A STRATEGIC MANAGERIAL APPROACH TO CORPORATE SPORTS HOSPITALITY 1 A strategic managerial approach to corporate sports hospitality: the case of Belgian football by Matteo Balliauw*, Thomas Verlinden, Lisa De Croocq, Aline Fobe, Tomas Van Den Spiegel Department of Transport and Regional Economics Faculty of Business and Economics University of Antwerp Prinsstraat 13 2000 Antwerp Belgium * Corresponding author:
[email protected]; +32 3 265 41 60 A STRATEGIC MANAGERIAL APPROACH TO CORPORATE SPORTS HOSPITALITY 2 Abstract Purpose: Corporate sports hospitality (CSH) is a relationship marketing tool whereby customers and other stakeholders are invited by a company buying CSH from a club to attend a sports event. The CSH product involves premium seating and optional services such as catering. This industry has been perceived to be in decline, especially in times of economic downturn. This paper’s objectives are a quantification of the CSH industry’s value and the development of a formal CSH management process for both companies and clubs. Design/methodology/approach: A case study from the highest division in Belgian football (soccer) is conducted, involving interviews and quantitative data collection as the primary data source, in addition to secondary data and insights from the literature. As opposed to literature, this paper uses a holistic approach, combining the perspective of the club and the CSH buying company with attention for customers. Findings: CSH returns account for an important share of club revenues (>10%), despite the smaller market compared to the American major sports leagues. Since a club experiences the strongest competitive impact from substitutes and other clubs in the league, and CSH is often managed on an ad-hoc base, disposing of a formal management process is crucial for both clubs and companies.