Annual Report 2003-04
Contents About State Transit 3 Performance Highlights 7 Year in Review 8 CEO’s and Chairman’s Foreword 9 Reliability 12 Convenience 15 Safety and security 19 Efficiency 22 Courtesy - Customer Service 26 Comfort 33 Western Sydney Bus Services 37 Financial Statements 39 Appendices 73 Index 108 STATE TRANSIT AUTHORITY OF NEW SOUTH WALES ANNUAL REPORT 2003 - 2004 2 About State Transit: State Transit manages one of FAQ’s the largest bus operations of any city in the world. State Transit operates 3 businesses: Sydney Buses, Newcastle Bus and Western Sydney Buses (Liverpool-Parramatta Transitway services).Sydney Ferries was separated from State Transit on 1 July 2004 and now operates as the Sydney Ferries Corporation. Bus Fleet Safety • At year end, State Transit’s bus fleet totalled 1,926 • A high priority is placed on security and safety; all buses: buses are in radio contact with a control room in - 829 are air-conditioned (43% of fleet), the Sydney Traffic Management Centre, are fitted - 661 are low floor design (34.3% of fleet), with CCTV, door safety systems and special school - 553 buses are fully wheelchair accessible bus warning systems. (28.7% of fleet), - 402 buses are CNG powered (21% of the Sydney fleet), Passenger Information - 362 buses have Euro 2 diesel engines • Individual timetables for every bus service are (18.8% of the fleet), available from the State Transit information kiosks - 51 buses have Euro 3 diesel engines (2.6% at central points in the City, selected ticket of the fleet), and agencies or off the web at www.131500.com.au or - 453 buses comply with the Euro 3 emission by phoning the Transport Infoline on 131 500.
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