Unified Communications and Collaboration for Physicians

Helping transform healthcare through innovative technology & relationships The Physician’s Working Environment Today Today’s physicians rely heavily on medical technology to perform their jobs more effectively. Yet even though physicians tend to be among the most technically savvy professionals, when it comes to taking advantage of the recent advances made in communications technology, they still face many challenges. Physicians usually rely on phone, mail, fax, voicemail and courier The Microsoft Platform for Healthcare for their communication needs. But with over 60% of phone calls ending up in voice mail, and without standardized email and a single directory for the province, physicians cannot readily find colleagues Find out more: To learn more about how a and specialists, cannot easily communicate with one another, Unified Communications solution can help you to and cannot efficiently collaborate on clinical, administrative, and share information more effectively, and collaborate educational issues and ideas. more with your colleagues, , contact us at At the same time, patients cannot easily get results of tests over www.microsoft.ca/govhealth the phone, partly because of privacy policies, and partly because of billing procedures. Microsoft Canada Co. The real need is to converge communication vehicles into one 1950 Meadowvale Boulevard easy-to-use solution that can reduce the time to find the right Mississauga , ON L5N 8L9 CANADA person and get the timely answers that are needed. 905-568-0434 Microsoft® software has responded to this need by developing a number of unified communications solutions to help meet the needs of today’s medical practitioners, enabling easier access to critical patient information, and greater collaboration among colleagues. Unified Communications and Collaboration for Physicians Using a Unified Communications and Collaboration (UC&C) solution from Microsoft, you can more easily share knowledge with colleagues, work with business associates and communicate with patients, using familiar Microsoft Office Systems, and tools for integrating data from multiple sources. Among the communications vehicles Unified Communications that can be used are email, calendaring, instant messaging, voicemail, Web, and Collaboration audio and data conferencing, and audio/visual collaboration. The Microsoft Platform for Healthcare A UC&C solution based on Microsoft® software leverages your investment in private branch exchange (PBX) and private networks, as well as public-switched telephone systems, mobile phones, PDAs, corporate and public instant messaging systems, and personal computers. And because it’s based on open standards, connectivity to all of these communications platforms is available Copyright © 2007 Microsoft Canada Co. out-of-the-box with the Microsoft solution. 90144 Microsoft Healthcare_updt.1 1 1/26/07 2:56:27 PM OUTSIDE Email and Speech Recognition Real-Time Communications: Enhancing Collaboration & Community Microsoft-based Solutions for Telehealth Microsoft Exchange Server 2007 Web and Audio Conferencing Microsoft Healthcare Portal Solutions Using the Unified Communications Platform Microsoft Office Live Meeting for enhanced healthcare The core of the Unified Communications solution from Microsoft is As a central information hub, a healthcare portal can be tailored Microsoft® Exchange Server 2007, which enables users to access their to the specific needs and roles of particular users, enabling the Clear communication across the continuum of care is central to the Telehealth uses communications and information technology to email, voice mail, and fax messages on many devices, from virtually right people to have instant access to applications and content. practice of safe, effective medicine. Physicians and caregivers face deliver health and health care services, information, and related anywhere, all in a single, unified inbox. Plus, with Microsoft® Office The result—enhanced collaboration and community. barriers in their efforts to communicate with each other and with education among participants across geographies. Its goal is to help Outlook® messaging and collaboration client, users have access to healthcare providers and patients overcome the barriers of distance, patients. Because many healthcare organizations are geographically Health Authorities are already using portal technology, also known calendaring and task management. and help provide greater access across all socio-economic groups. dispersed, attending meetings in person can be difficult or as a Community of Practice (CoP), to communicate, collaborate and Office Outlook Voice Access enables you to respond to messages impossible. And because critical information is often stored in various share knowledge more efficiently and effectively. Microsoft is doing its part by developing technology and using either speech recognition or touch-tone. You can call and hear systems, the barriers of sharing that information quickly and easily PHSA is one example. It introduced a unique branded CoPs for a standards. Smartphones and pocket PCs using Microsoft Windows your voicemail, and you can also have your email messages read can be formidable. Head Neck & Tumor group, as well as for an Eating Disorder group. Mobile® software are already becoming widespread, and are back to you. You can even manipulate your calendar with voice. For Microsoft® Office Live Meeting provides web conferencing services It has also created a CoP Toolkit that other Health Authorities can helping healthcare professionals deliver services more effectively. example, you can cancel meetings or inform meeting attendees you that enable people in different places to participate in interactive adopt. In fact, the Interior Health Authority adopted the Provincial The Microsoft .NET Framework enables a high level of software will be late. meetings in real time. Health Service Authorities (PHSA) tool for its 550 users. integration through the use of Web services—small, discrete building-block applications that connect to each other as well as All you need is a phone, PC and internet connection to access applications over the Internet. Identity Centric, Presence Centric a Live Meeting, which can be used for small, collaborative team Communications meetings, large presentations, web seminars of up to 2500 Customer Successes participants, virtual classrooms, and training sessions. With Live Chronic Disease Management—Vanderbilt Ophthalmic Center Microsoft Live Communications Server Meeting, you can broadcast audio, post one-click recordings, in Nashville, TN, provides community-based retinal screening. & Microsoft Office Communicator 2005 and create attendance reports. Using Digital Healthcare’s .NET-based screening application, Meeting as a team… Vanderbilt can now screen patients at five community clinics, Microsoft provides presence with Microsoft® Live Communications a dramatic increase in volume. Server and Microsoft® Office Communicator 2005. These technologies Video Conferencing & Collaboration at any time, from help you easily identify the colleagues or patients who are available. It Microsoft RoundTable Chronic Disease Management—Interior Health also identifies whether your peers are in a meeting or available online, is piloting a project targeted at chronic disease patients typically well as well as where they are physically located, all without interrupting virtually anywhere versed on their conditions such as diabetes, heart conditions, or high Microsoft RoundTable™ communication and archival system them to ask. cholesterol. Patients have online access to lab results, enabling them 360-degree camera video conferencing provides a panoramic view The Head and Neck Tumor Team at the BC Cancer to take immediate, appropriate action. Instant messaging allows you to interact immediately by placing a of a meeting room through virtually seamless integration with Office Agency’s Fraser Valley Centre was finding it increasingly phone call, paging, sharing the desktop if you’re using PC, or even Live Meeting. Featuring fully immersive video, audio and data, difficult to meet when needed; Microsoft healthcare portal Wound Management—Northern Health, Fraser Health, starting a video conference with any colleague who is available. along with session recording and acoustic echo and noise reduction, solutions provided the foundation for more streamlined and Vancouver Coastal, and Interior Health Authorities are using Pixalare, a web-based, wireless application for the Microsoft RoundTable makes it easier to bridge the gap between efficient information sharing. This has helped their healthcare The Microsoft-based collaboration platform provides a consistent, treatment and management of patients in a homecare setting. colleagues. And it connects easily to a PC through a USB port. professionals work together more effectively, and respond integrated environment that lets you access the data you need from Nurses are equipped with an easy-to-use handheld device that to issues more quickly. a variety of devices and locations. This enables you to turn downtime From an individual clinic, home office, or hospital, even those enables them to instantly update the patient’s condition, complete into uptime. Work where and when you want to—and work without Microsoft RoundTable can see on their screens the pictures with colour photos and wound assessment data. of all other conference attendees. If an individual conference collaboratively with your associates, too. Instant Messaging Accessible Healthcare—WebHealthCentre.com

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