Act Sustainably. Live Better. 2 WWW Wanzl Worldwide No 13 | 2012 Editorial 3

Assume responsibility. Act sustainably. Live better. 2 WWW Wanzl Worldwide No 13 | 2012 Editorial 3

10 4 Contents Editorial

2 Contents | Legal 04 Access Control Dear Reader, 3 Editorial 4 Expert topic 30 RFID chips: Wanzl partner at the Acting (more) responsibly – interview Allmend Fitness Park What does sustainability mean for retail and Wanzl solutions are always synonymous with with Prof. Dr. Frank Wimmer for consumers? This question could be answe‑ exceptional quality, attractive aesthetics and dis‑ red in many different ways and using numerous tinctive design combined with optimum ergnom‑ 05 Logistics + Industry buzzwords. The answer is in fact simple: sus‑ ics. As a high-performance and value-oriented 01 Shopfitting tainability means taking responsibility for the family company, as well as a quality leader, our 32 TJ Morris – custom-made containers future. It is self-evident therefore, especially in name is our guarantee that we will contribute to 10 Store check – passion and pleasure 34 Skinfit: sportswear fit for champions the retail sector, that we need to remain a relia‑ the success of our customers with ideas, creativ‑ in shopping ble partner for our customers. Particularly during ity and service – both now and in the future. 14 Vitable fruit and vegetable display these times of upheaval and further insolvencies system 06 Passenger Handling among suppliers, values such as reliability and In the current issue of Wanzl Worldwide you will sustainable business management are increas‑ find out more about how Wanzl successfully Services ingly becoming important benchmarks. People, works every day to uphold the principles of 02 Self-Service Systems 36 A Sprinter van for Kuala Lumpur the environment, products, company processes sustainability, co-operating with customers and 20 38 Travel comfort for East Asia and a sound financial base are all core issues here. suppliers. 17 Outdoor sales with Sigma Present 18 tegut – long-standing mastermind As an international quality leader in the retail, Enjoy the read! 20 Environmentally friendly: tip-top 07 Hotel Service logistics, airport, security and hotel sectors, service with Trolley Star! Wanzl understands that to ensure sustainability 22 Booths: cross selling 40 Scandic Hamburg Emporio – an its task is to provide innovative products and 24 Finest quality – E. Leclerc hypermarket encounter with water services for today and tomorrow. This has been in Levallois-Perret precisely our goal for more than 60 years: to support our customers around the globe as a Gottfried Wanzl 42 Likeable Tango City second trolley | dynamic, progressive and reliable partner and 03 Displays Wanzl addresses innovation leader. This philosophy goes hand in hand with our corporate identity. At Wanzl, part‑ 28 3D (r)evolution at the POS & awards nership begins with the individual product and 40 incorporates planning and service right through to turn-key system solutions for international roll-outs. Innovation is our business: to ensure Edition joint success, we offer a comprehensive product range and individual customising as well as crea‑ WWW – Wanzl Worldwide Edited by: Photos The customer magazine from Wanzl Metallwarenfabrik GmbH Wanzl-Marketing, Friends PR Wanzl Metallwarenfabrik GmbH, iStockphoto LP, tive and competent consultancy. Design and layout Prof. Dr. Frank Wimmer, Sutterlüty Handels GmbH (C. Kerber), Published by: LIQUID | Agentur für Gestaltung, Augsburg dm-drogerie markt GmbH & Co. KG, REWE Markt GmbH, Wanzl Metallwarenfabrik GmbH | Bubesheimer Straße 4 Translation Marks and Spencer plc, Komp Management Gesellschaft mbH, 89340 Leipheim | Germany Matrix Communications AG OKAY GmbH & Co. – tegut... Einzelhandelsunternehmen KG, Phone +49 (0) 8221/ 729 - 0 | Fax +49 (0) 8221/ 729 -1000 Printing Cyril Bruneau, Fitnesspark Allmend / Genossenschaft Migros info @ wanzl.de | www.wanzl.com The Wanzl Worldwide customer magazine is printed with envi‑ Luzern, Skinfit GmbH, Hong Kong International Airport, ronmentally friendly, mineral oil-free organic ink based on Shutterstock Inc., Scandic Hamburg Emporio sustainable raw materials. 4 WWW Wanzl Worldwide No 13 | 2013 EXPERT TOPIC 5

Stakeholders

The term “stakeholder” includes social interest groups that develop as corporate stakeholder groups. In fact, it also includes the owners of a company, the shareholders, but it is usually used in opposition to these. A company’s stakeholders are comprised of, among other entities, employees, suppliers, customers, non-governmental organisations (NGOs), scientific institutions, governments, people who live in the vicinity and society as a whole.

EXPERT TOPIC Doing business (more) responsibly . . . and sustainable management

Prof. Frank Wimmer from the University of Bamberg is here as “sustainable development”; develop‑ an expert on sustainable management and corporate social ment that facilitates a viable standard of responsibility. Here he explains how businesses can living for today’s generations – particularly successfully combine the environment and the economy for the poor in the (third) world – without endan‑ all stakeholders. gering the needs of future generations.

Professor Wimmer, what is sustainability? Sustainability therefore requires fair social The term “sustainability” is used in a wide variety of contexts development that implies the conservation and variously understood. Generally, it relates to the conser‑ of environmental resources and a long-term vation of the threatened “Earth system”. “Our Common viable economic basis. Sustainability is made Future” was therefore the title of the concluding report of up of three pillars that are inextricably linked. the World Commission on Environment and Development These supporting pillars are environmental appointed by the UN in 1983 and chaired by the Norwegian protection, together with social aspects and politician Gro Harlem Brundtland, and thus known as the an economic system that is orientated Brundtland Commission. Sustainability was originally defined towards sustainable business. 6 WWW Wanzl Worldwide No 13 | 2013 expert topic 7

Every year B.A.U.M.

The German Association of Environmental Management e.V. – honours successful sus‑ tainability players from different categories, including economics, for their outstanding commitment not just to environment protec‑ tion but also to the initiation of sustainable processes of change. The 2012 B.A.U.M. environmental award in the large companies category was given to, among others, Alain Caparros, Chairman of the Management Board of the REWE Group. The company integrates all participants of the value chain to ensure sustainable production and estab‑ lish common standards. One example is the “Best Alliance” project, in which the REWE Group, within the framework of projects for contract cultivation in Spain and Italy, takes responsibility for environmental and social sustainability as early as the supplier stage.

↑ Wanzl takes responsibility for all production processes regarding the choice of supplier and material procurement, from production through to recycling and environmentally friendly recycling management.

How do the three areas of environment, In-house these relate to such things as labour protection and society and economy interact within a fair remuneration; externally the question is raised: What company? does a company need to do – and what does it want and At an enterprise level, many businesses have what is it able to do – to assume responsibility for the already been implementing systematic envi‑ external social consequences of its business and to tackle ronmental management for a long time. Just social concerns generally? Responsible action with regard as for quality management, they can even to the environment and society is expected from companies follow the models provided by international today more than ever. It is the so-called stakeholders – standards (ISO 14001 and EMAS) and obtain encompassing citizens, media, the State, interest groups, certification. Nowadays companies fulfil the as well as co-workers and investors – who articulate the newer and more comprehensive requirement corresponding demands on companies. This is why a for sustainable business by means of so- corporate social responsibility (CSR) concept should be called sustainability management. The task anchored in the company. At the same time, companies of this is, first and foremost, the protection should do business economically and sustainably to ensure of the environment, for example by imple‑ their existence in the long term. Environment protection menting operational recycling systems, and social commitment perhaps suggest in individual cases using renewable resources and increasing that short-term success is sacrificed to some extent. In energy efficiency. Naturally, the products the medium to long term, however, it does not help if the manufactured by the company should also economic basis is eroded away. The environment, society be environmentally friendly. However, several and the economy should have a harmonious relationship. social demands also need to be observed. 8 WWW Wanzl Worldwide No 13 | 2013 EXPERT TOPIC 9

← Prof. Frank Wimmer is an expert on sustainable man‑ Thinking about tomorrow Doing business responsibly agement, marketing ethics, market and consumer research and mar‑ keting in general. Currently, Sustainable management and corporate To what extent do you agree with the following Prof. Frank Wimmer is, among social responsibility mean that companies statement: “Companies of this size genuinely do other things a member of the do business for the protection of us all. business responsibly.” board of directors of GfK Nürnberg This is because the economy has a duty of e. V. (Gesellschaft für Konsum-, Mark- und Absatzforschung e. V.). care – for the next generation too, whose I agree natural resources must not be restricted by the processes of today. In order to fulfil I do not agree this demand, many businesses voluntarily Small companies Medium-sized Large companies take account of social and environmental I don't know 63% / 10% / 27% companies 14% / 51% / 35% concerns that go beyond legal requirements. 48% / 12% / 40%

↑ A SMALLER SIZE still implies more responsible business operation. Source: Icon Added Value CSR Study, field time, March 2012

Almost all German people ...

... are open to products that fulfil ethical How does a company actively engage in cor- it would have been lawful. There followed a proper naval as these often lead to cost reductions and requirements in addition to their personal porate social responsibility? battle – inflatable Greenpeace boats against a 14,500 tonne higher energy efficiency. Sustainable values needs. This is demonstrated by a study Today, CSR is defined as a concept that heavy steel colossus. There was an overwhelming negative also give a company identity and help it to carried out by GfK-Nürnberg e.V. Consumer serves as a basis for companies to integrate, public perception and as a result the oil companies moved build its reputation and confidence, simulta‑ acceptance for “environmentally friendly 91% on a voluntary basis, social concerns and away from this method of disposal – despite the legal status neously supporting the important contempo‑ product characteristics” is 91%. However, environmental aspects into their activity and of the procedure, they deferred to society’s demands for rary concept of “employer branding”. They on average only 25% of consumers can or interactions with stakeholders. By “volun‑ legitimacy. They learnt to do business (more) responsibly. provide access to capital markets, establish are willing to pay more for “environmentally tary”, we mean going above and beyond the However, CSR cannot be limited to individual events or indi‑ legal clarity, motivate employees and stabi‑ friendly products”, though in detail this legally required measures. Whether for stra‑ vidual reactions. What is required is for each company to lise relations with customers, suppliers depends very much on the type of product. tegic reasons, because it conforms to social individually deal with the relevant environmental and social and partners. In short: active sustainable requirements, or for personal (corporate) demands (stakeholder dialogue) and to find its own ethical management puts a process of permanent ethical reasons. position and consequently to develop a consistent CSR improvement into operation. Openness to environmentally concept. An excellent example of this can be seen in the friendly products Could you give us an example of CSR? sustainability report of the OTTO Group. How are these demands to be implemented In the mid 1990s Shell wanted to scuttle its in the company? Willingness to pay more for environ‑ Brent Spar oil platform near to the Shetland Is CSR financially practicable? Doing business responsibly is very obviously mentally friendly products Islands in the Atlantic. Greenpeace feared Doing business responsibly in terms of sustainability, the a topic that needs to be established at the 25% that this scuttling could become a precedent environment and society does not necessarily conflict with very highest corporate level. Successful sus‑ for all disused platforms in the North and economic aims. The problem is simply that the costs incurred tainability management can only be imple‑ Baltic Seas: millions of tonnes of industrial can be clearly estimated, whereas the effects cannot usually mented in the company from the top down scrap simply dumped in the sea. At the time be measured in Euros and cents. This is most likely to work to the bottom, through all hierarchical levels this action was not legally prohibited and for concrete measures of operational environment protection, and authorities. 10 WWW Wanzl Worldwide No 13 | 2013 GERMANY, AUSTRIA, GREAT BRITAIN | shop solutions 11

↓ → IN SUTTERLÜTY'S KAUFHAUS DER WÄLDER, or KDW, the urban shop concept meets love of the countryside. The country market in KDW is a “market hall” in the most modern sense of the word and is inviting with lots of daylight, generous ceiling height, wide aisles, fresh produce islands and serving counters as well as pleasant colours and materials that invite customers to try products and enjoy them in the shop.

01 Shop Solutions

shop solutions Store check Shopping with passion and pleasure

Shopping should be fun, ideally every day. Authentic brand and goods presentation and well-positioned impulse purchases help to secure the lasting trust of customers and increase average customer transaction values. Wanzl Worldwide presents successful shop concepts.

Sutterlüty: a special shopping experience

The result of Sutterlüty's love for its Vorarlberg home shelf panelling. Partitions and rear panels are region is indeed special: it has become a global leader. With also lined with the natural raw material. The over one third of its sales shares coming from goods prod floor has a mineral-based coating and convin‑ uced in Vorarlberg, Sutterlüty is the food product market with ces with shaded, earthy hues. The subtle the world's largest assortment of regional products. Many of colours of the wood and floor provide the per‑ ↑ THOMAS SCHIERLE, these local goods are still produced by traditional means in fect frame for regional products. Sutterlüty's project developer at Sutterlüty. small family businesses in Vorarlberg. Sutterlüty hopes to goal is to become the food product market increase its focus on regional added value combined with with the smallest ecological footprint by 2020. responsible animal welfare and short transportation routes, “We have known Wanzl to be a reliable and is aiming for 50% of turnover to come from sales of supplier of shelves and shopping trolleys for regional products. several years. Recently, we began to rely on New Sutterlüty stores are designed to be consistently their know-how in the area of shop planning “green”, with planning conducted by architects from as well. We appreciate the competent advis‑ Vorarlberg and according to environmental principles, and ing and the solutions that are perfectly suited construction by regional firms using locally sourced materials. to our type of business and needs,” said Sutterlüty's use of natural materials in its shop concept is deli‑ Thomas Schierle, project developer at berate. European silver fir wood is used for sales counter and Sutterlüty. 12 WWW Wanzl Worldwide No 13 | 2013 GERMANY, AUSTRIA, GREAT BRITAIN | shop solutions 13

↓ REWE GREEN BUILDING defines key technologies for energy-saving. REWE: Green Building

Sustainability is a fundamental mindset for the REWE Group. “The four pil‑ lars are: green products; co-workers; social commitment and energy; climate and the environment.” The Green Building concept grew out of this approach, and it is leading the way with its environmentally friendly, sustainable con‑

struction. The CO2-neutral Green Building is a sustainable supermarket accord‑ ing to the latest standards and concepts. Heating, ventilation, lighting, air

conditioning and cooling systems do not burden the environment with CO2 emissions. Further special features include daylight architecture in combina‑ tion with energy-saving construction techniques, optimum insulation, sustain‑ able materials and the use of renewable energies. As a result, the Green Building concept shop uses almost 50% less energy than a standard market.

↑ PHOTO SERVICE: Wanzl implemented and produced the design of the new, ↑ THE MOTTO “Freshness without compromise” is literally integrated into the shop ↑ RETAIL WEEK INTERIORS AWARDS 2012: M&S modularly constructed photo walls, which were developed by Munich interior design‑ concept and perfectly fits the fresh produce department. Account Director, Clive Jury (left) and Retail Design ers LAY together with dm-drogerie markt. The furniture also meets the highest of Manager for M&S, Chris Sampson. demands in terms of sustainability. Wanzl sources all its supplier products from brand manufacturers within the German and Austrian markets. Thanks to Wanzl's own production line, which it set up during the 8-week lead time, it is ensured that the furniture is produced to a uniform quality standard.

dm-drogerie markt: EDEKA Stadler + Honner: Wanzl design a feature of customer-oriented overall picture “Freshness without compromise” M&S retail design awards

“When I think about a drugstore, I think about dm” – this In realising the new photo landmarks, dm Stephan Stadler and Hans-Jürgen Honner were already sure An “Artisan” Food Hall experience – designed and develo- was the intention that the dm520 project team had for “fur‑ cooperated with Wanzl Shop Solutions who that the freshness of their company's food products should ped by Wanzl for iconic British retailer, Marks and Spencer ther development of the shop image under the umbrella of the have equipped around 1000 dm stores with separate them from the rest when they founded the com- – has been recognized by two national retail design awards. dm brand” when they optimised the overall presentation of completely re-designed photo service walls. pany in 1995. This has not changed to this day. However, as The natural themes of the new Food Hall in the new the dm stores. Individual assortment areas are allowed more The photo terminals offer shoppers a highly both EDEKA businessmen and owners of a dozen shops in Westfield Stratford store in East London helped win the ‘Vinci space in the new shop layout. Thanks to individual design that functional workspace. The integrated termi‑ Eastern Bavaria and Munich soon discovered: every retailer Food and Supermarket Design of the Year’ and the ‘Patton matches the assortment, they become more unique and stand nals make photo editing child's play, and as promises freshness. In reply, they developed the “freshness Best Department Store of the Year’ categories at the Retail out when compared with other assortments. “With these intuitive as possible. Thanks to the ease of without compromise” campaign. They guarantee the fresh‑ Week Interiors Awards 2012. M&S Account Director for Wanzl landmarks, we create distinct points of reference for our cus‑ use and the generous proportions of the ness of their goods with their faces, their signatures, mobile UK, Clive Jury, said: “We are extremely proud that our work tomers in our branches and strengthen the competence in the room division, dm customers can select and telephone numbers and e-mail addresses. The consistent with M&S has contributed to these important awards and selected assortment areas,” explained Christine Lentze, edit their photos in peace. Customers can freshness campaign promoted with flyers and extending right this is a great credit to the innovation and scope of our responsible for shop design at dm-drogerie markt. then take the finished result home with through to shopfitting itself has resulted in a 5% increase in design and development team in the UK, supported by our them, whether it's a standard photo, greet‑ average customer transaction values and 5% more custom‑ colleagues in Germany.” ings card or photo book. ers at Stadler + Honner (pictured: Straubing store, concept and implementation: Wanzl). 14 WWW Wanzl Worldwide No 13 | 2013 international | shop solutions 15

shop solutions

Cleaner – more flexible – Preview – exclusive! more impulse buying – more economical

The new Vitable fruit and vegetable presentation system from Wanzl offers no less than four unique advantages. A system that is worth the investment through potential savings and increased sales.

The new Vitable is available from Wanzl now. Vitable has a modular construction, promotes impulse buys and offers a range of presentation options. What is particularly notewor‑ thy is that Vitable was not only developed to increase the sale of fruit and vegetables through high merchandise density and targeted purchasing impulses, it also offers retailers a range of further advantages.

↑ A NEW, FRESH LOOK IN A MATTER OF SECONDS. Advantage 1: Vitable boasts a unique hygiene concept. The The Vitable system allows you to change the designs places where fruit and vegetable scraps can collect are easy whenever you want. for staff to reach – even when the construction is closed. Cleaning and hygiene problems are a thing of the past!

Advantage 2: Vitable is ingeniously simple and ingeniously flexible. The design and function of Vitable can be custom‑ ised to suit the customer requirements and the furnishings concept. Vitable is available with or without a hygiene flap, with wood or tube slats, with a stainless-steel base or with plastic attachments that are easy to connect to one another. The front and back panels can also be customised with your own creative design.

Advantage 3: Vitable initiates more purchasing impulses for fresh produce. Different modules that can be attached together easily and are ready to stock with impulse-buy prod‑ ucts right away are available for sales-promoting secondary ↑ ↓ OPEN FLAP, CLEAN OUT. Wanzl Key Account placement and cross-selling: this includes vinegar and oil, herb Manager Tino Pilharcz tests the practical suitability of salt and seasoning, to name but a few. the new Vitable – to his satisfaction. Advantage 4: Vitable represents an unbeatably cheap investment that is quick and easy to assemble. This means that you can obtain Wanzl quality at a price significantly lower than that of conventional fruit and vegetable presentation stands. Vitable also saves time and money in everyday use, as it facilitates back-friendly stocking and easy cleaning of the surfaces and beneath the stand.

↑ VITABLE – image shows prototype variants 16 WWW Wanzl Worldwide No 13 | 2013 germany | SELF-SERVICE SYSTEMS 17

↓ FABULOUS: Shopping responsibly makes shoppers feel good, and increases their satisfaction of the services provided.

“Sigma Present is the perfect outdoor solution for us.”

SVEN KOMP, Managing Director of EDEKA Frischecenter Komp 02 Self-Service Systems Sigma Present checklist

– Expansion of the sales floor outside the store – Weather-proof presentation, more space leading to higher turnover in seasonal items on pallets and in mobile containers – No need to tidy away goods, ensuring staffing resources are conserved and efficient saving time that could be better spent presenting goods – Durable, environmentally-friendly use – Attractive design with excellent remote control – available in CI design – Roller doors with electric or mechanical operation to protect against theft

↑ MAKING SALES OUTDOORS: the Sigma Present outdoor sales box offers plenty of weather-proof space for seasonal items. Wanzl can also supply the box in CI design.

SELF-SERVICE SYSTEMS Plenty of space! Outdoor sales with Sigma Present

There’s no limit to time and space – according to scientific Frischecenter Komp store the roller doors are theory. However in the retail sector other dimensions take raised electrically in the morning and then priority: the sales floor is as scarce as it is expensive and back down in the evening. This saves time seasonal placement stands need to be available on time to and protects against theft, supported by an boost sales. This is where the Sigma Present offers the per- integrated CCTV camera during the store fect outdoor solution – the outdoor sales box from Wanzl: opening hours. During the day the only work eye-catching, sturdy and elegant with tons of space for arises when the Sigma Present box needs to your goods. be filled – there’s space for six Euro pallets equipped with items and four mini-pallets Sven Komp, the Managing Director of EDEKA Frischecenter inside the outdoor presentation surface. “In Komp supermarket in Wesel-Lackhausen, has found that in spring and summer we can show a wider practice the Sigma Present is extremely effective for special range; in winter we can stock pile salt, fuel, offers. He has opted for an outdoor sales box, permanently logs etc, so in terms of product availability installed in the immediate proximity of the main entrance. we are always on top”, explains Sven Komp. There’s enough space for larger seasonal items to generate additional revenue. These could be charcoal in summer, The following generally applies: all regula‑ potting compost in autumn or road salt in winter, for exam‑ tions that apply inside the store must also ple. “Sigma Present has provided us with more space and be respected outdoors. This is relevant for even saves us half an hour of work every day as we no l hygiene guidelines, all aspects of quality onger need to bring the goods back inside the store.” The assurance, measures for accident prevention Sigma Present box protects goods against the weather all and rules regarding price. The practical solu‑ year round and in winter the lighting integrated in the box tion for all the demands is Sigma Present. ensures items are displayed in the right light. At the EDEKA 18 WWW Wanzl Worldwide No 13 | 2013 Germany | self-service systems 19

SELF-SERVICE SYSTEMS Long-standing mastermind Co-operation for satisfied customers

Sustainability is a contemporary buzz‑ create the Rhöner Biosphärenrind e. V. producer group. Since in stormy weather the animals are happier word. It is often used and is practised by 1998 they have all delivered their meat to the kurhessische outside than in a cowshed, which only serves Partner with responsibility truly responsible companies – considering fleischwaren GmbH fulda (kff) meat processing factory, which as a last refuge in extremely cold conditions. the available resources, yet always keeping was founded 44 years ago by “tegut ... good food”. Over As the organic farmer Hohmann knows: For the retailer “tegut ... good food” the principle of sustain- sight of human beings and the environ- 50% of the meat processed there comes from organically “A happy animal is the best basis for a good ability comes as a philosophy and naturally as food ment. When Theo Gutberlet opened his first reared animals, which makes kff Germany’s largest organic end product.” on the shelves and in the freezer cabinets. Sustainability food store in 1947, the exact philosophy butcher. However, demands are high. “For a product whose for “tegut ... good food” also means co-operation with was already his maxim – doing business quality is above average, we only process meat from farms Around 30% of the organic beef by “tegut trusted partners, such as Wanzl. There has been co-operation responsibly with good food. Today, 66 years in the region that meet the strictest guidelines”, explains ... good food”. comes from natural produc- between the two companies for more than 20 years. later, more than 280 “tegut… good food kff Managing Director and master butcher, Erich Michel. tion in the Rhön biosphere reserve. Wanzl supplies a variety of shopping trolleys for easy stores” (tegut… gute Lebensmittel-Märkte), For quality reasons, he clearly rules out any additives for the Customer demand for this first-class meat is shopping including service trolleys for small shopping trips for all supplied with green electricity, around kff organic Rhöngut brand. “We get rid of everything that high. And because meat from the Rhön is senior citizens and singles, for mothers with babies, for 5,000 employees, an extremely high level of doesn’t improve the product!” so sought after, the kff Raw Materials and wheelchair users and fun mobiles for shopping with the chil‑ customer satisfaction and over 3,000 Quality Manager Sven Euen has plenty to dren. Wanzl hand baskets are also used. Customer guidance organic products are testament to the long- The Rhöner Biosphärenrind e.V. delivers its organic beef keep him busy as he constantly searches systems show the way to the entrance and then to the term success of a sustainability concept exclusively to “tegut ... good food”. The animals spend most for more meat suppliers in the region. checkout. Attractive sales systems and shopfitting solutions practised for decades. of their life in the wild, roaming the green pastures on the “Regional breeders sell us their organic beef focus customers’ attention on high value goods. Wanzl manu‑ slopes of the Rhön. By ensuring the cattle get plenty of exer‑ at a reasonable price. The short distances factures all products to the highest environmental and quality One example of the high quality demands is cise and fresh meadow forage an excellent quality of meat mean that no money is left by the wayside”, criteria, naturally in accordance with first class material qual‑ the organic beef from the Rhön area by is developed that you can really taste. “Our cattle rarely see explains Sven Euen. Everyone benefits from ity. The Wanzl after-sales service is also premium quality “tegut ... good food” (tegut … gute the inside of a cowshed; a shelter to provide wind and this idea – the cattle, the breeders and the for the long-term. Lebensmittel). Tracing back the meat takes weather protection for the animals is perfect”, relates the customers. us into the Rhön biosphere reserve, where Chairman of the Rhöner Biosphärenrind e.V. producer group, over 80 organic farmers have combined to Stefan Hohmann. Scientific research has proven that even

“A happy animal is the best basis for a good end product.”

STEFAN HOHMANN, Chairman of the Rhöner Biosphärenrind e.V. producer group 20 WWW Wanzl Worldwide No 13 | 2013 Germany, Switzerland | Self-Service Systems 21

“Customers stop to look, → THE GENUINE ARTICLE: Repairs asking questions and even Trolley Star in brief and maintenance with spare parts taking pictures.” from Wanzl – The exclusive Trolley Star service from Wanzl for shopping SVEN EHLERT, a Wanzl service technician trolleys incorporates basic cleaning, maintenance and repair in addition to the provision of genuine spare parts. – Regular maintenance and repair and the fitting of genuine Wanzl spare parts protects your business from claims for liability arising due to accidents caused by products. – The cleaning processes and cleaning agents, which are as gentle on your shopping trolleys as they are efficient, pre‑ serve the value of your trolleys and ensure compliance with ↓ CERTIFIED CLEAN: Wanzl's Trolley Star service, with its food hygiene standards in accordance with EU Directive special vehicle and integrated washing system, ensures per‑ 94/43/EEC. fectly cleaned, immaculately hygienic and fully functional shop‑ – The closed water circuit including water treatment protects ping trolleys. The environment is protected thanks to the closed water circuit incorporating water treatment coupled the environment and only biodegradable, certified cleaning with the use of biodegradable cleaning agents. agents are used.

Self-Service Systems Tip-top service with Trolley Star Friendly Wanzl service for shopping trolley fleet

Two of our service technicians, Sven Ehlert business from potential claims for liability arising due to and Christian Fritsch, are taking a trip east- accidents caused by products. wards today. They are visiting numerous branches of a discount store in the Munich Individual cleaning of the trolleys takes place inside the area, where several thousand shopping trol- mobile special vehicle, which has its own completely leys await their services, which comprise independent water and power source. The integrated wash‑ thorough cleaning, maintenance, repairs ing system offers a variety of programmes to suit the shop‑ and provision of replacements as required. ping trolley type. The automatic process, which includes disin‑ Trolley Star is the name for this new, exclu- fection of the handle and drying/polishing, ensures a consist sive shopping trolley service from Wanzl. ently high level of cleanliness from the first trolley to the last. The cleaning process is fast and efficient and runs simultane‑ The mobile special vehicle has now reached ously for the entire trolley fleet, ensuring the trolleys can be its destination. The service technicians get quickly put back into service in the store. “We recommend to work right outside the store. Sven Ehlert carrying out this thorough cleaning, maintenance and repair reports that “many customers stop to look, process once or twice a year”, explains Jochen Hieber, Service asking questions and even taking pictures”. Director at Wanzl. “We would particularly advise it after a And with good reason: when Trolley Star severe winter, to ensure your trolleys are in tip-top condition comes to a store it transforms a service for and ready for the warmer season.” Because your shopping shopping trolleys into a show, providing a trolleys can only generate sales if they are working. Wanzl unique and beneficial form of advertising for currently already offers the Trolley Star service to its contract the business concerned. What is more, cus‑ customers in Germany and Switzerland. tomers also appreciate being able to do their shopping with a clean, hygienic and fully Sustainability and protecting the environment are always at functioning trolley. The service kicks off with the heart of Wanzl's Trolley Star service: The special vehicles a thorough inspection of the shopping trol‑ feature a closed circuit system that includes water treatment, leys: Are the castor wheels working? Are ensuring low water consumption. Any waste water created the coin deposit system, advertising handle, collects in the vehicle tanks and is then reused by Wanzl – child seat and bag hook all working okay? which represents a highly practical solution. All the cleaning After all, even for tough, long-serving equip‑ agents used are biodegradable and certified in accordance ment such as Wanzl shopping trolleys, with environmental protection standards. When the Trolley checks are required from time to time when Star service is complete, Wanzl presents a certificate for the they are continuously in use every day. On cleaning and maintenance and affixes a test badge to every their trips, our service technicians carry genu‑ trolley. This guarantees that Trolley Star protects your busi‑ ine Wanzl spare parts, precisely configured ness from claims for liability arising due to accidents caused for each of our special shopping trolleys. by products. It also means your customers can rest assured Genuine spare parts from Wanzl protect your that they are shopping with trolleys that are clean and hygienic. 22 WWW Wanzl Worldwide No 13 | 2013 great britain | self-service systems 23

← RESPONSIBILITY at Booths means actively supporting local farming.

↓ BOOTHS has opened a new and exclusive store in the heart of Media City UK in Manchester.

Booths

A family-run company for five generations: Booths has 28 grocery stores across the north of England. Each of these stores has its own, individual identity and reflects the specialities of each region. A range of prod‑ ucts on offer at Booths comes from regional producers. Booths supports Slow Food UK, as well as the “Prince's Countryside Fund”, an initiative of the Prince of Wales. This fund advocates the future of rural regions and supports sustainable farming in England.

self-service systems Cross Selling Booths Media City UK choose Wanzl for Shopfitting and Self-Service

Through customer-awareness and com- Booths with a variety of new shopping trolleys and the twin wire tech 100, supplying 115 bays in total. Congratulating David on his outstanding cross-selling mitment, Wanzl has scored a unique cross- basket “Pick-up” trolley – most recently at the retailer’s eco- Along with these, Booths specified 29 bays efforts, Wanzl UK Group Managing Director, Dean Rolland selling success with Booths who have cho- friendly Preston store. “At Media City UK, we were given the of straight wire tech which was used for said: “The Media City UK store has provided a great platform sen a combination of wire tech, wire tech opportunity to provide a wider selection of solutions which general food and merchandise areas, while for showing the diversity, innovation and quality which Wanzl 100 and a range of trolleys for their new included almost all the ambient shelving and displays. This 10 curved bays helped to create a distinctive, can provide and we are confident of further partnerships Media City UK store in Manchester. was particularly valuable exposure as the store is at the modern look on the ground level for fresh with Booths at new stores currently being planned. Apart centre of a showcase regeneration project which is now also baked products.” David said that in addition from our Self-service products, these are likely to include This breakthrough “Shopfit/Self-service” a key BBC production location. On the Self-service side to standard systems, Wanzl was able to various elements of wire tech used in specialist areas includ‑ contract was secured by Booths Account we were able to provide one hundred 100 litre trolleys, provide a number of bespoke wicker and ing bakery and fresh produce. Our on‑going success with Manager, David Poole, who commenced 500 Ecotote handbaskets and 30 Pick-up trolleys as well as steel display units and chrome finish Hi-Rack Booths and our ability to meet a wide range of their in-store negotiations to equip this high profile store a selection of family range trolleys. Working with the shelving along the window frontage. equipment needs will help open the way for further cross- in 2011. Previously, Wanzl has supplied Shopfitting team, we secured our first substantial order for selling opportunities with other key national accounts.” 24 WWW Wanzl Worldwide No 13 | 2013 France | SELF-SERVICE SYSTEMS 27

SCANNER HOLDER integrated into the handle for fast self-scanning

CHILD SEAT can also be used as a small item tray, or to protect fragile items. 240 l

SELF-SERVICE SYSTEMS The crème de la crème – in culinary & technological terms E. Leclerc hypermarket in Levallois-Perret

The largest hypermarket of the retail chain cellar for exquisite cheeses and a stroll through the wine PRACTICAL STORAGE SPACE for drinks on E. Leclerc in the Ile-de-France region opened cellar. Here, three oenologists are on hand to help customers the extendible rear shelf last October on the lower ground floor of discover the ideal vintages to suit their pallet. the So Ouest shopping centre in the very elegant west of Paris. E. Leclerc in So Ouest holds the certificate “AFNOR En‑ gagement de Service” for outstanding service quality. This The generous 8000 m² of retail space is award guarantees customers the highest quality at all times – mainly dedicated to fine foods. The centre‑ including with regard to equipment and ambiance, both piece of the new outlet is a magnificent of which are highly stylish here. The elegant furnishings are 3400 m² market place, complete with a fresh presented in dark tones, while the combination of light and food counter stocked with delicious fruit and dark floor tiles with a 60 cm edge length creates modern, vegetables, which are portioned according to geometric, clearly defined structures. The walls brighten the the customer's wishes. Customers looking space with vibrant, trendy colours and elegant, stainless VERY QUIET OPERATION with minimal for an additional eating experience in store steel in-store signage ensures easy orientation through the noise generated can try the sushi bar or head to the delicates‑ product range. sen department with its grill restaurant for home-made pizza prepared in the open show Wanzl's 240-litre plastic Tango shopping trolley ensures kitchen. A snack area completes the wide perfect comfort during shopping itself. David Thibault, Store range of gastronomic options. Other culinary Manager and owner of E. Leclerc in the So Ouest shopping highlights include a visit to the maturing centre made a conscious decision in favour of this Tango france | SELF-SERVICE SYSTEMS 02926

← ↑ ORIENTATION using colour locating and elegant, clearly visible labelling → INFORMED: E. Leclerc in Levallois-Perret is the world's first hypermarket to offer products with NFC labels for contactless scanning. Extensive product information available via smartphone. → → 2000 TANGO SHOPPING TROLLEYS in elegant anthra‑ cite offer plenty of space for goods in the basket.

model from Wanzl, as this lightweight yet robust trolley offers decisions about their purchases particularly extremely smooth running while generating minimal noise. appreciate this instantly available, extensive The storage solution at the rear comprising an extendible shelf information via smartphone. Another innova‑ can accommodate large-volume PET packs, leaving plenty tion can be found in the checkout area: the of space in the basket itself for the family shopping. Inside 60 checkouts – 20 of which are fitted with the basket, a child seat that can be converted into a small item self-scanning equipment for self-service – tray and a divider are provided to protect delicate items. E. are equipped with a special cash manage‑ Company portrait Leclerc in So Ouest has 2000 Tango shopping trolleys featur‑ ment system for cash payment with change ing a stylish anthracite basket, which perfectly complements given. This means the till staff themselves The E. Leclerc hypermarket in Levallois-Perret the colour scheme of the store. All the trolleys have a scanner no longer need to handle the money. is a real gourmet paradise. In addition to holder integrated in the shopping trolley handle for time- consumables, the outlet also offers clothing, saving self-scanning. jewellery, health and beauty items, vehicle accessories and travel services, as well as E. Leclerc in Levallois-Perret is the first hypermarket in the telecommunication, household and multimedia world to be fully equipped with NFC labels (Near Field devices. The store employs 400 people and Communication) for contactless scanning. Customers scan anticipates turnover of around €150 million the product label using their smartphone with the appropriate for 2013. app and immediately receive further product information, such as ingredients, origin, manufacturer and contents. Consumers who like to make sustainable and conscious 28 WWW Wanzl Worldwide No 13 | 2013 germany | displays 29

↓ SUSTAINABLE: The POSsibility permanent display is impressive in POS use thanks to its variability, flexibility and durability. The 3D function without the need for glasses is completely new.

↓ PLATINUM AWARD: The POSsibility display has already won the gold Superstar Award for variable modular design in the Metal Systems category at the viscom trade fair in 2011. This was followed by the platinum award at the end of 2012, for the modular long-term display with tool-free assembly, diverse design possibilities and individual branding for significantly increased revenue. The platinum-awarded POSsibility display is used by Fischerwerke GmbH & Co. KG 03 Displays and Waterman GmbH, amongst other companies.

↑ SILVER AWARD: Wanzl received the award for the JOY in‑ formation display in the Metal Systems category at the viscom trade fair at the end of 2012. The display was ordered by pre‑ cision tool manufacturer Walter AG. JOY effectively delivers messages, supported by 3D company presentations, directly to the receiver. The innovative frame structure, flexible shelves with acrylic glass front, high modularity and flexibility and com‑ prehensive range of accessories make the mobile JOY display the ideal presentation system for trade fairs, reception desks and show rooms.

displays (R)evolution at the POS Emotionally inspiring – live 3D without the need for glasses

Integrating monitors in displays is interesting, but noth- explains the product on display and its pur‑ ing new. However, a display showing autostereoscopic 3D pose virtually. All customers need to do, images (3D films without the need for glasses) sets a com- then, is reach for the product and it's sold. pletely new benchmark that will significantly boost sales. This offers completely new dimensions for This is not science fiction, it's for real! brand manufacturers. Another advantage is that 3D leaves a more pronounced impres‑ Taking centre stage is the multi-award-winning and refined sion on the mind: people can remember 3D Wanzl POSibility display. A monitor is integrated into the dis‑ animations much better than regular 2D play that creates 3D images without the need for glasses, films. 3D without the need for glasses is also making the product on display very attractive to customers a real eye catcher which consumers will and encouraging them to buy. This boosts sales. This result remember. has been determined empirically by the SKOPOS Market Research Institute*: 3D viewers find advertisements more * SKOPOS Institute for Market and Communications Research, modern, original and unique. The 3D experience triggers October 2010. SKOPOS is amongst the top 30 market re‑ strong impulses to buy. At the POS the 3D (r)evolution search organisations in Germany. 30 WWW Wanzl Worldwide No 13 | 2013 SWITZERLAND | Access Control 31

↓ A CLEAR VIEW OF NATURE: The Allmend Fitness Park is Access Control on the fifth floor. The transparent building envelope offers a fantastic view of Mount Pilatus. RFID chips Wanzl is checking in and out of the Allmend Fitness Park

A highly practical armband with chip gives zone. At this stage, Migros staff check that the login is in 04 Access Control authorised athletes free access to the new order, ensuring targeted prevention of any improper use. Allmend Fitness Park run by Migros Luzern. If the chip data corresponds to the individual, access is then Check-in and check-out is controlled by granted by two Wanzl Technoport systems. The chip is then the double Technoport entrance and exit used with a third Technoport system to monitor check-out system from Wanzl. after a session as well as to simultaneously check for any outstanding payments, for example for food and drink. Members of the Allmend Fitness Park place the chip against the card reader terminal, Interbrain, the Swiss systems integrator and market leader, and an integrated scanner immediately was responsible for implementing the security system used sends the RFID impulse from the chip to with the Technoport systems as well as the entire account- the security system. The photo and personal ing system based on RFID data carriers. “The efficient soft‑ customer data of the card holder immedi‑ ware calculates the member visits, the entry frequency and ately appear on the PC screen at the entry the peak times. This data facilitates targeted staff and training planning, as well as interesting marketing activities for the members”, says Robert Looser, Head of Sales at Interbrain, as he explains the system. The software is also integrated into the building control system to ensure that ← SECURITY: Check-in and check-out is controlled by the Technoport systems open automatically in the event three double Technoport entrance and exit systems of a fire. In case of emergency, an anti-panic feature coupled from Wanzl, each with a card reader terminal. Wanzl's with an acoustic alarm enables the swivel barriers to be transparent toughened safety glass serves as an elegant and inviting open partition. The systems also opened manually in the exit direction when enough pressure grant access to wheelchair users and parents with is applied. pushchairs without hindrance.

↓ THE NEWLY OPENED LUCERNE SPORTS ARENA is a large scale project to build the most mod‑ ern stadium in Switzerland, two high-rise residential buildings and a sports centre. The sports centre itself contains a Migros branch as well as the Allmend Fitness Park from Migros Luzern. 32 WWW Wanzl Worldwide No 13 | 2013 GREAT BRITAIN | logistics + industRY 33

↓ With Wanzl as a partner for warehousing and picking, the orders get moving swiftly every day.

↘ David Poole, Account Manager of Wanzl UK, looks after TJ Morris personally. 05 Logistics + Industry

logistics + industry On a roll! Custom-made containers

The Wanzl UK Logistics and Industry team enjoyed a highly Doug said that a highlight of the year had successful 2012 – providing innovative new products to a been securing a major roll cage order with growing number of customers in the retail, distribution, fast-growing Liverpool-based retail group, industry and warehousing sectors. TJ Morris, which trades as Home Bargains. Wanzl also provides an on-site assembly Head of L&I Sales in the UK, Doug Jeffery said that innova‑ service for these roll cages – saving space tive new products, development of the existing product and delivery costs for this national customer. range and recognition of exceptional service levels had cre‑ Commenting on the quality of their experi‑ ated new opportunities with large national clients. “With ence with Wanzl, Operations Director of the support of the Wanzl design team in Germany, these new Home Bargains, Joe Morris said: “We appreci‑ developments have differentiated our offer and helped estab‑ ate their personal interest and attention to lish Wanzl as a major force in the supply of high quality L&I detail throughout the solution development solutions. These provide our customers with sought-after process, from prototyping to the volume efficiencies and whole life cost-savings for major distribution, delivery of a product which precisely meets warehousing and order picking operations in the UK.” our requirements. I have been so impressed with the service levels, the quality of the products and the long-term cost-savings that these will provide, that we are currently changing the entire roll cage fleet to Wanzl.” 34 WWW Wanzl Worldwide No 13 | 2013 Austria | LOGISTICS + INDUSTRY 35

↓ SKINFIT: Functional sports clothing produced fairly and sustainably

logistics + industry

Top performer EasyStore

Sportswear fit for champions Wanzl has developed a tailored prototype model of its mobile EasyStore warehouse concept to meet the requirements of Skinfit. Skinfit scores highly with its flexible goods warehouse 2500 mesh baskets are currently used to store Skinfit products at the central ware‑ house in Koblach. Each module is formed by six stacking baskets with optimal dimensions for Skinfit products (width, height and depth of 500 × 800 × 330 mm) along with a mobile chassis with four castors, enabling easy manoeuvring and with two brakes for secure positioning. Wanzl has now delivered more than 420 of the mobile chassis in total, as Skinfit rearranges its warehouse every six months to adapt it to seasonal demand for particular items. Paul Hügli states that “Our goal is to achieve short order picking times.” The flexible EasyStore warehouse concept from Wanzl certainly fulfils this goal, and it represents a highly convenient solution: where required, the versatile modules can be quickly moved to a new storage position for optimised access in just a few easy steps. The entire warehouse management process is IT-supported; every order picker has a tablet and bluetooth hand-held scanner at their disposal, supported by one of the new, easy-to-manoeuvre KT-T order picking ↑ EFFICIENT STORAGE: EasyStore and KT-T order picking trolleys from Wanzl. trolleys. The slight slanting of the individual levels makes loading and unloading with the Wanzl trolley a particularly easy task. The order picker also has a good overview of the content of the cardboard boxes.

Yvonne van Vlerken is a multiple winner of international Skinfit products are designed and develo- Ironman triathlons and in 2012 she set a course record in ped exclusively in Austria. All products bear‑ Florida. Like many other elite sportsmen and women and ing the red-white-red flag are made from ambitious athletes worldwide, the internationally success- materials produced by Austrian manufactu‑ ful triathlete and duathlete puts her trust in high-perfor- rers, in compliance with ÖKO-TEX guidelines. mance products made by Skinfit when choosing her sports “At Skinfit we believe in fairness and sustain clothing. At Skinfit's central warehouse in Koblach, Austria, ability and these values are at the heart Wanzl provides support to ensure flexible warehouse of our work”, explains Paul Hügli discussing management and on-time deliveries. the company's philosophy when it comes to procurement. Skinfit therefore only cooper Around 3000 items leave the Skinfit central warehouse ates with producers and suppliers who trade each day. “The deliveries are taken directly to our Skinfit in accordance with these same principles. shops in Austria and abroad, as well as to end customers Wanzl is one of these partners. Wanzl imple‑ primarily based in Europe”, says Paul Hügli, Operations mented its flexible EasyStore warehouse Manager at Skinfit, explaining the company's sales system. system in mid-2012 and since that time it has Skinfit has been making direct sales to end customers by been helping to keep direct sales of approxi‑ catalogue ever since the company first started up in 1997 – mately 200 sports products, efficient, day an approach which provides an attractive price-performance by day. ratio. The sportsmen and sportswomen provide continuous feedback and new suggestions for the constant improvement www.skinfit.eu of the premium sportswear. From sports underwear to outer‑ wear for sport, Skinfit offers a harmonious and optimally versatile range of functional clothing that supports athletes and helps them to reach their full potential. Its numerous lines of clothing comprise garments that are adapted to spe‑ cific weather conditions, sport types and levels of intensity. 36 WWW Wanzl Worldwide No 13 | 2013 MALAYSIA | PASSENGER HANDLING SERVICES 37

↓ LUGGAGE TRANSPORT: Wanzl is delivering 6,000 Euro- Sprinter escalator trolleys for Kuala Lumpur's new low-cost carrier terminal. Outstanding!

– Kuala Lumpur International Airport (KLIA) is one of the most important hubs serving the Asian air space. 06 Passenger – At the SKYTRAX 2012 World Airport Awards, the KLIA received the “Best Airport Staff Asia Award” and rose in the rankings of the 10 best airports in the world from 9th to Handling Services 8th place. – The new low-cost carrier terminal will check in 30 million passengers per year.

↑ FASCINATING AND GREEN: The rainforest is integrated into Kuala Lumpur International Airport.

passenger handling services On the move in Kuala Lumpur A global fast mover is stepping up its pace even further

“Airport in the forest, forest in the airport”: Wanzl has supplied 6,000 Euro-Sprinter escalator trolleys This is the design concept followed by Kuala and 1,500 Easy 400 duty-free trolleys for the new low- Lumpur International Airport. The tropical cost carrier terminal, which will be the largest in the world. rainforest actually grows inside and around The Euro-Sprinter trolley offers passengers the highest the airport. Working in partnership with level of comfort and safety for transporting luggage on esca‑ the Forest Research Institute of Malaysia lators. When shopping in the new terminal, passengers will and the architect Kisho Kurokawa, the air‑ rely on the “Easy 400” trolley that has plenty of room for port management team has planted real rain‑ purchases and hand luggage. The new low-cost carrier termi‑ forest trees right in the middle of the termi‑ nal is designed to handle 30 million passengers a year; nal. The green forest with its flora and fauna it is scheduled to open in early summer 2013. gives passengers a taste of Malaysia's fascinating natural world. As early as 2004, Kuala Lumpur was honoured with the sus‑ tainability seal for operators working in har‑ mony with nature and the environment by Green Globe, the tourism industry’s certifica‑ tion programme for sustainable tourism. 38 WWW Wanzl Worldwide No 13 | 2013 SOUTH KOREA, CHINA | passenger handling services 39

passenger handling services

Hong Kong International Airport Chek Lap Kok Take off!

– Opened in July 1998 with two terminals covering an area Travel comfort for East Asia the size of 1,200 football pitches – 2012 passenger volume: 56.6 million airline passengers – 63 flights an hour during peak times – 100 airlines Almost all paths lead to Jeju: with around Incheon International Airport for its service quality, ranking – Over 170 destinations worldwide as well as 50 domestic ten million passengers, the link between it the “Best Airport in the World” with first place in the connections across China the South Korean holiday island and the “Airport Service Quality Awards”. This was the seventh time – Like the Pyramids of Giza or the Great Wall of China, the capital Seoul is the busiest flight route in in a row that Incheon has received this award, which was HKG airport is one of the few structures that can be seen the world.* voted for by the passengers themselves, based on surveys from outer space with the naked eye. of over 200 flights. Wanzl is providing a first-class service for airline passengers at Incheon International The flight route from Hong Kong to Taipei ranks 8th in the Airport: Since the beginning of the year, a world in terms of numbers of passengers and is the only total of 6,000 Travel 400 luggage trolleys international route within the top ten.* Chek Lap Kok with a guide bars design have been delivered Airport in Hong Kong, which welcomes over 56 million airline in batches to the airport in Seoul. Wanzl passengers per year, has also been one of Wanzl's customers completely redesigned the elegant trolleys for many years now – one of the 350 or so other airports based on the customer's individual require‑ around the world that opts for Wanzl. The top-of-the-line ments. The highlights of this innovative trans‑ product quality, the long service life of the trolleys combined port solution include the generous amount with the low maintenance costs and Wanzl's excellent service of space for luggage, the impressively high led to a second order from Chek Lap Kok: Since 2012, custom‑ level of stability and the ease of operation. ers have been supported by an additional 5,200 luggage Equipped with these characteristic features, trolleys from the third generation of Voyager 3000. These the Wanzl trolleys are helping the largest new trolleys, in a lightweight aluminium design, are enabling South Korean Airport to further expand passengers to transport their luggage with ease. its global service leadership. The leading air‑ port association, the Airports Council * Current data compiled by the Amadeus software company, one of the global mar‑ International (ACI), has already honoured ket leaders in flight reservations 40 WWW Wanzl Worldwide No 13 | 2013 germany | hotel service 41

↓ THE NEW SCANDIC HAMBURG EMPORIO – in the heart of the city, at the Gänsemarkt: the topics of environment pro‑ tection and sustainability are present throughout the hotel. Service from Wanzl

Wanzl is a system supplier for the hotel industry and ensures efficient work processes with its professional competence. Environmental and economic consideration is “With chambermaid trolleys from Wanzl naturally always part of daily operations. Wanzl provides Scandic Hamburg Emporio everything has its place: practical, with with a number of products, including: 07 Hotel Service plenty of storage space and sustainable – ZP Clean chambermaid trolleys with special equipment for the eco-friendly thanks to the use of recycled material.” Hygiene-Plus ELENA FIEBIG, Housekeeping Manager at Scandic Hamburg Emporio – Handcarts to easily sort laundry – Numerous high-quality products for the front office and food and beverage areas

The Scandic Berlin Potsdamer Platz hotel, the recipient of several awards for its com‑ mitment to sustainability, has also chosen Wanzl as its partner for environmentally- friendly housekeeping with efficient recycling management.

About Scandic

Scandic operates around 160 hotels in Scandinavia and northern Europe. Scandic has been engaged with environmental issues from as early as 1994: around 100 Scandic hotels have been awarded the “Nordic Swan” Eco label. Scandic is convinced that compa‑

↑ THE “H2O” restaurant presents an outstanding food and bever‑ nies must contribute to the sustainable age concept, developed with the English star chef, Jamie Oliver. development of our planet. Scandic works to this principle every day.

hotel service Scandic Hamburg Emporio Where water meets water

Since autumn 2012, the Scandic Hamburg Each of the 325 rooms captivates with a light and high- Emporio has shown itself to be a pioneer quality interior design of natural wood and materials in when it comes to environment protection fresh colours. Floor-length windows ensure the rooms are

and sustainability on the Hamburg hotel flooded with light and provide fantastic views. The 2“H O” market. Environmental, economic and social restaurant, located on the ground floor, boasts a live cooking aspects are considered in every area. The station and impresses with its modern atmosphere and an hotel combines contemporary design with elaborate food and beverage concept, which was developed sustainable business with the main focus by the English star chef and Scandic co-operation partner, on “water” and offers businesses and private Jamie Oliver, amongst others. The restaurant opens out onto

travellers alike a unique hotel experience. the “H2O” bar and lounge, which invite guests to linger with That “water” is the overriding design theme background music and free WiFi access. can be seen from the individual design of the seven floors. The colour scheme of the corri‑ dors and carpets submerges guests in an underwater world and was created by the artist Jesper Waldersten. 42 WWW Wanzl Worldwide No 13 | 2013

Let’s be friends! Service: Tango City second trolley

The plastic Tango City shopping trolley from Wanzl is the perfect second trolley for larger stores: with a basket volume of 75 litres, this model is ideal for short, quick shopping trips for fresh goods – perhaps for singles and senior citizens with high purchasing power. That makes perfect sense. The honeycomb structure means the plastic basket is robust whilst weighing very little. This means the Tango City can be easily pushed, pulled and manoeu‑ vred, even when fully loaded!

Thanks to its narrow shape, the trolley is also the perfect companion for modern urban stores with limited space – two trolleys can easily be pushed past one another, even in narrow aisles. The Tango City is an eye catcher from every angle. The contrasting colours of the basket, basket flap and han‑ dle are individual, fresh and also available in CI design. The open chassis offers plenty of leg room; PET containers can be stowed away on a special tray, which is available as an optional extra.

What are you waiting for? Come and meet the Tango City – simply visit the WanzlChannel on YouTube! www.youtube.com/user/WanzlChannel

Germany Great britain france Wanzl Metallwarenfabrik GmbH Wanzl Ltd. | Europa House Wanzl SAS Bubesheimer Strasse 4 Heathcote Lane 21, Rue Westrich | BP 30134 P.O. Box 1129 / 89336 Leipheim Warwick CV34 6SP 67603 Sélestat Cedex

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The addresses of all other Wanzl branches and agencies can be found on our website.