UNABLE TO INSTALL ECTRADE

OR

Solution:

Kindly disable all pop-up blockers from , MSN toolbar, Yahoo toolbar or toolbar (if any)

Please ensure that you are logging into Windows as ADMINISTRATOR. You may check under Control Panel >> User Accounts

Steps:

1. Run as administrator (Windows 7)

Please run IE (Internet Explorer) as administrator whenever you login to HLeBroking

Right click on IE, and then select “Run as administrator”

Windows 8 & Windows 10

a) Go to This-Pc >> Local Disc/ Windows OS (C:) >> Program (x86) >>

Internet Explorer >> iexplore.exe (right click “Run as Administrator”)

OR

a) Click on b) Key in ”File Explorer” in the search box c) Locate This-Pc >> Local Disc/ Windows OS (C:) >> Program Files (x86) >> Internet Explorer >> iexplore.exe (right click “Run as Administrator”)

2. Clear Cache

a) Go to Tools >> Internet Options >> General Tab b) Click on Delete button c) Tick the first 3 boxes: Delete Files >> Delete Cookies >> Delete History d) Click Delete and close once done

3. Add trusted sites

Add ://www.hlebroking.com to Trusted Sites.

a) Go to Tools >> Internet Options b) Select the second tab “Security” and click on “Trusted Sites” c) Click on “Sites” d) Add https://www.hlebroking.com under Trusted Sites e) Click “Add” f) The web address: https://www.hlebroking.com will appear under “Websites” g) Click “Close” and click “OK”

4. Turn off Pop-up Blocker

a) Uncheck/ untick the Turn on Pop-up Blocker > click OK

5. Reset Internet Explorer setting a) Tools >> Internet Options >> Advanced >> click Reset (Please re-run the IE after reset)

Then, click on “ecTrade” to re-download

For IE 9, 10 and 11: A “Yellow Bar” will be prompted at the bottom of the browser to install cab file

Click on the information bar at the bottom, “This website wants to install software from: ‘Excel Force MSC Berhad’. Click ‘Install’… you need to wait for a while before they prompt you again.

This message will be prompted 3 times. Please install all the cab files for complete installation.

Thereafter, you will be able to see HLeBroking introduction screen.

*The above sequences might be different based on computer setting.

For other web browsers such as , , Mozilla and etc, please click on

as it will have similar features like the Internet Explorer.

Subsequently, you will view the screen layout as shown below for “Advanced Version”.