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A Resilient Sector for a Better Tomorrow Annual Report FY2020 01 NCSS ANNUAL REPORT 2020 NCSS ANNUAL REPORT 2020 02

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A Resilient Sector for a Better Tomorrow Annual Report FY2020 01 NCSS ANNUAL REPORT 2020 NCSS ANNUAL REPORT 2020 02 A Resilient Sector For A Better Tomorrow Annual Report FY2020 01 NCSS ANNUAL REPORT 2020 NCSS ANNUAL REPORT 2020 02 Cover Illustration Carrichel Lim Jie Ying Josef Lee In interpreting the theme “A Resilient Sector for a Better Tomorrow”, the artwork Carrichel Lim Jie Ying is an artist on the autism Josef Lee has a flair for merging the arts of captures the artists’ impressions of the rapidly transforming and uniquely modern spectrum. Her parents discovered her love for art illustration and writing, which has driven him when she was 5 years old. Carrichel first started Singapore landscape with its many skyscrapers and futuristic architectural gems, to create illustrated stories since 2008. He is drawing bears, bunnies, and her favourite also a passionate educator and speaker, and such as the ArtScience Museum and Marina Bay Sands, alongside historical icons animal, hamsters. As her skills and confidence has presented at schools and events to discuss like the Merlion. The iconic skyline is often cited as a testament to Singapore’s grew, she started to explore other subject subjects ranging from picture books to creativity rapid developments from a humble fishing village to a fast-developing, modern matter such as flora and fauna, human portraits and storytelling. Josef is currently an Adjunct and, most recently, buildings and landscapes. city. The warm colour palette also creates a positive and energetic vibe to the Lecturer with the Nanyang Academy of Fine Arts The uniqueness of Carrichel’s artworks lies in (NAFA), where he helps budding artists from the artwork, representing optimism and hope for the future. The cover artwork is a her ability to interpret and illustrate her subjects Diploma of Illustration with Animation pursue joint collaboration by artists Carrichel Lim and Josef Lee. using exaggerated forms. Carrichel favours their dreams. bold strokes and vibrant colours in her works, transforming the mundane into imaginative pieces, reflecting her spirited personality. At present, Carrichel is a 20-year-old artist alumna from Pathlight School’s Artist Development Programme (ADP), and is represented by The Art Faculty, where her fans and art appreciators alike can view and purchase her works. 03 NCSS ANNUAL REPORT 2020 NCSS ANNUAL REPORT 2020 04 Mission Vision Contents To provide leadership and direction Compassionate Society in enhancing the capabilities and Impactful Sector capacity of our members, advocating Dignified Lives 01 05 07 for social service needs and strengthening strategic partnerships, SPOTLIGHT ON THE ANNUAL MESSAGES FROM THE YEAR IN for an effective social service REPORT COVER ARTISTS PRESIDENT AND NUMBERS ecosystem. CHIEF EXECUTIVE OFFICER Core Values 09 17 27 As we stay focused on our mission to ensure that every person has the opportunity to live a life of dignity to their fullest potential within society, we are guided by EMERGING STRONGER FROM EMPOWERING EFFECTIVE SOCIAL PURPOSE THE COVID-19 PANDEMIC INDIVIDUALS, FAMILIES ENTITIES THAT DELIVER our core values of passion, impact, collaboration, and courage. AND COMMUNITIES QUALITY, INNOVATIVE AND SUSTAINABLE SOLUTIONS PASSION IMPACT Our passion is the fuel that drives us We seek to make the world a better place through challenges and difficulties. for our beneficiaries. 37 43 We care intensely about improving the We dream big, because even if we lives of the persons we serve. fall short, we will have made positive A CARING, COLLABORATIVE, BUILDING A FUTURE-READY AND IMPACTFUL SOCIAL NCSS FOR THE SECTOR changes. SERVICE ECOSYSTEM We believe strongly in what we do and are united as one in our common cause. COLLABORATION COURAGE 47 52 105 We collaborate internally and externally We are committed to listening and because we achieve more together. speaking up. CODE OF GOVERNANCE FINANCIAL STATEMENTS NCSS BOARD OF COUNCIL, MANAGEMENT, COMMITTEES AND LISTINGS We reach across boundaries to help each We challenge the status quo to inspire other progress. breakthroughs. We do what is right, and not because it is NATIONAL COUNCIL OF SOCIAL SERVICE popular or easy. 170 Ghim Moh Road #01-02 Singapore 279621 Tel: 6210 2500 Fax: 6468 1012 www.ncss.gov.sg 05 NCSS ANNUAL REPORT 2020 NCSS ANNUAL REPORT 2020 06 President’s CEO’s Foreword Foreword The past year was an unprecedented time for all of us SSAs on their Organisational Development Journeys and and the sector. The COVID-19 pandemic posed challenges supported 96 SSAs in improving their human resources that required us to react quickly and decisively so that practices through our People Practice Consultancy. We our social service sector could stay resilient in the face provided manpower funding support to 50 SSAs to hire of these challenges. I am heartened by the hard work of volunteer managers under the Enhanced Volunteer everyone in our sector to ensure that our service users Manager Funding Scheme, and approved applications would be supported in their time of need. for 80 SSAs to hire talents to support organisation transformation under the Transformation Support In 2020, we rolled out many initiatives and schemes Scheme. We believe that these capability development to support our social service users and Social Service initiatives will help SSAs build organisational excellence, Agencies (SSAs) to tide them through this crisis. By the longer term. The recommendations were released in The COVID-19 crisis brought tremendous uncertainty, to better meet the needs of service users now, and end of FY2020, we had disbursed $2.52 million under a guide titled ‘Emerging Stronger Together – A Guide but also opportunity, to the social service sector. The past anticipate what might be needed in the future. The Courage Fund to support those affected by the Beyond COVID-19’ in May 2021. We hope that these year highlighted the role that NCSS plays in supporting pandemic. This Fund has supported 2,254 households, recommendations will help our sector remain strong and SSAs so that they can continue providing critical services Though 2020 was a challenging time for Singaporeans, 105 healthcare and frontline workers and 28 families resilient in the long run, and help SSAs better serve the to their users. Balancing short-term requirements and we have seen an outpouring of support from the of victims so far. With the first tranche of The Invictus needs of Singaporeans. long-term opportunities, NCSS worked closely with SSAs community as many stepped forward to care for those Fund, which we launched in April 2020 in response in the past year to ensure that the sector continued to in need through acts of giving. We are grateful for the to the challenges faced by our SSAs because of the The work that we do in NCSS and the sector are guided by serve individuals and families needing support, while generous in-kind donations from donors during the pandemic, we supported 90 SSAs so that their service the Social Service Sector Strategic Thrusts (4ST) roadmap, putting in place measures that will enable the sector to time of need, which enabled NCSS to distribute essential users could be safely and effectively served during first developed and launched in 2016. With the changes emerge stronger from the crisis. aid supplies such as masks, hand sanitisers, gloves, and this crisis. I am also deeply grateful for the $18.3m to the sector brought about by pandemic, as well as the thermometers to 350 SSAs in the past year. Thanks to Government top-up which forms the second tranche larger shifts in societal dynamics, it is opportune for us to To understand the impact of COVID-19 on our service the generosity of our donors and their strong support of The Invictus Fund, as part of the Fortitude Budget refresh the 4ST and relook areas of priorities in the sector users, NCSS conducted a 2-wave analysis on the Quality towards the social service sector, the Community Chest announced in June 2020. This will boost transformative for the next 5 years and beyond. The next iteration of of Life (QOL) of Singaporeans, including specific groups raised more than $87 million which includes donations efforts for effective service delivery by our SSAs in the the 4ST roadmap will set our sector’s direction and plans like seniors, persons with disabilities, persons with to The Courage Fund and The Invictus Fund, and next normal. The crisis also highlighted the importance from 2022 to 2026. mental health conditions and lower-income households supported fund-raising efforts under President’s of digital transformation, so NCSS launched Tech-and- in 2020, with a third wave currently being conducted. The Challenge 2020 which raised $16 million. GO!, a one-stop technology hub that enables SSAs to NCSS will continue to put service users at the core of all findings on service user well-being and sentiments across search for suitable digital solutions in a timely manner. we do as we transform internally and continue to be a the phases of COVID-19 enabled NCSS and our partners The coming year will be an important one for NCSS as we catalyst of change and leader for the sector. I am deeply to address challenges faced by service users, and bridge work with the sector to implement the Beyond Covid-19 In line with this year’s annual report focus on building a grateful to our NCSS Board, management, and staff, as gaps in the sector. In the past year, we also completed Taskforce recommendations to emerge stronger from resilient sector for a better tomorrow, it is important that well as all the agencies and players in our social service several studies including the ‘Public Attitudes Towards the COVID-19 crisis. At the same time, we will embark we internalise the lessons learnt over the past year and sector, for their passion and commitment in uplifting Persons with Disabilities’, ‘QOL Study on Caregivers’, and on the refresh of the Social Service Sector Strategic emerge stronger together.
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