SoftBank Wireless Assistant Setup Guide
Rev. 1.1
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Contents
Contents...... 3 Preface...... 4 Before You Begin ...... 4 1 Selecting a Version...... 4 2 Desktop Assistant Client Requirements ...... 5 Chapter 1 ...... 6 SoftBank Wireless Assistant Registration...... 6 1 Registering SoftBank Wireless Assistant ...... 6 2 SoftBank Wireless Assistant User Account Registration ...... 7 Chapter 2 ...... 9 Configuring the Personal Edition ...... 9 1 Accessing and Logging into the SoftBank Wireless Assistant PC Browser Interface 9 2 Downloading and Installing the Desktop Assistant Client ...... 10 3 Configuring the Desktop Assistant...... 12 4 Configuring the MobileSyncManager ...... 14 Chapter 3 ...... 15 Configuring the Personal Edition ISP Version ...... 15 1 Accessing and Logging into the SoftBank Wireless Assistant Mobile Phone Browser Interface ...... 15 1.1 Configuring the ISP Mailbox ...... 15 1.2 If ISP E-mail Cannot be Automatically Configured...... 17 Chapter 4 ...... 18 Mobile Phone Configuration ...... 18 1 Mobile Sync Manager Installation...... 18 2 Mobile Sync Manager Account Setup ...... 19 2.1 For <804NK/NOKIA N71><705NK/NOKIA N73> Users...... 19 2.2 For <702NKⅡ/NOKIA6680> Users...... 20 2.3 For
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Preface Before You Begin
1 Selecting a Version
SoftBank Wireless Assistant Personal Edition is available in the following two versions. Select an appropriate version according to the circumstances in which you will use the product.
· Users who have a PC which is constantly connected to a network should install the Personal Edition Desktop Assistant Client on their PC. E-mail, calendar, contacts and work information (not available on some versions) will be synchronized for the profile set up on the Desktop Assistant Client. Synchronization will only be performed while the PC and Desktop Assistant Client are running and connected to the network.
Configure the Personal Edition according to the following procedure.
Chapter 1 [SoftBank Wireless Assistant Registration］
↓
Chapter 2 [Configuring the Personal Edition]
↓
Chapter 4 [Mobile Phone Configuration]
· Users who do not have a PC which is constantly connected to a network should install Personal Edition ISP Version. Connection information for the ISP mail server to be synchronized must be registered. The ISP Version does not synchronize calendar, contacts or work information. Configure the ISP Version according to the following procedure.
Chapter 1 [SoftBank Wireless Assistant Registration］
↓
Chapter 3 [Configuring the Personal Edition ISP Version]
↓
Chapter 4 [Mobile Phone Configuration]
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2 Desktop Assistant Client Requirements
The computer on which the Desktop Assistant Client will be used must meet the following requirements. Preface
· Memory: 64 MB of memory or greater · HDD Space: Minimum 32 MB
· Internet: Constant Connection Begin · The PC must connect to the internet when the power is turned on, however the E-mail
client does not have to run at this time. You
· Do not configure energy saving features on the computer. Setting these features may cause the power to be turned off. Before · OS: · Single User Access: Windows XP · Multi-user Access (Delegated connections): Windows XP · Browser: · Microsoft Internet Explorer 5.01 or later · Netscape 4.7, 6.1, 6.2 (Desktop Assistant can be used with Netscape, however Internet Explorer must still be installed.) · Groupware: · Microsoft Outlook 2003 SP1 · IBM® Lotus® Notes 6.5.4 You must have local Administrator privileges on your PC to install the Desktop Assistant on it. If you do not have Administrator privileges, ask your System Administrator to add these privileges to your PC account.
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Chapter 1 SoftBank Wireless Assistant Registration
1 Registering SoftBank Wireless Assistant
Register by accessing the SoftBank Wireless Assistant mobile phone site through the Yahoo! Mobile main menu, and then following the procedure below.
1. From the [Yahoo! Mobile!] top menu, select [Menu List] > [Mail Contents] > [Mail Applications] > [SoftBank Wireless Assistant] on your mobile phone. （Figure 1-1）
Figure 1-1 SoftBank Wireless Assistant Site
2. At first, the site is displayed in Japanese for all customers. If you wish to view the site in English, please click the "English" at the bottom of this page. Select [Register Now] to begin registration. （Figure 1-2） Select the [日本語] link to switch to the Japanese page. 3. Continue to the Terms and Conditions page.
4. Select [Read], to continue to the terms and conditions page. Select [Agree] after confirming all the terms and conditions.
Figure 1-2 Registering the SoftBank Wireless Assistant
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1
5. On the Fee (My Menu) registration screen, select ［OK］to purchase the SoftBank Wireless Assistant. （Figure 1-3） Chapter 6. Be sure to click [Next] on the Member Registration Complete Screen. Be sure to click [Next] on the Member Registration Complete Screen.
Registration
Figure 1-3 Purchasing the Service Assistant
Once Content Registration is completed, content fees will be charged. Wireless
nk
SoftBa 2 SoftBank Wireless Assistant User Account Registration
Access the SoftBank Wireless Assistant PC browser interface and after accepting the SoftBank Wireless Assistant Terms and Conditions, carry out SoftBank Wireless Assistant user account registration according to onscreen instructions （Figure 1-4 - Figure 1-6）。
7. Set the Password. This password will be required each time you use the SoftBank Wireless Assistant so make sure to make note of it.（Figure 1-4）
Figure 1-4 Password Settings
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8. Once you have arrived at this screen, the SoftBank Wireless Assistant account registration is complete. （Figure 1-5）
9. Next we will configure mailbox settings. Select Exchange or Domino based on your usage conditions. Enter the E-mail address you wish to synchronize. Continue to Chapter 3 [Configuring the Personal Edition ISP Version］ if using the ISP Version.
Figure 1-5 Registration Complete Screen
Exchange or Domino settings can also be performed from your mobile phone. Select Exchange or Domino based on your usage conditions.
10. Check the Welcome E-mail that is sent to the E- mail address you entered. Leave the mobile phone on this screen while you check the E-mail.（Figure 1-6）
Figure 1-6 Welcome E-mail Sent
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Chapter 2 2
Configuring the Personal Edition Chapter
Next use the SoftBank Wireless Assist account you have registered to access the SoftBank
Wireless Assist PC browser interface via the internet from your PC and download, install and configure the PC application (Desktop Assistant Client). Edition
1 Accessing and Logging into the SoftBank Wireless Personal Assistant PC Browser Interface the
1. Access the interface from Internet Explorer on your PC according to the [Install the Desktop Assistant] section in the Welcome E-mail （Figure 2-1） or access the following URL. URL：https://wireless.softbank.ne.jp/ Configuring When directly accessing the site, enter your mobile phone number and the password you set and click [Log In].（Figure 2-2）
Figure 2-1 Welcome E-mail
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Figure 2-2 Accessing the SoftBank Wireless Assistant PC Browser Interface
2 Downloading and Installing the Desktop Assistant Client
Download the Desktop Assistant Client from the SoftBank Wireless Assistant PC browser interface and install it on your PC.
Have the information for the profile you want to synchronize ready before hand.
1. Once you login you will be taken to the [Setup Wizard – Company] screen for configuring the Desktop Assistant Client.
2. Read the download instructions and select ［Download Now］. （Figure 2-3） Make sure to select [Save(S)] at this point, and do not delete the downloaded installer (It will be used when uninstalling the Desktop Assistant Client)
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2
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Configuring
Figure 2-3 Top Page after Login
3. Once the download is complete, select ［Save the program to disk］ to save the installer.
4. Run the Installer.
5. Read the terms of use and click [Yes].
6. Follow the on-screen instructions to complete the installation.
7. Select Lotus Notes or Microsoft Outlook depending on which you use and click [Next] (Figure 2-4).
Figure 2-4 E-mail Application Selection
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8. Select the installation destination and click [Next] (Figure 2-5).
Figure 2-5 Specifying the Installation Destination
Figure 2-6 Install Complete
This completes the Desktop Assistant Client installation.
3 Configuring the Desktop Assistant
The Desktop Assistant Client setup will start automatically once installation is complete （Figure 2-7）.
1. Enter your mobile phone number and the password you set in Chapter 1 2 "SoftBank Wireless Assistant User Account Registration" and click [Next] to continue. You will be taken to the configuration screen for the E-mail account to be synchronized with the SoftBank Wireless Assistant application (Figure 2-7)。
Figure 2-7 Desktop Assistant Client Setup
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2. Enter the profile to be synchronized and that profiles authentication information.（Figure 2-8） 2
If the information is already filled in, confirm that it is correct before continuing. Chapter
Edition
Personal
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Configuring
Figure 2-8 Profile Setup
3. Select ［Account Setup ］ and then ［Next］ and the Desktop Assistant Client will begin to communicate with the SoftBank Wireless Assistant server. If communication is successful, Desktop Assistant Client setup is complete.
4. This completes the Desktop Assistant Client setup. Return to your mobile phone and click ［Next］. (Figure 2-9)。
Figure 2-9 Mobile Phone Browser
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4 Configuring the MobileSyncManager
Configuring the SoftBank Wireless Assistant Program downloaded to your mobile phone. First, select [Mobile SyncManager] from the menu on the left side of SoftBank Wireless Assistant PC browser interface website.
1. Check that the timezone is set to [Japan Standard Time] and click [Next]. (Figure 2-10)
Figure 2-10 Select a Timezone Screen
2. Check that the account to be synchronized with SoftBank Wireless Assistant is displayed. (Figure 2-11)
Figure 2-11 Register Mailbox
This completes setup on the PC.
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Chapter 3 3
Configuring the Personal Edition ISP Chapter Version
1 Accessing and Logging into the SoftBank Wireless Version
ISP
Assistant Mobile Phone Browser Interface
The ISP Version periodically checks mail that has arrived at the ISP mail server and allows it to
be sent to your mobile phone. This section explains IXP mailbox setup. Edition
Have the information for the ISP E-mail account you will use ready. Personal
the
1.1 Configuring the ISP Mailbox nfiguring Co
1. Select ［Internet [POP/IMAP]］ to add an ISP mail account. (Figure 3-1)
Figure 3-1 Mailbox Setup Screen
2. Enter the［E-mail Address］ and ［Password］ for the ISP you wish to use. You can also set a ［Display Name］ to distinguish between different registered mailboxes. (Figure 3-2) The mail server and account information you entered will now be authenticated. This may take a few minutes.
Figure 3-2 Adding Account Information
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3. Configuration is complete when the ［Mailbox Successfully Created］ screen is displayed. (Figure 3-3)
Figure 3-3 Setup Complete
Automatic configuration cannot be completed for some ISPs. If this occurs, manually configure the mail box according to 1.2 [If ISP E-mail Cannot be Automatically Configured］.
4. If you wish to add another ISP mailbox, select ［Yes］, to quit configuration, select ［No］.
5. You will be returned to the SoftBank Wireless Assistant Home page. Check that your inbox is displayed. (Figure 3-4)
Figure 3-4 Added Mailbox
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3 1.2 If ISP E-mail Cannot be Automatically Configured Automatic configuration cannot be completed for some ISPs. If this occurs you will need to
manually enter the ISP mail server information. Chapter
1. The previously entered Login and Password information will be displayed. Enter the ISP POP
mail server information in the ［Server］ field. (Figure 3-5)
［ ］ Version 2. You can also set a Display Name to distinguish between different registered mailboxes. ISP
Edition
Personal
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Figure 3-5 Mail Server Registration
3. Configuration is complete when the ［Mailbox Successfully Created］ screen is displayed. If you Configuring wish to add another ISP mailbox, select ［Yes］, to quit configuration, select ［No］. (Figure 3-6)
Figure 3-6 Setup Complete
4. You will be returned to the SoftBank Wireless Assistant Home page. Check that the inbox you registered is displayed.(Figure 3-7)
Figure 3-7 Confirming the Inbox This completes ISP mailbox configuration.
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Chapter 4 Mobile Phone Configuration
Download and install the [Mobile Sync Manager] synchronization application on your mobile phone once settings are completed on the PC to complete the SoftBank Wireless Assistant installation.
1 Mobile Sync Manager Installation
Once mailbox registration is complete, SoftBank Wireless Assistant account configuration is also complete. Connect to the internet with your mobile phone and download the Mobile Sync Manager.
1. Select [Get Software] to continue. (Figure 4-1)
2. From this point on, download and install the application according to the onscreen directions.
3. Please thoroughly review the terms of use when they are displayed part way through the installation process.
4. Installation will begin once you agree to the terms of use.
Figure 4-1 SoftBank Wireless Assistant Home Page
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4 2 Mobile Sync Manager Account Setup
*Procedures hereafter differ according to mobile phone model. Continue after confirming your mobile phone model. Chapter
2.1 For <804NK/NOKIA N71><705NK/NOKIA N73> Users
1. The application will start automatically.（Figure 4-2） Configuration
Phone
Mobile
Figure 4-2 Application Starting
2. Enter your mobile phone number. Next enter the Password you set during registration.（Figure 4-3）
3. After selecting [Next], select reset for existing mailboxes, contacts and schedule data on the mobile phone.
Figure 4-3 Mobile Phone Number Input
Cleanup deletes existing mail, contacts and schedule data saved on the mobile phone after they are backed up to a PC when [Reset] is pressed, in order to prevent existing data from overlapping with data which will be downloaded to the mobile phone via SoftBank Wireless Assistant synchronization. Make absolutely sure to backup any data which may need to be saved beforehand. If [Cancel] is selected, the mail, contacts and schedule data on the mobile phone will not be altered in anyway.（However, in the event that the data on the mobile phone and the PC overlap, two copies of the same data will end up on the mobile phone.）
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4. Data will be reset when cleanup is performed.
Figure 4-4 Backup Confirmation Screen
5. This completes the Mobile Sync Manager setup. The application will automatically attempt to communicate with the SoftBank Wireless Assistant server. Connection status can be confirmed on-screen. The first time synchronization is performed, only the newest 50 messages will be downloaded, remaining messages will be downloaded in order each time thereafter.
2.2 For <702NKⅡ/NOKIA6680> Users
1. The application will start automatically.
2. Enter your mobile phone number and the password you set during registration then select [Finish].
3. After selecting [Finish], select reset for existing mailboxes, contacts and schedule data on the mobile phone.(Not for ISP version) Cleanup deletes existing mail, contacts and schedule data saved on the mobile phone after they are backed up to a PC when [Reset] is pressed, in order to prevent existing data from overlapping with data which will be downloaded to the mobile phone via SoftBank Wireless Assistant synchronization. Make absolutely sure to backup any data which may need to be saved beforehand. If [Cancel] is selected, the mail, contacts and schedule data on the mobile phone will not be altered in anyway.（However, in the event that the data on the mobile phone and the PC overlap, two copies of the same data will end up on the mobile phone.）
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4. If communication is successful (Figure 4-5), click right on the directional key to open the mailbox settings screen. （Figure 4-6） Chapter
Configuration
Phone
Figure 4-5 Communication Successful Figure 4-6 Inbox E-mail Limit Mobile 5. The application will automatically attempt to communicate with the SoftBank Wireless Assistant server after you have selected whether or not to reset the device data.
2.3 For
1. The application will start automatically.（Figure 4-7） 2. Enter your mobile phone number and the password you set during registration then select [OK].
Figure 4-7 Login Screen Figure 4-8 Folder List (While connected)
3. The [Confirm Connection] screen will be displayed. Select ［Yes］ to display the [Send Packet?] screen, and select [Yes] again to begin active processing. 4. Next the [Download Update?] screen will be displayed. Select ［Yes］ here as well to begin communication with the SoftBank Wireless Assistant server. 5. You will be taken to the Folders screen. If the connection status mark is shown in the upper right of the screen then synchronization is being executed correctly. If communication with the SoftBank Wireless Assistant server is successful, the [Connected] mark indicating that communication is in progress will be displayed.(Figure 4-8)
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Chapter 5 Uninstalling the SoftBank Wireless Assistant
1 Uninstalling the Desktop Assistant Client from Your PC
Uninstall using the Windows [Add or Remove Programs] feature or by running the Desktop Assistant Client installer you downloaded via the PC browser interface and following the onscreen instructions.
2 Mobile Sync Manger Uninstallation
In the event that you will no longer use the Mobile Sync Manager or will change mobile phones, uninstall the application using the following procedure.
2.1 For <804NK/NOKIA N71> <705NK/NOKIA N73> Users
1. Select ［Menu］>［Entertainment］.
2. Select [SoftBank Wireless Assistant].
3. Select ［Options］>［Delete］, and select ［Yes］ on the delete confirmation screen to uninstall.
2.2 For <702NKⅡ/NOKIA6680> Users
1. Select ［Menu］>［Tools］>［Applications］.
2. Select SoftBank Wireless Assistant.
3. Select ［Options］>［Delete］, and select ［Yes］ on the delete confirmation screen to uninstall.
2.3 For
1. Select [Menu] > [S!Application (VApplication)](or [Entertainment] > [ S!Application (VApplication)]) > [ S!Application Library (VApplication Library)]. * There may be some differences depending on your mobile phone model.
2. If Mobile Sync Manager is running, close it.
3. Select [SoftBank Wireless Assistant].
4. Select [Menu] > [Delete], and select [Yes] on the delete confirmation screen to uninstall.
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Chapter 6 6
Cancellation Chapter
1 Cancelling SoftBank Wireless Assistant
Cancelling SoftBank Wireless Assistant registration.
4. Access the SoftBank Wireless Assistant website by selecting [My Menu] > [SoftBank Wireless Cancellation Assistant] from Yahoo! Wireless!Yahoo!.
5. Enter your registered mobile phone number and password and click [Log In].
6. Select ［SoftBank Wireless Assistant Settings］. （Figure 6-1）
7. Click ［Cancel Registration］.
Figure 6-1 Cancellation Step ①
8. Select [OK] on the Fee (My Menu) Cancellation screen to complete cancellation.（Figure 6-2）
Figure 6-2 Cancellation Step ②
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Chapter 7 FAQ
1 Frequently Asked Questions
Frequently asked questions regarding the SoftBank Wireless Assistant are noted below. Please check the following information if you have any questions or problems during use.
1.1 Setup Trouble Problem Solution Where do I download the mobile The MobileSyncManager can be downloaded after phone application? connecting to the SoftBank Wireless Assistant login page and entering your mobile phone number and password, then clicking the MobileSyncManager link on the page displayed after login. Connect to the login page using one of the two methods below.
1. Enter https://wireless.softbank.ne.jp
2. From the menu select [Menu List] > [Mail Contents] > [Mail Application] > [SoftBank Wireless Assistant] After setting the "Mobile Phone Try the following 2 solutions. Number" and "Password", I receive a "400 Activation Error" and am 1. Restart your mobile phone and try again. unable to proceed. 2. If you enter a mistaken ID or Password 3 times, you account is temporarily locked. Wait 30 minutes and try again with the correct ID and Password. After setting the "Mobile Phone This is an authentication error. It is possible you have Number" and "Password", I receive entered the wrong ID or Password. a "401 Activation Error" and am Check your information and try again with the correct ID unable to proceed. and Password. After setting the "Mobile Phone It is possible that the connection made to download the Number" and "Password", I receive SoftBank Wireless Assistant application is still active. a "403 Activation Error" and am （ unable to proceed. If the bidirectional arrow underneath the 3G mark is displayed, it means that the mobile phone is communicating.） Press and hold the end conversation key for a few moments, and then end your Internet session and you should be able to continue setup. Try again after checking the above.
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After installing the Desktop This message appears when Outlook is not the default 7 Assistant Client, the following mail client. message is displayed and I am ［ ］ unable to continue setup. On the [Programs] tab in Internet Options (IE Properties) set the ［E-mail］ option to [Microsoft Chapter "The existing mail client is not Outlook]. configured correctly, or the mail client is unable to receive mail at
the present time. Start Microsoft Office Outlook and set it as the
default mail client."」 FAQ What is the maximum number of 50 mail messages will be synchronized during initial messages for initial mail synchronization. synchronization? My contacts are registered twice. When using the Symbian version, if the same contacts are saved on both the mobile phone and the PC, they are registered twice. This can be avoided by selecting Reset on the Cleanup screen during installation in order to delete the mobile phone contacts, at then synchronizing the contacts from Outlook/Notes. Contacts can only be synchronized for Notes when using the Personal Edition (PC version).
1.2 Trouble During Use Problem Solution Can I make voice calls and run Yes, because SoftBank Wireless Assistant runs in the other applications while SoftBank background. Wireless Assistant is running?
E-mail synchronization stops during Periodically an information recovery synchronization use. (Repair Sync) is run. Wait for this to run and see if it fixes the problem. Or, for customers using the Desktop Assistant Client, check to see if the PC is logged in. Using the Desktop Assistant Client to synchronize from a computer locks the account, however if the computer goes into standby or sleep mode, or is turned off during synchronization the synchronization process may stop. Is there a limit to the number of · Symbian Version: Automatic reception stops at 2KB, characters that can be sent or however if you select to receive more, this version received in mail? can be used with no limits. However, data cannot be saved if it exceeds the mobile phone's memory limit. Can the number of mail messages · Symbian Version: Yes to receive be set on the mobile The setting can be made from [Menu] > [SoftBank phone? Wireless Assistant] > [Inbox Message Limit].The value can be set from 10 to unlimited (1000 messages for the 804NK/705NK).Configure according to your situation.
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When forwarding mail from my Quoted text isn't displayed while editing a message on mobile phone, the quoted text isn't the mobile phone. Quoted text is sent to the recipient as displayed. normal.（Quoted text is also not included in the mobile phone sent items folder.） How many days are synchronized · From two weeks past to 3 months ahead can be for the calendar? synchronized. The calendar time is different than It is possible that the time zone is not set to Japan Time. that of the PC. Set the time zone from the PC browser interface. When I add an E-mail address from This is in accordance with SoftBank Wireless Assistant my mobile phone, the E-mail specifications. address is registered as E-mail 3 Up to 3 E-mail address can be set for each contact, however only one E-mail address can be synchronized on a mobile phone. Set the E-mail address you wish to use from your mobile phone as "E-mail Address 1" because SoftBank Wireless Assistant sets E-mail addresses in the 1-3 order shown on the SoftBank Wireless Assistant Site. Can the mobile phone language Yes. setting be changed to English? Set the mobile phone language to English from [Menu] > [Tools] > [Settings] > [Mobile Handset] > [General]. Can the global address list be The global address list cannot be used from the viewed from a mobile phone? application. It can be viewed from the mobile phone browser. However, customers who use the 804NK/705NK can use the global address list from the application. I want to maintain my mobile phone Synchronization can be stopped by ending the SoftBank and PC contacts separately. I do Wireless Assistant application. not want to synchronize. It is recommended that you keep a backup of previous contacts in this event.
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7 1.3 Other Problem Solution Chapter Can the SoftBank Wireless The application cannot be moved to an MMC or SD card Assistant application be moved to (memory card). an MMC (Multi Media Card)?
Is there a limit to the number or Between 6 and 25 half-width (single byte) alpha-numeric type of characters that can be used characters and symbols can be used. when resetting the password on the FAQ Capital and lowercase letters are differentiated. SoftBank Wireless Assistant site? Is there an English version of the You can switch to the English version site by either SoftBank Wireless Assistant site? clicking the "English" link on each of the SoftBank Wireless Assistant sites, or by replacing the "/ja_jp" with "en_us" in the URL.
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