Dedicated to Fall 2014 Promoting Quality Collision Repair of Toyota, Lexus and Collision Pros Scion Vehicles

Fast. Agile. . Lexus Reveals the 2015 RC Coupe, NX Turbo, and NX Hybrid

The New Ultra-High- Auto PartsBridge Crrtraining.com Strength Steel Enhancements Now you can sign up What you need to know Easily purchase Genuine for training online! when using tools on this Toyota Parts high-performance material CP Fall 2014 Table of Contents:

[2] Letter from the Editor. Customer safety and customer satisfaction. [3] The New CRRTraining.com Is Here! Sign up for training instantly on the new site. [4] Auto PartsBridge: Always Evolving. Making it easier to purchase Genuine Toyota Parts. [6] A New Precedent In Luxury. Lexus reveals the 2015 NX Turbo and 2015 NX Hybrid crossover. [8] Fast. Agile. Audacious. The all-new 2015 RC Coupe. [10] Special Tools for Special Steel. Use the right tools on ultra-high-strength steel. [12] The Last Word. Training calendar and need-to-know info.

Customer Safety and Customer Satisfaction

Fall is always a season linked to change and this fall we’ve had several exciting changes that you can read about in Collision Pros. First, we are proud that the new Collision Repair & Refinish (CR&R) training site has launched at crrtraining.com. It has tons of exciting features such as online course registration and the most up-to-date training schedule. The site provides detailed information about the classes offered and tools to plan a “While there is lots of course of study that will help you meet your career goals. At Toyota, we value exciting change in the air education and continuous improvement—crrtraining.com is intended to help this fall, Toyota’s ongoing make attending training easy for everyone. commitment to customer In other exciting news, enhancements to the Auto PartsBridge online parts safety and customer satis- ordering system make it even easier to order Genuine Toyota Parts. As a faction remains the same result of user feedback, Auto PartsBridge has updated its website to be season after season.” more user-friendly and has included more training and support materials. – Kathy Capozza Auto PartsBridge is now more efficient thanks to program improvements and includes photographs and fitment instructions for certain parts. Finally, you can read about the two elegant new Lexus models—the NX, a compact SUV hailed as the ultimate urban crossover vehicle, and the RC, a gorgeous, powerful two-door coupe. Both of these vehicles are precision- engineered performance machines, packed with innovative features. While there is lots of exciting change in the air this fall, Toyota’s ongoing commitment to customer safety and customer satisfaction remains the same season after season. Providing quality collision repair training is part of ensuring customer safety and satisfaction. Another constant is Toyota’s support of collision centers through information, training and programs like Auto PartsBridge. The result is a happy, safe customer—always the gold standard of a job well done here at Toyota.

Kathy Capozza Wholesale Marketing Administrator Sr. Toyota Sales and Marketing | Toyota Motor Sales, U.S.A., Inc. Collision Pros Magazine Editor | [email protected]

We know you’ve got lots of thoughts—tell us what’s on your mind. Email us at [email protected].

2 Collision Pros DiD You Know: If you have a secured personal identification number (SPIN), you can take Toyota or Lexus e-learning courses for free.

The New CRRTraining.com Is Here! Collision Repair & Refinish (CR&R) lots of useful information on the new website, training classes teach dealer owned and including course descriptions with detailed independent collision center associates how information about each course and guidance to repair Toyota, Lexus and Scion vehicles and about prerequisites recommended for certain return them to the original specifications.T he courses. Attendees looking for direction about recently launched www.crrtraining.com enables courses needed to meet certification require- users to easily research and sign up for train- ments or a framework for how to approach ing anywhere they have a computer and an their Toyota training can find a useful course Internet connection. map on the site as well as detailed information “With the launch of the new website, Toyota about certification requirements forT oyota and training is just a click away for anyone who has Lexus Certified Collision Centers. a secured personal identification number, or Want to know more about what to expect SPIN,” says Chris Risdon, Technical and Colli- when you attend CR&R training? An information sion Training Assistant Manager, Toyota Motor section explains what to bring when you attend Sales, U.S.A., Inc. “Our goal was to make the training and provides bios for each instructor as training as accessible as possible. Now, all the well as information about each training location. “With the launch of the information needed to plan your course load Hotel recommendations and information about new website, Toyota and take classes is easily accessible online.” local attractions are also found on the site. training is just a click The new website is also a resource for the away for anyone who Back to School latest technical and collision repair news from has a secured personal The new crrtraining.com brings the ease and Toyota. The site houses selected Collision Repair identification number, convenience of online registration to Toyota Information Bulletins (CRIBs), Toyota Service or SPIN.” training. This new feature eliminates the fax-in Bulletins (TSBs), Quick Reference Guides and registration system that was previously used. – Chris Risdon archived issues of Collision Pros magazine. On the new site users can also view up-to-date Technical and Collision “We designed the new site to be a hub of information on course offerings and can register Training Assistant information on Toyota collision repair,” explains and be accepted into courses in near real time. Manager, Toyota Motor Risdon. “Users can sign up for courses—but Both users new to Toyota training and those Sales, U.S.A., Inc. they should also check back for the latest news who have attended classes before will find and information.”

Meet the trainers! From left to right: Joe DiDonato, Eric Mendoza, James Meyer, Dan Hodges.

Collision Pros 3 Auto Parts- bridge

The premier OEM parts ordering system, Auto PartsBridge, has become an even stronger tool for connecting collision centers with Toyota dealerships. Recent enhancements include training materials as well as better technical support for all users. Auto PartsBridge: Always Evolving Making it easier to purchase Genuine Toyota Parts

4 Collision Pros New Features and Functions The Auto PartsBridge system has a host of new features that add to the functionality of the program. These features include: • Color photos for selected parts • Fitment instructions for selected parts • A Lookup Column that allows users to more easily access parts information, including supersession and optional fit information • A Part Option Resolver that makes it easy to resolve issues related to optional fit parts In addition to these new program features, Auto PartsBridge now offers new support materials for users, including a redesigned homepage at www.autopartsbridge.com. The new homepage is easier to navigate and provides information on updates and important announcements. Training videos are also avail- able to users and are easy to access on the website homepage. Additionally, several performance improvements have been made to Auto PartsBridge, including more efficient parts validation, which will give users faster access to their orders.

Users Spoke and We Listened Many of these new functions and enhancements are the result of feedback from a recent survey of Auto PartsBridge users in which collision centers and Toyota dealer- ships were able to give feedback on what they liked about the program and what they thought could be improved upon. A more user-friendly website and better access to training and technical support were two upgrades that users requested. “Auto PartsBridge Competitive Pricing Online offers increased func- Did you know that Auto PartsBridge gives you access to price matching for OEM tionality and more parts? Many of the Toyota parts that are typically used in a collision repair are eligible resources. Auto Parts- for discounts through the sponsoring Toyota dealership. Also, online parts ordering Bridge is constantly helps collision centers maximize efficiency by reducing cycle time and providing your evolving to provide customers with Genuine Toyota Parts at competitive prices. Ordering parts online is a the latest technology paperless process, which is simpler and less time consuming than faxing or phoning and information to its in orders. users, and these recent Another huge advantage of using Auto PartsBridge is that collision centers can updates are part of gain access to the same parts information that a dealer has, including illustrations, that effort.” VIN-based color code filtering and exact part identification. Collision centers can also – Steve Sweet, view all of the clips, fasteners and additional components not listed in many estimat- Senior Planning ing systems. Having this information helps reduce supplemental orders by ensuring and Program that shops have all the parts they need to complete a repair properly. Administrator, Using a parts ordering system like Auto PartsBridge can help to make your collision Toyota Motor center more efficient.W ith a streamlined, automated online ordering system, collision Sales, U.S.A., Inc. centers can allocate more resources to the repair process rather than to the job of procuring parts. This can help shops turn vehicles around more quickly.

Take Advantage of Auto PartsBridge Today! If you are using Auto PartsBridge you are already enjoying the new enhance- ments. If you don’t have access to Auto PartsBridge and want to experience all of the benefits of this premier OEM parts ordering system, contact your preferred Toyota dealership and tell them that you want to participate in Auto PartsBridge. It is offered at no cost to collision centers through their sponsoring Toyota dealership. For more information, please visit www.autopartsbridge.com.

Collision Pros 5 A New Precedent in Luxury Lexus Reveals the 2015 NX Turbo and 2015 NX Hybrid compact crossover

The all-new Lexus NX compact crossover launches with two powertrains: a gasoline turbo NX 200t and a hybrid NX 300h.

Exterior Design Interior Design The NX is designed with enhanced agility—plus a bold, eye-catching The NX cabin blends the structural beauty of a high-performance exterior defined by a low profile and unique roofline.A s with all Lexus machine with luxury materials maximizing functionality. Hard vehicles, sophisticated exterior styling starts with the spindle grille. LED metallic surfaces contrast with soft materials for the unique interior. headlamps and daytime running lamps contribute to the vehicles’ bold A striking, center silver frame surrounds and defines the center look. The front and rear wheel arches add to the NX’s wide, low, athletic instrument panel. Seating plays a significant role in cabin design, stance with bold flares and standard 17-inch or available 18-inch wheels. with a low hip point that facilitates the driver/vehicle connection. The profile is accentuated by a roofline peak toward the back of the Kneepads at the base of the center stack help provide comfort to vehicle, creating a tight silhouette and providing plenty of headroom driver and passenger. for rear-seat occupants. Subtle, luxury details include an innovative door handle with a hidden key barrel and integrated lighting. Technology There is also a new exterior color—Eminent White Pearl—that An innovative all-new 2.0-liter gasoline turbo engine is introduced in features a 6-coat/4-bake with two different mica bases, each with a the NX 200t. Also offered—the highly efficient hybrid NX 300h. different density and pigment orientation. This coating method em- An array of exciting on-board technology includes an available wire- phasizes the granular quality of the paint, helping achieve a more 3-D less charging tray for compatible phones and devices—plus the first exterior color. On the vehicle, bright highlights are emphasized from application of the new Lexus Remote Touch Interface with touch pad. a direct-light viewing angle, and more pronounced shadows are seen This is a multi-information display that includes a Lexus-first G sensor when viewed in the shade. and boost meter, available heads-up display, all-speed dynamic radar Paint color codes and names include: cruise control, and blind spot monitor with rear cross traffic alert. • 085 Eminent White Pearl • 1J7 Atomic Silver Chassis and Suspension • 1H9 Nebula Gray Pearl The NX is designed for responsive driving, easy handling, turning • 212 Obsidian posture and ride comfort—plus yaw rate response to steering input • 3R1 Matador Red Mica and control on uneven road surfaces. The foundation for the vehicle’s • 4V3 Fire Agate Pearl sophisticated suspension is a highly rigid body with extensive under- • 8W3 Meteor Blue Mica body reinforcement. • 8U1 Ultrasonic Blue Mica (F SPORT Model) • 1J4 Silver Lining Metallic Available F SPORT The NX also features self-restoring, anti-scratch clear coat paint, The NX F SPORT model features newly developed performance designed to resist damage and recover from deformation. The coating dampers that help enhance handling and control. F SPORT exclusives is softer and more elastic than standard protective coats, allowing it to include a mesh grille insert, bold front bumper, machined-finish recover from deformation by springing back into place. The anti-scratch wheels, black exterior mirrors, interior ornamentation, paddle shifters, layer also contains a high-performance macromolecule polymer that uses and sport seats. nanotechnology to maintain the appearance of the coating. Long-term maintenance of the layer’s anti-scratch properties, gloss and color are Repair Tip: Front Bumper Removal controlled at the molecular level. When removing the front bumper, removal of the front fender molding is necessary to perform the repair properly.

6 Collision Pros Body The NX’s new body has a set of rein- forcements that help strengthen the vehicle. The design incorporates bulk- heads, spot welds, suspension braces, Lexus body adhesive, laser screw weld- ing and high-rigidity glass adhesive. In the rear, Lexus’ signature ‘L’-shape combina- tion lamps feature seamless LED lighting; bodywork echoes the spindle grille design. The NX also has a long cargo area, and special attention has been paid to body design to increase legroom.

The touch pad for the new Lexus Remote Touch Interface.

Specifications NX 200t NX 300h Overall Length 182.3 in. 182.3 in. Overall Width 72.6 in. 72.6 in. Overall Height 64.8 in. (with antenna) 64.8 in. (with antenna) Wheelbase 104.7 in. 104.7 in. 62.2/62.2 in. (with 225/65R17 tire) 62.2/62.2 in. (with 225/65R17 tire) Tread—Front/Rear 61.8/61.8 in. (with 235/60R18 tire) 61.8/61.8 in. (with 235/60R18 tire) Horsepower 235 hp 194 hp (total system) Torque 258 lb.-ft. @ 4,000 rpm —

Collision Pros 7 Fast. Agile. Audacious. The All-New 2015 RC Coupe

Long, low and sleek, the RC coupe’s striking exterior is infused with deeply contoured lines—integrating the lowest and widest application of the Lexus spindle grille. The RC 350 will be available in a rear-wheel drive (RWD) with a 3.5L V6 engine and an eight-speed automatic transmission or an all-wheel drive (AWD) with a 3.5L V6 engine with a six-speed automatic transmission. The RC 350 F SPORT will be available in RWD with a 3.5L V6 engine and an eight-speed automatic transmission or an AWD version with a 3.5L V6 engine and a six-speed automatic transmission. The F SPORT version includes standard Adaptive Variable Suspension and the Lexus Dynamic Handling (LDH) system.

The RC 350

Exterior Interior Powertrain The sharp cutoff at the trunk edge helps • Contrasting colors and materials Lexus chose a naturally aspirated V6 for to smooth airflow from the roof.A dditionally, • Lexus-first lighting package that its instantaneous response and perfor- the angle of the rear under cover has been illuminates upward mance-driving character, with a refined raised for optimum aerodynamic effect. No growl under acceleration and a pleasant surface went unconsidered. Front and rear Highly Rigid Body but quiet demeanor when cruising. An wheel spats reduce airflow hitting the tires. • Enlarged rocker cross-section intake sound generator further enhances Front fender liners feature an aero- • Laser screw welding sonic appeal under acceleration. groove shape to help direct airflow along • High-rigidity structural adhesive to help The 3.5-liter Lexus V6 propels the 2015 the tires in the same direction as the wheel secure windshield RC 350 with 306 horsepower and 277 lb.-ft. rotation. The rear fender liners have a • Braces added to radiator support and of torque, while an aluminum block and bead to direct tire-generated airflow to the number two cross member heads keep weight in check. Credit for the outside of the vehicle. broad torque curve and quick response goes Collision Protection Measures to dual variable valve timing (VVT-i) and the Wheels Hot-stamped steel sheets of up to D-4S system of direct and port fuel injection. • Muscular five-spoke, 18-inch wheels 217,500 psi tensile strength are used in key areas along the vehicle’s front and Eight-Speed SPDS Transmission Colors Codes and Names side. Strategic use of high-strength steel The 2015 Lexus RC 350 features an eight- • 077 Starfire Pearl is part of the RC 350’s collision protection speed Sports Program Direct Shift (SPDS) • 083 Ultra White (F SPORT Model) measures. transmission that debuted in the IS F high- • 1H9 Nebula Gray Pearl performance sedan—combining the best of • 1J4 Silver Lining Metallic both worlds: torque converter smoothness • 1J7 Atomic Silver and shifting speed of a dual clutch. • 212 Obsidian • 3T5 Infrared • 8X1 Ultrasonic Blue Mica (F SPORT Model)

8 Collision Pros The RC 350 F

Drive Mode Select first gear is 8.5 percent shorter and top RC F Features The SPDS transmission has three gear is 2.9 percent taller. • Aluminum hood driver-selectable modes—ECO, • Roof available in carbon fiber or steel NORMAL and SPORT. Suspension • Active rear wing raises to improve stability It features full torque converter Lexus employed much higher at high speeds lockup from second to eighth gears damping forces, using larger diam- • Roof panel laser-brazed to outside panel for “clutchless” manual shifting— eter stabilizer bars front and rear, • High-damping mastic sealer on roof panel with downshifts of just 0.10 seconds all without adversely affecting ride reinforcements reduces panel vibration in M mode; the transmission’s comfort. At the front, the RC gets a • Roof panel brazed directly to side mem- throttle blipping control matches new suspension upper support, coil bers, eliminating need for roof engine speed to the gear. spring, damper, stabilizer bar, stabi- drip molding The Drive Mode Select system lizer bar bushing and lower number enables the RC 350 to “listen” to two bushing. Exterior Features the driver, while the console dial The awe-inspiring RC F will offer 467 hp lets the driver select performance Aerodynamic Grip on forged alloy wheels and a 5.0-liter V8, response and feel. Drive Mode Select The Lexus RC 350’s aerodynamic exclusive body design, track-tuned chassis and tailors vehicle powertrain, electric performance leverages the flow of available torque-vectoring differential. The power-assisted steering assist, air air over and under the car to help F SPORT includes standard Adaptive Variable conditioning and suspension to the optimize control, especially when Suspension and the Lexus Dynamic user’s needs. traveling at high speeds. Aerodynamic Handling (LDH) system. Transmission shift control responds handling stability features begin with to slight changes in accelerator pedal an overall body shape that minimizes operation for an even more dynamic drag for enhanced fuel efficiency and driving feel, with eight select ratios to reduced noise. The rear quarter panels balance the needs of performance driv- are designed to smooth the airflow ing and fuel efficiency. Compared to the around the vehicle. Lexus six-speed automatic transmission,

Collision Pros 9 CP Best Practices Showcase A best practice is a method or technique that has consistently shown results superior to those achieved with other means. Special Tools for Special Steel Ultra-high-strength steel isn’t your standard steel— special tools and great care are needed when working with this unique material.

A belt file sander is one of the recommended tools for removing factory spot welds on ultra-high-strength steel.

10 Collision Pros A best practice is a method or technique that has consistently shown results superior to those achieved with other means.

The key to extending the life of a drill bit when working on ultra-high-strength steel is using a low speed, medium torque and adding a cutting lubricant.

The ultra-high-strength steel (UHSS) used in the 2014 IS and the new RC and NX is tougher than ever before, the vehicle-specific structural outline.T he with tensile strength levels between 980 outline will identify any areas of the vehicle and 1,500 MPa. Technicians should take that contain HSS and UHSS. note—UHSS is becoming more common in If the vehicle you are working on Toyota, Lexus and Scion vehicles, and this contains UHSS, the next thing to take into steel is not repairable. As a general rule, consideration is the method and tool selec- the stronger the material is, the more heat tion for removing it. If you are discarding sensitive it is to work with when welding the material, then you do not need to worry and removing welds. When using tools about using destructive tools on it. If you like belt file sanders and spot weld drills, are only replacing a panel attached to a one-size-fits-all approach to choosing UHSS, then you need to be more cautious which tools to use doesn’t work. Use about handling the joining part if it is made of the wrong implement can potentially from UHSS. weaken or damage UHSS. The final step is to select the appropriate “Some tools and the method in which tool and make sure it’s used at the correct they are used may generate too much heat operating speed for the work you are car- and can possibly weaken the joining metal rying out. When selecting drill bits, ensure Spot weld on the vehicle,” says Joe DiDonato, Collision that they are of adequate size and rated drills can be used on Training Administrator, Technical & Body to be used on the type of material you are ultra-high-strength Training Department, Toyota Motor Sales, drilling. For sanders and other tools, take steel because they U.S.A., Inc. “The idea is to be sensitive to into consideration any damage they may create minimal heat. the metal that is remaining on the vehicle, do to the part you are working on or sur- not the metal that you are discarding. Tech- rounding material. It should be noted that a nicians should take care to be aware of the cut-off wheel should not be used to remove materials they are working on and choose factory spot welds on panels connected to the appropriate tools.” UHSS parts. This tool generates a lot of heat and can weaken adjacent UHSS metal. Know Your Material “Ultra-high-strength steel is an amazing Technicians can follow a simple process material,” says DiDonato. “We’ll continue to make sure they have the right tools for to see it used in more and more vehicles— the job. The first step is to check theT oyota that’s why it’s so important for technicians Technical Information System (TIS) for to learn how to work with it.”

Collision Pros 11 CP The Last Word Refer to the training calendar at www.crrtraining.com for the latest training schedule.

For more collision repair details, refer to the Toyota Technical Information System (TIS) at http://techinfo.toyota.com or

http://techinfo.lexus.com. You may also contactMay the Toyota Material Distribution Center at (800) 622-2033. The Training Calendar www.crrtraining.com

West Caldwell, NJ Jacksonville, FL 12/10 503 steering & Suspension Analysis & Repair 12/15 301 non-Structural Body Repair Techniques 12/11 908 is for Collision Repair 12/17 300 welding Techniques for Collision Repair 01/07 200 color Matching for Painters 12/18 460 structural Body Repair Techniques 01/13 601 hybrid Collision Repair 01/07 601 hybrid Collision Repair 01/14 602 advanced Hybrid Collision Repair 01/08 602 advanced Hybrid Collision Repair 01/20 300 welding Techniques for Collision Repair 01/09 503 steering & Suspension Analysis & Repair 01/21 301 non-Structural Body Repair Techniques 01/12 301 non-Structural Body Repair Techniques 02/10 200 color Matching for Painters 01/14 300 welding Techniques for Collision Repair 02/12 250 advanced Painting Techniques 01/15 460 structural Body Repair Techniques 01/26 502 Body Electrical Diagnosis and Repair Torrance, CA 02/02 200 color Matching for Painters 12/11 250 advanced Painting Techniques 02/04 250 advanced Painting Techniques 12/16 601 hybrid Collision Repair 02/06 908 is C for Collision Repair 12/17 602 advanced Hybrid Collision Repair 02/09 301 non-Structural Body Repair Techniques 01/21 300 welding Techniques for Collision Repair 02/11 300 welding Techniques for Collision Repair 01/22 301 non-Structural Body Repair Techniques 02/12 460 structural Body Repair Techniques 01/27 460 structural Body Repair Techniques 01/29 503 steering & Suspension Analysis & Repair 02/11 601 hybrid Collision Repair 02/12 602 advanced Hybrid Collision Repair

For more collision repair details, refer to the Toyota Technical Information System (TIS) at http://techinfo.toyota.com or http://techinfo.lexus.com. You may also contact the Toyota Material Distribution Center at (800) 622-2033. Technical Websites WWW you need to know

crrtraining.com techinfo.toyota.com Get Toyota and Lexus Collision Repair & Refinish Get vital information you’ll need to effectively service Training information most Toyota, Lexus and Scion vehicles

autopartsbridge.com toyotapartsandservice.com Order all Toyota and Scion parts and components— Search and order Genuine Toyota Parts right from clips, fasteners and decals—needed for a repair your computer

For more collision repair details, refer to the Toyota Technical Information System (TIS) at http://techinfo.toyota.com or editorshttp://techinfo.lexus.com., writers, desig Youn mayers also contact C P the Toyota we Material wa Distributionnt to hea Centerr at f (800)rom 622-2033. you

EDITOR: Kathy Capozza CONTRIBUTING DEPARTMENTS: REFER ALL CORRESPONDENCE TO: TIS Collision Pros MANAGING EDITORS: STAR Toyota Motor Sales, U.S.A., Inc. Elisa Liehr, Allison Barker Lexus Collision Repair & Refinish 19001 S. Western Ave., HQ24 Toyota Collision Repair & Refinish Torrance, California 90501 COPYWRITING AND DESIGN: Toyota Certified Collision Centers [email protected] Liehr Marketing & Communications Toyota Genuine Parts University of Toyota, Lexus College ©2014 Collision Pros. Toyota Technical Education Network MDC# 00117-00601-DEC14 Toyota Wholesale Parts Department

Collision Pros is published four times a year by the Toyota Marketing Division. Contents may be reprinted with permission.

12 Collision Pros