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DEPARTMENT OF EDUCATION POSTSECONDARY RECIPROCAL DISTANCE EDUCATION COORDINATING COUNCIL ANNUAL REPORT - Fiscal Year 2018-2019 - ANNUAL REPORT 2018-2019

PREPARED BY THE POSTSECONDARY RECIPROCAL DISTANCE EDUCATION COORDINATING COUNCIL STAFF

Florida State Authorization Reciprocity Agreement 325 W. Gaines St., Suite 1414 Tallahassee, Florida 32399-0400 Phone: 850-245-3242 http://www.fldoe.org/sara/ CONTENTS

Executive Summary 1

Florida Institutional Participation Data 2

NC-SARA Staff Benefits 3

Institutional Data Reporting 4

2017-2018 Distance Education Students Attending FL-SARA Institutions 5

2018-2019 FL-SARA Enrollments by State 6

Out-of-State Learning Placements 7

2018-2019 FL-SARA Complaint Reporting 8

2018-2019 FL-SARA Approved Institutions 9

Institutional Sector Participation 10

Postsecondary Reciprocal Distance Education Coordinating Council 11

Appropriations and Expenses 12

FL-SARA Revenue 13

Council History 14

Council Structure 15

Administrative Staff 15

Justification of Staff 16

National Council for State Authorization Reciprocity Agreement Staff 17 EXECUTIVE SUMMARY

The Florida Department of Education, Postsecondary Reciprocal Distance Education Coordinating Council (Council) presents the 2018-2019 Annual Report which summarizes the activities of the Council including the total revenue generated for the council’s operation, justification of staff needed for the council, and the number of Florida institutions participating in the reciprocity agreement as outlined in Chapter 1000 F.S. The Council annually submits a report by February 15 to the Governor, the President of the Senate, and the Speaker of the House of Representatives. Data is required by the Florida Legislature for all institutions that participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA) to assess the operations of the Council. Distance education data for 2017-2018 were reported to NC-SARA in spring of 2018. Distance education data for the st NC-SARA was established to make it easier for students to take online courses offered by postsecondary institutions based in another state and provide them certain assurances of quality and additional means to resolve problem that may occur. NC-SARA assists in state oversight of distance education that assures consistent consumer protection and relieves the costly burden of meeting individual state authorization requirements for participating institutions of higher education.

2018-2019 Institutional Highlights: • Eighty -two (82) Florida institutions participated in NC-SARA. • Sixty -four (64) institutions successfully renewed participation in NC-SARA. • Sixteen (16) institutions began participation in NC-SARA. • One institution withdrew its participation from NC-SARA. • One institution’s participation expired.

2018-2019 Student Highlights: • Florida institutions participating in NC-SARA enrolled 37,814 distance education students. • Of the 37,814 enrolled students 33,386 or 89% fell under the umbrella of NC-SARA. • Twelve State Universities enrolled 4,432 NC-SARA students. • Eighteen Florida Colleges enrolled 649 NC-SARA students. • Eighteen Independent Colleges and Universities enrolled 18,262 NC-SARA students • Fifteen Institutions licensed by the Commission enrolled 10,223 NC-SARA students. • Three Faith-based institutions enrolled 270 NC-SARA students.

2018-2019 National Highlights • The number of institutions participating in NC-SARA increased 20.8% from 1,494 in 2017 to 1,804 in 2018. • During the 2018 reporting period two new states and one territory joined NC-SARA (Florida, Massachusetts and Puerto Rico). • Florida was the only new member to report students in the 2018 academic year. • For the 2018 reporting period the institutions participating NC-SARA reported 1,225,022 distance education enrollments. • There were 73,287 Florida residents enrolled in distance education in states outside of Florida.

1 2018-2019 ANNUAL REPORT

FLORIDA INSTITUTIONAL PARTICIPATION DATA

Benefits of State Authorization Reciprocity FL-SARA Student Data Reporting Data Reporting Enrollment Reporting Out-of-State Learning Placements Reporting Consumer Protection Complaint Reporting Institution Information Approved Institutions Participation by Sector

2 NC-SARA BENEFITS

Benefits to Students Benefits to States Benefits to Institutions

Expands access to educational Expands educational offerings to Enables more efficient provision offerings. state residents. of distance education to a broader market. Participating institutions meet Allows NC-SARA states to focus Reduces number of other-state NC-SARA requirements and on their oe-state institutions, regulations to continually monitor agree to meet specific quality rather than on institutions from and track. standards. many other states.

Provides better resolutions of Maintains state regulation of on- Reduces number of applications complaints from students in NC- the-ground instruction offered by and individual state requirements. SARA states. out-of-state institutions. Reduces a rapidly growing Other NC-SARA states will help Reduce costs. institutional cost that can be resolve complaints. (NC-SARA Applications, surety bonds, agent passed along to students. states commit to resolving licenses, etc. complaints from distance Staff (payroll and time). education offered by their Reduced costs = potentially lower institutions.) fees for students. Enhances overall quality of Reduces costs for institutions, distance education. lessening this particular need to raise fees and thereby supporting affordability. States pay no fees to join.

By becoming a NC-SARA member states, colleges and universities located in Florida save about $15 million annually by participating in NC-SARA, according to estimates in a return-on-investment study by the National Center for Higher Education Management Systems.

Initial Authorization Savings Annual Renewal Savings Florida (estimated) (estimated) $ 12,208,000 $ 3,357,200

3 INSTITUTIONAL DATA REPORTING

Data collection and reporting help measure the impact of SARA. Within the enrollment report, the data help answer the question of which institutions are enrolling online students and where those students are located. For the out-of-state learning placement report, the data help us understand how many students are participating in out-of-state learning activities (now covered by SARA) and how those activities span various program areas. The reports that NC-SARA produces yearly on these topics are available for public consumption, as are the raw data. Both are frequently cited in national publications. Institutions participating in SARA annually report to NC-SARA the number of exclusively Distance Education students enrolled in the institution engaged in Distance Education, disaggregated by state, territory, or district in which the students are located, including the Home state. The data is reported annually to NC-SARA in the spring following the due date for institutions to make their previous fall enrollment reports to the federal government’s Integrated Postsecondary Education Data System (IPEDS). Institutions participating in SARA also annually report to NC-SARA the number of students engaged in certain experiential learning placements (rotations, internships, student teaching, etc.), disaggregated by state and two- digit Classification of Instructional Programs (CIP) codes as assigned by the U.S. Department of Education. NC-SARA provides a Data Reporting Handbook and a Data Sharing Agreement to each SARA institution.

Provisions of NC-SARA include consumer protection and complaint resolution of interstate distance education offered by participating FL-SARA institutions to students in other NC-SARA states. Only those complaints resulting from distance education courses, activities and operations provided by FL-SARA-participating institutions to students in other NC-SARA states come under the coverage of NC-SARA. Complaints about a FL-SARA institution’s in-state operations are to be resolved under the state’s normal provisions, not those of NC-SARA. NC-SARA consumer protection provisions require the home state, through its NC-SARA Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s NC-SARA- participating institutions, including the provision of false or misleading information. The State Portal Entity is responsible for conducting the investigation and resolution of complaints that are not resolved at the institutional level. The FL-SARA is the State Portal Entity and reports quarterly to NC-SARA the number and disposition of appealed complaints that are not resolved at the institutional level. NC-SARA makes that information publicly available on its website. Such data will create transparency and will be used in determining whether a Regional Compact is ensuring that all member states and participating institutions are abiding by the policies required for membership and institutional participation in NC-SARA. NC-SARA member states are required to report the following information to NC-SARA on a quarterly basis: A. The number of complaints from out-of-state students, by institution, appealed to the State of Florida after the person making the complaint has completed the institution’s and/or governing board’s (if relevant) complaint resolution process. B. The resolution of those complaints in the aggregate, by NC-SARA participating institutions, reported as: 1) number resolved in favor of the person making the complaint, 2) number resolved in favor of the institution, 3) number resolved by agreement, and 4) number pending resolution.

4 2017-2018 DISTANCE EDUCATION STUDENTS ATTENDING FL-SARA INSTITUTIONS

FL-SARA Total FL-SARA Non-FL-SARA Non-FL-SARA Total Distance Distance Distance Distance Institution Name Distance Education Institution Name Distance Education Education Education Education Education Enrollment Enrollment Enrollment Enrollment Enrollment Enrollment Academy for Nursing and Health Occupations 0 0 0 6 1 7 Adventist University of Health Sciences 188 16 204 North Florida Community College 2 0 2 Altierus Career College 0 0 0 Northwest Florida State College 28 0 28 0 0 0 Nova Southeastern University 2,208 244 2,452 57 2 59 Orion College 0 0 0 Bethune - Cookman University 58 10 68 Palm Beach Atlantic University - West Palm Beach 21 3 24 121 17 138 Pasco-Hernando State College 8 1 9 Cambridge College of Healthcare & Technology 3 0 3 Pensacola Christian College 31 2 33 Cambridge Institute of Allied Health & Technology 0 0 0 94 4 98 7 0 7 1 0 1 City College - Fort Lauderdale 0 0 0 4,336 212 4,548 Daytona College 55 0 55 Saint Thomas University 212 19 231 37 1 38 17 2 19 Eastern Florida State College 36 5 41 Schiller International University 8 0 8 Embry-Riddle Aeronautical University - Daytona Beach 8,635 1,405 10,040 Seminole State College of Florida 32 9 41 5 0 5 South Florida State College 0 0 0 Florida Agricultural and Mechanical University 8 5 13 St. Petersburg College 279 17 296 Florida Atlantic University 174 21 195 State College of Florida, Manatee-Sarasota 12 2 14 Florida Gateway College 17 1 18 25 0 25 Florida Gulf Coast University 21 6 27 Tallahassee Community College 7 0 7 Florida Institute of Technology-Melbourne 1,738 184 1,922 The Baptist College of Florida 35 2 37 Florida International University 506 77 583 The 0 0 0 Florida Keys Community College 7 0 7 The University of West Florida 603 75 678 Florida National University 29 9 38 10 0 10 6 0 6 Trinity College of Florida 1 1 2 Florida Southwestern State College 32 2 34 University of 309 37 346 Florida State University 286 24 310 University of Florida 1,978 395 2,373 Full Sail University 9,797 989 10,786 258 40 298 Genesis University 145 1 146 University of North Florida 70 2 72 75 6 81 University of South Florida 438 43 481 International College of Health Sciences 97 34 131 University of South Florida Sarasota-Manatee 16 0 16 519 44 563 University of South Florida St. Petersburg 23 2 25 66 6 72 Webber International University 43 0 43

*There were sixty-six (66) institutions operating under NC-SARA during the 2018-2019 reporting period. 5 2018-2019 FL-SARA ENROLLMENTS BY STATE

267 104 80 134 1,103 31

333 117 71 258 172 735 70 1,566 77 192 133 1,158 803 1,092 407 577 525 154 688 279 338 294 472 1,008 3,294 383 132 1,063 222 838 445 1,884 112 347 857 569 1,319

1,099 3,241 3,785 617

374 Virgin Islands (U.S.) 17

* Location of students enrolled at FL-SARA institutions

6 OUT-OF-STATE LEARNING PLACEMENTS

Out-of-State Learning Placements are experiential learning placements including but not limited to clinical rotations, internships and student teaching offered by NC-SARA participating institutions in locations outside their home state. Out-of-State Learning Placements are considered distance education for purposes of NC-SARA. As a result, an institution that meets NC-SARA eligibility requirements and has any programs using such placements may participate in NC-SARA even if it does not offer other kinds of distance education. Learning placements are important components of many instructional programs. Though learning placements occur in a variety of disciplines, they are particularly common in fields such as health-related disciplines and education. In addition, learning placements are often a required part of obtaining a degree and/or license to practice a profession.

Out-of-State Learning Placements Reported

Health 31%

Other 59%

Education Liberal Arts 7% 3% Of the 1,084 institutions participating in NC-SARA, 297 reported out-of-state learning placements. Of those 297 reporting institutions, 148 are public, representing 49.8% of the total. Private non-profit institutions represent 43.8% and for-profits account for 6.4%. The FL-SARA institutions that reported out-of-state learning placements to NC-SARA in 2018-2019 are listed below:

Academy for Nursing and Health Occupations Florida Southern College

Ave Maria University Florida State University

Barry University Miami Dade College

Daytona State College Northwest Florida State College

Embry-Riddle Aeronautical University - Daytona Pasco-Hernando State College Beach

Florida Institute of Technology-Melbourne The University of West Florida

7 2018-2019 FL-SARA COMPLAINT REPORTING

SARA consumer protection provisions require the home state, through its SARA portal entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information. The state portal entity is responsible for conducting the investigation and resolution of complaints that are not resolved at the institutional level.

Number of Institutions 82

FL-SARA Distance Ed Enrollments 33,836

Number of FL-SARA Complaints 3

Complaints Appealed to Portal Agency 1

Resolved in Favor of the Student 0

Resolved in Favor of the Institution 1

Negotiated Resolutions 0

Under Consideration 0

Complaint Process Students with complaints must first attempt to resolve them at the institutional level. If the student is not satisfied with the outcome, he/she may appeal the complaint to the Council by sending an email to [email protected].

Complaint Requirements • Complaint must be filed within two years of the incident about which the complaint is made. • The institutional complaint process must be completed prior to submission of the complaint to the Council. • Complaint must be a formal assertion in writing that the terms of SARA, or of laws, standards or regulations incorporated by SARA, are being violated by a person, institution, state, agency or other organization or entity operating under the terms of SARA. • Complainant must be a student of a FL-SARA approved institution. • If the complainant is not a student, but has a concern about any of the above a complaint may still be submitted.

8 2018-2019 FL-SARA APPROVED INSTITUTIONS

Commission for Florida Faith-Based Independent Colleges and System State University System Independent Education Institutions Universities of Florida

• Academy for Nursing and • Broward College • Genesis University • Adventist University of • Florida Agricultural and Health Occupations • Chipola College • Knox Theological Seminary Health Sciences Mechanical University • Altierus Career College* • College of Central Florida • Pensacola Christian College • Ave Maria University • Florida Atlantic University • Atlantis University • Daytona State College • The Robert E. Webber • Barry University • Florida Gulf Coast • The Baptist College of • Eastern Florida State Institute of Worship Studies • Bethune - Cookman University Florida College • South Florida Bible College University • Florida International • Cambridge College of • Florida Gateway College • Embry-Riddle Aeronautical University Healthcare & Technology • Florida Keys Community University - Daytona Beach • Florida State University • Cambridge Institute of College • • New College of Florida Allied Health & Technology • Florida Southwestern State • Flagler College • University of Central • City College - Fort College • Florida Institute of Florida Lauderdale • Florida State College at Technology-Melbourne • University of Florida • Daytona College Jacksonville • Florida Southern College • University of North Florida • Doral College • • Hodges University • University of South Florida • Florida National University • Hillsborough Community • Jacksonville University • University of South Florida • Full Sail University College • Sarasota-Manatee • International College of • Miami Dade College • Lynn University • University of South Florida- Health Sciences • North Florida Community • Nova Southeastern St. Petersburg • Naaleh College College University • University of West Florida • Orion College** • Northwest Florida State • Palm Beach Atlantic • Schiller International College University-West Palm University • Beach • Trinity Baptist College • Pasco-Hernando State • Saint Leo University • Trinity College of Florida College • Southeastern University • Pensacola State College • St. Thomas University • Polk State College • Stetson University • Santa Fe College • University of Miami • Seminole State College of • The University of Tampa Florida • Webber International • South Florida State College University • St. Johns River State College • St. Petersburg College • State College of Florida, Manatee-Sarasota • Tallahassee Community College

*Participation Withdrawal **Participation Expired 9 INSTITUTIONAL SECTOR PARTICIPATION

The Council supports distance education matters for all higher education sectors within the State of Florida. The Council: 1. Encourages and supports all education sectors in expanding and improving educational offerings to out-of-state students. 2. Broadens the commitment to distance education by encouraging higher education institutions to increase educational choices while always keeping in mind issues of licensing, accreditation and quality. 3. Expands communication and promotes collaboration between member states in order to reduce costs for all Florida institutions, lessening the need to raise fees and thereby supporting affordability. 4. Aligns, prioritizes and resolves distance education student complaints to better meet Florida’s state regulations and Florida consumer protections.

Institution participating in FL-SARA by Sector Florida Colleges State Universities Religious Institutions Private Institutions Commission for Independent Education

5%

13% 40%

57%

25% 17%

*57% of the participating institutions are in the private sector. Of those Private colleges and universities 40% represent private non-profits and 17% represent institutions licensed by the CIE.

10 2018-2019 ANNUAL REPORT

POSTSECONDARY RECIPROCAL DISTANCE EDUCATION COORDINATING COUNCIL

Postsecondary Reciprocal Distance Education Coordinating Council Budget Appropriations and Expenses Revenue Postsecondary Reciprocal Distance Education Coordinating Council Structure Council History Council Members Administrative Staff Staff Justification National Council for State Authorization Reciprocity Agreement Staff

11 2018-2019 FL-SARA APPROPRIATIONS AND EXPENSES

2018-2019 2018-2019 Categories Annual Annual Expenses Appropriation

Salaries and Benefits $ 152,248.00 $ 129,329.60

Expenses $ 44,996.00 $ 13,400.04

Operating Capital Outlay $ 2,245.00 $ 2,245.00

Contracted Services $ 10,000.00 $ 4,268.54

Risk Management Insurance $ 194.66 $ 194.66

Statewide Contract (TR/DMS/HR Services) $ 439.80 $ 439.80

Education Technical and Information Services $ 24,130.00 $ 16,946.56

FL-SARA Total $ 234,253.46 $ 166,824.20

2018-2019 Appropriation 2018-2019 Expenditures

$160,000

$140,000

$120,000

$100,000

$80,000

$60,000

$40,000

$20,000

$- Salaries and Expenses Operating Capital Contracted Risk Management Statewide Education Benefits Outlay Services Insurance Contract Technical and (TR/DMS/HR Information Services) Services

12 2018-2019 FL-SARA ANNUAL FEE REVENUE

In 2018-2019, the Postsecondary Reciprocal Distance Education Coordinating Council’s revenue totaled $243,000.

FL-SARA fees are based on an institution’s full time equivalent enrollment reported to the Integrated Postsecondary Education Data System (IPEDS) each fall and are assessed as follows: • FTE fewer than 2,500 students: $1500 • FTE between 2,500 and 9,999 students: $3000 • FTE over 10,000 students: $4500

$241,500 $243,000 $232,500 $217,500 $217,500 $217,500 $210,000 $210,000 $214,500

$102,000

$15,000 $7,500

July August September October November December January February March April May June FL-SARA Fees Collected $7,500 $7,500 $87,000 $108,000 $0 $4,500 $3,000 $0 $0 $15,000 $9,000 $1,500

13 COUNCIL HISTORY

Chapter 2017-87, Laws of Florida (L.O.F.) (effective June 9, 2017), creates section 1000.35, F.S., authorizing Florida to enter into a reciprocity agreement with other states for the delivery of postsecondary distance education. Section 1000.35, F.S., establishes the Postsecondary Reciprocal Distance Education Coordinating Council (Council) within the Department of Education to oversee the reciprocity agreement. Pursuant to statute, administrative support is provided by the Commission for Independent Education (CIE). The Council was given 60 days to participate as a member of a reciprocity agreement. On October 1, 2017, Florida became an official member of the National Council for State Authorization Reciprocity Agreement (NC-SARA). Florida’s membership in the reciprocity agreement is commonly referred to as Florida SARA (FL- SARA). FL-SARA facilitates the delivery of distance education by Florida institutions and ensures consistent consumer protection practices for students engaged in distance learning activities.

Section 1000.35, F.S., charges the Council with the responsibility of: • Reviewing and approving institutional applications; • Ensuring in-state institutional compliance with the reciprocity agreement; • Complying with terms and provisions of the reciprocity agreement as a member state; • Following reporting requirements and posting reports on the Council’s website; • Developing and administering a complaint resolution process to resolve student complaints related to a reciprocity agreement; • Delegating any responsibilities necessary to CIE’s staff; and • Developing rules for approval by the State Board of Education.

14 COUNCIL STRUCTURE

The Council is comprised of five council members as authorized by section 1000.35, F.S. This law establishes membership of the Council to include the following persons or their designees: • Commissioner of Education • Chancellor of the Florida College System (FCS) • Chancellor of the State University System (SUS) • Executive Director of the Commission for Independent Education (CIE) • President of the Independent Colleges and Universities of Florida (ICUF)

Postsecondary Reciprocal Distance Education Coordinating Council

Commissioner Chancellor of President of the Chancellor of Executive of Education the Florida Independent the State Director of the •Richard College System Colleges and University Commission Corcoran •Kathy Hebda Universities of System for Florida Independent •Jared Ochs •Marshall CHAIR Education (Designee) •Bob Boyd, Criser, III VICE CHAIR VICE Esq. •Samuel L. Ferguson

Administrative Staff

Director Karl Washington

Administrative Sonia Browning Lauren Wescoat Assistants

15 JUSTIFICATION OF STAFF

The responsibilities, obligations, and authorities necessary for the administration of this Florida’s participation in a reciprocity agreement is delegated to the staff of the Commission for Independent Education. The Commission for Independent Education (CIE) has statutory responsibilities in matters relating to nonpublic, postsecondary educational institutions. In keeping with the Florida Department of Education's goal of producing a seamless educational system, some of these functions include consumer protection, program improvement, institutional policies and administration, data management, and the licensure of independent schools, colleges and universities. The staffing needed to support the Council is a centralized unit focused on consumer protection and reciprocity for interstate offering of postsecondary distance education. The primary responsibilities of the staff include being Florida’s single portal entity designated by the state to oversee the reciprocity agreement, supporting Council members’ mission-critical tasks, streamlining key distance education functions, reducing costs of enrolling and educating distance education students and serving as a liaison with data collection nationwide.

STAFF JUSTIFICATION: 1) The Director of Postsecondary Reciprocal Distance Education provides state-wide leadership and management oversight for interstate distance education activity that Florida institutions offer under the auspices of NC-SARA, policy and rule development, institutional participation determination, consumer protection including complaint resolution, maintenance and access to the state portal, communicating with all distance education stakeholders, and financial and budget processes. 2) The Administrative Assistants coordinate services and activities, including meetings, communication and information dissemination. They provide necessary direction and guidance to customers, maintain calendars, collate and distribute mail, prepare institutional documents such as emails, invoices, reports and other correspondence for final review and greet institutional and student representatives.

STAFF SERVICES: 1) Reviewing and approving applications from institutions in this state to participate in a reciprocity agreement; 2) Establishing an appeals process for institutions that are not approved to participate in a reciprocity agreement; 3) Ensuring compliance by Florida institutions with the terms and provisions of a reciprocity agreement, including, but not limited to, accreditation and institutional quality, consumer information and protection, disclosure and reporting requirements, complaint mechanisms, and financial responsibility; 4) Complying with the terms and provisions of a reciprocity agreement relating to any member state, Florida institution, or non-Florida institution; 5) Complying with the reporting requirements in a reciprocity agreement and posting all such reports on the Council’s website; and, 6) Developing and administering a complaint resolution process to resolve complaints related to a reciprocity agreement after all complaint processes in place at a Florida institution have been exhausted by the complainant.

16 NATIONAL COUNCIL FOR STATE AUTHORIZATION RECIPROCITY AGREEMENT STAFF

The National Council for State Authorization Reciprocity Agreements (NC-SARA), in collaboration with the four regional higher education compacts, was established to develop and implement an effective and efficient reciprocal state-level authorization process for postsecondary distance education. Its mission is to provide broad access to postsecondary education opportunities to students across the country, to increase the quality and value of higher learning credentials earned via distance education, and to assure students are well served in a rapidly changing education landscape. NC-SARA strives to achieve its mission by:

• Promoting and advancing efforts to ensure inter-regional alignment on core elements and requirements of State Authorization Reciprocity Agreements (SARA);

• Working collaboratively with the full spectrum of stakeholders in the higher education community, including, but not limited to, large- and small-scale distance education providers, regional and national accreditation agencies, elected state officials, state regulators, and state higher education executive officers;

• Building public awareness of and support for SARA through regular communications to students, states, accreditors, institutional leaders and other stakeholders; and

• Participating actively in cooperative efforts of states and the larger higher education community to improve service to students and the nation through distance education.

NC-SARA STAFF

Lori Williams, Ph.D. Lauren Brunell President and Chief Executive Director Executive Assistant

Marianne Boeke, Ph.D. Mary Agnes Larson, M.Ed. Jeannie Yockey-Fine, J.D. Director for Policy Research Director for Student and Director for Regulatory and State Support Institution Support Relations and Policy Support

Holly Martinez Nick Ortiz Shannon Walker Accounting Technician and Student and Institution Associate Director for Customer Support Specialist Support Technical Specialist Business Operations/HR

17