2 3 2017 HOMELESS CONNECT Tuesday 27th June

Sydney Homeless Connect is a day that brings together people who are homeless and at risk of in Sydney with the services and support that they need whilst providing them with a positive experience they will remember.

OUR FOCUS IS ACTION & OUTCOMES sydneyhomelessconnect.com ON THE DAY.

www.sydneyhomelessconnect.com 4 5 IN THIS GUIDE:

CRISIS CARE 6 SUPPORT 18 EMPLOYMENT 32 FINANCIAL ASSISTANCE 36 HEALTH 42 HOUSING 56 LEGAL SERVICES 66 SENIORS 80 LGBTIQ SUPPORT 82

WOMEN 90 YOUTH 103 SYDNEY HOMELESS CONNECT WELLBEING 123 VOLUNTEER LEGENDS PETS 132 Thank you to all of our generous volunteers at Sydney Homless Connect - you are legends. The information in this booklet is not intended to be a definitive guide to homeless services, but we hope you find it helpful. 6 7

Police / Ambulance / Fire LIFELINE - 13 1 1 14 Emergency - CALL We provide 24/7 crisis support and suicide prevention services. 000 Lifeline provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide Link2Home : 1800 152 152 prevention services. Find out how these services can help you, a friend or loved one. Police : 131 444 www.lifeline.org.au

Lifeline : 13 11 14

Kids & Youth Helpline : 1800 55 1800 BEYOND BLUE CRISIS AND SUICIDE SUPPORT - 1300 22 4636 Domestic Violence Line : 1800 RESPECT / 1800 737 732 We all have good and bad days. If something is on your mind, or things just seem too much, sharing the load with someone could really Missionbeat : 1800 306 461 help. No matter who you are, or how you’re feeling, you can talk it through with us. Beyond Blue : 1300 22 4636 Call 1300 22 4636 24 hours, 7 days a week : 9263 5464 Or chat online: www.beyondblue.org.au NSW Mental Health Line: 1800 011 511.

CRISISCRISIS CARE CARE 8 9 MISSIONBEAT OUTREACH - 1300 544 357

1800 306 461 Jewish House provides 24/7 Crisis Support to all who seek our services. Mission ’s Missionbeat is an outreach and transport service for homeless people in Crisis can take many forms, which means we the Sydney area. We provide transport to safe help a range of people, from those who require accommodation, advice, information and urgent and in-person assistance to those who referrals. We receive calls from the NSW Police, hold down regular jobs and are faced with Ambulance and members of the public. unexpected challenges, through to business leaders who are dealing with personal or We also have our Medibeat service, which is employee-related issues. Recognising that for a partnership with St Vincent’s Hospital and most people support involves a combination employs a homeless outreach nurse to work of approaches, we take a multi-disciplinary alongside the Missionbeat service and our clients approach by drawing on a wide range of services. and meets clients at their point of need without them having to go through the hospital network. 24/7 crisis support 1300 544 357

1/1 Brompton St Marrickville, NSW 2204 Phone: 02 9386 0770 [email protected] [email protected] www.jewishhouse.org.au www.missionaustralia.com.au 7 Flood St. Bondi NSW 2026

CRISIS CARE 10 11 EMERGENCY RELIEF WESLEY MISSION ANGLICARE Sustainable Living consists of: We offer prevention & early intervention • Emergency relief is the provision of practical support, emergency accommodation, assistance to those people who find themselves medium term transitional housing and case in financial crisis. management support depending on the individual’s needs. • Financial Counselling: Helps people to organise their financial information, design a We also offer Counselling services, Youth Personal Money Plan with the aim for people to services, Employment and training, Aged care change and improve their financial situations. services, Camps and conferences, Child and family services, Disability services, Mental A Personal Helper and Mentor who will health services, Training and education support them on their recovery journey. services & referrals to financial counselling. Personal Helpers and Mentors will work with the Participant to develop goals and strategies Wesley Church to achieve these goals. PH: (02) 9263 5464 PH: (02) 8362 3700 9am - 5pm 220 Pitt St, Sydney NSW 2000 60 Wairoa Ave, , NSW 2026 Mail: PO Box A5555, www.anglicare.org.au Sydney South NSW 1235 [email protected] www.wesleymission.org.au

CRISISCRISIS CARE CARE 12 13 STREET LEVEL MISSION LINK 2 HOME - 1800 152 152

We seek to care for the physical, Formerly Homeless Persons Information emotional & spiritual needs of Centre (HPIC) those who are a part of our community. Services: Welfare assistance (food, clothing, bills, The new 24/7 State-wide telephone line for people furniture, no-interest loans), housing assistance, who are homeless or at risk of homelessness to hot lunch, shower, laundry facilities, locker seek accommodation and support. storage, legal help, a safe place to spend the day, free internet and someone to talk to. We provide professional assessments and referrals for clients seeking accommodation PH: (02) 9360 1321 and support services within NSW. Open Mon-Fri 9:30am-3:30pm. Homelessness NSW Derby Lane (off Albion St). Tel: 02 9331 2004 Rear of 339 Crown St. Surry Hills http://www.salvos.org.au/sydneystreetlevel [email protected] 99 Forbes Street, Wolloomooloo, NSW, 2011

CRISIS CARE 14 15 NEWTOWN NEIGHBOURHOOD CENTRE THE HAYMARKET CENTRE

Newtown Neighbourhood Centre provides The Haymarket Centre provides crisis support information, referral and advice with over for men and women and transgender people 60 information sheets available covering experiencing homelessness who have a range accommodation, health, welfare, government, of complex issues including; intoxication, community and drug and alcohol services. addictions, mental illness and or challenging The Newtown Neighbourhood Centre is a great behaviours. source of information for people with any number of issues. Comprehensive assessment on admission and supported with intensive case management Our Boarding House Project offers support and and referrals to appropriate services. Our assistance to residents of unlicensed boarding aim is to provide people with a stable base houses. If you need urgent or personal support from which they can secure long term and you are not sure where to start, come and see accommodation. our staff at the Front Counter or call us on: PH: 9698 0555 PH: 9564 7333 1 Bedford Street Newtown, NSW 2042 www.haymarket.org.au www.newtowncentre.org [email protected]

The Haymarket Foundation 137-139 Regent Street Chippendale, NSW 2008

CRISIS CARE 16 17 C3CARES / C3 CHURCH TELEPHONE INTERPRETER SERVICE 131 450 (FREE CALL) C3CARES helps people in need, crisis or isolation in our inner-city Sydney community and we welcome people from all backgrounds and circumstances. We believe in community and ATIS VOICE PHONE INTERPRETING bring a message of hope and practical support. 1800 131 450 (24 hours, every day of the year) WEEKLY COMMUNITY LUNCH: EVERY THURSDAY 11:30am – 12:30pm Services include: Free lunch, fresh fruit, The Translating and Interpreting Service emergency food hampers (by appointment only), (TIS National) is an interpreting service for occasional free haircuts, community support and people who do not speak English and for agencies message of hope (toiletries, blankets and clothing and businesses that need to communicate with can also be requested, subject to availability). We their non-English speaking clients. provide information about other community services and seek to help to all those who visit us. Our services enable non-English speakers to independently access services and information in We also invite you to our Sunday Australia. church services, 10am & 5pm. Telephone interpreter services are provided free Cnr Palmer & Stanley Sts Darlinghurst of charge to you. (opp Haymarket Foundation Clinic) PH: 9326 0119 [email protected] www.c3churchcity.com.au

CRISIS CARE 18 19 THE 9581 9100 SALVATION ARMY - MEN’S,

Support for individuals and families. WOMEN’S AND YOUTH SERVICES Samaritan Services is The Salvation Army’s Shower facilities, low-cost meals & clothing; network of inner city homeless services. referral for health & welfare issues, crisis and/ or long-term housing; information & advocacy; Located across four sites we provide social support; meeting spaces for self-help accommodation services, casework and and community groups; and drop-in activities support for homeless men, homeless women, including sport, gym, photography and movies. women and children escaping domestic Weekly legal and health clinics. Low-cost meals . violence and for women who are victims of human trafficking. Our Drop-In Centre on the corner of Philip and Cope Streets Wayside Café: Mon-Fri 9 -7.30 , Sat & Sun 9-4 in Waterloo provides life skills courses, Community Services Centre: open 7 days per week counselling, and also operates a budget cafe. The main admin for Samaritan Services : The Wayside Chapel Foster House , 5-19 Mary Street, Surry Hills. 29 Hughes Street, Potts Point NSW 2011 Phone: (02) 9212 1065 [email protected] www.thewaysidechapel.com Women’s services: PH: 9211 5794

Doorways welfare assistance for emergency relief (food, bills etc) PH: 1300 371 288.

SUPPORT 20 21 SYDNEY NIGHT PATROL ALCOHOLICS ANONYMOUS ST VINCENT DE PAUL 1 300 22 22 22

A mobile service that provides food, hot drinks Alcoholics Anonymous is a fellowship of men and toiletries seven nights a week, as emergency and women who share their experience, strength relief. Referrals to other services, personal items, and hope with each other that they may solve swags, blankets and clothing vouchers also their common problem and help others to available. Toiletries are available on the 8th & recover from alcoholism. 22nd each month. www.aa.org.au

Eddie Ward Park, Devonshire Street, Surrey Hills email: [email protected] 7.30pm-8.15pm & 9.45pm-10.30pm; every night

AA Central Service Office , Phillip Street, Sydney The Crypt 8.30pm-9.30pm; every night Holy Cross Church 17 Street Central Station, Belmore Park, Haymarket. PO Box 478 10.45pm-11.30pm; every night Bondi Junction NSW 1355 Brekky Van 9am-11am Sundays

PH: 9518 0303

[email protected] www.vinnies.org.au

SUPPORT 22 23

EXODUS FOUNDATION THE STATION LTD PH: 9299 2252 A drop-in centre for men and women (over Our vision is to give those experiencing poverty the 21) who are experiencing homelessness and/ help to break free of it. or unemployment, especially individuals with mental health issues and/or drug and alcohol Chiropractic; Community Hub, Night Van; problems, gambling concerns and those who Community Support Services; Counselling & are chronically homeless and sleeping rough. Support; Dental; Dermatology; Drug & Alcohol Meals & recreation, shower, laundry, selfcare, Counselling; Emergency Relief; Financial emergency relief food vouchers, mental Counselling; General Medical Services; Living health support,drug & alcohol support, Skills Program; Loaves & Fishes Restaurant; housing support & outreach services, medical. Optometry; Partners in Recovery (PIR); Podiatry; Problem Gambling Service; Psychology Culturally appropriate support for members of Aboriginal & Torres Strait Islander communities. • Night Van Yurong Parkway, , 7.30am to 4.00pm, Mon to Fri; near St Mary’s Cathedral 7.30am to 2.00pm, Sat & Sun. 7:30pm-830pm Legal services, 10am-12noon, Mondays. • Loaves n Fishes (free restaurant) Laundry, 7.30am-12noon, Mon-Fri; 180 Liverpool Road Ashfield 7.30am-10.30am, Sat & Sun. Breaky 9am; lunch 11:30-1pm (7 days/week) 82 Erskine Street, Sydney 2000 PH: 8752 4600 [email protected] www.thestationltd.org

SUPPORT 24 25 ORANA HUB COASTAL HOPE STREET A provider of a range of community services We are a not for profit association working to marginalised inner-city residents who may within the Cronulla, Caringbah, Bundeena and be at risk of or experiencing homelessness, Kurnell communities. We assist all members living with addiction, mental health, physical of the local community with information and health and legal issues in addition to having referral services, specifically supporting those diminished employment opportunities. who are financially disadvantaged and socially isolated. The Hub offer programs and services HopeStreet has five core programmes: direct from the Caringbah centre and via • The Terrace outreach programs in Bundeena and Kurnell. • Homeless Support & CommunityDevelopment • Inner City Counselling: Gambling Help, Financial and more PH: 9521 8280 • Women’s Space • Employment Training Programme (ETP). 3a Stapleton Ave Sutherland NSW 2232 www.oranainc.org PH: 9358 2388 email: [email protected] 174 Cathedral Street Woolloomooloo, NSW 2011 [email protected] www.hopestreet.org.au

[email protected]

SUPPORT 26 27 MANLY COMMUNITY CENTRE Aboriginal & Torres Strait Islander Service Adult Education, Information & Referral Alcohol & Other Drug Service; Bereavement Sup- port Provides emergency relief in the form of swags Community Information & Referral for the homeless or those at risk of homelessness. Domestic & Family Violence Service The swag is a discreet, warm, water-proof and Drop-In Coffee Bar; Homeless Outreach Support lightweight basic shelter with room for extra Service (HOPS) belongings. The swag is a carry bag by day and Justice of the Peace provides a basic bed and shelter by night. Legal Aid; Legal Service Multicultural Services PH: (07) 3366 5126 Recreational & Educational Activities Relationship Counselling www.streetswags.org Seniors’ and Single Parents Support [email protected] Taxation Advice Service Volunteer Recruitment & Training Welfare Assessment, Information & Referral

PH: 9977 1066 10am-4pm Monday to Friday 12 Wentworth St., Manly NSW 2095 www.manlycommunitycentre.com.au [email protected]

SUPPORT 28 29 HAWKESBURYS HELPING HANDS PYRMONT CARES Collects unwanted furniture and white goods We support the homeless and marginalised from donors for redistribution to singles and people of the Hawkesbury and surrounds. families who need these items most within the We provide love, kindness, food, toiletries, inner . The service is for people clothing, shoes, blankets, sleeping bags, moving into accommodation for the first time. tents, swags, pet supplies etc, also advice on Small electrical appliances, cutlery, kitchen services available and if possible, support with and table ware may be provided and sanitised accommodation. beds and mattresses can also be delivered. Free meals are served three days a week to our friends in a local park. We distribute 21 PH: 0452 537 998 -35 emergency family food hampers weekly, throughout the vast Hawkesbury. We also www.pyrmontcares.org.au supply lunches to local schools, and this year [email protected] had a back to school drive where we collected facebook: Pyrmont Cares and distributed over 120 backpacks to children 9.00am to 5.00pm, Mon to Fri. in need un our community.

The Terrace Windsor NSW 2756

PH: 0416 956 263

Email: [email protected] www.facebook.com/HawkesburysHelpingHands

SUPPORT 30 31 SHOES FOR PLANET EARTH STREET BUFFET 1800 77 3456

We pack and send shoes to those in need all Free buffet style hot meals for people who over Australia as well as many international are homeless, at risk of homelessness or for communities. These include homeless disadvantaged individuals and families. Clothing, shelters, youth and female crisis centres, blankets and toiletries are also available. indigenous community sporting groups, orphanages, churches, flood and other disaster Catheral Street Woolloomooloo victims, African communities and many more. (behind police station) 5pm - 5.45pm Sundays

The way we bring a plate of food to family & friend functions we do the same for our PH: 0422 587 029 homeless friends. Bon appétit email: [email protected] http://www.shoesforplanetearth.com/ email: [email protected] Twitter: @streetbuffet

SUPPORT 32 33 STEPS EMPLOYMENT DRESS FOR SUCCESS SYDNEY 1800 77 3456 Steps Employment is a specialised employment service aimed at assisting clients with mental We help women in need to find, and keep work. health barriers or other permanent disabilities, to gain and maintain employment in the open Free professional attire and styling to help build labour market. your self esteem and economic independence. We run workshops to help you prepare for your Clients who join the STEPS program are assigned job search and provide job support services to an Employment Counsellor, who works on a one– help you keep the job. Outreach services are on-one basis to address issues relating to both provided to correctional centres and a pack and obtaining and /or maintaining employment. send program services regional NSW. We will be available to explain our service and how to access it. PH: 9415 1301 Tues 10am - 1pm, Wed & Thurs12pm - 3pm Level 4, 7 Help Street. Friday 11am - 1pm, Saturday 10am - 1pm Chatswood NSW 2067 www.sydneycounselling.com.au/steps [email protected] https://sydney.dressforsuccess.org 132 Marrickville Rd, Marrickville NSW 2204 [email protected] www.dressforsuccess.org/Sydney

[email protected]

EMPLOYMENT 34 35 THE BIG ISSUE WORK FOCUS AUSTRALIA The Big Issue provides work solutions for 1300 570 181 homeless and disadvantaged people as well as “We exist to make a real and measurable sport and recreation activities. impact on employment opportunities for Women are also employed by The Big Issue to people with injury, illness, disability or pack the magazines for distribution to subscribers disadvantage” every fortnight, giving them an income as well as We start by listening to you. Whether you’re access to training, mentoring and support. an employer, or a worker with a physical or mental health issue, we need to know PH: 8332 7200 your needs, expectations and capabilities. 125-127 Little Eveleigh St. Redfern NSW 2016 Then we’ll get cracking on tailoring a plan, [email protected] monitoring the performance, and providing www.bigissue.org.au you with results on a regular basis.

We pride ourselves on being flexible and responsive. We recognise that each case is truly different and will tailor our services to respond to your needs.

www.workfocus.com [email protected]

“I got really bad through that darkness, and it has taken me years to get over it. Now I am coming out into the light” Fay, Sydney

EMPLOYMENT 36 37 WESLEY MISSION EMERGENCY CENTRELINK DARLINGHURST SUPPORT 1300 818 270 In addition to providing financial assistance The purpose of Wesley Mission’s emergency for eligible candidates, Centrelink provides, relief program is to help people address under one roof, support services for families, immediate basic needs in times of financial crisis. the elderly, the sick or injured, people with disabilities, young and adult job seekers, recent A safety net for people experiencing financial immigrants, carers, students, trainees, self- distress or hardship and who have limited means employed, retired people & those planning or resources to help them alleviate their financial retirement, the bereaved, people recently crisis. This support may include, but is not limited to, separated or divorced and people in crisis. assistance to address immediate basic needs in times of financial crisis in the form of material or financial www.humanservices.gov.au aid (eg food parcels, clothes, bedding, household items, vouchers for supermarket utilities or petrol). Ground Floor, 137-153 Crown St. Darlinghurst NSW 2010 If you are experiencing financial hardship, are 8.30 - 4.30pm, Mon to Fri worried about losing your home, or you know someone at risk of homelessness, you can get help 140 Redfern St. Redfern, NSW 2016 straight away by calling 1300 818 270 8.30 - 4.30pm, Mon to Fri or email [email protected] 13 2468 Information 13 6240 self service

Fax: 1800 786 102

FINANCIAL ASSISTANCE 38 39 ENERGY & WATER OMBUDSMAN NSW TRUSTEE AND GUARDIAN The Energy & Water Ombudsman NSW NSW Trustee & Guardian provides financial (EWON) provides an independent way of management services to people who have a resolving complaints about all electricity and disability that affects their capacity to make decisions. This may be due to mental illness, gas suppliers in NSW and some water suppliers. brain injury, intellectual disability, dementia EWON can investigate a wide range of or other disabilities. complaints, such as: NSW Trustee & Guardian is appointed by a court or disputed accounts, • tribunal to provide financial management services. • high bills, debts and arrears, • disconnection or restriction of supply, A wide range of legal, technical, financial, specialist • reliability and quality of supply disability and other services are provided by NSW • poor customer service Trustee & Guardian, such as: • electricity and gas marketing and • protecting assets and legal rights negotiated contracts • organising an adequate cash flow to pay bills • connection or transfer issues • liaising with financial and legal institutions • making investments Phone: 1800 246 545 • facilitating the buying and selling of a home. Fax: 1800 812 291 Level 11, Stockland House, 133 Castlereagh Street Phone: 1300 364 103

[email protected] 160 Marsden Street, NSW 2150 www.ewon.com.au [email protected] 9am-5pm Mon-Fri www.tag.nsw.gov.au

FINANCIAL ASSISTANCE 40 41 WORK AND DEVELOPMENT ORDER NSW TRUSTEE AND GUARDIAN SERVICE (WDO) We provide financial management services to people who have a disability that affects Work and Development Orders (WDOs) offer a their capacity to make decisions. This may be way foward to people who can’t pay their fines. due to mental illness, brain injury, intellectual disability, dementia or other disabilities.

This innovative program lets you pay off the NSWTG is appointed by a Court or Tribunal to debt with volunteer work, treatment programs, provide financial management services. When counselling, courses and other activities. Anyone a Financial Management Order has been made, who is homeless, has intellectual disability, cognitive NSWTG works with the clients and other impairment, mental health or addiction issues, or stakeholders to develop a sustainable budget who is in serious financial hardship is eligible. and financial management plan.

The WDO scheme is delivered in partnership We can assist homeless and itinerant with the Aboriginal Legal Service (NSW/ clients to manage their income in a number ACT), State Debt Recovery (SDR) and of ways including: payment of rent and accommodation; assistance with payment of Department of Police and Justice. bills and debts; reference to other services; advocacy; establishment and maintenance of PH: 1300 478 879 grocery, tobacco and other accounts and can www.legalaid.nsw.gov.au offer assistance in legal, financial planning Email: [email protected] and asset management. 323 Castlereagh St PH: 8688 2600 Sydney, 2000 Mon-Fri 9am - 4pm www.tag.nsw.gov.au [email protected]

FINANCIAL ASSISTANCE 42 43 THE HAYMARKET FOUNDATION THE BOURKE STREET PROJECT

We provide support to people who live with mental PH: 9380 8043 illness and addictions by providing treatment and referrals. We assist through addressing Accommodation and living skills program for basic needs of food and hygiene, and use case 23 men who have completed a drug & alcohol management, advocacy and the development of rehabilitation program and require further living skills as pathways to rehabilitation. support to return to a drug free lifestyle. We encourage people to develop self esteem, Counselling, group therapy, case management purpose and connection to the community. and living skills programs are provided for clients. The length of stay is 9 to 12 months. www.haymarket.org.au Clients must be clean and sober for at least 30 [email protected] days to be considered for admission. 165B Palmer St, THE HIV AOD INTEGRATED COUNSELLING SERVICE CARE PROGRAM PH: 9331 1969 A clinical psychologist is available to provide one PH: 9698 0555 to one counselling for people with mental health is a 4 bed stabilisation program which concerns. The psychologist also runs a relapse supports clients who are HIV positive, who prevention group. Alcohol and Other Drugs have substance misuse issues, mental health Counselling Service is a project funded by the and other chronic health needs. We work Commonwealth Department of Health & Ageing in partnership with The Bobby Goldsmith through the NGO Treatment Grants program. Foundation to stabilise and provide housing All psychological services are free of charge and support in the community.

HEALTH 44 45 MEDICARE DARLINGHURST DRUG ARM AUSTRALASIA Free treatment for public patients in public A not-for-profit organisation committed hospitals and free or subsidised health to reducing harms associated with alcohol treatment in general medical practice, specialist and other drug use. We provide vital medical practice, optometry and dentistry. outreach of care and compassion through programs and services that assist PH: 132 011 individuals, families and communities. The Street Outreach Service (SOS), provides harm 137-153 Crown Street, minimisation, support, information, referrals Darlinghurst and crisis intervention to individuals who may www.humanservices.gov.au be homeless on the streets or otherwise at risk. [email protected] The patrols are staffed by trained volunteers and provide drinks and snacks, emotional Opening Hours support and information where required. Monday - Friday: 08:30 - 16:30 Weekends: Closed We proudly support the Australian Aboriginal, Torres Strait Islander and LGBTI DARLINGHURST MEDICAL CENTRE communities. 1800 285 524 PH: 1300 656 800 (1800 BULKBILL) 213-219 Darlinghurst Rd Darlinghurst NSW 2010 OR 9755 0596 www.drugarm.com.au Monday - Friday:7:00 am-10:00 pm [email protected] Saturday - Sunday:8:00 am-10:00 pm 119 The Crescent Fairfield Public holidays:8:00 am-10:00 pm NSW 2165

HEALTH 46 47 UNITING MEDICALLY SUPERVISED CLINIC 180 INJECTING CENTRE (MSIC) A clinic providing sexual health information, Provides a safe, clean and medically advice, referral and treatment for at-risk supervised space for injecting drugs that youth, sex workers and travellers. would otherwise happen elsewhere. Free and confidential advice, testing, diagnosis Provides injecting equipment and and treatment for sexually transmitted take-home naloxone kits. diseases including HIV/AIDS & hepatitis and consultation on other sexual health issues. Training is available, and referrals to drug treatment, health and social welfare services. A free, confidential needle exchange provides syringes, swabs, condoms, lubricant and We welcome clients 7 days a week: disposal for used syringes.

Monday: 9.30am to 9.30pm The services are particularly for at-risk youth, Tuesday: 9.30am to 3.45pm, 6.00pm to 9.30pm sex workers and travellers. An accredited Wednesday to Friday: 9.30am to 9.30pm healthcare interpreter can be arranged if Sat, Sundays, Public Holidays: 9.30am to 5.30pm needed. An Aboriginal Liaison Officer is available if requested.

PH: 9360 1191 3.30pm to 9.00pm, Mon to Fri; 66 Darlinghurst Rd, Kings Cross, 2011 1.30pm to 9.00pm, Sat, Sun & public holidays. Above the Darlinghurst Fire Station (entrance on Street) www.sydneymsic.com PH: 9357 1299 180 Victoria Street, Potts Point

HEALTH 48 49 AUSTRALIAN HEARING VISION AUSTRALIA 1300 412 512 If you are having trouble reading, getting out and about confidently, or would like to understand Our services include assessing hearing, more about your vision, contact us today. fitting hearing devices and providing A not-for-profit organisation providing counselling and rehabilitative programs to blindness and low vision services to Australians help eligible clients manage their hearing of all ages. impairment. Australian Hearing’s clients are at both ends of spectrum. More than a third of our younger clients are under PH: 1300 84 74 66 the age of 10 years, and about 50 per cent of Mon-Fri, 8:30 – 5pm our adult clients are 80 years and over. If you are deaf, or have a hearing impairment Book online for a or speech impairment, contact us through the free hearing check. NATIONAL RELAY SERVICE www.hearing.com.au - TTY users phone 133 677, then ask for 1300 84 74 66; - Speak and Listen users phone 1300 555 727, then ask for 1300 84 74 66; - Internet relay users connect to the NRS, then ask for 1300 84 74 66.

www.visionaustralia.org [email protected]

HEALTH 50 51 ST VINCENT’S HOMELESS ST VINCENT’S HOMELESS HEALTH HEALTH SERVICES SERVICE, DENTAL CLINIC

Assessment, treatment, referral and care coordination for adolescent, adult and older Provides free dental services for homeless homeless individuals in inner Sydney, in youth, adults and older clients in inner Sydney. partnership with local services. Homeless Service workers are sensitive to the Health Outreach offers a range of clinics at a cultural needs of people from culturally & variety of drop-in centres, services and churches. linguistically diverse (CALD) backgrounds Coordinated care planning from the St Vincent’s and those of Indigenous clients. Hospital Emergency Department is also available. http://svhs.org.au/home/our-services/ list-of-services/homeless-health Working in partnership with Way2Home Support Team (Neami), provides healthcare and Contact St, Vincent’s Outreach Team support to young, adult & older rough sleepers 1800 602 417 or 8382 151 with a long history of homelessness and multiple health needs. Service workers are sensitive to the cultural needs of people from culturally & linguistically diverse (CALD) backgrounds and those of Indigenous clients.

St. Vincent’s Hospital 390 Victoria Street, Darlinghurst NSW 8.00am to 4.30pm, Mon to Fri. 1800 602 417 or 8382 1512

HEALTH 52 53

AUSTRALIAN INDIGENOUS AODCONNECT (phone app)

HEALTHINFONET AODconnect is a national directory of alcohol and other drug treatment services for Our resource is a ‘one-stop info-shop’ for people Aboriginal and Torres Strait Islander people. interested in improving the health and wellbeing of Indigenous Australians. It makes published, The app allows you to find a service by state, unpublished and specially-developed material territory and/or region through an interactive about Aboriginal and Torres Strait Islander map of Australia; by alphabetical listing; health freely accessible to people involved in or postcode. Searching in the app can be the area of Indigenous health with the aim refined by selecting services with specific: of enhancing their knowledge and skills, and • Focus - Indigenous, Mainstream with improving their practice and/or policy work. Indigenous focus, or Mainstream For students and the general community, the • Treatment categories - counselling and knowledge accessible via our resource will referral, harm reduction and support groups, improve their understanding of Indigenous outreach, mobile patrols and sobering up health and related areas. shelters, residential rehab, withdrawal management, and young people. www.healthinfonet.ecu.edu.au [email protected] (08) 9370 6336

HEALTH 54 55 BOBBY GOLDSMITH FOUNDATION THE CONTINENCE FOUNDATION 1800 651 011 OF AUSTRALIA

Practical support including direct 1800 33 00 66 financial assistance, interest-free loans and support to return to work (Positive The National Continence Helpline is a free Futures) for people living with HIV in telephone advisory service staffed by a team NSW and who are experiencing debt of continence nurse advisors who provide problems or who are in financial distress. information, education and advice to callers with incontinence or who are caring for someone Most loans are for essential household with incontinence. The Helpline also provides items, but may be for other needs. information and advice to health professionals.

Level 3, 111-117 Devonshire Street The Helpline is funded by the Australian Surry Hills, NSW 2010 Government Department of Health and available to anyone living in Australia. www.bgf.org.au [email protected] 6 Holker Street, Newington NSW 2127 8am-8pm (AEST) Monday to Friday. Ph: 61 (02) 9283 8666 Or ask us to call you. Fax: 61 (02) 9283 8732 www.continence.org.au Free call: 1800 651 010 [email protected] Skype: (02) 8007 4243 Office hrs 9-5pm, Mon-Fri

HEALTH 56 57 LINK2HOME 1800 152 152 NEAMI - WAY2HOME A statewide telephone service providing 1800 505 501 information, assessment and referral to specialist Way2Home works in partnership with health homelessness services, temporary accommodation services, general practitioners and other and other appropriate services for people who are community services to address the needs of homeless or at risk of homelessness. people with complex health needs and long histories of sleeping rough. Link2home also provides information about homelessness services across This service will continue to work with clients for specialist homelessness service providers and with complex needs who are sleeping rough, homelessness advocates acting on behalf of clients. where outreach workers directly engage with clients on the streets offering assistance and If you are of Aboriginal or Torres Strait case management. Islander descent and wish to speak to an Aboriginal staff member, let the operator The service has a housing first approach, which know and they will arrange this for you. focuses on helping clients access and sustain long-term supported housing solutions. Phone: 1800 152 152 Phone: 1800 505 501 or (02) 8323 3880 24 hours a day, 7 days a week, every day of the year. 19A Boundary St, Darlinghurst www.housing.nsw.gov.au 9.00am to 5.30pm, Mon to Fri [email protected] [email protected] www.neaminational.org.au

HOUSING 58 59 THE HAYMARKET CENTRE WESLEY MISSION CRISIS ACCOMMODATION HOMELESS SERVICES Wesley Mission provides supportive services Provides crisis accommodation for homeless related to obtaining and sustaining housing men, women and transgender people over 18 with linkages to emergency accommodation, years old who have complex issues including medium term supported accommodation alcohol & other drug addictions, mental illness etc. We can provide advice, assessment and and/or challenging behaviours. The service referral to a range of accommodation and links clients with appropriate services and helps other relevant services. to establish pathways to permanent housing. PH: 9837 0106

34 Highfield Road, PH: 9698 0555 Quakers Hill NSW 2763 The Haymarket Foundation [email protected] 137-139 Regent St. www.wesleymission.org.au Chippendale, NSW 2008

www.haymarket.org.au [email protected] COMMUNITY HOUSING PO Box 376, Ashfield NSW 1800 PH: 1800 770 602 [email protected]

HOUSING 60 61 ST GEORGE COMMUNITY HOUSING BRIDGE HOUSING Provides affordable housing for people who Bridge Housing provides social and affordable are unable to afford rental accommodation housing for people on low to moderate incomes in or near the area in which they work, or to across 18 local government areas in Sydney. assist people on low incomes to save towards home ownership. There are three main types Social housing is provided for people on fixed or of community housing: housing associations, low incomes who cannot afford to own or rent in cooperatives and church-owned housing. the private market. Housing is provided at below We also provide a range of initiatives to improve market rates based on the tenants’ income. the lives of tenants such as training, education, employment and community engagement opportunities; and specialist advice on Housing Pathways and a range of housing options for PH: (02) 8324 0800 1 Lawson Square, Redfern NSW 2016 applicants. 9.00am to 4.30pm, Mon, Tue, Thur & Fri; 1.00pm to 4.30pm, Wed.

PH: 9585 1499 [email protected] [email protected] www.bridgehousing.org.au www.sgch.com.au 38 Humphrey’s Lane Hurstville, NSW 2220

HOUSING 62 63 COMMON GROUND PROJECT SYDNEY HOMELESS EARLY CAMPERDOWN INTERVENTION SERVICE (SHEIS) Provides housing for long-term homeless 1800 272 877 people and people on low incomes in the inner- west of Sydney. Sydney Homeless Early Intervention Service (SHEIS) provides full case management Individually tailored support helps to make services to young people, men, women and the transition into permanent accommodation families where tenancies or housing are at much easier as well as helping each person risk and to prevent homelessness. become healthy and happy by ensuring they receive the right information and support to Phone: 1800 272 877 (free call) manage and maintain their home independently. Monday - Friday, 8.00am - 4.00pm, PH: 9509 7200 Marrickville, NSW 2204 31 Rd. Camperdown NSW 2050 www.missionaustralia.com.au [email protected]

HOUSING 64 65 BOARDING HOUSE OUTREACH HOUSE OF WELCOME

PROJECT (BHOP) Dignity, equality, human rights & humanity of all.

Provides case management support to enhance Transitional housing and accommodation independence and improve quality of life for for individuals and families who are asylum people, including those with disabilities, who seekers or refugees and who are homeless, at are living in registered boarding houses. risk of homelessness and are not eligible for any housing, financial or medical support. The service particularly works with homeless people and occupants of unlicensed Community Lunches are held once a week by boarding houses. It covers parts of the City of client chefs who are seeking asylum. Free of Sydney and the Local Government Areas of charge, all are welcome! Marrickville, Ashfield, Burwood, Canterbury, Leichardt, Canada Bay and Strathfield. More info: [email protected]

PH: 9564 7333 PH: 9727 9290 10.00am to 5.00pm, Mon to Fri. [email protected] [email protected] www.houseofwelcome.com.au www.newtowncentre.org 197 The Trongate 1 Bedford Street Newtown NSW 2042 PO Box 10 South Granville NSW 9290

HOUSING 66 67 ANTI-DISCRIMINATION BOARD AUSTRALIAN HUMAN RIGHTS 1800 670 812 COMMISSION 1300 656 419 Investigates and conciliates complaints under The Australian Human Rights Commission the Anti-Discrimination Act. has the power to investigate and conciliate We provide free and confidential advice about complaints about: discrimination because of discrimination, bullying and harassment.In NSW a person’s race, sex, gender identity, sexual it is against the law to discriminate against you orientation, intersex status, pregnancy, marital (treat you unfairly) because of your: age, disability, or relationship status, age or disability as well homosexuality, marital or domestic status, race, as sexual harassment in specific areas of public responsibilities as a carer, sex (including breast life, such as, employment, education and the feeding and pregnancy) and transgender status. provision of goods and services; racial hatred It is unlawful for someone to sexually harass you. that takes place in public; discrimination in We have a team of indigenous members. employment because of a person’s criminal record, trade union activity, religion, political Freecall 1800 670 812 (outside of Sydney) opinion or social origin; or breaches of human For an interpreter call 131 450 first rights by the Commonwealth of Australia. Phone: 9268 5544 TTY 9268 5522 Phone: 1300 656 419 or (02) 92849600 Level 7, 10 Valentine Ave 10-4 Mon to Fri. Parramatta Level 3, 175 Pitt St 9am-5pm Mon-Fri Sydney NSW 2000 [email protected] www.antidiscrimination.justice.nsw.gov.au [email protected] www.humanrights.gov.au

LEGAL SERVICES 68 69 REDFERN LEGAL CENTRE WELFARE RIGHTS CENTRE

Redfern Legal Centre (RLC) is an independent, The Welfare Rights Centre is a community legal non-profit community centre dedicated to centre which assists people in NSW with social promoting social justice and human rights. security and family assistance problems and We offer free legal advice, referral and works to improve the social security system. casework to disadvantaged people living in the City of Sydney, Botany Bay and Leichhardt We provide information and advice about local government areas. Centrelink decisions, intensive casework assistance, assistance with appeals, referrals, We also provide community legal education training and policy reform. and advocate for the reform of inequalities in laws, the legal system, administrative practices Referral to Legal Aid is provided for social and society as a whole. security offences. Our specialist areas of work are domestic violence, tenancy, credit and debt, PH: 9211 5300 (Advice line) employment, discrimination, and complaints about police and other government agencies. Suite 102, 55 Holt St. Surry Hills NSW 2010 [email protected] PH: 9698 7277 www.welfarerights.org.au 73 Pitt St Redfern, NSW 2016 9am-1pm & 2-6pm, Mon to Thur; 9am-1pm & 2-5pm Fri. [email protected] www.rlc.org.au

LEGAL SERVICES 70 71 NSW REGISTRY OF BIRTHS, FAMILIES AND FRIENDS OF DEATHS & MARRIAGES MISSING PERSONS UNIT The Registry’s main function is to register births, DEPT. OF JUSTICE & ATTORNEY GENERAL deaths, marriages, changes of name, adoptions and legitimations in NSW. We issue certificates FFMPU is a NSW based service that provides relating to births, deaths and marriages and counselling support, information, and referral performs civil marriage ceremonies. to families and friends of missing persons.

Information and referrals can be provided on PH: 13 77 88 the day with potential for follow-up support Call hours: Mon-Fri7am-7pm regarding missing persons issues. 35 Regent Street, Chippendale www.bdm.nsw.gov.au [email protected] PH: 1800 227 772

Lvl 1, 160 Marsden St LOCAL COURTS - DEPARTMENT OF Parramatta, NSW 2150 JUSTICE AND ATTORNEY GENERAL [email protected] Legal assistance and guidance relating to www.lawlink.nsw.gov.au/missingpersons matters involving local courts, fines and a general first point of referral of legal matters to other specialist agencies.

PH: 1300 679 272 Newtown Local Court, 222 Australia S. Newtown, NSW 2042 e:[email protected]

LEGAL SERVICES 72 73 HOMELESS PERSONS’ HOMELESS OUTREACH LEGAL SERVICE LEGAL SERVICE 1300 888 529

HPLS Provides free legal assistance for people We give free independent advice about who are homeless or at risk of homelessness or matters such as fines, discrimination, housing, who are in public housing. HPLS addresses the legal needs of homeless people through a human social security, complaints about government rights framework. agencies, victim’s compensation and debt.

We actively involve homeless people in www.legalaid.nsw.gov.au policy development and advocacy through its consumer advisory committee, StreetCare. The HPLS Solicitor Advocate provides a dedicated point of contact for people who are homeless NSW OMBUDSMAN’S OFFICE

or at risk of homelessness to access legal If you think you have been unfairly treated by representation in minor criminal matters. a NSW government agency or employee, or Support for indigenous people is provided. by certain non-government service providers An interpreter is available. (including refuges) you can complain to us. We can review the situation of vulnerable children, or adults who have disabilities and are in full- PH: 8898 6545 time care. Level 5, 175 Liverpool Street Sydney, NSW, 2000, Australia PH: 1800 451 524 or 9286 1000 www.piac.asn.au Level 24, 580 George St [email protected] SydneyNSW 2000 [email protected] www.ombo.nsw.gov.au

LEGAL SERVICES 74 75 ABORIGINAL LEGAL SERVICE SHOPFRONT YOUTH LEGAL CENTRE 1800 765 767 (02) 9322 4808

The Shopfront Youth Legal Centre is a free legal The Aboriginal Legal Service provides free legal service for homeless and disadvantaged young advice and court representation in criminal, adults 18 to 25 years old. family and children’s care and protection legal matters for Aboriginal and Torres Strait Islander The service includes court representation, children, young people & adults. mainly in criminal matters, legal advice and referral. Legal advice and referral are also provided for young people experiencing family Level 1, 619 Elizabeth St, Redfern NSW 2016 or domestic violence. 8.30am to 5.30pm, Mon to Fri. www.alsnswact.org.au The Shopfront provides legal education and [email protected] information for young people and youth workers and campaigns for law & policy reform on areas affecting young and disadvantaged people.

356 Victoria St Darlinghurst NSW 2010 9.30am to 5.30pm, Mon to Fri. www.theshopfront.org [email protected]

LEGAL SERVICES 76 77 LAWACCESS NSW VICTIM SERVICES & SUPPORT 1300 888 529 1800 633 063 LawAccess NSW is a free government telephone Provides confidential telephone counselling, service. We can help with a range of legal information and referral for victims of crime. problems or advice in family, civil and criminal The service can assist in matters relating to law. We can help you with a range of problems: sexual assault, domestic violence, victims’ • going to court compensation, assault and child abuse. • a crime • a fine or traffic offence Appointments can be made for face-to-face • a debt counselling where required. • your family or relationship • domestic or family violence Provides support and assistance for victims of • a dispute with your neighbour crime to help them to gain access to services • a problem at work and entitlements that will assist in their • buying goods and services recovery. • a motor vehicle accident • planning ahead (wills, powers of attorney, Victims Access Line: 1800 633 063 enduring guardianship). Aboriginal & Torres Strait Islander Mon-Fri 9am and 5pm, contact line: 1800 019 123 www.lawaccess.nsw.gov.au Level 1, Justice Precinct Offices 160 Marsden Street PARRAMATTA NSW 2150 www.victimsservices.justice.nsw.gov.au [email protected]

LEGAL SERVICES 78 79 HIV/AIDS LEGAL CENTRE INC. THE SENIORS RIGHTS SERVICE (02) 9206 2060 We help you to understand your rights, provide information and help you speak up. Provides free legal services, information and referral on matters relating to HIV/AIDS TARS offers free, confidential, independent and hepatitis C; secondary consultation for legal support to aged care recipients. community and social workers; and community legal education for client groups and community You can complain if you are unhappy with workers on legal issues relating to HIV/AIDS & any of the services provided, such as meals, hepititis C, law reform and advocacy. The service personal care, etc. You can also complain about can assist with issues relating to discrimination, the way you are treated by staff or management. privacy, victims’ compensation, superannuation, In short, you can complain about any aspect of the immigration, wills and enduring guardianships. accommodation and/or care you are receiving.

All staff and volunteers at HALC are trained to TARS also provides information sessions by request. understand the special legal needs of people living with HIV/AIDS. Phone: (02) 9281 3600 414 Elizabeth Street, Country Callers: 1800 424 079 Surry Hills NSW 2010 Mon-Friday 10am-6pm. Level 4, 418a Elizabeth St www.halc.org.au Surry Hills, NSW 2010 [email protected] [email protected] www.seniorsrightsservice.org.au

LEGAL SERVICES 80 81 MY AGED CARE NSW ELDER ABUSE HELPINE PH: 1800 200 422 PH: 1800 628 221

If you’re an older person who is renting, in We provide information, support and referrals an insecure housing arrangement or who is relating to the abuse of older people living in the experiencing homelessness, affordable housing community across NSW. We provide practical can be accessed through aged care services. assistance and easy-to-understand information to older people, family members and frontline Depending on what’s needed, aged care services workers on ways to reduce and prevent abuse. can link you with a provider – usually a charitable When you call, you will speak with a person who or religious organisation – to find better, more will help you: stable accommodation. Once this is organised, you might then be linked to other services to • Identify what the you really wants to achieve receive help at home or in the community. • Develop a support and action plan • Explore all possibilities The Assistance with Care and Housing for • Empower the you or advocate for tyou the Aged program (ACHA) provides care • Understand your rights and demystify some and accommodation services for people of the options (e.g. AVOs, Behavioural Manage- experiencing homelessness, with some homes ment Orders, Community Treatment Orders, specialising in caring for this group. Powers of Attorney, Legal Support Services, and the Guardianship Division of the NSW Civil and Mon-Fri 8am-8pm, Sat 10am-2pm Administrative Tribunal (NCAT))

SENIORS 82 83 MINUS 18 1800 18 45 27

Australia’s largest youth led organisation for gay, lesbian, bisexual and trans youth.

Minus18 provide mental health and peer mentoring support to thousands of same sex attracted and gender diverse young people from all over Australia. Our youth workers and peer mentors are ready to go if you need someone to talk to.

Minus18 aims to improve the health and wellbeing of, and provide a safe environment for, same-sex attracted and gender diverse young people in Australia, seeking to empower them to feel comfortable and confident in their sense of identity and assisting them to grow as happy, healthy individuals well into the future.

www.minus18.org.au ANTI-DISCRIMINATION BOARD 1800 670 812 [email protected] Another language? Call the Translating and Interpreting Service (TIS) on 131 450,

LGBTIQ 84 85 Q LIFE TWENTY10 + GLCS GAY & LESBIAN 1800 184 527 COUNSELLING SERVICE OF NSW TELEPHONE SUPPORT & WEB CHAT Twenty10 is a community-based, state-wide QLife is a counselling and referral service for organisation, working with and supporting people who are lesbian, gay, bisexual, trans, and/ people of diverse genders, sexes and sexualities, or intersex (LGBTI). QLife provides nation- their families and communities.We provide wide, early intervention, peer supported a wide range of support services across New telephone and web based services to people South Wales for people of all ages, including of all ages across the full breadth of people’s specialised services for young people. This bodies, genders, relationships, sexualities, and includes drop-in availability, accommodation, lived experiences. phone support, counselling, case management, referrals and family support services. Freecall: 1800 184 527 5:30-10pm daily. All lines on Monday nights Twenty10 now incorporates the Gay and are staffed by women. Lesbian Counselling Service of NSW (GLCS). [email protected] qlife.org.au Level 1, 45 Chippen Street, Chippendale Metro Support: 02 8594 9555 Rural freecall: 1800 65 2010 Metro Support: 02 8594 9550

LGBTIQ 86 87 ACON GENDER CENTRE 1800 063 060 The Gender Centre is committed to developing and providing services with and Acon is a health promotion organisation based for gender diverse people. in the gay, lesbian, bisexual and transgender communities with a central focus on HIV/AIDS. This service targets transgender persons aged 25 We provide HIV prevention, health promotion, years and over at any stage of transition who are advocacy, care and support services to members homeless or at imminent risk of homelessness. of those communities including Indigenous It provides the transgender community with people, injecting drug users, sex workers and all supported accommodation, and aims to re-house people living with HIV/AIDS. people rapidly. Once housed, post-crisis support is provided through wrap-around support ACON has offices in Sydney, Western Sydney, packages to maintain stable housing. Illawarra, Northern Rivers, Hunter and Mid North Coast with an extensive range of PH: 9519 7599 outreach services 7days 5.30 - 10.30 pm

Phone: (02) 9206 2000 41-43 Parramatta Rd Annandale N.S.W. or freecall: 1800 063 060 www.gendercentre.org.au [email protected] [email protected] 414 Elizabeth St. Surry Hills, NSW 2010 www.acon.org.au [email protected]

LGBTIQ 88 89 AGMC - AUSTRALIAN GLBTIQ BLACK RAINBOW MULTICULTURAL COUNCIL INC. LIVING WELL FOUNDATION

The AGMC Inc is a peak body for The Black Rainbow Living Well Foundation individuals/groups from a Gay, Lesbian, for Aboriginal & Torres Strait Islander LGBTIQ Bisexual, Transgender, Intersex and Queer Suicide Prevention. multicultural background. Black Rainbow aim to be Australia’s Indigenous www.agmc.org.au suicide prevention and mental health support source for Indigenous LGBTI people. We strive for social justice, inclusion and respect for the many strong Aboriginal and Torres Strait Islander lesbian, gay, bisexual, sister girl TRIKONE (transgender) and queer people. is a Sydney-based community organisation that provides social support and a safe, nurturing www.blackrainbow.org.au environment for gay, lesbian, bisexual, transgendered, intersex and queer (GLBTIQ) people of South Asian origin living in Australia.

We regularly organise events, host meet-ups and plan social outings to encourage networking within the group,as well as showcase South Asian talent to help nurture pride and confidence.

http://trikone.org.au/

LGBTIQGLBTIQ 90 91 RAPE & DOMESTIC VIOLENCE WOMEN’S & GIRLS’ EMERGENCY CENTRE SERVICES 1800 424 017 We provide access to basic necessities such as food, material and social assistance, a safe 24/7 telephone and online crisis counselling space, and a place to create community. We also service for anyone - men and women - provide case management services to assistance who has experienced or is at risk of sexual women to access housing, medical, drug and assault and their non offending supporters. alcohol, mental health, legal and other services. Counselling services for women who were sexually assaulted in childhood are also available The women we support are predominantly long from Women’s Health Centres across NSW. term homeless women, who have little family and community support. Many of the women www.nswrapecrisis.com.au have lived transient lifestyles impacted by issues such as domestic violence; history of sexual NSW DOMESTIC VIOLENCE LINE assault; mental health; drug and alcohol use, and come from a variety of diverse backgrounds. 1800 656 463 The state-wide information and referral service PH: 9319 4088 for women experiencing domestic violence. 24/7 174 Redfern Street, Redfern NSW 2016 http://www.wagec.org.au WOMEN’S LEGAL SERVICES NSW Interpreter - phone translation service: 13 14 50 A community legal centre providing women across NSW with a range of free legal services.

PH:8745 6900 ww.wlsnsw.org.au

WOMEN 92 93 NATIONAL SEXUAL ASSAULT, YWCA HOMELESS SERVICES

DOMESTIC AND FAMILY VIOLENCE Advice, referral, advocacy, case management COUNSELLING SERVICE and early intervention/prevention support. Also, non accommodation assistance that may include transport, storage etc. 1800-RESPECT OR 1800 737 732 We support vulnerable people across NSW Have you experienced sexual assault or at times in their lives when they need it most, domestic family violence? You’re not alone. regardless of their age, religion or gender. Counselling, help and support are always available delivered by qualified, experienced We help individuals, families and whole professionals 24-hours a day, seven days a week. communities develop behaviours and skills We also have online councelling and interpreters. to become strong and self-reliant.

www.1800respect.org.au PH: 9285 6286 DAISY APP web: www.ywcansw.com.au email: [email protected] Daisy is a free app that easily connects you to a 5-11 Wentworth Ave wide range of services in your state and local area. Sydney NSW 2000, Daisy also lists legal services, housing and finance services and children’s services. You can create a list of favourite services for easy reference. www.1800respect.org.au/daisy

WOMEN 94 95 WIRRINGA BAIYA ABORIGINAL LOU’S PLACE WOMEN’S LEGAL CENTRE INC. A safe place for women Lou’s Place is a daytime drop-in centre for A state-wide community legal centre for Aboriginal women in the heart of Kings Cross. A part of and Torres Strait Islander women, children and the community since 1999, Lou’s is a Sydney youth. Our free service provides confidential charity that provides respite and support for legal information, advice and casework on a women in need. Our mission is to provide range of family and civil law matters such as: a safe and welcoming place for women, • Domestic violence meeting them at their point of need and • Apprehended Violence Orders (AVOs) supporting them in rebuilding their lives. • Sexual Assault & Child Sexual Assault • Victims Compensation Services include meals, showers, clothing, • Discrimination and Sexual Harassment laundry, medical, legal, crisis referrals, • Care & Protection Early Intervention case management and the New Directions • Family Law program which includes Personal • Complaints against the Police, Correctional Development, Practical Living skills Centres, Juvenile Detention Centres and Family and Creative Expression activities. and Community Services (previously DOCS) PH: 9358 4553 1800 686 587 OR 9569 3847 182 Victoria Street Addison Road Community Centre Kings Cross, NSW 2011 Building 13, 142 Addison Road [email protected] [email protected] www.lousplace.com.au www.wirringabaiya.org.au

WOMEN 96 97 B MILES WOMEN’S FOUNDATION WOMEN’S COMMUNITY SHELTERS 1800 65 64 63 1800 274 984 Women’s Community Shelters aims ensures that more women who have become Our primary aim is to support women who are homeless will have access to short term (up living with a mental illness by offering safe to 3 months) emergency accommodation housing and services that promote recovery. and support in a safe, comfortable and secure environment that enables homeless * A 24/7 women’s refuge located women to rebuild self-esteem and achieve in the inner city of Sydney. control and fulfilment in their lives. * B Miles provides housing across Sydney We have four shelters in New South where women can reside safely, while Wales - at Hornsby Kuringgai, Manly, The receiving support that promotes recovery. Hills District and Forster-Tuncurry. * Access to clinicians, and a range of For shelter admission outside business hours, educational and social inclusion programs. please contact 1800 65 64 63 or 1800 152 152 Phone 9360 4881 or visit our website www.womenscommunityshelters.org.au www.bmiles.org.au

WOMEN 98 99 LINKING HEARTS Canterbury Bankstown Multicultural Family Detour House Inc provides Homelessness Support Service run by The accommodation and care to women United Muslim Women Association (MWA) and girls in two locations in Sydney’s Inner West. We provide safe and supported crisis and DETOUR HOUSE provides a 3 month transitional accommodation for families who are rehabilitation program to women who have homeless or at risk of homelessness due to domestic experienced drug and/or alcohol dependency. and family violence. We also assist vulnerable The program is 12 Step based and is set in a safe, families, including women and men with children. supportive environment to assist women as We provide safe houses for women with or they move to independent living. without children who are escaping domestic and family violence, and help them to be rapidly YOUNG PEOPLE’S REFUGE offers supported re-housed in private rental or social housing. accommodation and individual case management Once housed, postcrisis follow-up is provided to young women aged 13 to 17 who are homeless linking with other support services. We ensure or at risk of homelessness. responses are accessible to families from culturally and linguistically diverse backgrounds, including As a gender specific organisation the staff and women and children escaping domestic management of Detour House Inc are dedicated violence, single parents with children, couples to helping women and girls to reach their with children, and refugees. potential and improve their individual outcomes.

PH: 9750 6916 PH: (02) 9660 4137 UNited Muslim Women Association www.detourhouse.org.au 47 Wangee Rd, Lakemba NSW 2196 [email protected] www.mwa.org.au

WOMEN 100 101 LEICHHARDT WOMEN’S COMMUNITY SYDNEY PERIOD PROJECT HEALTH CENTRE - 9560 3011 Provides material aid in the form of sanitary products, including maternity pads, for homeless We provide low-cost and affordable medical, women and transgender males and for women allied and complementary health care and fleeing domestic or family violence. education to improve women’s health. We aim to always respect a woman’s circumstances Period Packs contain: pads, tampons, wipes, and consider she is the expert on her own life hand sanitiser, disposable bags and a small experiences. We try to respond to her needs treat, providing full menstrual care for a person and wants in a confidential, safe, professional sleeping rough.For information please email: and approachable way. [email protected]

Services inlcude: acupuncture, naturopathy, www.sydneyperiodproject.org.au physiotherapy, psychology, counselling, lymphatic drainage massage therapy. Nurses [email protected] and doctors on site. [email protected] LWCHC is a non-government, not for profit organisation.

www.lwchc.org.au

WOMEN 102 103 DETOUR HOUSE CRISIS ACCOMMODATION CENTRES YOUNG PEOPLE’S REFUGE FOR UNDER 18’S (FOR YOUNG WOMEN & GIRLS) SYDNEY: 9660 4137 Oasis Youth Support (16 - 20) 9331 2266 (13 to 17) 9389 0999 Detour House Inc provides accomodation, Jewish House Crisis Centre (16+) 9386 0770 care and a 3 month rehabilitation program Parrahouse Youth Refuge (16 to 17) 9633 5429 to women who have experienced drug and/ or alcohol dependency. The program is 12 Young People’s Refuge (Detour House) (13 to 17) Step based and is set in a safe, supportive 9564 3638 environment to assist women as they move to independent living. NORTH SYDNEY: Taldumande Youth Services (15 to 18) 9460 3777 Young People’s Refuge offers supported accommodation and individual case SOUTHERN SYDNEY: management to young women aged 13 to 17 Project Youth – Penny’s (16 to 24) 9580 0970 who are homeless or at risk of homelessness. The Bridge Youth Service (15 to 17) 9521 6182

Phone: 02 9564 3638 WESTERN SYDNEY detourhouse.com.au Canterbury Bankstown Youth Service (16-21)9503 6001 Don Bosco House (15 to 18) 8217 4700 Liverpool Youth Refuge (12 to 17) 9824 0192 Nick Kearns House (14 to 17) 9709 3520 Platform Youth Services Penrith (15 to 18) 47 600 800

YOUNG WOMEN YOUTH 104 105 LINK 2 HOME KIDS HELP LINE 1800 55 1 800 1800 152 152 We care and we listen, any tme, for any reason. Kids Helpline is Australia’s only free, private The new 24/7 State-wide telephone line for people and confidential, telephone and online who are homeless or at risk of homelessness to counselling service specifically for young seek accommodation and support. people aged between 5 and 25.

You may also want to talk about your current A counsellor will answer your call. They will living situation and need some direction on listen and help you work through any worries. where to go, or who to contact for more help, You can ask to talk to a male or female. what options you have or just some basic advice. You don’t need to tell us your name. www.kidshelp.com.au 24hours, 7 days per week. CHILD PROTECTION HELPLINE 13 21 11 A 24 hours a day, 7 days a week, statewide call centre staffed by professionally qualified caseworkers to receive and screen all reports about suspected LIFELINE abuse or neglect of a child or young person or those at risk of harm from abuse or neglect. 13 11 14 Community Services is mandated under the Children and Young Persons (Care & Protection) Act 1998 to conduct assessments and protective investigation of reports of cases of child abuse and neglect.

YOUTH 106 107 eHEADSPACE 1800 650 890 REACH OUT

eheadspace provides online and phone support to Provides an online mental health service young people 12 - 25 and their families and friends. for young people 15 to 24 years old who are If you’re going through a tough time, eheadspace experiencing difficulties in any aspect of their can help. If you’re worried about your mental lives or who are at risk of self-harm and are health eheadspace can help you deal with a broad unsure of where or how to get assistance. range of issues like bullying, drug and alcohol issues, depression and anxiety, relationships, You can access ReachOut.com 24/7, and talk concerns about a friend, fitting in and isolation. to other young people or read factsheets and stories on anything from everyday issues We’re committed to embracing diversity through to really tough times. and eliminating all forms of discrimination in the provision of health services. headspace www.reachout.com.au welcomes all people irrespective of ethnicity, [email protected] lifestyle choice, faith, sexual orientation and gender identity. If you would like to speak to If you need urgent help someone in person visit headspace.org.au to find right now, you should your nearest headspace centre. contact these guys: Lifeline 13 11 14 9am - 1am, 7 days a week or Kids Helpline 1800 55 1800. www.eheadspace.org.au

YOUTH 108 109 OASIS YOUTH SUPPORT - SALVOS CHILDWISE Provides crisis accommodation for young people 1800 99 10 99 16 to 21 years old who are homeless or at risk of homelessness. Provides outreach support and CHILD WISE NATIONAL CHILD ABUSE brokerage services for homeless young people 16 PREVENTION HELPLINE to 25 years old. Case management, education and counselling are also available. The Child Wise National Child Abuse Helpline is a toll-free number providing access to Over 20 programs to homeless young people expert advice from trained counsellors and an aged 16 - 24, and gives disadvantaged young opportunity to speak up about child abuse. people hope, help and opportunities to turn their lives around. A wide range of people affected by child abuse contact the Helpline, including victims, parents, relatives, teachers, friends, professionals, carers PH: 9331 2266 and many others. Many of the callers require 365 Crown Street, Surry Hills, NSW 2010 information on the indicators of child abuse and [email protected] what to do, information about issues related to www.salvos.org.au/oasis normal child development and assistance on how to talk to children about personal safety.

Phone: 1800 99 10 99 Email: [email protected]

YOUTH 110 111 CARETAKERS COTTAGE #HOMELESSKIDSMATTER: BONDI YOUTH REFUGE YOUTH REFUGE DIRECTORY (APP) Caretakers Cottage operates a crisis refuge for young people between 12 and 17 years old. Emergency listing of homeless shelters in Sydney and NSW for teens. The app version A safe place to stay for up to 3 months. We also features the complete directory as well as extra help our residents plan what to do next whether features such as a map, emergency numbers that is to return home, move on to longer-term and contacts for child protection services. accommodation or move out independently, and after-care outreach, to help our former residents Mobile and web app: stay on track once they have moved on. www.caretakers.org.au/web-app. PH: 9389 0999 96 Bondi Road, Bondi, NSW 2026 - Open 24/7 www. caretakers.org.au [email protected]

Youth Work Team, 7am-11pm, every day Administration, 9.00am to 5.00pm, Mon to Fri.

YOUTH 112 113 CANTERBURY BANKSTOWN YOUTH Y FOUNDATIONS HOMELESSNESS SERVICE PH: 8306 7901 is the NSW non-governmental 1800 964 775 (02) 9503 6001 peak organisation for youth homelessness. The service provides 24/7 crisis refuge and Do you need assistance finding crisis or support for young people aged 16 to 25 from three transitional housing? Do you need help to six months across five facilities. finding other support services? Our web site has a directory of links to health and support We work collaboratively with other agencies to services, accommodation options and more. connect young people to education, training and employment opportunities, as well as to positive We believe that young people matter and family and community networks. that childhood experiences and family background shouldn’t inhibit anyone from Special tailoring of service provision to address achieving their dreams. varying cultural diversity and religious needs with a strong focus on young people from culturally and linguistically diverse backgrounds 10 Stokes Ave, and Aboriginal young people. Alexandria, NSW 2015 www. yfoundations.org.au Suite 4/59 Evaline Street, [email protected] Campsie, NSW 2194

YOUTH YOUTH 114 115 CREATE FOUNDATION NATIONAL CHILDRENS & YOUTH LAW 1800 655 105 CENTRE - LAWSTUFF

CREATE Foundation is the peak body (02) 9385 9588 representing the voices of all children and Lawstuff provides legal information to young people in out-of-home and foster care. children and young people in Australia. Creating a better life for children and young people in care. Connecting children and young people Lawmail is a FREE legal service for Australian to each other, CREATE and their Community. children and young people (& their advocates), Empowering children and young people to build providing legal information, advice and self-confidence, self-esteem, and skills that enable referrals by email. them to have a voice and be heard. The National Children’s and Youth Law Centre create.org.au is an independent, non-profit organisation working for and in support of children and LEGAL AID YOUTH HOTLINE young people, their rights and access to justice. 1800 10 18 10 Law Building, First Floor Uni NSW 2052 www.ncylc.org.au Free legal advice for children and young people 18 [email protected] years old or younger who have committed, or who are are suspected of having committed, a criminal offence. 9am to midnight weekdays, 24-hour service weekends and public holidays.

www.legalaid.nsw.gov.au

YOUTH 116 117 THE WAYSIDE CHAPEL 9581 9100 WEAVE YOUTH & COMMUNITY A drop-in centre providing a range of support SERVICES (02) 9318 0539 services for young people under 25 years old, particularly those in the Kings Cross area who Support for youth - 12 to 25 years olds. are homeless or at risk of homelessness. • Family and general counselling, with male or Community Services Centre: open 7 days per week female counsellors, for issues such as grief & loss, The centre provides laundry & shower facilities; sexual assault and drug & alcohol abuse. breakfast & dinner programs; advocacy; • Specialist casework & counselling for people with transitional case work; recreation & leisure mental health and/or drug & alcohol problems. activities; information & referral; and outreach. • Legal advice, casework & court support for adults & juveniles; post-release support for juveniles; and The Wayside Cafe also provides pathways into court reports & assessments. employment through the provision of voluntary • Advocacy and referral for housing issues. roles where visitors can learn about cooking, • A drug and alcohol harm-minimisation program. food preparation and business operations. Outreach home visits are available in Sydney, south Mon-Fri 9 -7.30 , Sat & Sun 9-4 Sydney and Botany.

29 Hughes Street, Potts Point NSW 2011 The centre also helps Aboriginal and non-English- [email protected] speaking people. www.thewaysidechapel.com Cnr Elizabeth & Allen Sts, Waterloo, NSW, 2017 www.weave.org.au

YOUTH 118 119 CREATIVE YOUTH INITIATIVES LAUNCHPAD YOUTH COMMUNITY (02) 9356 8897 Housing support for young people who are at risk of homelessness includes help to remain A free, accredited TAFE outreach visual arts safely in existing housing, assistance to secure course that provides materials, individual stable housing and the provision of safe & and group tuition and a safe place for young secure accommodation for those in crisis. homeless people to explore creativity. Students can experiment with various mediums including Provides a parenting program for young painting, sketching, sculpture, life drawing, spray parents under 25 years old & their children painting and graphic design. who are homeless or at risk of homelessness. The service is also for young pregnant women. Sounds of the Street is a TAFE accredited course allowing young homeless people to create songs, PH: 9557 2810 learn music software and gain an understanding 8-10, 654-670 King St. of the music industry. Students’ songs are placed Erskineville, NSW, 2043 in a yearly compilation album and they perform 9-5 Mon-Friday their songs at the annual CD launch. www. launchpadyouth.org.au [email protected] 19 Denham St, Surry Hills, www.missionaustralia.com.au [email protected]

YOUTH 120 121 NOFFS FOUNDATION THE STREET UNIVERSITY (02) 9305 6600 (02) 8886 2800

Disadvantaged and disconnected young people Opened in December 2008 by international hiphop and those from indigenous and culturally diverse group “Public Enemy”and run conjunction with the Uni NSW, it’s a place where young people are able backgrounds are our focus. Our particular expertise is in the treatment of young people with to walk in off the street and take courses in anything drug and alcohol problems. from basketball to biology. With full size classrooms, full size basketball court, music studios where young All Noffs services emphasise the use of multi- people can write and record their own music and a dimensional approaches to engage and maintain cafe run by young people and their families. positive relationships with young people. These approaches include the creation of welcoming Learn Hip hop music, dance, BBoy, song writing and safe social spaces, inclusion of young people and studio recording. Develop beats, lyrics & song in decision-making and planning processes, writing and record in the studio. catering for social and cultural diversity, Help to overcome substance abuse and other social collaboration with a range of other specialist issues and assistance with employment and education. services and a focus on problem solving. https://noffs.org.au noffs.org.au/street-uni/ PO Box 120 Randwick NSW 2031 Mt Druitt & Liverpool Centers Deadly Dreaming Program, 10.00am to 6.00pm, Tue.

YOUTH 122 123 THE YOGA FOUNDATION 1800 06 22 88 0414 379 473 Short-term residential accommodation, respite, The Yoga Foundation is an Australian registered education, outreach and community support charity and not-for-profit that exists to bring programs for children and young people 12 the benefits of yoga to disadvantaged people to 25 years old who are facing challenges of experiencing anxiety and depression who cannot homelessness, drug and alcohol dependency, access yoga easily. exclusion from school, neglect and abuse. Some cannot physically or mentally get to a class We support these young people as they work to turn or do not feel comfortable doing classes in the their lives around and overcome immense personal general community; many mistakenly think of traumas such as neglect and physical, psychological yoga as just for the fit and flexible. Our mission is and emotional abuse. Our 35 services include crisis to bring yoga to these people in order to improve accommodation, alcohol and other drug services, their quality of life and reduce the symptoms of counselling, accredited high schools, outreach, mental illness. residential programs and a mentoring program. PO Box 443, Cammeray, NSW 2062 Phone: 1800 06 22 88 or (02) 9330 3500 Phone: 0414 379 473 133 O’Riordan Street, Mascot NSW 2020 www.theyogafoundation.org.au Mon-Fri 9am - 5pm E [email protected] www.youthoffthestreets.com.au

YOUTH WELLBEINGGLBTIQ 124 125 SYDNEY SHOWER BUS - 07 306 24811 1300 426 386

We are Australia’s first mobile laundry service providing homeless people with access to free washing/drying facilities. We are a new not-for- profit organisation run by volunteers. Provides a safe mobile service for homeless people Portable washing facilities, specialised to shower, shave, brush their teeth and material aid hygiene packs and an alliance with other local in the form of free clothing & hygiene products. organisations will work to achieve these goals. Where is the bus? Check the timetable: [email protected] http://www.orangeskylaundry.com.au

WELLBEINGGLBTIQ 126 127 MILK CRATE THEATRE SYDNEY STREET CHOIR We work with an Ensemble of artists who have experienced homelessness or social 0410 409 906 marginalisation to create theatre that creates Sydney Street Choir is a singing community change. We provide a safe, creative space to build formed to promote social skills, independence confidence and make positive changes in lives. and self- management, including the management of finances, transportation, We believe that by sharing our real stories we housing and health issues. can inspire action and work towards an inclusive future where everyone feels valued. Anyone who has experienced disadvantage We invite you to come and take part in our through homelessness, disability, illness or drama workshops and to join the Ensemble. addiction is welcome and new members bring new life to the Choir community. Phone: (02) 9698 7133 You don’t need to be able to sing to join this 73 Garden Street, Choir, there are no auditions, and you don’t need Alexandria NSW 2015 any special experience. www.milkcratetheatre.com For the latest rehearsal venues, tour and gig info: www.sydneystreetchoir.com [email protected]

WELLBEINGGLBTIQ 128 129 MEN’S SHEDS BABANA ABORIGINAL MENS GROUP

1300 550 009 The term Babana means ‘brother’ in the Dharuk language. Good health is based on many factors including feeling good about yourself, being productive, Babana is a brotherhood of both Aboriginal contributing to your community, connecting with and Non Aboriginal Men who are focused on friends and maintaining an active body and mind. working to improve the lives of the greater Sydney Aboriginal communities. Babana brings together Becoming a member of a Men’s Shed provides a Men from all walks of life that are committed to safe and busy environment where men can find supporting and empowering each other, their many of these things in an atmosphere of old- families and their community. fashioned mateship. And, importantly, there is no pressure. Men can just come and have a yarn and a cuppa if that is all they’re looking for. PH: 9660 5012

There are 30 Men’s Shed across Sydney. 37-47 St Johns Road Glebe NSW 2037 Find one near you: mensshed.org PO Box 3292 Redfern NSW 2016 www.babana.org.au Australian Men’s Shed Association PO Box 793 The Junction NSW 2291

WELLBEINGGLBTIQ 130 131 THE FOOTPATH LIBRARY ROUGH THREADS Rough Threads is a Sydney based not for Free new and secondhand books and profit supporting disadvantaged communities magazines. through the provision of goods, services, social connectedness and belonging. The Footpath Library gives donated books and magazines from the community We support women in women’s refuges, (public and publishers) to homeless and the homeless, refugee families or members disadvantaged people. dealing with serious long term mental illness by providing appropriate men’s, women’s At present, The Footpath Library operates a and kids’ clothing, accessories and shoes. mobile service in Sydney. Since their launch in 2011 they have taken a [email protected] holistic approach to caring for disadvantaged www.footpathlibrary.org members of the community, allowing them to feel a part of the community and hopefully persevere through the tough times and enable them to better improve their lives.

www.roughthreads.org

WELLBEINGGLBTIQ 132 133 PETS IN THE PARK ANIMAL WELFARE LEAGUE Animal Welfare League (AWL) NSW is a Pets In The Park is a free pet clinic provided registered charity and for over 50 years has been for the homeless or those at risk of caring for surrendered, neglected and abandoned homelessness with animal companions. animals, as well as investigating allegations of animal cruelty under the Prevention of Cruelty Veterinarians and vet nurses provide free health to Animals Act. AWL aims to match all adoptable checks, vaccinations, flea treatment, worming animals to suit the lifestyle of potential owners, treatment and basic medication for pets . ensuring a long and happy relationship for all. All animals available for adoption are temperament If you fit this critera and need assistance you assessed, vet checked, desexed, microchipped, must get a referral letter from a human service vaccinated, wormed and on flea prevention. provider such as: Wayside Chapel, Salvation AWL operates two animal shelters, a vet clinic, Army, or Wesley Mission. offers behavioural training and has 14 branches of volunteers across the state. In Sydney AWL Clinics are in Darlinghurst and Parramatta. offers vet care for pets and their low income or www.petsinthepark.org.au and on facebook homeless owners, by our Vets for Street Pets program. AWL receives very little government funding, so replies on the generosity of the public to continue our vital welfare work.

Phone: 02 8899 3333 PO Box 137 North Ryde NSW 2113 [email protected] www.awlnsw.com.au

GLBTIQPETS 134 135 WESTERN SYDNEY HOMELESS CONNECT MONDAY 7 AUGUST 2017 The Western Sydney Homeless Connect (WSHC) event will be held on MONDAY 7 AUGUST 2017 at Parramatta Town Hall and in the Centenary Square.

“We provide the disadvantaged with access to support services from over 60 organisations that can prevent them becoming homeless and act as an early intervention strategy. For those already homeless it can help get them off the street.”

WSHC guests enjoyed a free meal, free haircut, dental or health check-up and shopped at no cost for clothing, toys and books. There was free entertainment with music provided from bands and choirs from all over Sydney, including the Sydney Street Choir.

www.westernsydneyhomelessconnect.com