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6 - Post Figure 6.1 UK Postal Services Industry Key Metrics

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6 - Post Figure 6.1 UK Postal Services Industry Key Metrics 6 - Post Figure 6.1 UK postal services industry key metrics UK postal services industry 2008 2009 2010 2011 2012 2013 Addressed mail volumes 20.6bn 18.7bn 17.5bn 16.7bn 15.5bn 14.8bn Addressed mail revenues £7.0bn £6.8bn £6.7bn £6.9bn £7.3bn £7.5bn Proportion of access mail in total mail 25% 33% 40% 43% 46% 49% Letter volumes delivered by operators other n/a 11.8m 11.3m 8.5m 18.0m 56.1m than Royal Mail Direct mail share of total advertising spend n/a 17.8% 15.9% 14.9% 14.5% 14.1% Source: Royal Mail Regulatory Financial Statements, Royal Mail Wholesale, Royal Mail Group Annual Reports, AA/Warc, Nielsen. Revenue figures are nominal. Note: Royal Mail calendar year volume figures are derived from Ofcom calculations based on financial year figures in Royal Mail’s Regulatory Statements and unaudited submissions to Ofcom, and are therefore not directly comparable with Royal Mail’s published accounts. Royal Mail figures relate to the "Reported Business”. Other operators’ end-to-end included in ‘Total mail’ since 2009. Prior data are not comparable. Figures are nominal. Figure 6.2 Total items of post sent per month: June 2012 to February 2014 Items sent 2012-13 2013-14 20 15 10 5 0 Month in which items were sent through the post Source: Ofcom research, Q2 2013-Q1 2014 QC1. Approximately how many items of post – including letters, cards and parcels – have you personally sent in the past month? 3 Figure 6.3 Letters, cards and parcels sent per month: June 2012 to February 2014 Number of letters and cards sent 2012-13 letters and cards 2013-14 letters and cards 2012-13 parcels 2013-14 parcels 16 12 8 4 0 Month in which items were sent through the post Source: Ofcom research, Q2 2013-Q1 2014 QC1. Approximately how many items of post – including letters, cards and parcels – have you personally sent in the past month? QC2. And how many of these items sent in the past month were parcels rather than letters or cards? 4 Figure 6.4 Companies used by residential consumers to send post Proportion of consumers (%) 100 93 88 88 88 80 60 45 44 39 40 32 27 25 24 20 12 0 Q1 Q2 Q3 Q4 Royal Mail Parcelforce Any company other than Royal Mail Source: Ofcom research, 2013 Q:Which, if any, of these companies have you used to send a packet, parcel or letter? Please think about your personal use rather than any use as part of a business. Base: all respondents 5 Figure 6.5 Companies other than Royal Mail used by residential consumers to send post Proportion of consumers (%) 15 13 13 13 11 11 10 9 9 8 8 7 7 7 7 6 6 6 6 6 6 6 6 6 5 5 5 5 4 4 3 0 Q1 Q2 Q3 Q4 DHL FedEx City Link Hermes TNT UPS Yodel Source: Ofcom research, 2013 Q:Which, if any, of these companies have you used to send a packet, parcel or letter? Please think about your personal use rather than any use as part of a business. Base: all respondents 6 Figure 6.6 Letters and cards received per week: July 2012 to March 2014 Number of letters and cards received in past week 2012-13 2013-14 16 12 8 4 0 Month of interviewing Source: Ofcom research, Q2 2013-Q1 2014 QD1. Approximately how many items of post – including letters, cards and parcels – have you personally received in the past week? QD2. And how many of these items received in the past week were parcels? 7 Figure 6.7 Mail revenue: 2008-2013 Revenue (£m) 8,000 7,514 6,953 7,303 6,837 6,653 6,899 Total market 7,339 6,841 6,744 7,141 6,000 6,697 6,505 6,120 Royal Mail 5,772 5,844 total 5,425 5,475 5,696 4,000 Royal Mail end-to-end Royal Mail 2,000 1,445 1,495 1,080 1,270 access 721 924 157 163 112 140 142 150 Access 0 operators 2008 2009 2010 2011 2012 2013 Source: Royal Mail Regulatory Financial Statements, Royal Mail Wholesale, operator returns to Ofcom, Ofcom estimates. Royal Mail calendar year volume figures are derived from Ofcom calculations based on financial year figures in Royal Mail’s Regulatory Statements and unaudited submissions to Ofcom, and are therefore not directly comparable with Royal Mail’s published accounts. Royal Mail figures relate to the "Reported Business”. Royal Mail end-to-end refers to Royal Mail total mail volumes excepting access. Other operators’ end-to-end included in ‘Total mail’ since 2009. Prior data are not comparable. Figures are nominal. 8 Figure 6.8 Mail volumes: 2008 to 2013 Volume (million items) 24,000 20,577 Total mail 18,651 17,546 18,000 16,676 15,574 15,545 14,764 12,534 Royal Mail end- 10,629 to-end 12,000 9,502 8,299 7,523 Royal Mail 6,105 6,906 7,166 7,228 access 6,000 5,003 7,185 Other operators 12 11 9 18 56 0 end-to-end 2008 2009 2010 2011 2012 2013 letters Source: Royal Mail Regulatory Financial Statements, Royal Mail Wholesale, operator returns to Ofcom, Ofcom estimates. Royal Mail calendar year volume figures are derived from Ofcom calculations based on financial year figures in Royal Mail’s Regulatory Statements and unaudited submissions to Ofcom, and are therefore not directly comparable with Royal Mail’s published accounts. Royal Mail figures relate to the "Reported Business”. Royal Mail end-to-end refers to Royal Mail total mail volumes, excepting access. Other operators’ end-to-end letters included in ‘Total mail’ since 2009. Prior data are not comparable. 9 Figure 6.9 Proportion of access in total mail: 2008-2013 Year on year growth rate of access volumes 39.1% 20.3% 14.8% 2.2% 0.8% -0.6% Proportion of access in total mail volume 50% 40% 30% 46% 49% 20% 40% 43% 33% 10% 25% 0% 2008 2009 2010 2011 2012 2013 Source: Royal Mail Wholesale, Royal Mail Regulatory Financial Statements, Operators’ returns, Ofcom estimates 10 Figure 6.10 Other operators’ end-to-end letter volumes: 2009-2013 Volume (million items) 60 50 40 30 56.1 20 10 18.0 11.8 11.3 8.5 0 2009 2010 2011 2012 2013 Source: Ofcom analysis of operators’ returns 11 Figure 6.11 Mail volumes by type: 2008 – 2013 Proportion of type of mail in total volume (%) 100% 5 6 6 6 5 5 6 6 6 6 5 5 8 11 80% 8 9 10 12 29 28 29 29 Social mail 60% 29 28 Publishing 40% Parcels Direct mail 51 52 51 50 50 49 20% Transactional 0% 2008 2009 2010 2011 2012 2013 (estimate) Source: PricewaterhouseCoopers, The Outlook for UK Mail Volumes to 2023, July 2013 Note: 2013 is PwC estimate. 12 Figure 6.12 UK direct mail advertising spend and share of total advertising: 2009 - 2013 Spend (£m) Share of total advertising spend (%) 17.8% 2000 15.9% 18% 14.9% 14.5% 14.1% 1500 12% 1000 1,798 1,720 1,648 1,570 1,490 6% 500 0 0% 2009 2010 2011 2012 2013 Spend on direct mail Direct mail share of advertising spend Source: AA/Warc Advertising Expenditure report / Nielsen. Figures are nominal. 13 Figure 6.13 Share of direct mail expenditure, by sector: 2009-2013 Share of spend (%) 40% 31.6% 31.8% 31.3% 29.3% 28.7% 30% Retail Financial 21.2% 20.5% 20.2% 19.2% 20.1% Government 20% Services 18.4% 16.2% 16.8% 17.4% 17.6% Industrial 10% Durables Consumables 0% 2009 2010 2011 2012 2013 Source: AA/Warc Expenditure report / Nielsen 14 Figure 6.14 Value of UK e-commerce sales, 2008-2013 Value (£ billion) 91.0 90 78.2 68.0 58.8 60 49.8 43.8 30 0 2008 2009 2010 2011 2012 2013 Source: Interactive Media in Retail Group, January 2014 15 Figure 6.15 Service types used for the fulfilment of e-retail: 2012 and 2013 Proportion of parcels (%) 100% 80% 57% 67% Economy 60% Specified day (including next 40% day) Specified time 40% 20% 30% 0% 3% 3% 2012 2013 Source: Ofcom analysis of IMRG / Metapack Delivery Index, January 2012-December 2013. Note: Specified time includes: AM, PM, before 10am, evening and school run. Specified day includes same day and next day. Proportions rebased to exclude international. 16 Figure 6.16 Magazine subscription circulation: 2008-2012 Average subscription circulation (thousands) Share of total circulation (%) 14.7% 14.9% 14.7% 15.1% 15.4% 14.9% 7,500 15 5,000 10 6,112 6,046 6,148 6,229 6,110 2,500 5,462 5 0 0 2008 2009 2010 2011 2012 2013 Subscription circulation Share of total circulation Source: Mediatel/ABC, 6-monthly net average circulation and subscription sales 17 Figure 6.17 First and Second Class stamp prices Price (p) 100 90 90 93 First Class 80 75 73 66 69 69 Large Letter 61 62 58 60 60 Second Class 60 52 51 48 47 46 Large Letter 42 41 40 39 53 First Class 40 34 36 50 50 36 32 20 30 Second Class 24 27 0 2007 2008 2009 2010 2011 2012 2013 2014 Source: Royal Mail. Figures are nominal. Prices refer to Royal Mail First and Second Class Standard and Large Letter list prices for letters up to 100g, 18 Figure 6.18 Number of items sent per month Mean number of items sent per month 6.7 4.3 7.4 8.4 Items of post sent per month (% of respondents) 100% 1 6 43 7 7 8 9 11 80% 20 26 Don't know 27 30 21+ items 60% 19 11-20 items 19 19 5-10 items 40% 25 18 21 3 or 4 items 19 17 20% 1 or 2 items 29 20 17 16 None 0% Adults 16+ 16-34 35-54 55+ Source: Ofcom Residential Postal Tracker, Q2 2013-Q1 2014 Base: All respondents (n = 4823 adults 16+, 1294 16-34, 1617 35-54, 1912 55+) QC1.
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