Annual Report 2015

Settlement Inclusion Aged Care Contents

1 Introduction 3 Our People

Mission, Vision, Values 4 Localities 13 Priorities 2013-2018 5 Organisation Structure 14 Snapshot of the year 6

2 Where we are now 4 SMCS Services, Performance and Chairperson's Report 8 Finances Director's Report 9 Aged Care Services 16 Summary & Overview 12 Settlement Services 20 Poverty Alleviation 22 Services

Other Services 23

2015 Financial Summary 24 Acknowledgements 36

Contact SMCS Head Office

3 General Bridges Crescent, Daceyville, NSW, 3922 t: (02) 9663 3922 e: [email protected] w: www.sydneymcs.org.au

2 Annual Report Multicultural Community Services Sydney Multicultural Community Services Annual Report 3 Mission SMCS Strategic Priorities Sydney Multicultural Community Services is a not-for-profit organisation committed 2013-2018 to the direct relief of suffering among people, who, because, of barriers such as language, poverty, isolation and disability are not able to enjoy the advantages of this

society. Strengthening Capacity

Assist staff to practice people-centred approaches in their work with migrants and refugees who are new settlers in and the aged CALD experiencing disadvantage.

Encourage and enable networking and information exchange among staff and other organisations in Vision the catchment area.

To help disadvantaged and marginalised Provide support services to disadvantaged and marginalised people especially to refugees from a migrants and refugees to be involved in and non-English speaking background (CALD). appreciated by Australian society while Support new and emerging (CALD) organisations to provide relevant services for their target. maintaining their cultural identity. Values Positioning and Engagement

Lead by commitment and example. Respect Compassion and valuing diversity. Gather and communicate stakeholder views and experience and undertake monitoring, evaluation and wider research to inform representation.

Inclusiveness and Social Equity Communicate, consult with, and engage government, other sectors, relevant organisations and the media. Respecting others views, culture, choice, Forge and maintain strategic alliances with other organisations and sectors. freedom and social justice.

Integrity Innovation and good Practice Honesty and congruence between what we say and what we do. Foster and promulgate good practice in organisational development, service delivery and community Openness development innovations among staff and members. Professionalism, transparency and the development of a learning culture. Promote overall policy and program innovation.

Creativity and Compassion Governance Flexibility, adaptive to change and capacity for innovation in order to incorporate Have exemplary governance practices. and represent Culturally and Linguistically diverse (CALD) specific needs.

4 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 5 SMCS Snapshot of the year

1 2 5 6

3 4 7 8

1. SMCS Day Care outing, June 2015 2. SMCS Barbecue, February 2015 5. Harmony Day Celebration, March 2015 6. SMCS visit, October 2015

A snapshot of one of SMCS's Day Care groups SMCS held a Barbecue as part of Multicultural Harmony Day celebrates Australia's cultural In October SMCS welcomed the Hon. Shayne returning from a day of activities and a visit to the Week with SSP clients in attendance to help build diversity. SMCS was part of this celebration. Neumann MP and the Hon. Matt Thistlewaite MP park on SMCS's bus. bridges. to our Daceyville office, pictured with Gianni Cupri cooking for the Day Care group. 3. SMCS 2015 Carnivale, March 2015 4. SMCS 2015 Carnivale, March 2015 7. SMCS visit, October 2015 8. Harmony Day Celebration, March 2015

An annual event, the SMCS Carnivale celebrates An annual event, the SMCS Carnivale celebrates In October SMCS welcomed the Hon. Harmony Day celebrates Australia's cultural the diversity of Aged Care clients, as part of Senior the diversity of Aged Care clients, as part of Senior diversity. SMCS was part of this celebration. Shayne Neumann MP and the Hon. Matt Week. Week. Thistlewaite MP to our Daceyville office. Pictured with Director Rosa Loria (centre).

6 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 7 Chairperson's Report Director's Report

As Chairperson of Sydney Multicultural Sydney Multicultural Community Services Community Services it gives me great has successfully achieved many significant pleasure to present this report to the 2015 milestones and fronted many environmental Annual General Meeting. challenges during 2015. Our 35th year of operation has marked yet another year It has been an exciting year for of change and achievement. Our success multiculturalism and a challenging year can be attributed to our professional and for services such as SMCS where access, adept Management Committee and Staff equity and inclusion are at the core of Members who have driven our superior our operation. The SMCS Management performance throughout the year. While some advocates have argued for Committee, staff and volunteers can be CALD seniors to lose the special needs classification under the Aged Care Act, so as proud of our achievements in 2015. We Service excellence: have maintained strong advocacy, built Over the last 35 years our strength as an to their issues into mainstream aged solid partnerships, improved our financial organisation has been our commitment care policy, such a position will be risky and position and continued to produce work to migrants, refugees and the needs of overestimate the progress that has been made. This position assumes CALD issues of high quality and effectiveness, SMCS In 2015, SMCS is happy to announce the CALD aged communities and their carers. are understood by service providers when has also maintained high levels of financial expansion of settlement services to include At Sydney MCS we continue to focus they are not. The recognition in the act is still accountability. the Lower North Shore. on delivering effective, appropriate and responsive service provision to these clients. very important. I go to meetings and I can guarantee that I will be the only person that Sydney MCS provides a culturally safe The Board continues to develop its role in As an independent agency, we continue raise CALD issues at those meetings. Views environment with services that meet the evolving SMCS's strategic direction, more to make the most of our limited resources in society that older CALD people 'should diverse needs of new migrants, refugees, than able led by the executive officer, Rosa in innovative and effective ways in order have learned English by now', or 'they should and the frail aged CALD community. It has Loria. We are also enhancing our governance to provide crisis relief and assistance, just cope' persist. been yet another exciting year as the Centre strategies to keep pace with funding Settlement and Aged Care services to continues to grow with new staff, services, refugees and others. meet the needs of migrants, humanitarian projects, community groups and programs entrants and the aged CALD communities Our key focus is to address the needs of persons while also reducing the impact of to cover new regions. New and old staff I wish to give thanks to SMCS Director and carers. barriers arising from language and cultural are given orientation and training to equip Rosa Loria for her professionalism in differences. Therefore, it is essential for them to keep up with a changing world and management and coordination of all services Increased relevant and accessible program SMCS to continuously improve and expand we are always mindful of Work Health and at SMCS. A big thank you to the Aged Care delivery: our capacity to deliver effective and relevant Safety standards. The Centre, has continued Support Committee for their support of Access to service is a key issue for SMCS. client services to CALD community groups. to be well maintained, providing a clean and our Frail Aged and Dementia specific Centre Our target group are people from culturally While population as a whole pleasant environment for both clients and Based Day Care Program, Community and linguistically diverse backgrounds who is ageing, the population of people from staff. Visitors Scheme, Multicultural Home Care generally lack awareness of and access to CALD backgrounds is ageing at a more rapid Packages and the Multicultural Healthy available resources and opportunities. rate. Ageing Project (MHAP). People from CALD backgrounds share “It has been an exciting "Projections of older immigrants" People There are many volunteers who have run with other Australians, the ménage of from CALD backgrounds 1996-2026 year for multiculturalism social groups, given English tuition and circumstances that arise from the ageing Health and Welfare Report) states that provided support of our migrants and process. However, they also have unmet 22.5% of older Australians will be from and a challenging refugees. To them I say 'thank you!' cultural, linguistic and spiritual needs CALD backgrounds by 2011. This reflects year for services such and face multiple barriers in accessing appropriate aged care services and support a significant growth rate of 23% for the as SMCS...in 2015" Alec Alexandrou in older age, and government pays lips Australian born population. This changing CHAIRPERSON service to the needs of the cohort. demography is largely due to the ageing

8 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 9 Director's Report cont.

“Over the last 35 years our strength as an organisation has been our commitment to migrants, refugees and the needs of CALD aged communities and their carers".

of the large-scale immigration intake to Throughout 2015, we have formed Australia after the Second World War. The and further consolidated a number of 2007 addition of Day Care for Frail Aged/ partnerships with mainstream and ethnic Dementia clients for the Eastern area of specific organisations. Sydney is a direct response to this need. Effective Management: The Legal Aid Family Law Clinic service continues to run twice monthly at our The Management Team and Committee Daceyville office. have continued to secure income from a range of sources, developing a broad During 2015 Settlement Services and diverse funding base that ensures International (SSI) in partnership with MRC's ongoing financial viability. SMCS has a in NSW secured funding for the Ability very effective model of management that Links program, which will see a number facilitates a well-planned and accountable of disability linkers working from various service. The SMCS Team is progressive, locations across Sydney to assist people committed and directly contributes to with disabilities to access vital services. continuous improvements of the day to Sydney MCS has secured an Ability Links day management and quality of the SMCS worker to provide this service for our Sydney services. Complementary to this is the MCS office, as well as the Settlement continued development and implementation Service Program. of excellent financial management systems and practices to ensure the viability to Leadership and Innovation: implement Sydney MCS's organisational objectives. An ongoing challenge for Sydney MCS is to show leadership in our response to the Sydney MCS recently hosted delegations specific needs of CALD communities within from Korea and Japan. The delegations the Eastern Sydney and the Inner West visited for a series of consultations on the region. The allocation of new and additional Centre's services policy, management and program funding confirms and re-enforces administration and the role as a Migrant our leadership ability. Centre in the Australian context. IMAGE Above Overall we have a two-fold approach In October SMCS welcomed the Honourable Shayne Neumann MP and the Honourable Matt to service provision, involving culturally Rosa Loria, Thistlewaite MP to our Daceyville office, pictured with Director Rosa Loria (centre) and SMCS staff appropriate and community networking. DIRECTOR members.

10 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 11 SMCS Summary and Overview SMCS Localities

Currently, Sydney Multicultural Community Sydney Multicultural Community Services currently covers the local government areas (LGA) of: Services has a staff of 48 who cover eight Ashfield, Botany Bay, Burwood, Canada Bay, Canterbury, City of Sydney, Leichhardt, Marrickville, program areas for the Eastern and Inner Randwick, Strathfield, Waverly and Woollahra and this year the Lower North Shore (Crows Nest, West areas of Sydney. SMCS programs Greenwich, Lane Cove, Mosman, North Sydney and Willoughby). include:

Commonwealth Home Support Programe (CHSP) North CALD Frail Aged/ Dementia Day Care West Western Sydney Multicultural Community Services (SMCS) CALD Community Visitors Scheme (CVS) Suburbs Northern is a community based not-for-profit organisation Beaches specialising in service provision for culturally and Settlement Services Program (SSP) linguistically diverse communities in the Eastern Humanitarian Settlement Services (HSS) Suburbs, Sydney LGA and the Inner West region. Our support services include aged care services, Migration Agent carer support services, settlement and migration North Shore Legal Aid Family Law Clinic Western Sydney support services and crisis relief and financial support services. Our funding is provided by Counselling Service (in partnership with Commonwealth, State and Local Governments. Barnardos and Therapeutic Access) Inner Sydney Finished in June 2015 During 2014-2015, numerous requests and Social Groups and Health Information enquiries from clients were addressed and South West managed by service staff within our Centre, Multicultural Healthy Ageing Project. which in total, covered over 16 languages. SMCS Finished in June 2015 South Sydney has provided services worth $2,00,431 across a number of areas, including personal care, respite Energy Account Payment Assistance care, meals, home maintenance, occupational (EAPA) Lower North Shore therapy, community settlement work, casework Material Assistance Program and group work. Canada Bay Group Work Key: Strathfield Leichhardt Emergency Relief Program ( this year SMCS Head Office Ashfield Sydney CBD 'SMCS specialises Burwood extended to cover South east and Inner SMCS Offices in service provision Marrickville Randwick West Member MRCs for culturally and Canterbury Botany Commonwealth Health Support Bay linguistically diverse Program area covered by SMCS Rockdale Hurstville communities'. Settlement Service Program Kogarah area covered by SMCS

12 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 13 SMCS Staff Organisational Chart

14 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 15 Aged Care Services SMCS Aged Care Services currently assist elderly migrants and refugees from over 17 language and nationality backgrounds. Our diverse services cater to a wide range of needs, with the primary aim to assist clients to meet health and wellbeing goals while living independently at home. Our services assist to reduce isolation experienced by many frail aged CALD residents due to the language barrier. SMCS strives to maintain high levels of quality and efficiency in services delivery to our vulnerable communities. Images Above A snapshot of one of SMCS's Day Care groups, July 2015

Community Home Support FIGURE 1 CHSP culturally background Program (CHSP)

SMCS continues to deliver 75 Community 2015 Aged Care Approvals Round (ACAR). Home Support Program (formerly called The demand for higher level CALD Home Multicultural Home Care packages) across Care Packages is at a critical level. Until the South East and Inner West Sydney now, SMCS has only been funded to service regions. Our experienced staff includes lower Level 2 Packages. We have applied for two team leaders, (one of whom is also higher Level 3-4 places in the recent ACAR. a registered Occupational Therapist) two Funding for Level 3-4 places would allow us administration staff, and over 20 dedicated to service clients who are on the wait list for and skilled multi/ bi-lingual care workers. Level 3-4 Package from another provider. CHSP staff speak over 17 languages The allocation of additional funding places combined, allowing our service the ability to SMCS would assist in addressing some of to cater to residents from diverse CALD these pertinent issues. background. Our service specialises in culture and language specific care, and our Please see graphs on page 17 for SMCS's 2015 care worker staff continue to be mentored Community Home Support Program statistics. and up-skilled in order to maintain high standards in quality care. Our Packages are now part of the Consumer Directed Care (CDC) model.

Access and equity for CALD remains a 18% Key: significant issue in the Home Care sector. Home Care Brockerage (SMCS) SMCS recently submitted a tender for additional CHSP funding places through the 82% Community Home Support Program (CHSP)

FIGURE 2 82 % CHSP, 18 % Brockerage

16 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 17 Aged Care Services

Multicultural Centre Community Visitors CALD Case Management Based Day Care Scheme (CVS) for the Aged (CCMA)

SMCS Multicultural Centre Based Day Care The activities run by our centre for seniors This initiative is funded by the Australian SMCS has received funding for the Program is funded by Commonwealth assist them with their emotional, mental Government of Department of Social Australian Government Department of Home Support Program (CHSP). The service and physical wellbeing. For some residents, Services (D.S.S). It has been a busy year for Social Services (D.S.S) to provide a new HACC provides social, recreational and respite participation in a group gives them and Sydney Multicultural Community Services Case Management Service in the Inner West support for senior and frail aged CALD their partner, family member or carer the (SMCS) in delivering the Community Visitors Sydney region. The program was extended residents in South East Sydney. Groups run opportunity for much needed respite for Scheme. 2015, has seen a flourishing of part time till June 2016 and assists persons from Monday to Friday at the centre and a few hours during the day. This helps to growth in the program from seeds sown aged 65 years and over who are of CALD each group attends a monthly outing to a relieve burdens on families and support between March-June 2015. background and need help accessing aged place of interest. networks for these clients and assists them care services. in maintaining healthy independence. We have gone from having 23% active During 2015 over 300 local residents SMCS has specific CALD groups including Volunteers and 30% active clients to 47% and The type of services our Case Management benefited from our senior social and day Chinese, Spanish, Polish, Maltese, Arabic, 41% respectively and the growth is predicted program can link individuals with include care groups. We hope our centre continues Italian, as well as multicultural groups. Our to keep increasing. Home Care, Respite Care, Aged Care service also caters to CALD person with mild to receive funding for this program well Advocacy , Ressidential Aged Care, Social dementia. into the future, for its benefits to the CALD Support, Allied Health, Occupational Volunteers must be over the age of 18 years, community are significant. This year we also Therapy, Legal Assistance, Crisis Assistance speak a 2nd language, be able to commit 1-2 employed a Diversional Therapist. and many more. The service is free of This important service provides isolated hours per fortnight for 6 months. CALD residents the opportunity to socialise, charge and is available to CALD persons make new friends, and visit new places. Please see below for SMCS's 2015 Day Care Clients must be recipients of a 65 years and over who reside in the Inner Program statistics. Commonwealth Home Care package and/ West Sydney region. Appointments are held or be living in a Government subsidized on weekdays at the Sydney MCS office in residential aged care facility (RACF). Sydenham. Key: 17% Frail Aged/ The Impact of CVS Dementia Clients 83% In April, SMCS's CVS co-ordinator matched Senior Clients Mrs. A with Mr. M at a residential facility. Mr. M is a high needs client, he is immobile FIGURE 2 83 % Senior Clients, 17 % and for 4 years people though incapable of Frail Aged/Dementia clients comprehending speech and speaking back. He had been residing in the RACF for over 10 years, in the last 8 years they had heard him speak 4 times. In the last 4 years he had not spoken at all. On the first introductory meeting between Mrs. A and Mr. M, Mr. M said "Thank you very much", he was so happy to have someone speaking to him in his mother tongue. All the present burst into tears. This story shows the vital role CVS plays in the lives of elderly clients. FIGURE 1 Multicultural Centre Based Day Care cultural backgrounds

18 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 19 SMCS Settlement Services These services are vital in assisting newly arrived migrants and refugees to successfully settle and begin a new life here in Australia.

Humanitarian Settlement Immigration Advice and Settlement Service Services (HSS) Assistance Program (SSP)

Funded by the Department of Social This service is provided free of charge to Formerly Settlement Grants Program (SGP), and refugees to receive the best settlement Services (D.S.S), the HSS program assists migrants and refugees in order to provide this program is funded by the Department services by getting the right information and humanitarian clients in their early immigration consultation and advice. Our of Social Services (D.S.S) and supports the support at the right time, promoting their settlement period in Australia. In supporting qualified and experienced Migration Agent, settlement of newly arrived migrants and personal wellbeing and independence. humanitarian clients to begin their new generously volunteers his time and energy refugees through the implementation of lives, the HSS program focuses on capacity to provide this important service. community development initiatives and the building; establishing clients' confidence provision of casework, information, referral and ability to participate economically and and linkages into mainstream services. socially in the wider Australian community; Sydney MCS is currently funded for one full and equips them with the knowledge and time community development, one full time skills they will need to access services in the casework and community development future. Support through the HSS is tailored and one part time casework. The program to individual client needs, including the aims to support and enhance both individual specific needs of young people. Services migrants and newly emerging communities are provided through a coordinated case as a whole. management approach under the HSS Casework: Includes the provision of program and may include on arrival reception information, referral and advocacy on and induction; assistance with locating short areas such as accommodation, housing, term accommodation; information about the employment, education, English language IMAGE Above Director Rosa Loria meeting with the Hon. referral to mainstream agencies and to other Shayne Neumann MP and the Hon. Matt classes, financial support, health, settlement and community programs; and Thistlewaite MP. counselling, domestic violence, youth and onshore orientation program. family support. Community Development: Includes the The HSS program works with other implementation of projects that aim to settlement and mainstream services to support and empower newly emerging assist clients with their settlement needs community groups in the area of language beyond the HSS period, including AMEP proficient, education in the area of overseas who provide English classes to HSS clients qualification recognition and employment who require language tuition. This allows focused programs. This can involve working IMAGE Above clients of Sydney MCS to have a consistent in partnership with community members A snapshot of Harmony Day event, March 2015, point of contact right throughout his or her and other service providers to facilitate with SMCS Settlement Service Program Community settlement process. Sydney MCS is proud to information sessions, workshops, training Development Officer Inja Stracenski (centre) with SMCS be a provider of Humanitarian Settlement and community linkages. and community staff. Services in partnership with Settlement linkages. Services International, and we look forward to many more years of helping our new IMAGE Above A snapshot of SMCS Barbecue held as part At the core of our work is the motivation to arrivals during the critical stage of their of Multicultural Week. assist newly arrived humanitarian entrants settlement in Australia.

20 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 21 Poverty Alleviation Services Other Services These services assist vulnerable migrants and refugees who These services assist vulnerable migrants and refugees who are experiencing financial crisis and hardship and continue are experiencing financial crisis and hardship and continue to play a vital role in the fulfilment our our centre mission. to play a vital role in the fulfilment our our centre mission.

Emergency Relief Program Energy Account Payment Legal Aid Family Law Early Multicultural Support (ERP) Assistance (EAPA) Intervention Unit Groups

Funded by the Department of Social Services Our financial assistance programs have This Family Law outreach service is provided by Sydney MCS currently runs ongoing support (D.S.S), this program assists people in financial continued to grow in 2015. EAPA vouchers Legal Aid NSW in partnership with Settlement groups for migrant and refugee men and crisis to deal with their immediate situation in a were issued to migrants and refugees who Services International and Sydney MCS. The women. The Multicultural Women's support way that maintains the dignity of the individual were facing a difficult financial situation and clinic runs twice monthly from the SMCS group and the Men's group both run once per and encourages self reliance. Special emphasis people from non-English speaking backgrounds Daceyville Office and is available to the public month. is given to financially supporting newly arrived residing in Sydney, Inner City and Eastern free of charge. The Legal Aid Solicitor can assist migrants and refugees. suburbs areas, experiencing financial crisis. with a wide range of family law issues including During 2015 a partnership was established marital problems, separation/ divorce, child Tax Help with Metro MRC (Campsie) and Advance In 2015, Sydney MCS has experienced a custody, family violence, financial (child support Tax Help is a community based program which Diversity Services (Rockdale) to deliver services continuous demand for Energy Accounts and property) and Department of Community contributes to community confidence in the to a wider area. SMCS continues to cater for Payment Assistance (EAPA) vouchers. Vouchers Service issues. Interpreters can also be provided tax system. The program aims to provide CALD residents in the Botany Bay, Randwick, are available only via appointment to people for those who need language assistance, and assistance and education to low income and City of Sydney, Waverley and Woollahra Local with a Centrelink Statement of Income and/ or privacy and confidentiality is maintained at all disadvantaged people in genuine need of Government Areas are able to request an Health Care Card who are in financial crisis. Due times. The clinic has been running successfully assistance or help. appointment for Emergency Relief. In 2015 to the high demand, clients must call the centre at Sydney MCS for over two years now and SMCS assisted 1034 clients through the beforehand to book an appointment, as SMCS feedback from participants has been very This service, now in its 26th year of operation, Emergency Relief Program. Actual eligibility has only a limited number of vouchers available. positive. is delivered by a network of 1200 volunteers is deemed through a financial assessment Sydney MCS is on of 15 centres providing EAPA in over 800 centres nationally. In 2013, over which is conducted by a caseworker. The vouchers. With the rise in the cost of electricity English Classes 58000 people nationally were assisted; financial assessment takes into account proof we have recently experienced, we anticipate the including people from non-English speaking of income, Centrelink benefits, rental expenses, demand for vouchers will continue to increase. Sydney MCS continues to run free and Indigenous backgrounds, those with outstanding bills and accrues debt, medical conversational English classes at both beginner disabilities and young people lodging a return costs and other relevant factors. Oz Harvest Food Rescue and intermediate level. Classes are held for the first time. weekly during school terms and are taught by Telstra Bill Assistance Oz Harvest generously delivers food to enthusiastic volunteers. Our English classes SMCS Daceyville every Friday for our most have been running for many years and continue Program disadvantaged clients to receive a food to help migrants and refugees to develop vital donation. All clients must be assessed to The Telstra Bill Assistance Program is aimed English language skills. determine eligibility and are reassessed by our at assisting people who are expecting financial caseworker periodically to ensure the most difficulty and are having problems paying their needy clients receive assistance. This program Telstra bill. Participating community agencies has been running successfully since 2012 and are able to provide clients with a Telstra Bill in 2015 we have distributed 574 food packages. Assistance Certificate of a fixed amount to We are grateful for the support from Oz Harvest pay towards their Telstra bill. Telstra funds in delivering this vital service. the program and Sydney MCS has distributed vouchers to 20 clients on their behalf in 2015.

22 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 23 2015 SMCS Financial Summary

Contents

Management 25 Committee Report

Income Statement 26

Notes to the Financial 29 Statement Statement by Members 32 of the Committee

Independent Auditors 33 Report

Certificate by Members 35 of the Committee

24 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 25 26 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 27 28 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 29 30 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 31 9th November, 2015

32 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 33 9th November, 2015

34 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 35 Acknowledgements Sydney Multicultural Community Services would like to take this opportunity to formally acknowledge and thanks SMCS service provider networks and stakeholders, whose continues support allows us to meet the needs within the community.

Advanced Diversity Service Holdsworth Street Community Centre Refugee Council of Australia (RCOA) The Junction Neighbourhood Centre - Alzheimers Australia NSW Human Services Network (HSNet) Rainbow Street Public School Randwick City Maroubra Amnesty International Australia Immigration Advice and Rights Centre (IARC) Council Multicultural Unit The Maltese Community Council Annabel House Dementia Day Care Centre Inner Sydney Regional Council for Social Randwick/Botany Aged Care Assessment The NSW Spanish & Latin American Association Ashfield Council Development Team for Social Assistance (SLASA) Auburn Diversity Services Kensington Public School Randwick Public School The Prince of Wales – Aged Care Psychiatry Australian Nursing Home Foundation Kingsford Legal Centre Randwick TAFE The Prince of Wales – Social Work Department Benevolent Society La Fiamma Redfern Legal Centre The Royal Hospital for Women Beyond Maturity Blues Legal Aid Commission Resolve FM The Salvation Army Botany Bay City Council Leichhardt Municipal Council SBS Radio National Network The University of NSW – School of Social Work Bourke Street Public School Little Bay Coast Centre for Seniors SESIAHS Transcultural Aged Care Service (TACS) Burwood Council Liverpool Migrant Resource Centre (LMRC) Settlement Council of Australia (SCOA) Transcultural Mental Health Centre Camperdown ACAT Macarthur Diversity Services (MDSI) Settlement Services International (SSI) War Memorial Geriatric Flying Squad Catalyst Australia Incorporated Maroubra Police STARTTS Waverley Council City of Canterbury Council Mascot Police South East Neighbourhood Centre WDVCAS Canterbury Community ACAT Marrickville Council South Sydney Community Aid/ The Factory Waverley/Woollahra ACAT Care Connect Matraville Public School St George Migrant Resource Centre Welfare Rights Centre Carers NSW Mr Michael Daley, MP – State Member for St George TAFE Women’s Information National Network Centrelink – Multicultural Services Maroubra St Vincent de Paul Woollahra Municipal Council City East Community College AMEP MRC Alliance St Vincent’s Community Health Work Ventures City of Canada Bay Council Mr Bruce Notley Smith – State Member for (Dementia Unit) City of Sydney Council Coogee Strathfield Municipal Council Co As It Mr Ron Hoenig - Member for Heffron Surry Hills Neighbourhood Centre Community Migrant Resource Centre MTC Work Solutions Swadesh Barta (Bengali Newspaper) We extend a sincere Concord Community ACAT Multicultural Disability Advocacy Association Sydney Central Courier Community Relations Commission of NSW (MDAA) Sydwest Migrant Resource Centre thankyou and Cultural Perspectives Multicultural Health Unit NSW (Astrid Perry) TAFE Outreach NSW look forward to Daceyville Public School NAVITAS The Australian Chinese Community Eastern Area Multicultural Area Project NSW Department of Community Services (DoCS) Association (ACCA) coninuing our work Eastern Area Tenants Service NSW Fair Trading The Community Relations Commission Eastlakes Public School NSW Institute of Languages, UNSW The Deli Womens & Childrens Centre together in 2016. Ethnic Communities Council (Mark Franklin) NSW Premier’s Department The Department of Housing Ethnic Child Care, Family and Community NSW Refugee Health Service The Hon. Malcolm Turnbull, MP Services Limited Office of Industrial Relations – Federal Member for Wentworth Families First NSW PCYC Eastern Suburbs The Hon. Matt Thistlethwaite, MP Fairfield Migrant Resource Centre (FMRC) Polish Welfare Bureau – Federal Member for Kingsford Smith Gardeners Road Public School POW Dementia Unit The Indonesian Community Council of NSW Health Promotion Service for Older People Refugee Advice and Casework Service (RACS)

36 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 37 Thank you to Oz Harvest for their contributions throughout 2015 in alleviating financial difficulties to the SMCS clients, and thanks to all drivers for their dedication, patience and understanding.

38 Annual Report Sydney Multicultural Community Services Sydney Multicultural Community Services Annual Report 39 www.sydneymcs.org.au