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Visitor Information Pack – Sunshine Coast

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visitor information pack – Sunshine Coast Conditions of use 5. The cardholder will be liable for all fares, fees and charges The cardholder may claim the balance at any time provided 16. You can use your go card on all TransLink bus, train and ferry incurred by the use of the go card by any person until the the go card was registered or the unregistered go card can services, and Airtrain*. (*Special conditions apply for Airtrain. 1. The cardholder is deemed to have accepted these conditions go card is cancelled. Fares, fees and charges relating to be produced. Visit translink.com.au or call 13 12 30.) of use when the go card is made active by TransLink. go cards are outlined in the go card user guide. 12. The cardholder may apply for a refund on the card 17. A cardholder may link their registered go card to a CityCycle 2. The cardholder must comply and guarantee that any authorised 6. TransLink will deduct a fixed amount from the go card every in accordance with the go card guide to balance transfers long-term subscription account by selecting the go card user complies with: time the card is touched on at the start of travel on a TransLink and refunds. subscription option as part of their subscription details on • these conditions of use service. When the card is touched off at the end of travel on 13. The go card user guide and the go card guide to balance the CityCycle website. A cardholder will still have to maintain • the go card user guide part 1, a TransLink service, the correct fare is calculated and the transfers and refunds are published on the TransLink website separate accounts for both the go card and CityCycle go card user guide part 2 cardholder’s go card balance is adjusted accordingly. translink.com.au. Copies of the guides are also available account. go card funds cannot be used to pay for CityCycle subscriptions or trips. • the go card guide to balance transfers and refunds 7. If the cardholder fails to touch on at the start of travel or touch by calling TransLink on 13 12 30. off at the end of travel on a TransLink service, the correct 14. TransLink may change these terms and conditions and 18. Journeys cannot be transferred from one card to another • all legislation relating to smart cards, including the fare cannot be calculated and the fixed amount will remain to receive 9 and free. Transport Operations (Passenger Transport) Act 1994: and, related material (such as the TransLink go card user guide deducted from the card balance and the cardholder forfeits any and the go card guide to balance transfers and refunds) if the cardholder or authorised user fails to comply with the right to have the go card balance adjusted to reflect the correct Conditions of Travel above, the cardholder indemnifies TransLink for all loss, at its discretion. Updated terms and conditions and related fare for that journey, except in accordance with the ‘Balance materials will be published on the TransLink website Integrated travel using any TransLink train, ferry and bus damage, costs and expenses incurred by TransLink as a adjustments’ section of the go card user guide. service is only permitted with a valid go card, SEEQ card, result of such failure. translink.com.au, and are also available by calling 8. The go card must only be used by the authorised user TransLink on 13 12 30. TransLink will use its best efforts a TransLink pass or a valid single ticket. 3. The go card may be used for travel on a designated TransLink or by the cardholder if no authorised user is nominated. to advertise changes to these terms and conditions before Ticket types other than those listed above are for travel with service, provided that: 9. The go card remains the property of TransLink and the card they commence. specified operators only. • the service is equipped with an operational card reader must be produced for inspection or surrendered to TransLink 15. The cardholder must only access the cardholder’s go card All TransLink ticketeting products remain the property • the go card has a sufficient balance to commence a journey upon request. account, including travel information, address and contact of TransLink and are not transferable from one customer information, balances and credit card account information, to another. • the go card has not expired, or been cancelled or blocked. 10. TransLink may block, cancel or retain the go card in accordance with the go card guide to balance transfers and refunds. through ordinary use of the translink.com.au website 4. The go card must be touched to a card reader at the start and by methods purposely made available on this website. The Privacy 11. Where the go card has expired or been inactive for a period finish of travel on a TransLink service, to obtain a response cardholder must not enable or permit any other person, If you register your go card, all personal information of 2 years, any balance on the card is returned to TransLink. from the card reader indicating that the go card has been read electronic application or system to access the information, will be held in accordance with go card privacy provisions. successfully. The number of go cards used for each trip must The cardholder authorises TransLink to transfer that card including by entering the cardholder’s user name and password equal the number of cardholders travelling. balance to TransLink’s account in accordance with the into such an application or system. For a copy of the privacy statement please visit go card guide to balance transfers and refunds. translink.com.au or phone 13 12 30. TLS110 Printed May 2013 Welcome to the Sunshine Coast Getting around the Sunshine Coast With clean wide-open spaces, uncluttered towns and Your purchase of this go card is your first step to getting around the Sunshine Coast and South East Queensland. It’s environmentally friendly beaches, and abundant fresh air, the Sunshine Coast and the easiest way to travel on TransLink’s integrated public transport is naturally refreshing. A safe and popular destination, network of buses, trains and ferries and explore the Sunshine Coast, the Sunshine Coast has a year round climate that’s the the surrounding regions of Brisbane, west of Brisbane and the Gold Coast. For short trips around the coastal strip, why not walk, catch envy of many other regions. From the family friendly a taxi or ride a bus. playground of Caloundra to vibrant Mooloolaba or the » Walking is a great way to explore Sunshine Coast beaches and parks. sophisticated lifestyle of Noosa - there’s plenty to see For more information about the Coastal Pathway visit and do on the Sunshine Coast. www.sunshinecoast.qld.gov.au or call 07 5475 7272. » The Sunshine Coast is well serviced by taxi companies. For more activities on the Sunshine Coast Call SunCoast Cabs on 131 008. go to visitsunshinecoast.com.au. A quick guide to easy travel using your go card Follow these simple steps for an easy and enjoyable travel experience on the Sunshine Coast and across South East Queensland. 1 Always touch on and touch off 3 Transferring between services 5 Where can I use my go card? As you board a bus or ferry, or enter the train Your go card lets you easily transfer between On all TransLink bus, train and ferry services station or platform, touch your go card flat to bus, train or ferry services - simply touch on including: Airtrain*, Bribie Island Coaches, the card reader. Look for the green or amber and touch off for each trip of the journey. You Brisbane City Council Ferries, Brisbane light and listen for the beeps – signalling have 60 minutes to continue your journey Transport, Buslink, Bus Queensland Lockyer you have used your go card correctly. Repeat from within the same or adjoining zone. Valley, Caboolture Bus Lines, Clarks as you exit and the fare and any remaining Logan City Bus Service, Hornibrook Bus card balance will be displayed. If you You can make up to three transfers in a Lines, Kangaroo Bus Lines, Mt Gravatt Bus forget to touch off, you will be charged a journey and must start your final transfer Lines, Park Ridge Transit, Queensland Rail, non-refundable fixed amount which will be within three and a half hours of your initial Sunshine Coast Sunbus, Surfside Bus Lines, displayed next time you touch on. touch on. Your maximum journey time is Thompson Bus Service, Veolia Transport and six hours. Westside Bus Company. If you’re transferring between train services *Special conditions apply for Airtrain. only, there’s no need to touch off between Visit translink.com.au or call 13 12 30. services to continue your journey, unless you leave the station or platform for any reason. 2 Top up your go card 4 Obtain your refund* Top up regularly so you always have enough Any unused travel credit and the deposit on money to travel. You can top up at selected your go card can be refunded. When a refund go card locations where you see the ‘top up’ is issued, your go card will be cancelled icon (for a full list visit translink.com.au), and cannot be used for travel again. Refunds at fare machines on train stations and selected can be obtained at selected retailers and busway stations as well as onboard selected Queensland Rail stations. buses (except Brisbane Transport services), CityCats and CityFerries. *Conditions apply, visit translink.com.au or call 13 12 30.
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