continue to have empathy, watch medals will be mailed to first-, second- largest Turkey Trot 5K took place in 2012, and third-place age division winners. Age out for “the least of these,” and provide a with 9,007 participants. voice to all. divisions are 9 and under, then staggered in The annual event is Springfield’s largest • We will continue to celebrate our five-year increments up to 84 and older. successes. timed 5K race and the largest Thanksgiving • We will continue to worry every time we Day 5K in Missouri, with proceeds benefit- hear a siren. ing Developmental Center of the Ozarks • We will continue our work toward and the Springfield-Greene County Park becoming “the employer of choice” Board Scholarship Fund. The event also within our community. serves as one of the largest one-day food • We will continue to care about people. drives of the year for Ozarks Food Harvest. There is a heart in the middle of the “S” Overall race winners were: in our logo. It’s there to remind us that • Best Overall Male: Jarod Ozee, 18, from we exist to care about people. Every time Springfield, at 15:46. you see that “S” logo, notice the heart. • Best Overall Female: Rebecca Senn, 25, • We will continue to take the high road, from Springfield, at 18:49. even though it can sometimes give us • Best Masters (over 40) Male: Matt altitude sickness. As public servants, Wegenka, 53, from Springfield at 17:08. sometimes we must grin and bear it... Wegenka said he helped organize the even through incivility and rudeness. Take the high road. first Turkey Trot race in Springfield. • Best Masters (over 40) Female: Rosie As always, thank you for everything you do for our citizens each and every day. And finally, I’d like to leave you with these thoughts. Shortly after I was hired, then-Mayor Tom Carlson gave me some advice, which I found helpful and I will share with you now. Tom said, “Just remember two things when the going gets tough: It’s only a movie and they can’t eat you.”

10 SCENE Thanks for all of the great Spirit Day Do You Know...? selfies! Todd Cox in Purchasing was November’s winner! Don’t forget to A Q&A of City of Springfield employees. snap a pic wearing your City spirit To suggest a colleague for “Do You Know...?” shirts Friday Jan. 5 and send it to e-mail [email protected]. [email protected]! Kara Daniel Buyer, Purchasing Kara has worked for the City for 13 years.

What’s something you’ve learned since working for the City? “When I first started at the Division of Purchases in 2004 I did not realize how involved our division is with assisting all City departments with their everyday needs. Purchasing works with all City departments to help ensure they have the proper supplies, services, and necessary equipment required to perform their day to day duties and services. ” Why do you do what you do? “Working in Purchasing provides me with the opportunity to serve the citizens of our community! As public procurement professionals, we have a duty to our citizens to ensure their tax dollars are spent responsibly. ” What’s the hardest part of your job? “In Purchasing we say, ‘we know a little bit about a lot of things.’ We all handle a wide range of commodities; it would be impossible to have the technical expertise for each project. We rely heavily on our City subject matter experts to help us have a better understanding of complex projects/services.” What advice do you have for prospective employees? “Get to know your fellow co- workers, not just those in your office or department, but all over the City. These connections will be very helpful! Get involved in City programs such as the City Ambassador CAmP program, so you can learn more about City operations.”

SCENE 11 Busch Building Stair Public Works employees recognized for work on Tread Replacement carpet replacement project The Busch Building stairs that received new carpeting will have replacement flooring installed per the schedule below. Each stair will be fully closed during its replacement to provide adequate curing time for the adhesive being used for the flooring installation. We apologize for any inconvenience this creates and appreciate your cooperation during the last portion of the Busch Building Carpet Project. Schedule for the Busch Building Stair Tread Replacement • Lobby stairs (1st-2nd floor) 18 steps 1. Stair access closed: Nov. 28 2. Flooring installation start date: Dec. 4 3. Replacement completion date: Dec. 8, no foot traffic until Dec. 11 or 48 hours after flooring installation is completed 4. Lobby stairs reopened to traffic on Dec. 11 • Atrium stairs (4th-5th floor) 18 steps 1. Flooring installation start date: Dec.11 2. Replacement completion date: Dec. 15, no foot traffic for 48 hours after flooring installation is completed 3. 4th/5th Floor Atrium stairs reopened to traffic on Dec. 15 • Law’s stairs (5th floor) 3 Steps 1. Start date: Dec. 18 2. Completion date: Dec. 20 no foot traffic for 48 hours after flooring installation is completed 3. Law stairs reopened to traffic on Dec. 20 • North stair (2nd floor going down) 6 steps 1. Start date: Dec. 19-20 depending on when we finish Law 2. Completion date: Dec. 22 no foot traffic for 48 hours after flooring installation is completed 3. North stairs reopened to traffic on Dec. 22

4See STAIRS on page 13

12 SCENE Beware of phishing messages This time of year many of us are shopping online more frequently. Unfortunately, cybercriminals take advantage of this by increasing their efforts to steal your information. One common way they do this is by phishing which is sending a fake email message from a reputable company such as FedEx, UPS, PayPal or Amazon. Please review the tips below to help you identify these fraudulent email messages. If you receive an email that you suspect is a phishing attempt, please forward it to the Help Desk (helpdesk@ springfieldmo.gov). This will generate a support ticket and a Help Desk employee will contact you as soon as possible to follow-up. • Be suspicious of email messages that don’t address you by name, have misspelled words or that don’t look professional. • Be suspicious of email messages that convey a sense of urgency or threaten you if you don’t take immediate action. • Hover over links in email messages to verify their actual destination. • Never provide sensitive personal information such as your SSN, account names or passwords.

Fall inBalance Boot Camp session wraps up 4STAIRS from page 12 • Secret stair (2nd floor going up) 4 steps 1. Start date: Dec. 26 2. Completion date: Dec. 27-28 no foot traffic for 48 hours after flooring installation is completed 3. Secret stairs reopened to traffic on Congratulations to our Boot Camp Jan. 2 participants for successfully completing our • Public Works roof access (2nd floor) fall session! Thank you to everyone who 4 steps supported this Boot Camp and especially 1. Start date: December 27/28th to our Police Department for leading the depending on when secret is participants the past eight weeks. Be on the complete lookout for details about our Spring 2018 2. Completion date: December 29th no Boot Camp. foot traffic for 48 hours after flooring installation is completed Questions? Contact: 3. Roof Access stairs reopened to [email protected] traffic on January 2nd SCENE 13 pull-out swivel television holder, including a 31” SERVICES TV, and lots of cabinet space and built to last a life time ($250). Contact Joe at 343-3117. Rodan + Fields is the No. 1 skincare product 20/29 Gallon Aquarium with filter, heater, black in US. The product is designed for every skin deluxe full hood with fluorescent light, and FOR SALE type: sensitive, acne-prone, sun damaged, and miscellaneous. 24 ¼”w x 12 ½” D x 16 ½” H. even those looking to reduce or prevent the $30 OBO. Contact Marcia at 417-379-8459. To submit ads, call 417-864-1003 or email appearance of wrinkles. Contact Amanda L. [email protected]. New & still in original box. Black NuWave at 4179882075 or [email protected] for 1988 Chevy Sprint. Runs good, cheap transport. Oven Pro Plus with Extender Ring Kit. Digital more information if you are interested. power head, cool to touch base, durable shatter- 50 miles/gallon. Needs brakes work and CV Steve’s Scuba: City of Springfield employees resistant BPA free power dome, 12” non stick joints. 417-988-4095. and friends receive $100 off Open Water liner pan, 1”/3” reversible cooking rack, and Certification Class (regular price $450 per 1988 Honda Goldwing, 1500cc with reverse, am, dome holder. Extra “Pro Plus” Extender Ring fm, cassette, three helmets and mic systems. A Kit includes a 2” cooking rack, 10” non stick person, special price is $350 per person). Save matching trailer comes with it. 106k miles. Runs baking pan, and 3” stainless steel extender ring. 10% on continuing educational classes; try scuba great and looks great. $4,000 or best offer. For $100. Call Marcia at 417-379-8459. for $25. For more information, call 417-882- more info or pictures contact Richard at 417- 7327 or email [email protected]. 818-3353. Genuine HUMMER Paratrooper Mountain Bike. Full size, high-performance folding bicycle. JR’S Handyman Service, 417-343-7772, Large, L -shaped, executive desk. $500. Original style designed for military use for US Licensed & Insured. Services Offered: Tub Call Duke at 417-833-2550. Marines paratroopers. Folds in a matter of Refinishing, Home Remodeling, Home Repairs. Also see us on Facebook@JR’s Handyman/ Roll top desk for sale. Great condition - seconds for the car trunk or closet. Excellent Renewsurfacing. $500 (~$900 retail price). Can send photo condition, like new. Ridden only on paved trails. on phone to show. Call 417-425-2294 or $400 OBO. Contact Marcia at 417-379-8459. Interested in Mary Kay products or hosting a 417-425-2294. 2013 Flagstaff Classic Popup, sleeps 6 party? Contact Maria Sanchez at 417-848-5357 or e-mail at [email protected]. Also, Computer desk in like new-condition. Asking for with 2 heated coil beds, AC, kitchenette $600 (New $850-$900). Contact Suzanne at 417- with mini-fridge, indoor shower with bathroom, ask how to receive a free facial. 425-2294 or Randy at 417-425-2293 (evenings outdoor shower, slide out for extra room, LOTS Fri - Mon) or days otherwise. of storage, custom LED party lights outside w/ remote. Electric lift for pop-up. Includes TONS Large L-shaped simulated cherry office desk of extras! Very Clean! Excellent condition! with beautiful matching hutch from office depot $11,500.00 OBO. Text or call 417-461-4132. ($200). Solid oak entertainment center with

MILESTONES WELCOME TO THE CITY Promotions Retirements Charles Alexander William Buscher Tony D’Andrea Contract Custodian Robert Friend Airport – 6 years Christopher Snipes Bradley Karr Police Sergeants – Police Fire Equipment Operator Joshua Henson Fire – 28 years Fire Equipment Operator – Fire Robert McPhail Rex Goforth Police Corporal Parks Caretaker – Parks Police – 23 years Tammy Jacobs David Shalla Aircraft Line Svcs. Tech. – Airport Senior Designer Public Works – 33 years

Connect with the City using #MyCitySGF Are you connected with the City on social media? More than ever, we are using social media to bring information to you. Make sure you are connected to catch news, photos, job opportunities and more. You can also stay engaged with what is happening in other departments by following the #MyCitySGF hashtag. Top Row, L-R: Marcus Euliss, Fire; Scott Baas, Parks; Seth Akers, Parks Third Row: Caleb Dalton, Airport; Bryan Newberry, Fire; Dennis Ewing, Airport Second Row: Lewis Hendrix, ES; April LaChance, Airport; Kirkland Preston, PW Bottom Row: Jeff Michael, Parks; Mellissa Rose, Health; Molly White, Parks 14 SCENE Working with the Community ( Awards & Recognition

To: Cora Scott, Director of Public To: Stacey Watson, Carlie Rose, Melissa To: Springfield Police Department Information & Civic Engagement Jennings and R. J. Woolar, 9-1-1 A shout out to the two female Spring- On behalf of the City Council, I would Telecommunitcators; Sergeant Tonya field Police Department officers doing foot like to thank you and your entire team for Price, Officer Gilbert Correa and Officer patrol in the 2500 N. Glenstone area. They your assistance in disseminating accurate Chad Hampton, Springfield Police stopped in RNR and were friendly and information to our community about the Department made sure we were all doing well. They Level Property Tax ballot initiative. Your On Oct. 13, at approximately 5pm, an especially made a little girl’s day as they expertise in preparing educational assault occurred near the West Campbell gave one another high fives. Kudos to these literature, and coordinating meetings with area in Springfield. The female victim fine police women who even though it was citizen groups, to inform them of the escaped out of an apartment, and the cold and wet had the biggest smiles on their need to continue the Level Property Tax male suspect barricaded himself inside faces. Thanks so much. was instrumental in voters approving the with a handgun. A perimeter was set by Rick Young measure. the Springfield Police Department, and Because of your efforts, the City of trained negotiators were called to the scene. To: Chief Paul Williams Springfield can continue moving forward to After four hours, the suspect called 9-1-1 ensure our community is a safe place people to explain his side of the situation. 9-1-1 I wanted to send a note of thanks to you are proud to call home. Telecommunicators Carlie Rose and Stacey and the officers who worked Thanksgiving morning to keep everyone safe during the Thank you again, and please convey City Watson took the call and remained on the Turkey Trot. The extra police presence, Council’s appreciation to your entire team. line with the suspect. 9-1-1 along with the beefed up safety measures Mayor Ken McClure Telecommunicator R. J. Woolard kept the on-scene negotiator, Officer Chad Hampton, throughout the route were noticeable and updated as another negotiator, Officer appreciated. Thanks for helping to make To: Springfield Police Department Gilbert Correa, arrived at the 9-1-1 dispatch this Springfield tradition safe for all to Thank you to all of the officers who center to assist. Telecommunicator Melissa enjoy. worked the Bass Pro race. You did a phe- Jennings continued to dispatch relevant info Jeff Del Vecchio nomenal job of keeping all of the runners to keep Springfield PD informed. The safe. There may have been a million other suspect eventually came out and was To: Kara Bills things those officers would have rather been taken into custody without incident. Each I have to once again brag on Kara Bills. doing, but I guarantee all of the runners department recognized the other as a great Last Wednesday, the day before greatly appreciated everything you did. example of teamwork between 9-1-1 and Thanksgiving, I requested a special type Ricci Alcorn SPD. Thank you to all Telecommunicators of keyboard for the computer lab. I had and Officers who had a part in this situation a candidate request it for her typing test. To: Springfield Police Department having a positive outcome! Kara did not have one in stock, but knew I just wanted to thank you for keeping she had ordered one in the past for a Health the participants of the 4 different Bass Pro To: Whitney Keith and Leigha Brandt, department employee who was no longer races safe, regardless of some Springfield 9-1-1 Telecommunicators; Officer at the City. Kara immediately called the citizens not being very happy about the Jonathan Miller, Springfield Police department, made a trip to the Health road blocks. This race may not be Department department to pick it up, and set it up for important to them, but it is for others, (and 9-1-1 Telecommunicators Whitney Keith me. She did this even though the Help maybe next time people should watch the and Leigha Brandt took a call from a female Desk had closed for the day. Additionally, news for info and not be rude about it). who resides in Oklahoma on Oct. 19. The she checked in on me Monday morning to Regina Wilkinson caller was concerned about her son who has make sure it worked smoothly. a history of medical issues. They reassured I can’t tell you how much I appreciate To: Public Works the mother than an officer would respond to her willingness to jump on a request like I was just down on Lone Pine this check on him. Springfield Police this. She is resourceful, knowledgeable, and afternoon 11/2/2017, where you are doing Department Officer Jonathan Miller always eager to help. some tree work. Your guys are doing a responded to the address and found the Amie Davis great job down there. The traffic flagger son to be fine. His mother called back very setup was great. It was smooth, efficient, appreciative to 9-1-1 and SPD thanking professional and safe! First rate job by everyone for such a quick response and them. Of course the professionalism of the thanking us for “helping an old lady rest tree work goes without saying. easy.” Great job to both agencies!! Springfield resident SCENE 15