DOCSLIB.ORG

Oignature Reaactea William K

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Oignature Reaactea William K Using artificial intelligence to enhance personalization of customer relationship management in the contact center space: Afiniti's technology case study By Jerme de la Croix de Castries Bachelor in History Sorbonne University-Paris IV, France, 2013 SUBMITTED TO THE MIT SLOAN SCHOOL OF MANAGEMENT IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF SCIENCE IN MANAGEMENT STUDIES (MSMS) AT THE SLOAN SCHOOL OF MANAGEMENT MASSACHUSSETS INSTITUTE OF TECHNOLOGY JUNE 2017 ( 2017 J6r6me de la Croix de Castries. All Rights Reserved. The author hereby grants to MIT permission to reproduce and to distribute publicly paper and electronic copies of this thesis document in whole or in part in any medium now known or hereafter created. ..... Signature of Author: Signature redacted MIT Sloan School of Management A May 12, 2017 Supervised By: oignature reaactea William K. Aulet Managing Director, Martin Trust Center for MIT Entrepreneurship Senior Lecturer SdT Sloan School of Management Accepted By: Rodrigo Verdi Associate Professor of Accounting MASA H ESI TITUTF OF TEQHN MGY Program Director, M.S. in Management Studies Program MIT Sloan School of Management LIBRARIES 1 ARCHIVE8 THIS PAGE IS LEFT BLANK INTENTIONNALY 2 Using artificial intelligence to enhance personalization of customer relationship management in the contact center space: Afiniti's technology case study By J6r6me de la Croix de Castries Submitted to MIT Sloan School of Management on May 12, 2017 in partial fulfillment of the requirements for the Degree of Master of Science in Management Studies. ABSTRACT Increase in worldwide data generation and decrease in data storage costs associated with increase in computing power and decrease in computing costs that we are experiencing globally are opening a brand new world of opportunities. Yet, new technologies still fail to mimic humans inner ability to interact and influence each other, thus failing to efficiently replace human when comes the time for companies to talk with their customers. Yet some technologies in this field contribute to enhancing such interactions and may open the way for a sustainable Al revolution. Such a revolution is not one of human labor substitution by intelligent machines but one of collaboration through augmentation of human capabilities. One company, Afiniti, has developed such a technology and associated it with a very unusual business model and sales strategy that could very well be a game-changer in the space. Afiniti enhances human interactions by applying behavior-based personalization in the contact center space. Having developed a precise measurement system it only gets compensated on the precisely generated benefits it delivers. Selling such a business model has led the company to transform its sales engagement approach in order to tackle firms' organizational inefficiencies that hindered its ability to sell efficiently. Building the structure, levers and channels necessary to support this strategy, it has also strengthened its competitive position in its newly open market through its first mover advantage business model, its aggressive intellectual property building and its sales network. Finally, it appears that its approach to personalization is fitting in numerous academic fields and very relevant to the specific characteristic of the contact center space. Said to expect public offering in 2017 we still need to see what will be the long-term trajectory of a product that will probably not stay alone in its space. Thesis Supervisor: William K. Aulet Title: Managing Director, Martin Trust Center for MIT Entrepreneurship Senior Lecturer - MIT Sloan School of Management 3 THIS PAGE IS LEFT BLANK INTENTIONNALY 4 Acknowledgements To my Parents without whom I would not be where I am today. Thanks for giving me a great and structuring education, solid and coherent values, a happy life and being amazing role models. Thanks for trusting me, for helping me get up when I was down for making me understand that life is about doing Good not doing well and that effort and hard work is the only way to realize your dreams. To Bill Aulet, for his amazing help throughout the production of this thesis, for his advice and for helping me understand that entrepreneurship is about discipline and people and not genius. I hope this is only the first of many collaborations and the start of a great friendship. To Zia Chishti, for bringing me on such an unbelievable journey and believing in me, as well as for allowing me to go to MIT and live the Afiniti experience at the same time. I hope this is only the beginning of an amazing adventure. To Tom Inskip and Rod Phillips for their support, friendship and trust during what has been the busiest year of a lifetime. Thanks as well for helping me grow my skills as well as become a better leader. Working with you was and still is a privilege. To Bernard Ramanantsoa, Larry Joe Shrum and Frederic Genta, without their support and recommendations I would never have been able to realize this dream and live the experience of a lifetime in one of the most fascinating place on earth. To Nicolas Gallot and Eric Le Flour for helping me throughout this year and achieving so much in my absence. It is an every day pleasure to work with you. To my friends from MIT, P6n6lope, Charles, Andreas, Stephan, Alain, Marc, Thomas, Thilo, Kalman, Andr6 for making this year so special and fun, this is only the beginning of lasting friendships. 5 THIS PAGE IS LEFT BLANK INTENTIONNALY 6 Table of content 1. INTRODUCTION 11 11. MARKET OVERVIEW 13 A. WHAT MAKES Al AND BIG DATA RELEVANT NOW 13 B. WHAT MAKES CALL-CENTER MARKET RELEVANT TO Al AND BIG DATA 17 I1. GENESIS AND OVERVIEW OF AFINITI AND ITS TECHNOLOGY 19 A. FOUNDER'S VISION 19 B. TECHNOLOGY OVERVIEW 20 C. THE MAGIC BEHIND THE BLACK BOX: A CLOSER LOOK AT THE TECHNOLOGY 25 i. Data inputs 25 ii. Importance of choice in a matching algorithm 26 iii. Model Design and influencability analysis 27 IV. BUSINESS MODEL ANALYSIS 29 A. STRENGTHS OF THE MEASUREMENT METHOD 29 B. BIASING THE DECISION PROCESS: No COST / NO INVESTMENT APPROACH 30 C. GETTING THE PRICE RIGHT: AN ANALYSIS OF CHANNEL ECONOMICS AND PRICING METHODOLOGY 31 D. UNIQUENESS OF THE SALES APPROACH: THE CEO OBSESSION IN A B2B CONTEXT 33 i. Challenges to technology deployment: an analysis of organizational inefficiencies 33 ii. Redesigning the sales approach by understanding the role of a CEO in overcoming organizational inefficiencies and driving innovation 35 iii. Building the network of your ambitions 36 E. PROTECTING AN UNTAPPED MARKET BUILDING HIGH BARRIERS TO ENTRY 39 i. Intellectual Property 39 ii. First-mover advantage technology and opportunity cost 41 iii. Accelerated roll-out and Network effects 42 F. WEAKNESSES OF THE BUSINESS MODEL AND POTENTIAL THREAT TO THE BUSINESS 42 i. Lack of comfort of big firms for pay-for-performance models 42 ii. Difficulty to evangelize for a technology in the absence of competition 43 iii. Data security 44 iv. Regulatory framework for the usage of data 45 v. Sales strategy is making people extremely valuable to the company and business very sensitive to key employees churn 46 V. RELEVANCE OF PERSONALIZED AND BEHAVIOR BASED APPROACH TO CUSTOMER MANAGEMENT 47 A. DEFINING PERSONALIZATION IN THE CONTEXT OF AFINITI 47 i. General Concept 47 ii. Feature(s), target, agent & means of Afiniti's personalization 49 iii. Afiniti's personalization within Fan & Poole's ideal type framework 50 B. RELEVANCE AND BENEFITS OF PERSONALIZED CUSTOMER RELATIONSHIP MANAGEMENT IN A DATA ENHANCED WORLD 52 i. Favorable global trends 52 7 ii. Relevance of call-center channel generated information to data-driven commercial personalization 53 iii. Importance and impact of personalized human customer service 54 VI. CONCLUSION 56 VII. BIBLIOGRAPHY 57 8 Exhibits List Exhibit 1: Annual data generation globally Exhibit 2: Microprocessor Cost per Transistor Cycle Exhibit 3: Raw compute performance of global supercomputers measured Exhibit 4: Price per unit of compute Exhibit 5: Comparison of companies' analytical capabilities and business performance Exhibit 6: Customer Service Satisfaction by Channel Exhibit 7: Afiniti intelligent routing solution Exhibit 8: Afiniti measurement cycles Exhibit 9: Data inputs into Al matching algorithm Exhibit 10: Choice influence on Afiniti's algorithms performance Exhibit 11: From historical data to real-time pairing optimization Exhibit 12: Influencability Matrix by Industry Exhibit 13: Afiniti Incremental Sales Value Creation - Telecom Industry Example Exhibit 14: Reporting function for call-centers within organization Exhibit 15: Traditional firm organizational structure vs. Afiniti impact and benefits Exhibit 16: Afiniti's sales effort focus Exhibit 17: Afiniti's Coverage Map of Global Telecoms & Pay-TV Industry Exhibit 18: Afiniti's Coverage Map of Global Financial Services Industry Exhibit 19: List of registered patents by Afiniti at the United States Patents and Trademark Office Exhibit 20: Data protection legislation in the EU from DPD (1990) to GDPR (2012) Exhibit 21: Personalization Ideal Types by Fan & Poole (2006) 9 THIS PAGE IS LEFT BLANK INTENTIONNALY 10 I. Introduction "The sad thing about artificial intelligence is that it lacks artifice and therefore intelligence." Jean Baudrillard This quote by French philosopher Jean Baudrillard highlights one of the key challenges at stake when it comes to the development and usage of Artificial Intelligence (AI) technologies. This challenge is that computer enabled intelligence, despite its intrinsically strong computational power that matches and exceeds the one of humans in many fields, is nowhere near to match or even mimic humans inner ability to interact with or influence on one another. In the information age, Al is the ultimate step that will and is already shaking and redesigning the world. We are living in a world where intelligent machines are starting to take over jobs and disrupt entire industries in what is our world's Third Industrial Revolution (Rifkin, 2011).
Load more

Recommended publications
  • Tension Transformation
    SHORENSTEIN the walter h. shorenstein asia-pacific research center APARC stanford university center overview 200 6–2007 Tension&Transformation Modern Asia’s Growing Pains SHORENSTEIN APARC The Walter H. Shorenstein Asia-Pacific Research Center (Shorenstein APARC ) is a unique Stanford University institution dedicated to the interdisciplinary study of contemporary Asia. Shorenstein APARC ’s mission is: • To produce and publish outstanding interdisciplinary Asia-Pacific–focused research • To educate students, scholars, and corporate and governmental affiliates • To promote constructive interaction to influence U.S. policy toward the Asia-Pacific • To guide Asian nations on key issues of societal transition, development, U.S. -Asia relations, and regional cooperation. photo: (cover) City street in Qingdao, China. This coastal cit y— which was colonized at different times by Germany, Japan, and Hong Kong and retains many architectural features of those countrie s— has undergone rapid growth in recent years. credit: Kay Shimizu Contents 3 Director’s Message 6 Donors 8 Supporting Shorenstein APARC 12 Research 20 Outreach 26 Publications 30 Fellowships 34 Programs 54 People 56 Financial Information Shorenstein APARC Programs pg 34 pg 38 pg 43 pg 47 pg 52 Established in 1982 , The Stanford Korean The Southeast Asia The Stanford Formally established the Corporate Affiliates Studies Program ( KSP ) Forum ( SEAF ) is dedi - Program on Regions in January 2007 , Visiting Fellows focuses on multi- cated to researching of Innovation and the Stanford China Program introduces disciplinary, social contemporary, policy- Entrepreneurship Program ( SCP ) is Asia-based fellows to science –oriented, relevant Southeast (SPRIE ) seeks to a university-wide American life and collaborative research Asian affairs.
    [Show full text]
  • A Ftrg Half Yearly Report Lo
    TRG VISION To be the global leader in providing business process outsourcing services. TRG MISSION We aim to be the most efficient provider of business process outsourcing services by setting the industry standards for cost and quality of services. We will grow through acquisition of other business process outsourcing companies that can benefit from our expertise, as well as through organic growth resulting from the strength of our franchise. Our long term success will be driven by our relentless focus on recruiting and developing the most talented pool of human capital in our industry TABLE OF CONTENTS Corporate Information 05 Report of the Directors 06 Auditor’s Review Report 11 Condensed Interim Unconsolidated Financial Information of TRG Pakistan Limited 12 Condensed Interim Consolidated Financial Information of TRG Pakistan Limited 25 CORPORATE INFORMATION Board of Directors Chief Financial Officer Peter H.R. Riepenhausen Hassan Farooq Chairman Muhammad Ziaullah Khan Chishti Legal Advisor CEO Lexium - Attorneys at Law Ali Jehangir Siddiqui Zafar Iqbal Sobani Auditors Muhammad Ali Jameel KPMG Taseer Hadi & Co. John Leone Chartered Accountants Mohammedullah Khan Khaishgi Patrick McGinnis Ameer S. Qureshi Shares Registrar Rafiq K. Dossani THK Associates (Pvt.) Ltd. Shares Department, Audit Committee 2nd Floor, State Life Bldg. No.3, Patrick McGinnis - Chairman Dr. Ziauddin Ahmed Road, Karachi. Ameer S. Qureshi UAN: (021) 111-000-322 Rafiq K. Dossani Fax: (021) 35655595 Registered Office HR Recruitment & Centre Point Building, Level 18, Plot Remuneration Committee No. 66/3-2, Off. Shaheed-e-Millat John Leone - Chairman Expressway, Near KPT Interchange Peter H.R. Riepenhausen Flyover, Karachi-74900, Pakistan Zafar Iqbal Sobani UAN: (021) 111-874-874 Fax: (021) 35805893 TRG PAKISTAN LIMITED 05 Report of the Directors For the six months ended December 31, 2015 Your Directors are pleased to present the standalone and consolidated financial statements of TRG Pakistan Limited for the six months ended December 31, 2015.
    [Show full text]
  • Betrayals of Another Kind
    Betrayals of Another Kind Islam, Democracy and The Army in Pakistan Lt Gen Faiz Ali Chisti (Retd) H.I.M;S Bt Reproduced by: Sani H. Panhwar Member Sindh Council, PPP B etraya lsofA notherKind Islam ,Democracya nd The A rmy inP a kistan L tGen FaizA liC histi(Retd) H .I.M ;SB t (Second Edition:Revised& Enlarged) Reproduced B y: Sa niH .P a nhwa r M emberSindh C ouncil CONTENTS PREFACE .. .. .. .. .. .. .. 1 Chapter One Playing War Games .. .. .. 5 Chapter Two Bhutto Zia and Myself .. .. 13 Chapter-Three Towards Martial Law .. .. 35 Chapter-Four The Murder Trial .. .. .. 93 Chapter-Five Was I Zia's Keeper? .. .. .. 98 Chapter-Six The Man from Nowhere .. .. 112 Chapter-Seven Accountability A Fiasco .. .. 131 Chapter-Eight The Elections Cell Diary .. .. 142 Chapter-Nine Elections: Yes or No? .. .. 164 Chapter-Ten Commitment or Cover-up ? .. .. 177 Chapter-Eleven Who Killed Zia? .. .. .. 187 Chapter-Twelve Lost Labours .. .. .. 194 Chapter-Thirteen A Canadian Connection .. .. 203 Chapter-Fourteen Soldiering For The People .. .. 216 Chapter-Fifteen Crises of Foreign Policy .. .. 226 Chapter-Sixteen Gentleman Cadet to General .. 240 Annexures & Appendices .. .. .. .. .. 245 Annexure 'A' Chishti And Azad Kashrmir .. .. 246 Annexure 'B' Chishti On Elections .. .. .. .. 254 Annexure 'C' Chisht's Press Conferences .. .. .. 270 Annexure 'D.' Chishti: A Background .. .. .. 281 Annexure 'E' Reviews And opinions .. .. .. 283 PREFACE In July 1977 the Army took over the civil administration of Pakistan to protect democracy. It was a move widely welcomed by the people at the time. The key man Gen Mohammad Zia-ul-Haq the Chief Martial Law Administrator, later betrayed the trust placed in Pakistan's armed forces, when he proved unwilling to fulfill his pledge of holding elections.
    [Show full text]
  • These Are the Times 2
    STANFORD INSTITUTE FOR INTERNATIONAL STUDIES ANNUAL REPORT 2003 these are the times 2 TITLE to seek answers to the questions that shape our contemporary world 1 How prepared is the United States for a biological or radiological terrorist attack? How do we design new arms control measures to reduce the threat of nuclear proliferation? How can Indonesia, the world’s largest Muslim country, survive chaos and breakup? How are animals and plants responding to global warming, and how can we promote proactive conservation measures? How can we mitigate the ecological and social impact of worldwide coastal land mismanagement? What constraints does corruption put on economic growth, governance, and the rule of law? How does the use of advanced medical technology around the world affect healthcare costs and outcomes? How is research at Stanford IIS being taught in ?U.S. and international secondary schools? these are the challenges we face as we seek to make progress toward a peaceful, prosperous world this is the research that transcends boundaries of discipline, language, culture, and country. biology law medicine political science history economics sociology engineering THE ANSWERS TO TODAY’S BIG QUESTIONS CONCERNING INTERNATIONAL SECURITY, THE ENVIRONMENT, VIOLENT CONFLICTS, PEACEKEEPING, AND INTERNATIONAL HEALTH REQUIRE RESEARCH THAT TRANSCENDS TRADITIONAL DISCIPLINES AND ACADEMIC BOUNDARIES. THEY REQUIRE LINKING POLITICAL SCIENTISTS WITH ECONOMISTS, ENGINEERS WITH PHYSICIANS, HISTORIANS WITH LEGAL SCHOLARS, AND THEY REQUIRE SEEKING OUT NEW PARTNERS IN THE CORPORATE WORLD, GOVERNMENTS, AND NON-GOVERNMENTAL ORGANIZATIONS. this is the knowledge that sparks new answers to the world’s critical problems and urgent issues. PREPARING THE NEXT GENERATION OF SCHOLARS, WHETHER IN INTERNATIONAL SECURITY, DEMOCRACY BUILDING, OR THE GLOBAL ENVIRONMENT, MEANS STRIVING FOR THE HIGHEST ACADEMIC STANDARDS.
    [Show full text]
  • 2016 Annual Report
    DIGITAL GLOBE SERVICES, LTD. Annual Report As at and for the year ended 30June 2016 The DGS Group is a global provider of customer acquisition and online advertising solutions to large, consumer-facing organisations and B2B service providers Digital Globe Services, Ltd. (the "Company", the “Group" and together with its subsidiaries "DGS") Final Results for the year ended 30 June 2016 Digital Globe Services, Ltd. (AIM: DGS), a leading provider of digital marketing solutions for large, consumer-facing organisations, is pleased to report its Final Results for the year ended 30 June 2016. Financial Highlights (US dollars) • Record revenue as a result of continued growth in core business and new verticals o Revenue increased 19% to $47.8M (FY15: $40.3M) o Revenue from verticals outside of the Company’s core telecoms and media clients increased to $19.2M (FY15: $15.3M) • Gross margin compression in second half due primarily to increased marketing investment in core business and new verticals, resulting in gross margin for the year of 27.6% (FY15: 32.7%) o Gross profit of $13.2M (FY15: $13.2M) • Adjusted EBITDA* margin of 5.3% (FY15: 7.3%), reflecting investments in core business, technology enhancements and acquisition of on-shore call centre o Adjusted EBITDA* of $2.5M (FY15: $3.0M) o Underlying adjusted EBITDA of $3.3M before reallocation of $0.8M of revenue reversal • Net loss of $4.9M driven primarily by non-cash goodwill impairment of $1.4M, write-down of $3.3M of aging accounts receivables and $0.8M of revenue reversal** • Basic (loss)
    [Show full text]
  • Epic CEO Slams Apple's Fees As Unfair on Trial's First
    P2JW124000-6-A00100-17FFFF5178F ****** TUESDAY,MAY 4, 2021 ~VOL. CCLXXVII NO.103 WSJ.com HHHH $4.00 DJIA 34113.23 À 238.38 0.7% NASDAQ 13895.12 g 0.5% STOXX 600 439.92 À 0.6% 10-YR. TREAS. À 8/32 , yield 1.606% OIL $64.49 À $0.91 GOLD $1,791.40 À $24.10 EURO $1.2065 YEN 109.07 Travel From India Restricted as Covid-19 Crisis Intensifies Buffett’s What’s News Company Picksan Business&Finance Eventual erkshireHathaway CEO BWarren Buffett, who has led the conglomerate Successor for more than 50 years, is to be succeeded in the role by vicechairman Greg Abel, Vice chairman Abel but the promotion isn’t ex- pected immediately. A1 to be Berkshire’s CEO, “Fortnite” maker Epic but promotion isn’t Games deliberately violated expected immediately Apple’s app-marketplace rules to showthe powerAp- BY GEOFFREY ROGOW ple wields and howittakes an AND JUSTIN BAER unfair shareofmoney from GES software developers, Epic’s IMA BerkshireHathaway Inc. CEO testified in court. A1 ETTY Chief ExecutiveWarren Buffett, Fed chief Powell said /G the billionairewho has led the AY rules on lending in low-in- NW conglomeratefor morethan 50 come communities should CO years, is to be succeeded as A be extended to cover all CC CEObyvicechairman Greg firms providing consumer Abel, putting to rest one of the REBE credit, not just banks. A2 DIRE: Volunteers treat Covid-19 patients with oxygen at a makeshift clinic in a parking lot in New Delhi on Monday. The biggest succession questions in wave of cases is leading some nations to restrict their owN citizens from returning from the South Asian country.
    [Show full text]
  • Pakistani Diaspora in the USA
    Philanthropy research on Pakistani Diaspora by Pakistani Diaspora in the USA Pakistan Centre for Philanthropy The cover design symbolizes philanthropy. The giving hand. Resilient through time. Benevolent yet respectful. Boundless, resonating across boundaries. Shifting across the limits of geography intact; one true timeless spirit. The spirit of giving. To go on the inside back cover About the Centre The Pakistan Centre for Philanthropy government to identify credible partners (PCP) is an independent nonprofit support for social development. Certification also organization licensed under section 42 of provides NPOs a fast track to tax the Companies Ordinance 1984. Located exemption. in Islamabad, it is led by a Board of Directors comprising eminent citizens and Research Studies aim to explore factors leaders from business and civil society that affect/ have the potential to affect the organizations. quantum of philanthropy resources that may be made available for development. PCP was established in August 2001 as a Recent studies include ‘Creating an direct outcome of the Conference on Enabling Legal Framework for Nonprofit Indigenous Philanthropy held in October Organizations’, ‘Philanthropy and 2000 in Islamabad. The Conference, Leadership: A Study on the Giving attended by the President of Pakistan and Practices of High Networth Individuals’, His Highness the Aga Khan, ‘Philanthropy by Pakistani Diaspora in the recommended the setting up of a USA’ and ‘Corporate Philanthropy in “permanent institutional vehicle to Pakistan: The Case
    [Show full text]
  • Biia Newsletter Issue 08 01
    BIIA NEWSLETTER ISSUE 10 II - 2018 OCTOBER II - 2018 ISSUE Pages 2 - 3 Late Breaking News: BIIA 2019 Biennial Conference - Call for Papers and Conference Ideas BIIA’s Latest Milestone: The Content of BIIA.com Has Reached 10,000 Articles Tim Cook’s Blistering Attack on the ‘Data Industrial Complex’ Pages 4 - 10 Member News: Refinitiv (Formerly Thomson Reuters) Partners with Squirro FICO and U.S. Chamber of Commerce Release First U.S. Cybersecurity Assessment Creditsafe Expands Global Business Intelligence with the Addition of Argentina and Chile FICO Decision Management Platform Streaming is now in the Oracle Cloud D&B Links Accounts Receivable (AR) Data To Business Credit Reports Radius in Partnership with Dun & Bradstreet TransUnion Q3 Revenue Growth Up 21% TransUnion Announces the Launch of IDVision with iovation TransUnion’s Strategic Rationale for Acquiring iovation Pages 11 - 12 Industry News: Oracle Acquires DataFox PwC Enters the KYC Arena by Acquiring RegTech Solutions Cyber Criminals Are Outspending Business Pages 13 - 14 Artificial Intelligence: Artificial Intelligence: Winter Is Coming Pages 15 - 18 Credit Bureau News: FICO Plans Big Shift in Credit-Score Calculations, Potentially Boosting Millions of Borrowers Experian, FICO and Finicity Launch New Ultra FICO Credit Score Access to Credit Registers: Portugal’s Competitive Authority Asks for Fair Play European Data Protection Board (EDPB): Dealing with 80,000 Data Breach Notifications Equifax and Yodlee in Partnership Equifax, Experian & TransUnion are Facing New York Financial Cybersecurity Rules World Consumer Credit Reporting Conference Focused on Financial Inclusion, Data Security and the Future of Credit Markets Copyright © BIIA 2018 - For Member Internal Use Only – To Request Permission to Publish Contact: [email protected] The content of this newsletter does not necessarily reflect the opinion of BIIA and its members.
    [Show full text]
  • Macky Mubarak
    A Tale of Two Networks Pakistan: The Untold Story of Technology & Entrepreneurship Introduction Asad Jamal, founder of ePlanet Ventures, a technology fund based in Silicon Valley, faced a dilemma. A recent business plan submitted by an entrepreneur based in Pakistan had rekindled nagging thoughts that Pakistan should be considered a strategic play for his venture fund. Although of Pakistani origin, Asad had spent the majority of his life away from the country, after getting his BSc (Honors) from The London School of Economics. He had developed an outstanding track record at ePlanet Ventures by demonstrating his ability to identify promising opportunities in the Advertising & Media, Communication & Wireless, Computing Software, Consumer Internet, Energy, Enterprise Software, Financial, Life Sciences, Network, Optical, Security, and Storage Networks space. As with any 1 successful VC, he was always on the lookout for new horizons, and once again turned his thoughts to what he had witnessed in Pakistan during his visits over the previous 10 years. Regulatory reform and a strong economy “GDP growth has been strong in recent years,” at between 6.5 and 8.6% for the last 4 years. “In the past, GDP growth in Pakistan has been held back by political instability, poor and inconsistent policies (rampant corruption at the top) and, more fundamentally, by the economy’s narrow production base. However, in the last five years wide-ranging reforms, an aggressive privatization program, a domestic consumer boom, moves to invest in the textile sector, and substantial foreign aid inflows have underpinned a pick-up in growth.”1 Figure 1: Foreign Direct Investment, net inflows (% of GDP) As a country on the verge of bankruptcy prior to 9/11, Pakistan’s fortunes have seen a remarkable turnaround.
    [Show full text]
  • The 5 Stocks You Need to Watch in 2019
    4343 Star Stocks to Smash Starthe Market Stocks to Smash the Market Plus, the 5 stocks you need to watch in 2019. www.rubicoin.com 1 43 Star Stocks to Smash the Market Table of Contents An Introduction to Our Star Stocks 3 Idexx Laboratories (IDXX) 71 2U (TWOU) 5 Markel Corp (MKL) 75 Align Technology (ALGN) 8 Match Group (MTCH) 78 American Tower (AMT) 11 Mercado Libre (MELI) 81 Arista Networks (ANET) 14 Paycom (PAYC) 85 Atlassian (TEAM) 17 PureFunds ISE Cyber Security ETF (HACK) 88 Baozun (BZUN) 20 Pure Storage (PSTG) 91 BlackLine (BL) 22 Retail Opportunity Investments Corp (ROIC) 94 Calavo Growers (CVGW) 25 ServiceNow (NOW) 97 Chegg (CHGG) 28 Shopify (SHOP) 100 Cognex (CGNX) 32 ShotSpotter (SSTI) 103 Cognizant Technology Solutions (CTSH) 35 Silicon Valley Bank (SIVB) 106 Constellation Brands (STZ) 38 Teladoc 109 Copart (CPRT) 41 The Trade Desk (TTD) 113 Ctrip (CTRP) 43 TrueCar (TRUE) 116 DocuSign (DOCU) 46 Trupanion (TRUP) 119 Duluth Trading (DLTH) 49 Twilio (TWLO) 122 Ellie Mae (ELLI) 52 Ultimate Software (ULTI) 125 Evolent Health (EVH) 55 Veeva Systems (VEEV) 128 Factset (FDS) 58 Wix (WIX) 131 Gentex (GNTX) 61 Workday (WDAY) 134 Global Robotics & Automation ETF (ROBO) 64 Our Five Stocks to Watch in 2019 137 Huazhu Hotels Group (HTHT) 67 Disclosure 143 www.rubicoin.com 2 43 Star Stocks to Smash the Market An Introduction to Our Star Stocks or more than three years, our analyst team here at Rubicoin has been handpicking the best investment opportunities that we see on the market Fto feature in the Invest app.
    [Show full text]
  • TRG Vision TRG Mission I
    TRG Vision To be the global leader in providing business process outsourcing services. TRG Pakistan Limited TRG Mission We aim to be the most efficient provider of business process outsourcing services by setting the industry standards for cost and quality of services. We will grow through acquisition of other business process outsourcing companies that can benefit from our expertise, as well as through organic growth resulting from the strength of our franchise. Our long term success will be driven by our relentless focus on recruiting and developing the most talented pool of human capital in our industry. i Table of Contents Corporate Information 01 TRG Pakistan Limited Notice of Annual General Meeting 02 Directors’ Report 03 Statement of Compliance with the code of Corporate Governance 07 Auditor’s Review Report on the Statement of Compliance with the Code of Corporate Governance 09 Pattern of Shareholding 10 Historical Financial Information 15 Standalone Financial Statements of TRG Pakitan Limited 18 Consolidated Financial Statements of TRG Pakistan Limited and subsidiaries 42 Form of Proxy iii Corporate Information Board of Directors Company Secretary Peter H.R. Riepenhausen Syed Muhammad Talib Raza Chairman Muhammad Ziaullah Khan Chishti Chief Financial Officer CEO TRG Pakistan Limited Muhammad Ali Jameel Hassan Farooq Ameer S. Qureshi Patrick McGinnis Legal Advisor John Leone Lexium - Attorneys at Law Rafiq K. Dossani Abu Bakar Chowdhury Auditors Mohammadullah Khan Khaishgi KPMG Taseer Hadi & Co. Saleem Butt Chartered Accountants Shares Registrar THK Associates (Pvt.) Ltd. Share Department, Audit Committee 2nd Floor, State Life Bldg. No.3, Muhammad Ali Jameel - Chairman Dr. Ziauddin Ahmed Road, Karachi.
    [Show full text]
  • Zia Chishti, Founder & CEO of Afiniti
    Stephens Hosted Lunch with Zia Chishti, Founder & CEO of Afiniti June 11, 2019 | New York | 11:30 am ET The meeting will focus on artificial intelligence/machine learning (AI/ML) and innovations around contact center and customer experience sector. Afiniti’s early customers are large enterprise & service provider call centers which are using its AI technology to automate agent interactions with customers, improve revenue potential, and facilitate a more delightful customer experience. Interested software growth investors (looking for an AI/customer engagement angle or having exposure to the following stocks — AVYA, AMZN, CRM, EGHT, FIVN, LPSN, MSFT, NOW, NICE, TWLO, VRNT, VG, ZEN) should contact your Stephens sales representative. Management — Afiniti Zia Chishti Founder & CEO Lunch Host Dmitry Netis Managing Director Enterprise & Cloud Infrastructure (212) 891-1762 [email protected] Space will be limited. Meeting date and time subject to change. To join this event or to obtain more information, please contact your Stephens sales representative. About Zia Chishti & Afiniti Prior to founding Afiniti, Zia was the founding Chairman and CEO of Align Technology, a medical device technology company that he led from startup to IPO, and is currently valued at over $25 billion on the NASDAQ. Zia also served in the mergers and acquisitions department of Morgan Stanley in New York and London, and briefly served as a management consultant with McKinsey & Company in London. Zia received his MBA from Stanford University and his BA from Columbia University where he majored in Economics and Computer Science and was a member of the varsity crew team. Zia is an avid skier and chess player.
    [Show full text]