TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY GUIDE FOR MOBILITY VISUAL HEARING GUESTS WITH Disabilities Disabilities Disabilities ® Courtesy Wheelchairs Complimentary Disney FASTPASS Service Look for this symbol on the map Viewing Areas Parade routes and some Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld wheelchairs are available for travel to and show areas have designated viewing areas DISABILITIES Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction Spend less time waiting in line. from the accessible parking lot and the nearest for Guests with disabilities. These areas are or Deposit on a first-come, first-served basis and may not be neck loop at specific attractions. wheelchair rental location. These courtesy blue filled on a first-come, first-served basis. Plan to transferred from Park to Park. Audio Description Utilizes Disney’s Handheld wheelchairs are not permitted for use inside arrive early, as space is limited. Viewing spaces Device to provide supplemental audio information Handheld Captioning Utilizes Disney’s Handheld the Theme Parks. cannot be reserved or guaranteed. Parties larger Park Hopping Options and narration at specific attractions and outdoor Device to display text at select attractions. than six may be asked to separate and reunite If you plan to visit more than one Park on the same locations via an interactive audio menu. Video Captioning Caption-ready monitors designated 2:00-3:00 Companion Restrooms Companion- afterwards. day, retain your deposit ticket from the first Park. You assisted restroom facilities are available with a “CC” symbol can be activated by remote control built will be able to obtain a replacement wheelchair or into Disney’s Handheld Device. in addition to facilities designed for access Accessible Transportation Following options ECV the same day, if available, at the next Park with by Guests with mobility disabilities. These are available for Guests in wheelchairs or ECVs: no additional charge. Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. restrooms are located at: ticket goes in receipt comes out time to ride Buses can accommodate various types Fantasmic! Theater, Sunset Boulevard • • Oscar’s Super Service inside Main Entrance Guest Relations See map inside for location Guest Relations See map inside for location Insert Park ticket into Get FASTPASS ticket with Come back during designated Rock ‘n’ Roller Coaster, Sunset of wheelchairs and ECVs. The Rental Location FASTPASS kiosk. designated return time. return time and hop on with little • standard lift size is 30" x 48". The or no wait. Boulevard • Tower of Terror, Sunset Boulevard wheelchair or ECV must fit the ® Guests with mobility- or queue-related assistance needs are • Star Tours Area, Echo Lake lift without being forced and be encouraged to use the Disney FASTPASS® Service wherever possible. • Lights, Motors, Action!® Extreme Stunt securely fastened in the restraints. WHERE ACTION TAKES CENTER STAGE Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type Show® Theater, Streets of America We recommend that Guests using Amenities and • Tatooine Traders - Star Tours® Attraction Braille overlay and raised graphics to highlight key attractions, utilizing LED display to project desired captions • Toy Story Midway Mania!®, Pixar Place ECVs transfer to a bus seat while Services for use • The Writer’s Stop - Next to Sci-Fi Dine-In Theater landmarks and attractions. Located near the Guest onto a panel positioned in front of you. See a Cast Member onboard. Restaurant Relations Lobby and Guest Information Board at the attraction for assistance. Transportation Shopping Shop early and take advantage of Auxiliary Entrance Limitations Some at the Park e BOAT LAUNCHES go to Disney’s Yacht complimentary package delivery. You can pick Watercraft access varies depending on the Let the Memories Begin at the intersection of Hollywood Boulevard and Written Aids Packets containing dialogue, narrations, attractions have auxiliary entrances for Companion Restrooms Sunset Boulevard. & Beach Club Resorts and Disney’s up your package at Oscar’s Super Service, three Guests in wheelchairs. These entrances are type of watercraft and the existing See map inside for locations indicated with flashlights, pen and paper are available at or near performance BoardWalk. hours after purchase. You can even have it not intended to bypass waiting lines. Guests water levels and conditions. areas or entrances for most shows and attractions. delivered to your Walt Disney World Resort. e BUSES go to all other Walt Disney World® with disabilities and up to five members of Dining and Shopping Locations Some Electric Conveyance Vehicles (ECVs) For additional information about Theme Park Hosts with basic abilities in Sign Language can be identified Payment Options their party may enter through these entrances. More Options Resort hotels. counter-service locations and merchandise may Limited number available on a first-come, first-served services and options, including restaurant menus and with the appropriate language pin on their nametag. The Walt Disney World Resort accepts Disney’s The rest of the party should use the standard basis at the rental location. entertainment offerings, please visit Guest Relations Travel Tips Should your vehicle become ® ® ® have narrow queues formed by railings that Sign Language Interpretation Available at Disney’s Visa Cards, Visa , MasterCard , queue. or call 407-824-4321. disabled during your visit, complimentary American Express®, Discover®, may be difficult for Guests using wheelchairs. Must be 18 years of age or older to rent ECVs. Hollywood Studios® on Sundays and Wednesdays. Schedules towing is provided by AAA during Park Diners Club® and JCB®. At these locations, we suggest that a member are available at Guest Relations that list specific interpreted hours. of your party order and transport the food, or NO RESERVATIONS ACCEPTED. Available on a same- show times for all Walt Disney World Theme Parks. day basis and may only be used in the Park where Guest Relations Located near the Main contact a Cast Member for assistance. Readmission Policy If you leave the Park Entrance. Headquarters for services for they are rented. Your ECV will be held if you wish to For future visits to request confirmation of our interpreted and plan to return today, you must present international Guests, ticket upgrades, dining leave and return to the same Park. performance schedule OR to request interpretation for other your valid ticket or Resort ID with ticket assistance, separated Guest assistance, lost & special events and shows, call a minimum of 14 days in entitlement and utilize the Ticket Tag system. found and information on services for Guests Special Dietary Requests We offer menu selections for all of our Guests advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. with disabilities. seeking well-balanced meals, snacks and beverages, as well as those with lifestyle dining requests or food allergies and intolerances. Please ask to Safety in the Park Mobility Scooters/ECVs speak with a chef upon arrival at the restaurant. Please keep your speed to the walking speed of SERVICE ANIMALS For more information, visit Guest Relations located by Main Entrance. those around you. Adjust and lower speed while maneuvering through enclosed spaces like restrooms, Trained service animals must remain on a leash or in a harness at all times. Cast Members are not able to take control merchandise and food and beverage locations. ® of the service animal. Guests with service animals should follow the same attraction entrance procedures as Guests BEYOND DISNEY’S HOLLYWOOD STUDIOS Park your device in safe locations clear from using wheelchairs. Environmentality Please look for the recycling containers throughout walkways and stairs. Service Animal Restrictions Due to the nature of Guests with service animals should check with a host the Park and join us in our commitment to the environment. Resorts/Special Reservations Walt Disney World Resorts offer special equipment and facilities Evacuation some attractions, service animals may not be permitted for attraction and boarding information at the following for Guests with disabilities. Accommodations may include: wheelchairs, wheelchair accessible In the event of an evacuation, Guests may be to ride. Please inquire with a Cast Member about attractions: bathrooms, bed accessories, strobe-light smoke detectors, in-room TTYs and other features. For required to walk certain distances, navigate stairs available options, including a rider switch with a • The Great Movie Ride® Attraction information specific to individual Resorts, please call Walt Disney World Resort Special Reservations or narrow walkways. In this case, please have a member of your party. • Toy Story Midway Mania!® Attraction at 407-939-7807 [voice] or 407-939-7670 [TTY]. member of your party assist or carry you, or wait in • Rock ‘n’ Roller Coaster® Starring Aerosmith • The Twilight Zone Tower of Terror™ Service Animal Relief Areas a vehicle for assistance. • Streets of America: Behind Backlot Tour Accessibility information and accommodations for the following locations: • Star Tours®—The Adventures Continue Attraction Special Considerations Physical considerations on designated attractions: • Echo Lake: Next to ABC Sound Studio restrooms Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s Blizzard Transfers SAFETY: Please abide by all safety warnings WARNING! For safety, you should be in good health and free Some attractions require Guests to transfer from • In the courtyard of First Aid from high blood pressure, heart, back or neck problems, motion Beach Water Park. and notices. their wheelchairs to the ride. Cast Members Kennels For information and reservations, call sickness, or other conditions that could be aggravated by this ® ® Supervise children at all times. Children adventure. Expectant mothers should not ride. Downtown Disney Guest Relations locations at Downtown Disney Marketplace and are not permitted to physically lift Guests in the 877-4WDW-PETS (493-9738). under age 7 years must be accompanied Downtown Disney® West Side. transfer. by a person age 14 years or older. Courtesy We work hard to offer a comfortable, safe and enjoyable experience for all our Guests. Please assist us by ESPN Wide World of Sports Complex Information Booth near the entrance at ESPN Wide World of For your safety while on attractions, Please contact a Cast Member for information and assistance. showing common courtesy to fellow Park Guests. Please be Sports Complex. Information about upcoming sporting events is available at www.espnwwos.com or remain seated with hands, arms, feet respectful of others. Do not use profanity or engage in unsafe, and legs inside the vehicle. Supervise illegal or offensive behavior. Proper attire, including shoes and by calling 407-828-3267. Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors children. shirts, must be worn at all times. Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized Wild About Safety ©Disney Recreation and Activities Accessibility will vary depending on the type and location of the activity. used extensively throughout the Walt Disney extensively throughout the world and also within our Resorts. Safety Tip: Let the cubs decide if they For specific information and service options, please contact a Cast Member at the location. World Resort. These effects include strobe These fields are generally no greater than you would experience want to ride. For information, go by Golf Single-rider, adaptive golf carts and clubhouse accommodations are available at all Walt Disney This guide provides an overview of services and facilities lights and other effects such as simulated in any urban environment or may be exposed to through common Guest Relations and pick up Timon lightning, explosions and chaser lights. household appliances such as vacuum cleaners and hair dryers. World Resort Golf courses. For additional information and tee times, please call 407-WDW-GOLF available for Guests with disabilities who are and Pumbaa’s safety tip cards! Entertainment and attraction availability subject to NOTE: If you or any member of your party have questions regarding the above, you may speak with change without notice. Printed on recycled paper. (939-4653) [voice] or 407-939-7670 [TTY]. visiting Disney's Hollywood Studios®. ©Disney 8340398/ADMIN1251 11/12 a Guest Relations Cast Member for details. L

Guest Amenities Hollywood Boulevard Streets of Americacontinued Pixar Pals Restrooms The Osborne Family Countdown To Fun! Look for the Mickey Check on menus at various Companion Restrooms ATTRACTION 8 Honey, I Shrunk the Kids Movie Set Adventure Fun-filled, ® larger-than-life playground. Mobility Access: Enter through standard queue. Spectacle of Dancing Lights Parade locations throughout the Walt Disney World First Aid 1 The Great Movie Ride® Travel through Resort for kids’ meals and other items that meet Presented by Florida Hospital classic film scenes and Hollywood moments. Continuous 22-minute 9 Lights, Motors, Action!® Extreme Stunt Show® Presented by Sylvania Dance along and join the Guest Relations tours. Mobility Access: Enter through standard queue. A host will Disney Nutrition Guidelines. For more information, See how big-time vehicle stunts are done for blockbuster Hollywood action ATMs Presented by CHASE provide direction in the pre-show area. party in this countdown to fun! please visit www.disneymickeycheck.com. E films. 38-minute shows with limited capacity. Presented by Brawny ®. Catch millions of lights on the Streets AAutomatedED External DINING Mobility Access: Obtain a FASTPASS OR use Stand-By queue. If of America “dancing” in synchronized 9 Inspired by some of your Defibrillators FASTPASS is not available, enter through standard queue. A The Hollywood Brown Derby L D $$ motion to holiday music, accompanied AED favorite Disney•Pixar films. For Character Greeting, Designated smoking area AED Steak, seafood, chicken, the famous Brown Derby Cobb salad, desserts. 10 Studio Backlot Tour by a magical snowfall. Plus, don’t miss See TIMES GUIDE Dining, Show and Attraction Times, Baby Care Center A walking/tram tour of moviemaking magic. Continuous 35-minute tours. AED for times. pick up a TIMES GUIDE. TTY ‘ Mobility Access: Enter through standard queue and stay to the RIGHT. a visit from Santa Goofy! Echo Lake Locker rentals DINING See TIMES GUIDE 10 for details. 11 Kodak® “PictureSpot” ATTRACTIONS H Pizza Planet Arcade L D $ Pizza, salads, meatball subs and beer. Audition for The 6 K Disney’s PhotoPass® Service 2 The American Idol Experience Watch L D $$ I Mama Melrose’s Ristorante Italiano AED American Idol Experience! Disney Vacation Club® your fellow Guests take the stage and compete just like on the hit Brick-oven pizza, pasta, chicken, seafood and steak. J Information Center TV show! Better yet...audition and you could experience the rock I Pixar We’re looking for Park Guests J Studio Catering Co. L D $ Sandwiches, wraps and salads. 7 8 G Pin Trading location star life yourself! Mobility Access: Enter through standard queue. N Place 12 13 (anyone 14+) to experience the thrill of being a K High Octane Refreshments $ Full bar and specialty drinks. Stroller and Wheelchair rentals Audition and Perform – Audition to perform live on stage! Mickey rock star. Audition today in a private area Service Animal Relief Areas 1 Watch, Cheer and Vote – Watch Guests sing and vote H Avenue with a friendly Casting Director who can help Disney FASTPASS® Commissary Lane L M Subject to availability for your favorites. See TIMES GUIDE for show times. Streets of America 14 AED DINING AED make your performance dreams Tips and Show Times Guests 14 or older inside Disney’s Hollywood Studios® may audition subject 5 Commissary Lane T to requirements in FAQs available at the attraction Audition Facility entrance L Sci-Fi Dine-In Theater Restaurant L D $$ AED a reality! Sign Language on Sun. (and at disneyworld.com/idol). Auditioning early in the day is encouraged. Burgers, sandwiches, seafood, pastas, steaks, chicken. 3 AED Animation & Wed. at specific time. American Idol® is a registered trademark of 19 TV Ltd. and FremantleMedia 2 Schedule available at North America, Inc. M ABC Commissary L D $ Angus cheeseburgers, seafood platter, Disney Channel A Courtyard 15 Guest Relations. 3 ABC Sound Studio Operates seasonally. See TIMES GUIDE chicken sandwiches, salads. Rocks! T 16 Attractions Info for information. Character Greetings Pixar Place Sing, dance and rock along O Indiana Jones™ Epic Stunt Spectacular! E May be frightening for children 4 F 30-minute live show featuring edge-of-your-seat stunts ATTRACTION to some hot music from G 18 Physical considerations

E See reverse side and adventure. ©Disney/Lucasfilm Ltd. Mobility Access: Obtain a some cool Disney Channel Echo Lake AED 11 Toy Story Midway Mania!® Join Minimum height requirement FASTPASS® OR see a host for options. If FASTPASS is not available, your favorite “Toy Story” characters in a 4D midway-style game-playing 4 P R enter through standard queue. movies and shows. Rider switch available adventure. Mobility Access: Obtain a FASTPASS OR use Stand-By AED Q S See TIMES GUIDE AED May remain in wheelchair/ECV 5 Star Tours®—The Adventures Continue queue. If FASTPASS is not available, enter through standard queue. D C B for times. Sunset Boulevard Must transfer from AED Toy Story Midway Mania! is inspired by Disney•Pixar’s “Toy Story” films. New adventures–in 3D! Height SALES wheelchair/ECV CENTER T

requirement 40"/102 cm. ©2012 Lucasfilm Ltd. & TM ©Disney/Lucasfilm Ltd. DINING Hollywood Boulevard Hollywood Must transfer to Mobility Access: Obtain a FASTPASS OR see a host for options. N Hey Howdy Hey Take Away S $ Frozen carbonated beverages, standard wheelchair If FASTPASS is not available, enter through standard queue. See a host ice cream, hot dogs and chips. Sunset Boulevard AED Must transfer to standard for Transfer Access Seat. AED wheelchair, and then to ride DINING ATTRACTIONS DINING vehicle Mickey Avenue Reflective Captioning B Hollywood & Vine D $$ Casual family buffet. American cooking. 17 Beauty and the Beast—Live on Stage O Starring Rolls Cafe B L $ ATTRACTIONS Live musical Broadway-style show. 30-minute Pastries, sandwiches, sushi, coffee. ND Parade Route Disney Junior Play ‘n Dine at Hollywood & Vine B L $$ show. Mobility Access: Enter through standard queue. 17 The Legend of Captain Jack Sparrow P Toluca Legs Turkey Co. L D $ Parade Viewing for Guests with Join some of your Disney Junior pals onstage for a family buffet 12 ENTRANCE disabilities ® 19 featuring American cooking. Coming An immersive, theatrical adventure in the world of “Pirates of the 18 Rock ’n’ Roller Coaster Starring Aerosmith Smoked turkey legs. Soon! Caribbean.” Mobility Access: Enter through standard queue. AE D“road trip” with twists, Single Rider Queue C Tune-In Lounge $ Specialty beverages (alcoholic and non-alcoholic). Q Anaheim Produce S $ Walt Disney: One Man’s Dream turns and loops through Tinseltown. Height requirement Devices Available at L D $$ Pot roast, meatloaf, fried 13 Margaritas, fresh fruit, frozen lemonade. D 50’s Prime Time Café An exhibition of historical items celebrating Walt’s life. Continuous 48"/122 cm. Presented by Hanes® Mobility Access: Obtain Guest Relations chicken and other favorites. Hosted by Coca-Cola®. R Rosie’s All-American Café L D $ Chicken 15-minute film tells the story of Walt’s dream. a FASTPASS OR use Stand-By queue. If FASTPASS is not DISNEY Handheld Captioning L D available, enter through standard queue.Transfer Access breast nuggets, Angus burgers, vegetarian burgers. RESORT BUS E Min and Bill’s Dockside Diner $ Specialty sandwiches, Mobility Access: Enter through standard queue. FACILITY Video Captioning beverages. Vehicle and Transfer Practice Vehicle available. Contact a S Catalina Eddie’s L D $ AED host for additional information. Assistive Listening S Pizzas, Caesar salads, deli sandwiches. F Oasis Canteen $ Funnel cakes, soft-serve ice cream. Animation Courtyard Audio Description The Twilight Zone Tower of Terror™ G Backlot Express L D $ Angus burgers, salads, grilled vegetable 19 T Fairfax Fare B L D $ ADropED 13 stories, at random, into another Dining sandwiches, chicken breast nuggets. Hosted by Coca-Cola®. ATTRACTIONS House-smoked specialties, hot dogs, salads. dimension. Height requirement 40”/102 cm. All dining locations listed 14 Voyage of The Little Mermaid Live U Specialty Cart at Fantasmic! D S $ accept the Disney dining plans. The Twilight Zone® is a registered trademark of CBS, Inc. and is used musical theater. 17-minute shows. Mobility Access: Obtain a FASTPASS OR see Hot dogs, snacks, dessert, beer and wine. Reservations recommended. a host for options. If FASTPASS is not available, enter through standard queue. with permission pursuant to a license from CBS, Inc. ©Disney/CBS, Inc. 20 U Call 407-WDW-DINE (939-3463) Streets of America Mobility Access: Obtain a FASTPASS OR see a host for The Magic of Disney Animation See how Disney PRICING PER PERSON: ATTRACTIONS 15 options. If FASTPASS is not available, enter through For Theater Presentations For all of our theater B O A T animators bring your favorite characters to life, learn to draw one standard queue. venues, please ensure your entire party is together LAUNCH $ = $14.99 and under 6 Premiere Theater Operates seasonally. See TIMES GUIDE for yourself and perhaps meet one in person, too! Continuous 15-minute prior to entering the facility. Be sure to arrive early— $$ = $15–$35.99 all theater shows have limited capacity and may fill WALKWAY information. experiences. Mobility Access: Enter through standard queue. 20 Fantasmic! Nighttime spectacular $$$ = $36–$59.99 with lasers, lights, dancing fountains and special effects. up before show time. Outdoor shows are subject to TO EPCOT® cancellations due to inclement weather. RESORTS 7 Muppet★Vision 3D Hilarious 3D film, 16 Disney Junior—Live on Stage! 30-minute show with limited capacity. Seating for the first B Breakfast L Lunch starring The Muppets. Continuous 25-minute shows. Interactive show featuring Disney Junior pals from Mickey Mouse show starts 90 minutes prior. Presented on select evenings: D Dinner S Snack ™ Presented by Kodak®. ©The Muppets Studio, LLC. Clubhouse, Little Einsteins and more! Carpeted floor seating only. refer to TIMES GUIDE. Mobility Access: Enter through Mobility Access: Enter through standard queue. 24-minute shows. ©The Baby Einstein Company, LLC. standard queue and stay to the RIGHT. Mobility Access: Enter through standard queue.