Bbc Corporate Responsibility Report 2010
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BBC CORPORATE RESPONSIBILITY REPORT 2010 For more information, see www.bbc.co.uk/outreach Image © Chris Christodoulou a WELCOME TO THE BBC CORPORATE RESPONSIBILITY REPORT 2010 Earlier this year, I announced proposals for Putting Quality First, our new strategy that will allow us to deliver better quality content to the British public and meet the needs of our audiences more closely. Outreach and corporate responsibility remain at the heart of this new strategy. Outreach – involving our audiences in the things we do – is an important tool that can help us achieve one of the main goals of the strategy, to guarantee everyone in Britain has access to the BBC’s services. And if we are to remain central to the lives of the British public we must continue to get out there and meet people face-to-face. Naturally, we must also continue to be a responsible and environmentally sustainable organisation. We must make sure our actions are carefully thought out and open to scrutiny and that we enrich people’s lives in the UK whilst also delivering value for money. This report gives an insight into the work we have done in the past year. I hope it will give you a good sense of what we do beyond broadcasting and what we do to connect with hard-to-reach audiences. Mark Thompson Director-General CONTENTS 03 INTRODUCTION 07 SUSTAINING CITIZENSHIP AND CIVIL SOCIETY 11 PROMOTING EDUCATION AND LEARNING 15 STIMULATING CREATIVITY AND CULTURAL EXCELLENCE 19 REPRESENTING THE UK, ITS NATIONS REGIONS AND COMMUNITIES 23 BRINGING THE UK TO THE WORLD AND THE WORLD TO THE UK 27 SUPPORTING EMERGING COMMUNICATIONS 31 OUR BUSINESS 35 SUPPORTING CHARITIES 39 BBC AND THE ENVIRONMENT 44 VERIFIER’S REPORT INTRODUCTION As a globally recognised organisation, the BBC is BBC AND CORPORATE RESPONSIBILITY committed to being open and transparent. In terms of our This has been a year of good progress for the BBC core business – programme content – we aim to deliver Outreach team across the several different areas of work the highest editorial and ethical standards both in the UK for which we are responsible. and around the world. Outreach projects across the BBC, some of which are This report is aligned to the BBC’s Annual Report highlighted throughout this report, involve face-to-face & Accounts and specifically looks at our corporate activities with audiences, often giving priority to hard-to- responsibility and outreach activities and how, over the reach individuals and groups. year, they have helped us deliver the BBC’s Public Purposes. Geographically, the greatest emphasis this year has been ABOUT THE BBC on the four north of England BBC regions, raising the The BBC is the world’s largest broadcasting organisation BBC’s profile on the ground as we approach the opening of and our mission is simple – to enrich people’s lives with MediaCity:UK in Salford in 2011. programmes and services that inform, educate and entertain. We are a public service broadcaster, established Outreach work also had a prominent role in the BBC’s by a Royal Charter and funded by the licence fee that is first city partnership in Bristol, notably through BBC News paid by UK households. We use this income to provide School Report and work placement schemes. services including eight national TV channels plus regional Another major area of work for the BBC Outreach team programming, ten national radio stations, 40 local radio relates to assisting in managing Corporate Responsibility stations and an extensive website. (CR) policy and strategy. This includes environmental BBC Global News broadcasts to the world on radio, management for the BBC. There has been significant on TV and online, providing news and information in 32 progress towards the five year targets laid down in 2008 languages. It is funded by a government grant. The BBC and we have also brought added focus to how we make also has a commercial arm, BBC Worldwide. Its profits are our programmes, taking a lead role for the broadcast returned to the BBC for investment in new programming industry in adopting best practice for sustainability. and services. 3 We continued to participate in Business in the BBC Outreach directly supports two smaller corporate Community’s Corporate Responsibility Index and retained charities, the BBC Performing Arts Fund and the BBC our Platinum ranking. The Index provides a systematic Wildlife Fund. Both have had a successful year, with the approach to managing, measuring and reporting on Performing Arts Fund introducing new schemes as well as business impacts in society and on the environment. As achieving the landmark of distributing over £3m in grants in previous years, we also quantified our community since the Fund started in 2003. Meanwhile, the Wildlife investment activities as part of the LBG (London Fund has been doing the groundwork for a major appeal in Benchmarking Group) survey. For 2008, the value of June 2010. BBC in-kind and financial support to community activities was £23.2m. This figure includes, for example, broadcast LOOKING AHEAD appeals if we were to charge for airtime. This investment Over the next twelve months, the northern English regions helped raise £127m for good causes such as Comic Relief will continue to be a priority, including a specific focus and BBC Children in Need. on creating a comprehensive local engagement plan for Salford. This plan will complement the community activities The BBC continued to actively participate in a range of the BBC undertakes in other areas where it is a major corporate responsibility networks, including the Corporate employer, most notably in west London. Responsibility Group, National Council for Voluntary Organisations, CSR Media Forum and Business in the We anticipate more city partnerships being unveiled and Community. outreach will be a key part in each of these. We will also be undertaking a review of the performance of the two BBC Communicating to external opinion, the CR and outreach smaller charities, aiming to lay strong foundations for longer work of the BBC has been another major area of activity. term development. This has been done via the BBC Outreach website and a revamped monthly newsletter, as well as through a variety Measuring outreach work more effectively is another key of publications and events. emphasis for 2010-11. We will be introducing pan-BBC Key Performance Indicators and standardised methods A further highlight of the year has been the success of for conducting audience research on outreach and events. the BBC’s charities. Children in Need and Sport Relief The aim is to be better able to evaluate consistently the both broke their previous best records, with the former experience of audiences when they participate and meet achieving £39m and Sport Relief £40m. the BBC face-to-face. Audiences can meet the BBC face-to- face and join in with various activities throughout the year. 4 INTRODUCTION CONTINUED The development of this process has been informed by Each programme, website, learning project, and feedback received during the verification of last year’s CR technological development at the BBC is designed to fulfil Report. at least one of these purposes: On environment management, we will implement • Sustaining citizenship and civil society recommendations from a review we are conducting as we approach the halfway point in our five year strategy. • Promoting education and learning HOW THIS REPORT IS STRUCTURED • Stimulating creativity and cultural excellence This report covers the period from 1st April 2009 to 31st • Reflecting the communities of the UK’s nations and March 2010. Other than some environmental performance regions data, we do not report on the BBC’s commercial business. More detail on our commercial business can be found • Bringing the UK to the world and the world to the UK in our Annual Report. Throughout the year, the BBC • Supporting emerging communications Outreach website also reports on additional projects and provides regular updates. In addition to the six chapters that cover our Public Purposes, we report on how the BBC is run as a business. The projects we’ve chosen to highlight in this report are The Our Business chapter outlines our approach to staff only a sample of the activities we run. The choice aims to management and suppliers. The Charity chapter highlights illustrate the breadth of our work, both from a geographic the unique role that the BBC plays in supporting the and demographic perspective, and in terms of the range voluntary sector, both through its own charities and the of projects we undertake. We have also included feedback work it does to support external charities. Finally, the on the some of the projects covered in last year’s report, Environment chapter looks specifically at what we are so you can see how these have fared over the last twelve doing to make the BBC’s operations more sustainable. months. Our email address is [email protected] and full contact The BBC has six Public Purposes that influence everything details are at the back of the report. Please get in touch if we do, and this report takes these as the structure you have any comments or if you would like to know more. for demonstrating how we’re delivering value for our stakeholders, across six of its chapters. The BBC’s new home at MediaCity:UK in Salford is due to open in 2011 5 BBC Outreach initiatives get us face-to-face with audiences and enable us to work with people of all ages across the UK. Outreach can provide opportunities for skills sharing and collaboration, helping us to develop a better understanding of the needs of our varied audience.