DOCSLIB.ORG

Bac Guatemala

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Bac Guatemala CASE STUDY Bac Guatemala v.e.0221 CASE STUDY • CUSTOMER BAC • INDUSTRY GUATEMALA Banking BAC Credomatic is present in six countries: Panama, Costa • LOCATION Rica, Nicaragua, Honduras, El Salvador and Guatemala. With a Guatemala wide geographic presence, the group has also been able to • SOLUTION increase its client base. It currently serves more than 2.2 million Improving the banking customer people and more than 100,000 companies. In Guatemala it experience through queue occupies the first place in profits. management - www .acf t e chnolog i e s . c o m THE CHALLENGE BAC Credomatic is focused on moving forward with a digitalization pro- cess in order to respond more efficiently to the needs of its customers. The group has launched several processes in order to be more efficient, increa- se specialization, allow faster response times and maintain a leading posi- tion in technological advances with digital platforms that improve the user experience and offer greater security, as well as comfort. By May 2017, they were testing a demonstration pilot of Q-Flow in their offices to ensure that Q-Flow worked as expected. Then, in June 2017, when the bank acquired another 13 branches, they decided to start using a new business model to improve the customer experience: a self-mana- ged process that would give them a unique and differentiated experience for their clients, like no other. It is based on an innovative, modern, customer-centered design. THE SOLUTION In ten days, ACF Technologies was able to install a fully functional Q-Flow solution in the BAC Credomatic technology area. They used this controlled test environment to: Use Q-Flow Kiosk SMS to give the client the option to perform another activity while waiting until their ticket is attended By integrating Q-Flow with BAC CRM, they offer personalized campaigns on Ticket, TV and Service Console It also identifies the client's needs /products /services by segment to help with business sales Identify the customer and print a ticket with their first and last name Integrate the software with a card reader, encrypted by the bank Use additional digital signage as part of the Q-Flow portal Include surveys after interaction www .acf t e chnolog i e s . c o m The tests have been opened to several departments, including technology, marketing and customer experience. During this time, technology employees were able to see how well ACF Technologies was able to integrate their encrypted readers, information security and servers. The marketing department was able to work with the centralized digital signage of ACF (information pages of Q-Flow Info-pages), load content from a playlist and create separate content agreements for different branches. The customer experience team was able to ensure that customers could be identified and prioritized by their appropriate segment. They then could start conducting additional sales campaigns. THE RESULTS Then it was time to extend Q-Flow to 13 different branches: each with a different flow and market segment, including a VIP solution for offices where the service is customized Six months later, BAC Guatemala replaced 100% of its branches using other systems and replaced those solutions with the Q-Flow Service In 2019, 85 branches were installed, which resulted in "BAC Credomatic Guatemala is a pioneer in corporate infrastructure" By implementing Q-Flow SMS notifications, BAC has reached 1.39% and 0.13% in cases of non-submission in the Customer Service and Tellers areas, respectively With Marketing one-to-one and Sales Tip, Q-Flow provides relevant customer information to staff, increasing sales At this time the Bank has reached 92% in productivity The tests were 100% successful www .acf t e chnolog i e s . c o m www.acftechnologies.com FUTURE PROJECTS As a result of the strong business relationship that has been built between ACF Technologies and BAC, as well as the excellent implementation of Q-Flow, BAC now has the directive to replace all of its queue management platforms with the Q-Flow Client Solution in El Salvador, Costa Rica, Guatemala, Nicaragua, Honduras and Panama. Q-Flow will be the only platform used by BAC to manage its customers through multiple channels. ACF has been a strategic partner in our route to digital transformation. Their support has been invaluable in improving the experience of our clients, and we are quite satisfied with all the support during and after implementation. Jessica Jurado Head of Customer Experience, Channel Management, BAC Credomatic To find out more about ACF Technologies’ Customer Experience Solutions, you can get in touch with us by booking a demo or sending us an email at acfi[email protected]. We’d love to help. www .acf t e chnolog i e s . c o m.
Load more

Recommended publications
  • Corporate Presentation 2020 Disclaimer
    Corporate Presentation 2020 Disclaimer Grupo Aval Acciones y Valores S.A. (“Grupo Aval”) is an issuer of securities in Colombia and in the United States.. As such, it is subject to compliance with securities regulation in Colombia and applicable U.S. securities regulation. Grupo Aval is also subject to the inspection and supervision of the Superintendency of Finance as holding company of the Aval financial conglomerate. The consolidated financial information included in this document is presented in accordance with IFRS as currently issued by the IASB. Details of the calculations of non-GAAP measures such as ROAA and ROAE, among others, are explained when required in this report. This report includes forward-looking statements. In some cases, you can identify these forward-looking statements by words such as “may,” “will,” “should,” “expects,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “potential,” or “continue,” or the negative of these and other comparable words. Actual results and events may differ materially from those anticipated herein as a consequence of changes in general, economic and business conditions, changes in interest and currency rates and other risk described from time to time in our filings with the Registro Nacional de Valores y Emisores and the SEC. Recipients of this document are responsible for the assessment and use of the information provided herein. Matters described in this presentation and our knowledge of them may change extensively and materially over time but we expressly disclaim any obligation to review, update or correct the information provided in this report, including any forward looking statements, and do not intend to provide any update for such material developments prior to our next earnings report.
    [Show full text]
  • BAC International Bank Inc
    BAC International Bank Inc. Primary Credit Analyst: Fernando Staines, Mexico City 52 (55) 50814411; [email protected] Secondary Contact: Jesus Sotomayor, Mexico City (52) 55-5081-4486; [email protected] Table Of Contents Major Rating Factors Outlook Rationale Related Criteria WWW.STANDARDANDPOORS.COM/RATINGSDIRECT NOVEMBER 4, 2020 1 BAC International Bank Inc. Additional SACP bbb- Support 0 -1 + + Factors Anchor bb+ Issuer Credit Rating ALAC 0 Business Support Strong Position +1 Capital and GRE Support Moderate 0 Earnings 0 Risk Position Adequate 0 Group BB+/Stable/B Support 0 Funding Average 0 Sovereign Liquidity Adequate Support 0 Major Rating Factors Strengths: Weaknesses: • BAC International Bank Inc.'s (BIB) main strengths • Recent economic struggles related to the COVID-19 stem from its funding structure that leans on a stable pandemic, coupled with the historical political and pulverized deposit base with manageable vulnerability within the region could represent a short-term financial obligations. challenge for the bank's profitability and asset • Lead player in consumer lending and the largest quality metrics. financial conglomerate in Central America; and • Large exposure to consumer segment could • Highly diversified by geography, economic sector, represent additional pressures on asset quality and client, allowing us to rate the bank above the metrics during the pandemic. sovereign rating on Costa Rica (B+/Negative/B), to • Our current moderate capital and earnings which it is highly exposed. assessment incorporates the region's high economic risks. WWW.STANDARDANDPOORS.COM/RATINGSDIRECT NOVEMBER 4, 2020 2 BAC International Bank Inc. Outlook: Stable The stable outlook on BIB continues to reflect that on the parent Banco de Bogotá (BdeB; BB+/Stable/B).
    [Show full text]
  • INCAE Identity
    04 INCAE Identity 06 Message from the President 08 Change Agents INDEX 20 Our Faculty 24 Academic Alliances 28 Corporate Partners 38 INCAE’s Global Reach 42 50th Anniversary 52 Our Impact 56 Far-Reaching Initiatives Accounts 70 Governance Structure INCAE IDENTITY INCAE INCAE IDENTITY IDENTITY 4 5 50 years making history INCAE Business School, Today, INCAE focuses on three key ac- • Research, teaching, and the use of founded in 1964, was an tivities modern management concepts and te- chniques. initiative launched by the • Masters programs in areas key to La- • Strengthening analytical skills, and governments and business tin American development. mastery of complex economic, political community of Central America. • Executive Education programs and and social phenomena. seminars. The initiative received support • Facilitating dialogue, understanding, from the President of the • Research projects that foster compe- and collaboration between individuals, titiveness in the region, whose applied United States, John F. Kennedy, different sectors and nations. focus combines best practices and and advisors from the Harvard global knowledge with the reality of the Business School, in a process Latin American context. led by Harvard Business School VISION professor George Cabot Lodge Our goal for the next 50 years is to con- and Central American MISSION tinue to be recognised as a world-class businessman Francisco de Sola. business school, and the best in Latin For 50 years, INCAE Business School America: a leader in business adminis- has actively
    [Show full text]
  • Memoria Anual 2016 Memoria Anual 2016 2 Memoria Anual 2016 | BAC|Credomatic Contenido
    Memoria Anual 2016 Memoria Anual 2016 2 Memoria Anual 2016 | BAC|Credomatic Contenido Mensaje del Presidente 3 Historia 4 Resumen de las principales cifras 2016 6 BAC|Credomatic en un vistazo 8 Junta Directiva BAC International Bank, Inc. 10 Estructura de Gestión 11 Nuestra Organización en cifras 13 Entorno Económico y Sistema Bancario en Centroamérica 21 Crecimiento con innovación 31 Control Operativo 41 Control del Riesgo 45 Canales digitales 57 Compromiso organizacional y sostenibilidad 63 Memoria Anual 2016 | BAC|Credomatic 3 Mensaje del Presidente Estimados Clientes, Accionistas y Colaboradores: El Grupo siempre se ha caracterizado en ser pionero en el uso de la tecnología, este año hemos continuado con Somos un banco regional que opera con una presencia este proceso aprovechando las nuevas herramientas relevante en toda Centroamérica (incluyendo Panamá), para facilitar la vida de nuestros clientes, por ejemplo, lo cual nos da grandes ventajas en términos de diver- en nuestra Sucursal Electrónica ahora se pueden realizar sificación y escala, además de que nos permite ofrecer gran cantidad de gestiones sin tener que desplazarse a mejores herramientas a nuestros clientes que operan en nuestras sucursales físicas. Cada vez estamos más cerca esta región en la que creemos y apoyamos en su desa- de nuestros clientes que ya pueden realizar transaccio- rrollo. nes y gestiones a través de nuestras aplicaciones móvi- les siempre con los más altos estándares de seguridad. Facilitamos el intercambio de bienes y servicios y favore- cemos la canalización del crédito y el ahorro. Este 2017 se nos presenta como un año de cambios re- levantes para la organización, nuestras estructuras ad- Además de los ingresos que generamos, una porción im- ministrativas han variado sus liderazgos en Costa Rica, portante los pagamos a nuestros proveedores por bie- Guatemala y Panamá, bajo un proceso maduro y plani- nes y servicios.
    [Show full text]
  • Corporate Presentation September 2019 Disclaimer
    Corporate Presentation September 2019 Disclaimer Grupo Aval Acciones y Valores S.A. (“Grupo Aval”) is an issuer of securities in Colombia and in the United States, registered with Colombia’s National Registry of Shares and Issuers (Registro Nacional de Valores y Emisores) and the United States Securities and Exchange Commission (“SEC”). As such, it is subject to compliance with securities regulation in Colombia and applicable U.S. securities regulation. All of our banking subsidiaries (Banco de Bogotá, Banco de Occidente, Banco Popular and Banco AV Villas), Porvenir and Corficolombiana, are subject to inspection and supervision as financial institutions by the Superintendency of Finance. Grupo Aval is now also subject to the inspection and supervision of the Superintendency of Finance as a result of Law 1870 of 2017, also known as Law of Financial Conglomerates, which came in effect on February 6, 2019. Grupo Aval, as the holding company of its financial conglomerate is responsible for the compliance with capital adequacy requirements, corporate governance standards, risk management and internal control and criteria for identifying, managing and revealing conflicts of interest, applicable to its financial conglomerate. The consolidated financial information included in this document is presented in accordance with IFRS as currently issued by the IASB. Details of the calculations of non-GAAP measures such as ROAA and ROAE, among others, are explained when required in this report. Grupo Aval has adopted IFRS 16 retrospectively from January 1, 2019 but has not restated comparatives for the 2018 reporting period, as permitted under the specific transitional provisions in the standard. The reclassifications and the adjustments arising from the new leasing rules are therefore recognized in the opening Condensed Consolidated Statement of Financial Position on January 1, 2019.
    [Show full text]
  • Memoria Anual 2012
    MEMORIA ANUAL 2012 MEMORIA ANUAL 2012 MEMORIA 2012 2 ÍNDICE IDENTIDAD INCAE ................................................................................................................... 5 MENSAJE DEL RECTOR .......................................................................................................... 7 AGENTES DE CAMBIO ............................................................................................................ 9 DESDE LA FACULTAD.............................................................................................................. 16 ALIANZAS ESTRATÉGICAS...................................................................................................... 19 SOCIOS CORPORATIVOS.......................................................................................................... 21 INCAE CON PRESENCIA GLOBAL............................................................................................ 25 NUESTRO IMPACTO ................................................................................................................ 28 INICIATIVAS TRASCENDENTALES........................................................................................... 30 RENDICIÓN DE CUENTAS........................................................................................................ 40 CUERPO DE GOBIERNO............................................................................................................ 55 CONTÁCTENOS........................................................................................................................
    [Show full text]
  • Financial Statements Of
    BAC BAHAMAS BANK LIMITED Financial Statements Year ended December 31, 2019 Page Independent Auditors’ Report 1 - 2 Statement of Financial Position 3 Statement of Comprehensive Income 4 Statement of Changes in Equity 5 Statement of Cash Flows 6 Notes to Financial Statements 7 - 47 BAC BAHAMAS BANK LIMITED Statement of Comprehensive Income Year ended December 31, 2019, with corresponding figures for 2018 (Expressed in United States dollars) 2019 2018 Net interest income: Interest income calculated using the effective interest method on cash and cash equivalents (note 7) $ 2,694,218 2,870,986 Interest income calculated using the effective interest method on loans to customers (note 7) 119,562 173,354 Interest income on investments 374,250 0 Interest expense (note 7) (958,710) (796,871) Net interest income 2,229,320 2,247,469 Net commission income: Commission income 11,172 16,263 Commission expense (29,162) (18,945) Net commision expense (17,990) (2,682) Other operating (expense) income: Other income (note 7) 35,123 39,201 General and administrative expenses (notes 7 and 15) (699,668) (877,817) Reversal of impairment losses on loan (note 5) 25,328 20,434 (639,217) (818,182) Net income 1,572,113 1,426,605 Other comprehensive income: Net change in fair value of investments 7,389 0 Net income and total comprehensive income for the year $ 1,579,502 1,426,605 The accompanying notes are an integral part of these financial statements. 4 BAC BAHAMAS BANK LIMITED Statement of Changes in Equity Year ended December 31, 2019, with corresponding figures
    [Show full text]
  • Costa Rica: Review of the Financial System
    COSTA RICA: REVIEW OF THE FINANCIAL SYSTEM December 2020 1 This work is published under the responsibility of the Secretary-General of the OECD. The opinions expressed and arguments employed herein do not necessarily reflect the official views of OECD member countries. 2 REVIEW OF COSTA RICA BY THE COMMITTEE ON FINANCIAL MARKETS This review of the financial system in Costa Rica was prepared by the OECD Committee on Financial Markets (CMF) as part of the process of Costa Rica’s accession to the OECD. The OECD Council decided to open accession discussions with Costa Rica on 9 April 2015. On 8 July 2015, the Council adopted a Roadmap for the Accession of Costa Rica to the OECD Convention [C(2015)93/FINAL] (hereafter “the Roadmap”) setting out the terms, conditions and process for accession. The Accession Roadmap provides that in order to allow the Council to take an informed decision, Costa Rica underwent in-depth reviews by the relevant OECD committees, including the Committee on Financial Markets (CMF), which provided the Council with a formal opinion. The CMF reviewed Costa Rica’s financial system, including its market and regulatory structure, to assess whether it is market-oriented and sufficiently open, efficient and sound, based on high standards of transparency, confidence and integrity. This review presents the results of that assessment and highlights the significant reforms undertaken by Costa Rica to further align its practices with these standards. This report was prepared by the Secretariat to support the examination of Costa Rica’s position, and was finalised on the basis of information available as of July 2020.
    [Show full text]
  • BAC INTERNATIONAL BANK, INC. and SUBSIDIARIES (Panama, Republic of Panama)
    BAC INTERNATIONAL BANK, INC. AND SUBSIDIARIES (Panama, Republic of Panama) Consolidated Financial Statement December 31, 2016 (With Independent Auditors’ Report Thereon) (FREE ENGLISH LANGUAGE TRANSLATION FROM SPANISH VERSION) BAC INTERNATIONAL BANK, INC. AND SUBSIDIARIES (Panama, Republic of Panama) Table of Contents Independent Auditors’ Report Consolidated Statement Financial Position Consolidated Income Statement Consolidated Statement of Comprehensive Income Consolidated Statement of Changes in Equity Consolidated Statement of Cash Flow Notes to the Consolidated Financial Statements KPMG Teléfono: (507) 208-0700 Apartado Postal 81 6-1 089 Fax: (507) 263-9852 Panamá 5, República de Panamá lnternet: www.kpmg.com (FREE ENGLISH LANGUAGE TRANSLATION FROM SPANISH VERSION) INDEPENDENT AUDITORS' REPORT To the Board of Directors and Shareholders BAC lnternational Bank, lnc. Opinion We have audited the consolidated financial statements of BAC lnternational Bank, lnc. and Subsidiaries ("the Bank"), which comprise the consolidated statement of financial position as at December 31,2016, the consolidated statements of income and comprehensive income, changes in equity and cash flow for the year then ended, and notes, comprising significant accounting policies and other explanatory information. ln our opinion, the accompanying consolidated financial statements present fairly, in all material respects, the consolidated financial position of the Bank as at December 31, 2016, and its consolidated financial performance and its consolidated cash flow for the year then ended in accordance with lnternational Financial Reporting Standards (IFRS). Easrs for Opinion We conducted our audit in accordance with lnternational Standards on Auditing (lSAs). Our responsibilities underthose standards are further described in the Auditors' Responsibilities for the Audit of the Consolidated Financial Statements section of our report.
    [Show full text]
  • BAC International Bank, Inc 6 November 2020 Update to Credit Analysis
    FINANCIAL INSTITUTIONS CREDIT OPINION BAC International Bank, Inc 6 November 2020 Update to credit analysis Update Summary BAC International Bank, Inc (BAC)'s ba1 standalone Baseline Credit Assessment (BCA), as well as its Ba1 long-term local and foreign currency deposit ratings reflect the bank's strong financial fundamentals, which are partially offset by the weak operating conditions in the countries where the bank operates. The bank benefits from solid and recurring earnings RATINGS supported by ample interest margins, sufficient capital buffers and a sound funding profile. BAC International Bank, Inc The ratings also incorporate the bank’s relatively low loan delinquencies despite its focus on Domicile PANAMA CITY, Panama higher-risk retail segments. Although the bank's asset quality metrics improved in the first Long Term CRR Baa3 half of 2020, our assessment of BAC incorporates a potential deterioration in asset quality Type LT Counterparty Risk Rating - Fgn Curr driven by the significant contraction of the Central American economies as a result of the Outlook Not Assigned coronavirus pandemic. Long Term Debt Not Assigned Long Term Deposit Ba1 BAC continues to be rated significantly above most of the sovereign ratings of the countries Type LT Bank Deposits - Fgn where it operates, as 57% of the bank’s loan portfolio is located at B-rated countries (Costa Curr Outlook Stable Rica, Honduras, El Salvador and Nicaragua). BAC’s sizeable exposure to Panama (Baa1 negative) and to a lesser extent Guatemala (Ba1 stable), the benefits from its geographical Please see the ratings section at the end of this report and business diversification, and its continued strong financial performance continues to for more information.
    [Show full text]
  • Partnership Sustainability Growth
    Partnership Growth Sustainability Think SME, Think IIC 2010 Annual Report page 12 SMEs require more than financing for sustainable growth. They also need technical assistance. Partnership Building stronger networks for stronger SMEs page 14 FINPYME ExportPlus seeks to improve the ability of SMEs to gain access to international markets. page 7 A Costa Rican coffee company creates new ways to add value to traditional products. Growth Helping the SMEs of today become leaders tomorrow page 5 A new international passenger terminal is built at a Costa Rican airport to meet growing tourism demand. page 9 An Ecuadorian sugar mill generates electricity by converting crop residue into steam and industrial energy. page 16 GREENPYME promotes energy efficiency and the use of clean technologies by SMEs to mitigate environmental impacts. page 11 An innovative company in Mexico mounts energy efficiency initiatives for municipal lighting systems. Sustainability Ensuring development that protects future generations page 11 A Brazilian manufacturer of wind generation equipment expands to meet growing demand from wind farms. Contents Letter of Transmittal 2 Letter from the General Manager 3 Ensuring Future SME Growth 4 The IIC in Brief 20 2010 Overview 28 Audited Financial Statements 56 Appendixes 92 Governors and Alternate Governors 93 Executive Directors and Alternate Executive Directors 94 Channels of Communication 95 Contact Information 96 financial HigHligHts Year ended December 31 USD IN THOusANds 2010 2009 2008 2007 2006 Statement of Income Total income
    [Show full text]
  • Bbva Ina Diciembre December
    BAC INTERNATIONAL BANK, INC. Y SUBSIDIARIAS (Panamá, República de Panamá) Información de Consolidación 31 de diciembre de 2018 (Con el Informe de los Auditores Independientes) BAC INTERNATIONAL BANK, INC. Y SUBSIDIARIAS (Panamá, República de Panamá) Índice del Contenido Informe de los Auditores Independientes Información de Consolidación sobre el Estado Consolidado de Situación Financiera Información de Consolidación sobre el Estado Consolidado de Resultados BAC INTERNATIONAL BANK, INC. Y SUBSIDIARIAS (Panamá, República de Panamá) Información de Consolidación - Estado Consolidado de Situación Financiera Al 31 de diciembre de 2018 (Cifras en dólares de E.U.A.) BAC Rudas Hill Premier Asset BAC Valores Credomatic Consolidado Ajustes y International Bank BAC Latam BAC Bahamas Finacial, Inc. y Management, (Panamá), International BAC International Total Eliminaciones Sub-Total (Grand Cayman) SSC, S. A. Bank, Ltd. Sub. Inc. Inc. Corp. y Subs. Bank, Inc. Activos Efectivo y efectos de caja 704,153,739 0 704,153,739 0 0 5,130 0 0 0 585,059,231 119,089,378 Valores comprados bajo acuerdos de reventa 20,911,045 0 20,911,045 0 0 0 0 0 0 20,911,045 0 Depósitos en bancos: A la vista 2,982,218,514 (576,657,768) 3,558,876,282 363,273,923 3,426,231 86,498,048 478,814 1,111,318 720,585 2,861,512,927 241,854,436 A plazo 483,935,748 (609,792,808) 1,093,728,556 0 0 0 0 0 0 392,028,495 701,700,061 Total de depósitos en bancos 3,466,154,262 (1,186,450,576) 4,652,604,838 363,273,923 3,426,231 86,498,048 478,814 1,111,318 720,585 3,253,541,422 943,554,497 Intereses
    [Show full text]