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±3YVWXVSRK½RERGMEPHMWGMTPMRIFEPERGI 'SRWSPMHEXIHWXEXIQIRXSJ WLIIXERHGEWLKIRIVEXMSRIREFPIYWXS GLERKIWMRIUYMX] HIPMZIVWLEVILSPHIVZEPYI² 'SRWSPMHEXIHFEPERGIWLIIX 'SRWSPMHEXIHGEWL¾S[WXEXIQIRX ±3ZIVXLIPEWX]IEV+S%LIEHLEWQEHI 2SXIWXSXLIGSRWSPMHEXIH WMKRM½GERXTVSKVIWWMRFYMPHMRKEWXVSRKIV 7YWXEMREFMPMX] ½RERGMEPWXEXIQIRXW +VSYTERHHIPMZIVMRKSRSYVWXVEXIKMGKSEPW -RHITIRHIRXEYHMXSVW´VITSVXXSXLI 1SWXVIGIRXP]-EQVIEPP]TVSYHSJXLIOI] T QIQFIVWSJ8LI+S%LIEH+VSYTTPG VSPISYVWXEJJTPE]IHMRLIPTMRKXSHIPMZIVE ¯TEVIRXGSQTER] LMKLP]WYGGIWWJYPXVERWTSVXRIX[SVOJSVXLI 4EVIRXGSQTER]FEPERGIWLIIX 0SRHSR3P]QTMG+EQIW² (MVIGXSVW´VIWTSRWMFMPMXMIWMRVIPEXMSRXS XLI4EVIRX'SQTER]½RERGMEPWXEXIQIRXW 2SXIWXSXLI4EVIRX'SQTER] ½RERGMEPWXEXIQIRXW 7LEVILSPHIV-RJSVQEXMSR 7LEVILSPHIVMRJSVQEXMSR½RERGMEP GEPIRHEVERHGEYXMSREV]WXEXIQIRX 3TIVEXMRKSYVGSQTERMIWMREWEJIWSGMEPP] ERHIRZMVSRQIRXEPP]VIWTSRWMFPIQERRIV MWGIRXVEPXSSYVWXVEXIK] &YWMRIWW6IZMI[ 'SVTSVEXI+SZIVRERGI *MRERGMEP7XEXIQIRXW 7LEVILSPHIV-RJSVQEXMSR 3YVTIVJSVQERGIERHLMKLPMKLXW %WXVSRKTIVJSVQERGIVIGSVHTEWWIRKIVPIZIPWEGVSWWFYWERHVEMP 6IGSVHTVS½XWMRHIVIKYPEXIHFYWERHFIWXMRGPEWW0SRHSRFYW,MKLIWXIZIVTEWWIRKIVPIZIPWEGVSWWFYWERHVEMP STIVEXSV 6SFYWXVEMPTIVJSVQERGI[MXLKSSHVIZIRYIKVS[XLMREPPJVERG6IGSVHTVS½XWMRHIVIKYPEXIHFYWFIWXMRGPEWW0SRHSRFYWSTLMWIWIVEXSV 9RHIVP]MRKTVS½XKVS[XLI\GPYHMRKEGUYMWMXMSRWERHTVMSV]IE6SFYWXVEMPTIVJSVQERGI[MXLKSSHVIZIRYIKVS[XLMREPPJVERGVSRISJJVEMPGSRXVEGXLMWIW QEREKIQIRXFIRI½XW9RHIVP]MRKTVS½XKVS[XLTVMSV]IEVMRGPYHIHQSJSRISJJVEMPGSRXVEGXQEREKIQIRXFIRI½XW *MZIZEPYIEHHMRKFYWEGUYMWMXMSRWERHWLSVXPMWXIHJSVRI[8L*MZIZEPYIEHHMRKFYWEGUYMWMXMSRWERHWLSVXPMWXIHJSVXLIRIEQIWPMROVEMPJVERGLMWI[8LEQIWPMROJVERGLMWI 7XVSRKGEWLQEREKIQIRXERHVSFYWXFEPERGIWLIIX7XVSRKGEWLQEREKIQIRXERHVSFYWXFEPERGIWLIIX 1EMRXEMRIHJYPP]IEVHMZMHIRHEXTGSZIVWXVIRKXLIRIH1EMRXEMRIHJYPP]IEVHMZMHIRHEXTGSZIVWXVIRKXLIRIH Total revenue (£m) Total operating profit (£m) Adjusted earnings per share (p) £2,423.8m £110.2m 141.9p 2500 2500 150 150 200 1,732.5 77.2 1,654.6 174.8 1,537.8 1,552.0 61.5 2000 2000 120 120 161.6 1,378.4 48.0 150 40.0 141.9 135.2 37.3 1500 1500 90 90 126.9 100 * 34.8 33.4 41.9 40.0 1000 1000 60 36.5 60 378.4 351.5 356.1 334.5 50 314.0 35.4 500 500 30 33.7 30 26.6 27.2 24.3 312.9 273.4 290.9 243.7 250.2 0 0 0 0 0 08 09 10 11 12 08 09 10 11 12 08 09 10 11 12 Rail Rail Regulated Bus Regulated Bus Deregulated Bus Deregulated Bus † Dividend paid and proposed Reduction in CO2 emissions Passenger satisfaction (%) per share (p) per passenger journey (%)* Bus: Rail: 81.0p 14.0% 90% 83% 100 16 100 100 91 90 14 14.0 84 83 82 81.0 81.0 81.0 81.0 81.0 80 80 80 80 78 12 12.3 60 10 60 60 8 6.8 40 6 40 40 4 20 20 20 2 0.3 0 0 0 0 08 09 10 11 12 09 10 11 12 08 09 10 11 12 Rail Bus 9RPIWWSXLIV[MWIWXEXIHSTIVEXMRKTVS½XI\GPYHIWEQSVXMWEXMSRERHI\GITXMSREPMXIQW 8LIKVETLWLS[WXLIGYQYPEXMZIVIHYGXMSRWMRGI[LIR[IPEYRGLIHSYV(VMZMRK)RIVK]*YVXLIVMRMXMEXMZIERHWIXXLIXEVKIXXSVIHYGIGEVFSRIQMWWMSRWTIV TEWWIRKIVNSYVRI]F] 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½RERGMEPERHRSR½RERGMEP/I]4IVJSVQERGI-RHMGEXSVW /4-W MRSVHIVXSQIEWYVITVSKVIWWEKEMRWXSYVWXVEXIK] 3YVTIVJSVQERGI 3YVJSYVWXVEXIKMGTVMRGMTPIWEVI Group revenue Group operating profit 8SVYRSYVGSQTERMIWMREWEJIWSGMEPP] £2,423.8m £110.2m ERHIRZMVSRQIRXEPP]VIWTSRWMFPIQERRIV 8STVSZMHILMKLUYEPMX]PSGEPP]JSGYWIHTEWWIRKIV XVERWTSVXWIVZMGIW 8SJSGYWSYVSTIVEXMSRWMRLMKLHIRWMX] YVFERQEVOIXW 8SVYRSYVFYWMRIWW[MXLWXVSRK½RERGMEPHMWGMTPMRI 71.5% 36.3% Rail Rail XSHIPMZIVWLEVILSPHIVZEPYI Regulated Bus 15.6% Regulated Bus 31.6% Deregulated Bus 12.9% Deregulated Bus 32.1% 8YVRXSTEKIXSVIEHQSVIEFSYXSYVWXVEXIK]ERHXSWII 8YVRXSTEKIXSVIEHQSVIEFSYXSYV½RERGMEPERHSTIVEXMSREPTIVJSVQERGI LS[[ILEZITIVJSVQIHEKEMRWXSYV/4-W 9RPIWWSXLIV[MWIWXEXIHSTIVEXMRKTVS½XI\GPYHIWEQSVXMWEXMSRERHI\GITXMSREPMXIQW 8LI+S%LIEH+VSYTTPG%RRYEP6ITSVXERH%GGSYRXW &YWMRIWW6IZMI[ 'SVTSVEXI+SZIVRERGI *MRERGMEP7XEXIQIRXW 7LEVILSPHIV-RJSVQEXMSR 3YVTISTPI 6IQYRIVEXMSR +S%LIEHIQTPS]WEVSYRHTISTPIMRXLI9/;I 8LI+VSYT´WSZIVEPPVIQYRIVEXMSRTSPMG]MWWIXXSEXXVEGXVIXEMR 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