SUSTAINABILITY REPORT 2015 2 GENTING table of content message from our president GENTING SINGAPORE 3

TABLE OF CONTENT MESSAGE FROM OUR PRESIDENT

03 MESSAGE FROM OUR PRESIDENT 47 COMMUNITY We are committed to deliver high quality products and 48 CSR PROGRAMMES services to all our guests. Most of the guest satisfaction ratings at our attractions continued to score above the 04 ABOUT THIS REPORT industry average measured by Customer Satisfaction Index 04 REPORTING STANDARDS 50 ENVIRONMENT of Singapore (CSISG). 04 REPORTING SCOPE AND PERIOD 51 BIODIVERSITY ASSURANCE 55 ENERGY We recognize the vital contributions of our team members 04 ACCESSIBILITY OF THE REPORT 57 EMISSIONS to our business. To that end, we ensure that all our team AND FEEDBACK 58 WATER members have a safe, dynamic and inclusive workplace 59 WASTE which nurtures growth. We continued to provide ample 60 HAZARDOUS WASTE opportunities for our team members to develop their 05 ABOUT GENTING SINGAPORE PLC potential through tailored human capital development 05 ABOUT RESORTS WORLD programmes and the Further Education Scholarship. 06 PRINCIPAL BUSINESSES 61 GRI CONTENT INDEX 06 AWARDS AND ACCOLADES Being socially responsible is a philosophy which is ingrained within our business. Throughout the year, we have touched more than 9,000 lives with approximately 07 OUR SUSTAINABILITY APPROACH S$3.6 million cash and in-kind donations. Over 1,200 of 08 SUSTAINABILITY21 STRATEGY our team members clocked in more than 14,700 volunteer 09 STAKEHOLDERS ENGAGEMENT hours, more than 90% increase as compared to 2014. 10 MATERIALITY ASSESSMENT Part of our commitment towards sustainability is the reduction of our ecological footprint. In 2015, we 12 OUR COMPANY implemented various energy-saving initiatives which 13 CORPORATE GOVERNANCE conserved 9.56 GWh of energy, equivalent to powering 16 PERFORMANCE HIGHLIGHTS 2,062 4-room HDB flats for a year. Overall, carbon Dear stakeholders, emissions were also reduced by approximately 7.4% amounting to 9.9 kilotonnes. We have also stepped up our 18 MARKETPLACE We are pleased to present to you Genting Singapore recycling efforts, increasing the total recycled materials by 19 GUEST SAFETY AND ACCESSIBILITY PLC’s third annual Sustainability Report, which also marks 50.8% from 467.6 tonnes to 705.2 tonnes in 2015. 25 GUEST SATISFACTION our second year of reporting in accordance to Global 30 GUEST PRIVACY Reporting Initiative (GRI) G4 guidelines - Comprehensive. We would like to thank our team members, supporters and 30 RESPONSIBLE GAMBLING (RG) This year, we have expanded our reporting scope to stakeholders for partnering us in our sustainability journey. include Genting Hotel Jurong (GHJ), Genting Centre and With our “kampung spirit”, we will continue to strive and Marine Aquaculture Research Centre (MARC) to attain a improve the environmental, social and economic well- 37 PEOPLE comprehensive understanding of our overall sustainability being of the community we live in. 38 PEOPLE OF OUR WORKFORCE impact. We are proud to be one of the forerunners in 40 EMPLOYMENT POLICIES AND producing a balanced sustainability report, and we remain COMMITMENT resolute in our commitment towards sustainability. 41 EMPLOYEES WELLNESS 42 CAREER DEVELOPMENT This year, we finalized our SUSTAINABILITY21 (S21) 44 WORKPLACE SAFETY AND HEALTH Strategy, a roadmap that focuses on Marketplace, People, Community, and Environment as four key pillars of sustainability. The strategy will lay the foundation for us to drive sustainability policies and programmes across the – Tan Hee Teck, group in the next five years. President and Chief Operating Officer 4 GENTING SINGAPORE about this report about genting singapore plc GENTING SINGAPORE 5

ABOUT THIS REPORT ABOUT GENTING SINGAPORE PLC Genting Singapore reaffirms our commitment to sustainability with the publication of our third sustainability report. As a dedicated complement to our annual report, it includes Genting Singapore is a renowned brand in sustainable WHO WE ARE a concise discussion of our material sustainability issues, developments worldwide. We aim to develop world-class integrated resorts that transform destinations, create jobs and reinvest in local economies through Brand leader in sustainable integrated following the Genting Singapore journey as we track and sustainable practices and development. resort developments worldwide present our accountability on environmental, social and economic performance. Today, the Group is widely recognised for its award-winning flagship project, MISSION (RWS), one of Southeast Asia’s largest fully integrated destination resorts located in Singapore. RWS expanded its operations with the To develop world-class integrated new Genting Hotel Jurong, opened in April 2015. resorts that transform destinations, Figure 1: Reporting Scope REPORTING STANDARD Unless otherwise stated, our report Legend: Reported Newly create jobs and re-invest in local This year marks our second year covers the period from 1 January since 2013 reported in The Group is currently developing an integrated resort in Jeju, South Korea, economies through sustainable of reporting in accordance with to 31 December 2015. To account 2015 called Resorts World Jeju that is slated to open progressively from 2017. practices and development Global Reporting Initiative (GRI) G4 for the increase in scope of our guidelines - Comprehensive. Please reporting, specific restatements have Listed on the Main Board of the , the Group is one of OUR CORE VALUES refer to the GRI Index (page 61-67) been made to our previous year’s RESORTS WORLD SENTOSA Singapore’s largest companies at a market capitalisation of more than $9.2 for the relevant references. performance. (RWS) billion as at 31 December 2015. Genting Singapore is a constituent stock of the Trustworthiness, Integrity and Mutual Fully integrated destination FTSE . Respect REPORTING SCOPE AND PERIOD ASSURANCE resort located in the island of We continuously seek to improve We have not sought external Sentosa “Kampung Spirit” (“Village Spirit”): the reliability and completeness of assurance for this reporting period Warm and caring, always looking out our report. As we strengthen our and will consider it when our for one another, sharing resources data collection processes over reporting matures over time. ABOUT RESORTS WORLD SENTOSA GENTING HOTEL JURONG (GHJ) time, we have expanded the scope of reporting to include more of our ACCESSIBILITY OF THE REPORT The first hotel in Jurong Resorts World Sentosa (RWS), Asia’s ultimate destination resort, is located on operations. Figure 1 outlines the AND FEEDBACK Lake district, with “hotel in a Singapore’s resort island of Sentosa. Spanning 49 hectares, RWS is home to operations and facilities covered In line with our environmentally garden“ theme located in the key attractions including Southeast Asia’s first and-only Universal Studios theme in this report. The GRI Event friendly practice, we will not be bustling town of Jurong East park, S.E.A. Aquarium (one of the world’s largest aquariums), Adventure Cove For more information, please visit Organizers sector supplement has printing this report. A copy of this Waterpark and Dolphin Island. Other attractions include a Maritime Experiential www.gentingsingapore.com & not been referenced as we focus the report is available for download Museum, an award-winning destination spa, a casino, seven unique hotels, the www.rwsentosa.com reporting on our integrated business from our website: Resorts World Convention Centre, celebrity chef restaurants, and specialty retail MARINE AQUACULTURE AND operations. www.gentingsingapore.com. outlets. The resort also offers world-class entertainment, from original resident RESEARCH CENTRE (MARC) productions to concerts and public shows such as the Crane Dance and the We continue to exclude our We welcome your questions and A breeding and quarantine Lake of Dreams. RWS has been named “Best Integrated Resort” since 2011 for warehouse at Pandan Gardens from value your feedback on how our facility owned by RWS, which five consecutive years at the TTG Travel Awards which recognises the best of the report since the limited nature sustainability practices can be supports the Conservation Asia-Pacific’s travel industry. of its activities leads to a minimal improved. Please send all feedback and Research team of RWS sustainability impact. Also excluded to [email protected]. RWS is wholly owned by Genting Singapore, a company of the . are the Trick Eye Museum and all our tenants within the resort, as they do GENTING CENTRE (GC) not fall under our operational control. Headquarter office of Genting Singapore 6 GENTING SINGAPORE about genting singapore plc about

PRINCIPAL BUSINESSES OF RWS

ATTRACTIONS ENTERTAINMENT HOTELS AND SPAS • Adventure Cove Waterpark (ACW) • Resorts World Theatre • Beach Villas • Dolphin Island (DI) ƒƒ Great World Cabaret • Crockfords Tower OUR • Maritime Experiential Museum (19 Feb ’15 – 17 Mar ’15) • Equarius Hotel • S.E.A. Aquarium (SEAA) ƒƒ SMURFS Live on Stage • ESPA at RWS • Universal Studios Singapore® (14 Mar ‘15 – 12 Jun ‘15) • Festive Hotel ƒƒ Dora the Explorer LIVE! • Genting Hotel Jurong RESTAURANTS (11 Sep ‘15 – 13 Sep ‘15) • Hard Rock Hotel Singapore SUSTAINABILITY • Asian cuisine ƒƒ Cinderella – A Fairly True Story • Hotel Michael • Bars and lounges (10 Dec ‘15 – 4 Jan ‘16) • Ocean Suites • Celebrity chef restaurants • Crane Dance • Tree Top Lofts • Western cuisine • Lake of Dreams SPECIALTY RETAIL OUTLETS APPROACH RESORTS WORLD CASINO RESORTS WORLD CONVENTION • RWS attractions merchandise CENTRE 1 2 3 AWARDS AND ACCOLADES SUSTAINABILITY21 STAKEHOLDERS MATERIALITY Genting Singapore is committed to BRAND ENVIRONMENTAL excel in every aspect of our business. Best Integrated Resort, TTG Travel • Green Mark Platinum Award: STRATEGY ENGAGEMENT ASSESSMENT Over the years, we have clinched Awards (2011 - 2015) Maritime Museum and Genting distinguished awards covering the Hotel Jurong (2015); aspects of brand, environmental SOCIAL • Green Mark Gold Plus Award: responsibility and social responsibility Best Employee Health & Well-being, Festive Hotel, Hard Rock Hotel, as a testament to our continuous Ikeda Prestige Award (2015) Marine Life Park (2015) endeavours for excellence. CORPORATE GOVERNANCE For a full list of awards and accolades 4th in Singapore for Best Corporate received, please refer to page 15 Governance, Finance Asia (2015) of our Annual Report (http://www. gentingsingapore.com/#!/en/ investors/annual-reports). 8 GENTING SINGAPORE sustainability21 strategy stakeholder engagement GENTING SINGAPORE 9

SUSTAINABILITY21 STRATEGY STAKEHOLDERS ENGAGEMENT

Table 1:

In late 2015, our sustainability Figure 2: Sustainability21 Strategy HOW WE ENGAGE WITH OUR KEY STAKEHOLDERS steering committee finalized our SUSTAINABILITY21 Strategy, MARKETPLACE PEOPLE KEY STAKEHOLDER OUR GOALS HOW WE ENGAGE a five year roadmap meant to drive sustainability policies and programmes across the Group. Achieve a high standard of business Create a safe, dynamic and inclusive GUESTS Create memorable experiences for • Guest satisfaction surveys conduct while meeting safety, quality workspace to attract high potential guests • Personalised services Beginning in 2016, our four pillars of and customer satisfaction standards human capital • Loyalty programmes: RWS Invites Marketplace, People, Community and and Genting Rewards Environment will form the foundation COMMUNITY ENVIRONMENT on which we set performance targets and action plans to achieve them in TEAM MEMBERS Provide training and career • Annual performance appraisal the next five years. Contribute to community Commit to building a sustainable progression opportunities to team • Network sessions development and advocate staff business environment and practice members based on merit and • Focused group discussions The targets were set by our senior volunteerism conservation develop an open and communicative • Internal communications management and sustainability workforce to engage our team • Monthly magazines: aRWSome steering committee in specific areas members. and Backstage Pass that we aim to improve. At the same Figure 3: Sustainability21 Committee Structure • CEO townhalls time, we strive to maintain our performance in areas where we have done well over the years. SUSTAINABILITY21 Steering Commitee GOVERNMENT AND REGULATORS Comply with all regulations and laws • Partnerships that impact our businesses. • Regular meetings and dialogues

Resorts World Sentosa Working Commitee INVESTORS Provide timely and regular updates • Dedicated Investor Relations on financial performance, business (IR) team available to address strategy and other shareholder concerns issues for investors to make informed • More than 300 investor meetings decisions. • Quarterly financial results PlanetRWS RWS Cares announcements • Regular updates on company website, with dedicated IR section • Annual General Meeting for shareholders Marketplace Environment People Community

LOCAL COMMUNITIES Improve lives and bring hope to the • RWS Cares Programme communities we operate in, through • Ongoing dialogue engagement, empowerment and • Charity sponsorships environmental conservation. • Responsible Gambling (RG) Programme

NON-GOVERNMENTAL ORGANISATIONS Foster collaborative partnerships and • Regular scheduled meetings (NGOS) hold ongoing dialogues to improve • Ongoing dialogues lives. 10 GENTING SINGAPORE stakeholder engagement // materiality assessment materiality assessment GENTING SINGAPORE 11

Table 1: Table 2: List of Material Issues in 2015 HOW WE ENGAGE WITH OUR KEY STAKEHOLDERS ISSUES DETERMINED TO BE MATERIAL FROM FIRST FORMAL ASSESSMENT IN 2013 AND RECONFIRMED DURING KEY STAKEHOLDER OUR GOALS HOW WE ENGAGE REVIEW IN 2015

MEDIA Increase awareness of our offerings • Press releases / conferences / TOPICS MAPPED GRI G4 ASPECTS to strengthen the positioning of our briefings integrated resort by providing timely • Media interviews and accurate information about our • Media previews / reviews CG Corporate Governance • Anti-Corruption products, services and company • Respond to media queries and • Anti-Competitive Behavior performance. requests in a timely manner • Grievance Mechanisms for Impacts on Society • Environmental Grievance Mechanisms • Labor Practice Grievance Mechanisms SUPPLIERS Selection of suppliers based on a fair • Tender evaluation procedure • Human Rights Grievance Mechanisms and competitive value policy. • Ongoing dialogues RC Regulatory Compliance • Product and Service Labelling • Marketing and Communications TRADE UNION Foster collaborative partnerships and • Membership in trade union • Compliance hold ongoing dialogues to ensure we • Industry forums and dialogues maintain fair and equal treatment of CI Community Investment • Local Communities our team members.

RP Responsible Provision of Products and Services • Customer Health and Safety • Product and Service Labelling • Customer Privacy

MATERIALITY ASSESSMENT BIO Biodiversity • Biodiversity

Figure 4: Materiality Matrix in 2013 In November 2013, we conducted our EMS Environmental Management System • Energy first formal materiality assessment • Water HIGH with key members of our senior • Emissions management. The process to CG • Effluents and Waste identify and prioritise issues of significance to the business and our Training and Development • Training and Education CI RC T&D external stakeholders, was assisted • Employment by independent sustainability • Occupational Health and Safety consultants. EMS BIO RP

T&D ADDITIONAL ISSUES DETERMINED TO BE MATERIAL FROM MATERIALITY REVIEW IN 2015

LOW HIGH EC Economic Performance • Economic Performance VIEWED AS MATERIAL BY EXTERNAL STAKEHOLDERS AS MATERIAL VIEWED VIEWED AS MATERIAL BY INTERNAL STAKEHOLDERS HR Human Rights • Non-Discrimination Following the decision to include MARC, GHJ and GC in our reporting, our • Forced or Compulsory Labor sustainability steering committee undertook an internal review of the material • Human Rights Grievance Mechanisms issues in October 2015. Three new issues emerged as relevant and significant to the business, namely: Economic Performance, Human Rights and Public Policy. PP Public Policy • Public Policy Advocacy about corporate governance GENTING SINGAPORE 13

CORPORATE GOVERNANCE

We are committed to acting in the CORPORATE GOVERNANCE AT GENTING SINGAPORE best interests of the Company while Our framework of corporate governance comprises of the following elements: simultaneously complying with local and international laws and regulations Figure 5: Corporate Governance Framework and Company’s codes, standards and policies. We are dedicated to upholding integrity and honesty in our operations and are in compliance Enterprise Risk with the Code of Corporate Management (ERM) Governance 2012 issued by the Core Prevention Monetary Authority of Singapore. Principles of Money More details can be found in Genting and Code of Conduct Laundering Singapore PLC 2015 Annual Report. CORPORATE and Terrorism GOVERNANCE Financing BOARD OF DIRECTORS (PMLTF) 1. Tan Sri Lim Kok Thay Entertainment Framework OUR 2. Mr. Tan Hee Teck & Gifts and Whistleblower 3. Mr. Lim Kok Hoong (Independent) Approach Towards Policy 4. Mr. Tjong Yik Min (Independent) Anti-Competitive 5. Mr. Koh Seow Chuan Behaviour COMPANY (Independent)

CORPORATE GOVERNANCE TRAINING The Company provides compulsory training for all new hires on the Core For more details on director profiles, Principles and the Code of Conduct (the “Code”) as our dedication to our 1 2 please refer to page 8 & 9 of our commitment. 2015 Annual Report (http://www. CORPORATE PERFORMANCE gentingsingapore.com/#!/en/ Figure 6: Communication of Core Principles and Code of Conduct to team members GOVERNANCE HIGHLIGHTS investors/annual-reports). 1. New hires are to attend compulsory 3. Passing of Assessment training on the Code during Corporate on the Code is mandatory Induction, and all team members are required to provide annual declaration of compliance to the Code. UNDERSTAND, ACKNOWLEDGE AND ADHERE TO 2. Bilingual Code is CONDITIONS UNDER 4. All team members, readily and easily THE COMPLIANCE including Casino Special accessible to all team POLICY employees, exempt members through the persons under the Casino intranet Control (Entry Levy Regulations) 2010, and management level team members are expected to comply 14 GENTING SINGAPORE corporate governance corporate governance GENTING SINGAPORE 15

COMPLIANCE ERM CORE PRINCIPLES AND PREVENTION OF MONEY Non-compliance of the Company’s recommendations seriously and are business. Corrective actions have CODE OF CONDUCT LAUNDERING AND TERRORISM codes, and local laws and regulations obliged to continuously enhance our been taken in an effort to improve our FINANCING (PMLTF) FRAMEWORK are tracked and addressed. This compliance efforts to meet social compliance practices. RISK MANAGEMENT (RM) COMMITTEE facilitates team members’ awareness safeguard requirements. • Oversees RM activities All team members are required to of policies and regulations and A description of the fines and • Approves appropriate RM read and understand the Code. A PMLTF framework has been ensures that all operations are In 2015, there were two reported warnings that have been issued to procedures An annual acknowledgement is to established, which includes lawfully conducted. The Company cases of corruption, and three cases Genting Singapore are listed in • Reviews adequacy and be signed and team members are related procedures and controls, takes the CRA’s observations and of fines related to the casino Table 4. effectiveness of the RM system obliged to comply with its contents. in accordance with the Board’s • Ensures sufficient RM resources commitment to PMLTF efforts. Table 3: List of reported cases of corruption are made available CORE PRINCIPLES 1. Integrity in all that we do • Minimize the risk of having DESCRIPTION OF CORRUPTION CASE(S) AMOUNT CORRECTIVE ACTIONS RISK ASSESSMENT ACTIVITIES 2. Compliance with the laws and products and services used for • Awareness trainings and regulations and company’s codes MLTF activities workshops and policies • Protect reputation In 2015, two RWS casino croupiers were charged for Received bribes Team members are prohibited from • Risk identification and assessment 3. Commitment to doing our best for • Achieve compliance with legal and the fraudulent scheme of unfair advantage with a casino amounting serving and relatives at • Formulation of key risk mitigation our guests and company regulatory requirements patron. The croupiers have received prison sentences. to S$400 to their designated gaming table. Any strategies 4. Diversity and contribution of all • Identify and adopt risk-based, S$600. violation will result in disciplinary • Design and implementation of risk team members are to be valued PMLTF related industry practices actions and/or dismissal. mitigation controls 5. Together, we grow, strive and • Adopt a risk-based approach for • Monitoring and timely reporting of create memorable moments for pre-employment screening In 2015, a former employee of RWS has been charged Received A review was conducted in response risk management performance our guests and our team for obtaining gratification from contractors. The case is bribes worth to the charge and it was concluded • Continuous improvement of risk undergoing investigations and legal proceedings. S$317,000 in that procurement systems and CODE OF CONDUCT management ENTERTAINMENT & GIFTS POLICY total. processes are in place to ensure fair AND WHISTLEBLOWER POLICY competition from bidding vendors. 1 Best interest of the group APPROACH TOWARDS ANTI- Table 4: List of warnings and fines from CRA COMPETITIVE BEHAVIOUR ENTERTAINMENT & GIFTS POLICY 2 Exemplary conduct Protocols have been set to oversee DESCRIPTION AMOUNT (S$) CORRECTIVE ACTIONS the giving and acceptance of Genting Singapore is against, entertainment and gifts by all team and does not partake in, any anti- Representing the Group to members. There has been one A warning for allowing a Singapore N.A. • Implementation of enhanced impersonation check competitive behaviour which includes 3 external parties reported case of corruption that saw citizen to enter the casino using an procedure. Since then, detection rate has increased by activities that prevent, restrict, or the accused facing charges in the identification document that was not 280% from August 2014 to February 2015. distort competition within Singapore. year 2015. hers in 2013. Compliance with laws STATISTICS 4 and regulations WHISTLEBLOWER POLICY A warning and a fine for allowing 5,000 • Stepped up verification measures during the manual NO legal actions or outcomes A robust internal control system has 3 Singapore citizens (on separate override process regarding anti-competitive, anti-trust been put in place to manage fraud occasions in 2013) to enter or remain • Refresher trainings on the use of handheld devices and or monopoly practices Professional integrity risks. This is applicable to external on casino premises of RWS without the manual override process. 5 parties and all team members, under valid entry levies. • Strengthening of physical security measures in casino’s NO dealings or co-operation with the management oversight of Genting entrance. other companies of similar business Workplace safety and Singapore. Out of 12 reported cases • Putting up of bilingual posters to indicate locations of on anti-competitive issues 6 environment in 2015, 11 have been resolved and casino’s access doors. the remaining case is undergoing investigations. The above policies A fine for 2 cases of minors being 25,000 • Adding physical controls physical controls to prevent have been implemented at key permitted to enter or remain on the use of unauthorized pass. business units. casino premises of RWS without • Institutionalization of a liquidated damages framework reasonable excuse in 2013. for outsourced security firms. • The security officers have been reminded to be more vigilant when looking out for FIN holders who are minors. 16 GENTING SINGAPORE performance highlights performance highlights GENTING SINGAPORE 17

PERFORMANCE HIGHLIGHTS FINANCIAL HIGHLIGHTS ENVIRONMENTAL HIGHLIGHTS

For more details on financial EMISSIONS Legend performance, refer to Genting (KILOTONNES CO2) 2014 2015 Singapore PLC Annual Report 2015. 2014 2015 (http://www.gentingsingapore. 134.1 124.2 com/#!/en/investors/annual-reports). EMISSION

ELECTRICAL ENERGY DIRECT ENERGY CONSUMPTION (GWh) CONSUMPTION FROM FUELS (TJ)

2014 2015 2014 2015 248.5 241.0 46.1 49.5 ENERGY

TOTAL RECYCLED TOTAL WASTE WASTE (TONNES) (KILOTONNES) 2014 2015 2014 2015 467.6 705.2 16.1 10.8 WASTE

WATER CONSUMPTION RAINWATER COLLECTED (THOUSAND M3) (THOUSAND M3) 2014 2015 2014 2015 2,801.8 2,854.2 731.3 785.2 WATER guest safety and accessibility GENTING SINGAPORE 19

GUEST SAFETY AND ACCESSIBILITY

The safety of our guests is our utmost priority. In upholding this, we are committed to comply with the local laws and regulations as well as industry standards. We believe a safe environment is vital to an enjoyable experience at our integrated resort.

UNIVERSAL STUDIOS SINGAPORE®

UNIVERSAL STUDIOS SINGAPORE® SAFETY INITIATIVES IN 2015

Installation of 1 lights at the passageways for guests MARKETPLACE to exit Halloween Horror Nights 5 haunted houses.

2 New yellow lines were painted on Sci-fi City curbs to prevent 1 2 3 accidental tripping. GUEST SAFETY GUEST GUEST PRIVACY GUEST SAFETY AND ACCESSIBILITY AT UNIVERSAL STUDIOS Installation of ® 3 AND ACCESSIBILITY SATISFACTION SINGAPORE additional ramp at Table 5: Universal Studios Singapore® Guest Safety and Accessibility Targets and Performance New York zone to facilitate wheelchair-bound guests TARGET: and prevent accidental 4 5 Zero regulatory summons for non-compliance of safety laws and regulations. tripping. PERFORMANCE: RESPONSIBLE RESPONSIBLE Tightened 2015 4 Target enforcement of GAMBLING SOURCING achieved. “no loose article policy” at Enchanted Airways and Canopy Flyer®. ACTION PLANS: 2016 Safety representatives will continue to be encouraged to identify safety hotspots and generate new ideas for improving safety. 20 GENTING SINGAPORE guest safety and accessibility guest safety and accessibility GENTING SINGAPORE 21

GENS’ APPROACH TO MANAGING SAFETY AT UNIVERSAL STUDIOS SINGAPORE® GENS’ APPROACH TO MANAGING SAFETY AT S.E.A. AQUARIUM, ADVENTURE COVE WATERPARK AND DOLPHIN ISLAND COMPLIANCE TO SAFETY STANDARDS INTERNAL CHECKS AND MONITORING TRAINING AND KNOWLEDGE SHARING • Singapore’s Building and • Daily checks at all rides by • External training by Singapore CERTIFIED LIFEGUARDS ON DUTY COMPLIANCE TO SAFETY STANDARDS Environmental Public Health Act Construction Authority’s (BCA) operations team. Workforce Skills Qualifications • All lifeguards are certified by Jeff • Singapore’s BCA Amusement Regulation 10. The measured Amusement Rides Safety Act. • Singapore Civil Defence Force (WSQ) credentialed Work Safety Ellis & Associates (E&A)1 under Rides Safety Act. metrics used are as per the • Singapore’s Public Entertainment (SCDF)-certified Fire and Rescue program. their Comprehensive Aquatic • ASTM Committee F24 Standards. Singapore National Environment Licensing Unit requirements. Management System. • Annual recertification of Risk Management Program and • SS556 – Code of Practice for Agency (NEA) Code of Practice on • Voluntary subscription to the attractions’ attendants. International Lifeguard Training the Design and Management of Environmental Health. ASTM International (ASTM) SAFETY LABELLING • Sharing of best practices at Program. Aquatic Facilities. Committee F24 Standards. The • Safety information and rider the Universal Parks & Resorts’ • In 2015, ACW received the E&A SAFETY LABELLING ASTM standard is followed by requirements are stated in the annual technical/operations safety Platinum International Safety WATER QUALITY CHECKS • Installation of safety instructions Universal Studios theme parks “Rider’s Guide”, “Studio Guide”, summit. Award for performing well in the • Chemical and bacteriological signages around the water park. worldwide. Universal Studios Singapore®’s 2014 quarterly audits. ACW has testing are performed regularly by • Detailed health and competency website and are displayed at every achieved “Exceed Evaluation” our Water Quality Laboratory Team requirements for participation in attraction. by E&A for seven out of eight in all our pools and attractions. experiential attractions such as quarters. • Full compliance with the Singapore Sea Trek® Adventure, Shark Dive and Open Ocean Dive. S.E.A. AQUARIUM, ADVENTURE COVE WATERPARK S.E.A. AQUARIUM, ADVENTURE COVE WATERPARK AND DOLPHIN AND DOLPHIN ISLAND ISLAND SAFETY INITIATIVES IN 2015

All our attractions’ safety representatives are encouraged to actively identify and prevent non-compliances while contributing ideas for reducing incidents. Some key suggestions which we implemented in 2015 are listed below.

S.E.A. AQUARIUM AND DOLPHIN ISLAND ADVENTURE COVE WATERPARK Adding luminous strip at the conservation platform to prevent 1 accidental tripping. “Proper Riding 1 Position” signage installed for Big Bucket Installing stanchion poles to form the queue line instead of Treehouse 2 attaching it to the counter. This prevents the counter from GUEST SAFETY AND ACCESSIBILITY AT S.E.A. AQUARIUM, toppling over when children play with the queue ropes. ADVENTURE COVE WATERPARK AND DOLPHIN ISLAND Exit & out of bound 2 area” signage and Table 6: SEAA, ACW and DI’s Guest Safety and Accessibility Targets and Performance Adding a platform to DP5 for Open Water Dive course to cordon area for Dueling 3 TARGET: allow guests to stand up whenever they feel any discomfort Racer Zero regulatory summons for non-compliance of safety laws and regulations. during the course.

3 “Directional & Exit Replacing stairs with ramps at various areas in Dolphin Island. Reminder” signage 2015 2016 4 at Rainbow Reef PERFORMANCE: ACTION PLANS: Target While continuing the efforts carried out in 2015, achieved. we will continue to focus on finding further 1. E&A is a leader in international aquatic safety and risk management consulting. Besides developing a comprehensive International Lifeguard Training Program, improvements to safety. E&A has also developed the flagship Comprehensive Aquatic Risk Management Program which encompasses aquatic safety audit and consultation with experts. 22 GENTING SINGAPORE guest safety and accessibility guest safety and accessibility GENTING SINGAPORE 23

HOTELS FOOD AND BEVERAGE SAFETY AND HYGIENE

We place a great emphasis on the comfort and safety of the guests FOOD AND BEVERAGE SAFETY in our hotels to ensure they have a AND HYGIENE TARGETS AND memorable stay. Additionally, we PERFORMANCE strive to minimize any potential health and environmental hazards within our Table 7: Food and Beverage Safety and Hygiene Targets and Performance hotels. TARGET: Maintain ‘A’ grading at all F&B outlets. 2015

PERFORMANCE:

GENS’ APPROACH TO MANAGING SAFETY AT HOTELS Target achieved. CLEANING SUPPLIES We use only Green Sealed Certified core cleaning products that are non-toxic, non-irritating to skin and eyes and readily biodegradable. 2016 FLOORING ACTION PLANS: Carpeting in guest rooms have been replaced with To continue with the efforts carried laminated floors that has led to a reduction in the use of ACCESSIBILITY ACROSS RWS out in 2015. harmful cleaning agents. To enhance the overall experience of the guests at RWS, we are constantly WATER QUALITY IN SWIMMING POOL thinking of ways to improve the guest GENS’ APPROACH TO MANAGING F&B SAFETY AND HYGIENE Our Quality Assurance team schedule inspects our NEA accessibility across our integrated licensed swimming pools on a regular basis. Free chlorine resort. Some of our initiatives include: COMPLIANCE TO SAFETY STANDARDS cooked food, water/ice, and adhering to NEA compliance and pH levels are checked to ensure compliance with NEA • We have a HACCP-based food equipment. requirements and HACCP water quality requirements. • Updating the map of the resort safety management system at • Hand swab testing is performed food temperature checks, every month for guests and for all our F&B outlets, covering on food handlers. documentation screening, PANDEMIC ACTIVATION PLAN display across the resort. vendor assessment and approval, • Our SOP provides for immediate collection and records’ • We have established a Standard Operating Procedure • Setting up overhead directional temperature control, stock control, highlighting, investigation and maintenance. (SOP) for pandemic activation plan for our operations in signages throughout the resort. food preparation hygiene and correction of non-compliance hotels, MICE, SEAA, ACW and DI. • Providing shuttle buses between sanitation. cases. TRAINING • The SOP includes laundry disinfection and bio-hazard RWS and Harbourfront MRT • We consistently achieved NEA “A” All chefs and food handlers are waste disposal procedures. Station, as well as between RWS grade for all F&B outlets within INTERNAL CHECKS AND MONITORING required to attend food safety training • Approved bio-hazard bags are used to place disposable and GHJ. RWS and GHJ. • Our Quality Assurance (QA) team based on their experience and work items before being transported to a designated bio- visits all F&B outlets and kitchens activities. This includes an NEA- hazard waste bin. In 2016, we plan to set up interactive MICROBIOLOGICAL SAMPLING on a daily basis and carries out approved F&B hygiene course prior kiosks, which will allow guests to • Microbiological sampling is food hygiene audits once a month. to employment, and various WSQ find their way around the resort conducted on ready-to eat and • The QA team is in charge of courses throughout the year. more easily. We also plan to improve wheelchair accessibility across the resort. 24 GENTING SINGAPORE guest safety and accessibility guest satisfaction GENTING SINGAPORE 25

EMERGENCY PREPAREDNESS GUEST SATISFACTION Our emergency response plans aim to keep both our guests and team members safe in times of adversity. These include, but are not limited to fire, terrorism, flu pandemics, and haze. Since 1997, Singapore has encountered the haze periodically due to forest fires from neighboring countries. The air quality worsens when there is little rain or changes in wind direction. In 2015, a longer than expected dry spell caused the haze to reach the hazardous range of the Pollutant Standards Index (PSI) on several occasions, with 24-hourly PSI peaking at 341 in September 2015. If prolonged, this may have an impact on our visitor levels. Our efforts to combat the haze and other potential emergencies are listed below:

HAZE

FOR EMPLOYEES: FOR GUESTS: FOR AIR QUALITY MANAGEMENT: • Providing more liquids at staff • Advising hotel guests to close all • Installing indoor air purifiers and canteen. windows and balcony doors. ionizers. • Staff rotation at outdoor • Reducing operating hours of • Installing extra air filters, wherever attractions and services. outdoor facilities. necessary. • Reducing the number of outdoor • Replacing Universal Studios • Reducing the use of sliding doors. performers in Universal Studios Singapore® outdoor shows as well • Avoid opening external doors Singapore®. as meets and greets with indoor at lobbies and Resorts World • Ready stock of N95 masks. sessions. Convention Centre.

FIRE SAFETY FLU PANDEMICS TERRORISM

• Compliance to Fire Safety Act. • Developed flu pandemics response • Setting up of walk-through metal • Regular maintenance and testing plan, in line with Ministry of Health detectors at designated entry Genting Singapore highly values Studios Singapore® and at least the guest comment card to include of automated fire detection and (MOH)’s national response plan. points. feedback from guests and 500 surveys for SEAA and ACW, for more answer choices such as protection system. • Control measures for four Disease • Security bag check at various continuously improves guest a representative sample of guest “definitely would”, “probably would”, • Fire evacuation drills at locations Outbreak Response System entry points of the resort’s experiences. Genting Singapore sentiments. “might”, “might not”, “probably with high human traffic flow. Condition (DORSCON) alert levels attractions. carries out annual guest satisfaction not” and “definitely not” instead of as defined by MOH’s DORSCON • Deployment of armed security surveys to gain an in-depth We survey our hotel guests every just “yes” and “no” to some of our Our efforts have been recognised framework. personnel. understanding of guest needs and month. Feedback is gathered questions. We have also included by The National Fire and Civil • Temperature screenings at concerns. through feedback forms in guest an overall rating instead of ratings Emergency Preparedness Council strategic locations in the event of a rooms, social media and any verbal for different spa categories. These and Singapore Civil Defence Force flu outbreak. Surveys for our attractions are carried comments that are given to our team amendments were done to obtain (SCDF) through several awards in • Ready stock of Personal Protective out randomly. A Guest Research members. better understanding of our guests’ 2014. Equipment for frontline team Team member will approach the experience in order to improve our members on duty. guests and conduct short face-to- Guests at our spa, ESPA, use the services. face interviews. We collected more ESPA guest comment card to share than 1,140 surveys for Universal their feedback. In 2015, we improved 26 GENTING SINGAPORE guest satisfaction guest satisfaction GENTING SINGAPORE 27

UNIVERSAL STUDIOS SINGAPORE® S.E.A. AQUARIUM MARINE LIFE PARK (SEAA)

® ® *Figure 8: Guest Satisfaction at Universal Studios Singapore based **Figure 9: Guest Satisfaction at Universal Studios Singapore based on *Figure 10: Guest Satisfaction at SEAA based on In-House Surveys **Figure 11: Guest Satisfaction at SEAA based on Customer Satisfaction the Customer Satisfaction Index of Singapore (CSISG) on In-House Surveys GUEST SATISFACTION AT SEAA Index of Singapore (CSISG) GUEST SATISFACTION AT UNIVERSAL STUDIOS GUEST SATISFACTION AT UNIVERSAL STUDIOS GUEST SATISFACTION AT SEAA IN COMPARISON SINGAPORE® SINGAPORE® IN COMPARISON TO INDUSTRY TO INDUSTRY AVERAGE AVERAGE

SEAA was only included in the CSISG survey in 2015.

Legend: Legend: Legend: Legend: Actual Target Industry Average Universal Studios Singapore® Actual Target Industry Average SEAA

Table 8: Table 9:

FORTHCOMING PLANS TO IMPROVE GUEST SATISFACTION FORTHCOMING PLANS TO IMPROVE GUEST SATISFACTION “The Transformers and Battlestar “The aquarium is beautiful and Galactica rides were exceptionally there is a great number of marine 1. Enhance training program to improve service standards. good.” 1. Increase the number of signages with fun designs. creatures in the exhibits.” • Introduction of new training programs with on-the-job service focus. – a guest from malaysia – a guest from japan • Mandatory participation in “Deliver the WOW” training program for all team 2. Increase the number of patrolling team members to provide assistance to members. “The Transformers ride was a fun guests in a more proactive manner. “Everything is good, but the experience.” experience could be better with 2. Refine product mix at restaurants and retail outlets to meet different needs of – a guest from taiwan 3. Enhance programmes and activities such as enlarging touch pool, handicraft a staff to assist me. I get really guests from various market segments. and learning zone, pop-up galleries and holding more meet-and-greet confused as there were too many “We have observed that an mascots. exit signs.” 3. Continue to improve technology infrastructure and service options to increase in average daily – a guest from singapore enhance guest experience at the park. attendance drives down key 4. Re-arrange, review, and replace least favorite tanks with new exhibits. indicators for queue times, 4. Introduce self-administered surveys to collect guest feedback and use the general cleanliness and feeling of 5. Park Service will conduct more cleaning trips to restrooms and the entire insight obtained to improve guest satisfaction. crowdedness.” park, to ensure cleanliness and upkeep. – a guest from singapore 28 GENTING SINGAPORE guest satisfaction guest satisfaction GENTING SINGAPORE 29

ADVENTURE COVE WATERPARK (ACW) HOTELS AND ESPA

*Figure 12: Guest Satisfaction at ACW Based on In-House Surveys **Figure 13: Guest Satisfaction at ACW Based on Customer Satisfaction *Figure 14: Guest Satisfaction at Hotels Based on In-House Surveys **Figure 15: Guest Satisfaction at Hotels Based on Customer Satisfaction GUEST SATISFACTION AT ACW Index of Singapore (CSISG) GUEST SATISFACTION AT HOTELS Index of Singapore (CSISG) GUEST SATISFACTION AT ACW IN COMPARISON TO GUEST SATISFACTION AT HOTELS IN COMPARISON INDUSTRY AVERAGE TO INDUSTRY AVERAGE

ACW was only included in the CSISG survey in 2015.

Legend: Legend: Legend: Legend: Actual Target Industry Average ACW Actual Target Industry Average RWS

Table 10: Table 11:

FORTHCOMING PLANS TO IMPROVE GUEST SATISFACTION FORTHCOMING PLANS TO IMPROVE GUEST SATISFACTION “The waterpark was amazing and “Service staff were friendly, it was a fun experience to try out courteous and helpful.” 1. Team members will be deployed to assist guests with directions in the Park. the slides.” HOTELS ESPA – a guest from malaysia – a guest from hong kong 2. Park service will conduct more systematic cleaning during busy periods. “Efficient and professional service 1. Placement of charts comprising 1. Continue to invest in both internal made the RWS experience a 3. Introduce more shades in guest queuing areas. greetings and common phrases in and external training, such as fantastic one.” hotel offices. training on front office excellence. – a guest from philippines 4. Regular review and refreshment of food offerings. 2. Sending team members to 2. Conduct regular audits to ensure Workforce Skills Qualifications that our standards for service (WSQ) courses, such as “Interact excellence is met. with Guest” and “Deliver the WOW” courses. 3. Enhance standard operating procedures on personalizing guest

3. Nominating team members to experience using guest profile and * depicts scores calculated based on our in-house English language courses. history. surveys. ** depicts industry average guest satisfaction scores calculated by CSISG using an econometric 4. Recommending team members to 4. Upgrade amenities in ESPA. model. For more information on CSISG and its specialised skills courses, such as calculation methods, please visit http://ises.smu. butler training. edu.sg/csisg. 30 GENTING SINGAPORE guest privacy // responsible gambling (rg) responsible gambling (rg) GENTING SINGAPORE 31

GUEST PRIVACY RG GOVERNANCE STRUCTURE Figure 16: 4-tier RG Management Supervision

We respect the privacy of our with an opt-in choice to receive RG COMMITTEE INDEPENDENT ADVISORY PANEL (IAP) guests and treat all information marketing updates from us on their The RGC is made up of The IAP consists of experts who specialize in areas of as confidential. To uphold our preferred platforms. representatives from the senior problem gambling and addiction prevention commitment, we comply with the management team of RWS. Personal Data Protection Act 2012 Despite our efforts to protect the (PDPA) at all times. personal data of our guests, an DUTIES DUTIES RWS Invites member received two • Contribute insights and information into social concerns and economic • Set strategic direction for RG To access our Personal Data marketing messages which he did issues relating to problem gambling initiatives Protection Statement, please visit not opt for due to a clerical mistake • Provide guidance and feedback on best practices and RG initiatives • Analyse the effectiveness of • Advise on content and presentation of RGP and RG training programme http://www.gentingsingapore. in RWS’ database. The mistake RG measures implemented com/#!/en/privacy-policy. was immediately rectified upon receipt of Personal Data Protection We have internal policies and Commission (PDPC)’s letter informing RG AMBASSADORS (RGAS) practices complying with the RWS of the complaint. PDPC did not RG OFFICER (RGO) RGAs are specially trained team members who are able to provide advice PDPA requirements, and have take any enforcement action against The RGO is a senior management and assistance on RG matters communicated them to all team RWS. team member, appointed to members. We also provide guests take responsibility for all RWS DUTIES Responsible Gambling initiatives. Provides player safeguard information and counselling referral services to all guests DUTIES RESPONSIBLE GAMBLING (RG) Develops, implements and monitors the effectiveness of the RGP

RWS aims to provide our guests PLANS AHEAD with an enjoyable gaming experience and is committed to the prevention of underage and 1. To reinforce RGA’s knowledge and skills in providing assistance on problem problem gambling within our gambling to guests – refresher training will be provided with more role plays RG PROGRAMME (RGP) casino premises. This includes on various scenarios Prompt response and escalation fulfilling regulatory compliance and The RGP is led by our Senior of problem gambling situations collaborating with the government, 2. To monitor best industry practices, especially in areas of identification and Management team and seeks to in a respectful and systematic manner responsible gambling bodies and management of problem gamblers on site – RPG will be refined based on promote a RG culture among all the communities to reduce negative the Responsible Gambling Council’s and the Ministry of Social and Family team members. The 5 main tenets of social impacts. Development’s (MSF) recommendations while being benchmarked against the RGP include: Robust management Continuous awareness supervision structure the 3 leading jurisdictions and casino operators and comprehensive With this aim taking precedence, Figure 17: Key Features of RGP RGP RG Trainings for team the RG Programme was introduced 3. To continue collaborations with MSF in raising RG awareness members to create awareness of problem gambling, to prompt intervention in Close collaboration problem gambling cases and provide with government on Comprehensive implementation referrals to professional help services informed decision of player safeguards such as the National Council on making framework Problem Gambling (NCPG). 32 GENTING SINGAPORE responsible gambling (rg) responsible gambling (rg) GENTING SINGAPORE 33

In November 2015, RWS Casino became the first casino in Asia Pacific to skills to assist with problem gambling issues at our casino. In addition, team members are guided by other applicable receive RG Check accreditation from the Responsible Gambling Council, one supplementary policies and frameworks, e.g. Code of Conduct, Compliance Policy and Casino Access, and Patronage and of the most comprehensive and rigorous responsible gambling accreditation Membership policy. Furthermore, there are responsible gambling messages at the back-of-house areas and monthly team programmes in the world. This independent assessment is a seal of approval for members’ newsletter to continuously raise awareness of team members. Genting Singapore’s commitment to RWS Casino’s player safety net.

RG Check is based on assessment standards developed through an extensive SELF EXCLUSION process of research, analysis, and review of international best practices in We collaborate with government to support and facilitate the Casino Exclusion and Visit Limit programme administered by responsible gambling programmes. It promotes a high standard of customer National Council on Problem Gambling. Our RGAs will provide information and assistance to patrons who come forward protection with the adoption of meaningful responsible gambling initiatives. to request for self-exclusion. RGAs will assess if the patron has problem gambling and may refuse entry at the casino if necessary. These standards, along with more than 40 criterias form the basis of RG Check’s evaluation of written documents, interviews and surveys of both players and team members. ASSISTING PLAYERS WHO MAY HAVE A PROBLEM WITH GAMBLING Our casino frontline team members are trained to look out for indicators or situations where players may have a gambling problem in casino and escalate to RGA for intervention. They observe three basic principles of Respect, Responsive and Systematic when responding to the various situations that suggest gambling problem. STANDARDS USED FOR ASSESSMENT OF THE CASINO

ACCESS TO MONEY 1. Responsible Gambling Policies 4. Assistance to Players who May 6. Informed Decision Making All ATMs are situated off the gaming floor and bilingual posters have been put up at ATM halls to remind guests about Have a Problem with Gambling responsible gambling. Casino team members must report to their department head if they suspect or become aware of any 2. Employee Training 7. Venue and Game Features unlicensed money lending or related activity on the casino premises. 5. Access to Money 3. Self-Exclusion 8. Advertising and Promotion INFORMED DECISION MAKING We provide responsible gambling and problem gambling related collaterals in various media to meet the varying needs of RWS RG Programme is subject to different segments of the gambling population, i.e. Casual Gamblers, Frequent Gamblers and Intensive Gamblers. Development of a MSF audits. In the 2015 Audit Report Development of comprehensive RG kit for by MSF, RWS was commended for 1 in-house collaterals 2 distribution going beyond mere compliance VENUE AND GAME FEATURES with government expectations. The The creation of a responsible ambience in our casino provides a conducive environment for guests to make informed following are some of our responsible decisions. This has been done by controlling our alcohol service, prominently displaying digital clocks around the casino gambling initiatives that were Continuous and extensive Review of barring for and on all electronic gaming machines and ensuring the venue is adequately lit. All new games are screened against the applauded by MSF: 3 training of RGAs on problem 4 those affected by problem authority technical standards. gambling matters gambling

ADVERTISING AND PROMOTION RWS does not advertise our operations outside our casino. We do not have advertising that mislead patrons about KEY FEATURES OF RGP - PREVENTIVE MEASURES gambling or misrepresent the odds of winning and losing. We also ensure we do not send excluded patrons any casino- related marketing and promotional materials.

RG POLICIES There are well-articulated policies that outline GENS’ commitment to promote responsible gambling and prevent problem gambling in our premises. Senior management is actively engaged in responsible gambling matters.

TEAM MEMBER TRAINING Team members are required to undergo mandatory RG training during their job induction programme and annual refreshers. Selected supervisory or managerial team members undergo special RGA training to equip them with the knowledge and 34 GENTING SINGAPORE responsible sourcing responsible sourcing GENTING SINGAPORE 35

RESPONSIBLE SOURCING SUSTAINABLE PROCUREMENT

SERVICES We procure a wide range of goods community that we operate in our suppliers through Supplier and services to support the Group’s by supporting local businesses. Code of Conduct. operations. Comprising more than Currently, 86% of our suppliers are • Suppliers are required to comply with the Employment and WSH Act, providing adequate remuneration and proper 2,000 suppliers, our supply chain based in Singapore. Our responsible • SUSTAINABLE BUSINESS PRACTICES working conditions for their workers. presents a good opportunity for us sourcing strategy focuses on three We adopt fair and ethical supplier to drive and spread our sustainability areas: selection processes and foster • We practice performance-based service contract and engage licensed service providers who fulfill certain standards in efforts. We aim to source goods and sound business partnerships with the areas of productivity, employment standards and progressive wage model. services responsibly and work with • SUSTAINABLE PROCUREMENT them. our suppliers to promote sustainable We establish goals and monitor • We mandate all paper and pulp-related material consumed by our contractors to be sustainable. practices across key categories. This our performance in the area We have identified key business is done to reduce our negative impact of sustainable procurement categories where we have created • We partner with our suppliers to ensure timely application and renewal of licenses, such as NEA license for cleaning on the environment and communities, while complying with laws and the most impact in. Therefore, our contractors. while developing innovative products regulations. responsible sourcing efforts mainly and services to maintain our position focus on the products and services • We comply with regulatory requirements and work closely with the Casino Regulatory Authority (CRA) to ensure that only as the region’s integrated resort • SUPPLIER CODE OF CONDUCT in these categories, namely casino, manufacturers or suppliers approved by CRA are engaged for Casino-related purchases . leader. Furthermore, we endeavor We communicate our expectations theme park, hotels and Food & to create a positive impact in the towards sustainable practices to Beverages (F&B).

SUSTAINABLE BUSINESS SUPPLIER CODE OF CONDUCT SUSTAINABLE PROCUREMENT PRACTICES

GENS purchases from reputable 1 Ethical business practice PRODUCTS: In line with our focus on sustainability, suppliers who meet our purchasing we adopt fair and ethical supplier standards and share our business selection process. Rigorous values. We have developed Supplier Labor and human rights • Over 60% of the fishes procured by Ocean Restaurant are from certified sustainable sources. processes are in place to review Code of Conduct in accordance to 2 potential suppliers based on their these values to promote sustainable • 32% of fish feeds in SEAA are sourced from sustainable source. merit in the areas of technical development. The Supplier Code Health and safety competency, track record, product of Conduct comprises four main 3 • Food suppliers are subjected to Food Safety requirements stipulated by NEA and HACCP, with over 50 % food suppliers quality, service support, financial elements as shown on the right. being HACCP certified. reliability, litigation history and ethical Environmental responsibility profile. All suppliers are selected 4 • Annual supplier site audit is conducted to ensure food safety objectives are met. via non-discriminatory bidding and tendering process. Our Tender • We support responsible sourcing for all pulp-related material. Management Committee ensures that supplier selection processes • We partnered our key food caterer to install food waste digester systems. are strictly adhered to and that all suppliers are given a fair chance to • 100% of cleaning chemicals used in our restaurant outlets are biodegradeable. bid for our business.

• 100% of RWS’ bottled drinking water are made of recyclable material.

• The retail merchandise in Universal Studios Singapore® is sourced from suppliers who have complied with NBC Universal standards in labour, environment, health and safety.

• 100% of carrier bags used in our retail outlets are biodegradable. 36 GENTING SINGAPORE responsible sourcing

GEOGRAPHICAL SPREAD OF SUPPLIERS IN 2015

PEOPLE IN 2015, WE HAVE ACHIEVED: IN 2016, WE AIM TO:

• Formation of cross procurement categories team to • Have 60% of our suppliers to be HACCP certified by spearhead our responsible sourcing strategy for 10 key 2020. suppliers. • Implement Supplier Performance Scorecard for all 1 2 3 • Inclusion of “Sustainability Policy and Initiative” strategic suppliers. declaration as one of supplier’s tender documents. PROFILE OF OUR EMPLOYMENT POLICIES EMPLOYEE • Champion responsible sourcing efforts for 10 key • Inclusion of energy conservation option as one of suppliers. WORKFORCE AND COMMITMENTS WELLNESS supplier’s tender documents to meet our objectives of energy conservation, water conservation and water recycling. • Inclusion of sustainability as one of the supplier 4 5 selection criteria. CAREER WORKPLACE SAFETY • Establishment of Supplier Code of Conduct to more than 2,000 suppliers. DEVELOPMENT AND HEALTH

• Implementation of Supplier Performance Scorecard for strategic suppliers, with some key scoring criteria, such as compliance to Supplier Code of Conduct and supplier’s sustainability initiatives. 38 GENTING SINGAPORE profile of our workforce profile of our workforce GENTING SINGAPORE 39

Figure 21: PROFILE OF OUR WORKFORCE TOTAL NUMBER OF TEAM MEMBERS BY EMPLOYMENT CONTRACT AND GENDER

64.1% 4,306 3,565 Our team members are the engines to drive our 65.3% 4,483 3,723 diverse business operations. In 2015, we had 28.3% 1,636 1,922 29.1% 1,612 1,962 12,284 team members, a 2.21% decrease as compared to 2014 - a result of our continuous 6.0% 388 365 6.7% 443 379 endeavors towards productivity and efficiency. 0.4% 23 22 0.1% 4 13 In 2015, we hired a total of 1,579 new team members. Our turnover rate stands at 21.7%, which is lower than the industry average for similar sectors relating to hospitality and F&B, 2014 2015 arts, entertainment and recreation. 12,562 TEAM MEMBERS 12,284 TEAM MEMBERS 6,530 6,032 6,365 5,919 We are committed to fair and inclusive practices and welcomes diversity in age, gender and race. Our employment policies and commitments are elaborated in subsequent pages.

Legend Permanent Contract period ≥ 12 months Contract period < 12 months Others

Figure 19: Figure 20: EMPLOYEE HIRES IN 2015 EMPLOYEE TURNOVER IN 2015 Figure 22: OUR WORKFORCE BY EMPLOYMENT CATEGORY AND GENDER

860 1,005 65.7% 4,232 4,019 65.8% 4,106 3,975 MALE HIRES MALE TURNOVERS 22.9% 1,489 1,387 22.4% 1,435 1,321

10.9% 757 607 11.3% 778 603

0.5% 52 19 0.5% 46 20

2014 2015 719 914 12,562 TEAM MEMBERS 12,284 TEAM MEMBERS FEMALE HIRES FEMALE TURNOVERS 6,530 6,032 6,365 5,919

Legend Senior Management Management Executives and supervisors Rank and file Legend Below 20 years old 20 - 29 years old 30 - 39 years old 40 - 49 years old Above 49 years old 40 GENTING SINGAPORE employment policies and commitments employee wellness GENTING SINGAPORE 41

EMPLOYMENT POLICIES AND COMMITMENTS EMPLOYEE WELLNESS

FAIR AND INCLUSIVE EMPLOYMENT Rehabilitative Enterprises (SCORE) time, we recognize that foreign TEAM MEMBER BENEFITS At the same time, balancing work Whistleblower Policy, we have We are a signatory to the Tripartite to recruit ex-offenders. This gives talent continues to be important for We believe that employee well-being and family life is as important. All in place a Grievance Handling Alliance for Fair Employment ex-offenders a chance to rebuild their specialized skill sets amid the tight leads to a productive workforce. In our full-time team members who are Procedure. The Grievance Handling Practices (TAFEP) Employers’ Pledge lives and to be responsible members local labour market. support of this, we offer a diverse parents are entitled to parental leave. Procedure is designed to create a fair, of Fair Employment Practices since of society. range of benefits to our full-time team This year, 731 male and 545 female responsible, prompt and confidential 2007. All our employment practices The proportion of Singaporeans in members including life insurance, team members took parental leave. platform for our team members to are aligned to the TAFEP five key HIRING LOCALS our senior management (defined as health care, and parental leave, On completion of leave, all team lodge their grievances. To promote principles. We believe in supporting local Assistant Vice Presidents (AVP) and amongst others. We also contribute members returned to work. As at responsible use of the Whistleblower talent. For the last two years, the above) remained stable at 48% in to the CPF savings of our team 31 Dec 2015, retention rates stood at Policy, team members who raise In addition, we are also committed Singapore citizens makeup of our 2015. 29% of our senior management members who are Singapore citizens 76% and 82% for male and female complaints without merit and/or with to create an inclusive workplace team has remained fairly consistent is made up of other ASEAN and Permanent Residents. For more team members, respectively. ill intent will be disciplined. There for all our team members. One of at 57% (see Figure 23). Including nationalities, while the remaining 23% information on the contribution rates were no reported grievances on our notable efforts is to partner Permanent Residents, the proportion comprises non-ASEAN nationalities. for different age groups, please visit GRIEVANCE MECHANISM labour practices and human rights the Singapore Corporation of works out to 74%. At the same https://www.cpf.gov.sg/. Besides implementing a during the year.

Figure 23: Composition of Team Members HUMAN RIGHTS POLICIES AND Figure 24: Grievance Handling Procedure Legend: COMMITMENTS Singapore Other ASEAN countries Non-ASEAN countries Advocating human rights contributes Team members are encouraged to report directly to their immediate supervisor to good labour-management within two weeks of incident. relations. The following policies supports human rights within our 2014 2015 business.

The supervisor should resolve the case within two weeks of reporting.

Compliance to Singapore’s labor 11% 10% laws set by MOM.

If the case remains unresolved after two weeks, a formal complaint should be 57% 57% written to the Head of Department.

Implementation of internal 32% 33% controls and procedures to abide by regulatory requirements. The Head of Department should resolve the case within two weeks of reporting.

Code of Conduct for a professional workforce. I met RWS and was offered a job as a casual employee with Attractions at the age of 71. As I enjoyed the work, the people and the work environment, I applied to become a full-time employee and have been working full-time ever since. I am still enjoying my work, especially with it comes to interacting with guests.” Overtime work within legal limits – khoo teik kooi, attractions crew. team member since 2009. and not by any means of threat to team members. 42 GENTING SINGAPORE career development career development GENTING SINGAPORE 43

Figure 23: Composition of Team Members Legend: CAREER DEVELOPMENT Male Female

LIFELONG LEARNING AND SKILLS ENHANCEMENT SENIOR MANAGEMENT MANAGEMENT We believe that the sustainability of our business is highly dependent on the performance of our team members. As such, we believe in providing the 2014 2015 2014 2015 2014 2015 2014 2015 best opportunities and programs for our team members to equip them with 21.9hrs 28.3hrs 31.0hrs 29.7hrs 16.7hrs 23.0hrs 20.3hrs 30.0hrs skills relevant for their career. Our Service Vision of “Creating WOW Moments Together” prepare our team members to deliver memorable experiences to our guests. Table 15 reflects our targets in this area. EXECUTIVES AND SUPERVISORS RANK AND FILE

2014 2015 2014 2015 2014 2015 2014 2015 Table 15: Yearly Targets and Performance 18.5hrs 28.5hrs 18.4hrs 30.6hrs 18.0hrs 26.0hrs 20.1hrs 30.8hrs

TARGETS 2015 PERFORMANCE Figure 26: Performance Appraisal Cycle PERFORMANCE AND CAREER Provide induction to all new hires within the first month of joining GENS. PROGRESSION Our team members undergo an PERFORMANCE REVIEW AND PLAN (JANUARY - FEBRUARY) Provide Service Excellence skills training to all team members within the first annual three-stage Performance Team members set their goals for the year, including their learning needs for year of joining GENS. Appraisal Cycle, regardless of their development. Target achieved rank. To ensure the performance Provide Leadership and People Management training to people managers within appraisal is objective, we moderate two years of joining GENS, according to individual learning needs. team members’ performance ratings across all departments and MID-YEAR REVIEW (JUNE - JULY) Develop Career Development Plans. We target to pilot these plans with two organization levels. The following Team members sit down with their supervisors for a half-year progress update on business units by January 2016. In Progress chart depicts the Performance their performance. Appraisal Cycle.

Beyond training to meet job Management Program to address Security. Close to 140 team members YEAR-END PERFORMANCE APPRAISAL (OCTOBER - DECEMBER) requirements, we have designed our common learning needs of our team have also undergone and completed Managers and supervisors meet with team members to evaluate their performance training and development programs members. the Workforce Development Agency’s for the year, and discuss on how they can improve in the coming year. to prepare our team members for Advanced Certificate in Training and a fulfilling career. Figure 25 charts We are an in-house WSQ Approved Assessment programs. the average training hours clocked Training Organisation since 2010 and for each employment category. to date, over 18,000 team members In addition, we have granted Further The average training hours saw an have benefitted from our in-house Education Sponsorship to 52 team The course helped me grow into my current role as a stewarding manager looking increase in 2015 as we embarked on accredited training programmes in members, while 45 team members after nine outlets and about 50 Team Members (internal and vendors).” the newly designed Workplace Skills Hotels, F&B, Attractions, Gaming, have graduated from our career fast – mohamad yusoff bin mohd shah, f&b ops stewarding manager Program and Leadership and People Retail, Service Excellence and track programs to date. 44 GENTING SINGAPORE workplace safety and health workplace safety and health GENTING SINGAPORE 45

WORKPLACE SAFETY AND HEALTH GENS’ APPROACH TO MANAGING WORKPLACE SAFETY AND HEALTH COMPLIANCE TO SAFETY STANDARDS to contribute health and safety every year since 2014. Various • British Standard for Occupational ideas through the WSH-Novation events were held to promote WSH As much as guest safety is important GENS’ SAFETY COMMITTEES Health and Safety Assessment Project. Since 2014, several of the among GENS’ team members to GENS, the workplace safety and Series, BS OHSAS 18001:2007. innovative ideas generated have during the campaign, including health (WSH) of our team members • Singapore Standard 506:2009, been successfully implemented. WSH-novation Competition. too is important to us. Our Safety SAFETY STEERING COMMITTEE Occupational Safety and Health • Team members are also and Emergency Planning team and Committed to safety and health cause and set overall strategy (OSH) Management Systems Part encouraged to participate in the EMERGENCY PREPAREDNESS our safety committees ensure our 1 – Requirements. annual WSH Awards organized • Mass evacuation drills are operations fully comply to the MOM • Workplace Safety and Health by Singapore WSH Council and conducted for attractions and requirements and constantly find Council’s bizSAFE Level STAR MOM. hotels throughout 2015. Such drills new ways to make our processes SAFETY AND EMERGENCY PLANNING DEPARTMENT status (RWS). will be expanded to other areas, safer. About 160 cross-functional Audits and oversees implementation of safety and SAFETY CAMPAIGN including Back Of House areas in representatives from key Business health management system. WELCOMING SAFETY IDEAS • RWS has organized the RWS 2016. Units sit on these committees. They • All team members are encouraged Safety Campaign to promote WSH meet monthly to ensure that our WSH initiatives, goals and targets have been shared and implemented across SAFETY WORKING COMMITTEE SAFETY PERFORMANCE our Business Units. Evaluates, analyses and monitors incident trends, and recommends preventive and corrective action plans. We evaluate our safety performance We are aware that our performers CLOSURE OF PAST INCIDENT The following table lists our WSH using Accident Severity Rate (ASR) may be prone to injuries due to Although we are always improving targets and performance. and Accident Frequency Rate (AFR) the nature of their work and the our safety management system, as guided by MOM. In 2015, our ASR inherent risk involved. We seek incidents may unfortunately occur BUSINESS UNIT SAFETY COMMITTEE / SAFETY WORKING GROUP and AFR fell, as we continued to to prevent performers related from time to time. We would like Drives implementation of the safety and health management system within strengthen our safety management incidents by providing costumes to take this opportunity to revisit a each Business Unit. system and reduce MOM reportable which fit their body structures, misfortune in 2013 when a former incident. However, our loss day we improve their ergonomics and SEAA intern accidentally injured Table 16: Workplace Safety and Health Targets and Performance incidents increased, due to more reduce the likelihood of injury. We himself while restarting a travellator. minor incidents reported during also supervise compulsory warm- The travellator has long since 2015 TARGETS 2015 PERFORMANCE the year. There has been no fatalities up exercises. Performers who injure been removed and the case was due to work-related incidents from themselves attend customized group concluded this year. 2013 to 2015. Figure 16 reflects our rehabilitation sessions conducted by Reduction in man days lost by 15% Target achieved. safety performance over the years. physiotherapist. as compared to 2014.

Reduction in total lost day incidents Target not met as majority are minor incidents. by 10% as compared to 2014. Figure 27: Safety Performance 2016 TARGETS 2016 ACTION PLANS Legend: No. of Man-day Reduction in man days lost by 15% We will continue to focus on top three Business Units with high incident rates to: Loss as compared to 2015. • Identify common causes of incident, establish action plans and implement No. of safety programs. Loss day Reduction in total lost day incidents • Update the risk assessment for all Business Units to ensure that control Incidents by 10% as compared to 2015. measures address the top hazards • Raise competencies of Safety Working Committee members through modular Accident Severity training during monthly meetings Rate • Educate team members on common hazards through safety bulletin and other means. Accident Frequency Rate 46 GENTING SINGAPORE workplace safety and health

CASE STUDY: WARDROBE UNIFORM TRACKING SYSTEM

In 2015, we clinched the WSH Innovation Awards given jointly by the MOM and WSH Council with our Wardrobe Uniform Tracking System, which made use of Ultra High Frequency chips embedded in our uniforms. This helped our wardrobe assistants to reduce fatigue and injuries from repetitive actions of sorting out and identifying clean and soiled uniforms previously. This project also clinched the Singapore Hotel Association – Hotel Sector Innovation Award for Workplace Safety & Health 2015.

CORRECTIVE ACTIONS FOR GENS’ COMMON F&B INCIDENTS CUT INCIDENTS AT KITCHENS Use of cut resistant gloves for chefs at all our kitchens across RWS In F&B department, we encourage our team members to report incidents COMMUNITY regardless of the extent of injuries caused. This has helped us to identify SLIP AND FALL AT F&B OUTLETS common incidents, and subsequently Replacement of existing floor tiles with more suitable anti-slip tiles devised corrective actions as follows:

BURN AND SCALD AT KITCHENS Use of better quality protective gloves at all our kitchens across RWS 48 GENTING SINGAPORE csr programmes csr programmes GENTING SINGAPORE 49

CSR PROGRAMMES 3

Genting Singapore is committed to community, engage our stakeholders children and youth causes. To be a responsible corporate citizen in community development and exemplify the true spirit of giving, by giving back and investing in the conserve the environment. our team members had volunteered communities where we operate their time to engage with over 9,000 in. Being socially responsible is a Through our RWS Cares initiatives, vulnerable children, youths and philosophy ingrained in the way we we have committed to both cash seniors, achieving a volunteerism rate conduct our business and not merely and in-kind donations to numerous of about 10% in 2015. The following an after thought. We adopt a three- charity organisations in Singapore provides some highlights of our key pronged approach to empower the - 73% of which were donated to CSR Programmes in 2015.

1 SHARITY DAY into ride attendant greeters, guest support from various stakeholders 4 1 As part of the RWS five years servicers and Edu-guides at RWS. this year as they played a part in celebration, we had announced a S$5 These youths, aged 15 to 17, learnt giving back to the community. million pledge, in cash and in kind, about the integrated resort operations over five years, to Community Chest first-hand, and worked alongside RECYCLING ART COMPETITION on Sharity Day, 3 October 2015. RWS team members. 4 RWS organised the inaugural Graced by Minister for Social and Recycling Art Competition in Family Development, Mr Tan Chuan- Now into its fifth year, the aRWSome November 2015 which saw a total Jin, Sharity Day marked the launch Apprenticeship programme targets of 58 entries from 58 primary and of this joint partnership with the underprivileged youths to equip them secondary schools. Revolving around animated “Tree of Life” (“生命之树”). with practical skills and knowledge the themes of “Preserving Nature’s for lifelong learning. It draws on the Own Home” and “Joining Hands To The event invited 1,200 school expertise and resources of RWS and Do Our Part in Marine Conservation”, children, beneficiaries, volunteers and its senior team members to provide the winning entries were strongly partners to Resorts World Theatre mentorship and training to these inspired by nature and featured a Number of Lives Touched: Number of Volunteer Hours: to celebrate Children’s Day with an youths in the hope that they would myriad of recyclable items such as inaugural Sharity Musical. RWS is find a meaningful path ahead. plastic bottles, cans and paper. The > 9,000 > 14,700 hours one of the fore-runners in heeding Recycling Art Competition reinforces the call from Community Chest for ARWSOME WISHES – our commitment to environmental sustained giving so that the social 3 600 WISHES GRANTED sustainability. programmes can be better planned The annual aRWSome Wishes on Total Cash and in-kind Number of aRWSome in the long term. The donation 4 December 2015 brought festive SING50 donations: Volunteers: benefitted the underprivileged cheers to about 1,400 children 5 Genting Singapore celebrated children and youths from Youth beneficiaries and their families. Singapore’s Golden Jubilee with RWS Guidance Outreach Services, HELP Besides enjoying a preview of Santa’s as the Supporting Sponsor of the ~ S$3.6 million > 1,200 Family Service Centre, Marine Parade All-Star Christmas at Universal Sing50. The mega concert celebrated Family Service Centre and @27 Studios Singapore®, the children 50 years of Singapore Music and was Family Service Centre. also brought home their favourite co-organised by The Straits Times Christmas presents from a four-metre and The Business Times. More than Through my participation of aRWSome Apprenticeship, I have gained real-life work experience. As an Edu-guide, I get to learn ARWSOME APPRENTICESHIP tall Christmas tree stacked with 41,000 Singaporeans attended the about the fascinating and beautiful marine life calling the S.E.A. Aquarium their home. I also picked up the essentials especially 2 For two weeks during the character-themed merchandise from event which brought together home- communications skills for best practices in my various guest interactions. Indeed, it has been an enriching two weeks with Resorts December school holidays, 68 Transformers, Despicable Me and grown Singapore and international World Sentosa and I am very thankful for this once-in-a-lifetime opportunity,” underprivileged youths from 10 many more. Into its fifth installment, performers at the National Stadium. – ms nurul amirah bte nabawi from tanglin secondary school, 15, a secondary 3 student who was attached secondary schools were transformed the signature event received great to the attractions team and also one of the top five apprentices for the entire cohort of arwsome apprenticeship 2015. biodiversity GENTING SINGAPORE 51

BIODIVERSITY

Our commitment to biodiversity includes conserving the flora and fauna in the wild and in our care.

We play a major role in public education, in ensuring a better understanding of aquatic ecosystems, their conservation and the value that these ecosystems provide to human well-being. Our husbandry practices follow sustainable standards, and we also support and develop many in-house research, field studies and public outreach programmes.

We have set targets for these, which may be found in Table 17 on the next ENVIRONMENT page. GREENING OUR CITY AIM: To increase public awareness of the importance Since the start of our operations, we have designated a 2.9 ha secondary of biodiversity and the steps coastal forest on our site as a nature area. As part of our on-going effort to we can take to conserve for a protect the environment, we had successfully salvaged 73 trees from the Puss 1 2 3 sustainable future in Boots site before construction, subsequently replanting 37 at the site upon BIODIVERSITY ENERGY EMISSIONS completion and another four at the District Cooling Plant. Likewise, we have replanted trees lost due to the construction of Genting Hotel Inspiring the public to Jurong in 2015. Our effective integration of the landscape and the environment 1 protect the oceans through won us a Singapore Institute of Landscape Architects (SILA) Merit award in interactive education the Hotel Category and the Outstanding Project-- Landscape Excellence Assessment Framework (LEAF) Certification. Genting Hotel Jurong currently 4 5 possesses: WATER WASTE Protecting animals in 900M2 >100 47% 2 their natural environment of gardens, species of of these plants to conserve the global sky terraces, plants which are diversity green walls and native species outdoor lounges to the Jurong Lake District

Adopting sustainable 3 practices when acquiring animals and food sources 52 GENTING SINGAPORE biodiversity biodiversity GENTING SINGAPORE 53

Table 17: PRACTICES AND ACTIONS TAKEN TO ACHIEVE OUR BIODIVERSITY GOALS BIODIVERSITY TARGETS AND PERFORMANCE

COLLECTION PLANNING 2015 TARGETS 2015 PERFORMANCE Our extensive collection planning process addresses the needs of the organization and the species under our care.

Enhance visitor engagement through Organised a series of themes on marine conservation, which allowed As a member of AZA, our collection plan is re-evaluated and updated every five a series of themes. us to engage our visitors. years. Justification for all species and individuals in the planned collection have to be stated. The evaluation process includes details on the status of the animal Develop partnerships with Established official partnership with Manta Trust. in the wild, its suitability to exhibits and educational value for the public, amongst international organizations. others. Furthermore, the collection planning process is facilitated by AZA Taxon Advisory Groups (TAGs) to ensure the well-being of collected species. Collaborate on research projects with Certified as a member of the Association of Zoos and Aquariums other aquarium institutions. (AZA), which provides us with extensive collaboration opportunities SUSTAINABLE PRACTICES Collaborate on local projects with Strengthened partnership with Temasek Polytechnic, Republic We are committed to adopting sustainable practices in-house for our fish academic institutions. Polytechnic, and Nanyang Polytechnic. acquisition and husbandry through:

Develop internal breeding projects to Successfully bred several species, such as sharks, rays, sea jellies, Acquiring fish • Complying with a regulatory management framework work towards sustainability. and seahorses. from sustainable that meets the standards or guidelines set by the Agri- sources Food and Veterinary Authority of Singapore (AVA), AZA, the Australasian Species Management Programme 2016 TARGETS 2016 ACTION PLANS (ASMP) and Convention on International Trade in Endangered Species (CITES). • Procuring fish from sustainable sources. Focus on Singaporean coastal Develop new and innovative themes and activities to engage and motivate the conservation issues. public. Inter-institution • Avoiding inbreeding by acquiring species that are bred livestock by other institutes. Develop and strengthen partnerships • Promote all collaborative projects and achievements through the media. exchange • Building knowledge on animal biology and husbandry with Singapore entities (Polytechnics, • Enhance information outreach within SEAA techniques to continuously improve practices for local conservation groups, animals under human care. universities, and research institutes). Conducting • Establishing cooperative breeding programmes. Collaborate with other institutions • Develop more comprehensive projects. breeding • Creating a self-sustaining and genetically diverse to exchange husbandry knowledge • Promote all partnership projects and achievements via public outreach. programs collection under our care. and work on potential collaborative in-house • Reducing dependence on wild sources. projects.

Joint programs to be finalized and Promote all partnership projects and achievements via: CONSERVATION ACTIONS implemented with Polytechnics, • Public outreach. As we work towards an integrated approach to species conservation, we including: • Conferences from SEAA professionals at Temasek Polytechnic. collaborate with other organizations to combine expertise on projects. • Breeding of Mud crabs • Tie-ups with events at SEAA. • Breeding of Horseshoe crabs Our partnerships with existing third parties at the local, regional and international • Coral breeding level have allowed us to conduct significant research on protecting biodiversity. Some of our joint efforts include: Sea turtle conservation and rehabilitation Continue breeding programmes • Dedicate resources to flagship species which require specialist knowledge. in collaboration with Seamarc, coral research in partnership with Nanyang and dedicate resources to focus on • Disseminate knowledge amongst other institutions. Technological University (NTU) and Horniman Museum and Gardens, London, flagship species. • Promote via public outreach. and sustainable aquaculture practices analysis with Temasek Polytechnic (TP). For more details on these projects, please visit http://seaa.rwsentosablog. com/. Our conservation projects on Manta Rays and dolphins are featured on the next page. 54 GENTING SINGAPORE biodiversity energy GENTING SINGAPORE 55

A FEATURE OF OUR FLAGSHIP CONSERVATION PROJECTS ENERGY

MANTA RAY TAGGING IN INDONESIA IN opportunities for citizen science and step is to implement the best course PARTNERSHIP WITH CONSERVATION discoveries. of actions to save this unique Our business operations demand a Figure 28: INTERNATIONAL (CI) population. high level of energy consumption, ENERGY SAVINGS TARGETS FOR GENS In late 2014, we embarked on a We envisage IDTheManta to serve hence we focus on consuming project in partnership with CI, to tag as a conservation tool for explaining PARTNERSHIP WITH JOHN HOPKINS energy efficiently. Singapore targets 30 manta rays using GPS-based tags population biology. ON MERCURY LEVELS IN DOLPHINS to reduce overall energy intensity over a year. This allows the team The partnership aims to learn more levels by 35% by 2030 (using to study the migratory patterns of SAVING THE IRRAWADY DOLPHIN about the origins and reasons behind 2005 as base). In view of this, we manta rays into hunting grounds, PROJECT IN PARTNERSHIP WITH mercury accumulation in Indo-Pacific have set energy saving targets, as providing more information to better CHULALONGKORN UNIVERSITY bottlenose dolphins. detailed in Table 18 and Figure 28. understand the manta rays’ way of THAILAND AND THAILAND’S Figures 29 and 30 reflect our energy life and how to protect them. DEPARTMENT OF MARINE AND Blood samples and health records consumption within GENS. COASTAL RESOURCES from 10 dolphins (who have been We have shared the information A small population of freshwater under the care of DI for more than 5 Table 18: collected from the tags with the Irrawaddy dolphins in Songkhla Lake, years), are being used to determine ENERGY CONSUMPTION Legend: GENS Energy Saving Cumulative Savings % Indonesian Ministry of Marine Affairs Thailand, is critically endangered. how diets in a controlled environment TARGETS AND PERFORMANCE and Fisheries to help in developing Channels to the open ocean used may influence the health of dolphins conservation policies. The Indonesian by the dolphins have been blocked with respect to mercury consumption. Figure 29: government will be drafting new by newly constructed dams and 2015 DIRECT ENERGY CONSUMPTION FROM FUELS IN GENS regulations over illegal fishing in the permanently fixed fishing gear. The mercury found in marine animals TARGET: targeted areas. often originates from coal-fired power Year-on-year energy savings of 2.5% With this in mind, we launched the plants. They emit mercury into the at RWS and DCP. “IDTHEMANTA” PROJECT WITH MANTA “Saving the Irrawady Dolphin” project atmosphere which is later deposited TRUST in April 2015, conducting a week- into water bodies, where bacteria PERFORMANCE: We are also sponsoring the long rapid population assessment of turns it into methylmercury and development of an automated the dolphins through aerial and boat bioaccumulation occurs up the food Target software for Manta PhotoID analysis. surveys. chain. achieved. The system will be based on pattern recognition, and will be a web- We were successful in sighting about The research in the dolphin study will platform accessible to both scientists 40 dolphins, successfully recording be extended to other aquatic apex Legend: and the public. This tool is expected photo IDs for many individuals for the predators such as sharks. Results will 2016 Natural Gas Liquid petroleum gas Motor gasoline Diesel oil to increase local involvement of the first time. We are currently producing be shared in scholarly publications. TARGET: community, as it opens up many a report of the findings. Our next Cumulative energy savings of 63%* Direct Energy Intensity by 2020. Figure 30: ACTION PLANS: ELECTRICAL ENERGY CONSUMPTION IN GENS Continuous efforts on energy savings initiatives, such as: • Conversion to LED lightings in Total Number Of IUCN Red List RWS. Species And CITES Appendix • Exhaust heat recovery in RWS controlled species: Please refer to casino. http://seaa.rwsentosablog.com/ • Adding a chemical additive iucn-red-list for the full list. to improve DCP’s chiller plant efficiency. • Improvement in heat transfer efficiency in DCP. Legend: Electrical Energy Electrical Energy Intensity *2013 is selected as the baseline year. 56 GENTING SINGAPORE energy emissions GENTING SINGAPORE 57

Consistent with prior years, the consumption and intensity. This is energy consumption and intensity in main source of our fuel energy due to more diesel being consumed GENS. This was achieved through consumption was liquefied petroleum for transportation during the project various energy savings initiatives EMISSIONS gas used in kitchens and to heat work to reopen Battlestar Galactica: carried out during the year. In 2015, water. The remaining consumption Human vs CyclonTM and Puss we conserved 9.56 GWh of energy, came from diesel to operate our In Boots’ Giant Journey rides at equivalent to powering 2,062 This year, through our energy Figure 32: backup power generators, forklifts Universal Studios Singapore® this Singapore 4-room HDB flats for a conservation efforts, we managed SCOPE 1 CARBON EMISSIONS (ARISING FROM DIRECT ENERGY) and lastly gasoline for buggies. Grid year. year. Table 19 presents the highlights to reduce our carbon emissions electricity continues to form the bulk of our energy conservation efforts. from 134.1 kilotonnes to 124.2 of our energy consumption. On the other hand, there was an kilotonnes of CO2. This is equivalent 2015 saw an increase in fuel energy overall reduction in both electrical to 767 trips* around the world on an airplane. Our carbon emissions for Table 19: the year amounted to approximately

ENERGY SAVINGS INITIATIVES 124 kilotonnes CO2. Figure 32 to 34 reflects our carbon emissions and intensity figures. INITIATIVE LOCATION ENERGY SAVINGS (GWh)

Figure 32 Legend Natural Gas Liquid pertroleum gas Optimization of equipments’ operations to reduce GC, DCP 1.96 Motor gasoline Diesel oil avoidable energy consumption Figure 33:

Consumption Intensity SCOPE 2 CARBON EMISSIONS (ARISING FROM GRID ELECTRICAL Chiller optimization DCP 2.70 ENERGY)

Scope 1 emissions include CO2 emissions from Continuing of our efforts in 2014 to retrofit and convert RWS, GC, DCP 2.16 fireworks amounting to 0.01% conventional lighting to LED

Figure 33 Legend Installation of an online utilities monitoring system RWS No available data yet, as this is a Emissions Energy Intensity newly implemented initiative

Figure 34 Legend In addition to the above initiatives, Employee Commuting Guest Travel photovoltaic solar panels were Business Travel installed on the rooftop of the

“Revenge of the Mummy” in Upstream Transportation & Distribution Universal Studios Singapore® to Figure 34: support the energy requirements of Consumption Intensity the ride. 679,911 kWh of electricity SCOPE 3 CARBON EMISSIONS (ARISING FROM UPSTREAM AND was generated in 2015, equivalent to DOWNSTREAM ACTIVITIES) powering 135 Singapore 4-room HDB flats for a year. *Note: Based on emission factors from GHG Legend Protocol, assuming economy class travel was Employee Commuting Upstream Transporation Guest Travel Business Travel To obtain a comprehensive undertaken. understanding of our environmental Consumption Intensity ASSUMPTIONS USED FOR FIGURES 32 - 34: performance, we have measured the Note 1: Taking reference from the 2006 IPCC energy consumption from selected Guidelines for National Greenhouse Gas upstream and downstream activities ASSUMPTIONS USED FOR FIGURE 31: Inventories, GHG Protocol and “Technical Note: Note 1: Taking reference from the 2006 IPCC Guidelines for National Greenhouse Gas Inventories and GHG Conversion of fuel data to MWh” from the Carbon associated with our operations. This Protocol for emission factors. Disclosure Project for Scope 1 and Scope 3 information is summarized in Figure Note 2: Using average delivery per day for trucks. emission factors. Note 3: Customer travel by company private jet, limousine fleet and shuttle bus only. Note 2: Using the national average CO emissions 31. There is a decrease in both 2 Note 4: Using Land Transport Authority (LTA) Annual Vehicle Statistics, average mileage per trip from the per kWh from the Singapore Energy Statistics energy usage and intensity for these heartlands to Sentosa, and GENS’ work calendar for employee commuting. 2015 for Scope 2 emission factor. activities, mainly due to a reduction in business travel in 2015. 58 GENTING SINGAPORE water waste GENTING SINGAPORE 59

WATER WASTE

Figure 38:

Water plays a crucial role in our we collected 785,179 m3 of rainwater, Our total water consumption in We manage our waste responsibly. TOTAL RECYCLED MATERIALS business operations especially SEAA, which would fill 314 Olympic sized 2015 amounted to 2.85 thousand To reduce our environmental impact, ACW, DI, F&B outlets, hotels and swimming pools. m3. Figure 36 details the breakdown we monitor and categorise our waste others. While the public utilities is the of the water consumption. This by type and dispose them using main source of our water supply, we Table 20 and Figure 35 summarize is a modest increase from the the most appropriate methods. We also collect surface run-off rainwater our target and action plans for water water consumption amounting to continually engage in the 3Rs – and drainage water into our eco- consumption in the coming years. approximately 2.80 thousand m3 Reduce, Reuse and Recycle. Figure lagoons and underground water Our water savings target commences in 2014. This is attributable to the 37 details our approach towards storage tanks to reduce our reliance in 2016, as we had just completed consumption in GHJ, as well as the waste management. As a result, we on potable water. The water collected a thorough evaluation of our water testing of Water Maze, the newest have achieved a 32.9% reduction through these means is treated consumption and devised strategies addition to ACW’s rides. in waste and 50.8% increase in before being used for landscape for efficient water usage in 2015. recycled materials, by weight. irrigation and fire-fighting. This year, Legends Carton Box Others (used cooking oil, food waste, glass, others) Plastic

Paper Table 20:

WATER CONSUMPTION TARGETS AND ACTION PLANS Figure 37: 1 • We encourage our team members to recycle TARGETS ACTION PLANS waste. In 2015, we increased our recycling corners 1 IN-HOUSE from 7 to 12 and extended paper recycling from RECYCLING 15 to 30 offices. We also started recycling glass, Cumulative water savings of 15%* by • Installation of online water consumption tracking system. e-waste and food waste. 2020. • Upgrading the efficiency of water fittings. GENS’ • Reducing and reusing water in attractions. APPROACH 2 • We organize various trainings and campaigns with *2013 is selected as the baseline year. • Educating team members on the importance of saving water through posters TOWARDS the objective to inculcate a “Go Green” mentality and e-mail reminders. WASTE 2 among team members. MANAGEMENT • Our green initiatives and events are highlighted REDUCING WASTE INNOVATIVELY monthly in aRWSome to keep our team members Table 35: Table 36: informed. WATER SAVINGS TARGETS AT RWS AND DCP WATER CONSUMPTION TRAINING AND 3 AWARENESS 3 • We constantly seek innovative solutions to reduce BUILDING waste, such as food waste recycling for horticulture and agriculture purposes.

CASE STUDY: GREEN WEEK support by putting up exhibits on The highlight of the Green Week was In November 2015, we organized various aspects of the 3Rs. our recycling competition. A total a Green Week at RWS. 847 team of 12 teams from various Business members participated in the week- During the week, we also organized Units took part in the contest and long campaign that was aimed at a workshop that was attended by close to 6 tonnes of recyclable waste promoting the 3Rs – Reduce, Reuse, 47 team members. The workshop were collected. It was an excellent and Recycle in the resort. NEA, covered an array of topics, including way to engage our team members Public Utilities Board (PUB) and our 3R strategies, as well as RWS’ efforts and inculcate our value of having the Legends Legends Water Savings (m3) Accumulative Savings (%) Municipal Water NEWater waste contractor showed their in energy and water conservation. kampong spirit channeled towards waste recycling. 60 GENTING SINGAPORE hazardous waste gri content index for ‘in accordance’ - comprehensive GENTING SINGAPORE 61

HAZARDOUS WASTE GRI CONTENT INDEX FOR ‘IN ACCORDANCE’ - COMPREHENSIVE GENERAL STANDARD DISCLOSURES SECTION

STRATEGY AND ANALYSIS

Some of the materials used in team members on the procedures licensed vendor. Explosive materials G4-1 Statement from the most senior decision-maker of the organisation Message from our President (Page 3) our daily operations are toxic by and engage certified and licensed are disposed of by incineration with G4-2 Description of key impacts, risks, and opportunities Message from our President (Page 3) nature. To prevent environmental waste disposal vendors to handle our the use of a specialized explosive contamination, we have in place hazardous waste. incinerator equipped with an air ORGANIZATIONAL PROFILE proper methods for disposal of pollution control filtration system. pyrotechnics, and biohazard waste, Pyrotechnics waste is disposed of by G4-3 Name of the organisation About Genting Singapore PLC (Page 5) as well as heavy metals. We train our an ISO 9001:2008-certified and NEA- All other hazardous waste is disposed G4-4 Primary brands, products, and/or services About Genting Singapore PLC: Principal Businesses of by our NEA-approved vendor who (Page 6) is also ISO14001, OHSAS 18001, and G4-5 Location of organisation’s headquarters About Genting Singapore PLC (Page 5) Biz Safe Star Level certified. Every day, our clinical and laboratory G4-6 Number and names of countries where the organisation operates About Genting Singapore PLC (Page 5) team members separate the G4-7 Nature of ownership and legal form About Genting Singapore PLC (Page 5)

heavy metals and biohazard waste G4-8 Markets served About Genting Singapore PLC (Page 5) (including sharp instruments and G4-9 Scale of the reporting organisation About Genting Singapore PLC (Page 5) needles) from conventional waste. G4-10 Employees Profile People: Profile of our Workforce (Page 38) These are then collected in marked, secured containers, which are stored G4-11 Percentage of employees covered by collective bargaining agreements Our employees are not covered by collective bargaining agreements. in clinical areas with restricted access until the time of collection by our G4-12 Organisation’s supply chain Marketplace: Responsible Sourcing (Page 34) vendor, every week. Animal carcass, G4-13 Significant changes during the reporting period About Genting Singapore PLC (Page 5)

if any, is sent to the veterinary G4-14 Whether and how the precautionary approach or principle is addressed by the organisation Our Company: Corporate Governance (Page 14) department for a post-mortem G4-15 Externally-developed economic, environmental and social charters, principles, or other initiatives to People: Employment Policies and Commitments necropsy in the pathology laboratory. which the organisation subscribes or which it endorses (Page 40)

The carcass is stored in a sealed bag G4-16 Memberships of associations Marketplace: Responsible Gambling (Page 31); in the pathology facility to prevent Environment: Biodiversity (Page 53) decay until routine collection by our ORGANIZATIONAL PROFILE vendor for incineration.

G4-17 List all entities included or not included in organization’s financial statements About This Report (Page 4) In 2015, our certified vendors G4-18 Process for defining report content and how the organization has implemented the Reporting Our Sustainability Approach: Materiality Assessment disposed of approximately 461 kg of Principles for Defining Report Content (Page 10) chemical waste from pyrotechnics, G4-19 Material Aspects identified in the process for defining report content Our Sustainability Approach: Materiality Assessment 2,500 kg of biological waste and (Page 10)

400 litres of heavy metals waste G4-20 For each material Aspect, report the Aspect Boundary within the organization About This Report (Page 4) respectively. G4-21 Report the Aspect Boundary outside the organization About This Report (Page 4)

G4-22 Explanation of the effect of any re-statements of information provided in earlier reports, and the About This Report (Page 4) reasons for such re-statement

G4-23 Significant changes from previous reporting periods in the scope and Aspect boundaries About This Report (Page 4)

STAKEHOLDER ENGAGEMENT

G4-24 List of stakeholder groups engaged by the organization Our Sustainability Approach: Stakeholder Engagement (Page 9)

G4-25 Basis for identification and selection of stakeholders with whom to engage Our Sustainability Approach: Stakeholder Engagement (Page 9)

G4-26 Approach to stakeholder engagement, including frequency of engagement by type and by stakeholder Our Sustainability Approach: Stakeholder Engagement group (Page 9)

G4-27 Key topics and concerns raised through stakeholder engagement, and how the organization has Marketplace: Guest Satisfaction (Page 25 - 29); responded People: Career Development (Page 42) 62 GENTING SINGAPORE gri content index for ‘in accordance’ - comprehensive gri content index for ‘in accordance’ - comprehensive GENTING SINGAPORE 63

GENERAL STANDARD DISCLOSURES SECTION GENERAL STANDARD DISCLOSURES SECTION

REPORT PROFILE ETHICS AND INTEGRITY

G4-56 Organization’s values, principles, standards and norms of behaviour such as codes of conduct and G4-28 Reporting period for information provided About this Report (Page 4) Our Company: Corporate Governance (Page 14) codes of ethics G4-29 Date of most recent previous report About this Report (Page 4) G4-57 Internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters Our Company: Corporate Governance (Page 14) related to organizational integrity, such as helplines or advice lines G4-30 Reporting cycle About this Report (Page 4)

G4-58 Internal and external mechanisms for reporting concerns about ethical and lawful behavior, G4-31 Contact point for questions regarding the report or its contents About this Report (Page 4) Our Company: Corporate Governance (Page 14) and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines G4-32 Report on ‘In accordance’ option, GRI Content Index, reference to External Assurance About this Report (Page 4)

G4-33 Policy and current practice with regard to seeking external assurance for the report About this Report (Page 4) GENERAL STANDARD DISCLOSURES SECTION

GOVERNANCE CATEGORY: ECONOMIC MATERIAL ASPECT: ECONOMIC PERFORMANCE

G4-34 Governance structure of the organization Our Company: Corporate Governance (Page 13) G4-EC1 Direct economic value generated and distributed Our Company: Performance Highlights (Page 16) G4-35 Process for delegating authority for economic, environmental and social topics from the highest Our Sustainability Approach: Our Sustainability21 G4-EC2 Risks and opportunities posed by climate change governance body to senior executives and other employees Strategy (Page 8) Our Business: Guest Safety and Accessibility (Page 24)

G4-EC3 Coverage of the organization’s defined benefit plan obligations G4-36 Whether the organization has appointed an executive-level position or positions with responsibility for Our Sustainability Approach: Our Sustainability21 People: Employee Wellness (Page 41) economic, environmental and social topics, and whether post holders report directly to the highest Strategy (Page 8) G4-EC4 Financial assistance received from the government governance body Our Company: Performance Highlights (Page 16)

G4-37 Processes for consultation between stakeholders and the highest governance body on economic, Our Sustainability Approach: Our Sustainability21 CATEGORY: ECONOMIC ASPECT: MARKET PRESENCE environmental and social topics Strategy (Page 8)

G4-38 Composition of the highest governance body and its committees Our Company: Corporate Governance (Page 13) G4-EC6 Proportion of senior management hired from the local community at significant locations of operation People: Employment Policies and Commitments (Page 40) G4-39 Whether Chair of the highest governance body is also an Executive Officer Our Company: Corporate Governance (Page 13)

G4-40 Nomination and selection process for the highest governance body and its committees, and the Annual Report 2015 (to update section & page no.) CATEGORY: ENVIRONMENTAL MATERIAL ASPECT: ENERGY criteria used for nominating and selecting highest governance body members

G4-DMA Disclosure on Management Approach (DMA) G4-41 Processes in place for the highest governance body to ensure conflicts of interest are avoided Annual Report 2015 (to update section & page no.) Environment: Energy (Page 55)

G4-EN3 Energy consumption within the organization G4-42 Highest governance body’s and senior executive’s roles in the development, approval and updating Our Sustainability Approach: Our Sustainability21 Environment: Energy (Page 55) of the organization’s purpose, value or mission statements, strategies, policies, and goals related to Strategy (Page 8) G4-EN4 Energy consumption outside the organisation economic, environmental, and social impacts Environment: Energy (Page 56)

G4-EN5 Energy Intensity G4-43 Measures taken to develop and enhance the highest governance body’s collective knowledge of Annual Report 2015 (to update section & page no.) Environment: Energy (Page 56) economic, environmental and social impacts G4-EN6 Reduction of energy consumption Environment: Emissions (Page 56) G4-44 Processes for evaluating the highestgovernance body’s own performance, particularly with respect to Annual Report 2015 (to update section & page no.) G4-EN7 economic, environmental, and social performance Reductions in energy requirements of products and services We did not re-design or re-engineer any of our products and services to achieve energy reductions this year. G4-45 Highest governance body’s role in the identification and management of economic, environmental, Our Sustainability Approach: Our Sustainability21 and social impacts, risks and opportunities. Whether stakeholder consultation is used to support the Strategy (Page 8) CATEGORY: ENVIRONMENTAL MATERIAL ASPECT: WATER highest governance body’s identification and management of economic, environmental and social impacts, risks and opportunities G4-DMA Disclosure on Management Approach (DMA) Environment: Water (Page 58) G4-46 Highest governance body’s role in reviewingthe effectiveness of the organization’s riskmanagement Our Company: Corporate Governance (Page 13) processes for economic,environmental and social topics G4-EN8 Total water withdrawal by source Environment: Water (Page 58). Additionally, we obtain seawater from Keppel Harbour which gets discharged G4-47 Frequency of the highest governance body’s review of economic, environmental and social topics Annual Report 2015 (to update section & page no.) back after use.

Highest committee or position that formally reviews and approves the organization’s sustainability Our Sustainability Approach: Our Sustainability21 G4-EN9 Water sources significantly affected by withdrawal of water We obtain all of our fresh water from the public utilities G4-48 report and ensures that all material Aspects are covered Strategy (Page 8) and reclaimed water. While we extract seawater from Keppel Harbour, no Environmental Impact Assessment G4-49 Process for communicating critical concerns to the highest governance body Our Company: Corporate Governance (Page 14) has been carried out.

G4-50 Nature and total number of critical concerns that were communicated to the highest governance body Our Company: Corporate Governance (Page 14) G4-EN10 Percentage and total volume of water recycled and reused Environment: Water (Page 58) and the mechanism(s) used to address and resolve them

G4-51 Remuneration policies for the highest governance body and senior executives Annual Report 2015 (to update section & page no.) CATEGORY: ENVIRONMENTAL MATERIAL ASPECT: BIODIVERSITY

G4-52 Process for determining remuneration Annual Report 2015 (to update section & page no.) G4-DMA Disclosure on Management Approach (DMA) Environment: Biodiversity (Page 51) G4-53 How stakeholders’ views are sought and taken into account regarding remuneration,including the Annual Report 2015 (to update section & page no.) G4-EN11 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high Environment: Biodiversity (Page 51) results of votes on remuneration policies and proposals biodiversity value outside protected areas

G4-54 Ratio of the annual total compensation for the organisation’s highest-paid individual in each country of We have not reported this due to confidentiality and G4-EN12 Description of significant impacts of activities, products and services on biodiversity in protected Environment: Biodiversity (Page 51) significant operations to the median total compensation for all employees (excluding the highest-paid) sensitivity of the information. areas and areas of high biodiversity value outside protected areas individual in the same country

G4-EN13 Habitats protected or restored Environment: Biodiversity (Page 51) G4-55 Ratio of percentage increase in annual totalcompensation for the organization’s highest-paid We have not reported this due to confidentiality and individual in each country of significant operations to the median percentage increase in annual total sensitivity of the information. G4-EN14 Total number of IUCN red list species and national conservation list species with habitats in areas Please refer to ... (insert the link to the list on SEAA blog) compensation for all employees (excluding the highest-paid individual) in the same country affected by operations, by level of extinction risk 64 GENTING SINGAPORE gri content index for ‘in accordance’ - comprehensive gri content index for ‘in accordance’ - comprehensive GENTING SINGAPORE 65

GENERAL STANDARD DISCLOSURES SECTION GENERAL STANDARD DISCLOSURES SECTION

CATEGORY: ECONOMIC MATERIAL ASPECT: EMISSIONS G4-LA3 Return to work and retention rates after parental leave, by gender People: Employee Wellness (Page 41)

G4-DMA Disclosure on Management Approach (DMA) Environment: Emissions (Page 57) CATEGORY: SOCIAL SUB-CATEGORY: LABOR PRACTICES AND DECENT WORK MATERIAL ASPECT: OCCUPATIONAL HEALTH AND SAFETY G4-EN15 Direct Greenhouse Gas (GHG) Emissions(Scope 1) Environment: Emissions (Page 57)

G4-EN16 Energy Indirect GHG Emissions (Scope 2) Environment: Emissions (Page 57) G4-DMA Disclosure on Management Approach (DMA) People: Workplace Safety & Health (Page 44)

G4-EN17 Other indirect greenhouse gas emissions (Scope 3) Environment: Emissions (Page 57) G4-LA5 Percentage of total workforce represented in formal joint management-worker health and safety People: Workplace Safety & Health (Page 44) committees that help monitor and advise on occupational health and safety programs G4-EN18 GHG Emissions Intensity Environment: Emissions (Page 57) G4-LA56 Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number People: Workplace Safety & Health (Page 45) G4-EN19 Reduction of greenhouse gas emissions and reductions achieved Environment: Emissions (Page 57) of work-related fatalities by region and by gender

G4-EN20 Emissions of ozone-depleting substances by weight 19.58 kg CFC-11 equivalent of ozone-depleting G4-LA7 Workers with high incidence or high risk of diseases related to their occupation People: Workplace Safety & Health (Page 45) substances G4-LA8 Health and safety topics covered in formal agreements with trade unions Our employees are not members of trade unions. G4-EN21 NO, SO, and other significant emissions by type and weight Our preliminary estimation of NOx and SOx air emissions is insignificant. As such, there is no further statistics to be disclosed. MATERIAL ASPECT: TRAINING AND EDUCATION

CATEGORY: ECONOMIC MATERIAL ASPECT: EFFLUENTS AND WASTE G4-DMA Disclosure on Management Approach (DMA) People: Career Development (Page 42)

G4-LA9 Average hours of training per year per employee by employee category People: Career Development (Page 43) G4-DMA Disclosure on Management Approach (DMA) Environment: Waste (Page 59)

G4-LA10 Programs for skills management and lifelong learning that support the continued employability of People: Career Development (Page 42) G4-EN22 Total water discharge by quality and destination We will review the need to monitor the quality of our employees and assist them in managing career endings seawater discharge. At present, it is not required under local regulations. G4-LA11 Percentage of employees receiving regular performance and career development reviews People: Career Development (Page 43) G4-EN23 Total weight of waste by type and disposal method Environment: Waste (Page 60) MATERIAL ASPECT: LABOR PRACTICES GRIEVANCE MECHANISMS G4-EN24 Total number and volume of significant spills For the year 2014, there were no incidents of oil spills, or any kind of chemical spills at in GENS. The Corporate Safety Team will continue to track any spillage incidents G4-DMA Disclosure on Management Approach (DMA) People: Employee Wellness (Page 38) via the Security reporting system. In the event of a spillage, the BU involved will present details of such G4-LA16 Number of grievances about labour practices filed, addressed and resolved through formal grievance People: Employee Wellness (Page 38) incidents at the Safety Working Committee together mechanisms with their corrective and preventive measures to avert recurrence. CATEGORY: SOCIAL SUB-CATEGORY: HUMAN RIGHTS

G4-EN25 Weight of transported, imported, exported,or treated waste deemed hazardous underthe terms of the Environment: Waste (Page 60) MATERIAL ASPECT: NON-DISCRIMINATION Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.

Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly Most of our wastewater is directly discharged to the G4-DMA Disclosure on Management Approach (DMA) People: Employment Policies and Commitments G4-EN26 affected by the reporting organisation’s discharges of water and runoff. public sewage system. Treated, used and retreated (Page 40) seawater are discharged back to Keppel Harbour under stringent criteria. No environmental impact assessment G4-HR3 Total number of incidents of discrimination and corrective actions taken People: Employee Wellness (Page 41) has been carried out till date.

MATERIAL ASPECT: FORCED OR COMPULSORY LABOR CATEGORY: ECONOMIC MATERIAL ASPECT: COMPLIANCE

G4-DMA Disclosure on Management Approach (DMA) People: Employment Policies and Commitments G4-DMA Disclosure on Management Approach (DMA) Our Company: Corporate Governance (Page 15) (Page 40)

G4-EN29 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance Our Company: Corporate Governance (Page 15) G4-HR6 Operations and suppliers identified as having significant risk for incidents of forcedor compulsory labor People: Employment Policies and Commitments with environmental laws and regulations. (Page 40)

CATEGORY: ECONOMIC MATERIAL ASPECT: GRIEVANCE MECHANISMS MATERIAL ASPECT: HUMAN RIGHTS GRIEVANCE MECHANISMS

G4-DMA Disclosure on Management Approach (DMA) Our Company: Corporate Governance (Page 14) G4-DMA Disclosure on Management Approach (DMA) People: Employee Wellness (Page 41)

G4-EN34 Number of grievances about environmental impacts filed, addressed and resolved through formal Our Company: Corporate Governance (Page 14) G4-HR12 Number of grievances about human rights impacts filed, addressed and resolved through formal People: Employee Wellness (Page 41) grievance mechanisms grievance mechanisms

CATEGORY: SOCIAL SUB-CATEGORY: LABOR PRACTICES AND DECENT WORK CATEGORY: SOCIAL SUB-CATEGORY: SOCIETY

MATERIAL ASPECT: EMPLOYMENT MATERIAL ASPECT: LOCAL COMMUNITIES

G4-DMA Disclosure on Management Approach (DMA) People: Employment Policies and Commitments G4-DMA Disclosure on Management Approach (DMA) Community: CSR Programmes (Page 48) (Page 40) G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and Community: CSR Programmes (Page 48); G4-LA1 Total number and rates of new employee hires and employee turnover by age group, gender, and People: Profile of Our Workforce (Page 38) development programmes Marketplace: Responsible Gambling (Page 32) region G4-SO2 Operations with significant potential or actual negative and positive impacts on local communities Community: CSR Programmes (Page 48); G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, People: Employee Wellness (Page 41) Marketplace: Responsible Gambling (Page 32) by significant locations of operation 66 GENTING SINGAPORE gri content index for ‘in accordance’ - comprehensive gri content index for ‘in accordance’ - comprehensive GENTING SINGAPORE 67

GENERAL STANDARD DISCLOSURES SECTION GENERAL STANDARD DISCLOSURES SECTION

CATEGORY: SOCIAL SUB-CATEGORY: SOCIETY CATEGORY: SOCIAL SUB-CATEGORY: PRODUCT RESPONSIBILITY

MATERIAL ASPECT: ANTI-CORRUPTION MATERIAL ASPECT: MARKETING COMMUNICATIONS

G4-DMA Disclosure on Management Approach (DMA) Our Company: Corporate Governance (Page 14) G4-DMA Disclosure on Management Approach (DMA) Marketplace: Responsible Gambling (Page 30)

G4-SO3 Total number and percentage of business units analyzed for risks related to corruption and the Our Company: Corporate Governance (Page 14) G4-PR6 Sale of banned or disputed products Marketplace: Responsible Gambling (Page 30), significant risks identified Marketplace: Responsible Sourcing (Page 34)

G4-SO4 Communication and training on anti-corruption policies and procedures Our Company: Corporate Governance (Page 14) G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning Our Company: Corporate Governance (Page 14) marketing communications, including advertising, promotion, and sponsorship by type of outcomes. G4-SO5 Confirmed incidents of corruption and actions taken Our Company: Corporate Governance (Page 14)

MATERIAL ASPECT: CUSTOMER PRIVACY MATERIAL ASPECT: PUBLIC POLICY ADVOCACY

G4-DMA Disclosure on Management Approach (DMA) Marketplace: Guest Privacy (Page 30) G4-DMA Disclosure on Management Approach (DMA) Marketplace: Responsible Gambling (Page 31); People: Employment Policies and Commitments (Page 40); G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of Marketplace: Guest Privacy (Page 30) Environment: Biodiversity (Page 53); Environment: customer data Biodiversity (Page 54) MATERIAL ASPECT: COMPLIANCE G4-SO6 Total value of political contributions by country and recipient/beneficiary Not applicable for Singapore’s context.

MATERIAL ASPECT: ANTI-COMPETITIVE BEHAVIOR G4-DMA Disclosure on Management Approach (DMA) Our Company: Corporate Governance (Page 14)

G4-PR9 Monetary value of significant fines for non-compliance with laws andegulations r concerning the Our Company: Corporate Governance (Page 14) G4-DMA Disclosure on Management Approach (DMA) Our Company: Corporate Governance (Page 14) provision and use of products and services

G4-SO7 Total number of legal actions for anti-competitive behaviour, anti-trust and monopoly practices and Our Company: Corporate Governance (Page 14) their outcomes

MATERIAL ASPECT: COMPLIANCE

G4-DMA Disclosure on Management Approach (DMA) Our Company: Corporate Governance (Page 15)

G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance Our Company: Corporate Governance (Page 15) with laws and regulations

MATERIAL ASPECT: GRIEVANCE MECHANISMS FOR IMPACTS ON SOCIETY

G4-DMA Disclosure on Management Approach (DMA) Our Company: Corporate Governance (Page 14); Marketplace: Responsible Gambling (Page 33)

G4-SO11 Number of grievances about impacts on society filed, addressed and resolved through formal Our Company: Corporate Governance (Page 14). As the grievance mechanisms National Council on Problem Gambling (NCPG) problem gambling helpline is externally managed by the national organisation NCPG, we do not have access to data on grievances filed.

CATEGORY: SOCIAL SUB-CATEGORY: PRODUCT RESPONSIBILITY

CUSTOMER HEALTH AND SAFETY

G4-DMA Disclosure on Management Approach (DMA) Marketplace: Guest Safety & Accessibility (Page 19)

G4-PR1 Percentage of significant product and service categories for which health and safety impacts are Marketplace: Guest Safety & Accessibility (Page 19 - 24) assessed for improvement

G4-PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health Marketplace: Guest Safety & Accessibility (Page 19 - 24) and safety impacts of products and services during their life cycle, by type of outcomes

PRODUCT AND SERVICE LABELING

G4-DMA Disclosure on Management Approach (DMA) Marketplace: Guest Safety & Accessibility (Page 20 - 21);

G4-PR3 Type of product and service information required by the organization’s procedures for product and Marketplace: Guest Safety & Accessibility (Page 19 -24) service information and labelling, and percentage of significant product and service categories subject to such information requirements

Total number of incidents of non-compliance with regulations and voluntary codes concerning product Marketplace: Guest Safety & Accessibility (Page 19 - 24) G4-PR4 and service information and labelling, by types of outcomes

G4-PR5 Results of surveys measuring customer satisfaction Marketplace: Guest Satisfaction (Page 26 - 29) HEAD OFFICE 10 Sentosa Gateway Resorts World Sentosa Singapore 098270

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