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Annual Review 2017–2018

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Annual Review 2017–2018 Annual Review 2017–2018 Loving Later Life in Sunderland Our Mission and Introduction 3 Our Board and Other Offices 4 The Essence Service 5 Living Well Links 8 Social Focus 10 Hospital Discharge Service 11 ActivAge 12 Digital Health Inclusion 13 Keeping in Touch Service 14 Information and Advice Service 15 Joining Forces 16 Advocacy Service 17 Friends and Neighbours (FaNS) 19 Warm and Healthy Homes 20 LIFEStyle Service 21 Community Support Clubs 22 Redwood Day Service 23 Activities and Events for All 24 Campaigning 26 Promotions and Marketing 28 Fundraising 30 Donations and Acknowledgements 31 Partnerships 32 Volunteering 35 News and Events 36 2 Our Mission is: To promote and support the wellbeing of all older people throughout the City of Sunderland, improve their quality of life and help them maintain independence. Introduction As we moved into our 67th year, Age UK Sunderland has continued to remain dedicated to the delivery of a wide range of support services for the older people of Sunderland. Despite increasing financial constraints we provide much needed support to local people, with over 58,000 contacts from older people this year. We are proud to deliver a diverse range of high quality services to some of the most vulnerable people across the City. Through the work of Age UK Sunderland, older people are better able to: • Improve or maintain their independence for longer • Feel less socially isolated and lonely • Improve or maintain their health and wellbeing • Make informed choices • Feel safe and more secure • Enjoy a better later life We live in difficult times for charitable organisations and whilst the funding for some of our projects ended, we have worked hard to ensure that we developed new and innovative projects to secure new funding to support the older people of Sunderland. As Director of such a vibrant organisation it has been an absolute pleasure to work with our fantastic team of staff, volunteers, commissioners and partners and I would like to thank each and every one of them for their continued support. Tracy Buck Director of Age UK Sunderland 3 Our Board & Other Offices President Her Worship the Mayor of Sunderland Patrons Professor Peter Michael Fidler CBE, DL, MSc, RTPI Lord-Lieutenant for Tyne & Wear, Mrs Sue Winfield OBE Sir Thomas Allen, CBE Chairman Mr Graeme Miller – (Appointed 28th September 2017) Vice-Chair Mrs Patricia Robinson Hon. Treasurer Mrs Susan Ritchie The Board Mr Graham Burt Trustee Mrs Carol Harries Trustee Mrs Susan Ritchie Trustee Mr Ged McCormack Trustee Mrs Ann Lawson-McLean Trustee Mrs Dianne Hutchinson Trustee Mr David Teasdale Trustee Mr Roy McLachlan Trustee - Commenced 16.11.17 Mr Matthew Jackson Trustee - Commenced 16.11.17 Age UK Sunderland Services Ltd. Board Mr Les Readman Mr Alan Patchett Mrs Susan Ritchie Director Mrs Tracy Buck (née Collins) Company Secretary Mrs Tracy Buck Solicitor McKenzie Bell Auditors Ribchesters Head Office Bradbury Centre, Stockton Road, Sunderland, SR2 7AQ Tel: 0191 5141131 Fax: 0191 5670378 Email: [email protected] Website: www.ageuksunderland.org.uk Registered Charity No. 1086995 Registered Company No. 4199449 Area Offices Coalfields The Metcalfe Centre, Lee Terrace, Hetton-le-Hole, DH5 0AQ Tel: 0191 5269274 Email: [email protected] Washington Gentoo Sunderland, Washington Office The Galleries, Washington, NE38 7SD Tel: 0191 4168608 Email: [email protected] 4 The Essence Service Sunderland’s Dementia Hub for those in the Essence mild to moderate stages of the condition. Service By 2025, throughout the UK, just The service highlights the benefits of over 1 million of us will be living with “Keeping the Essence” of those with a dementia and over 2 million by 2051. dementia diagnosis for longer linking Source –Age UK individuals and their carers into mainstream activities and support. As the only charity in the country to attain the University of Stirling Award for its Our Essence Service is dedicated to ongoing dementia friendly environment, our Essence consultation with those with a dementia Service has continued to develop and make diagnosis and their carers to ensure the a positive impact for people with an early service is client focussed and tailored to diagnosis of dementia and their carers. individual need. Our feedback clearly demonstrates that the service provides a Our service proactively directs people with high level of information, advice, activities a diagnosis of dementia and their carers to and listening ear support which helps the appropriate services as the condition people to come to terms with and accept progresses via our well established a dementia diagnosis in an informed and transitional pathway. supportive environment. “My Lifeline, our Safety Net . .” 5 “We had no We are delighted that the service • accessing social care experience of the continues to receive funding assessments support available to from the Sunderland Clinical Everyone is encouraged to us so Essence has Commissioning Group to help us engage with the Essence activity carry out our vital work. been invaluable.” programme, as evidence shows Our dedicated staff team that keeping busy, stimulating the based at the Sir Thomas Allen brain and socialising slows down “Helped and Centre, in Doxford Park, provide the progression of dementia and supported us no end, tailored support plans for those maintains general wellbeing. we wouldn’t have in the mild to moderate stage This includes: known who to turn to of their dementia journey and • coffee mornings if it wasn’t for them.” their carers which are reviewed regularly. This includes setting • arts and crafts sessions goals and agreeing actions. • movement and music From April 2017 until March 2018, • reminiscence 1,677 people have accessed the • independent living skills essence service, of which 520 • carer peer support groups, have been new clients. • Men’s Groups In addition to providing • IPad active sessions information on dementia, such • Trips out to Beamish and other as behavioural changes and the north east beauty spots. different types of the condition, a range of other information Sessions are held both at the and advice has been delivered to Sir Thomas Allen Centre and at people with dementia and their community venues throughout carers, such as: the City. • maximising income and We have over 15 active accessing benefits volunteers who support the • staying healthy and preventing service in a variety of ways. falls All volunteers are screened • information on community and DBS checked via the Age and residential care UK Sunderland Volunteer Coordinator. • wills and power of attorney 1,677 520 15 Essence people have accessed of which have active volunteers Service the Essence Service in been new clients 2017/18 in 2017/18 6 “Essence is a ‘one-stop shop’, which is ideal when trying to support a carer and a ‘cared-for’ which is my situation, as I work full-time as well. I like that they contact me regularly as I feel supported which is important.” 7 Living Well Links Support for local people who need it most In Sunderland we know that only The service has continued to be a great 3% of the population use over half success and our team are ensuring that the the NHS healthcare budget, and that older people of Sunderland with long term doesn’t include social care spending. conditions are supported to have a better quality of life within their communities. The Living Well Link Service works to support those people in that top 3%, The service is part of Sunderland’s identified by their local GPs who: Community Integrated Teams (CITs) which enables patients to access better, more • are 65 years old or over integrated care outside of hospital, thus • have two or more complex long tem helping to reduce unnecessary hospital health condition admissions. • face social challenges as a result of their health such as not knowing their benefit The aim of the Living Well Link service is to entitlements or struggling to get out of put people living in Sunderland in personal their homes control of their health and wellbeing. “Thanks to the Living Well Link service, Dad now attends the Day Service once a week and he loves it, he is extremely happy there.” 8 “Mam was going to We successfully provide social which includes their families go into respite whilst support to older people in the and carers to plan non-medical I was on holiday but identification of community support that is based on the it was felt she could assets and networks, with a goals most important to them, manage at home dedicated Living Well Link worker ensuring older people receive the with the interventions in each CIT providing a city wide right support at the right time. service, linking older people to put in place by the Between April 2017 and March the services in the community Living Well Links 2018 a total of 1,081 older that can improve their health Service.” people have been supported by and wellbeing and support the Living Well Link Service. them to live as independently as possible. As of March 2018 a total of 2,408 referrals or signposts The team act as a first point of (including assisted signposting) contact to support older people onto other services have been in their homes, care homes made. and other community settings using a person centred approach 1,081 2,408 older people have been referrals or signposts supported by the Living Well (including assisted Link Service during 2017/18 signposting) onto other services have been made 9 Social Focus A service for people aged 50+ who have a mild to moderate functional mental health condition, such as anxiety, depression or stress. 3.6 million Older people in Referrals for the service have the UK live alone, 1.9 million increased throughout the year “We absolutely love older people often feeling and the project has already the coffee morning, ignored or invisible with documented a number of very now when anyone research finding loneliness positive outcomes.
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