Printed with recycled paper China Everbright Group 2020 Corporate Social Responsibility Report
China Everbright Group Address: China Everbright Center, No.25 Taipingqiao Street, Xicheng District, Beijing Corporate Social Responsibility Report Postal Code: 100033 China Everbright Group Tel: +86-10-63638925 Fax: +86-10-63639941 Website: www.ebchina.com Future Everbright Contents
02 Chairman’s Message
04 About Everbright
04 Company profile 06 Corporate strategy 07 Corporate culture
09 2020 CSR Honors and Awards
12 Everbright Stories
12 Ending Poverty Through Partner Assistance to Contribute to a Moderately Prosperous Society 18 Being United as Everbright Force to Support the Fight Against COVID-19 Governance: Economy: Environment: Society: 24 32 46 52 Following a Righteous Striving Forward for Living in Harmony to Promoting Joint Path to Secure Stable New Glories Preserve Ecology Contribution and Shared Growth Benefits for Prosperity
26 Upholding Party Leadership 34 Serving the National Economy 48 Deepening the Development of 54 Accompanying Employee Growth 28 Improving Corporate and Public Wellbeing the Environmental Protection 58 Deepening Cooperation and Governance 1 38 Creating a Better2 Life Industry 3 Exchanges 4 29 Committed to a Sustainable 42 Deepening Reform and 50 Developing Green Finance 60 Jointly Building a Harmonious Future Innovation 51 Advocating Low-carbon Lifestyle Society
62 Outlook for 2021 64 Report Index 68 About the Report 69 Feedback Form China Everbright Group CSR Report 2020 Everbright, forever
Party Secretary and Chairman,
CEG Chairman’s Message
As an extraordinary and memorable year, 2020 marked a crucial period for building a moderately prosperous society in all straightened out the shareholding structure of Everbright Bank, and made new progress in building a strong Group Headquarters. respects, the accomplishment of the 13th Five-Year Plan, and the fight against the COVID-19 epidemic. Under the strong We held the First Science and Technology Innovation Competition where a new batch of high-quality and innovative products leadership of the CPC Central Committee with Comrade Xi Jinping at its core, we continued to pursue progress while ensuring debuted, consolidating the foundation for “Digitalized Everbright”. stability, seize opportunities arising from changes, and advance innovation amid progress. Centering on value creation and high- Safeguarding our green homeland to an achieve harmonious ecosphere. To realize green and sustainable development, we quality development, we unremittingly and responsibly delivered outstanding results that lived up to the expectations of the CPC tapped further into the potential of the environmental protection sector focusing on four advantageous businesses, i.e. waste- Central Committee, our shareholders and employees, and society. to-energy power generation, sewage treatment, biomass power generation and hazardous waste treatment. To develop green Ensuring COVID-19 prevention and control to facilitate the resumption of work and production. We responded to the epidemic swiftly finance, we channeled financial resources into sustainable development projects to facilitate the realization of the targets of peaking and carried out prevention and control in an orderly manner to ensure the safety of employees, production, and customers. We carbon emissions and reaching carbon neutrality. We advocated green office and low-carbon lifestyle, practicing and promoting took lead among central state-owned enterprise to throw ourselves into the fight against COVID-19. By leveraging our strength in environmental protection. industry-finance cooperation, we issued Twenty Measures to Support the Fight against COVID-19 via Industry-Finance Cooperation Stimulating vitality and enthusiasm to warm others. We vigorously promoted the new Everbright culture and built the “One and Nine Measures to Support Health Workers, facilitating affected companies and industries to return to normal conditions. Everbright” brand system, further building up the reputation of “Red Everbright”. We secured the legitimate rights and interests of Consolidating the management foundation to fuel sustainable development. We pressed ahead with various Party-related tasks employees and supported employees to grow and succeed, enhancing their sense of happiness and achievement. We carried to promote political progress. Aiming to continuously strengthen our risk resilience, we worked to build a first-class governance out strategic cooperation and strengthened communication and exchange with partners to create mutual benefit and promote system and establish a comprehensive risk-management and control system featuring “three lines of defense and four firewalls”. win-win results. Moreover, we engaged in public welfare undertakings and encouraged our employees to volunteer actively for the We kept exploring ways to deeply integrate sustainability into the corporate development strategy and operation management, construction of a harmonious society together. and took environmental benefits, social responsibility, corporate governance and other factors into consideration when making As an ancient Chinese saying goes, “One wise man shall ride the tide to thrive”. 2021 marks the first year of the 14th Five-Year Plan decisions, aiming to create both commercial and social value and build a sustainable future together with stakeholders. period and the centenary anniversary of the founding of the Communist Party of China (CPC). It is also a crucial period for the Group Being industrious and innovative to push forward the reform. We resolutely implemented national strategies and showed strong to complete the first step of the two-step strategy, and to further development. In this new year, under the guidance of Xi Jinping support to the development of key regions. Upholding the principle of “increasing amount, lowering costs, and guaranteeing Thought on Socialism with Chinese characteristics for a New Era, we will seize opportunities to create new prospects, and strive for convenience”, we actively served the real economy and delivered distinctive livelihood-benefiting projects. Capitalizing on new progress. We will ground our efforts in the new development stage, apply the new development philosophy, and contribute to the industry-finance cooperation, we unleashed the development potential of impoverished counties based on their resource new pattern of development. We will pursue progress while maintaining stability, focus on management improvement, and highlight endowment and took multi-pronged measures for poverty alleviation. As a result, the three targeted poverty-stricken counties innovation- and reform-driven development, thus boosting the building of a circular economy. Aiming at achieving high-quality paired up with Everbright were successfully lifted out of poverty, which gained Everbright Group wide acknowledgment and development, we will build up our distinctive strengths in wealth management and public services, thus realizing the strategic goals high praise. We furthered the initiative of “high-quality products, top stores and employees” and launched the Everbright product of the “first step” at an early date. Through these efforts, we will make new headway towards building ourselves into a world-class and service package to meet customers’ needs in all respects. Besides, we comprehensively deepened corporate reform, financial holding group with global competitiveness as a tribute to the Centenary Anniversary of the Founding of the Communist Party of China.
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About Everbright Company profile Organizational Structure of Group Headquarters
China Everbright Group Ltd. (hereinafter referred to as “Everbright Group” or “the China Everbright Group Ltd. Group”), headquartered in Beijing, holds full license in finance and operates a wide spectrum of characteristic businesses in environmental protection, tourism, health General Office / of CPC Committee Office of the Board Directors Workstation Strategic Planning Department / Everbright Research Institute Post-doctoral Finance Department / United Front Work Department Human Resource Department / Organization of CPC Comm ittee Investment & Restructuring Department Integrated Development Department Risk, Internal Control & Compliance Department / Legal Departme nt Auditing Department / Office of Board Supervisors Department / Labor Union Youth League Committee of the Group Department of Affairs the Party and Masses / Commi ttee Publicity Corporate Culture Department / Party School Training Center Inspection Office Party Committee Office of H.O./ Discipline H. O. Office of Leading Group for Deepening Overall Reform New Area Office / of Beijing-Tianjin-Hebei Integrated Deve lopment Development / Office of Yangtze River Delta Integrated Developme nt Xiongan Office of Guangdong-Hong Kong-Macao Greater Bay Area Integrated Poverty Alleviation Office Department of Ecology & Environmental Protection Cutural Tourism Department Healthcare Department Tech Innovation Department Auditing Center Everbright College Tokyo Representative Office Macao Representative Office and high-tech. Being one of the Fortune Global 500 companies and the World’s 500 and the NCS Discipline Inspection & Supervision Group accredited to CEG by the CCDI Most Influential Brands, Everbright Group has become a large central state-owned integrated financial holding group directly under the Central Government with unique strengths in comprehensive financial services, industry-finance cooperation, and mainland-Hong Kong linkage.
Everbright Group is seeing continuous improvement in main business indicators and rapid progress in indicators concerning scale, quality and performance. As at the end of 2020, total assets of the Group reached RMB5,923.908 billion, and operating income of the year stood at RMB250.222 billion. The Group owns a number of listed companies at home and abroad, including Everbright Bank (601818.SH/6818.HK), Everbright Securities (601788.SH/6178.HK), Everbright Limited (0165.HK), Everbright Environment (0257.HK), Everbright Grand China (3699.HK), China CYTS Tours Holding (600138.SH), Cachet (002462.SZ), China Aircraft Leasing Group Holdings Limited (1848.HK), Everbright Jiabao (600622.SH), Everbright Water (U9E.SG), and Everbright Greentech (1257.HK). What's more, it has fostered a list of companies with strong market competitiveness in six strategic business units of wealth, investment, investment banking, environmental protection, tourism, and health.
Major Member Companies of the Group
(Ranking) China Everbright Bank Company Limited
253 Everbright Securities Company Limited 289 322 Sun Life Everbright Life Insurance Co., Ltd. China Everbright Group Ltd. Everbright Financial Holding Asset Management Co., Ltd.
Everbright Xinglong Trust Co., Ltd. China Everbright Limited China Everbright Holdings Company Limited China Everbright Environment Group Limited 2018 2019 2020 China Everbright Industrial (Group) Company Limited Fortune Global 500 list China Youth Travel Group Limited China CYTS Tours Holding Co., Ltd.
China Everbright Medical Health Industry Co., Ltd. Cachet Pharmaceutical Co., Ltd.
China Everbright Technology Limited 301st “World’s 500 Most Influential Brands” Everbright Jin’ou Asset Management Limited list released by the World Brand Lab
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Corporate strategy Corporate culture
According to the development strategies of Everbright Group as being centered on Party building, with the goal of building a The Group has formed six fundamental elements of its corporate culture, namely the theme of corporate culture, mission, vision, world-class financial holding group with global competitiveness and distinctive strengths in wealth management and public core values, corporate concept and spirit, putting in place a model of corporate concept system with “four beams and eight services, Everbright Group implements three strategic transformations of “Agility, Technology, and Ecosphere”, boosts the pillars”. A corporate culture manual titled China Everbright Brightens China was compiled and printed to further promote the new implementation of eight strategic measures, and promotes the development of eight business segments and the ecosphere of corporate culture and strengthen internal cohesion. The “One Everbright” brand system has also been established to stimulate six E-SBUs, i.e. extensive wealth management, multiple investment, great investment bank, integrated environmental protection, synergy between Everbright brands, reinforce brand awareness, boost the reputation and goodwill of Everbright brands, and comprehensive tourism, and inclusive healthcare to realize “refinement of finance, optimization of industries and strengthen-up of promote the image of “Red Everbright”. the Group”. The Group thoroughly implements the guiding principles and work arrangements put forward by the Second, Third, Fourth, and Fifth Plenary Sessions of the 19th CPC Central Committee, makes rolling strategic plans for 2021-2025, and effectively incorporates the requirements of China’s 14th Five-Year Plan into the Group’s development strategies.
Corporate Vision Our Value: aspiration, quality, unique characteristics, innovation, bottom-line thinking, To build a world-class financial holding group with global competitiveness reputation, vigor, and sense of responsibility Theme of Corporate Culture World-class financial holding group with global competitiveness Home Sunshine Pro-Mercantilism Responsibility
Agility Technology Ecosphere Corporate Spirit: China Everbright Brightens China
Deepening Science and technology E-SBU collaboration comprehensive reform and innovation Core Values Aspiration Quality Unique Characteristics Innovation Bottom-line Thinking Reputation Vigor Sense of Responsibility Investment, Internationalization Comprehensive Corporate culture financing, merger and linkage between Human resources financial risk and brand and acquisition the mainland and capital management management system management and restructure Hong Kong of China
Refinement of finance Optimization of industries
Asset Environmental Elderly Banking Securities Insurance Trust Tourism Pharmaceuticals management protection care Corporate Concept: Brightness, fairness, inheritance and innovation
Six E-SBUs Corporate Mission: Everbright, forever
Extensive wealth Multiple Great Integrated Comprehensive Inclusive management investment investment bank environmental protection tourism health care
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The Everbright Family 2020 CSR Honors and Awards
Rated “Good” (the highest rating) in the performance assessment of central 2020 GoldenBee CSR state-owned companies’ targeted Honors and Awards of the Group Report Honor Roll – Leading poverty alleviation efforts for the third Enterprise Award consecutive year
Paying Tribute to the Centenary Anniversary of the Founding of the Listed in “China’s 500 Most The brand logo won Gold Prize of Communist Party of China – Model Valuable Brands” and ranked 30th “Best Brand Image” Enterprise for Practicing and Innovating Corporate Culture
Everbright Bank Everbright Securities
“The Most Popular Securities Agency “Bank of the Year in Brand Building” Honors and Awards of Subsidiaries among Insurance Capital”
Sun Life Everbright Life Everbright AMC Everbright Trust
Second Prize of Field Visit Results on 2020 Enterprise Standard Political and Cultural Progress across 2020 Best Trust Company Forerunner in the Financial Sector the National Financial Sector
Everbright Hong Kong Everbright Limited Everbright Environment
The sodality volunteer team won Top 100 in the PEI 300 list of the Included in Dow Jones Sustainability Bronze Award of “Outstanding world’s biggest private equity Emerging Markets Index for five Volunteer Team” firms for two years in a row consecutive years
Everbright Industrial Youth Travel Group China CYTS Tours
Shanghai Jingbo Nursing Station of Everbright Home Care Company, Top 10 Chinese Model Enterprises in 2020 CSR Award the subsidiary of Everbright Industrial CSR Practices was awarded “Outstanding Group in Fighting against COVID-19”
Cachet Everbright Technology Everbright Jin’ou AMC “Everbright, forever” Press Conference releases the Group’s new brand image and displays the “One Everbright” brand system. 2019 Most Influential 500 Brands 2020 Top 100 Companies in Fintech Award for Excellence in Organization of China Competitiveness and Management Capacity Building
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Governance Society
Total employees (headcount) Proportion of employees 6 Board meetings 2020 118,325
2019 102,803 47.47% 52.53 % 2018 90,880 12 Directors
Female directors 2 RMB126 million Investments in staff training Physical Social insurance Economy examination coverage among coverage among employees Over million employees Total assets RMB100 million Operating income RMB100 million Net profit RMB100 million 4.08 Training hours 100% 100% 506.04 59,239.08 2,502.22 473.76 52,104.86 421.00 2,082.76 47,851.86 1,615.90
201820182018201920192019202020202020 201820182018201920192019202020202020 201820182018201920192019202020202020
Environment
Investments in poverty alleviation (RMB10,000) 91 2020 11,038 RMB140.39 billion 203 159 Strategic partners 2019 7,915 Chinese cities Waste-to-energy (WTE) Environmental 2018 5,216 with environmental projects invested by investments protection projects Everbright Group
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“Streams can form a big river as long as they run towards the same direction. We can form an invincible team as long as we unite as one. Thanks to the strong support from Everbright Group, we have successfully passed the assessment for exiting the poor counties list and secured a decisive victory in the tough battle against poverty. We are no longer a poor county.”
“Everbright Group will fulfill its due responsibilities as —Letter of gratitude from the Party Committee and a central state-owned enterprise as required by the People’s Government of Guzhang County CPC Central Committee. Leveraging the strengths and characteristic financial products and services of Everbright Group, we strive to complete our targeted poverty alleviation tasks, facilitate the economic and social development of the poverty-stricken areas and lift the poor out of poverty.”
—Li Xiaopeng, Chairman of Board of Directors, Everbright Group
“No one shall be left behind along the path towards building a moderately prosperous society in all respects, nor on the way towards common prosperity.” In light of the features of local natural resources, Everbright Group provided targeted support and Everbright Stories multi-pronged measures for counties in partner assistance relationship with Everbright Group, and created a new downstream supply chain and innovative products. In February 2020, the three such counties in Hunan Province, i.e. Xinhua County of Loudi, Guzhang County of Xiangxi Autonomous Prefecture and Xintian County of Yongzhou, all got rid of poverty. Over the last three Ending Poverty Through Partner years, Everbright Group had invested RMB240 million in poverty alleviation. Assistance to Contribute to a Moderately
Prosperous Society 2018 2019 2020
Carried out 44 Carried out 66 Carried out 111 poverty alleviation projects poverty alleviation projects poverty alleviation projects Timeline and Achievements of Everbright Group’s Poverty Alleviation Efforts
Trained 3,273 Trained 4,035 Trained 4,047 officials in poverty-stricken counties officials in poverty-stricken counties officials in poverty-stricken counties
1995 2002 2015 Trained 2,306 Trained 4,169 Trained 3,218 Started to undertake targeted Launched partner assistance Launched partner technical personnel in poverty- technical personnel in poverty- technical personnel in poverty- stricken counties stricken counties stricken counties poverty alleviation tasks in Xinhua County assistance in Guzhang County and Xintian County Purchased or promoted the sales of Purchased or promoted the sales of Purchased or promoted the sales of
RMB22.35 million RMB42.03 million RMB77.97 million of agricultural products of of agricultural products of of agricultural products of impoverished counties impoverished counties impoverished counties
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Case Attaching Great Importance to Poverty Relief to Bring Warmth to the Poor
Everbright Group always cares about poverty-stricken people and honors its commitment through concrete actions. The Group “Securities + Futures + Insurance” program lifts China’s “Cradle of Potatoes” out of poverty conducted a number of field visits to impoverished areas. Xiji County of Guyuan, Ningxia Province, known as “China’s Cradle of Potatoes”, is one of the key poverty alleviation targets shortlisted by the State Council. Everbright Securities implemented a “securities + futures + insurance” poverty alleviation program with the support of the local area’s strength in potato growing. It boosted local farmers’ income through customized insurance and share option products based on the prices of agricultural products, and enhanced farmers’ resistance against market risks through training on the application of professional financial quantitative instruments. The program has set up a benchmark for China’s securities sector in poverty alleviation via innovative financial services.
Promoting industry-driven poverty alleviation to help the poor get richer
Developing industries is fundamental to poverty eradication. We continuously supported the development of specialty industries
Chairman Li Xiaopeng checks targeted poverty alleviation progress in Xinhua County, and makes arrangement for the next stage and green agricultural bases and the rejuvenation of poverty- stricken areas, and tailored plans for these areas to overcome poverty and achieve sustainable development. In 2020, Everbright Group implemented 41 industry-driven poverty alleviation projects with a total investment of RMB29 million. It also purchased RMB43.02 million of specialty products from poverty-stricken areas and promoted the sales of RMB34.95 million of products. Due to its outstanding performance, Zhu Hongbo, Chairman of the Board of Supervisors, attends the Everbright Group was included as one of the Model Cases launching ceremony of 2020 Xintian Harvest Festival and the First in Poverty Alleviation Through Driving Consumption by the Xintian Vegetable Gala National Development and Reform Commission. General Manager Wu Lijun checks the progress in industry-fostering poverty Zhu Hongbo, Chairman of the Board of Supervisors, inspects education- alleviation projects supported by the Group in Guzhang County enabling poverty alleviation work in Xintian County
Case Providing targeted financial services to inject new momentum for poverty alleviation Everbright Online Mall sells agricultural products for poverty alleviation Poverty alleviation through financial services is an integral part of our targeted poverty relief efforts. We effectively combined our strengths in financial services and industries with distinctive resources in poverty-stricken areas, stimulating their endogenous Affected by COVID-19, agricultural products from poverty-stricken areas driving force for poor regions through market-oriented mechanisms. became unsalable and online marketing channels were blocked. Everbright “Because of COVID-19, the markets were Group scaled up efforts to purchase unmarketable agricultural products in closed. There was no way I could sell my Hubei Province and specialty products from 52 poverty-stricken counties, selenium rich black peanuts. Thanks to the and constantly drove the development of industries with local features e-commerce platform of Everbright, I found Solving financing difficulties Implementing the poverty Promoting poverty alleviation Extending the coverage of of small and micro alleviation insurance through an innovative through the Everbright Labor Union’s “Charity Purchase”, “Everbright Online buyers, or I would suffer great losses.” financial services businesses scheme “Charity Trust” model Mall”, etc. In addition to cash donations, the Group endeavored to strengthen —Liu Yan, a peanut grower in Xintian County Everbright Bank has so far Everbright Bank issued “settlement Everbright Securities rolled out Everbright Trust helped channel the ability of poverty-stricken households to shake off poverty by themselves. extended its financial services cards” to small and micro the “Sunshine and Care” poverty funds into poverty relief through The e-commerce platform made specialty products in poverty-stricken areas to all areas in partner assistance businesses to help enhance the alleviation insurance scheme to charity trust products. relationship with it and unblocked liquidity of companies engaged in local teachers and students. known to the outside world. the “last mile” for financial services poverty alleviation. to reach poverty-stricken areas.
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Case Strengthening Party building to enhance unity 扶贫故事
“There is an increasing need in strengthening Party leadership as we go further along the bumpy path of fighting against poverty.” Connecting doctors thousands of miles away to patients in mountainous areas We continuously reinforced poverty alleviation through Party building and joined hands with community-level Party branches in poverty-stricken areas to support their development. To ensure timely access of patients in poverty-stricken areas to medical services, Everbright Group has established an integrated telemedicine system covering three administrative levels, i.e. village, township and county, which enables long-distance consultation of Case intractable cases, remote ECG and image diagnosis and remote medical education. Video training and consultation conducted via the telemedicine system since the outbreak of COVID-19 had played a unique role when all roads in villages were blocked for the control of the spread of the virus. Being far apart, yet our hearts are close
To help left-behind children in Miduo Village of Guzhang County, the Party Branch of the Operation and Management Department under the CPC Committee of Sun Life Everbright Life mobilized children of its Party members to pair up with left-behind children of similar ages to share their learning skills and everyday life, showing care and love. During the National Day holiday, they sang “Me and My Motherland” together online and wished progress, prosperity and happiness for the nation.
Supporting poverty alleviation through improved healthcare to benefit people’s livelihoods
“A moderately prosperous society in all respects is not possible if health for all cannot be guaranteed.” We strove to solve medical Chairman Li Xiaopeng inspects the remote image diagnosis station established with the support of Everbright Group at Xinhua County’s difficulties in poverty-stricken areas. Following the guiding principle of “piloting first, promoting steadily, and working effectively,” community healthcare center we continued to expand and consolidate the telemedicine system covering the three administrative levels, i.e. village, township and county. As of the end of 2020, the 136 telemedicine clinics in poverty-stricken areas built with the support of Everbright Group received 142,300 patients, among which 26,700 received remote consultations or remote ECG monitoring, and 43,900 received Implementing education-enabling poverty alleviation to bring students new hopes adjuvant treatment of traditional Chinese and western medicine. “Poverty alleviation requires a change of attitude and the support of education.” We supported the change of attitude and improvement of education at the same time through distinctive poverty alleviation programs, to help poverty-
Everbright Group stricken students receive proper education. In 2020, we implemented 17 education-enabling poverty alleviation programs with a total investment of RMB18 million. We implemented the “Ming De” program for the fifth consecutive year to provide one-to-one assistance for 2,505 underprivileged students. Xinhua County Xintian County Guzhang County
Case Ten village-level telemedicine clinics Three new village-level telemedicine Thirty village-level pilot telemedicine were newly set up in 2020 in addition to clinics were put in place in 2020 in clinics were newly established in 2020 the 29 established ones. Medical image addition to the 15 established ones. in addition to the 30 established ones, Enabling underprivileged students to know about the outside world teleconsultation systems and long- Medical image teleconsultation systems covering more than 50% of villages in distance ECG monitoring systems were and long-distance ECG monitoring Guzhang County. By giving full play to its advantages in tourism, China CYTS Tours organized installed in nine township-level clinics. workstations were set up in 12 township- charity study tours for children from impoverished counties. The Company level health centers. provided opportunities for these children to step out of remote mountains, broaden horizons and gain knowledge, helping them shake off “the poverty of mind.” In October 2020, the Company kicked off the second Golden The Group granted to Xinhua County, Xintian County and Guzhang County for COVID-19 prevention and control, RMB900,000 Sunshine Camp of the “Little Water Drop Study Tour” charity program, where and provided remote training on COVID-19 prevention and consultation to more than 1,300 people. 88 teachers and students from impoverished areas were invited to Shanghai “Everbright’s Telemedicine Practices in Rural Areas” was awarded to experience the vicissitudes of the city. The program made the participants “China’s Top 10 Cases in Innovative Application of “Shenwan Hongyuan Class” Study Tour under feel the sincere care from all walks of life, and enhanced their will to work Internet + Healthcare” and “Chinese Finance Brand of the Year.” “Little Water Drop” charity program organized by harder and serve our motherland. China CYTS Tours
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Going all-out to fight the virus As a responsible central state-owned enterprise, Everbright Group decisively helped Hubei Province and supported the fight Everbright Stories against the virus. The CPC Committee of the Group donated a total of RMB30 million to Hubei Province, and launched a donation initiative themed “Everbright United as One Against COVID-19”. In 2020, the Group and its subsidiaries made over RMB50 million of cash and in-kind donations to seriously affected regions. Being United as Everbright Force to Support the Fight Against COVID-19 Everbright attitude: Taking defensive measures decisively to weather the trying times
“Saving lives is of paramount importance. Go where there is virus, and fight it till it perishes.” Facing the unexpected epidemic, people across the country united as one to block the spread of the virus. The nationwide battle against COVID-19 was a test for Putting the safety and health of all Everbright employees first during the fight against COVID-19 Everbright’s emergence response to which the key was to mobilize all resources based on our unique strength. The Senior Management of the Group visited employees at Hubei- based branches of the Group right after the COVID-19 outbreak, and sent letters to Wuhan Branch of Everbright Bank to express their deep concerns. They paid more than 20 visits to frontline staff and Everbright speed: Racing against time to build a strong line of defense against tellers at the counters, and held video conferences with the Group’s overseas institutions and multiple branches of Everbright Bank. COVID-19 The Group strictly implemented isolation measures and made Responding swiftly and acting powerfully flexible and adaptive work arrangements during the epidemic. We Right after the outbreak of COVID-19, Chairman Li Xiaopeng convened a CPC Committee meeting, and the Leading Group on also reinforced everyday prevention and control, urged workplace COVID-19 Prevention and Control was set up to ensure orderly epidemic prevention and control. A daily reporting mechanism was order and handed out anti-epidemic supplies to ensure workplace implemented across the Group and telephone conferences were held around the clock to guarantee comprehensive plans and safety. The Everbright Group Handbook of COVID-19 Prevention arrangements. The evolvement of the epidemic was also monitored dynamically for accurate adjustments in response measures. and Control and the Guide for Working from Home were also Chairman Li Xiaopeng visits frontline staff to send greetings and give The Group has made daily reports for 370 days in a row and zero confirmed cases have been reported ever since the outbreak. compiled to safeguard the safety and health of all employees. instructions on COVID-19 prevention and control
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Everbright strength: Leveraging our core competitiveness in industry-finance cooperation to show our strong power “It is my own will to join the Communist Party of China, to become an honorable Party member, to charge forward courageously and be tested in the fight Accelerating the resumption of work and production by capitalizing on the synergy of industry and finance against COVID-19!” To give full play to the strengths of its subsidiaries, the Group issued the Twenty Measures to Support the Fight Against COVID-19 —Liu Juan, an employee of Wuhan Branch of Everbright Bank via Industry-Finance Cooperation and the Nine Measures to Support Medical Workers to facilitate normal operation of affected companies.
Case
“Lately, many of our colleagues worked day and night and only took a few naps on Taking up the responsibility to meet the need of Hubei Province the chair. We have gone all out to secure a victory in the battle against COVID-19, and I believe we will definitely win the battle! Joint efforts are even more crucial during tough times. After Beijing lowered its public health emergency response to the third level, —Yang Chao, an employee of Everbright Securities Chairman Li Xiaopeng led a delegation to Wuhan and signed with Hubei Provincial People’s Government the Cooperation Agreement on Supporting Resumption of Work and Production and Facilitating High-quality Economic and Social Development in Hubei Province. According to the agreement, Everbright Group would do its best to support the resumption of work and production, as well as the recovery of Wuhan City and Hubei Province from the epidemic.
“We had been working overtime every day at the pharmacy since the COVID-19 outbreak. As we received so many patients, our skins and uniforms could be severely contaminated by the COVID-19 virus. We dared not even go home for there were possibilities that our family could be infected.”
—Duan Dameng, an employee of Cachet
“We help illuminate your homes while you are rescuing lives in the battleground.” Chairman Li Xiaopeng has in-depth discussions with Ying Yong, Secretary of Hubei Provincial CPC Committee, concerning the agreement. —Tang Rong, an employee of Everbright Environment engaged in Huai'an Project
Everbright warmth: Helping and encouraging each other always to bring our love to more
Rising up to challenges and supporting each other through the tough times All Everbrighters fought together with the nation against the epidemic. Some of us gave up holidays for offering transport service to commuting health workers; Some of us bought Scan the QR code for [MV] The Song of Everbright personal protective supplies for frontline medical workers; Some of us worked hard around more information (Version of Fighting Against COVID-19) the clock and could only take a nap on the chair for a little while… We Everbrighters were Footprints: In Tribute to Every Xiao Mei’s Diary of Life in the Everbrighter Going for Love Treatment Center anonymous powerful warriors in this tough battle against the virus.
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Taking the lead among central state-owned enterprises in the battle against COVID-19
Everbright Bank Everbright Securities Sun Life Everbright Life Everbright Environment Everbright Industrial Youth Travel Group It provided strong financial support for It promoted nine bond projects targeting It insured employees and medical More than 200 environmental Everbright Convention & Exhibition It donated RMB1 million to Hubei epidemic prevention and control by epidemic prevention and control, with a workers against COVID-19 for free with protection projects run by Everbright Centre International Hotel under Province and supported the frontline opening up express channels for anti- total amount of RMB9.064 billion and an an insured amount of RMB90 billion. Environment actively cooperated with Everbright Industrial served as a of the fight against the epidemic, and epidemic supplies and offering the best actual underwriting amount of RMB2.854 Besides, it launched one of the first and local governments in standardized designated quarantine hotel for people explored online tourism scenarios such prices. More than RMB100 billion of billion. Funds raised were used for largest infrastructure debt investment disposal of hazardous waste, including coming from overseas. A total of nearly as Youth Travel Plus and Tourism MCN loans were granted to seriously affected producing and purchasing anti-epidemic schemes in the industry amounting to medical waste and domestic garbage RMB10 million rents were exempted for to realize coordinated development of industries, such as wholesale and retail strategic materials and as circulating RMB2 billion, and customized individual at designated hospitals for COVID-19 tenants in the Everbright Convention & online and offline businesses. It won trade, accommodation and catering funds for epidemic prevention and control. insurance schemes for 28,000 couriers treatment and isolation facilities, to Exhibition Centre. the award of “Cultural Tourism Group services. It prioritized businesses of Hubei Province in logistics companies under Alibaba. safeguard environmental safety and the with Special Contributions to the Fight while conducting review and approval of health of more than 100 million residents. Against COVID-19” in 2020. investment banking businesses.
China CYTS Tours
Everbright AMC Everbright Trust Everbright Hong Kong Shanshui Furama Hotel under China It issued the “innovative SOE It donated nearly RMB4 million to the It organized senior managers of the CYTS Tours provided accommodation restructuring tool” to trustworthy state- affected Hubei Province and set up Group’s subsidiaries in Hong Kong to for national medical teams dispatched owned enterprises with AAA-level 49 charitable trusts successively with visit frontline health workers in Hong to Hubei Province, progressed more credit ratings, to offer low-cost off- a total amount of over RMB50 million, Kong and their families and send them than 10 integrated marketing projects, including the Sixth Asian Beach balance sheet financing to state- including China’s first charitable trust badly-needed supplies, such as face Sterilization of a sanitation truck of Lianyungang owned enterprises directly under the concerning physical medical supplies, masks and ethyl alcohol. It also donated Hazardous Waste Project Games and the Fourth China Greening central government and state-owned for purchasing supplies that ran short in negative pressure ambulances, infrared Exposition in Guizhou, and supported enterprises in the interbank market. It the affected areas. It also boosted the thermometers and other medical the resumption of work and production Shanshui Furama Hotel provides won “2020 Pioneer Award in Fighting efficiency of online financial services equipment to severely affected areas through multiple business forms. It accommodation for the national medical teams dispatched to Hubei Province Against COVID-19.” and ensured normal operations and through global sourcing. Moreover, won the honorary title of Model Cultural service provision after the resumption of it reduced or exempted rents for Tourism Company in the Fight Against work and production. small and micro businesses totaling COVID-19 in 2020. RMB15.91 million, helping them survive the negative impacts of COVID-19.
Cachet Everbright Technology Everbright Jin’ou AMC
Staff members at the Cachet’s branches It donated RMB500,000 to Hubei It donated RMB1 million of anti-epidemic in Hubei Province risked their lives to Province, and launched the donation supplies to frontline health workers, Ambulances donated by Everbright Trust to deploy medical equipment that worth initiative themed “Everbright United forestalled and defused financial Hubei Province RMB23 million for hospitals in Wuhan, as One Against COVID-19” to raise risks and launched debt restructuring including Wuhan Pulmonary Hospital money for infected frontline health through multiple means, and invested
Everbright Limited and the newly built Leishenshan Hospital workers and their families. It also set RMB1.1 billion in supporting 95 private for emergency use. up a remote collaboration platform, an companies. In 2020, Everbright Jin’ou It established an overseas sourcing mechanism and a Supplies Sourcing Team ecosphere collaboration platform, etc., AMC was honored “Model Collective to purchase medical supplies. More than RMB6.06 million of cash and in-kind and promoted the use of Everbright in the Battle Against COVID-19 in donations were sent to Hubei Province and other seriously affected areas. The E-information and video conference Wenzhou”. company launched the East Lake-Everbright Limited FinTech Innovation Fund system to provide technical support for together with Everbright Bank, Everbright Jin’ou AMC, Wuhan Hi-tech and East Lake the Group’s resumption of work and Fintech Research Institute, to fuel the economic and social development of Wuhan. Everbright Limited sources products production. from overseas
22 23 China Everbright Group CSR Report 2020 Everbright, forever
Contributions to SDGs
CHAPTER ONE Governance
Following a Righteous Path to Secure Stable Growth
Our CSR Practices
• Upholding Party leadership • Improving Corporate Governance • Committed to a Sustainable Future
Our CSR Performance
% Shareholders'5 general Contracts170 signed by the 93.22Risk control meetings at Group Group Headquarters problems level convened reviewed rectified
24 25 China Everbright Group CSR Report 2020 Everbright, forever
Strengthening the leadership of Party building ensures high-quality development. Case Upholding Everbright Group followed Xi Jinping Thought on Socialism with Chinese Party Leadership Characteristics for a New Era to enhance the strength, influence and cohesive force of Party building. We listened to the compliments, demands and complaints of First Party lecture of the year employees, and adhered to world-class development with first-class Party building, dual responsibilities, dual coverages, dual budget and dual KPIs. In this way, we Everbright Group organized a specific training session on achieved new political progress, with enhanced theory, organizational building and the Fifth Plenary Session of the 19th CPC Central Committee, Party conduct. where Chairman Li Xiaopeng gave the first lecture of the year to trainees about the important speech made by General Secretary Xi Jinping and the main content of the session. Chairman Li also shared his thoughts about how to integrate the guiding principles of the session into the Group’s mid- to long-term development Reinforcing political building strategies, how to grasp the significance and understand the key content of the session, and how to view new opportunities We resolutely acted in line with the CPC Central Committee’s and challenges and press ahead with key tasks of the Group instructions, guidelines, policies and major decisions and solidly, etc. Everbright Group’s Training Session on the Fifth Plenary Session of the plans on financial work, the guiding principles of the Second, 19th CPC Central Committee Third, Fourth and Fifth Plenary Sessions of the 19th CPC Central Committee, and requirements put forward by the central political inspection teams.
Consolidating the building Strengthening the Party of Party organizations building through theory Case We intensified the management We stayed true to the original and building of leading Party aspiration and kept our mission in Chronicles of 365 Events of the Communist Party of China committees, team of backbone mind, and concretely promoted officials, and primary-level Party ideological progress through To celebrate the centenary anniversary of the founding of the organizations, and promoted effective Party building. Communist Party of China, Youth Travel Group joined hands thorough implementation of with Central Party School Press and National Museum (Beijing) the Group’s 100 Measures for Cultural Industry Development Center to develop and publish Strengthening the Party Building the Chronicles of 365 Events of the Communist Party of of Primary Party Committees and China. The book looks back on historical events and key 50 Rules for Strengthening the achievements of the CPC by collecting images and audios Standardized Building of Party about revolutionary cultural relics and fine art paintings, and Branches at all levels of Party displaying 365 classic red stories since the founding of the organizations across the Group. CPC in the form of diary to demonstrate the CPC’s glorious revolutionary path and great achievements. As the Group’s Launch Ceremony of the Chronicles of 365 Events of the Communist Improving Party conduct Enforcing Party discipline first attempt in designing Party-featured cultural and creative Party of China products, the Chronicles fully shows the Group’s political We aligned ourselves with high We stepped up efforts in fighting against responsibility. standards, listened to the compliments, corruption and implementing the central demands and complaints of employees, Party leadership’s eight-point decision and set model employees as good on improving Party and government examples for others to learn from. conduct, and beefed up leadership supervision and discipline education.
26 27 China Everbright Group CSR Report 2020 Everbright, forever
Everbright Group worked to consolidate corporate governance and build a modern We actively explored effective pathways that could integrate the sustainable Improving Corporate governance system and governance capacity, to ensure compliance with laws and Committed to a development philosophy into our business lines. When making decisions, we took Governance regulations, strengthen risk management and control, and safeguard the Group’s Sustainable Future non-financial factors such as environmental benefits, social responsibility and sustainable and healthy development. corporate governance into consideration based on the practical conditions of the Group, so as to create both commercial value and social value. Corporate governance structure CSR vision Aiming to establish a first-class governance system and constantly improve the Group’s governance structure, we optimized the “Three Importances and One With a commitment to the CSR vision of “co-creating value for a bright future”, Greatness” policymaking mechanism of the Group’s Party Committee on an ongoing we chose the image of “sunshine” to vividly interpret our ways to fulfill social basis, and integrated Party leadership and corporate governance. In 2020, four responsibilities. Sunshine, as the source of energy for the earth and life, symbolizes specialized committees were set up under the Board of Directors. There were Everbright Group’s endogenous energy and strong mission to fulfill social 12 directors, including two female directors. Two specialized committees were responsibilities and promote sustainable development. Sunshine is usually associated established under the Board of Supervisors. There were five supervisors, including with positive attitude, vigor and vitality, which makes it a perfect manifestation of two employee supervisors and two female supervisors. Everbright Group’s unremitting pursuit and firm commitment to the creation of comprehensive economic, social and environmental values.
Strategy and General Nomination and CSR management Investment Committee Meeting Performance Supervision Audit and Risk Committee Board of Board of Organizational system Management Committee Directors Supervisors The Group set up a CSR organizational system, under which the CSR Management Committee was established and CSR Nomination Committee Finance and Internal Senior Management / Control Supervision responsibilities were assigned to every management level and position across the Group. CSR management measures were also Executive Committee Committee Remuneration Committee formulated, and a CSR liaison mechanism highlighting sound coordination between the Group Headquarters and subsidiaries was
Everbright Group’s Corporate Governance Structure put in place, laying a solid foundation for an effective CSR implementation model with the Group Headquarters taking the lead and subsidiaries working side by side.
Everbright Group Law-based corporate governance CSR plan
We continued to optimize the internal control management system, strengthened The Three-year Development Plan for Corporate Social Responsibility Performance of China Everbright Group (2020-2022) was internal control and compliance management, and reinforced the issuance, formulated and implemented accordingly. The plan, with a focus on five dimensions, i.e. CSR management, CSR culture, CSR revision and abolishment of policies. We promoted the full coverage of auditing and practice, CSR communication, and CSR research, could be divided into three main steps – foundation consolidation, systematic supervision, and scaled up efforts both in cooperating with inspections of the National advancement, and quality improvement. We are dedicated to building ourselves into a model company leading CSR practices, a 5 Audit Office and carrying out internal audits and inspections. In 2020, 397 audits backbone state-owned enterprise with advanced CSR management capacity, and a Chinese representative with global influence Shareholders’ general on sustainable development. meetings were conducted across the Group. We promoted learning of the Constitution of the People’s Republic of China and organized specific training on the Civil Code. By organizing publicity campaigns Everbright, forever
such as the National Constitution Day and Constitution Week, we created a strong Build a world-class financial holding group with global competitiveness workplace atmosphere that upholds the rule of law. In 2020, the Group's Civil Code Leading CSR practice+leading CSR management level+global influence on sustainable development training attracted more than 8,000 participants. 1 CSR vision Co-creating value for a bright future
Meetings6 of the Board 3 Working principles Aligning strategy Creating synergy Focusing on effectiveness of Directors Risk management and control 3 Steps Basis consolidation in 2020 Systematic advancement in 2021 Quality improvement in 2022 Reinforcing risk prevention and control is the cornerstone of sustainable and healthy development. We continuously consolidated the comprehensive risk management CSR management CSR culture CSR practice CSR communication CSR research Organizational Team building Best practices Reporting system Special research system with the “three lines of defense and four firewalls” as the main body and risk 5 CSR dimensions structure Information Model units Communication appetite as the general tone. Besides, we continuously improved the record-keeping Performance management management assessment 6 of our projects’ major risks, enhanced the management of customer concentration Charity brands Meetings of Board of risk, ensured effective and forward-looking risk management and control, and put in 6 Guarantee measures Organizational Capacity Planning Institutional Supervision Financial Supervisors place a solid and steady shield to safeguard the Group’s high-quality development. guarantee guarantee guarantee guarantee guarantee guarantee The overall framework of CSR planning of Everbright Group
28 29 China Everbright Group CSR Report 2020 Everbright, forever
CSR training Stakeholder communication We attached great importance to the building of a CSR talent team. To enhance the Group’s CSR management, we added a We valued the expectations and demands of stakeholders, listened to their voice, and constantly diversified channels and ways to section dedicated to CSR content in the app of Everbright University, developed personalized online courses and organized CSR communicate with them to increase both depth and coverage of communication and win extensive recognition and support. training to urge employees to acquire latest CSR ideas and hands-on skills.
Communication and Response Stakeholders Requirements and Expectations CSR communication Approaches
Material topics Implementing national strategies Carrying out targeted poverty alleviation Working conference and report We continuously optimized the process of identifying, assessing and analyzing material topics. Based on the macro environment Governments Serving the real economy Regular information disclosure of sustainable development in 2020 and in line with the issued by the GRI Sustainability Reporting Standards (GRI Standards) Promoting inclusive finance COVID-19 Paying tax according to law Global Sustainability Standard Board (GSSB), we identified and prioritized material topics from two dimensions, i.e. “importance to prevention and control the sustainable development of Everbright Group”, and “importance to stakeholders”.
Compliance with laws and regulations Risk management and control
High Shareholders' general meeting Comprehensively deepening reform Financial report Shareholders Innovation-driven development Board of Directors Coordinated development of business Board of Supervisors segments Overseas business exploration
Guaranteeing product quality Official website Promoting product innovation Customers “Future Everbright” WeChat official account Improving service capabilities Customer satisfaction survey Customer information security
Implementing strategic cooperation Strategic cooperation Importance to stakeholders Partners Contributing to industry development business communication Supply chain management Visit and research
Protecting the rights and interests of Suggestion activity employees Official website Staff training and development “Everbright University” APP Employees Occupational health management “Future Everbright” WeChat official account Building corporate culture Everbright Day event Enriching staff life
Relatively high Staff Symposium COVID-19 prevention and control Relatively high Importance to the sustainable development of Everbright Group High Contributing to industry development Forum and exchange activity Peers Supply chain management Formulation of industry standards Material topics General topics Promoting product innovation
Implementing of Compliance with Implementing Overseas business Facilitating inclusive Occupational health Promoting green business Disclosing environmental information national strategies laws and regulations strategic cooperation expansion finance management Environment Practicing green office Environmental protection project sites open to COVID-19 prevention Carrying out targeted Coordinated Contribution to the Protecting the rights Supply chain development of and interests of Advocating environmental protection the public and control poverty alleviation business segments industry development employees management
Risk management Developing green Staff training and Supporting the local Customer information Advocating development of host environmental Carrying out targeted poverty alleviation and control business development security countries/regions protection Engaging in community development Community investment Innovation-driven Cultivating Guaranteeing Charity and social Practicing green Enriching staff life Communities Charity and social welfare Public welfare activity development corporate culture product quality welfare office Supporting the local development of host Targeted poverty alleviation Comprehensively Improving service Serving the real Promoting product Engaging in community countries/regions deepening reform capabilities economy innovation development
30 31 China Everbright Group CSR Report 2020 Everbright, forever
Contributions to SDGs
CHAPTER TWO Economy
Striving Forward for New Glories
Our CSR Practices
• Serving the National Economy and Public Wellbeing • Creating a Better Life • Deepening Reform and Innovation
Our CSR Performance
RMB billion RMB billion Operating250.222 income Net assets612
New518 collaboration projects in integrated environmental protection, comprehensive tourism, inclusive healthcare, and emerging technologies
32 33 China Everbright Group CSR Report 2020 Everbright, forever
Against the backdrop of a new development pattern featuring a strong domestic Case Serving the National market and the positive interplay between domestic circulation and international Economy and Public circulation, Everbright Group implemented national strategies and supported the real economy to fully honor our mission and responsibilities. Macao Representative Office opened to support the Wellbeing high-quality development of the Guangdong-Hong Kong-Macao Greater Bay Area
Macao faces new development opportunities as the Guangdong- Implementing national strategies Hong Kong-Macao Greater Bay Area is playing an increasing role in supporting and leading national economic development and We implemented the country’s major regional development strategies and responded to the Belt and Road Initiative to fuel the opening up. In December 2020, the Macao Representative Office coordinated and circular development of different regions. of Everbright Group was opened to coordinate our subsidiaries and build a sounder service network for the Greater Bay Area, and to foster Opening Ceremony of the Macao Representative Office of the development of local financial industry, industrial upgrading and Everbright Group Promoting coordinated regional development diversified development of Macao. Seizing opportunities presented by major regional development strategies and following the “1+4+3” approach, we fueled coordinated development of the Beijing-Tianjin-Hebei region, development of the Guangdong-Hong Kong-Macao Greater Bay Area, and integrated development of the Yangtze River Delta. In 2020, we further optimized the organizational structure for collaborative efforts in the three key regions, improved management policies, innovated synergy models, and developed Case benchmark projects to press ahead with ecosystem building in the key regions. Everbright Trust supports the growth of Beijing Daxing Biomedicine Industrial Base to fuel industrial transformation and upgrade of Beijing
As a key model for national bioindustry bases and national new-type industrialization demonstration bases, Beijing Daxing Biomedicine Coordinated Everbright Bank invested a total of RMB13.8 billion in key projects engaging in regional industrial upgrading Industrial Base undertakes a wide spectrum of tasks, including scientific and technological innovation, commercialization of research development of and transformation. Everbright Water won the bid for a key drinking water project in Xiongan New Area - outcomes, industrial development, and healthcare services. To prop up the base’s development, Everbright Trust implemented a joint trust the Beijing-Tianjin- Drinking Water Facilities Reconstruction and Upgrade Pilot EPC General Contracting Project in Rural Anxin program to grant trust loans to Beijing Biological Medicine Industry Base Development Co., Ltd., the company operating Daxing Base, in Hebei region County, opening up a window for Everbright Water’s business development in Xiongan New Area. the hope of revitalizing Beijing’s biomedicine industry, helping develop high-end technological industries that go with the capital’s functions, and serving the coordinated development of the Beijing-Tianjin-Hebei region.
Development of the Guangdong- China CYTS Tours won the bid for a cultural tourism project with a contract amount of nearly RMB16 million. Responding to the Belt and Road Initiative Hong Kong-Macao Terminus intelligent community project was approved, with a total contract value exceeding RMB10 million. We strengthened the overall management of overseas institutions and business units, reinforced our cooperation with partners Greater Bay Area along the Belt and Road and facilitated the implementation of key projects.
We set up overseas institutions in Asia, The Ethiopia Visa Center of China CYTS Integrated The Group implemented more than 200 projects in the region that worth a total of over RMB75 billion. Everbright Europe, Africa, America and Australia. Tours was qualified and fully prepared development of Jin’ou AMC continuously deepened its strategic partnership with 11 municipal and nine district governments in for opening. the Yangtze River Zhejiang Province. Delta Everbright Group’s Key Response to the Belt and Road Initiative The Belt and Road Green Equity Dubai World Expo Project of Terminus Investment Fund completed the first (under Everbright Limited) and Abu round of fundraising. Dhabi Global Market Project achieved steady progress.
Everbright Water's key drinking water project in Xiongan New Area 34 35 China Everbright Group CSR Report 2020 Everbright, forever
Case Serving the real economy
Everbright Limited participates in the establishment of CCCC Optics Valley Belt and Road Industrial Fund to In response to the call of the CPC Central Committee, we gave full play to our strength in comprehensive finance, and responded to bolster the building of the international high-tech city the national call upon “ensuring stability on six key fronts and maintaining security in six key areas”. Upholding the principle of “increasing amount, lowering costs, and guaranteeing convenience”, we further strengthened financial support for manufacturing, private Everbright Limited launched the CCCC Optics Valley Belt and Road Industrial Fund jointly with Wuhan Hi-tech and East Lake Fintech enterprises, and small and micro enterprises to promote the high-quality development of the real economy. In 2020, Everbright Bank Research Institute, etc. to support Wuhan’s development of the CCCC Optics Valley Belt and Road International High-Tech City, build cut fees and made interest concessions to the tune of RMB19.6 billion. To support strategic emerging industries, Everbright Securities industrial clusters in areas like 5G, intelligent manufacturing and digital economy, and fuel the economic and social development of Wuhan. helped businesses engaging in new-generation information technology, biology, high-end equipment manufacturing, etc., to finance a total of RMB6.323 billion in total through IPOs. Everbright Limited invested more than HKD12.2 billion in the projects of integrated environmental protection, comprehensive tourism, inclusive healthcare, emerging technologies, and people’s wellbeing.
Case Lowering costs – Cutting Guaranteeing convenience – providing comprehensive financing costs convenient financial services We implemented the policy of cutting fees and We sped up expanding and upgrading the online Terminus, appointed as the official premier partner of Expo 2020 Dubai, contributes Everbright wisdom to the making interest concessions, and the policy of platform, expanded the coverage of remote Belt and Road Initiative temporarily postponing principal and interest financial services, and strengthened integrated repayments on loans granted to micro, small and financial services. Green channels were set up for medium-sized enterprises. Besides, we upheld the loan granting to key industries, thus quickly meeting In July 2020, Terminus was officially appointed as the official premier partner of Expo 2020 Dubai. As the only Chinese partner, Terminus orientation of making core deposits and worked companies’ demands. Emerging technologies will provide more than 150 intelligent robots as well as visitor registration and interaction services by leveraging multi-modal interaction, hard to reduce structured deposits. We also were fully leveraged to expedite the review 5G, AI mapping and other technologies. At the same time, the first overseas headquarters and research center of Terminus will be set strengthened internal management to and approval process and improve risk up in the post-Expo special zone in Dubai to support the intelligentization of infrastructure and other dimensions and build an innovative save management costs. management. ecosystem in the zone. Increasing amount – scaling up efforts in financing support We implemented the requirement of treating all private companies equally in terms of credit policies, service efficiency, incentives and constraints, and product innovation, and providing conscious and proactive services to the private sector, to expedite private businesses’ resumption of work and production. We showed a preference in granting credits to key areas, such as advanced manufacturing industry, new infrastructure, and new-type urbanization. At the same time, we increased the amount and expanded the coverage of financial services for micro and small-sized enterprises, while improving our service quality and reducing costs. In addition, we worked to improve inclusive finance by providing mortgage-free, contact- free loans that are not linked with deposits, and promoting flexible, intelligent and platform-based services.
Scan the QR code to learn Case about Terminus robots and Expo 2020 Dubai Everbright Trust makes a strategic investment in Semiconductor Manufacturing International Corporation (SMIC) to support hi-tech development Terminus, Official Premier Partner of Expo 2020 Dubai UAE Everbright Trust, as a strategic partner of SMIC in its listing on the SSE STAR Market, provides resources for SMIC’s high-tech development. It hopes to enhance the innovation capacity and global competitiveness of China’s semiconductor industry, prop up the industry’s independent and sustainable development, and effectively safeguard economic security of China.
Case
Everbright Jin’ou AMC issues RMB1 billion of PPN to bail SMEs out
Since the outbreak of COVID-19, a number of small and medium-sized companies had been encountered with challenges like short-term liquidity crisis and difficult resumption of work and production. Staying true to the founding mission of “helping financial institutions, local governments, and SMEs in need”, Everbright Jin’ou AMC created new trading models and scaled up efforts in helping SMEs alleviate the difficulties. In April 2020, Everbright Jin’ou AMC successfully issued RMB1 billion of Private Placement Notes (PPN) for SME bailout schemes, aiming to improve the regional financial ecosystem.
36 37 China Everbright Group CSR Report 2020 Everbright, forever
“To meet people’s desire for a better life is our mission.” To this end, we focused on Financial services and products Creating optimizing financial and industrial services, to deliver, safe, reassuring and innovative a Better Life products and services to customers. Banking Securities Insurance Everbright Bank optimized the “Sunshine Everbright Securities actively developed By capitalizing on the rich experience Supply Chain Cloud Platform”, building innovative products and upgraded the of Everbright Senior Healthcare it into a comprehensive platform that intelligent investment advisory system. in community operation, Sun Life Providing high-quality products integrates customized financial services Based on the original three basic Everbright Life launched the “Everbright including payment, settlement, financing functions, i.e. intelligent stock selection, Elderly Care Program”, and provided We furthered the initiative of “high-quality products, model stores and star employees”, in order to develop and deliver premier and credit service. By making full use asset allocation, and smart tools, it diversified services to customers, products that live up to customers’ expectations for a better life. A comprehensive Everbright product portfolio was designed to of the platform, it made systematic launched an automatic investment plan such as institution-based elderly care, provide targeted services to different customer groups, such as primary-level healthcare personnel and micro, small and medium- management of customers’ assets, function to help customers develop good community-based elderly care, and sized companies. liabilities and liquidity, and provided investment habits for regular wealth senior tourism, in the form of “insurance one-stop solutions to SMEs’ financing management and rational consumption. policy + additional rights and benefits”, challenges. to meet customers’ elderly care For doctors and nurses demands with a package of solutions.
The product portfolio provides a series of products and services, such as credit card, elderly care and tourism services to frontline health workers, helping them cope with difficulties in life. As at the end of 2020, Everbright Bank issued a total of RMB2 billion of personal loans 01 to 142,000 customers through “Angel in White” credit card. Everbright Bank Everbright Securities Sun Life Everbright Life Won the honor of Awarded Awarded Most Influential Life Services Golden Bull Investment Excellent Insurance Brand For SMEs Platform of the Year Bank Team
Everbright The product portfolio offers five service package options for Product SMEs that included 21 preferential policies, products and Portfolio services. Through providing one-stop financing solutions covering “loan, bond, equity and asset services”, the Group 02 Trust Asset management helped relieve SMEs’ difficulties in accessing affordable financing. Everbright Trust facilitated the Everbright Limited set up the East Lake-Everbright Limited FinTech Innovation Fund implementation of the “Jingdezhen to support financial revolution and industrial restructuring in Hubei Province through Ceramics Alliance” project by designing comprehensive financial services like equity investment, helping companies recover from a business model that brings “finance losses caused by COVID-19 sooner. + industry + digitalization” together. The Everbright AMC issued Asset-Backed Medium-term Notes (Tranche I) to help China Co- 03 For “Craftsmen in China” company established a supply chain op Group obtain RMB5 billion of quota from the National Association of Financial Market platform for Jingdezhen’s ceramic industry, The product portfolio provides considerate services in wealth Institutional Investors, effectively decreasing its financing costs. which solved problems facing intellectual management, travel, health and tourism and 15 customized products property of the traditional ceramic industry, to “craftsmen in China” and their managers and co-workers, to Everbright Jin'ou AMC leveraged its expertise in special asset management to build a such as lack of systematic integration and promote the spirit of craftsmanship and support “Made in China”. business system highlighting “main business + innovation” and engage in market-based debt- low output efficiency. for-equity swap projects, bailing SMEs out and improving the regional financial ecosystem.
Everbright Trust Everbright Limited Everbright Jin'ou AMC Won Awarded Won the prize of Best Charitable Trust Most Popular Overseas Best Project for Chinese Product of Trustworthy Institution with Insurance Trust Award Capital Local AMCs
38 39 China Everbright Group CSR Report 2020 Everbright, forever
Environmental Protection Products Optimizing service experience
We innovated in service methods to improve service quality and efficiency, meeting customers’ needs in an all-round manner. Integrated environmental protection
Everbright Environment has independently developed key technologies and equipment for waste incineration and clean emissions. The company is able to dispose of domestic Protecting the rights and interests of customers and industrial waste, etc., and has unique strengths such as high single-furnace disposal By improving the institutional system and strengthening the role of empowerment through science and technology, we integrated capacity, little space occupation, low disposal costs, and low pollutant emissions. Everbright Environment customer protection into the whole process of operation management. We laid much stress on the protection of customers’ information security, developed the concept of information security, strengthened the safety management of information Everbright Industrial focuses on advancing the bio-toilet projects in tourist attractions and Ranked top among technologies, and built stronger capabilities in this realm. areas of comprehensive urban management. Since 2015, it has promoted many projects Top 50 Chinese nationwide. Based on the Lankao model, the company has created a test field for “Beautiful Environmental Villages”, and delivered new bio-toilet products through R&D, realizing zero pollution, zero Companies in 2020 Case infection, and zero waste discharge. Everbright Senior Healthcare develops a customer service feedback mechanism and information collection channels to better listen to customers
Livelihood Services and Products Technology-powered products Everbright Senior Healthcare welcomes all customers to consult the company about its elderly care services or make complaints via its regional service hotline. Customer service departments of each region, upon receiving consultation requests or complaints, will put on records and verify the situation within two to three workdays. Comprehensive tourism Inclusive healthcare Emerging technologies Then, customer service representatives will respond to the issues timely and call back The elderly care services provided by Youth Travel Group participated in the Everbright Healthcare focuses on Everbright Technology gave full play regularly for further feedback. Everbright Senior Healthcare “A Walk in the Clouds, A Glimpse of the intelligent internet-powered medical to big data technology to support the Gorgeous China” charity live streaming service platforms, drug and medical intelligentization and digitalization of activity organized by tourist attractions equipment manufacturing, and special the payment business through Cloud to tap into possibilities of an industrial rehabilitation hospitals, to build a “finance Payment. Centering on the building of a Meeting customers' needs ecosystem combining convergence + healthcare” industrial ecosphere with customer profile system, the company We cared about customers’ needs and aimed to solve problems for them to win higher satisfaction. We vigorously promoted our media and cultural tourism, and set out Everbright features. carried out basic data governance over brand event – Everbright Service Season, making it our new “business card”. As at the end of 2020, Everbright Service Season plans in developing parent-child tours data lakes and customer identification invited 211 government customers and 1,492 corporate customers, reached out to 423 projects and implemented 164 projects. Cachet cooperated with Everbright and mini-holiday products. to upgrade and transform the payment Technology in developing the “Cachet business from merely an act to make China CYTS Tours, capitalizing on its Online Pharmacy” platform, to provide Case payment to a life service that benefits advantages in brand, resources, and professional pharmacy services to people and creates convenience. technologies, made an in-depth analysis customers through putting in place a Innovating in financial services through the use of technology of the tourism market and accelerated four-in-one network system integrating the exploration of innovative business “procurement, distribution, logistics, and Everbright Securities provided more than 20 online services to customers, including account opening, Southbound Connect services, models. It has launched RV tours, China aftersales”. ChiNext Board authority transfer, transaction password reset, ID validity update, and contact information update, to save customers’ time to revolutionary red base tours, and so on, service outlets. The company also provided market information, policy interpretations, online consultation and other remote financial services providing customers with higher-quality to customers through the financial community function of its “Golden Sun” APP, and Everbright Securities Online Store. and more professional travel services.
Case
Contributing to the Healthy China Initiative
As the designated delivery company for national essential medicines, Cachet has been delivering drugs to village clinics in remote areas in China CYTS Tours Cachet Everbright Technology Beijing free of charge since 2017. The company offered door-to-door delivery to physically inconvenienced patients, to meet the needs of Won Awarded Awarded Company of 2019 in the residents in remote areas and inconvenienced patients regardless of costs. Cachet’s subsidiaries in Sichuan Province delivered medicine 2020 Outstanding Cultural Pharmaceutical Logistics Top 30 Pioneers in Digital and other consumables to more than 10,000 small medical institutions and clinics in remote areas to effectively relieve people’s pain of high Tourism Agency of China Industry Empowerment costs and limited access to medicine.
40 41 China Everbright Group CSR Report 2020 Everbright, forever
Everbright Group continuously deepened reform, expedited science and technology The First Creativity Pursuing innovation-driven development Deepening Reform innovation, and sharpened its edge in synergy, entering a new stage of high-speed and Innovation and high-quality development. Competition and Innovation We adapted to the technology-powered transformation and pursued development driven by science and technology innovation to support the development of the “Finance + Industry + Technology” ecosphere through innovation and entrepreneurship, and promote the Group’s strategic transformation of “Agility, Technology, and Ecosphere”. In 2020, 215 innovative, strategic and feasible projects Comprehensively deepening reform 4,088 started incubation in the Group’s Innovation Center. We formulated policies to deepen our reform. By intensifying the institutional reform Effective creative ideas Improving innovation management collected and pressing ahead with major specific reforms, we built a universal consensus We implemented the strategic plans for sci-tech driven development, accelerated the across the Group and hence injected everlasting momentum to the Group’s high- operations of the Innovation Center, and improved the Center’s operation management quality development. We also developed the List of Reform Tasks for 2020 to itemize system. In 2020, Everbright Group upgraded the “6+2+2” IT projects on an ongoing reform tasks and ensure sound implementation of all reform measures. We closed basis, consolidating the foundation for “Digital Everbright” step by step. 223 enterprises throughout the year.
Launching Formulating clear Establishing a Improving intellectual 449 an innovation management procedures risk management right management Innovative projects membership and standards for incubating and control and assessment and proposed scheme innovative projects mechanism motivation management
Putting in place a sounder Establishing internal and external expert pools operating mechanism for and a connection mechanism with external the innovation platform incubators such as Sinovation Ventures Upgrading the Group-level Improving the incentive and Bettering the corporate management and control constraint system to boost culture system to expand system to build greater the team’s morale cultural influence Unleashing vitality for innovation resilience to risks We explored ways to set up an innovation investment fund to inject both vitality and liquidity to incubation of innovation and entrepreneurship projects. Taking advantage of opportunities arising from the Creativity and Innovation Competition, we fostered an atmosphere of innovation, discovered innovative projects, set innovation models, spread the positive impact of innovation, and created new value.
Strengthening the Consolidating the science business development and technology innovation Case Everbright Group system to enhance market system to strengthen competitiveness innovation capability The First Creativity and Innovation Competition presents a blueprint for future science and technology innovation
Building five systems to enhance capabilities in five aspects The opening ceremony of the Group’s First “Everbright Cup” Creativity and Innovation Competition was held online. Theming “Innovation, Synergy and Development”, the competition focused on the Group’s strategic priorities and fostered an atmosphere of innovation. After fierce competition, the Best Creativity Project and the Most Promising Innovative Project were selected from the 15 outstanding innovative project teams.
3 Case Meetings of the Team on Deepening The Group smoothly straightened out the equity issues with Reform convened Everbright Bank
In July 2020, Everbright Group purchased 10,251 million shares of Everbright Bank (accounting for 19.53% of the total) held by Central Huijin Investment Ltd. so that the shares of Everbright Bank it held increased from 29% to 48.53%, marking that the Group had successfully straightened out the equity issues with Everbright Bank. As a significant Scan the QR code for more information about the top milestone for Everbright Group, it further streamlined the Group’s shareholding structure, prize winner – “Everbright laid a solid foundation for consolidated management, and marked new progress in the Healthcare Ecosphere” building of a strong Group Headquarters. 11 Everbright Group’s First “Everbright Cup” Creativity and Innovation Competition Key issues deliberated
42 43 China Everbright Group CSR Report 2020 Everbright, forever
Harvesting innovation outcomes We shaped Everbright’s brand image as an innovative group by promoting innovation in businesses, models and products. In 2020, the super APP “Everbright Cloud Life” was released, and a large number of high-quality innovation and entrepreneurship Case outcomes like “Everbright Healthcare Ecosystem” and “plasma-based fusion technology for waste incineration fly ash and its industrialization” sprang up. E-SBU collaboration core system goes online, marking Everbright’s new progress towards digitalized collaboration
The Version 1.0 of the E-SBU collaboration core system of Everbright Group was officially released, marking another key achievement in implementing the Group’s E-SBU collaboration strategy and promoting Digital Everbright. The system facilitates information exchange, transaction collaboration and ecological incubation, integrates customer and product service scenarios at the Group level, and provides Everbright Bank Sun Life Everbright Life Everbright Trust more intelligent, considerate and valuable one-stop comprehensive services to customers. Won Won the Won the First Prize of Scientific Most Innovative Life 2020 Most Innovative Trust and Technological Achievement by the Insurance Company Company in Inclusive People’s Bank of China Award Finance
Everbright Limited Cachet Everbright Technology Won the Won the honor of Won the Golden Bull Investment 2019 Top 10 Service 2020 Best Practice in Institution in Big Data Innovation Brands in Cloud Native in the and AI Chinese Market FinTech Industry
Official release of Version 1.0 of the E-SBU collaboration core system of Everbright Group
Everbright Group Case
Super APP “Everbright Cloud Life” provides one-stop comprehensive Case financial services Everbright Bank and Sun Life Everbright Life collaborate in promoting a key output of the E-SBU strategy In December 2020, Everbright Group released the million super APP “Everbright Cloud Life” to offer one-stop 688 Everbright Bank and Sun Life Everbright Life implemented the Group’s E-SBU collaboration strategy by a close partnership and achieved Registered internet users comprehensive solutions to customers. The application, outstanding results. In 2020, the two companies jointly promoted “Anxinxi”, a high-quality product and the E-SBU collaboration. By giving an online supermarket, provides wealth management full play to the role of synergy and leveraging the Group’s edge in healthcare and elderly care, they explored an innovative marketing products such as bank wealth investment and credit model highlighting “insurance policy + elderly care community”, and successfully reached the scheduled marketing goal of RMB2 billion. card services, and integrates public services such This move built higher awareness of the “Everbright Elderly Care” brand among consumers and expanded the Group’s market influence. as online pharmacy and housekeeping, creating “Everbright into a unified platform of top-rate services Scan the QR code to download the super APP 7.68 million for all customers”. “Everbright Cloud Life” Individual common customers Case
Highlighting the value of synergy Everbright Bank supports the resumption of work and production of China CYTS Tours
We highlighted the synergy between different financial business lines, industry- To help China CYTS Tours resume work and production swiftly and cope with the impact caused by COVID-19, Everbright Bank opened up finance synergy and inter-industry synergy, improved the collaborative development a green channel and launched multiple supporting measures for the company. Everbright Cloud Payment signed a strategic cooperation mechanism, and sped up to complete the “1+4” tasks. We improved supporting 518 agreement with China CYTS Tours to carry out extensive collaboration in Cloud Payment project expansion, marketing, business advertising, New collaboration projects in mechanisms and established a four-layer E-SBU organizational structure composed integrated environmental protection, co-building of the tourism channel “Cloud Life”, and joint development of innovative products and businesses. The two companies comprehensive tourism, inclusive of the Coordination Committee, the Execution Office, sub-ecosphere and flexible supported each other forward and achieved new progress in industry-finance cooperation through joint efforts. healthcare and emerging technologies project teams.
44 45 China Everbright Group CSR Report 2020 Everbright, forever
Contributions to SDGs
CHAPTER THREE Environment
Living in Harmony to Preserve Ecology
Our CSR Practices
• Deepening the Development of the Environmental Protection Industry • Developing Green Finance • Advocating Low-carbon Lifestyle
Our CSR Performance
Chinese cities RMB billion Waste-to-energy159 203Covered by our Total 140.39investments in power generation environmental environmental protection projects invested protection projects
46 47 China Everbright Group CSR Report 2020 Everbright, forever
Everbright Group specializes in waste-to-energy power generation, sewage Deepening the treatment, biomass power generation and hazardous waste treatment, and aims Reducing pollutant emissions to increase productivity through intelligent and technological upgrading, so as to Development of We pushed forward the development of bio-toilets, and applied biomass degradation technology to develop eco-friendly achieve green and sustainable development. the Environmental household toilet products. Also, we actively participated in the disposal of medical waste, liquid waste, and garbage from hospitals Protection Industry and quarantine areas, to block the secondary transmission of COVID-19 virus through waste, and secure the health and safety of the people. In 2020, Everbright Environment treated more than 62,000 tons of medical waste, over 10,000 tons of daily waste in Strengthening resources recycling designated hospitals or quarantine areas, and more than 200,000m³ of domestic liquid waste in medical areas.
Everbright Group We pushed forward the shift from rapid growth to high-quality development of the waste-to-energy power generation business by recycling domestic waste, hazardous Case waste and sewage, striving to achieve the balance of social benefits and economic benefits. We promoted the upgrading of sewage treatment facilities and the recycling of sewage resources, and engaged in ecological restoration projects in the Yangtze River R&D of bio-toilet products Invested in Economic Belt and major ecological protection and restoration projects in the Yellow 159 Everbright Ecological Technology Company under Everbright Industrial, through comparative waste-to-energy power River Basin, to contribute to building a Beautiful China. Everbright Environment has been studies of the sewage treatment technology and the biological decomposition technology, generation projects ranked top on the list of “Top Ten Influential Enterprises of Solid Waste Treatment in proposed various public toilet waste treatment solutions targeting different needs of different China” for ten years in a row. cities for toilet improvement according to their respective conditions. Everbright Urban and Rural Environmental Protection deeply explored the “Lankao model” of bio-toilets, created Case a test field for “Beautiful Villages”, and delivered new bio-toilet products to contribute to zero pollution, zero infection, and zero waste discharge. During the epidemic in 2020, to China’s first totally-enclosed underground prevent the risk of COVID-19 virus’ fecal-oral transmission, the company provided Everbright sewage treatment plant bio-toilets to two quarantine areas for suspected cases in Yifeng Township and Sanyizhai Township, Lankao County, which effectively improved the toilet hygiene in the quarantine Capable of treating 80,000m³ sewage per day and Everbright Industrial's bio-toilets areas and cut the fecal-oral transmission. serving 160,000 neighboring residents, Beijing Tiantanghe Sewage Treatment Project of Everbright Water is China’s first totally-enclosed underground sewage treatment plant. It minimizes the impact on the environment and realizes environmental protection, Persisting in green R&D becoming a landmark project in China’s sewage Always taking sci-tech innovation as an important force to enhance the endogenous power and core competitiveness of the treatment industry. Everbright Group General Manager Wu Lijun pays a field-visit to Beijing Tiantanghe Sewage Treatment Project Group, we integrated all kinds of sci-tech R&D resources, and strengthened the research and development of green technology. Everbright Environment set up one institute in each of the four cities, namely, Hong Kong, Shenzhen, Nanjing and Qingdao, and built a first-class sci-tech innovation R&D platform covering China and connecting with the world. Everbright Environment owns the largest number of patents in the field of waste-to-energy power generation in the world. Case In 2020, Everbright Environment completed the research and development of China’s and even the world’s first high-temperature China’s first unwalled and fully open, “neighborhood-friendly” waste-to-energy power generation plant with metal pre-cleaner technology, the R&D and optimization of the large-capacity waste incineration wet deacidification system, the ultra-low emission development of the direct contact evaporation technology of leachate concentrate, the software development of the intelligent waste sorting equipment, and the development of the smart light pole product and its supporting system, further enhancing the Everbright Environment’s Waste-to-Energy Power Generation Project in Changzhou, Jiangsu Province is company’s environmental protection technology. In 2020, Everbright Cleaning Technology obtained four new patents and applied China’s first unwalled and fully open waste-to-energy for six patents. It had a total of 53 patents and six computer software copyrights. power generation plant, bringing more benefits to its neighborhood. It was included in the first batch of “Primary-level Liaison Points of Key Projects of the CPC Central Steering Commission for Promoting Cultural and Ethical Progress of Civilization”. In 2020, Everbright Environment actively advocated its environmental protection projects through online activities of “cloud open for all” in the context of COVID-19 prevention and Everbright Environment’s Waste-to-Energy Power Generation Project in Changzhou, Jiangsu Province control, forming a dynamic linkage online and offline.
48 49 China Everbright Group CSR Report 2020 Everbright, forever
Implementing the task of “achieving peak carbon emissions and carbon neutrality” in Everbright Group advocated the philosophy of green development and low-carbon Developing the financial sector, Everbright Group gave full play to the advantage of its full range Advocating lifestyle among employees, and raised the awareness of environmental conservation Green Finance of financial licenses, constantly innovated green financial instruments to serve entities, Low-carbon and saving water, electricity, so as to achieve energy saving, consumption reduction and guided the flow of financial resources to sustainable development projects. Lifestyle and low-carbon emissions.
Everbright Limited integrated the best financial and industrial resources of Everbright Practicing green office Group, and set up the Everbright Belt and Road Initiative Green Equity Investment Fund centering on the four areas of ecological environment, green energy, green manufacturing We promoted paperless office, to create the culture of green office and a green and green life in the countries and regions along the Belt and Road. The fund aimed to working environment. establish the Belt and Road and ESG investment flagship brand in China, and to create a Green fund Chinese green investment model. In December 2020, the fund successfully raised RMB3 billion for the first round. Case
Promoting green office to bolster energy saving and emission reduction
Everbright Securities actively advocated the Upholding the philosophy of green development, Everbright Bank continued to promote concept of low-carbon environmental protection the development of a green, low-carbon and circular economy by enhancing innovation and paperless office. It developed systems such in its products, models, and services in the field of green credit. As at the end of 2020, the as “electronic stamping” and “electronic business Green credit balance of green loans reached RMB103.72 billion. cards”, and streamlined the examination process and reduced paper consumables through paperless transformation of the application process for examination and approval of items took away and express delivery. The company intensified the lean
Everbright Trust formulated and published the Guidance on Promoting the Development management of staff canteens by launching the of the Green Trust Business of Everbright Trust to Contribute to Building a Beautiful smart catering system to avoid food waste from the China, providing policy guidance for the Company to fully advance green trust business source, with the food waste reduced by 45%. Green trust and support the development of green industry, and guiding regional headquarters and business departments to strengthen financial support for environmental protection, new energy and other industries.
Committing to environmental charity
We took part in environmental protection and public welfare activities to repay society, in which we encouraged employees’ participation through a variety of publicity methods, being a follower and advocator of ecological conservation.
Case
Preserving biodiversity to build a community with a shared future for all life
Focusing on healthy travel, China CYTS Tours joined the World Wildlife Fund (WWF) at an online training meeting for Southeast Asian partners to promote biodiversity conservation, and scale up efforts to conserve the natural resources and tourism ecology, thus jointly building a community with a shared future for all life.
50 51 China Everbright Group CSR Report 2020 Everbright, forever
Contributions to SDGs
CHAPTER FOUR Society
Promoting Joint Contribution and Shared Benefits for Prosperity
Our CSR Practices
• Accompanying Employee Growth • Deepening Cooperation and Exchanges • Jointly Building a Harmonious Society
Our CSR Performance
Total118,325 employees Strategic91 cooperation partners
RMB billion Taxes30.022
52 53 China Everbright Group CSR Report 2020 Everbright, forever
Everbright Group cared for employees through various campaigns to protect their Remuneration and benefits Accompanying legitimate rights and interests and empower their career development. We ensured equal pay for equal work of male and female employees, continued Employee Growth to improve the remuneration management policy, and provided employees with competitive remuneration. We paid premiums on the five basic insurance schemes Safeguarding employee rights and interests 100% and the housing provident fund on time and in full for all employees in strict accordance Social insurance schemes coverage with Social Insurance Law of the People's Republic of China and the Regulations on In strict accordance with the Labor Law of the People’s Republic of China, the Management of Housing Provident Fund, while improving the welfare mechanism. In Labor Contract Law of the People’s Republic of China and other relevant laws and 2020, we provided social insurance schemes for all our employees. regulations, we followed the principle of equal employment, provided employees with competitive remuneration and welfare, and protected their legitimate rights Physical and mental health and interests. In addition to regular health examination each year, we provided personal protection and psychological counseling during COVID-19, thus creating a safe and healthy Equal employment 100% working environment for our employees. In 2020, 100% of our employees received Physical examination coverage physical examination. We strictly followed relevant rules and regulations, standardized employee recruitment and management, and prohibited child labor and discrimination in Democratic management employment. We also promoted the standardization of archives, improved archives In order to create a new channel to listen to the voices of employees, a new means policies, and launched special management by designated personnel. of democratic management, and a new platform for value creation, we launched an intranet of Everbright Group with 83,678 registered users of “Everbright e-information” app, and set up a multi-level and multi-channel suggestion system with the “three-tone Everbright Group working method” as the core, to promote the regular and long-effect development 100% of suggestion offering by employees. The Female Employees Committee of Labor Membership rate of labor union Union in the headquarters of the Group was established to listen to the opinions Total118,325 employees and suggestions of female employees and explore new ideas at work. In 2020, all employees were members of the Everbright Group’s labor union.
47.47% Proportion of female employees Proportion of male employees 52.53%
7.49% 0.44% 9.42% Below 25 (exclusive) Doctor’s Below the associate’s years of age 14.30% 22.97% Master’s degree degree (exclusive) 40 and Above degree years of age 22.28% 19.75% 25-29 years Associate’s The Female Employees Committee of Labor Union watch the online theme of age degree program of “Women’s Day Classroom”.
18.02% 35-39 years of age 29.24% 56.09% 30-34 years Bachelor’s of age degree
Age group Educational background Everbright Group holds the “Everbright Youth Models – Online Sharing Meeting of Exemplary Deeds”, to inspire young employees to shoulder responsibilities with the power of examples.
54 55 China Everbright Group CSR Report 2020 Everbright, forever
Facilitating employee development Enhancing employee care
We strengthened the talent reserve and tiered career development through staff training and a better selection and employment We organized various cultural and sports activities in the forms of online live streaming and videos to enhance employees’ mechanism, to arouse the enthusiasm of talents and help employees’ growth. solidarity and pride.
Staff training Case Aimed at creating intellectual value, we established an education and training system, integrated relevant resources, and expanded training coverage with richer training courses, hence improving the comprehensive quality and professional Everbright Day event held to commemorate the 37th Founding Anniversary of Everbright Group competence of employees. In 2020, Everbright Group’s training covered all employees, with total training investment of RMB126 million and training duration of more than 4.08 million hours, covering over 808,700 participants. Everbright Group held the Everbright Day event under the theme of “Opening a New Chapter on Value Creation through Case Concerted Efforts”, which consisted of three parts of jointly fighting COVID-19, reform Organizing online live training for staff in the context of COVID-19 Everbright Group achievements, and cultural practices. The prevention and control event showed the Group’s efforts and contributions to the fight against COVID-19 Combining COVID-19 prevention and control with business development, Everbright and its development achievements in Group utilized internet + training platforms and carried out a series of live training comprehensively deepening reform and sessions including “Everbright Party School Online Classrooms” and “Everbright Lecture serving national strategies, and guided Hall” under the themes of the times such as “Interpreting Guiding Principles of the Fifth the whole staff of Everbright Group to 54.62% Plenary Session of the 19th CPC Central Committee” and “COVID-19 Prevention and further carry forward and practice the new Percentage of female trainees Control and Corporate Governance”. It invited experts from Peking University, Tsinghua Everbright Day event corporate culture. University, Zhejiang University and other famous universities to deliver speeches and lectures on politics, economy, diplomacy and other aspects, with the aim to improve the comprehensive quality and professional competence of employees. Case Career development We unblocked channels for the career development of employees by implementing the “five batches” programs (training a batch Everbright Hong Kong organizes of employees, bringing in a batch of employees, selecting a batch of employees through open competition, specially recruiting “Family Gathering to Celebrate a batch of employees, and recruiting a batch of young officials). We also improved the market-oriented mechanism for selecting the Lunar New Year” and employing personnel, strengthened the internal recruitment mechanism, and selected and trained outstanding young officials Everbright Hong Kong held a parent-child to create a pool of talents. cartoon sweet dumpling making event in which employees of Everbright Group in Case Hong Kong and their families were invited to feel the atmosphere of Everbright as a big family and enhance their cohesion and Everbright Hong Kong organizes a parent-child cartoon sweet dumpling making event themed on “Family Gathering to Celebrate the Lunar New Year” Everbright Technology organizes the fourth “Chasing Light” onboard training camp sense of pride.
Everbright Technology organized the fourth “Chasing Light” onboard training camp. We Case launched unique training activities through the “Chasing Light College” platform, consolidated the foundation of personnel Everbright AMC visits the Capital Museum’s exhibition of Beijing Central Axis training from the perspectives of execution, innovation, decision-making, thinking and In order to inherit and carry forward the traditional Chinese culture and enrich the cultural life of employees, Everbright AMC organized a other aspects, and thereby promoted the visit to the Capital Museum for the exhibition of “Understanding the Beijing City – Exploring its Central Axis”. Employees and their family building of a talent pool and improved their members and friends were invited to travel through time and space together and feel the historical evolution and cultural heritage of Beijing. comprehensive competence. Everbright Technology’s fourth “Chasing Light” onboard training camp
56 57 China Everbright Group CSR Report 2020 Everbright, forever
Upholding the concept of mutual benefit, Everbright Group shared opportunities Deepening and resources with partners, and progressed with them through firm promises and Cooperation and pragmatic actions.
Exchanges September Advancing strategic cooperation
We actively carried out the strategic cooperation with governments, customers, Jiangsu Provincial People's Government universities and other partners, and integrated the resources and advantages of all CITIC Group the parties to promote friendship and mutual benefit for common development. In Zhuhai Municipal Government 2020, Everbright Group had 91 strategic customers, including 39 enterprises and 52 November Macao Special Administrative governments and other organizations. Region Government
China Telecom China COSCO Shipping Group
March China Merchants Group 2020 Guangzhou Municipal Government April China South Industries Group Co., Ltd. China Huadian Corporation December
Taikang Insurance Group National Healthcare August Industrial and Commercial Bank of China Security Administration May Shaanxi Provincial People's Government
Strengthening communication and exchanges
We set up a communication platform to voice our opinions and promote the high-quality development of the industry. We June participated in international conferences and forums such as the 2020 China-U.A.E. Innovation Investment Conference and the 17th China-ASEAN Expo, and strengthened exchanges and cooperation with Abu Dhabi’s International Financial Center in institutional layout, financial business and other fields. State Development & Investment Corp., Ltd. People’s Government of Beijing Municipality July Ministry of Industry and Information Technology Hubei Provincial People's Government Case
Everbright Group and the World Table Tennis discuss the cooperation in cultural tourism events
The World Table Tennis (WTT) was established under the authorization of the International Table Tennis Federation in 2020. Through a survey on the first event held in Macao since WTT’s inception, Everbright Group gained a deeper understanding of the WTT Macao tournament and its operation mode. Besides, the two parties discussed the further cooperation in event operation and sports tourism, and jointly explored new models of the cultural tourism industry, boosting the development of China’s sports events and related cultural tourism industry.
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Everbright Group was enthusiastic about public welfare and philanthropy, and cared Jointly Building for the left-behind children, the visually impaired and other groups, conveying warmth and emotion to society. a Harmonious Everbright Hong Kong helps its Hong Kong Society employees and their families understand more the Hong Kong police through Hong Kong police-public friendship activities such as visits to the police headquarters, which enhanced the bond between the police and the public, Case deepened mutual understanding and respect, and helped maintain social stability.
Everbright Limited helps young people in Hong Kong understand and learn Chinese history
Sponsored by the Everbright Limited Charity Foundation, the “Celebrities Tell Stories” program compiled books on Chinese history for children and donated these books to more than 900 primary China CYTS Tours, as a leader in China’s tourism industry, and secondary schools in Hong Kong. adheres to the concept of “accompany you with sincerity”. It The stories in the books were recorded actively participated in the landmark event of public charity by celebrities from all walks of life and in China – 99 Charity Day on September 9, maintained close available for the public, especially cooperation with One Planet Fund (OPF), and jointly protected students and parents. They can enhance snow leopards and the ecology as an ambassador of young Hong Kongers’ understanding of “Guarding Snow Mountain Elf – Snow Leopard” in the tourism Chinese history. industry. The “Celebrities Tell Stories” program
Original_WW2106679 © naturepl.com Andy Rouse WWF
Case
China CYTS Tours sets a stage for the visually impaired to express themselves Everbright Environment, together with the Hongta District City Administration and the Women’s Federation of Yuxi City, Yunnan The “Feeling Joy with Heart” annual Province, holds a “Beautiful You” activity for female sanitation gala, known as the “Spring Festival Gala workers by inviting ten of them to experience beauty spa and take of the Visually Impaired”, was held by personal portrait photos, thus showing the elegant demeanor of China CYTS Tours for the sixth year in sanitation workers in the new era to society. a row. More than 150 visually impaired friends and over 120 volunteers celebrated the Spring Festival together. Talented volunteers and visually impaired people conveyed their infinite passion for life through brilliant performances such as singing, poetry recitation, accordion performance, guitar solo, kuaiban, opera, etc., arousing the public’s attention and understanding towards the visually impaired. The “Feeling Joy with Heart” annual gala was held by China CYTS Tours
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In 2021, we will continue to shoulder the historical mission as the “national team” Subsidiaries CSR Commitments in 2021 Outlook in the financial sector. In the new development stage, we will implement the new development philosophy, and participate in creating a new development pattern. In the first year of the 14th Five-Year Plan period, based on the economic responsibilities of serving the for 2021 real economy, developing inclusive finance, and supporting rural vitalization, we will shoulder the social We will pursue progress while ensuring stability, work to improve management, responsibilities of protecting the legitimate rights and interests of consumers, supporting employees’ career China Everbright Bank Company Limited development, and delivering the fruits of development to more people, and assume the environmental highlight the role of innovation and reform in boosting development, and contribute responsibilities of green economy, green consumption, green life and coping with climate change. We will also honor the governance responsibilities of Party building and sound operation, and build ourselves into a first- to economic circulation. Through all these efforts, we aim to achieve high-quality class wealth management bank through concrete actions. development and seek further progress while building Everbright Group into a world- Adhering to the concept of “red gene, green development”, with the strategic vision of “being value-led with distinctive features” and the basic cultural principle of “energy, grandeur, and sincerity”, we will promote class financial holding group with global competitiveness. Everbright Securities Company Limited the reform toward market-oriented, specialized and intensive development, to create greater value for shareholders, customers, employees and society.
Committed to building a distinctive and valuable insurance company, we will continue to provide customers with more diversified and higher quality insurance protection and health management services, actively serve Sun Life Everbright Life Insurance Co., Ltd. the real economy and infrastructure construction, and shoulder our due responsibilities as a state-owned enterprise directly under the central government in serving the people’s better life.
As the core asset management subsidiary of Everbright Group, we will continue to serve society and focus Everbright Financial Holding Asset Management Co., Pursuing progress while ensuring stability on industrial investment. Fueled by value creation, we will launch new feature products and create new Ltd. advantages to achieve new breakthroughs. We will contribute to the national efforts to ensure stability on six
key fronts and maintain security in six key areas, to stabilize the We will continue to give full play to the unique institutional advantages of trust, actively participate in public Everbright Xinglong Trust Co., Ltd. fundamentals of the economy and increase our operating income charity, and strive to establish 30 charitable trust projects with a scale of RMB50 million. and net profit. Resolutely implementing the decisions and plans of the Group and following the overall positioning of 4+1, we will fulfill the strategic mission of “serving the country, Hong Kong and the Group, and building a first- class Chinese enterprise in Hong Kong”. We are committed to building an “upright” social platform, a “refined” China Everbright Holdings Company Limited management and development platform, a “stable” investment and financing platform, and a “distinctive” information platform. Embodying functions and creating value, we will realize transformation and development, and make new contributions to the reform and development of the Group and the prosperity and stability of Working to improve management Hong Kong. We will accelerate the building of a world-leading cross-border asset management company, push forward We aim to further straighten out our decision-making structural adjustment, improve profit contribution, and create greater value. At the same time, based on our China Everbright Limited system and mechanism, improve the talent structure, own characteristics, we will actively launch various public welfare programs beneficial to the development of the Hong Kong communities and the mainland, so as to practice our mission of this era. make better use of assets, and bring about the highest Staying true to our founding mission, we will adhere to the corporate mission of “Devoted to Ecology and economic benefits. Environment for a Beautiful China”, and continue the pursuit to “Create Better Investment Value and Undertake China Everbright Environment Group Limited More Social Responsibilities”. We will make every effort to achieve the goal of building a leading ecological environment group in the world, and contribute more to China’s ecological conservation and the green and Building a world-class low-carbon development of mankind. Highlighting the role of innovation and financial holding group with Committed to safeguarding “blue sky, white clouds, lucid waters and lush mountains”, we will help care for reform in driving development the elderly to bring them a sense of happiness and security, and make their life better. We will strive to build global competitiveness China Everbright Industrial (Group) Company Limited 2,000 bio-toilets to contribute to the development of beautiful villages, and serve the elderly 280,000 times to We will earnestly incubate and promote the projects contribute to the cause of caring for the aged. arising from the first innovation competition, continue to We will actively explore the transformation towards cultural tourism innovation, featured tourism and light-asset reform our systems and mechanisms, further optimize China Youth Travel Group Limited operation, contribute to the new development pattern featured dual circulation, and coordinate cultural tourism the organizational structure of the headquarters, and business with other resources, to constantly enhance the ability to bring better life to the people.
improve regional coordination mechanisms. We will implement the national policy for the inclusive healthcare industry to build an enterprise with Chinese medical and health service characteristics, and closely follow the development direction of the inclusive China Everbright Medical Health Industry Co., Ltd. healthcare industry. We will forge ahead to enhance value creation, and lay the health industry foundation of Everbright Healthcare and its influence in specific markets.
Adhering to the brand concept of “accompanying you with sincerity”, we are committed to becoming a China CYTS Tours Holding Co., Ltd. Contributing to economic circulation systematic provider of quality life and build a leading integrated tourism service provider in the world.
We will give full play to our strengths in financial, environmental We will constantly improve the social responsibility management system, optimize our ability to serve the protection, tourism and health sectors, and make greater people’s livelihood, and thus realize the harmonious development for both ourselves and society in pursuit of Cachet Pharmaceutical Co., Ltd. a “Healthy China” and the new long march of the 14th Five-Year Plan, and practice social responsibilities as a contributions to improving people’s quality of life. We will also devote listed SOE. ourselves to economic development of key regions and the Belt and To continuously contribute to the building of a digital and intelligent China, we will give full play to the innovative Road Initiative, and internationalize our businesses step by step. and hard-working spirit of the people of Everbright Technology, and actively fulfill our social responsibilities in China Everbright Technology Limited sci-tech innovation, to create a better life, and promote inclusive finance and the national strategy for sci-tech innovation.
Focusing on the main business of special assets management, we will forestall and defuse financial risks, Everbright Jin’ou Asset Management Limited serve the regional real economy, and strive to become an excellent manager of special assets and an excellent practitioner of industrial and financial services.
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Report Index
Chapter GRI Standards ESG Reporting Guide Chapter GRI Standards ESG Reporting Guide
Environment: Living in Harmony to Preserve Ecology Chairman’s Message 102-14 ——
Deepening the Development 102-1/102-2/102-3/102-4/102-5/102-6/102- About Everbright —— of the Environmental Protection 301-3/302-1/302-2/302-4/302-5/303-3/306-2 A1/A1.6/A2/A2.4 7/102-15/102-16 Industry
2020 CSR Honors and Awards 201-1/201-2/203-1/401-1/401-2/404-1/405-1 ——
Developing Green Finance 103-1/103-2 A1/A1.6/A2/A2.3/A4/A4.1 Everbright Stories
Ending Poverty Through Partner Assistance to Contribute to a 203-1/203-2 B8/B8.1/B8.2 Moderately Prosperous Society Advocating Low-carbon A1/A1.1/A1.2/A1.5/A2/A2.3/A2.4/A4/ 201-2/302-1/304-1 Lifestyle A4.1 Being United as Everbright Force to Support the Fight 203-1/203-2 B8/B8.1/B5.2 Against COVID-19 Society: Promoting Joint Contribution and Shared Benefits for Prosperity
Governance: Following a Righteous Path to Secure Stable Growth
Accompanying Employee 103-1/103-2/201-3/202-1/401-1/401-2/401- B1/B1.1//B1.2/B2/B2.3/B3/B3.1/B3.2/ Growth 3/404-1/404-2/404-3/405-1/405-2 B4/B4.1 Upholding Party Leadership 103-1/103-2/205-1/205-2 B7/B7.2
Improving Corporate 102-18/102-22/102-23/102-24/102-30/103-2 B7/B7.3 Deepening Cooperation and Governance 203-1/203-2 B5/B5.1 Exchanges
Committed to a Sustainable 102-16/102-17/102-40/102-41/102-42/102- A1/A2/A3/A4/B1/B2/B3/B4/B5/B6/B7/ Future 43/102-44/102-47/103-1/103-2/103-3 B8 Jointly Building a Harmonious 203-1/203-2 B8/B8.1/B8.2 Society Economy: Striving Forward for New Glories
Serving the National Economy 203-1/203-2/413-1 B8/B8.1/B8.2 Outlook for 2021 —— —— and Public Wellbeing
Report Index 102-55 —— Creating a Better Life 103-1/103-2/201-1/203-1/203-2/417-1 B6/B6.4/B6.5 102-45/102-46/102-48/102-49/102-50/102- About the Report —— 51/102-52/102-53/102-54
Deepening Reform and 103-1/103-2 B6/B6.3 Innovation Feedback Form 102-56 ——
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SDGs Chapter SDGs Chapter
Ending Poverty Through Partner Assistance to Everbright Stories Ending Poverty Through Partner Assistance to Contribute to a Moderately Prosperous Society Everbright Stories Contribute to a Moderately Prosperous Society Serving the National Economy and Public Wellbeing
Economy: Striving Forward Ending Poverty Through Partner Assistance to Creating a Better Life Everbright Stories for New Glories Contribute to a Moderately Prosperous Society
Deepening Reform and Innovation
Ending Poverty Through Partner Assistance to Environment: Living in Deepening the Development of the Environmental Contribute to a Moderately Prosperous Society Everbright Stories Harmony to Preserve Ecology Protection Industry Being United as Everbright Force to Support the Fight Ending Poverty Through Partner Assistance to Against COVID-19 Everbright Stories Contribute to a Moderately Prosperous Society Serving the National Economy and Public Wellbeing Accompanying Employee Growth Economy: Striving Forward Society: Promoting Joint for New Glories Contribution and Shared Creating a Better Life Benefits for Prosperity Jointly Building a Harmonious Society
Ending Poverty Through Partner Assistance to Economy: Striving Forward Everbright Stories Creating a Better Life Contribute to a Moderately Prosperous Society for New Glories
Environment: Living in Deepening the Development of the Environmental Harmony to Preserve Ecology Protection Industry Accompanying Employee Growth Society: Promoting Joint Economy: Striving Forward Contribution and Shared Creating a Better Life Benefits for Prosperity for New Glories Jointly Building a Harmonious Society
Environment: Living in Deepening the Development of the Environmental Harmony to Preserve Ecology Protection Industry Environment: Living in Deepening the Development of the Environmental
Harmony to Preserve Ecology Protection Industry Deepening the Development of the Environmental Protection Industry
Environment: Living in Environment: Living in Deepening the Development of the Environmental Developing Green Finance Harmony to Preserve Ecology Harmony to Preserve Ecology Protection Industry
Advocating Low-carbon Lifestyle Governance: Following a Righteous Path to Secure Improving Corporate Governance Stable Growth Environment: Living in Advocating Low-carbon Lifestyle Harmony to Preserve Ecology Serving the National Economy and Public Wellbeing
Economy: Striving Forward Governance: Following a Upholding Party Leadership Creating a Better Life for New Glories Righteous Path to Secure Stable Growth Improving Corporate Governance Deepening Reform and Innovation
Society: Promoting Joint Society: Promoting Joint Contribution and Shared Deepening Cooperation and Exchanges Contribution and Shared Accompanying Employee Growth Benefits for Prosperity Benefits for Prosperity
66 67 China Everbright Group CSR Report 2020 Everbright, forever
About the Report Feedback Form
The China Everbright Group’s Corporate Social Responsibility Report 2020 is officially released. Based on the principles of Dear readers, objectivity, normativity, transparency and comprehensiveness, the report is a systematical disclosure of the organization’s ideas, Thank you very much for reading the China Everbright Group’s Corporate Social Responsibility Report 2020. In order to actions, typical practices and performance in fulfilling its social responsibilities in economy, society and environment in 2020. The continuously improve the compilation of the social responsibility report, we are particularly looking forward to your comments and report is available in both Chinese and English. In case of any discrepancy, the Chinese version shall prevail. suggestions. You are kindly requested to complete the feedback form and send it back to us through the following ways.
• Reporting Period 1. Are you satisfied with the report as a whole? The reporting period is from January 1 to December 31, 2020. To guarantee the consistency and comparability, some contents of Yes Generally No the report may go beyond the aforementioned period.
2. Does the report reflect all the information you are concerned about?
• Reporting Cycle Yes Generally No
The report is an annual report and is generally released in the second quarter of the following year. 3. Does the report truthfully reflect the significant economic, social and environmental impact of Everbright Group?
Yes Generally No • Organizational Scope 4. Can you easily find the information you are concerned about in the report? The report covers the Headquarters and subsidiaries of China Everbright Group. For the convenience of presentation and reading, in the report, “China Everbright Group” is also referred to as “Everbright Group”, “Everbright”, “the Group” or “We”. Yes Generally No
5. Are you satisfied with the layout design of the report?
• Preparation Basis Yes Generally No · The 2030 Agenda for Sustainable Development of the United Nations 6. What else do you want to see in the report? ·GRI Sustainability Reporting Standards (GRI Standards) issued by the Global Sustainability Standard Board (GSSB)
· Guidance on Social Responsibility Reporting (GB/T 36001-2015)
·Guidelines on Corporate Social Responsibility Reporting for Chinese Enterprises (CASS-CSR4.0) issued by the Research Center for Corporate Social Responsibility, Academic Division of Economics, Chinese Academy of Social Sciences 7. What are your suggestions on the social responsibility performance and social responsibility report of Everbright Group?
·Environmental, Social and Governance Reporting Guide (ESG Reporting Guide) issued by The Stock Exchange of Hong Kong Ltd.
• Data Citation 8. What kind of stakeholders do you belong to? The financial data cited in the report is based on the China Everbright Group’s Annual Report of 2020, and other data is acquired from internal or external official documents of Everbright Group. The amount of money is denominated in RMBunless otherwise Government Shareholder Customer Partner Employee Peer specified. Community Social organization Academic institution Supplier Others
• Availability Tel: +86-10-63638925 The report is available in both printed version and electronic version. You may download the electronic version of this report from Everbright Group’s website at http://www.ebchina.com. Fax: +86-10-63639941
For any questions regarding the report, please send an email to [email protected] or call us at +86-10-63638925. Email: [email protected] Please scan the QR code to offer your feedback
68 69 Printed with recycled paper China Everbright Group 2020 Corporate Social Responsibility Report
China Everbright Group Address: China Everbright Center, No.25 Taipingqiao Street, Xicheng District, Beijing Corporate Social Responsibility Report Postal Code: 100033 China Everbright Group Tel: +86-10-63638925 Fax: +86-10-63639941 Website: www.ebchina.com Future Everbright