Healthviewsfall03

A Publication of RIVERVIEW HEALTH CENTRE Riverview President Norm Kasian and student nurse Sara Reid, of the Red River College/University of Manitoba Joint Baccalaureate Nursing Fall 2003 • Vol. 12 • No. 2 Program, enjoyed their time at the Alzheimer Coffee Break on September 18. Health Information Services Riverview Health Centre Staff Supports Centre-Wide Quality Help Raise Awareness and Funds Initiatives for Alzheimer Disease ealth Information Services at the cards, review them, route hen staff at Riverview "Once again the event was HRiverview Health Centre has them to the appropriate place and WHealth Centre shared a very well supported," notes evolved into a lot more than just track what action follows,” says morning cup of coffee on Cerqueti. "People feel it's such a medical records department. Zaborniak. Thursday, September 18, they also a good cause and they are very These days, the department shared in a project that supports generous with their donations." looks after three core services: Health Information the Alzheimer Society of In total, the event raised $353.00 health information, which includes Manitoba. For a number of years, for the Alzheimer Society of patient records and electronic Services has evolved the Centre has joined in the Manitoba. datasets; communication systems, Alzheimer Coffee Break, a The Society is involved including telephone, voice mail into a lot more than national fundraising with many of the families and the operation of Riverview’s event that promotes whose loved ones information centre; and corporate just a medical records awareness while later come to live information and decision support, raising on the Centre’s which includes supporting hospital- department. revenues. Alzheimer wide quality initiatives. "We had Unit. "They According to Pat Zaborniak, For example, one comment a family also provide Manager of Health Information card lamented that a patient on member of pamphlets Services, it’s in the latter area that the Palliative Care Unit could not one of our and staff her department has experienced its get a personal phone line set up in Alzheimer education," most positive growth when it a timely manner by the external patients adds comes to quality. phone provider. This left her with pour coffee Cerqueti. The customer comment card no way of communicating with her again this Riverview system is one example of where family after they left the Centre. year," says Health Centre her department is an integral part Zaborniak and her team Laurie Cerqueti, provides services of providing quality service. sprang into action. Partnering with Patient Care and programs to “In order to make it work, reps from Patient Care and Finance, Manager on the patients living with someone has to actually pick up they developed a “home grown” Alzheimer Unit and an Alzheimer disease in a unit phone system, which can be offered organizer of the event at Riverview. specifically designed to meet their at a reasonable charge, 24 hours a Riverview Health Centre’s particular needs. Private rooms Inside This Issue day. “Now, even if a patient comes President, Norm Kasian, also and an abundance of natural light in the middle of the night, a phone Staff Appreciation Day . .2 volunteered for a shift. contribute to a home-like atmos- can be set up before the family Open to phere. Three Staff Awards . .2 leaves,” says Zaborniak. both public and The Alzheimer Society As well, the End of Life Care . .3 Health Information Services is staff, the Coffee walls are lined RHC’s Palliative Care Program 3 also responsible for processing the Break was held is involved with landmarks, Computers on Palliative Unit . .3 surveys every family receives when between 8:00 such as quilts, Thanks for Entertainment Systems .3 a patient is discharged. Taking over a.m. and 11:00 with many of the to help residents Donor Recognition Event . .4 that job has freed up unit staff to a.m. in the identify where Heritage Museum Opens . .4 deliver the hands-on medical care. Centre’s main families whose they are and It works like this: Zaborniak’s staff RBC Golf Tournament . .5 Cafeteria. how to find their send the survey out. When it comes loved ones later come Family Funds Balcony . .5 Nutritional rooms. back, they analyze the results, then services provided Meanwhile, An Event for the Birds . .5 to Riverview’s share them with the departments the baking and the oval shape Festival of Lights . .6 and services. beverages, sales Alzheimer Units. of the hallways Oasis Team . .6 “This way, Centre staff of which went to allows patients Foundation Contributors . .6 don’t have to worry about the the Alzheimer to meet their AOTS Men’s Club . .7 administrative side of the surveys,” Society. need for continuous pacing in a New Sign . .7 says Zaborniak. “They just need to Many people also made corridor that never comes to an Supporting United Way . .7 focus on what we find out. For donations and had their name placed end. The units also connect to an example, if a family says they President’s Forum . .8 on one of the coffee cup stickers on enclosed outdoor wanderway that didn’t receive enough information, Princess Elizabeth Guild . .8 the wall. A pledge of $5 or more lets patients safely go for walks to we can look at initiatives that give merited an entry into a draw for enjoy the outdoors. Day Hospital Open House . .8 families more information.” several prizes. “Health Information” continued on page 8… R3L 2P4 R3L Winnipeg, Manitoba Winnipeg, 40015910 One Morley Avenue Morley One Employees Receive Awards at Staff Appreciation Event Staff Appreciation: Music is Theme for Day The staff appreciation Susan Mason (left), Patient Care Diane Hoddinot (left), RHC Molly Blake (middle) receives Manager and Sandra Stewart Dietitian and a member of the her award from Helen Zielinski reception this year was literally (right), Executive Director of the Corporate Education Committee, (left), Clinical Educator and a “music to the ears” for the 775- RHC Foundation, are present when presents Laurie Cerqueti member of the Corporate Shawna-Lyn McPhee receives (middle) with her award, while Education Committee, and plus employees at Riverview her Bursary from Bob Brennan, Pat Johnston, Patient Care Shirley Ladd, Manager of Allied Health Centre. Chair of the RHC Foundation. Administrator, looks on. Health. The June 11 event, held The Robert (Bob) B. The Jean Cummings The Nitikman in the Courtyard Café, had a Brennan Education Bursary Bursary Award musical theme. As employees hawna-Lyn McPhee became he recipient of the Jean he 2003 recipient of the enjoyed cake and coffee, they Sthe first recipient of the new TCummings Bursary for 2003 TNitikman Award is Molly Blake, relaxed to a varied selection of Robert (Bob) B. Brennan Education is Laurie Cerqueti, Patient Care the Infection Control Practitioner Bursary on June 11. Named in Manager of AB1. This award provides at Riverview Health Centre. music, piped into the courtyard honour of the Riverview Health employees pursuing work-related This award was established through the Centre’s public Centre Foundation’s inaugural continuing education with financial in 1988 in memory of former Chair, who has been serving in this assistance, and Cerqueti is a most Manitoba judge, the Honourable address system. post for five years, the bursary is deserving recipient. Israel Nitikman. It provides funds But the high note of the provided to assist Centre employees In the three years she has for recipients to further their in continuing their professional worked at Riverview Health education in a way that will benefit afternoon was the presentation education. Centre, she has been active on the practice of nursing at the Centre. of a small FM radio with McPhee is a worthy recipient many committees (including one Blake began her career as a of this honour. She has been looking at pain measurement in nurse at Riverview in 1996. She earphones to each and every employed at the Centre since cognitively impaired residents), assumed her current position in staff person by their immediate 1996, when she was hired as the the Nursing Quality Improvement May 2001 and is working towards Respiratory Attendant for the Committee, the Corporate Policy a masters degree in health care supervisor. Huff and Puff Club. She joined and Procedure Committee and systems through a distance educa- “It was nice because the Centre’s Respiratory Program the regional Special Needs Task tion course offered by Athabaska (2 East) in May 1996 as their full- Force. University. every manager presented their time Activity Worker. Cerqueti has attended The university course she is employees with the gift and “Shawna is a very positive conferences and workshops on taking is only one aspect of her personally thanked them for person who is well-suited to working topics ranging from person-centered continuing education. She is also with patients with chronic disease,” care to caring for people with active in both locally and nationally- the work they do every day,” says Susan Manson, Patient Care delirium and dementia, and has sponsored courses in the area of said Nancy Steski, Supervisor Manager on 2 East. “She is a presented at conferences, workshops infection control. As well, she is an natural with her sense of humour, and in-services on such topics as active participant in the Manitoba of Support Services and chair her listening skills and her ability sensory stimulation, enhancing care chapter of the Community and of the Staff Events Planning to be empathetic. Patients are and “Special Needs: Special People.” Hospital Infection Control comfortable with her and she is Cerqueti is a “role model Association. Team. respected by everyone.” for other team members and uses “Molly takes advantage of any Employees who were not McPhee has also accepted positive problem-solving approaches opportunity for education in the responsibilities over and above in her management style,” says her area of infection control,” says her able to attend the staff appreci- her work duties at the Centre.

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