A Publication of RIVERVIEW HEALTH CENTRE

Riverview President Norm Kasian and student nurse Sara Reid, of the Red River College/University of Manitoba Joint Baccalaureate Nursing Fall 2003 • Vol. 12 • No. 2 Program, enjoyed their time at the Alzheimer Coffee Break on September 18. Health Information Services Riverview Health Centre Staff Supports Centre-Wide Quality Help Raise Awareness and Funds Initiatives for Alzheimer Disease

ealth Information Services at the cards, review them, route hen staff at Riverview "Once again the event was HRiverview Health Centre has them to the appropriate place and WHealth Centre shared a very well supported," notes evolved into a lot more than just track what action follows,” says morning cup of coffee on Cerqueti. "People feel it's such a medical records department. Zaborniak. Thursday, September 18, they also a good cause and they are very These days, the department shared in a project that supports generous with their donations." looks after three core services: Health Information the Alzheimer Society of In total, the event raised $353.00 health information, which includes Manitoba. For a number of years, for the Alzheimer Society of patient records and electronic Services has evolved the Centre has joined in the Manitoba. datasets; communication systems, Alzheimer Coffee Break, a The Society is involved including telephone, voice mail into a lot more than national fundraising with many of the families and the operation of Riverview’s event that promotes whose loved ones information centre; and corporate just a medical records awareness while later come to live information and decision support, raising on the Centre’s which includes supporting hospital- department. revenues. Alzheimer wide quality initiatives. "We had Unit. "They According to Pat Zaborniak, For example, one comment a family also provide Manager of Health Information card lamented that a patient on member of pamphlets Services, it’s in the latter area that the Palliative Care Unit could not one of our and staff her department has experienced its get a personal phone line set up in Alzheimer education," most positive growth when it a timely manner by the external patients adds comes to quality. phone provider. This left her with pour coffee Cerqueti. The customer comment card no way of communicating with her again this Riverview system is one example of where family after they left the Centre. year," says Health Centre her department is an integral part Zaborniak and her team Laurie Cerqueti, provides services of providing quality service. sprang into action. Partnering with Patient Care and programs to “In order to make it work, reps from Patient Care and Finance, Manager on the patients living with someone has to actually pick up they developed a “home grown” Alzheimer Unit and an Alzheimer disease in a unit phone system, which can be offered organizer of the event at Riverview. specifically designed to meet their at a reasonable charge, 24 hours a Riverview Health Centre’s particular needs. Private rooms Inside This Issue day. “Now, even if a patient comes President, Norm Kasian, also and an abundance of natural light in the middle of the night, a phone Staff Appreciation Day ...... 2 volunteered for a shift. contribute to a home-like atmos- can be set up before the family Open to phere. Three Staff Awards ...... 2 leaves,” says Zaborniak. both public and The Alzheimer Society As well, the End of Life Care ...... 3 Health Information Services is staff, the Coffee walls are lined RHC’s Palliative Care Program 3 also responsible for processing the Break was held is involved with landmarks, Computers on Palliative Unit . .3 surveys every family receives when between 8:00 such as quilts, Thanks for Entertainment Systems .3 a patient is discharged. Taking over a.m. and 11:00 with many of the to help residents Donor Recognition Event . . . . .4 that job has freed up unit staff to a.m. in the identify where Heritage Museum Opens . . . . .4 deliver the hands-on medical care. Centre’s main families whose they are and It works like this: Zaborniak’s staff RBC Golf Tournament ...... 5 Cafeteria. how to find their send the survey out. When it comes loved ones later come Family Funds Balcony ...... 5 Nutritional rooms. back, they analyze the results, then services provided Meanwhile, An Event for the Birds ...... 5 to Riverview’s share them with the departments the baking and the oval shape Festival of Lights ...... 6 and services. beverages, sales Alzheimer Units. of the hallways Oasis Team ...... 6 “This way, Centre staff of which went to allows patients Foundation Contributors . . . . .6 don’t have to worry about the the Alzheimer to meet their AOTS Men’s Club ...... 7 administrative side of the surveys,” Society. need for continuous pacing in a New Sign ...... 7 says Zaborniak. “They just need to Many people also made corridor that never comes to an Supporting United Way ...... 7 focus on what we find out. For donations and had their name placed end. The units also connect to an example, if a family says they President’s Forum ...... 8 on one of the coffee cup stickers on enclosed outdoor wanderway that didn’t receive enough information, Princess Elizabeth Guild ...... 8 the wall. A pledge of $5 or more lets patients safely go for walks to we can look at initiatives that give merited an entry into a draw for enjoy the outdoors. Day Hospital Open House . . . .8 families more information.” several prizes.

“Health Information” continued on page 8…

R3L 2P4 R3L

Winnipeg, Manitoba Winnipeg,

40015910 One Morley Avenue Morley One Employees Receive Awards at Staff Appreciation Event Staff Appreciation: Music is Theme for Day

The staff appreciation Susan Mason (left), Patient Care Diane Hoddinot (left), RHC Molly Blake (middle) receives Manager and Sandra Stewart Dietitian and a member of the her award from Helen Zielinski reception this year was literally (right), Executive Director of the Corporate Education Committee, (left), Clinical Educator and a “music to the ears” for the 775- RHC Foundation, are present when presents Laurie Cerqueti member of the Corporate Shawna-Lyn McPhee receives (middle) with her award, while Education Committee, and plus employees at Riverview her Bursary from Bob Brennan, Pat Johnston, Patient Care Shirley Ladd, Manager of Allied Health Centre. Chair of the RHC Foundation. Administrator, looks on. Health. The June 11 event, held The Robert (Bob) B. The Jean Cummings The Nitikman in the Courtyard Café, had a Brennan Education Bursary Bursary Award musical theme. As employees hawna-Lyn McPhee became he recipient of the Jean he 2003 recipient of the enjoyed cake and coffee, they Sthe first recipient of the new TCummings Bursary for 2003 TNitikman Award is Molly Blake, relaxed to a varied selection of Robert (Bob) B. Brennan Education is Laurie Cerqueti, Patient Care the Infection Control Practitioner Bursary on June 11. Named in Manager of AB1. This award provides at Riverview Health Centre. music, piped into the courtyard honour of the Riverview Health employees pursuing work-related This award was established through the Centre’s public Centre Foundation’s inaugural continuing education with financial in 1988 in memory of former Chair, who has been serving in this assistance, and Cerqueti is a most Manitoba judge, the Honourable address system. post for five years, the bursary is deserving recipient. Israel Nitikman. It provides funds But the high note of the provided to assist Centre employees In the three years she has for recipients to further their in continuing their professional worked at Riverview Health education in a way that will benefit afternoon was the presentation education. Centre, she has been active on the practice of nursing at the Centre. of a small FM radio with McPhee is a worthy recipient many committees (including one Blake began her career as a of this honour. She has been looking at pain measurement in nurse at Riverview in 1996. She earphones to each and every employed at the Centre since cognitively impaired residents), assumed her current position in staff person by their immediate 1996, when she was hired as the the Nursing Quality Improvement May 2001 and is working towards Respiratory Attendant for the Committee, the Corporate Policy a masters degree in health care supervisor. Huff and Puff Club. She joined and Procedure Committee and systems through a distance educa- “It was nice because the Centre’s Respiratory Program the regional Special Needs Task tion course offered by Athabaska (2 East) in May 1996 as their full- Force. University. every manager presented their time Activity Worker. Cerqueti has attended The university course she is employees with the gift and “Shawna is a very positive conferences and workshops on taking is only one aspect of her personally thanked them for person who is well-suited to working topics ranging from person-centered continuing education. She is also with patients with chronic disease,” care to caring for people with active in both locally and nationally- the work they do every day,” says Susan Manson, Patient Care delirium and dementia, and has sponsored courses in the area of said Nancy Steski, Supervisor Manager on 2 East. “She is a presented at conferences, workshops infection control. As well, she is an natural with her sense of humour, and in-services on such topics as active participant in the Manitoba of Support Services and chair her listening skills and her ability sensory stimulation, enhancing care chapter of the Community and of the Staff Events Planning to be empathetic. Patients are and “Special Needs: Special People.” Hospital Infection Control comfortable with her and she is Cerqueti is a “role model Association. Team. respected by everyone.” for other team members and uses “Molly takes advantage of any Employees who were not McPhee has also accepted positive problem-solving approaches opportunity for education in the responsibilities over and above in her management style,” says her area of infection control,” says her able to attend the staff appreci- her work duties at the Centre. supervisor, Pat Johnston, Director supervisor, Shirley Ladd, Manager ation event were given their gift She has been a volunteer worker of Patient Services, Personal Care of Corporate Allied Health at at Klinic, and over the past year Home Programs. Riverview. later by their supervisor. Night she has been Riverview’s activity Currently, Cerqueti is “This award recognizes the staff also received a treat: coffee worker representative to the enrolled in the Master’s of Science responsibility Molly takes to further and cake was delivered to their Winnipeg Regional Health in Administration, Health Care her education,” adds Ladd. Authority’s discipline-specific Stream, offered through Central “Because of how up-to-date she work areas. working group. Michigan University. She hopes to keeps herself, she is a great asset to Nearly 300 staff turned out In 1995, McPhee completed graduate in 2005. Riverview Health Centre, especially a degree in Human Ecology, with The Jean Cummings Bursary in view of the increased profile of for the event, which included a major in Family Studies, from the honours its namesake, who served infectious diseases. She works really the presentation of three staff University of Manitoba. She is now on Riverview’s board with great hard at keeping herself up-to-date pursuing a degree in Social Work distinction from 1987 to 1997. The and therefore keeping the Centre’s awards. from the same university. bursary was established in 1996. practices up-to-date.”

Riverview Health Centre’s Come and Visit Riverview Health Centre’s Website at GIFT SHOP www.riverviewhealthcentre.com

Items for Sale: You’ll find information on • Health & Beauty Products • Gifts & Greeting Cards the Centre’s programs and • Newspapers & Magazines • Postage Stamps services, research and • Beanie Babies • and much, much more! education, employment and

Hours of Operation: The Gift Shop is operated volunteer opportunities, 10 a.m. to 4 p.m. Mon - Fri by Riverview Health Centre seniors’ stories, and more! 1 p.m. to 4 p.m. Sat & Sun volunteers.

2 The End of a Life: Helping Loved Ones to Live with Life-ending Diseases inding out that a loved one practical issues of dying – who will They may not understand why Riverview Health Fis going to die causes many be making these? their body is changing or what is Centre’s Palliative Care feelings. While we all know we “As well, people who want happening to them.” Program are eventually going to die, that to die at home need to know more Do not try to “be strong” knowledge does not make dealing than people who stay in the hospital. for the person or think that you The Riverview Health with death any easier. And Someone, if not the person dying, should act a certain way. “Your Centre’s Palliative Care Unit although many cultures see death needs to be fully informed about presence is sometimes just the (3 East) is a 30-bed specialty as part of the life cycle, it is a sad what to expect in the progression most important thing,” says inpatient unit designed for the and sometimes scary experience. of the disease.” Nelson. “Avoid using clichés, or care of patients with life-limiting “In our society, death is some- making assumptions that you know illnesses. times seen as a failure – whether it Do not try to “be how they feel. At the same time, The goal of palliative care is is the failure of the medical system do not minimize how the person to achieve the best quality of life or the failure of the individual,” strong” for the person. is feeling by telling them not to possible for patients and their says Fred Nelson, a social worker worry or that they will be fine.” loved ones. Patients are admitted in the Winnipeg Regional Health Your presence is Nelson says that it is important in order to optimize control of Authority (WRHA) Palliative Care to avoid the extremes of being blunt sometimes the most such symptoms as pain, shortness Sub-Program. “Really, death is or minimizing people’s feelings. of breath, nausea or other prob- something that happens to all of us – important thing. “If you are totally blunt – that is lems. Once a patient’s symptoms it’s just a matter of when and how.” abusive. If you tell them that they have been managed, discharge There is no one right way to are going to beat their disease when home or to a hospice or personal act when dealing with the coming You should also recognize evidence says otherwise, it’s equally care home may be appropritate. death of someone you know. your own feelings and emotions abusive. It is important to help The Unit welcomes family While you should try to act as and how they might be affecting people ‘redefine hope.’ This may members and friends - loved normally as possible, you should the person dying. Do not hold mean not focusing on hope for a ones can stay overnight in the also take your cues from the back information because you cure, but rather, hope to live as well patient’s room. Available person who is dying. Whether they think that by doing so, you will be as one can with the time remaining.” for use are TVs and want to talk about their disease or easing another’s suffering. You The most important thing, VCRs, movies how they are feeling is up to them. need to explore what the person says Harlos and Nelson, is to be and books, a As their support you should wants to know and seek their honest and remain open, receptive computer and respect their decision. However, permission to share information. and perceptive to the person who internet if you are their primary support or “People are pretty resilient,” is dying and to make the most of access, along caregiver, you do need to make says Harlos. “When a family the time that you have together. with a variety sure that all of the practical issues member tells me that their loved The WRHA Palliative Care of programs related to death are taken care of. one should not hear information, Sub-Program offers consultation run by “Some people may not want I wonder why they are not being and coordination services for people volunteers. to know that death is nearing,” says open. Is this from their own with life-ending illnesses and their Dr. Mike Harlos, Medical Director, discomfort?” families. For more information, Palliative Care Sub-Program, Nelson agrees. “Instead of please call: 237-2400. WRHA. “But there are implications protecting your family member, from that choice. Decisions about you may be isolating them further Reprinted courtesy of WRHA burial, estate planning and all the about their fears and concerns. Communication

Computer on Palliative Care Unit Contributions to Palliative Care is Multi-purpose Tool Unit Greatly Appreciated computer for patient and when they have some down time, he Riverview Health Centre Foundation’s innovative fundraiser, Afamily use is the focal point Goodridge says. Tthe Palliative Care Enhanced Services Campaign, made it possible of a new resource centre on the Access to the Internet also to purchase 30 entertainment systems for installation in patient rooms Palliative Care Unit at Riverview makes the computer a useful on the Centre’s Palliative Care Unit – including cable connection. Health Centre. therapeutic tool. “One of our hopes The availability of television monitors and VCRs truly enhances the Tucked away in one corner is that, with the Canadian Virtual quality of life for patients and their families. They are able to sit back and of the dining room on the unit, Hospice being launched, people will relax during a difficult time with a movie, a family video or a favourite the patient-family resource centre be able to access that site. There TV show. Previously, families had to arrange to obtain their own boasts a computer hooked up to are chat rooms for patients and televisions – an onerous task when there is so much else to think about. high speed Internet, along with caregivers seeking more information Riverview’s 30-bed Palliative Care Unit has about 450 admissions a resource library of books, videos and wanting to share with people per year and is one of the largest palliative care units in Canada.Working and magazines. in the same situation. It’s all a form in conjunction with the WRHA Palliative Care Community program, of patient education and support,” the Unit admits almost 70 percent of its patients directly from their A computer is the says Goodridge. homes. The remainder of admissions come from acute care hospitals. The website is the creation Approximately 25-30 percent of admissions are able to return home focal point of a new of Dr. Harvey Chochinov, head of after their symptoms are managed. psychosocial oncology at CancerCare The generous contributors to the Palliative Care Enhanced Services resource centre on the Manitoba. Campaign have helped to make life better for Riverview’s Palliative The Palliative Care Unit’s Care patients and families. They are: Palliative Care Unit. resource centre also has general Mr. F. Wayne Alsip Mr. Chris Martin interest magazines, as well as a list The computer is an especially of books available for loan. Mr. Stephen Anema Mercer Human Resource Consulting welcome part of the centre, according “We’ve developed a library of Ms. Phyllis Arnold-Luedtke Ms. Marion Moore to Donna Goodridge, Patient Care books to try to address the diverse Dr. Jan Brown Vernon E. Nelson Manager on the Unit. “It allows needs of our population – young Estate of Irma Burrell North/South Consultants Inc. patients and families to have access parents with small children who Cropo Funeral Chapel Ltd. P.M. Associates Ltd. to word processing and Internet,” need some resources to talk to their Ms. Shirley Denesiuk Carolynne Presser she says. “People are using e-mail children about death, children of Graham Dixon Limited Shirley Render more and more to contact relatives older parents who are dying, Mr. Prabhakar Gupta Robinson Lighting across and outside the country.” spouses who have lost their part- Mrs. Linda Hanson Dr. Ken Skinner E-mail is a quick and convenient ners…we try to address as many Hobbs & Associates Ltd. Dr. Gene Solmundson way to keep in touch with family of their needs as possible,” says and friends during a difficult time. Goodridge. Mr. Matthew Jones Ms. Sandra Stewart The computer is also being A number of videos are also Maxine Kaufman Tetres Consultants Inc. used for recreational and practical on hand for patients to view by Dr. Scott Leckie Dr. F.C. Violago purposes – some patients are using themselves or with visitors. Titles Manitoba Hydro Employees' Mr. Curt Vossen it to write their own obituaries, or include both therapeutic topics and Charitable Donations Committee Wardrop Engineering Inc. families use it for that purpose Hollywood movies. Mr. Bryan Manning Dr. Al Wichar

3 Donor Recognition Event Honours Foundation Contributors

his year’s Donor Recognition Cycle on Life use of the room, people will be formally opened the following day. TEvent, held on September 16 Conservatory Opens able to enjoy the area when it is (See story below for information in the Centre’s atrium, attracted During the evening, guests booked for special events. on the Museum). a crowd of 150 Foundation were invited to the official opening Donor Recognition Event contributors who were treated to of the Cycle on Life Conservatory, guests were also given the Ugo’s Barbeque and the wonderful which was funded through money opportunity to be the sounds of Ron Paley. raised in the Foundation’s Cycle on first to tour the This gathering of donors Life 2003 event. Foundation-funded takes place each year to honour The Conservatory Riverview Heritage those whose names are new to the was completed this Museum, which donor wall, as well as those who summer and was have moved up a level of giving. built for year-round Donors’ names are added to the use. This glassed-in wall when cumulative giving room, which is reaches $1000. located near the This will be the last year for main entrance of new names to be added to the the Centre, can be glass donor wall, situated near the converted to screens information desk in the atrium. in the summer, This stunning work of art, created enabling patients, by renowned glass artist, Warren residents and family Carther, is filled to capacity. The members to enjoy Foundation is currently working on Alyson Schwartz cuts the ribbon at the the bright sunshine official opening of the Cycle on Life the development of a new donor during all seasons. In Conservatory as fellow Foundation recognition vehicle. addition to informal Board Member, Dal McCloy, looks on.

Heritage Museum Reveals Vital Link Between Proud Past & Healthy Future

n September 17, 2003, “I was asked to start work The Museum Othe Riverview Heritage on the Museum in the summer of also showcases Museum opened its doors to the 2002, and it has been a labour of another important public, celebrating both the unique love,” she admits. "It is wonderful component of history and the exciting future of to finally see the results that display Riverview Health the facility. the memories for the benefit of the Centre’s past: its Viewing the photographs and whole community." role in the unfolding artifacts in the Museum is a walk Expert assistance in setting history of nursing down memory lane for those who up the Museum was provided education in Canada. are familiar with Riverview Health by Creative Display, a Winnipeg In 1914, Riverview Centre, but it is also a vivid company, who translated the began partnerships portrayal of the history of health existing photographs into artistic with nursing care in Manitoba. From its start in exhibits and wall decors. The staff educational 1911 as a hospital for communicable from the Centre’s Plant and institutions, diseases to its astonishing transition Property also contributed their providing a clinical skills to the various installation practice setting for in the 1990s to a state-of-the-art Manitoba Archives. Haglund has details. student nurses. facility for long-term and rehabilita- experience as a consultant for such Those visiting the Museum “Back then, the focus was tive care, Riverview has always projects. will find a pictorial account of the on disease prevention and care of been renowned for its ability to “You wouldn’t believe the devastation of the site during the all ages of patients diagnosed with change with the times to meet the number of times I have been Red River Flood of 1950, including communicable diseases,” says health care needs of the day. approached by people who have a one shot that shows the top of an Bissett. “This teaching legacy The Museum captures all need for some of this information,” ambulance barely visible at the continues today as affiliations with of this through well organized says Bissett. “Students, film water’s surface. They’ll also view the University of Manitoba, Red groupings of artifacts, photographs, makers, health professionals and photos of children with whooping River College and other schools brochures, portrait galleries, murals members of the community have cough lined up in their cribs in the are fostered.” and descriptive writings. For example, all called to obtain information to King George Hospital (circa 1920) Today, students learn and one of the last remaining iron lungs enhance their various projects.” and adults with tuberculosis conva- practice nursing skills related to from the tragic epidemic in the It is hoped that the sorting lescing on the sunlit balcony of the the needs of older adults requiring early 1950s is on display, as are and classification of the archives Kind Edward Hospital. Both of rehabilitation, complex continuing mid-century nursing uniforms, will result in easier and more these buildings are now demolished. care, personal care or end-of-life doctor’s utensils and medicine streamlined access to the collection Those turn-of-the-century care. chests. in the future. The founding curator is Jean buildings, known until 1993 as There is no doubt that the Bissett, Coordinator Education Winnipeg Municipal Hospital, Riverview Heritage Museum tells Services from 1975 to 2001. were torn down in 1999 to make an important story – one that has, Because of her interest in history, way for a brand new state-of-the- through its vivid chapters and Visiting the Museum Bissett became Riverview's art medical complex. Images of pioneering characters, influenced The Riverview Heritage unofficial historian, retaining the cranes, bulldozers and wrecking the way we provide care at this Museum is located in room 238 early materials and adding to the balls yield to red bricks, mortar, dawn of a new century. in the north corridor, Level 2, collection through the years. She home-like furnishings and smiling Princess Elizabeth building. Tours remained after retirement to work faces of caring staff in the new The Archival Project can be arranged through the on the Museum and facility, now known as Riverview Bissett is now turning her Centre’s Public Relations office at Archives Health Centre. attention to sorting and categorizing 478-6271. Regular Museum hours Projects. various other archives, including are 9 a.m. to 4:30 p.m. photograph albums and publications Interested individuals can dating from the early days of the purchase a historical video facility to the present. depicting the Centre’s history Previously, these archival for $10. items had been stored in the vault The video in the King George Hospital and is available in cupboards in the Education at Financial Services area. The Archives Room, Services, located in Room 436 of the Level 2, Ron Princess Elizabeth Building, will Princess Birt, be the new home for this historical Elizabeth Director material. building. of Planning & Development (L) and Bissett is obtaining assistance Dal McCloy, Foundation Board Member, accompany curator from Diane Haglund, Program Jean Bissett as she cuts the ribbon for the Heritage Museum. Coordinator at the Association for

4 First Annual RBC Dominion Securities Golf Tournament Raises Money for Riverview

n Thursday, September 18, "Staff at Riverview are very Othe first annual Frank Wade proactive in educating about the and Vince Boschman Golf need for funds to enhance people's Tournament raised $10,000 for quality of life at Riverview," notes the Riverview Health Centre Wade, a participant in several of Foundation. Despite the brisk fall the Centre's Cycle on Life events. air, 36 clients of RBC Dominion During visits to Riverview, Securities enjoyed their time on both Wade and Boschman have the greens of Bridges Golf Course, been impressed with such ameni- near Starbuck, northwest of ties as the Conservatory, with its Winnipeg. beautiful sitting area and windows. "Our clients appreciated the Consequently, they set their sights fact that it wasn't just a round of on a precise amount that would go golf, it was a fundraiser as well," says towards a particular project. Boschman, one of the two RBC "We wanted to raise $10,000 Dominion Securities investment to be used to enclose a balcony on advisors who organized the tourna- one of the hospital units," says ment. "Based on the demographics Wade. “With the growing threat of our clients, they had many ties of West Nile, the balcony enclosures with the facility." were necessary to protect patients.” What started as a simple The two investment advisors client appreciation event eventually note that by making a significant turned into a fundraiser when financial contribution, RBC he and Wade realized that it was Dominion Securities enabled them the perfect opportunity to help a to reach their fundraising goal. "We facility they appreciate and admire. are planning to do the event again," Riverview Health Centre has adds Boschman. "This year we had Frank Wade (left) and Vince Boschman of RBC Dominion Securities been a client of RBC Dominion 36 clients out and we're hoping to organized a golf tournament to raise money for one of Riverview’s for six years. double that to 72 next year." balcony enclosures.

Family Funds Balcony Enclosure

A donation made to the Riverview Health Centre Foundation by the Jervis family has funded a balcony enclosure on 3 West. The balcony was dedicated to Bill and Pat Jervis, who were both residents at the Centre. On the evening of September 16, daughter Ruth Rampling, son Brent Jervis and daughter-in-law Laurie Jervis were present when a plaque dedicating the balcony was unveiled.

Bill and Pat Jervis loved sitting on their balcony at home, spending many hours together enjoying the scenery and fresh air.

The Jervis family is delighted to honour their parents in this meaningful way while helping other patients’ families at Riverview.

Enclosed balconies are still available for dedication. For more information, call 478-6270.

Brent Jervis and Ruth Rampling on the enclosed balcony that was dedicated to their parents.

Give a gift that lasts… New Foundation Event Showing people Expected to Attract how much you care is a special Flocks of Enthusiasts part of life. he Riverview Health Centre Foundation is planning a new fundraising Tevent that will feature one of North America’s most popular leisure activities – bird watching! Called “An Event for the Birds,” the initiative will include a birdhouse building contest and auction. Many of Winnipeg’s top architectural and contracting firms, along Your endowment will Each and every one of our families will with anyone else who would like to raise funds for the Foundation, ensure quality of life some day be confronted with a long term will sponsor the design and creation of a birdhouse – and not just any for future generations. illness, such as cancer, stroke, Alzheimer’s birdhouse! All participants are encouraged to be extremely creative with their project. disease, heart disease, diabetes or respiratory The Riverview Health disorders. When that time comes, won’t The magnificant birdhouses that are expected to emerge from this Centre Foundation, you feel secure knowing that world class challenge will then be auctioned to Foundation supporters at a reception One Morley Avenue, facilities and caring staff are available to to be held on April 22, 2004 at Riverview. The event will include light Winnipeg, Manitoba assist your loved ones in their time of need? fare and entertainment, as well as a silent auction. R3L 2P4 Anyone who would like more information on this event can call 478-6271 The Riverview Health Centre Foundation… 478-6197. www.rhcf.mb.ca supporting rehabilitative and long term care in Manitoba.

5 Come Out to See the Thanks to Oasis of Care Team for Holiday Lights! Job Well Done!

he Guests are encouraged to TRiverview purchase a Festival of Lights card Health Centre for $2 in honour of a loved one. Foundation invites everyone to a Proceeds support Foundation initia- family evening on November 26. tives and services. That is the night the holiday season The Festival of Lights was lights will be turned on at the initiated as a way to bring patients, Centre. family, staff, visitors and the Called the Festival of Lights, surrounding community together Riverview’s display includes a 30- during the holiday season. The area foot high tree and various light outside the main entrance, the Centre sculptures, including angels, deer, Courtyard and other smaller court- poinsettias, soldiers and bells. It’s yards are home to light sculptures quite a show when they’re turned and glittering trees, commemorating on and will no doubt get everyone one of the most heart warming into the holiday spirit. traditions of our time. At this year’s event, refreshments, goodies and holiday entertainment will be available. As well, the view of the lights will be enhanced because the new Cycle on Life Conservatory can be he Riverview Health Centre Foundation would like to thank the staff used. Some guests will even have Tvolunteers who helped make the “Oasis of Care” Hole at the Chamber the opportunity to view the Centre of Commerce 13th Annual Golf Tournament, held June 18 at the Pine Courtyard display from the bird’s eye vantage point of the enclosed Ridge Golf Club, a success. They are, from left, Nancy Steski, Supervisor balconies on the hospital building’s of Support Services, Kerri Billington, Public Relations Assistant, and second floor. Massage Therapists Nina Lee and Giselle Carrier.

Riverview Health Centre Foundation Contributors

ontributions to the Riverview Health CCentre Foundation help the Centre DONOR RECOGNITION LEVELS to meet community needs by providing Founder $100,000+ funding for new equipment, special services, updated facilities, innovative Benefactor $50,000 – $99,999 programs, research and education that Patron $25,000 – $49,999 are above and beyond the Centre’s BOARD OF DIRECTORS Builder $10,000 – $24,999 day-to-day operations. Donations can be made to the Foundation as memorial Partner $5,000 – $9,999 Mr. R.B. (Bob) Brennan, Chair Mr. Arthur Chipman, Vice-Chair gifts, honorariums, or to commemorate Supporter $1,000 – $4,999 special occasions and important mile- Ms Heather Wilson, Treasurer Mr. Edwin Norton, Vice-Chair Friend $100 – $999 stones. These donations are listed in Mr. Neil Bardal this newsletter on an annual basis. Ms Alyson Schwartz Mr. Rudy Boivin Mr. Bob Sokalski In Memory or in Honour Of Mr. Norman R. Kasian Mr. David Soper Gifts were received for the following people from June 1/03 to Oct. 31/03: Mr. Dal McCloy Mr. Greg Thompson Mr. Gordon Miles Nanay Abril Patrick Ibbotson Samuel Ostrove Ms Sandra Stewart Elaine Anhalt Cecil Laverne Innes P. Parks Mr. Larry Mudge Executive Director Raymond Ariano Linda Jackson Mary Penner Teresa Bachraty Eileen Janzen Neila Pointon Warren Bemister Pat & William Jervis Kenneth Potter Kenneth Michael Mary Judd Gail Pound Bessey Valerie Kasmerski Michelle Pratt I/We want to support Riverview ❒ Health Center’s legacy of Joyce Bewza Rae Khan Bessie & Perry Purvis Yes! providing quality compassionate care by Gertrude Botterill Henry Klippenstein Norman James (Jim) making a donation. Isobel Burton Marjorie Knott Rehill Phyllis Campbell Sally Knox Walter Saske ❒ ❒ ❒ ❒ Bernadette Carroll Bob Kruse Kathleen Scaife My/Our Gift to the Foundation is: $125 $100 $50 $35 Alpheda Catellier Jennie Kussin Giuseppa Scaletta I/We Prefer to give: $______Robert E. Clements Shirley LeClair Robert Sharpe ❒ I/we have enclosed a cheque payable to: ❒ Mr. Pearl Cooper Bernard Shaw ______Ruth Lenoski Name(s) Riverview Health Centre Foundation ❒ Mrs. Daniel E.A. Crocker Gwen Lewis Linda Shellrude 1 Morley Avenue ______❒ Gordon Croker Jerry Martin Ferelith Shiach Winnipeg, MB Miss Address R3L 2P4 Marjory Cunningham Milton Matheson Margaret Single ❒ Ms ______Postal Code Telephone Nicolas Danyluk Maria McAllister Jo Ann Stephen ❒ I/We prefer to use a credit card: Edward Denich Gary McCormack Gladys E. Stibbard ❒ Visa ❒ Mastercard ❒ I/We would like to learn more about Ruth Diehl Jacob Stoess Memorial & Tribute giving to Riverview Winnifred Jean ______Health Centre or making a Planned Gift. Norman Fraser McKenzie David William Sutton Card No. ❒ Rose Gibbs Mike McKuski Anne West I/We would like to know more about ______/______volunteer opportunities. Frances Gillies Ila Meabry Leona Wilson Expiry Date Receipts will be issued for donations over $10 Ella Halsall Jane Meakin Gregory Wilton ______Charitable Registration # 11893 7853 RR0001 Signature Alma Houston Edith Miller Eugene Yakimoski Robert Hunter John B. Orvis John Zeemel Thank you for your generous support of Riverview Health Centre Foundation

6 United Church AOTS Men's Club New Sign Welcomes and Informs Members Receive 50 Year Award Visitors to Riverview

Coordinator of the AOTS Men’s Club volunteers at Riverview, Harry Burdon (second from left), joins three members who received 50 year plaques. They are (from left): Ernie Orpin, Jim Duncan and Alain Kerr, who received the award for his father, Murray.

or many patients and residents, Like Orpin, Harry Burdon first Fattending Sunday morning started by wheeling patients and The new electronic sign provides feel-good messages, along with service at the Worship Centre residents from the units to worship information about upcoming events and thank yous. would be impossible without the services. In 1976, he assumed the energy and commitment of a role of coordinator of the 250 isitors and staff arriving at “I’m the one who programs unique group of people. Since AOTS members who donate their VRiverview Health Centre now it, but it’s the staff who convey 1953, the United Church AOTS time to the Centre. As well, he and have an additional way to keep information to our office,” says Men's Club has provided transport his son escort patients on the informed. A new, five by seven Billington, who simply types the assistance at Riverview Health Special Needs Unit. foot electronic sign was installed information on her office computer Center to those who wish to gather "I think that with AOTS coor- by the Centre’s main entrance in and, at the touch of a button, for worship. dinating things, more people from August. makes it appear on the sign’s On the evening of September across the Centre are able to make Pertinent information about screen. 14, their invaluable contribution it to the service," reflects Burdon. upcoming events at the Centre, “It’s a fantastic way to display was recognized during a special "Every Sunday morning, eight of us thank yous, reminders, and information accurately and in a service of thanksgiving for all go to the units to see who wants to frequent “feel good” messages are speedy fashion – everything goes volunteers involved in pastoral care attend. We have people from all all suitable content for the sign, up in a matter of seconds,” she says. at the Centre. Approximately 125 different faiths coming to the according to Kerri Billington, “We have had several compliments people gathered in the Worship service. Fellowship is what they Public Relations Assistant at the from visitors about the messages Centre and the adjacent Thomas need and want. This gives them Riverview Health Centre and our friendly graphics.” Sill Auditorium. Among them were that opportunity." Foundation. three AOTS members – Ernie Designed to serve the spiritual Orpin, Jim Duncan and Murray and religious needs of the whole Kerr – who received a special Centre, the Worship Centre is a spir- Riverview Health Centre Staff plaque commemorating 50 years of itual sanctuary that welcomes people service at Riverview. of all faiths. "We hear a different Support United Way "It's sure worthwhile and very service every Sunday delivered by fulfilling,” acknowledges Orpin. different ministers," says Orpin. taff at Riverview have generous Starting in early November, “We get to know the people – they He adds that he enjoys both Sspirits, and they show it every staff will be given the opportunity become your friends and they look the services and his interaction year during the United Way to take part in a payroll deduction, for you every Sunday." with the patients and residents. In Campaign. with proceeds going to United Orpin's current role is to direct recent years, however, he has This year, three events raised Way. In previous years, Riverview wheelchair traffic as it arrives, noticed a drop in the number of money for this cause. First, staff employees have been very generous ensuring that everyone is where volunteers. participated in a raffle, with some when presented with this option. they want to be. "There are a "It would be good to see more great gifts as prizes, during the At press time, the final tabula- number of people who like to sit in young people," he notes. "Our weeks of October 14 and 20th. tions on the amounts raised through the same place every Sunday," he volunteers aged 15 to 18 are so Then, a putting contest took place, these initiatives were not yet available. explains. "If they are where they good with seniors." Over the years, during which people could try their Watch for the next newsletter to want to be, they enjoy the service." the AOTS Men's Club has welcomed skill for a chance at a prize. On find out how well we did! Some people sit in the Thomas Sill the participation of other church October 24, a bake sale attracted Auditorium, which is connected by groups – such as Faith Lutheran – dessert lovers, who willingly an audio-visual feed. as well as women and youth. purchased the available goodies.

Proud to be a supporter of Riverview Health Centre

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7 Day Hospital Open House Attracts President’s Forum Well Attended Diverse Audience he Thomas Sill Auditorium “It’s a really informal, relaxed Twas the location of a lively time,” says Kasian. “I think everyone discussion on October 1, when thoroughly enjoyed themselves – I about 50 staff members met with know I did!” Riverview President Norm Kasian Manny different topics are over the lunch hour. The event discussed at the Forums, and was the President’s Forum, which this time around much of the is held approximately every six conversation concerned the Winnipeg months. Regional Health Authority’s ABC A couple of weeks before the Project. This review is comparing date of the Forum, staff members the performance of Winnipeg receive an invitation to submit health facilities to national bench- questions through a pay stub marks. Some indicators include attachment. During the first half length of stay, staffing patterns, of the Forum, Kasian answers these administrative structures and scope questions, then asks for queries of service. from the floor.

The Princess Elizabeth Guild: New Members Welcome Twenty different agencies and programs set up displays as part of he Princess Elizabeth Guild, which is celebrating 55 years of the Day Hospital’s Open House on October 2. The day also included Tservice to Riverview Health Centre, is seeking new members. informational presentations. The Guild meets the fourth Wednesday of every month, with the iverview Health Centre’s Department and Police Service exceptions of December, July, and August. RDay Hospital held an open made presentations, aimed at Members meet for a social lunch at 12:15 hours, followed by house on October 2, 2003 – the seniors, about fire safety in the first in 15 years. The event home and crime prevention. a meeting. attracted about 200 people from Twenty different agencies also The Guild’s mission is to add to the comfort and welfare of the community, the health care had display booths set up at the industry and the Centre. event. “We started out advertising patients, provide volunteer services and to raise funds for amenities According to Day Hospital this as the Day Hospital Open not covered in the hospital’s budget. Occupational Therapist Bev House, but we felt that it would be The Guild established a “Special Projects Fund” to honor Valcourt, who helped plan the good for people to get something event, the aim of the Open House more. So, we expanded it, and it deceased members who have contributed valuable service to the was to let the community know turned into a sort of health fair,” Princess Elizabeth Guild. Among their many achievements, the about the Day Hospital program Valcourt explained. Guild won the YM-YWCA Women of Distinction Award in 1995, and to provide health promotion People who attended were the first time this prestigious honour was awarded to a group. information. very positive about the event. “We Criteria for this Award includes the candidates’ past achievements Informational presentations had several people who planned to and their contributions to the well-being of the community. Also were made by Riverview’s speak to their family doctors about Continence Specialist, Fran whether our Day Hospital program considered is how the candidates have acted as role models for Rosenberg, and by representatives would be appropriate for them and other women. from the Canadian Diabetes to see about a referral,” said Association, Alzheimer Society Valcourt. Anyone interested in obtaining further information about the and Osteoporosis Society of For more information on Day Guild are invited to contact them at: Canada. The Winnipeg Fire Hospital programs, call 478-6262. Princess Elizabeth Guild c/o Riverview Health Centre 1 Morley Avenue …“Health Information” continued from front Winnipeg, MB R3L 2P4 It’s all about what’s involved Riverview staff are genuinely in taking care of patients. “Health trying to make things better for Riverview Health Centre is a 388-bed information technicians who are patients and families, according to extended care facility catering to the used to processing patient-related Zaborniak. One way of doing that needs of the elderly and rehabilitation information are now processing is by having good support systems patients. For more information about other kinds of information and for the care providers. our programs and services, please using it to support quality. It’s been contact the President at: a real awakening,” says Zaborniak. The Information Centre is Our team is now Riverview Health Centre another example of where quality One Morley Avenue BOARD OF DIRECTORS focused on finding initiatives have come into play. Winnipeg, Manitoba, R3L 2P4 Mr. Robert Brennan, Chair In the past, the person at the Ph: (204) 452-3411 ways to support Ms Carolynne Presser, Vice-Chair Information Centre answered the Fx: (204) 287-8718 E-Mail: [email protected] Mr. Greg Arason, Treasurer phones and directed visitors. the people who are Meanwhile, staff in the Business Ms Elizabeth Magnifico, Officer-at-large Office, which is only open on in the business of Health Views is published quarterly weekdays, were available to take Mr. Ian Blicq by Riverview Health Centre to provide payments from families. People providing the care. information about RHC’s programs, Mr. Rod Bruinooge who wanted to pay their Centre Pat Zaborniak, Manager initiatives and activities to both the Mr. Tom Fullan bills in the evenings or weekends Health Information Services broader community and to its staff and Mr. Chun-Kiat Hao couldn’t do it. patients. In response, Zaborniak’s Ms Joyce Laidler department made some changes. “Our department wants Editor Dr. Nora Losey All Information Centre staff were Statistics Canada and Manitoba Lorna Wenger 654-0012 Dr. John McFerran trained in taking payments, and Health to have good information Manager, Public Relations Mr. Herb Middlestead now people can pay their bills and, as part of our quality manage- Sandra Stewart 478-6270 Mr. Kerry Pearlman anytime, including weekends, ment program, we monitor this. holidays and during the evening. However, our team is now focused Mr. Gerald Posner Contributing Writer Photography Says Zaborniak: “We started on finding ways to support the Christine Hanlon Hugh Walker Ms Connie Sarchuk thinking about what our customers people who are in the business of President Mr. Norman R. Kasian, want, not about how we do business. providing the care.” Secretary & President N.R. Kasian We tried to think outside the box. It’s been a great experience.”

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