OCCUPIERS HANDBOOK 01

1. THE BUILDING MANAGEMENT TEAM

1.1 WITHIN THE BUILDING

General Manager Matthew Hern 020 7628 9903 ext 203 Technical Services Manager Edward Dowden 020 7628 9907 ext 207 Operations Manager Maria Goody 020 7628 9909 ext 201 Facilities Services Supervisor Bill Vernon 020 7628 9900 ext 333 Reception Services Manager Karen Little 020 7628 9900 ext 202 Reception 020 7628 9900 ext 3001 / 302 / 1302

If a problem arises outside normal 1.2 LANDLORDS 1.3 MANAGING AGENTS office hours, it is always possible to contact the security staff on Brookfield Office Properties Brookfield Office Properties 020 7628 9912. We will ensure that 99 Management Limited a conscientious response is given to Second Floor 99 Bishopsgate any enquiry or problem. EC2M 3XD Second Floor 020 7659 3500 London EC2M 3XD 020 7659 3500 Simon Ruck Vice President Asset Management at Brookfield Office Properties, Europe T +44 (0) 20 7659 3500 [email protected] 02

2. 2.2 COURIERS on a 24-hour basis and the security notify the General Manager and hand cameras are monitored in this room. in their passcard for cancellation. ACCESS TO THE All couriers, messengers, cleaning All cameras are linked to a digital BUILDING staff, and similar visitors should recording system. All occupants of 99 Bishopsgate report to the loading bay entrance have an important role to play in ensuring that the security The two main entrances to (off Old Broad Street) where they On arriving at the building occupants arrangements are effective. Should it 99 Bishopsgate are the pedestrian will be signed into the building. must present a pass card to the be found that procedures are failing entrance from Bishopsgate to the security barrier to progress from to be complied with, tenants may be reception area and the vehicular the public part of reception to the asked formally to ensure that their access to the loading bay and car 3. controlled part and the lift banks. staff observe the regulations. park accessible from Old Broad SECURITY Security barriers to the left of the Street. reception desk are for tenants on floors 13-26 and those to the right The building is provided with a are for tenants on floors ground-12. Provisions have been made in 4. compliance with the Disability 24-hour manned security service. Discrimination Act 1995 (DDA) to The security officers are supported Directional indicator boards located EMERGENCIES AND accommodate ease of access for by closed circuit television and an between the lift banks direct people FIRE PRECAUTIONS persons with disabilities via the Main extensive alarm system. In addition to the correct floors. the building has fully addressable fire Reception on Bishopsgate and from CONTACT THE FIRE CONTROL and smoke detection together with a All couriers, messengers, cleaning the Car Park to the Main Reception. . CENTRE ON 020 7628 9912 sprinkler system. staff, and similar regular visitors are signed into the building via the Tenants entering the building must 4.1 999 CALLS show a pass card as proof of the Security patrols of all common loading bay entrance (off Old Broad areas of the building are carried Street). right to enter the premises. Advise the emergency services that out regularly over a 24-hour period access to the building is via the main using a computerised patrolling Tenants should advise the 2.1 VISITORS reception off Bishopsgate please monitoring system. management team of any staff or notify Security on 020 7628 9912 contractors wishing to gain access Visitors enter through reception who will facilitate a speedy access. where they are provided with a A public address system is installed to the building at weekends or bank in the building and is used to provide holidays. Full details of weekend visitor’s pass to allow access. To If a problem arises outside normal information and guidance in the access requirements should be given minimise delay, tenants should office hours, it is always possible event of an emergency. to the team by 3.00pm on Friday advise reception of intended visitors to contact the security staff on (or on the last working day before in advance in order that passes may 020 7628 9912. We will ensure that The security control room (Fire a bank holiday). When a member be prepared. The reception desk is a conscientious response is given to Control Centre) is located on the of staff leaves the employment of a manned 24 hours a day. any enquiry or problem. ground floor. This room is manned tenant the tenant must immediately 03

4.2 FIRE PRECAUTIONS 5. upon, it is sometimes safer for staff 1. Place the package on the nearest to remain inside the building rather horizontal firm surface. Make no The responsibility for safety from SECURITY THREATS than evacuate to the street. To meet attempt to open it fire belongs to us all and only strict this requirement certain areas of 2. Clear the room/area, ensuring adherence to the rules can we ensure The procedures that have been the building have been designated everyone else is cleared from the that the building is safe to occupy. adopted by the Security Department safe areas to retreat into. Staff from danger zone Being prepared for an emergency in to deal with the threat of terrorist the ground and 1st floors will be 3. Contact the security team on an office building is the best defence. activity have been designed to deal moved into the basement. Staff 020 7628 9912 The following sections give details of with the tactics employed by the from the 2nd floor will be moved systems developed for emergency various terrorist organisations. The to the lower mezzanine. From the 5.3 SUSPICIOUS OBJECTS situations. threat can be generally broken down 3rd floor upwards staff on odd into three specific areas. numbered floors will be evacuated If an object such as a bag or It is the responsibility of each tenant to the south staircase, and staff on briefcase arouses suspicion then you to ensure that all their staff have • Vehicle bombs even numbered floors to the north should, in the first instance, try to current and comprehensive fire • Letter bombs and incendiary staircase. Occupants will be informed locate the owner. If the owner can training. The more informed and devices exactly what to do via the public not be identified then you should responsive staff are, the safer they • Suspicious bombs. e.g. bags and address system. clear the area around the object. will be. briefcases Then contact the management team Should the police recommend the giving full details of the object’s All staff should familiarise themselves 99 Bishopsgate security staff have evacuation of the building you will position and description. If the area with the following: been fully trained in what to look for be informed via the public address can be marked in some way, e.g. by and how to deal with any incident. system of exactly what route to take putting a chair on a desk near the • Location of break glass points Each threat is dealt with in greater from the building and where to go object, this will make it easier to find • Location of fire exits detail below. once you are outside. by people unfamiliar with your floor. • Action to be taken in the event of fire 5.1 VEHICLE BOMBS 5.2 LETTER BOMBS • Location of fire fighting equipment and methods of The threat from a vehicle borne The post room at 99 Bishopsgate operation device is dealt with according to is equipped with X-ray scanning the instructions issued by the police equipment which security staff have during an incident. The police will been thoroughly trained to use. If decide if it is safer to evacuate the you are suspicious of an item that is building or to leave people inside. delivered to you then you must take Recent incidents have shown that the following steps: because the exact time of detonation given by terrorists can not be relied 04

6. 6.1 DENTISTS 7. remain for periods longer than 24 hours. All vehicles and their contents MEDICAL City Dental Practice REMOVAL OF are left at the owner’s risk. EMERGENCIES 35 Chiswell EQUIPMENT London EC1Y 4SE Those accessing the building by car, If you discover a seriously ill or injured 020 7638 0870 For the security of tenants, motorcycle or bicycle via the loading person, notify your nearest first aider equipment being removed from the bay must be in possession of a valid immediately. building must be accompanied by a security pass. Bishopsgate Dental Centre letter of authorisation from the tenant You may need to call the emergency 36 Spital Square in question. Each tenant should In the interests of Health & Safety services via 999. Be sure to advise Bishopsgate supply the General Manager with a cyclists are to dismount at the Car the emergency service that access to London E1 6DY current list of authorised signatories Park / Loading Bay entrance and the building is via the main reception 020 7377 6792 for this purpose. Please keep the walk to designated cycle racks via the off Bishopsgate. Then inform the General Manager informed as the list secure foot path. management team on 020 7628 6.2 HOSPITALS is updated. 9912. This will ensure that all security Cyclists are to remove cycling shoes officers in the common areas of the Accident & Emergency: prior to transiting the Reception building are aware that an ambulance 8. lobby and lifts in order to prevent has been called. We will ensure that The Royal London Hospital any damage occurring to the marble entrance points are cleared and be Whitechapel Road CAR PARK surfaces. ready to give immediate access to the London E1 1BB ambulance. 020 7377 7000 The car park is for the use of authorised personnel only. Security officers and Receptionists Urgent Care services: have received first aid training and Access to the car park is from Old have first aid kits available. Guy’s Hospital Broad Street where the entrance is Great Maze Pond controlled by a traffic barrier. London SE1 9RT 020 7188 7188 A roller shutter gate is used outside busy periods. When the roller shutter is down, security control will raise it to bona fide persons, checked via entry phone in the ramp area.

Notification should be given to the General Manager if vehicles are to 05

9. Manager so that disputes concerning On no account are couriers to enter 10. any damage are eliminated. Bulk the main entrance of 99 Bishopsgate. DELIVERIES deliveries must be made outside of BUILDING normal hours and on these occasions The post room is manned from MAINTENANCE All deliveries are made via the Old the use of the lift can be nominated 7.00am to 600pm. Security will Broad Street entrance which is open to a specific Tenant. Where there are contact tenants following receipt of Maintenance of the structure of the between the hours of 05.00 and multiple tenant fit outs under way deliveries. Tenants must then send a 21.00 Monday-Friday. building and the common parts then the lift will not be given for sole member of staff to sign for deliveries. (as defined in your lease) is carried use to one tenant. out by Brookfield Office Properties Advance notice must be given to Neither Brookfield Office Properties the General Manager of all goods Management Limited and the cost Neither Brookfield Office Properties nor its representatives can be held included in the service charge. No deliveries. The General Manager has nor its representatives can be held responsible for any loss or damage the right to ask tenants to alter the works to these areas are to be carried responsible for any loss or damage which occurs to either post or other out by tenants. delivery times of goods to avoid which occurs either to goods goods delivered/collected. congestion or in the interests of delivered or during attempted The common parts are inspected good estate management. !n the delivery to the building. 9.2 OUT OF HOURS case of regular deliveries timing regularly by the General Manager, his team and the managing agents. It should be co-ordinated with the 9.1 POST AND COURIERS In the event that a tenant wishes General Manager. would be appreciated if any damage to send or receive a courier out of or potential hazard could be reported The post room is situated in the hours he should contact reception on immediately upon discovery to the The General Manager can refuse to basement, accessed via the south 020 7628 9900 and the necessary accept a goods if a reasonable effort help desk and confirmed in writing to staircase (gentlemen’s toilet end arrangements will be made. the General Manager. has not been made to comply with of the central core) and the south these regulations. firemen’s lift no I2 Tenants are responsible for internal repairs within their demise. In the Where bulk deliveries are being Post Office deliveries are made via arranged which could cause damage interests of security and cost you the loading bay to the post room. may consider it appropriate to to the fabric of the building, it will be Following X-ray screening, mail is put necessary to agree the precise route request the landlord’s contractor into secure lockers to await collection to be responsible for additional of entry and ensure that relevant by tenants. parts of the building susceptible to maintenance necessary within damage are adequately protected. All your area. Certain plant must All courier deliveries/collections/ be maintained by the landlord’s protection works are to be carried out messengers enter via the Old at the expense of the tenant and, if contractor under a separate contract Broad Street entrance. Under no at the tenant’s cost. appropriate, a Schedule of Condition circumstances are any deliveries to be will be prepared by the General made through the Reception 06

provisions are not compromised. have been noted and precautions 11. Tenants should be aware that works The implementation of this defined. It does not in itself make the undertaken without Brookfield Office system facilitates appropriate job safer, but relies for effectiveness ALTERATION Properties Management Limited control over works being on specified personnel implementing WORKS approval may invalidate contractor’s undertaken, minimising it conscientiously under supervision guarantees. It is therefore imperative unexpected consequences of and control. Alterations may require the consent to seek approval before commencing contractors’ actions, e.g. power of the landlord under the terms of alterations: loss, fire alarm activation etc., 11.1 WORK ACTIVITIES the lease. Any repairs or alterations causing unnecessary disruption which require the landlord’s consent • To enable Brookfield Office to occupants and the smooth The permit to work system covers should be discussed in the first Properties Management Limited running of the building. two separate areas of work activity. instance with the General Manager to carry out its full responsibilities These are: and the managing agent prior to a with regard to the safe and In designated hazardous areas. Staff, formal application being made. If you effective management and tenants and contractors need to be 1. Fit out works are unsure if your proposed works control of the property and made aware of the safety procedures 2. Operation and maintenance works require consent, please ask and we avoid unauthorised alterations, and arrangements in place. When will confirm the position as quickly installations, works of service to work other than normal operations Both require the submission and as possible. these premises. has to be carried out affecting completion of an application for the plan and apparatus, and it is permit to the management team. The General Manager must be • To give the landlord’s consent to necessary to change from normal Applications for permits to work informed in advance of any tenant’s proposed tenant fit out work that: operation mode or depart from are available from the building contractors who will be seeking routine operating procedures, it is management team who are happy access to the building and of the • alters the external appearance of necessary to specify rules to achieve to discuss the permit to work system intended nature of their business. the building safety from the inherent dangers. applicable to the work planned. Contractors will be subject to a • alters or modifies the base Once an application has been “Permit to Work” system issued by building fabric The Management of Health and authorised, permits may be collected the General Manager or managing • affects the load bearing capacity Safety at Work Regulations detail and signed for from the security agent depending upon the nature of the building a need for a formal and clear post at the bottom of the access of the proposed work. The tenant’s • connects to the base building management system, establishing ramp (off Old Broad Street) by the contractors are required to use services responsibility for the management named representative responsible for specific access points for their staff • may affect the operation of any of functions of planning, organisation, supervising the works. and for the removal of rubbish. the base building systems control and monitoring. The permit to work system, consisting of All these matters must be agreed • To control tenant’s access in areas documents detailing the work to be with the General Manager prior to any outside the demise and ensure done and precautions to be taken, is a work commencing. that the base building security statement that all foreseeable hazards 07

12. various systems — the maintenance The central plant, controlled by the There are 1,500 terminal units within team will chlorinate tenant services. Building Management System (BMS), the building comprising 1,000 fan OPERATION AND provides ideal ambient conditions coil units and 500 variable air volume MAINTENANCE It should be clearly understood within normal business hours. boxes, each with intelligent control. OF ENGINEERING that the tenant is responsible for Every area within the building can be cleaning and chlorinating any piece Each floor is zoned into quadrants assessed to determine environmental PLANT of equipment normally connected and outside normal business hours conditions, ensuring that maintenance to the system. tenants can extend on a quadrant- is only carried out when absolutely 12.1 AIR CONDITIONING by-quadrant basis the period of necessary and causing minimum 12.3 PERIMETER HEATING operation. This can be achieved by disruption to tenants. The building air conditioning to all activating the push button (if installed office floors is via fan coil units. These This system is designed to offset any during fit-out works) located in BMS also assists a number of systems are served by central boiler, heat loss through the building fabric. each quadrant or by prearranging management functions including chiller and air handling plant. It is not designed to heat the area, in writing with the General Manager detailed tenant billing. The tenant and should not be confused with a to extend services through an billing system makes use of a series 12.2 WATER domestic installation whose primary adjustment in the programming of of consumption meters around the objective is to heat the area in which the BMS. building which ensure that tenants it is situated. are charged only for the energy There are three water supplies to 13.1 BUILDING MANAGEMENT they use. each floor: Any heat required for environmental SYSTEM comfort is provided via the air The BMS central computer is • Domestic hot water conditioning system. The BMS comprises a central protected in the event that faults • Domestic cold water computer linked to a series of occur to incoming utilities by the • Drinking water intelligent local controllers or installation of UPS batteries. outstations sited around the building. It is the management team’s policy to 13. Control can be considered in two 13.2 TENANT BILLING test these systems regularly for any SERVICES areas: first, the central plant control; form of contamination. Based upon AND BUILDING and second, the terminal unit control. The tenant billing package is an the results of these tests supplies important area of the BMS. The are chlorinated as required. It is the MANAGEMENT The BMS is linked to all central plant system includes the following: tenants’ responsibility to chlorinate SYSTEM providing optimum environmental their own systems but, on the proviso conditions for occupiers. The • An electricity meter covering that reasonable access can be Normal business hours are 07.00 flexibility of the system facilitates the use of tenants’ lighting and gained to each water outlet — i.e. all to 19.00 plant operation to suit occupation general power for each zone of equipment is disconnected from the patterns in the building. the building 08

• A chilled water meter covering any tenant plant must be Please do not smoke outside the contractor. All internal glass and the tenants’ direct use of chilled supplied at the time of installation main entrance, the canopy’s above anodised frame work within the water from the tenant chillers and particularly the coefficient the entrances are considered to be tenant demise is the responsibility • Metering of the landlord’s chillers of performance of any air confined public spaces and as such of the tenant. and the HVAC control panels conditioning plant. smoking in and around these areas is • Incoming metering also prohibited. The requirements of the Tenants 16. All supplementary plant used by Billing Package must form part of The operates ‘on the tenants should be provided with an the original fit-out or alterations spot’ fines for persons dropping litter. REFUSE electricity meter whether or not it information supplied to the landlord’s COLLECTION is connected to the tenants’ CHW representative at the time of applying AND RECYCLING supply. In respect of air conditioning for approval for the works to be 15. plant this refers to plant even if it is carried out. Brookfield Office Properties taken from the downstream side of CLEANING Management Limited have a recycling the existing tenant meters. The common parts, such as the initiative in place for recycling paper, 14. cardboard, batteries, toner cartridges, All equipment is installed upstream entrance halls, lobbies, landings, lifts, glass, plastics, tins (aluminium & of tenant electrical distribution NO SMOKING staircases, toilets etc, are cleaned metal), fluorescent tubes, electrical & boards must be metered. BUILDING regularly by the building cleaning contractor. Cleaning is carried out electronic equipment (mobile phones, PCs etc), furniture and textiles. All metering is to be provided In accordance with the SMOKE FREE during the early morning, with day with remote reading facilities and staff remaining on site throughout (PREMISES AND ENFORCEMENT) The disposal area is located at connected to the EMS. The final the day to maintain standards and REGULATIONS 2006, 99 Bishopsgate the rear of the building. Waste connection must be carried out by respond to Help Desk calls. is a no smoking building. Smoking collected from tenants floors is to be the landlords approved contract who is therefore prohibited in all areas. segregated for recycling and placed should configure the package to If you have a concern over the For the avoidance of doubt this in the specified bins, arrangements accept the new metering. includes all tenants demised areas, standard of cleaning in the common areas, please notify the General have been made for regular all Landlords common areas including collections. No meter should be disconnected the reception, external area adjacent Manager. Spillages and such like in from the tenant billing package other the common areas may be dealt with to entrances, stairs, lifts, lobbies, Kitchen refuse is to be placed in the than by the landlords approved by calling the Help Desk on ext 333. atrium, toilet areas and the car park / food waste bins which are collected contractor and following agreement loading bay. for composting. from the landlord’s representative. External window cleaning is carried The performance characteristics of out by the building management’s 09

Any other waste of a wet or Tenants wishing to dispose of waste Tenants are reminded the passenger 18. potentiality unhygienic or dangerous classified as being hazardous are to lifts should never be used for the nature must be placed in the disposal contact the General Manager. transportation all deliveries are to be AWARDS RECIEVED area. It must be kept in sealed plastic via goods lift. bags or other suitable containers with Only those trained personnel may use ISO14001 appropriate labels stating contents. the cardboard baler. Where lifts are damaged as a result of a negligent act, Identifiable through ISO 18001 OSHAS Where tenants’ refuse is collected our security system, we reserve the and bagged by a cleaning contractor, 17. right to make a direct charge to the Clean City Awards Scheme (City particular care should be taken over tenant concerned. CCTV is installed in of London) damage to carpets from leaking PASSENGER LIFTS all main passenger lifts. unfinished cups of tea and coffee. EPC (Energy Performance Certificate) Refuse should be removed using the All lifts are available 24 hours a day. 17.1 EMERGENCIES south goods lift. When transporting The management team is responsible BREEAM (Building Research refuse the lifts must be protected. for the maintenance and cleanliness In a fire emergency, tenants should establishment Environmental of all lifts, and provide a 24-hour, all not use the lifts. Should you be Assessment Method) ‘Excelllent’ No building contractor’s waste is to year breakdown and repair service. in transit during a fire emergency be compacted. All waste arising from situation, the lifts will operate in the alterations or fitting out works is the An intercom is fitted to lifts to following manner: contractor’s responsibility to remove enable contact to be made with the from the site and should be kept central monitoring system in the Under a phased evacuation e.g. within the demised premises until security control room in the event of general alarm - all lifts return to ready for collection passengers being trapped. the ground floor, unless the alarm is generated on the ground floor in Tenants who require the disposal Lift operation is continually monitored which case the low rise passenger of large quantities of waste paper to ensure optimum performance at lifts return to the 1st floor and the or cardboard or any other waste on all times. To gain the best possible high rise passenger lifts return to the an occasional periodic basis should service from the lifts, the doors 13th floor. notify the General Manager and should never be obstructed and only special arrangements can be made the lift landing button in the chosen Should you experience problems with for these items to be removed at the direction of travel should be operated. lift operation please contact Security cost of the tenant. Do not operate both buttons for the on 020 7628 9912. same journey. 10

19. Brookfield Office Properties currently BROOKFIELD controls 0.9 million square feet of OFFICE PROPERTIES Grade A office space in London. This portfolio, which will grow to Brookfield Office Properties owns, 1.3 million square feet in June 2013, develops and manages premier includes major tenants such as BP, office properties in the United States, Deutsche Bank, Korea Development Canada, the United Kingdom and Bank, McGraw-Hill, Latham & Watkins Australia. Its portfolio is comprised of and RSA. Brookfield’s London interests in 111 properties totalling 77 development pipeline includes 100 million square feet in the downtown Bishopsgate, Principal Place and cores of New York, Washington, Place, making Brookfield D.C., Houston, Los Angeles, Denver, a key player in the City of London Toronto, Calgary, Ottawa, London, office market. London Wall Place is a Sydney, Melbourne and Perth, making 50:50 JV with Oxford Properties. it the global leader in the ownership and management of office assets. For more information, visit Landmark properties include the www.brookfieldofficeproperties.com World Financial Center in Manhattan, Brookfield Place in Toronto, Bank of America Plaza in Los Angeles, Bankers Hall in Calgary, Darling Park in Sydney and Brookfield Place in Perth. The company’s common shares trade on the NYSE and TSX under the symbol BPO.