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Systems Engineering Approaches to Minimize the Viral Spread of Social Media Challenges

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Clemson University TigerPrints All Dissertations Dissertations December 2019 Systems Engineering Approaches to Minimize the Viral Spread of Social Media Challenges Amro Khasawneh Clemson University, [email protected] Follow this and additional works at: https://tigerprints.clemson.edu/all_dissertations Recommended Citation Khasawneh, Amro, "Systems Engineering Approaches to Minimize the Viral Spread of Social Media Challenges" (2019). All Dissertations. 2526. https://tigerprints.clemson.edu/all_dissertations/2526 This Dissertation is brought to you for free and open access by the Dissertations at TigerPrints. It has been accepted for inclusion in All Dissertations by an authorized administrator of TigerPrints. For more information, please contact [email protected]. SYSTEMS ENGINEERING APPROACHES TO MINIMIZE THE VIRAL SPREAD OF SOCIAL MEDIA CHALLENGES A Dissertation Presented to the Graduate School of Clemson University In Partial Fulfillment of the Requirements for the Degree Doctor of Philosophy Industrial Engineering by Amro Khasawneh December 2019 Accepted by: Dr. Kapil Chalil Madathil, Committee Chair Dr. Anand Gramopadhye Dr. Patrick Rosopa Dr. Kevin Taaffe Dr. Heidi Zinzow ABSTRACT Recently, adolescents’ and young adults’ use of social media has significantly increased. While this new landscape of cyberspace offers young internet users many benefits, it also exposes them to numerous risks. One such phenomenon receiving limited research attention is the advent and propagation of viral social media challenges. Several of these challenges entail self-harming behavior, which combined with their viral nature, poses physical and psychological risks for the participants and the viewers. One example of these viral social media challenges that could potentially be propagated through social media is the Blue Whale Challenge (BWC). In the initial study we investigate how people portray the BWC on social media and the potential harm this may pose to vulnerable populations. We first used a thematic content analysis approach, coding 60 publicly posted YouTube videos, 1,112 comments on those videos, and 150 Twitter posts that explicitly referenced BWC. We then deductively coded the YouTube videos based on the Suicide Prevention Resource Center (SPRC) Messaging guidelines. We found that social media users post about BWC to raise awareness and discourage participating, express sorrow for the participants, criticize the participants, or describe a relevant experience. Moreover, we found most of the videos on YouTube violate at least 50% of the SPRC safe and effective messaging guidelines. These posts might have the problematic effect of normalizing the BWC through repeated exposure, modeling, and reinforcement of self-harming and suicidal behavior, especially among vulnerable populations, such as adolescents. A second study conducted a systematic content analysis of 180 YouTube videos (~813 minutes total length), 3,607 comments on those YouTube videos, and 450 Twitter ii posts to explore the portrayal and social media users’ perception of three viral social media- based challenges (i.e., BWC, Tide Pod Challenge (TPC), and Amyotrophic Lateral Sclerosis (ALS) Ice Bucket Challenge (IBC)). We identified five common themes across the challenges, including: education and awareness, criticizing the participants and blaming the victims, detailed information about the participants, giving viewers a tutorial on how to participate, and understanding seemingly senseless online behavior. We found that the purpose of posting about an online challenge varies based on the inherent risk involved in the challenge itself. However, analysis of the YouTube comments showed that previous experience and exposure to online challenges appear to affect the perception of other challenges in the future. The third study investigated the beliefs that lead adolescents and young adults to participate in these activities by analyzing the ALS IBC to represent challenges with minimally harmful behaviors intended to support philanthropic endeavors and the Cinnamon Challenge (CC), to represent those involving harmful behaviors that may culminate in injury. We conducted a retrospective quantitative study with a total of 471 participants between the ages of 13 and 35 who either had participated in the ALS IBC or the CC or had never participated in any online challenge. We used binomial logistic regression models to classify those who participated in ALS IBC or CC versus those who didn’t with the beliefs from the Integrated Behavioral Model (IBM) as predictors. Our findings showed that both CC and ALS IBC participants had significantly greater positive emotional responses, value for the outcomes of the challenge, and expectation of the public to participate in the challenge in comparison to individuals who never participated in any iii challenge. In addition, only CC participants perceived positive public opinion about the challenge and perceived the challenge to be easy with no harmful consequences, in comparison to individuals who never participated in any challenge. The findings from this study were used to develop interventions based on knowledge of how the specific items making up each construct apply specifically to social media challenges. In the last study, we showed how agent-based modeling (ABM) might be used to investigate the effect of educational intervention programs to reduce social media challenges participation at multiple levels- family, school, and community. In addition, we showed how the effect of these educational based interventions can be compared to social media-based policy interventions. Our model takes into account the “word of mouth” effect of these interventions which could either decrease participation in social media challenge further than expected or unintentionally cause others to participate. iv DEDICATION This dissertation is dedicated to my parents, Dr. Nofan Khasawneh and Samar Al- Awamleh. Without their enormous sacrifice and love, I would have never become the individual that I am today. v ACKNOWLEDGMENTS I would like to express my sincerest thanks to my advisor, Dr. Kapil Chalil Madathil, for the continuous support, encouragement, and valuable advice. Completing my PhD would not have been this rewarding without the great opportunities he provided for me. I am thankful to my dissertation committee; Dr. Anand Gramopadhye, Dr. Patrick Rosopa, Dr. Kevin Taaffe, and Dr. Heidi Zinzow for all the valuable feedback and the generous guidance they provided me with. In addition, I would like to express my gratitude to all faculty members, staff, and students of the Industrial Engineering Department at Clemson University for their continuous help and support. I also would like to thank Ms. Barbara Ramirez for all the time she spent helping me improve my technical writing skills. I am indebted to my parents, Dr. Nofan Khasawneh and Samar Al-Awamleh, my siblings, Dr. Khaled Khasawneh, Rand Khasawneh and Roa’a Khasawneh, and all of my friends and colleagues, especially Dr. Sruthy Agnisarman, Aasish Bhanu, Snowil Lopes, Shraddhaa Narasimha, Amal Ponathil, and Hunter Rogers. Their love, friendship, and motivation are what made this process and the tough times easier for me. Finally, I would like to thank Lizandra Alvarado who has always been there for me when I needed any help. This work would not have been possible without her countless encouragement and support during the good and bad times. This work was supported by the National Science Foundation under grant IIS:CHS #1832904. vi TABLE OF CONTENTS TITLE PAGE....................................................................................................................... i ABSTRACT.........................................................................................................................ii DEDICATION.....................................................................................................................v ACKNOWLEDGMENTS.................................................................................................. vi LIST OF TABLES ............................................................................................................. ix LIST OF FIGURES ............................................................................................................ x INTRODUCTION .............................................................................................................. 1 EXAMINING THE SELF-HARM AND SUICIDE CONTAGION EFFECTS RELATED TO THE PORTRAYAL OF BLUE WHALE CHALLENGE ON YOUTUBE AND TWITTER ........................................................................................................................... 5 Introduction and Background ......................................................................................... 5 Methodology ................................................................................................................. 10 Results ........................................................................................................................... 14 Discussion ..................................................................................................................... 25 Conclusion .................................................................................................................... 31 INVESTIGATION OF THE PORTRAYAL OF SOCIAL MEDIA CHALLENGES ON YOUTUBE AND TWITTER ........................................................................................... 33 Introduction
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