Compliance Ethics & ®

August 2017 Professional

a publication of the society of corporate compliance and ethics www.corporatecompliance.org

Meet David S. Huntley

Senior Executive Vice President & Chief Compliance Officer AT&T, Dallas, TX

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29 33 39 41 How to create  Can Bring your compliance Built to last: Top 5 a culture of ethics be program to life reasons your compliance trust? monitored? through technology initiatives fail William Holzhauer Robin Singh Sunil Bheda Amii Barnard-Bahn

This article, published in Compliance & Ethics Professional, appears here with permission from the Society of Corporate Compliance & Ethics. Call SCCE at +1 952 933 4977 or 888 277 4977 with reprint requests. FEATURE by Sunil Bheda Bring your compliance program to life through technology

»»To be successful, compliance officers must be ready to adapt and embrace new learning technologies to administer their programs and engage employees. »»Advanced technologies such as augmented reality bridge the digital and physical into one experience, changing the way we view the world—and the way we learn. »»Instead of forcing content on employees, augmented reality is a creative way for compliance officers to engage employees and craft new types of motivating, interactive experiences. »»Mobile devices are a new distribution platform for ethics and compliance education, progress monitoring, and data capture of attestations and required certifications. »»The next wave of technological breakthroughs in compliance training is likely to be in wearable tech devices, such as Apple watches and Fitbits.

oday’s most successful compliance technologies such as augmented reality. With programs and officers are embracing it, we’re able to bridge the digital and physical Ttechnology by leveraging it to into one experience. Bringing physical assets administer programs, monitor progress, into the digital space essentially changes and engage employees in new and the way we view the world—and the way unexpected ways. we learn. As budgets shrink and compliance needs grow, compliance Augment your reality officers need solutions that create The reason why I like augmented reality so programs, distribute them across much is because it allows us to get a deeper their organizations and ensure their level of understanding and broaden the training is being completed. Ethics & engagement level of users. We are so used Compliance leaders also need tools to to physical and digital objects being distinct Bheda motivate employees, inform them of from each other. But today, nearly everywhere

compliance content, and make it fun we go, each of us has a digital device with 2017 August

and engaging for them to do so. us, which lets us enhance the physical space ® To me, one of the most exciting areas around us by bringing it to life in different for compliance technology is employee ways. With augmented reality, we can better engagement. It’s crucial in today’s understand—and engage with—the physical environment to create meaningful and objects around us. memorable employee interactions. That For example, I might read something means going beyond video and other digital but not truly understand it, or just read experiences to cross the realm into advanced something and move on and forget what I just Compliance & Ethics Professional

+1 952 933 4977 or 888 277 4977 www.corporatecompliance.org 39 FEATURE

read. We can avoid that “read, understand, Be open to what’s next forget” mentality by layering information on The next wave of technological the object, making the experience with that breakthroughs in compliance training is physical object unforgettable. Now I can walk likely to be in wearable tech devices, such in front of something or take a picture of it; as Apple watches and Fitbits. Such devices then a game pops up that teaches me about give learners the opportunity to interact my company’s gifting policy while I play it. Or with content in an even more dynamic I can go on a treasure hunt and find different and engaging way. In the near future, your objects around the employees may be office and compete able to use their with colleagues. The next wave wearable device to Augmented reality is of technological log in to a portal a new, creative way and participate for compliance officers breakthroughs in in some kind of to engage employees compliance training is challenge with and craft new types colleagues similar to of experiences. Rather likely to be in wearable wellness-related team than force content on tech devices, such challenges. In these employees, it allows challenges, a team learners to access as Apple watches can garner enough interactive, media-rich and Fitbits. points by collectively content from any walking enough location at any time. miles from New York We know adults learn better when they are City to Philadelphia. In compliance, ethical motivated. With augmented reality, we can challenges can be brought up at certain mile move compliance programs out of a “push” markers where teams need to work through mentality. a moral challenge or compliance problem to achieve team points. Embrace mobility No matter what the next tech advancement The proliferation of mobile devices has opened will be, compliance officers should be ready the floodgates to new ways to approach to adapt. Like the learning technology education. I like to use the term “digital itself, compliance leaders must be adaptive, snacks” when I think about how to create continuing to learn from past experiences and experiences in the ethics and compliance readjusting based on new scenarios. Fulfilling space that drive engagement and at the same your mission in an increasingly complex

August 2017 August time allow us to track the engagement. Using regulatory environment has never been more

® a scenario-based, game-based approach is crucial. As a linchpin for the deployment of the engagement component, and our mobile a compliance program at all levels of your devices are the new distribution platform. organization, your most important lever for Monitoring and certifications have easily fostering ethical cultures and behaviors will become part of the mobile experience. continue to be technology. ✵ Data capture of attestations and required certifications helps compliance officers track, Sunil Bheda ([email protected]) is Chief Product Officer and Head of monitor, and report on progress. Technology at LRN in New York, NY. Compliance & Ethics Professional

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