NETVIGATOR Broadband Service Guide About this Service Guide This NETVIGATOR Service Guide provides further information relating to NETVIGATOR Services (which includes NETVIGATOR and Fiber-to-the- Home Services), the Service Plans and options in your NETVIGATOR Application. Please read this Service Guide carefully as the Services entitlements, eligibility criteria and other important information applies to the Services, now TV services and the Extra Services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless specified otherwise in this Service Guide. PART I Important Information Service Providers n Telecommunications (HKT) Limited ("HKT") provides all telecommunications Services (e.g. NETVIGATOR and csl Wi-Fi Services) (except mobile services) the upon the terms of your Application, this Service Guide, the General Conditions of Telecommunications Service (Consumer Customers) (available at www.hkt.com/Terms+of+Use) ("General Conditions") and the applicable special conditions (if any). Such special conditions of the NETVIGATOR Services include the NETVIGATOR Broadband Terms and Conditions and the Special Conditions of NETVIGATOR Service for Consumer Customer, both available at http://cs.netvigator.com/tnc_e.html. The Special Conditions of csl Wi-Fi Service for Consumer Customers are available at http://www.cslwifi.com/ support/download/Special_Condition_T&C_e.pdf. HKT provides certain non-telecommunication services (e.g. Home Wireless and F-Secure Safe Anywhere services) upon the terms of your Application, this Service Guide, and HKT General Conditions of Service (available at http://cs.netvigator.com/tnc_e.html) and the applicable special conditions (if any). The Special Conditions of F- Secure Safe Anywhere services are available at http://cs.netvigator.com/ tnc_e.html. HKT provides Home Networking Wireless service (a non-telecommunication service) upon the terms of your Application, this Service Guide and the Terms and Conditions of Smart Living Services (available at http://smartliving.hkt.com/eng/tnc.html). HKT provides uHub plus Services (a non-telecommunication service) upon the terms of your Application, this Service Guide, the General Conditions of uHub plus Service and the Special Conditions of uHub plus Service (both available at www.uhub.com). HKT also provides eBill Service upon the eBill Service Terms and Conditions of Use, available at ebill..com. n PCCW Media Limited ("PCCW Media") provides now TV services under your NETVIGATOR Application, upon the terms of such Application, this Service Guide, and the now TV Terms and Conditions (available at http:// www.now-tv.com). PCCW Media Limited provides services upon the terms of your NETVIGATOR Application, this Service Guide and the MOOV Terms and Conditions (available at http://moov.hk). n HKT CSP Limited provides and manages My HKT, a customer service portal as your agent upon the General Conditions of My HKT and the HKT Privacy Policy Statement (available at http://cs.hkt.com and http://www.hkt.com/legal/privacy.html respectively). My HKT account allows you to manage some of your service(s) subscribed with the relevant member(s) of the HKT Group or the PCCW Group (such as NETVIGATOR, Fixed Line / eye, now TV and/or certain mobile services) through a single login at My HKT website (http://cs.hkt.com) and My HKT App (collectively, "My HKT"), as well as HKT CSP Limited to register and manage your My HKT account on My HKT as your agent, subject to the applicable terms and conditions. n Club HKT Limited provides and manages The Club, a member loyalty program, upon its Terms and Conditions (available at https://www.theclub.com.hk/tnc) and Privacy Policy Statement (available at https://www.theclub.com.hk/policy) and such other applicable terms and conditions. Members of The Club will be awarded with Clubpoints which are proportionate to the qualifying spending for eligible HKT services, and are able to receive and/or redeem various benefits. Relevant information can be found on The Club’s website (https://www.theclub.com.hk/).

Things You Need to Know n NETVIGATOR APPLICATION: When processing your NETVIGATOR Application and your Application contains any missing or incorrectly entered charges that are payable by you, your selected options in a Service Plan in your Application is not offered by us as specified in this Service Guide or there are any other discrepancies, then our customer service will contact you as soon as practicable to rectify such discrepancies and we will resume processing your Application when all discrepancies have been rectified. Should there be any circumstances which may affect our approval of your Application, we will contact you accordingly, otherwise, your Contract for the Services (and other services under your Application) shall be deemed to form at the time when your Application is approved by us. n Broadband line installation demarcation: Broadband service installation refers to the connection of broadband line to the first landing broadband socket only within the customer’s premises as determined at the sole discretion by HKT. n NETVIGATOR SERVICE INSTALLATION (if applicable): You must allow installation of the NETVIGATOR Service to be carried out and completed at your current Service Installation Address within 21 days of the date of your Application. Otherwise, we reserve the right to cancel your NETVIGATOR Application and to charge you an Order Administration fee of HK$100. n CAN I TERMINATE A SERVICE?: If you cancel or terminate the Services or your NETVIGATOR Contract before service activation date, you are required to pay us the Application Cancellation Charge. Once the Services have been activated, you can terminate any Services or now TV services by giving us not less than 30 days’ prior notice by completing a prescribed termination request form (available at any one of our Service Centres / selected HKT Shops or by calling our Customer Service Hotline 1000 to request the form to be posted to your Service Installation Address) and returning the same to us according to the instruction set out in the form. However, if you terminate your NETVIGATOR Service, all other now TV services, Extra Services and extra premiums (as the case may be) under your NETVIGATOR Application are non-severable services and will also be terminated at the same time. You will need to make a separate arrangement with the relevant Service Provider(s) if the provision of the relevant service(s) is/are required. You are required to pay us the Early Termination Charge if you terminate a service during your Commitment period and other Cancellation Charges (if any) specified for all such Services, now TV services and Extra Services(as applicable). You may contact our Consumer Service Hotline to obtain the termination request form for the Services, now TV services and Extra Services you wish to terminate. Please refer to Clause 13.3 of the General Conditions for details and Clause 12 of the now TV Terms and Conditions for details. n WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE ENDS?: At the end of the Commitment Period of the Services, or now TV services, if (a) we are unable to contact you; (b) you do not contact us; or (c) you are undecided as to whether to renew your existing Contract, we will continue to provide the Services, now TV services or any Extra Services to you under the existing Contract on a month to month basis subject to payment of the Charges at our prevailing Month-To-Month Rate after the Commitment Period specified for the Services or now TV services based on your existing Contract until you terminate your subscription to the Services or now TV services by

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giving us at least 30 days’ advance written notice. You may refer to Clauses 23.6 and 23.7 of the General Conditions and Clause 22.6 and 22.7 of the now TV services Terms and Conditions for details. n CAN I EXTEND THE COMMITMENT PERIOD?: You can extend the Commitment period of the Service, or now TV service by agreeing to an additional Commitment period. You can also agree to replace the Contract with another new Contract upon expiry of the Commitment period of the Service, or now TV service. n WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We can change any terms and conditions of the Services, now TV services or Extra Services by publishing the changes online at the websites listed in Part III of this Service Guide or by other means designated by us. If we believe that the change causes you material disadvantage or will result in an increase in your Charges for the Services (other than IDD or roaming services), we shall give you at least 30 days’ prior notice. You have the right to terminate your Contract in certain circumstances without incurring any charges in respect of that termination (other than incidental costs) when we increase Charges and change terms and conditions of a Netvigator Service or Extra Service by giving us not more than 15 days’ notice prior to the change coming into effect. Please refer to Clause 22.4 of the General Conditions for details. n RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: Unless we tell you otherwise, you are required to return our Service provisioning Equipment in good working condition as soon as possible after termination of the Service to the address that we inform you at the time you terminate a Service. Please refer to details as contained in the termination request form completed upon your termination request. If you fail to return such Service Provisioning Equipment, you shall pay us upon demand the Charges for Loss or Replacement of Equipment. n MOVING HOME?: If you move your home and our Service or now TV Services are already available at your new residential address or we can provide the Service at that address using our reasonable endeavours to do so, we will continue to provide you those Services if you wish us to do so and you pay all applicable charges. You will need to call us to determine the Installation Service Fee or Activation Service Fee payable when you move (the amount payable will depend on your new address). If you move our Service or now TV Services out of Public Housing / Home Ownership Scheme / Sandwich Class Scheme estate ("Public Housing") within the Commitment period, the Charge will be changed to the current Charge for the same Service at private housing from your Service relocation effective date. If our Services or now TV services are unavailable at your new address or it is not possible for us to provide such Services using or reasonable endeavours to do so, we may impose a charge on you equivalent to a maximum of the recommended retail price of any specified premium under your NETVIGATOR Application (if any) on a pro-rata basis for the remaining months of the Commitment Period, plus the amount of waiver of Activation / Installation Service Fee (if any) offered to you at the time of your NETVIGATOR Application, if you choose to end the Services and/or now TV services (as the case may be). If the Services are terminated, your now TV Services may also be terminated at the same time. n MODEM SHARING WITH OTHER PCCW / HKT SERVICES: If the same modem is shared between your NETVIGATOR Services / now TV services / eye Services, and if your now TV Services / eye Services are terminated or suspended for whatever reasons, you shall contact our Consumer Service Hotline to continue using your NETVIGATOR Services. If you do not do so, your NETVIGATOR Services will be suspended simultaneously on the effective date of termination of your now TV services / eye Services without prior notice while you remain responsible for the relevant Charges. When you are using a NETVIGATOR modem for more than one service using the same transmission bandwidth or path and the combined bandwidth requirements of the services are higher than the transmission bandwidth you have subscribed to, the bandwidth available when using the NETVIGATOR Services will be reduced. n WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Specification refers to network specifications of the subscribed Services for the broadband line connected from the modem at your Premises to the first piece of network equipment or central office of the NETVIGATOR network. For Basic Plan, bandwidth specifications of 1.5M, 3M, 6M, 8M, 18M, 30M and 100M listed on your Application correspond to a maximum dedicated downstream bandwidth of 1.5Mbps / 3Mbps / 6Mbps / 8Mbps / 18Mbps / 30Mbps /100Mbps and maximum dedicated upstream bandwidth of 640Kbps / 640Kbps / 640Kbps / 800Kbps/ 1Mbps / 10Mbps/ 30Mbps respectively. For Fiber-to-the- Home Plan, bandwidth specifications of 100M, 200M, 300M, 500M and 1000M correspond to a maximum upstream and downstream bandwidth of 100Mbps / 200Mbps / 300Mbps /500Mbps /1000Mbps respectively. The actual speed you experience using the Services will be less than the network specifications and affected by your device, technology, network and software used, network configuration and coverage, usage levels, international bandwidth and extraneous factors. n CHARGES: If you have committed to a Commitment period, in addition to any usage based charge (if applicable), you will be charged the Monthly Rate within Commitment Period for the service(s) during the Commitment Period. If you have not committed to a Commitment period or if your Commitment period has expired and not been extended or renewed, you will be charged at the prevailing month-to-to month rate. We will also charge you other charges listed in your Application and this Service Guide when applicable. n BILLING: You may receive separate bills for the bundled services at different dates. n PREPAYMENT: In some cases, we may require you to make a prepayment. If you are required to make a prepayment, we will specify the same in your Application and Service Guide. Prepayment will be refunded to you as specified in the Service Guide, if no refund is specified, it will be offset against your Charges during the Commitment period. Prepayment will not be refunded to you if you terminate the NETVIGATOR Service, Extra Services or extra premiums before the Commitment period ends.

PART II NETVIGATOR Application

n Eligibility: Customer applying for the services under this Application must be an existing NETVIGATOR Broadband Service Customer. n Commitment Period: This is the Commitment Period as specified in the Application which you agree to subscribe to the NETVIGATOR Service, and this automatically applies to the Extra Services, premiums and/or now TV services selected under your NETVIGATOR Application (unless otherwise specified in the Application). The Commitment Period commences on the Target Commencement Date unless HKT advises otherwise. n Target Installation Date (if applicable): This is the target date which we will conduct installation of the NETVIGATOR Services, Extra Services or now TV Services at the Service Installation Address and may be subject to change. The Target Installation Date is also the Target Commencement Date unless HKT advises otherwise. n Target Commencement Date: This is the target date on which NETVIGATOR Services, Extra Service or now TV Services will commence at the Service Installation Address and may be subject to change.

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NETVIGATOR SERVICE Special Terms and Conditions: NETVIGATOR Broadband Terms and Conditions and Special Conditions of NETVIGATOR Service for Consumer Customers, both available at http://cs.netvigator.com/tnc_e.html. All Service Plans allow for unlimited data use each month and include the provision of the Equipment including the modem, cables and associated equipment. The Monthly Rate within Commitment Period may be different from the list price due to promotional offer available at the time of your Application. Month-To-Month Rate, applicable after the Commitment Period will be our prevailing rates. For details, please refer to our website (Public Housing: www.netvigator.com/eng/pages.php?url=lp_public; others: www.netvigator.com/eng/pages.php?url=lp_private). The rates are subject to change and HKT's decision shall be final. F-SECURE SAFE ANYWHERE SERVICE (if applicable) n Special Terms and Condition: Special Conditions of F-Secure Safe Anywhere Service are available at cs.netvigator.com/tnc_e.html.

Basic Plan: Service Description / Entitlements: § NETVIGATOR Services. § uHub plus services: Customer who completes registration of the Eligibility: uHub plus services via www.uhub.com within 3 months after the § Customer must subscribe for at least 18-month Commitment service installation of his/her NETVIGATOR Services will be entitled period. to 10GB storage on uHub plus. Registration after that 3-month period will entitle Customer to HKT’s prevailing uHub plus basic storage capacity. If the NETVIGATOR Services are terminated by Special Offer: Customer or HKT for whatever reason, Customer's uHub plus storage entitlement will be terminated or downgraded as § You will be entitled to the monthly fee waiver listed in the plan determined by HKT. details § Free Extra Service(s) as specified in the plan details (if any) Fiber-to-the-Home Plan: Service Description / Entitlements: Eligibility: § Fiber-to-the-Home Service. § Customer must subscribe for at least 18-month Commitment § Customer may apply for a dedicated bandwidth of 1000M, period. 500M, 300M, 200M, 100M or 30M. § uHub plus services – Customer who completes registration of the Special Offer: uHub plus services via www.uhub.com within 3 months after the service installation of his/her NETVIGATOR Services will be entitled § You will be entitled to the monthly fee waiver listed in the plan to 10GB storage on uHub plus. Registration after that 3-month details. period will entitle Customer to HKT’s prevailing uHub plus basic storage capacity. If the NETVIGATOR Services are terminated by Customer or HKT for whatever reason, Customer's uHub plus storage entitlement will be terminated or downgraded as determined by HKT. § Free Extra Service(s) as specified in the plan details (if any)

Upgrade Pack: Service Description / Entitlements: service installation of his/her NETVIGATOR Service will be entitled § Bandwidth upgrade only. to 10GB storage on uHub plus. Registration after that 3-month period will entitle Customer to HKT’s prevailing uHub plus basic § Once the Application is accepted by us, your existing Contract will storage capacity. If the NETVIGATOR Service is terminated by be terminated in respect of our obligation to provide your core Customer or HKT for whatever reason, Customer's uHub plus NETVIGATOR Service (which will be under the terms of this storage entitlement will be terminated or downgraded as Contract and the Monthly Charge for the NETVIGATOR Service determined by HKT. shall be increased by the amount as set out in Section C of the Application over the amount paid under your current Contract § Free Extra Service(s) as specified in the plan details (if any) after any rebate/premium payment). However, the existing Contract will continue in respect of any rebates, offers, premium Eligibility: payment outstanding. § The Upgrade Pack is only available to customer who has § The Commitment period (if any) under your existing Contract will subscribed to the existing Basic Plan for more than 3 months. remain in place, and you will also be subject to the Commitment § 200M Fiber-to-the-Home bandwidth upgrade are only available to period for the Upgrade Pack in relation to the upgrade Public Housing when Fiber-to-Home-Plan becomes available. increment described in Section C of your Application. This means if you terminate before the expiry of your Commitment period § 300M Fiber-to-the-Home bandwidth upgrade is only available to for your Upgrade Pack you will be charged the Early Termination private housing when Fiber-to-the-Home-Plan becomes available. Charges for the Upgrade Pack and any early termination charges Special Offer: applicable to your existing Contract if the Commitment period for that Contract has not expired. § You will be entitled to the monthly fee waiver listed in your Application.(if any § uHub plus services – Customer who completes registration of the uHub plus services via www.uhub.com within 3 months after the

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Premium Packages: § You will be entitled to the Premium listed in your Application (if any). § Prepayments made under the Premium Packages will be used to set off the Monthly Charge for the Commitment Period.

Home Wireless Service (Basic Plan) *: Service Description / Entitlements: 2. Cables and associated equipment. § First time installation and equipment delivery fee § Provision of the Equipment during the Contract term: waived within Commitment period. 1. (a) One FE router with 802.11g Wi-Fi (wired network specification: 100Mbps/ wireless network specification: 54Mbps Eligibility: for 2.4Ghz) (applicable to 3M/6M/8M/18M users); or ■ Basic Plan customer with bandwidth specification (b) One FE router with 802.11n Wi-Fi (wired network 3M/6M/8M/18M/30M or above. specification: 100Mbps / wireless network specification: 300Mbps for 2.4Ghz) (applicable to 30M or above users).

Home Wireless Service (Fiber-to-the-Home Plan)* : Service Description / Entitlements: 2. Cables and associated equipment. § First time installation and equipment delivery fee § Provision of the Equipment during the Contract term: waived within Commitment period. 1. One GE router with 802.11n WiFi (Wired Network

Specification: 1000Mbps / Wireless network specification: Eligibility: 300Mbps 2.4Ghz). ■ Dedicated to Fiber-to-the-Home customer.

csl Wi-Fi SERVICE Single Device Plan: Service Description / Entitlements: Eligibility: § Both NETVIGATOR and non-NETVIGATOR Customer can apply for § Unlimited usage of Wi-Fi Service per device each month. Single Device Plan. § Each Customer can apply for a maximum of five (5) Single Device Plans including already registered ones.

Unlimited Usage Plan (NETVIGATOR): Service Description / Entitlements: Eligibility: § Only existing NETVIGATOR Customer can apply for Unlimited § Unlimited usage of Wi-Fi Service each month. Usage Plan (NETVIGATOR). § Each Unlimited Usage Plan includes one (1) web login account and three (3) Single Device activation quotas.

Unlimited Usage Plan (Skywalker): Service Description / Entitlements: § Unlimited usage of Wi-Fi Service each month. Eligibility: § Each Unlimited Usage Plan includes one (1) web login account and § Only Non-NETVIGATOR Customer can apply for Unlimited Usage three (3) Single Device activation quotas. Plan (Skywalker). § Each Customer can only apply for one Unlimited Usage Plan. § Only applicable for Wi-Fi enabled devices which fulfill designated system requirement. Home Wireless and MOOV Bundle service (Basic Plan): Service Description / Entitlements: § Home Wireless Service - Basic Plan(See above) § MOOV - MOOV Unlimited. - MOOV online digital music service(only available for use in Hong Kong). § For the avoidance of doubt, the entitlement under Section D do not apply

Home Wireless and MOOV Bundle service (Fiber-to-the-Home Plan): Service Description / Entitlements: § Home Wireless Service-Fiber-to-the-Home Plan(See above) § MOOV - MOOV Unlimited. - MOOV online digital music service(only available for use in Hong Kong). § For the avoidance of doubt, the entitlement under Section D do not apply

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uHub plus service: uHub plus 25GB upgrade § Your uHub plus storage entitlement only applies during your subscription of NETVIGATOR broadband Service. You should back up your data before your uHub plus storage is downgraded or terminated and your files are deleted. Service Description / Entitlements: § Upgraded uHub plus storage to 25GB uHub plus SuperPack(Basic Plan) Service Description / Entitlements: § csl Wi-Fi service Single Device Plan uHub plus SuperPack includes: § 25GB uHub storage uHub plus SuperPack(Fiber-to-the-Home Plan) Service Description / Entitlements: the wired and wireless network specifications specified in the router and will be affected by many factors, including the bandwidth uHub plus SuperPack includes: specification of your service, the lay-out of your flat, device used, § 25GB uHub plsu storage transmission technology, network and software used, network § csl Wi-Fi service Single Device Plan configuration and coverage, international bandwidth, other possible § Home Wireless Service-Fiber-to-the-Home Plan*(See above) Wi-Fi interference and extraneous factors. * Network Specification: This network specification is referred to the network specification of the router supplied under the service plan. The actual speed enjoyed by a customer will be much less than

F-Secure Safe Anywhere service Plan: n Special Terms and Conditions: Special Conditions of PC Guard Special Conditions, available at http://cs.netvigator.com/tnc_e.html . Service Description / Entitlements: Eligibility: § License key for F-Secure Safe Anywhere software (features § When customer subscribes new or change F-Secure Safe include (1) Computer security such as anti-spam, browsing Anywhere service plan, a new 24/30 months contract for all protection and antivirus, (2) Parental Control). license key(s) subscribed will be applied. § Not available for Pre-installation option.

SECTION D now TV SERVICES BUNDLE

Eligibility: § Customer must subscribe to NETVIGATOR Services with dedicated bandwidth of at least 3M. § The now TV services Bundle has the same Commitment Period and commences on the same Commencement Date, as Customer's subscription to the NETVIGATOR Services. § Customer can subscribe to the now TV services Bundle with HD Connection Service (with a Commitment Period of 24 months). § The HD Connection Services is only available to customers in areas with HD coverage. For the list of channels in HD, please refer to the now TV Service Menu. § At the end of the Commitment Period of your subscription to the now TV services Bundle, the now TV services Bundle will continue to be provided to you at the same monthly charges, on a month to month basis. Not available for Pre-installation option.

“Starter Pack” and “Entertainment Pack” or “Starter Pack”, "Special Bonus Pack" and “Special Pack” : Service Description / Entitlements: Pack”, “Special Bonus Pack” and “Special Pack” of now TV § Customer can enjoy (i) a “Starter Pack” and an Channels; and monthly rental fee waiver for his decoder box. “Entertainment Pack” of now TV Channels; or (ii) a “Starter

“Channel Bundle” or "Pack" Service Description / Entitlements: (available for viewing at http://nowplayer.now.com/tnc). Please note that your access to any programme, channel § Customer may select a "Channel Bundle"(which may comprise and/or content on the now player service can be terminated at 1 channel, 2 channels or 3 channels); or a "Pack"; and can anytime without prior notice. The now player application can enjoy a monthly rental fee waiver for decoder box. Please only be used on mobile devices with original and unmodified refer the now TV Service Menu for the channels available. operation system versions of iOS 7.0 or above and Android 4.0 § Only designated channels/programs can be viewed on now or above. player. Please refer to the now player Terms and Conditions

Free Upgrade now TV Decoder offer: Service Description / Entitlements:

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§ Free Upgrade now TV Decoder offer is available to existing now TV customers who subscribe to specific Fiber-to-the-Home plan/ upgrade pack and are currently using specific models of the now TV decoder.

SECTION E ADDITIONAL CHARGES FOR NETVIGATOR SERVICES

1) Installation Service Fee: § This charge will be imposed when the infrastructure of the HKT's NETVIGATOR Services are dependent on the internal NETVIGATOR Services has not been installed at your infrastructure at your address being installed and ready for our NETVIGATOR Services Installation Address for our immediate immediate provision of the NETVIGATOR Service. If additional provision of the Service (even though it may be available in work is required within your premises in order to be ready for our the building) or when there has not been a subscriber to the immediate provision of the Service, your Installation Service Fee or NETVIGATOR Services at your Services Installation Address . Activation Service Fee (as the case may be) will be increased by a Any third party contractor fees required in order to install the further amount which will be quoted to you before any necessary NETVIGATOR Service will be payable by you and are not works begin. included in this charge. In the event that HKT commences work on the installation of your broadband line and you For details of the Installation Service Fee or Activation Service Fee subsequently terminate the NETVIGATOR Service prior to payable at your Services Installation Address or your new Services completion of such installation works, this charge will remain Installation Address if you are moving, please call our Consumer to be payable by you in full. Service Hotline at 1000.

3) Early Termination Charge: 2) Activation Service Fee § Monthly Rate within Commitment Period x remaining § This charge will be imposed when the infrastructure of the months of the Commitment Period NETVIGATOR Service has already been installed at your 4) Reconnection Charge: Services Installation Address for our immediate provision of § HK$200 (applicable only if service has been suspended) the NETVIGATOR Service and there has been a previous subscriber to the NETVIGATOR Services. This charge will be 5) Administrative Charges: billed in the first bill upon completion of the NETVIGATOR § Charges for loss or replacement of Equipment can be viewed Service activation. Any third party contractor fees required in at http://www.netvigator.com/general_charges/eng order to activate the NETVIGATOR Services will be payable § Other Charges are listed in your Application by you and are not included in this charge.

PART III: OTHER INFORMATION n PREMIUM PACKAGES: All third party products in premium packages are only available while supplies last and are non-redeemable for cash or other benefits. Please refer to the manufacturer’s warranty statement included with the product for a detailed explanation of the product warranty terms applicable to a particular product. n REDEMPTION PROCEDURE IN PREMIUM PACKAGES: We will send a redemption letter by mail to your installation address approximately 2- 6weeks (unless otherwise specified) after the completion of the NETVIGATOR Service installation. You are required to redeem the product at a designated address during the redemption period in accordance with the redemption letter. n 2nd PREMIUM PREPAYMENTS IN PREMIUM PACKAGES AND EXTRA PREMIUMS: If: (i) you subscribe to more than one of the same premium package or optional premium; (ii) more than one of the same premium package or optional premium is subscribed under the same Service installation address; or (iii) the same credit card is used to settle the payment for more than one of the same premium package or optional premium, we shall collect a prepayment equivalent to the recommended retail price of the product in the premium package or optional premium, before delivery or upon your redemption of the premium. Prepayment shall be offset against your Charges. n NETVIGATOR CONSUMER SERVICE: You may call our Consumer Service Hotline at 1000 or send your email to [email protected]. n OUR SERVICE WEBSITES: The following are websites of Services and now TV services referred to in this Service Guide: NETVIGATOR Service: www.netvigator.com now TV services: www.now-tv.com F-Secure Safe Anywhere service: fsecure.netvigator.com uHub plus service: www.uhub.com

csl Wi-Fi Service: www.cslwifi.com Home Wireless Service: homewireless.netvigator.com

My HKT Service:: cs.hkt.com MOOV service: moov.hk

Home Networking Wireless service: smartliving.hkt.com The Club Service: http://www.theclub.com.hk

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