An Improved Service Methodology
2006/7 A N I M P R O V E D S E R V I C E M E T H O D O L O G Y A N ote F rom the D epartment The Department of Community Safety, Western Cape is responsible for the coordination and implementation of community based social crime prevention and oversight over the South African Police Services (SAPS), amongst other key performances. Key to the Department’s approach is a transformatory and participatory methodology supported by the National Crime Prevention Strategy (NCPS, 1996) and the ikapa Growth and Development White Paper (2007). This integrated service delivery programme is implemented via Bambanani “Unite” Against Crime (Bambanani Strategy). The Bambanani Strategy is over-arching to the entire Department and is premised on the principles outlined in Batho Pele and the notion of a developmental state. Minister Leonard Ramatlakane Under the direct guidance of Minister Leonard Ramatlakane and I, the Directorates: Community Liaison Minister of Community Safety and Social Crime Prevention are responsible for the design and implementation of the Bambanani Western Cape “Unite” Against Crime Strategy. The Directorate: Strategic Services and Communication and the Directorate: Safety Information and Research is responsible for researching, documenting and sharing strategies, methodologies and information respectively with internal and external stakeholders. The Best Practice document in the form of An Improved Service Delivery Methodology 2007/08 aims to share the experiences and expose other Departments to the implementation strategies employed by the Department of Community Safety, in its efforts to transform delivery through encouraging community participation, community empowerment, social cohesion, social capital and deliver services that reflect public value.
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