Building good digital services for everyone Commitment

Vaughan Gething Minister for Health Minister for the Economy, and Social Services Transport and

Julie James Minister for Housing and Local Government Deputy Minister for the Economy and ministerial Minister for Education sponsor Rebecca Evans Minister for Finance and Trefnydd 2 3 4 5 Service Standards Focus on the current and future wellbeing of people in Wales

Promote the Welsh language Understand users and their Iterate and improve frequently needs

Use data and user research to Consider ethics, privacy and Every service needs an make decisions security throughout empowered service owner

Every service needs a Use scalable technology Work in the open multidisciplinary team

6 Focus on current and future well-being of people in Wales

We're here to make a positive difference to the lives of people in Wales. We should be driven by outcomes that benefit them, not by lists of technical specifications or requirements. Digital service design means thinking about the future as much as we think about today. Teams should consider the well- being of future generations, and think about the social, economic, environmental and cultural well-being of Wales. Services should contribute to the 7 well-being goals of Wales.

7 How we’re building services for everyone

Supporting delivery Build a knowledge culture Improving skills and capability

• Delivering experienced and expert • Building networks and communities • Digital Leadership awareness training teams to demonstrate and guide e.g. across minority groups to aid insight​ Adult Social Care and Digital • Digital skills​ development and training Democracy initiatives. ​ • Gathering case studies​​ • Digital Literacy​ and confidence • Assuring programmes where • Getting digital communities to be more innovation is key such as Local open and transparent through blogs, • Digital Inclusion​ Government Digital Transformation week notes and showcase events​ Fund​ • Transformation Teams to • Developing service standards support practical digital • Building a landscape of current for Wales and a guide to aid users leadership& workforce planning services including accessibility and inclusion, performance, availability, • Support adoption of standards • Review of procurement for digital​ legacy and technical debt at organisation level • Digital Apprenticeship Scheme​ • Leading on creation of a roadmap for addressing priority user facing service issues

8 Want to know more or get involved?

• Sign up to our blog • Talk about our work (online, at work, down the pub!) • Get involved in the user research around our services • Watch out for the communities of practise we're going to be supporting • Give us your feedback @cdps_ wales [email protected] @TimDaley4 [email protected]

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