Occupiers Handbook 01
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OCCUPIERS HANDBOOK 01 1. THE BUILDING MANAGEMENT TEAM 1.1 WITHIN THE BUILDING General Manager Matthew Hern 020 7628 9903 ext 203 Technical Services Manager Edward Dowden 020 7628 9907 ext 207 Operations Manager Maria Goody 020 7628 9909 ext 201 Facilities Services Supervisor Bill Vernon 020 7628 9900 ext 333 Reception Services Manager Karen Little 020 7628 9900 ext 202 Reception 020 7628 9900 ext 3001 / 302 / 1302 If a problem arises outside normal 1.2 LANDLORDS 1.3 MANAGING AGENTS office hours, it is always possible to contact the security staff on Brookfield Office Properties Brookfield Office Properties 020 7628 9912. We will ensure that 99 Bishopsgate Management Limited a conscientious response is given to Second Floor 99 Bishopsgate any enquiry or problem. London EC2M 3XD Second Floor 020 7659 3500 London EC2M 3XD 020 7659 3500 Simon Ruck Vice President Asset Management at Brookfield Office Properties, Europe T +44 (0) 20 7659 3500 [email protected] 02 2.2 COURIERS on a 24-hour basis and the security notify the General Manager and hand 2. cameras are monitored in this room. in their passcard for cancellation. ACCESS TO THE All couriers, messengers, cleaning All cameras are linked to a digital BUILDING staff, and similar visitors should recording system. All occupants of 99 Bishopsgate report to the loading bay entrance have an important role to play in ensuring that the security The two main entrances to (off Old Broad Street) where they On arriving at the building occupants arrangements are effective. Should it 99 Bishopsgate are the pedestrian will be signed into the building. must present a pass card to the be found that procedures are failing entrance from Bishopsgate to the security barrier to progress from to be complied with, tenants may be reception area and the vehicular the public part of reception to the controlled part and the lift banks. asked formally to ensure that their access to the loading bay and car 3. staff observe the regulations. park accessible from Old Broad SECURITY Security barriers to the left of the Street. reception desk are for tenants on floors 13-26 and those to the right The building is provided with a are for tenants on floors ground-12. Provisions have been made in 4. compliance with the Disability 24-hour manned security service. Discrimination Act 1995 (DDA) to The security officers are supported Directional indicator boards located EMERGENCIES AND accommodate ease of access for by closed circuit television and an between the lift banks direct people FIRE PRECAUTIONS persons with disabilities via the Main extensive alarm system. In addition to the correct floors. the building has fully addressable fire Reception on Bishopsgate and from CONTACT THE FIRE CONTROL and smoke detection together with a All couriers, messengers, cleaning the Car Park to the Main Reception. CENTRE ON 020 7628 9912 sprinkler system. staff, and similar regular visitors are signed into the building via the Tenants entering the building must 4.1 999 CALLS show a pass card as proof of the Security patrols of all common loading bay entrance (off Old Broad areas of the building are carried Street). right to enter the premises. Advise the emergency services that out regularly over a 24-hour period access to the building is via the main using a computerised patrolling Tenants should advise the 2.1 VISITORS reception off Bishopsgate please monitoring system. management team of any staff or notify Security on 020 7628 9912 contractors wishing to gain access Visitors enter through reception who will facilitate a speedy access. where they are provided with a A public address system is installed to the building at weekends or bank in the building and is used to provide holidays. Full details of weekend visitor’s pass to allow access. To If a problem arises outside normal information and guidance in the access requirements should be given minimise delay, tenants should office hours, it is always possible event of an emergency. to the team by 3.00pm on Friday advise reception of intended visitors to contact the security staff on (or on the last working day before in advance in order that passes may 020 7628 9912. We will ensure that The security control room (Fire a bank holiday). When a member be prepared. The reception desk is a conscientious response is given to Control Centre) is located on the of staff leaves the employment of a manned 24 hours a day. any enquiry or problem. ground floor. This room is manned tenant the tenant must immediately 03 4.2 FIRE PRECAUTIONS 5. upon, it is sometimes safer for staff 1. Place the package on the nearest to remain inside the building rather horizontal firm surface. Make no The responsibility for safety from SECURITY THREATS than evacuate to the street. To meet attempt to open it fire belongs to us all and only strict this requirement certain areas of 2. Clear the room/area, ensuring adherence to the rules can we ensure The procedures that have been the building have been designated everyone else is cleared from the that the building is safe to occupy. adopted by the Security Department safe areas to retreat into. Staff from danger zone Being prepared for an emergency in to deal with the threat of terrorist the ground and 1st floors will be 3. Contact the security team on an office building is the best defence. activity have been designed to deal moved into the basement. Staff 020 7628 9912 The following sections give details of with the tactics employed by the from the 2nd floor will be moved systems developed for emergency various terrorist organisations. The to the lower mezzanine. From the 5.3 SUSPICIOUS OBJECTS situations. threat can be generally broken down 3rd floor upwards staff on odd into three specific areas. numbered floors will be evacuated If an object such as a bag or It is the responsibility of each tenant to the south staircase, and staff on briefcase arouses suspicion then you to ensure that all their staff have • Vehicle bombs even numbered floors to the north should, in the first instance, try to current and comprehensive fire • Letter bombs and incendiary staircase. Occupants will be informed locate the owner. If the owner can training. The more informed and devices exactly what to do via the public not be identified then you should responsive staff are, the safer they • Suspicious bombs. e.g. bags and address system. clear the area around the object. will be. briefcases Then contact the management team Should the police recommend the giving full details of the object’s All staff should familiarise themselves 99 Bishopsgate security staff have evacuation of the building you will position and description. If the area with the following: been fully trained in what to look for be informed via the public address can be marked in some way, e.g. by and how to deal with any incident. system of exactly what route to take putting a chair on a desk near the • Location of break glass points Each threat is dealt with in greater from the building and where to go object, this will make it easier to find • Location of fire exits detail below. once you are outside. by people unfamiliar with your floor. • Action to be taken in the event of fire 5.1 VEHICLE BOMBS 5.2 LETTER BOMBS • Location of fire fighting equipment and methods of The threat from a vehicle borne The post room at 99 Bishopsgate operation device is dealt with according to is equipped with X-ray scanning the instructions issued by the police equipment which security staff have during an incident. The police will been thoroughly trained to use. If decide if it is safer to evacuate the you are suspicious of an item that is building or to leave people inside. delivered to you then you must take Recent incidents have shown that the following steps: because the exact time of detonation given by terrorists can not be relied 04 6. 6.1 DENTISTS 7. remain for periods longer than 24 hours. All vehicles and their contents MEDICAL City Dental Practice REMOVAL OF are left at the owner’s risk. EMERGENCIES 35 Chiswell EQUIPMENT London EC1Y 4SE Those accessing the building by car, If you discover a seriously ill or injured 020 7638 0870 For the security of tenants, motorcycle or bicycle via the loading person, notify your nearest first aider equipment being removed from the bay must be in possession of a valid immediately. building must be accompanied by a security pass. Bishopsgate Dental Centre letter of authorisation from the tenant You may need to call the emergency 36 Spital Square in question. Each tenant should In the interests of Health & Safety services via 999. Be sure to advise Bishopsgate supply the General Manager with a cyclists are to dismount at the Car the emergency service that access to London E1 6DY current list of authorised signatories Park / Loading Bay entrance and the building is via the main reception 020 7377 6792 for this purpose. Please keep the walk to designated cycle racks via the off Bishopsgate. Then inform the General Manager informed as the list secure foot path. management team on 020 7628 6.2 HOSPITALS is updated. 9912. This will ensure that all security Cyclists are to remove cycling shoes officers in the common areas of the Accident & Emergency: prior to transiting the Reception building are aware that an ambulance 8. lobby and lifts in order to prevent has been called. We will ensure that The Royal London Hospital any damage occurring to the marble entrance points are cleared and be Whitechapel Road CAR PARK surfaces.