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E-Government Or out of Government e-Government or Out of Government Mark J. Barrenechea Tom Jenkins E-GOVERNMENT OR OUT OF GOVERNMENT Mark J. Barrenechea Tom Jenkins II Barrenechea, Mark J. Jenkins, Tom e-Government or Out of Government First Printing, April 2014 Printed in Canada First Edition ISBN 978-0-9936047-2-0 $29.00 U.S. Published by Open Text Corporation 275 Frank Tompa Drive Waterloo, Ontario, Canada N2L 0A1 (519) 888-7111 [email protected] www.opentext.com Certain statements in this book may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText’s current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText’s assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText’s Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Copyright ©2014 Open Text Corporation. OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners. All rights reserved. For more information, visit: http://www.opentext.com/2/global/site-copyright.html_SKU. III IV ACKNOWLEDGEMENTS This book is dedicated to the staff, partners, and customers of OpenText Corporation and its subsidiaries. This book is possible due to their combined efforts, innovation, and collective vision. We would like to thank the staff, users, and partners of OpenText Corporation for their contributions to this book. Special thanks go to writer and editor Elizabeth Hanson, editors Ian E. Wilson and Rebecca Graves, and the following contributors: Andrew Antal, Sanjay Aurora, Alex Benay, Eric Bencina, David Brott, Patricia Burke, Travis Cain, Suzanne Chiovitti, Kevin Cochrane, Jeff Cowan, Randy Crow, Eileen Cukier, Bill Cumby, Brian C. Davis, David Dunn, Sonia Florez Fernandez, Herb Hayde, Dave Hughes, Daniel Hopkin, Steven Keifer, Thomas Keuschnigg, Walter Koehler, Sabine Kusmierz, Christine Lesden, Sharon Malloch, Stephen Manniso, Jeff Martin, Alex Martinez, Ron Master, Deborah Miller, Gilles Mousseau, Stefanie Nastou, Kelly Nelson, Melissa Noto, Russ O’ Neill, Donna Pearson, Brad Pederson, Hugh Ritchie, Anabel Sarrate, Andrea Sassenberg, Keith Sauve, Erin Schwab, Ray Schultz, Scott Schultz, Michael Shea, Michele Stevenson, Delphine Theolier, Kurtis Thomas, Ed Tracy, Nicole Wallenburg, Eying Wee, Gary Weiss, Michael Wilkerson, Nigel Williams, and Neil Wilson. We would also like to thank Meagan Terrel, Srgjan Spasik, Jennifer Heisch, and Joe Dwyer for layout, design, and production. Special resources are accredited in the Bibliography. V CONTENTS ACKNOWLEDGEMENTS ................................................... V FOREWORD ..............................................................XI INTRODUCTION ........................................................ XIII 1. THE BUSINESS NEED FOR E-GOVERNMENT .............................2 Driving Mission at Every Level The Call to Modernize Mission Modernizing the Mission: To Serve Modernizing the Mission: To Engage Modernizing the Mission: To Regulate Modernizing the Mission: To Protect Government of Aragón International Post Corporation Derby City Council U.S Department of Defense 2. HOW GOVERNMENTS ARE ORGANIZED ...............................20 Systems of Government Models of Government Relationships Our Shifting Digital Landscape Derbyshire County Council Regional Municipality of York The Institute of Public Administration of Canada 3. THE GOVERNMENT ICT LANDSCAPE ..................................38 Information as a Commodity The Foundation for Holistic Government Efficient e-Government Mobile e-Government Secure e-Government Accountable e-Government Clerk of the Circuit Court, Pinellas County General Council of the Judiciary Melbourne Water VI 4. E-GOVERNMENT DRIVES PRODUCTIVITY .............................58 Govern Information with ECM Accelerate Processes with BPM Deliver Exceptional Citizen Experience with CEM Meet Budget Requirements with Secure Information Exchange Improve Insight for Decision Makers Through Discovery Hong Kong Polytechnic University U.S. Department of Justice City of Edmonton Karlsruhe Institute of Technology Mumbai International Airport Limited 5. E-GOVERNMENT TECHNOLOGIES .....................................74 Content Suite Process Suite Experience Suite Information Exchange Suite Discovery Suite Metro Vancouver Care Assessment Agency (CIZ) Oakland County, Michigan 6. E-GOVERNMENT AT THE INTERNATIONAL LEVEL ......................94 New Models of Engagement Facilitating International Development International Standards and Regulations Private Sector and NGO Engagement The LEND Network CARE Canada International Organization for Standardization Central Secretariat Office of the Superintendent of Financial Institutions Vancouver Olympics: 2010 Winter Games RBS 6 Nations Championship 7. E-GOVERNMENT AT THE NATIONAL LEVEL ...........................110 Accelerating Transformation e-Government in Canada e-Government in the United States e-Government in Europe e-Government in the United Kingdom e-Government in Germany Transport Canada European Court of Human Rights DOMEA Netherlands Ministry of Defense VII 8. E-GOVERNMENT AT THE REGIONAL LEVEL ...........................126 Digital Health Care Reform e-Government for Education Managing Natural Resources Digitally e-Government in Energy and Utilities Geisinger Health System Western Cape Government Health Suffolk University Junta de Andalucía LUKOIL Overseas Holding GmbH SWK STADTWERKE KRFELD AG 9. E-GOVERNMENT AT THE LOCAL LEVEL ...............................148 Building Smart Cities Through e-Government Adoption at the Municipal Level Streamlining Constituent e-Services Improving Program Performance e-Government Return on Investment City of Barcelona State Council of the Canton of Valais City of San Francisco, Human Services Agency Calgary Police Service 10. REINVENTING PUBLIC-PRIVATE PARTNERSHIPS (P3S) ..................162 Lessons Learned from the Private Sector What are Public-Private Partnerships? A Brief History of P3s Government Program Support The Evolution of P3s e-Government: Powering Public-Private Partnerships Alabama Gas G20 Summit 11. E-GOVERNMENT AND THE FUTURE ..................................176 2020: e-Government or Out of Government The Transformative Promise of e-Government e-Government 2020 Naval Sea Systems Command (NAVSEA) City of Surrey The Library of Parliament, Canada VIII 12. OPEN GOVERNMENT AND CROWDSOURCING .........................192 What is Open Government? What is Open Data? Why is Open Data Important? Open Data and Crowdsourcing Open Data Global Initiatives e-Government: A Platform for Open Data and Crowdsourcing GCDOCS 13. E-GOVERNMENT AND BIG DATA .....................................216 Big Data in the Public Sector The Hidden Value of Big Data The Challenges of Big Data Big Data in Action: Crime Prevention and Protection Big Data in Action: Visualization Big Data in Action: Geospatial Data Global Public Health Intelligence Network State Lotteries of Spain IQ Business Group Pennsylvania State University 14. MOBILE E-GOVERNMENT IN THE CLOUD .............................236 A New APPtitude Mobile Case Management The Cloud and Distributed Government Driving the Evolution of Government Apps Building a Government App Store Security and the BYOD Trend Belgian Railways U.S. Department of the Interior Bundesrechenzentrum (BRZ) 15. STRATEGIES FOR CHANGE MANAGEMENT ............................256 Transformational Leadership Building Capacity Assessing (and Taking) Risks Redefining Processes Enterprise Architecture Challenges to Change Management in Government ClearCadence GLOSSARY ............................................................. 268 BIBLIOGRAPHY ......................................................... 286 INNOVATOR STORY AND INTERVIEW BIBLIOGRAPHY ..................... 294 INDEX ................................................................. 300 IX INNOVATOR STORIES AND INTERVIEWS Alabama Gas Corporation (Alagasco) ......................................................................... 165 Belgian Railways ............................................................................................... 239 Bundesrechenzentrum (BRZ) .................................................................................253 Calgary Police Service (CPS) .................................................................................. 159 Care Assessment Agency (CIZ) .................................................................................82 CARE Canada .................................................................................................100
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