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RUSQ Vol. 57, No. 1 Reference & User Fall 2017 Volume 57, Number 1 Services Quarterly ISSN 1094-9054 The Journal of The Reference and User Services Association (RUSA) journals.ala.org/rusq Giving Credit: How Well Do Librarians Cite and Quote Their Sources? Lifting the Veil: Analyzing Collaborative Virtual Reference Transcripts to Demonstrate Value and Make Recommendations for Practice Towards Holistic Accessibility: Narratives from Functionally Diverse Patrons Reference & User Services Quarterly The Journal of The Reference and User Services Association (RUSA) Editor: Barry Trott Editorial Policy: Reference & User Services Quarterly is the official journal of RUSA. The purpose of Reference & User Editorial Advisory Board 2016–17: Jenny S. Bossaller, Services Quarterly is to disseminate information of interest Assistant Professor of Library and Information Science, to reference librarians, information specialists, and other University of Missouri (2015–18); Heidi L. M. Jacobs, professionals involved in user-oriented library services. The Information Literacy Librarian, University of Windsor scope of the journal includes all aspects of library service to (2015–18); Kate Kosturski, Institutional Participation adults, and reference service and collection development at Coordinator, United Kingdom and Northern Europe, JSTOR/ every level and for all types of libraries. The journal follows Portico (2015–18); Scott Seaman, Dean of Libraries, Ohio a policy of double-blind refereeing of articles in advance of University (2015–18); Carol Singer, Professor, Library publication. Teaching and Learning Department, Bowling Green State —Adopted by RASD Board, June 27, 1989 University (2015–18); Nicolette Sosulski, Business Librarian, Portage District Library (2015–18); Laurel Tarulli, Librarian Manuscripts: Prospective authors can review the and Information Services Manager, Sacred Heart School “Instructions to Authors” found online at https://journals.ala of Halifax (2015–18); David A. Tyckoson, Associate Dean, .org/rusq/about/submissions. Henry Madden Library, California State University, Fresno (2015–18); Chiang A. Wang, Adult Service Manager, Queens Advertising: Reference & User Services Quarterly accepts Library at Flushing (2015–18); Neal Wyatt, PhD in Media, advertising for goods or services to the library profession Art, and Text, Virginia Commonwealth University (2015–18) and library services in general and encourages advertising as a vehicle to inform readers of products and services and to Ex Officio: Chris LeBeau, RUSA President (2017–18). provide product communication between vendor and buyer. Reference & User Services Quarterly will adhere to all ethi- Production: ALA Production Services: Chris Keech, Tim cal and commonly accepted advertising practices and will Clifford, Lauren Ehle, and Hannah Gribetz. make every effort to ensure that its practices in relation to advertising are consistent with those of the other Association Reference & User Services Quarterly is a continua- publications. Reference & User Services Quarterly reserves tion of RQ. The title change was effective with Volume 37, the right to reject any advertisement deemed not relevant Number 1, 1997. or consistent to the above or to the aims and policies of Please visit our website at https://journals.ala.org/rusq. the American Library Association. Bill Spilman, Innovative Media Solutions, 320 W. Chestnut St., PO Box 399, Oneida, © 2017 American Library Association. IL 61467. Phone: (309) 483-6467 or toll-free 1-877-878- All material in this journal subject to copyright by the 3260; fax: (309) 483-2371; email: bill@innovativemedia American Library Association may be photocopied for the solutions.com. noncommercial purpose of scientific or educational advance- Abstracting and Indexing: RUSQ is abstracted or ment granted by Sections 107 and 108 of the Copyright indexed in Arts & Humanities Citation Index; Book Review Revision Act of 1976. For other reprinting, photocopying, or Digest Plus; Book Review Index; Computers & Applied Sciences translating, address requests to the ALA Office of Rights and Complete; Current Contents; Ebscohost Masterfile; Education Permissions, 50 E. Huron St., Chicago, IL 60611. Research Complete; Educator’s Reference Complete; FRANCIS; Gale Cengage Expanded Academic ASAP; Gale Cengage Circulation: Reference & User Services Quarterly (ISSN General OneFile; INSPEC; Library, Information Science, & 1094-9054) is published quarterly (fall, winter, spring, Technology Abstracts; Library Literature & Information Science; summer) by the American Library Association (ALA), 50 E. LISA: Library and Information Science Abstracts; Professional Huron St., Chicago, IL 60611. It is the official publication Development Collection; ProQuest Education Journals; ProQuest of the Reference and User Services Association (RUSA) (for- Research Library; Referativny: Zhurnal; SCOPUS; Social merly RASD, Reference and Adult Services Division), a Sciences Citation Index; and Web of Science. division of the ALA. Subscription price: to members of RUSA, $25 a year, included in membership dues; to nonmembers, U.S. $65; Canada and Mexico, $70; and all other countries, $75. Single articles, $12. Reference & User Fall 2017 Volume 57, Number 1 Services Quarterly ISSN 1094-9054 The Journal of The Reference and User Services Association (RUSA) journals.ala.org/rusq Columns 2 From the Editor 17 Amplify Your Impact BARRY TROTT, EDITOR NICOLE EVA AND ERIN SHEA, EDITORS RUSQ Moves to Full Open Access Watching the Movie: Using Personas as a Library Marketing Tool 4 From the President of RUSA SPENSER THOMPSON RUSA: Change is in the Air CHRIS LEBEAU 20 The Alert Collector MARK SHORES, EDITOR 6 For Your Enrichment Yoga in the Library—A Research Guide BARRY TROTT, EDITOR BETH POSNER Developing a Reflective Practice Template for Citation Management Software Instruction 26 A Reference for That STEVEN D. MILEWSKI AND NICOLETTE WARISSE SOSULSKI AND JEANINE M. WILLIAMSON DAVID A. TYCKOSON, EDITORS Six Words 12 Information Literacy and Instruction ESTHER GRASSIAN AND SARAH LEMIRE, EDITORS For Your Information: Using Information Literacy in Public Libraries SONNET IRELAND Features 30 Giving Credit 42 Lifting the Veil How Well Do Librarians Cite Analyzing Collaborative Virtual Reference and Quote Their Sources? Transcripts to Demonstrate Value and PETER GENZINGER AND DEBORAH WILLS Make Recommendations for Practice ROBIN BROWN 48 Toward Holistic Accessibility Narratives from Functionally Diverse Patrons J. J. PIONKE Departments 57 From Committees of RUSA 61 Sources 57 Best Free Reference Websites 61 Professional Materials ETS BEST FREE WEBSITES COMMITTEE KAREN ANTELL, EDITOR 67 Reference Books ANITA SLACK, EDITOR FROM THE EDITOR Barry Trott t their July meeting, the board of directors of the Reference and User Services Association (RUSA) RUSQ Moves to approved a proposal from the RUSQ editor and board to make the journal fully open access, be- Aginning with volume 57 no. 1, Fall 2017. Full Open Access The RUSQ board based its proposal on several arguments: 1. Making sure that our professional standards are sup- ported by our professional journal a. As the open access movement is strongly supported by librarians, it makes sense that the flagship jour- nal of the reference profession, RUSQ should sup- port that model. Our sister organizations, LITA and ACRL, both offer their professional journals in fully open access models, starting in 2012 and 2011 re- spectively. It makes sense for RUSQ to join this effort. As the ACRL board noted in their statement on open access, “Scholarship by academic librarians advances the fields of library and information science, influ- ences practices of aligned professions, and informs effective advocacy. In support of broad and timely dissemination of library and information science scholarship, the Association of College and Research Libraries (ACRL) encourages academic librarians to publish in open access journals.”1 Barry Trott 2. Ensuring a continued pool of strong authors and articles a. As noted in the ACRL statement above, more and Correspondence concerning this column should be more librarians are seeking to publish only in open addressed to Barry Trott, RUSQ Editor, 7770 Croaker access journals. RUSQ has had at least one instance Rd., Williamsburg, VA, 23188; e-mail: [email protected]. of an author withdrawing an article due to the lack of full open access. We have also had column edi- tors who were unable to publish a particular piece because the author will only publish in open access publications. This will become an increasing issue for future editors. Move to a fully open access model will ensure that the journal continues to draw from a strong pool of authors for feature articles and col- umns. 3. Easing access for current RUSA members a. Moving to full open access will eliminate the need to RUSA members to login to read RUSQ. The primary complaint that readers have had about the journal during my tenure as editor is the challenge of eas- ily accessing current articles. The move to full open access ensures that all readers will be able to easily read journal content. 2 Reference & User Services Quarterly RUSQ Moves to Full Open Access 4. Increasing attention to RUSA to explore possible cost savings in the production and other a. By moving to a full open access model, more readers lines for the journal, including moving the journal to a more worldwide will be able to connect with RUSA though web-based format. If there are savings here, they would also the journal. Increasing
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