Senior Business Process Analyst - Source to Pay (SAPO)

Location: [Asia & Pacific] [Philippines] Town/City: Quezon City Category: Support Services Job Type: Fixed term, Full-time

PURPOSE OF POSITION:

The Business Process Analyst III leads the Source to Pay (S2P) project team, consisting of Regional and National Office process leaders and subject matter experts, in process analysis and transformation activities, enabled by the global S2P solution, for each countries where World Vision International serves as part of a multi-year global back-office integrated strategic roadmap to enable Strategic Sourcing, Global Process Standardisation, and Financial Shared Services. The Business Process Analyst III will be the process analysis leader for several project teams simultaneously throughout the project implementation life cycle, with each country implementation having a budget of $215,000 and within the region, a total estimated budget of $1.5 million to $2 million over several countries.

The S2P Program Objectives are:

1. Implement an integrated S2P process, leveraging Coupa, Perspective and SUN6 and Oracle, as a repeatable, sustainable WVI business process.

2. Implement S2P in over 60 countries across the WVI partnership.

3. Enable financial process standardization to achieve cost transparency, process controls and policy compliance. Transition National office accounts payable function into Shared Services Centers.

4. Enable Supply Chain Management (SCM) / Procurement process standardization – to leverage supplier savings across global, regional, national and local procurement.

5. Reduce procurement time, costs and improve the quality and service level of SCM / Sourcing / Procurement operations through sourcing to contracts to pre-priced catalogues and “zero touch” procurement buying channels.

Page 1/7 Incumbents working as a Business Process Analyst III are responsible for leading and serving as a liaison between the Finance and Supply Chain process owners, project business owners, Shared Service Center team and the IT organization to support process transformation and standardization towards industry best practices in the area of Sourcing, Procurement, Supply Chain Management and Accounting. They are project team members involved in all phases of analysis, design, development and implementation of process change and enabling technology solutions throughout the business case and development life cycle processes supporting source to pay business related functions and highly complex business cross functional processes. Due to the relative immaturity and very “manual” processes of World Vision Sourcing, Procurement, Supply Chain Management and Accounting in field offices and the significant level of process change the S2P project will require, the Business Process Analyst III will need to utilize a combination of critical thinking, reasoning skills, and practical industry knowledge and experience, to successfully lead field office staff, project team members and regional process owners through the process transformation journey and final adoption of new processes and technologies.

Information Management, Business Process Knowledge and Analysis:

Facilitate the definition and maintenance of best practice business process management flows and information knowledge distribution.

Collaborate with business process owners on key business changes needed or made to ensure process and operational documentation is maintained and owned.

Research best practices with appropriate staff and leadership to identify strategic opportunities and manage business process changes.

Technical Integration and Functional Implementation:

Partner across organizational functions to design system functions to support operational business processes, define business requirements and strategies for development or updating of systems and processes to meet project objectives.

Coordinate with business to develop criteria for implementation plans to maintain transparent processes and minimize change impacts.

Business Process Analysis professionals are innovative, identifying and proposing process change based business requirements and gap analysis. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups. They cultivate good working relationships across multiple stakeholders and the ability to influence; they also are able to lead, facilitate and navigate change within the organization.

Business Process Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies. They must have a working knowledge and practical working experience of the business area that they support, Accounting, Finance, Procurement and Supply Chain Management and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.

Page 2/7 Business Process Analyst professionals will provides leadership, guidance and mentoring to other junior and intermediate Business Analysts and team members, while communicating World Vision's Christian ethos and demonstrate a quality of spiritual life that is an example to others.

KEY RESPONSIBILITIES:

Planning:

Conducts data gathering and analysis to understand business strategy and direction.

Participates in planning sessions with a client to implement process improvement within an assigned client area.

Develops business cases.

Liaison:

Serves as the link between the process owners, business owners, third party vendors and the IT technical team.

Business Requirements:

Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options.

Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

Business Process:

Analyzes and recommends improvements to business processes and models.

Documents current business processes and models.

Facilitates process discovery and standardization workshops.

Page 3/7 Facilitates process training workshops and change management workshops.

Process Design & Definition:

Working together with Global Process Leaders, continues to update the design of cross organization S2P process structure, including creating a process hierarchy that streamlines business processes and eliminates redundancy.

Collaborates with other process managers to avoid optimizing each individual process, but sub- optimizing at the framework level.

Working together with Global Process Leaders, facilitates the definition of well-defined processes policies and procedures with clearly documented accountability for each activity to increase efficiency of processes.

Defines current/future state process structure.

Feasability:

Provides factual content to feasibility study for standard development projects and enhancements.

Testing:

Develops user test cases and validates test results during user acceptance testing.

Problem Solving:

Identifies and resolves issues.

Uses new and varied analytical techniques.

Researches deviations in global standard processes due to country’s regulatory requirements and identifies solutions to resolve issues.

Customer Satisfaction:

Analyzes metrics to ensure customer satisfaction.

Communications/Consulting:

Page 4/7 Promotes an understanding of process project roles, processes and activities to the business units.

Supports and participates in the formal reporting of project status.

Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation phase of projects.

Actively participates in the creation, review and analysis of user stories/epics in projects.

Communications/Change Management:

Working with Regional Process Leaders and National Office process owners, supports cross functional changes to support process implementation including organizational, cultural and operational issues

Facilitates change management activities to ensure smooth transition to new or changed processes.

Ensures communication and partnership with stakeholders.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

Bachelor’s degree in Computer Science, Information Systems, Business, Industrial Engineering or other related field. Or equivalent work experience.

Working knowledge in Sourcing, Procurement, Supply Chain and Accounts Payable functions and systems (experience in all disciplines not required; as many as possible ideal).

Work experience with process design, process analysis, process transformation or process improvement projects, preferably using Lean Sigma and/or other quality methodologies.

Work experience with deploying mid-to-large scale business application solutions requiring process change; 5 - 7 years.

Typically requires 5-10 years of relevant technical or business work experience.

Experience working with virtual and/or matrix teams.

Experience working with cross-cultural team ideal.

Willingness and ability to travel domestically and internationally, as necessary. Up to 50% regional travel and up to 25%

Page 5/7 international (outside of region).

Effective in written and verbal communication in English.

1. If position in LACRO, then English/Spanish (and Portuguese is ideal, but not mandatory).

2. If position in WARO, then English/French.

3. If position in SARO, then English/Portuguese.

Six Sigma or Lean certification is a plus.

PMP certification is a plus.

Preferred:

Experience in project lead business analysis role for medium to large sized project implementations.

Experience in Lean Sigma and/or other quality methodologies.

Formal qualification, experience or working knowledge in one or more of the following areas:

1. Process design

2. Process re-engineering and/or transformation

3. Change management

4. Project management methodologies

5. System Development Life Cycle (SDLC)

6. Data Modelling

IT systems, architectures and nomenclature.

Maturity, business acumen, and skills necessary to interact with senior leadership and executive leadership to ensure the

Page 6/7 provision of a timely and accurate project information.

Experience contributing as a Subject Matter Expert (SME) developing and maintaining Accounting, Finance, Procurement or Supply Chain Management processes and/or tools, helping to lead change and future developments as required to lead towards overall best-in-class performance.

Experience managing, and coaching/mentoring other Business Analysts.

MBA desirable.

Experience working with mind mapping tools.

Experience with back-office business applications such as S2P systems, ERP systems, Expense management tools, business intelligence, databases, workflow scan solutions ideal.

Excellent relational skills building relationships, resulting in strong relationships with internal customers/stakeholders who view them as a trusted partner.

Proactive ability to anticipate a broad range of issues and concerns, developing solutions for the organization in a win-win format.

Ability to translate technical information into common language so that non-technical individuals can readily understand the information.

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