World’s Most Secure Collaboration Platform Built for the Warfighter Wickr RAM Recall, Alert, and Messaging
Brian Morrison, Technical Account Manager
CAO: 11 December 2020
https://wickr.com/ram/get-started/ Wickr Overview End-to-End Encrypted Control, Compliance & Data Governance
Consumer SAAS Customer Hosted Wickr Me Wickr Pro Wickr Enterprise • Anonymous and Private • Enterprise Compliance-Ready • Enterprise Compliance-Ready • 12M users • Small to Large Hosted Model • Custom Deployments • 6B messages sent • Custom Bots • Controlled Access • 2M+ MAU • Network Admin Console • White Labeling • Free • Global Federation • On-Premise/Dedicated Cloud • Global Federation • Global Federation
Mission & Program Integrations – Wickr Bots
https://wickr.com/ram/get-started/ Wickr RAM
What is it? • Wickr RAM is the Wickr Enterprise software specifically hosted and supported as a service for the DoD and Federal Agencies
• Deployed on NIPRNet (SOFNET-U) and also supported for AFNET-U, hosted by government approved AWS cloud provider
• Can also be used on personal devices (phones,laptops, etc) and government devices (phones,laptops, etc) to provide collaboration across all platforms
• Accredited by SOCOM and Air Force for use with Controlled Unclassified Information up to Impact Level 4 (FOUO, PHI, PII, LES etc)
https://wickr.com/ram/get-started/ Feature Set
• Video Conferencing • Broadcast Calls • Screen Share • Messaging • Emojis, Reactions & Gifs • Burn-on-Reading • File Transfer • Location Sharing • APIs/Bots
ALL FEATURES NEEDED BY END USERS, COMBINED WITH NON-NEGOTIABLE SECURITY
https://wickr.com/ram/get-started/ Onboarding Process
1. License Acquisition • Purchase from Wickr • Acquire through other Gov/Mil organization allocation
2. User Account Creation • Contact Wickr Helpdesk to receive Account Creation spreadsheet for new account creation • Fill-out a item on the Account Creation spreadsheet for each user, and submit to the helpdesk when complete • Helpdesk creates accounts and notifies both the primary account POC and all individual users that accounts have been created, along with providing client setup instructions
3. Client Setup • Contact the helpdesk directly via phone or email to receive your user account password, as well as password to the client setup instructions on their website • Follow the applicable client setup instructions for your applicable platform (PC, Mac, iOS, Android) available at: https://wickr-ram-configuration.s3-us-gov- west-1.amazonaws.com/index.html
https://wickr.com/ram/get-started/ Onboarding Process Cont.
4. Training Instructions • Feature walkthroughs in client upon initial login • Training content available on Wickr RAM Website: https://wickr.com/ram/get-started/ • In-person or remote training classes are available upon request
5. Organizational Setup • A Wickr Implementation room will be created for your organizational POCs to communicate with Wickr POCs • All key content and links will be provided in that room • Coordination for any additional issues, user account requests, etc can be done through that room or by contacting POC directly
6. Additional Participation • Wickr hosts a Q&A Room in RAM for any User or Organization POC to participate in • Weekly meetings to go over new feature training, requests, current issues, and feedback • Wickr SWAG is also available upon request if desired
https://wickr.com/ram/get-started/ Version Enhancements
Major Enhancements • Global Federation • Broadcast Calling • Audio-Only Mode • Message Reaction & Voting • Self-Install (no administrator rights required) • Call Banner and Icon for Room Notification • Room User Limit Increase to 500 ^^ See the latest Product Updates at: ^^ https://wickr.com/ram/get-started/ Fixed Issues • Call Stability • Single Call per Room • SSO Single Sign-Out • Call Override for Sign-Out Timer
https://wickr.com/ram/get-started/ Wickr Bots
What is a Bot? • Software to provide automated functions within and for the Wickr client
Official Definition • Bot integration software interacts with the Wickr IO client in several ways. The main interaction is the runtime interaction where the integration communicates with the Wickr IO client through the Wickr IO Node.js addon API. This is the basic run time interaction, and this is where we will start to describe the basic implementation of an integration. The Wickr IO Bot APIs also provide higher-level capabilities that will make developing Wickr IO Integration software easier.
https://wickr.com/ram/get-started/ Bot Integrations
Existing Integrations • Filebot (simple file transfer) • Broadcast Bot (mass notification) • Hello World Bot (custom responses) • Google Calendar • Zendesk • Github
In Development • Inviter Bot • Reminder Bot • PagerDuty Bot • File Mirroring Bot
https://wickr.com/ram/get-started/ Global Federation
What is it? • Service to provide user discovery, messaging, file sharing, and real time voice and video services across Wickr platforms (Wickr Me <> Pro <> Enterprise) • Will allow Gov/Mil users on RAM to collaborate securely and directly with any non-Gov/Mil users on the ME or Pro platforms ○ Pro and Me accounts are available for free to individual users • Global federation builds upon existing federation capabilities to provide the same service between separate Wickr Enterprise servers hosted by different organizations
https://wickr.com/ram/get-started/ Global Federation – Rollout
Wickr RAM Federation • Phase 1: RAM – ME Messaging (Project 2017) • Phase 2: RAM – ME All services • Phase 3: RAM – PRO – ME Messaging • Phase 4: RAM – PRO – ME Messaging + Calling • Phase 5: RAM – PRO ME all services
The following actions are required to implement Wickr RAM Federation Phase 1 • PRO users are notified of federation change to ME • Account creation • Scheduled onboarding event • ASI scheduled for cutover of federation services • SOCOM performs the Operational Test Plan (OTP) • Evaluation period with feedback
https://wickr.com/ram/get-started/ 1 Global Federation – Rollout Timeline
https://wickr.com/ram/get-started/ Slide 12
1 CAL is changing the timeframes here Randy Brumfield, 10/27/2020 DoD Use Cases - Sample
Recall & Alert Messages Location Sharing for Adhoc Beacon Emergency Sharing
Medical Evacuation Message Reactions & Voting to Shorten Comm Chain
50% Email Reduction Streaming Tactical ISR Sensor Feeds
DoD SAFE Alternative Connect with Family/Coalition Partners
https://wickr.com/ram/get-started/ Customer Examples
Secure VTC between Desktop and Mobile devices for COVID restricted units
Replacement of DoD SAFE usage for faster transfer and longer persistence of data
Customized military quick responses for faster chat communication between users
Mission reporting & File transfer from mobile devices pre/post mission from users in the field
Emergency reporting enhancement with secure location sharing and chat from mobile devices
Message reactions & voting to quickly gather inputs from multiple users & reduce chat notifications
Recall & Alert process enhancement with ability to customize and monitor messaging directly to users
https://wickr.com/ram/get-started/ Wickr RAM Questions??
Contact Us: Wickr RAM Helpdesk 850-374-5853 | 1-833-457-0457 [email protected] https://armamanagedservices.freshservice.com
Brian Morrison Technical Account Manager 850-499-1618 [email protected]
https://wickr.com/ram/get-started/