The Gulf States Leader The Newsletter of the Gulf States Region April 2017 Special Edition Don’t miss the GSR Conference 2017 in Memphis,

Join fellow CSI members in the Home of the Blues and Birthplace of Rock and Roll at the Annual Gulf States Region Conference See pages 7,8, 9 and 10 for details Hotel special rate ends April 7!

The Gulf States Region CSI includes Alabama ● ● Florida Panhandle ● Louisiana ● ● Tennessee Inside This Issue Submissions to the GSR Leader Page 3 Message from Institute Director Billy Mathis, CSI, CDT GSR members are welcome to submit articles of interest for Page 6 The GSR Needs Volunteers publication in the GSR LEADER. Please forward articles to: Page 7 GSR Conference in Memphis, Tennessee John Dunaway, CSI, CCS, AIA Page 11 CSI Gulf States Officer/Chair Contact Information [email protected] Region Email Blasts All region wide e-mail blasts are to be distributed by the Region Don’t miss out on the Special Room Rate Electronics Communications Chair, Randall Lewis, CSI, AIA. Please for the GSR Conference limit Gulf States e-mail blasts to events of Region-wide interest such Springhill Suites as Product Shows, Chapter Anniversaries, and seminars offering 4 85 Court Ave, Memphis, TN 38103 CEUs or greater. (901) 522-2100 Forward to: [email protected] CSI Memphis has blocked off rooms for GdR conference guests at Springhill Suites in beautiful Court Square in Downtown Memphis. The Deadline for Submissions daily room rate is $141 a night and we have blocks starting from the Do you have something to submit to the GSR Leader? evening of Wednesday, April 19, 2017 to the morning of Sunday, April 23, 2017. Be sure to mention CSI Memphis when reserving your room. Articles, reports, and photographs of interest to GSR members are due All conference activities will occur in the historic Kress Building. The no later than July 15, 2017 to be included in the August 2017 Gulf Kress Building holds all of our conference space, our hospitality suite, States Region Newsletter. and also has a handful of unique hotel rooms. These rooms are Chapters of the GSR available to CSI members and will not result in an increased cost per Map of the Gulf States Region night. Little Rock Alabama ● Arkansas ● Florida Panhandle This special rate ends April 7! ● Louisiana ● Mississippi ● Tennessee Shreveport Baton Rouge The Gulf States Leader is published by the Gulf States Region of The Acadiana Construction Specifications Institute. This publication does not approve, New Orleans sanction, or guarantee the validity or accuracy of any data, claims, or Gulf Coast other opinions stated in the articles or advertisements. Editorial copy does not constitute an endorsement by the Gulf States Region CSI nor Mississippi any of its members. Mobile Bay Montgomery The Construction Specifications Institute is a national non-profit Birmingham technical organization dedicated to the improvement of specifications Huntsville and building practices in the construction industry through service, Chattanooga education, and research. Founded in 1948, CSI provides a forum for Knoxville architects, engineers, designers, specification writers, contractors, manufacturer's representatives, suppliers, and all others in the Nashville construction industry. Membership is open to all who are involved in the Memphis built environment. Pensacola

The Gulf States Region of the Construction Specifications Institute Page 2 A Message from Billy Mathis, CSI, CDT 1. An assessment phase has been underway during the past four Institute Director months. This phase included an examination of past programming and exploring new techniques to support adult The Board has directed that the operations of learning. Assessment is still underway. the Board and the Institute staff will be as 2. The next phase will include development of pilot programs. The transparent as is possible within the confines final phase will be to expand programming, once successful of operational requirements. What this means programming has been tested, measured and evaluated. is we will make every attempt to keep you, the member and our primary customer, up-to-date 3. Specific program offerings will be communicated as they develop. with what is going on and what is being 4. Initiatives under consideration include a refresh of web-reach planned. program, developing content or curricula to be syndicated to The Board and the CEO discussed some of the unfulfilled promises regions/chapters, reimagining the Academies, developing an e- previously made to the membership. There were promises made and learning platform. programs started that could not be fulfilled. The Board is working hard It should be emphasized that CSI has yet to commit to any specific to make sure that when we promise something that it will come to program, as staff ability to develop and support education is being fruition. Sometimes the time frame may slip, like the beta testing of the completely rebuilt. new Chapter and Region microsites, but the progress will be reported CERTIFICATION and if required the time required to implement will be reset. Another of the Pillars of CSI is Certification. In order to do improve the As I have said in the past, the new governance model is one that certification program, there are certain changes and upgrades that stresses responsibility and makes sure that the Board not only knows must occur and must occur in a specific order. what the staff is doing, but have set the goals and the parameters for attaining these goals so volunteer and staff can all work off the same A. Consistent with the Board Governing Policies, wherein the Board page. CSI’s CEO, Mark Dorsey, is responsible for the actions of the envisions CSI’s credentials are recognized as “gold standards” of staff and reports progress t competence, staff shared definitions related to credentialing that are vital to understanding where we are versus where we are trying to We just recently spent two hard days in Tucson Arizona, being updated get to. These are: on the status of the various programs being implemented, briefed on the compliance with the goals established by the Board, and 1. Certificate – a non-renewable educational offering that presents hammering out various pieces of the governance puzzle which have yet information and then tests against it to evaluate how well the to be put into place. The Board and the Staff spent many hours individual learned working together to turn CSI around and make it one of the preeminent 2. Certification – a renewable credential that tests knowledge and construction organizations out there. capabilities against an existing body of knowledge In the coming paragraphs, I will be discussing individual components of 3. Accreditation – approval for a credential program based on a the work we have done and are still doing. standard provided by a third party EDUCATION B. The CDT has some of the qualities of a certificate; and some of the One of the primary Pillars of CSI is Education. Some changes to CSI’s qualities of a certification. In order to raise the CDT to the “Gold education are in the works. Standard” and be accredited, there are some things which must be done. A. The next 12-18 months to reimagine CSI’s learning (education) programs: 1. The long-standing plan to transition CDT from an education-

The Gulf States Region of the Construction Specifications Institute Page 3 Continued from page 3 based certificate to a certification is in motion. INFORMATION TECHNOLOGY 2. More specifics about the timing of this transition and what it Information Technology is one of the most important things that the means to certificate holder will come at a later date though, Board and the Staff are trying to make sure work. ideally, such a transition would occur in 18 to 24 months. It is A. The new website has been rolled out. If you haven’t been there, you possible the transition could occur earlier. need to go to “CSIResources.org” and check out the new layout and 3. No transition will occur without clear and consistent intuitive design. The topics discussed at the last board meeting communication to members, chapters, and regions. include: C. Slated improvements will enable the CDT to become a full 1. Content is updated regularly and there is growth in the use of certification. These include: online communities. Examples of the types of communities 1. Develop code of ethics and standards of professional conduct. include areas of practice, CDT, specific events such as MSR. The purpose is to provide publicly available documented 2. CSInet.org no longer has current information and is likely to be standards of behavior for CDT holders. Governs both the sunset in the next 60 days. A communication plan to alert behavior of those being certified and policy documents for the members is under development. impartial administration of the certification program. B. The next item our Information Technology Staff people are tackling 2. Establish appeals and complaint process. Two independent is the Chapter Microsites. Here there was a problem and the expected processes must be put in place to help provide independent dates of testing, beta testing and rollout were missed. This process is hearings for any examinees who have problems with their ongoing and still a high priority for the Staff, however delays and issues certification testing experience, as well as to provide a venue for not associated with the microsites delayed the start of the testing. complaints about the behavior of certification holders. 1. Microsite beta testing with a handful of chapters was scheduled to 3. Auditable management parameters. Additional guidelines begin in fourth quarter 2016 and the testing be complete by enacted to improve the already good documentation and December. The target dates were missed. support of CSI’s certification programs, ensuring both their 2. Staff is regrouping regarding chapter communities and microsites value and longevity. and update will be provided to leadership, as well as the affected 4. Improved test policies. Ensure test scoring process is based on regions/chapters, by February 22, 2017. the knowledge needed to effectively perform at the professional MEMBERSHIP level defined by the certification. Test forms are to be assembled so that their content and difficulty is balanced each The results of the Membership Survey was one of the more interesting year, allowing for better measurement of outcomes and items briefed and discussed at the Board Meeting. In case you missed identification of problematic items, thus making the tests more the survey, here are the key facts concerning the survey: effective and fair. A. A survey of the membership was conducted in November 2016. Key D. Certification work is currently focused is on the CDT. Work to refresh findings from the survey are: a CDT Body of Knowledge Analysis (BOKA) started in early 1. CSI’s Net Promoter Score (NPS) is 28 among current members, February will continue through 2017. Activity to develop curriculum improved from 24 in March 2016. for community college construction management and architectural a. NPS tracks the willingness of individuals to recommend assistant programs as part of the National Science Foundation Grant something—such as membership in CSI—to a colleague or will begin in late spring 2017 and continue through summer 2017. friend. b. NPS values range from -100 to 100 (no one achieves either

The Gulf States Region of the Construction Specifications Institute Page 4 Continued from page 4 extreme). NPS values above 0 are positive NPS. 5. Respondents reported that the single most important activity that c. NPS ranges differ by industry sector. Examples: Fast food could improve their experience is improvement in chapter chains range from -11 to 59, with an average of 23. Investment programming. firms range from 22 to 49, with an average of 32. 6. Lessons learned: http://temkingroup.com/research-reports/net-promoter-score- a. Transition from a one-size-fits-all approach. Greater care benchmark-study-2015. should be taken to move from single messaging and offers 2. CSI’s Net Promoter Score appears to correlate with age. The across all groups to customized targeted offers for targeted older the individual the higher the NPS. Compared to the NPS groups. average score of 28 for current members: b. Services need to bear in mind the attributes that are important a. Members over the age of 70 score 43. to members (more energetic and building upon reliability). b. Members over the age of 60 score at 34. 7. Short term priorities include: c. Members between 50-59 scored 16. a. Development of a content communication strategy d. Members between 40-49 scored 3. b. Further developing online communities e. Members between 35 - 39 scored -1. c. Clearly defining the value proposition for member/customer f. Members under 35 scored -8 audiences. Negative NPS scores were identified with the 40-49 and under 40’s. d. Exploring opportunities to syndicate content to local components (chapters and regions) 3. CSI’s next step is to dig into what activities would raise NPS among those under 50. Some of what was discovered is shown e. Deeper dive into underlying reasons behind the quantitative below. results a. Respondents indicate attributes identified by the younger B. One of the key issues facing CSI is a decline in our Membership. members as being important include: visionary, innovative, Below are some Membership trends as observed from the Institute diverse, and thought leading. CSI scores lower with these level. attributes, even though they are important to the membership 1. Membership Numbers: as a whole. a. CSI had 9,179 members at the beginning of the fiscal year b. Respondents indicated the attributes most strongly associated (July 2016). with CSI include reliable, professional, and practical. Although b. During the fall, member numbers were as high as 9,278 CSI scores high with these attributes, these are viewed as less important to the younger members. c. Before ending December at 9,047. c. The result is CSI’s brand experience doesn’t connect what CSI 2. During November, and following a successful pilot program in does well to what the respondent views as important. This September, a multi-month lapsed calling campaign was provides guidance to us in building a strong brand. executed. 4. Few of CSI’s products, programs and events rate higher in a. 824 members were called and three attempts were made to execution and importance to respondents. Chapter events and reach each member. chapter newsletters rank higher in both; that could be related to b. 184 members renewed (22% of those called). their regularity and visibility. c. Early indications are that we are likely to recover to FY2016

The Gulf States Region of the Construction Specifications Institute Page 5 Continued from page 5 levels. The Gulf States Region Need Volunteers 3. Lessons learned from the calls: If you’re reading this I bet you’re already a CSI volunteer. CSI a. Members are often unaware their CSI membership has volunteerism runs all the way up the ladder to the Institute level and lapsed there are many who have served at this level of commitment, but this b. When calls are made at the end of the 30-day grace period, is not for everyone. members are expressing the thought that they had “more Serving at the Chapter level is a time consuming commitment but I time” to renew know many of you who are serving and have served feel that you c. Retirement and career change are often mentioned learned and grew through your service, much as I have. You may reasons for allowing membership to lapse have also made an impact on your Chapter and helped bring about changes that improved your Chapter by implementing better d. Many members remain “on the fence” regarding whether or operating procedures, raising funds for Chapter activities, increasing not to reinstate their membership your Chapter’s membership, or educating others. e. Poor service from CSI was rarely mentioned as a reason Now you can take those skills you learned to the next level. You may for lapse (although we must remain focused on providing not be ready or willing to take the reins as a GSR officer yet, but excellent service). serving as a committee chair will “get your feet wet”. 4. The lapsed member calling program will be continued on a I will use my self as an example of this growth of service. I started as monthly basis. Members will be contacted at the beginning of a member of the Publications Committee in my Chapter back in the the month after their membership expires. day when we printed and distributed a newsletter. My first task was 5. The Board was also given some Strategic Questions to be to just do a little writing, then later on I took on the task of newsletter asked as we engaged with members and leaders at the distribution by spending one night a month putting address labels Chapter and Region levels. and postage on the newsletters and then mailing them. Later on I a. What engages people most effectively at the region and took on the task as Committee Chair. When our Chapter went digital chapter level; what are the incentives and disincentives to I had no idea what “Publisher” was so someone else served as editor participation? and I managed the committee, but through the editor's tutelage I b. What should the members experience look and feel like, as learned how to use the program and later became Chair and Editor. one considers the chapter/region/institute in total? I took on the job as GSR Editor/Publications Chair because I felt I c. What are the barriers to entry into CSI, and how might they could bring my skills to bear on GSR publications and make a be overcome? difference. I think I have done that and believe we have a worthwhile 6. These are fairly broad questions for a reason. The Institute is publication in the GSR Leader. Now it’s your turn! You could take on focusing their data gathering and assessment on the publications and continue my work, or better yet, you could take on customer (in this case the individual Member) as opposed to publications and make it yours by taking us into a new realm of the Chapter or Region. Questioning and data gathering for communication. I know many of you have the experience, training, the Chapter and Region needs and desires will be and knowledge to do this task. Now all you have to have is the forthcoming in the future. commitment to make a difference and serve. Look at the back page of committee chairs and see where you fit. Contact the GSR Billy Mathis, CSI, CDT President or Vice President and discuss how you could help. You Institute Director CAN make a difference. GSR Publication Chair - John Dunaway, CSI, CCS, AIA

The Gulf States Region of the Construction Specifications Institute Page 6 Memphis, Tennessee: Guests of the http://www.csimemphis.org/ Bluff City come for the Blues and stay for the barbeque. Downtown Memphis is located in the southwest corner of Tennessee and rises from a bluff along the mighty . Brief History of Memphis: Before its settlement, the bluff that Memphis now The Annual Gulf States Region Leadership Conference occupies was a natural location for settlement and was home to the April 20 - 22, 2017 Memphis, Tennessee Chickasaw tribe. The city of Memphis was founded in 1819 as a planned city by a group of wealthy Americans including future president Andrew Jackson. The cities geographic location and adjacency to the Mississippi River along with the cotton and slave trades, made the city a natural hub and transportation city during the 19th century antebellum South. When the city was captured by the Union during the Civil War, it never returned to the hands of the Confederacy. Memphis saw racial strife from the reconstruction era moving onward. In the 1960’s, Memphis became one of the centers of the Civil Rights Movement with the city sanitation workers’ strike. This event culminated with the visit and assassination of Dr. Martin Luther King, Jr. at the Lorraine Motel on April 4, 1968. After King’s death, businesses and citizens alike fled from the downtown area and set off an unprecedented suburban sprawl. That trend has only just now begun to reverse at the turn of the new millennium. Home of the Blues and Birthplace of Rock and Roll: Memphis is widely known for being the home to the King of Rock and Roll, . However the city of Memphis nurtured a variety of musicians. Musical greats including Aretha Franklin, Jerry Lee Lewis, Johnny Cash, Roy Orbison, Booker T and the M.G.’s, Otis Redding, Isaac Hayes, and B.B. King all got their start in the River City. Since then, Justin Timberlake’s career has skyrocketed him from his home in Memphis to national stardom. Monuments to these fantastic musicians still stand in the form of , Stax Museum, Sun Studios, Lafayette’s Music Room, the Memphis Slim Collaborative, and the Orpheum Theatre, among others. Sun Studios’ iconic recording studio is located at 706 Union Ave, a short drive from downtown Memphis. It was opened by rock and roll pioneer Sam Phillips in 1950. The : Easily the most iconic building in the downtown Memphis skyline, the was built in 1991. This icon is now the Bass Pro Shop Superstore. It houses the country’s largest Bass Pro Shop, complete with archery lane, bowling alley, luxury hotel, and breathtaking observation deck. CSI Memphis Build/It Products Display Show: The annual CSI Memphis Products Display Show, now known as CSI BUILD/IT will be held just before the GSR conference. CSI Memphis just completed the 2016 show and we look forward to hosting the entire Gulf States Region at next year’s show. Our goal is to build a substantial show around the best products presented by the brightest representatives to the best architects and designers. We encourage you to consider attending this event. It will begin at 3:30 PM on April 20, 2017 at the Columns in One Commerce Square. The Columns is a brief 5 minute walk from the Springhill Suites and the Memphis Chapter encourages all of the GSR Members to attend.

The Gulf States Region of the Construction Specifications Institute Page 7 Marlon Blackwell, FAIA from Fayetteville, Arkansas, will be the keynote speaker before BUILD/IT 2017 opens. Mr. Blackwell is one of the nation’s most respected regional modernist architects. His practice takes place primarily in GSR Leadership Conference April 20 - 22 Arkansas and combines vernacular traditions with rigorous formalism. Throughout his body of work, nature has been a persistent inspiration and he strives to create spaces that respond to the physical and cultural eccentricities of a place. This will truly be a worthwhile presentation to attend for architects, builders, students, and anyone else interested in the practice of architecture. For more about Marlon Blackwell visit http://www.marlonblackwell.com/ The GSR Leadership Conference official hotel is the Springhill Suites, 85 Court Ave, Memphis, TN 38103. Telephone: (901) 522-2100. GSR Attendees will be offered a rate of $141/night. This special rate expires of April 7! All you need to do is to mention the CSI event when calling to book your room. The GSR Conference registration page is up on the Memphis website, http://www.csimemphis.org/gsr-confernce/, and CSI members may pay on- line or pay their registration by mailing a check to the address indicated on the website. Continuing education opportunities are varied. The Friday morning education sessions, taught by knowledgeable experts in their field, will provide timely and worthwhile information to attendees as well as a chance to earn HSW CEU’s. Some of the sessions offered are:  What is Quality? – Hans Faulhaber  The Colors of Frank Lloyd Wright – Kent Kile  The Manufacturer’s Role in Code Compliance – Tommy Smith and Carl Drennon  Contemporary Trends in Polished Concrete Floor Technology – Dudley Dolinger  Multiple Work Packages – Louis Medcalf  Learn from my Mistakes – Why Spectacular Failures Make the Best Learning Tools – Susan Davis Special speakers, Jimmy Ogle, a local Memphis historian, and Josh Flowers, architect and attorney at HBG Design are speaking during lunch breaks on Friday and Saturday too, so there will be plenty to learn at this event. See Page 9 for more For more information please contact: Jeffrey Parnell, Associate AIA, CSI HBG Design Architecture [email protected] - Tel: 901-525-2557

The Gulf States Region of the Construction Specifications Institute Page 8 GSR Leadership Conference April 20 - 22 Jimmy Ogle - Friday, April 21, 2017 Jimmy Ogle is a local Memphis historian with a breadth of experience and knowledge. He is the manager of Landing and in 2014, Ogle was named the County Historian by Shelby County Mayor, Mark Lutrell. Over the last 25 years, Jimmy has served in leadership positions with the Memphis Park Commission, Mud Island River Park, the Memphis Queen Line, Beale Street, the Rock ‘n’ Soul Museum, and the Memphis Convention and Visitors Bureau. He has also played instrumental roles in a long list of community organizations (including the West Tennessee Historical Society, Memphis Heritage, the Center City Commission, and ), and has emerged as one of the city’s foremost authorities on Memphis’ cultural assets and heritage. The walking reference of Memphis heritage and lore was also recently named Duck Master by the historic . Join us for his lunch presentation in the Kress Ballroom at Springhill Suites in Court Square at noon on Friday, April 21, 2017. Josh Flowers - Saturday, April 22, 2017 Josh Flowers is a licensed architect and licensed attorney at HBG Design in Memphis, Tennessee. He has served as the Young Architect Regional Director for the AIA Gulf States Region, President of AIA Memphis, and Knowledge Director, Vice Chair, and Chair of the AIA National Young Architect's Forum. He has organized a coalition to connect state government officials with industry organizations and has worked to develop public private partnership legislation to be introduced in Tennessee as a model for other states. He has frequently been invited to present on legal and leadership topics related to development and design at national conferences and events. Recently, he has assisted in the formation of Emerging Professionals and fostered the growth of young professionals within HBG Design. His presentation will conclude the conference's leadership training. Join us for his lunch presentation in the Kress Ballroom at Springhill Suites in Court Square at noon on Saturday, April 22, 2017. Spouse/Guest Tour Options Memphis City Overview Tour (1.5 hours) 10:00 AM - 1:00 PM Friday, April 21 Memphis, the Gateway to the Old South, is one of the most beautiful cities in the Southern United States. Filled with Southern charm, beautifully restored mansions, sculptured tree-lined parkways, on a setting high on the Fourth , this river city boasts of glowing sunsets over the Mississippi, and the world’s finest BBQ. This tour will take you to the Mississippi Riverfront and through downtown Memphis where tradition and modern progress collide to form an exciting modern city filled with historic sites, fun and adventure. Drive by sites include the Mighty Mississippi River Front, Harbor Town, Mud Island, the Bass Pro Pyramid, St. Jude’s Children’s Hospital, Historic Cotton Row, Beale Street and South Main Historic District, the National Civil Rights Museum / Lorraine Motel, Rick & Soul Museum, and Victorian Village.

City Tour ticket price is $36 per ticket. Tour will depart and return to the Spring Hill Suites.

The Gulf States Region of the Construction Specifications Institute Page 9 Spouse/Guest Tour Options Graceland Tour (4.5 hours) 9:30 AM - 2:00 PM Saturday, April 22 Upon arrival your guide will obtain your Elvis Experience tickets and lead you to the boarding shuttle for your reserved mansion tour. Experience riding through the most photographed gates in the world as you journey to the estate of Elvis Presley, one of the most popular entertainers of all time. Your iPad narrative tour of Graceland Mansion is full of music and interesting stories about how Elvis lived in the home he loved so much. You will see the largest privately owned collection of gold records in the world and Elvis' elaborate stage costumes and jewelry. The mansion tour ends with a quiet visit to Meditation Garden where Elvis and members of his family are buried. Following your Mansion tour your will visit all other self-guided attractions at your leisure, including Elvis’ two Custom Airplanes, Car Museum, and Entertainer Career Showcase Museum. Graceland Elvis Experience Tour ticket price is $70.00 per ticket. Tour will depart and return to the Spring Hill Suites. Gulf State Region Conference Schedule See Memphis Chapter website for updates Subject to change without notice

The Gulf States Region of the Construction Specifications Institute Page 10 GULF STATES REGION OFFICERS Please note vacant positions and that some chairs are in the 3rd year of a 2 year term. Volunteer! PRESIDENT CERTIFICATION PLANNING Tom Ferguson, CSI, CCCA Christopher Young, CSI, CCS (3rdYr.) Bruce Martin, CSI, CDT, RRC (3rd Yr.) Tel: 850-261-9085 Tel: 504-524-4634 Tel: 423-775-1793 Email: @interbay.co Email: [email protected] Email: [email protected] VICE PRESIDENT EDUCATION (1st Yr.) PUBLICATIONS John Murray, CSI, CDT Position Vacant John Dunaway, CSI, CCS, AIA (3rdYr.) Tel: 601-948-7337 Tel: Tel: 601-948-7337 Email: [email protected] Email: Email: [email protected] SECRETARY Suzan Jordan, CSI, CDT ELECTRONIC COMMUNICATIONS TECHNICAL Tel: 865-389-9476 Randall Lewis, CSI, AIA (1st Yr.) Gary Bergeron, CSI, CCS (3rd Yr.) Email: [email protected] Tel: 601-948-4601 Tel: 865-588-5348 Email: [email protected] Email: [email protected] TREASURER Ryan Hatler, CSI, J.D. FINANCE SPECIFICATION COMPETITION Tel: 850-316-7217 Amy Fleming, CSI, CDT (1st Yr.) Robert Swan, CSI, CCS, CCCA, AIA (3rd Yr.) Email: [email protected] Tel: 423-267-2288 Tel: 504-586-9303 Email: [email protected] IMMEDIATE PAST PRESIDENT Email: [email protected] James Bagley, CSI, CCS, AIA FUND RAISING/PRODUCT SHOWS NOMINATING Tel: 334-271-3200 Floyd Sterling, FCSI, CDT (3rd Yr.) Email: [email protected] John Murray, CSI, CDT Tel: 318-226-0056 Tel: 601-948-7337 GSR COMMITTEE CHAIRS Email: [email protected] Email: [email protected] ACADEMIC AFFAIRS MEMBERSHIP INSTITUTE DIRECTOR Kent Kile, CSI, CCPR (3rd Yr.) Danielle Ross, CSI (1st Yr.) GULF STATES REGION Tel: 615-347-4572 Tel: 850-449- 8362 Billy Mathis, CSI, CDT Email: [email protected] Email: [email protected] Tel: 501-758-7443 AWARDS OPERATING GUIDE Email: [email protected] Keith West, FCSI, CCPR (2nd Yr.) Cindi Brooks, CSI, CDT (2nd Yr.) Tel: 601-853-9908 Tel: 423-827-4848 Email: [email protected] Email: [email protected]

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