Annual Report of SEPC 2015-16

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4 Table of Contents S. No. Content Page No. 1. Message from the Chairman 6 2. Message from the Vice Chairman 7 3. Message from the Director General 8 4. Performance of Services Sector 2015-16 14 5. Major Activities Report 2015-16 5.1 SAARC TRADE MART at Global Exhibition on Services (GES) 2015 20 5.2 Festival de Cannes, 2015, Cannes, France 24 5.3 Interactive Session-Hon’ble Minister of Commerce & Industry, Government of India with the High Commissioners/Ambassadors of African Countries, New Delhi 26 5.4 Interactive Workshop-“Export Potential of Health & Medical Services-Opportunities and Challenges”, Bangalore 28 5.5 Road Show “Advantage Health Care India”, Mumbai 29 5.6 SAITEX 2015, Africa 30 5.7 39th Dar-Es-Salaam International Trade Fair,Tanzania 31 5.8 Seminar - “Healthcare Portal”in Dar-es-Salaam 32 5.9 Road Show-“Advantage Health Care India”, Hyderabad & Chennai 33 5.10 Retail India Summit & Award Function 2015, Kolkata 34 5.11 Interactive Workshop-“Exports of Education & Entertainment Services from India-Potential & Challenges”, Chennai 35 5.12 Interactive Workshop-“Exports of Hotel and Travel Services from India-Potential & Challenges”, Jaipur 36 5.13 SAARC Trade Mart - 2 at Advantage Healthcare India-International Summit on Medical Value Travel, 2015, New Delhi 37 5.14 Conference-“Medical Tourism-Advantage Healthcare Gujarat”, Ahmedabad 39 5.15 MAPIC 2015, CANNES, France 40 5.16 CAHOCON 2016-“Quality beyond Accreditation” 42 5.17 China India Corporate Dialogue, Changsha 43 5.18 Healthcare Trade Mart, (Global Exhibition on Services 2016), Greater Noida 44 5.19 FDI Annual World Dental Congress 2016, Poznan, Poland 46 5.20 SEPC Mart- “Advantage Healthcare India, 2016”, Greater Noida 47 5.21 International Medical Tourism Exhibition & Conference (IMTEC), Dubai, UAE 50 5.22 BRICS Trade Fair, 2016, New Delhi 54 5.23 Higher Education Summit, 2016-Global Conference & Exhibition, New Delhi 55 5.24 NFDC Film Bazaar, 2016, Goa 56 6. Audited Annual Accounts of SEPC for FY 2015-16 58 7. Membership Statistics of SEPC for FY 2015-16 69 8. Central Governing Council Members of SEPC 72 Message from the Chairman

Dr. Naresh Trehan Chairman, SEPC Chairman and Managing Director Medanta, the Medicity (Global Health Pvt. Limited), Gurgaon

Dear Members, On the occasion of the release of the Annual Report for 2015- 16, I extend my best wishes and thanks to all members, peers and departments associated. The positive statistics we have seen through the year is a testimony to the fact that SEPC is constantly on the move, realizing its objectives and philosophy. The Service Sector being the largest contributor to the GDP of the country and is the driving force propelling India’s economic growth. SEPC through its structured efforts across the 14 service sectors is making an impact in furthering this growth story. On behalf of all the Office Bearers of SEPC and myself, I assure our members that SEPC will continue to provide a platform to the sector especially with the help of special affinity SEPC shares with the Ministry of Commerce & Industry, Government of India, and the Office of Director General of Foreign Trade. SEPC shall continue to be the ‘Brand Ambassador’ for the Indian service sector and showcasing the “New India” globally. We thank the Ministry of Commerce and Industry for handholding SEPC in its various multi-dimensional and multi-faceted endeavors and extend my best wishes to all members, office bearers and staff of SEPC.

Dr. Naresh Trehan Message from the Vice Chairman

Mr Vivek Nair Vice Chairman, SEPC Chairman & MD, Hotel Leela Venture Ltd., Mumbai

Dear Members, I am extremely delighted to present this Annual Report for the year 2015-16 for Services Export Promotion Council (SEPC). We, at SEPC are committed to continue our efforts for the growth of the services sector and we are sure of us playing a vital role in the growth of India’s export potential in the same. In our capacities, we shall continue our efforts to identify challenges in key markets; showcase the strengths of the Indian services sector to the world and contribute to the creation of new opportunities for services export. In our constant endeavor to seek breakthrough in varied fields of economic interest in varied services sectors, SEPC has been actively participating at the various platforms and has been very well received. Our focus stays directed on attracting Foreign Direct Investment and maximizing on untapped potentials of the sector. I see a reason for hope going by the fact that with vision, insight and focus we shall strive towards excellence further and I look forward to the same. I am grateful to the members of our Central Governing Council for their valuable inputs, practical suggestions and innovative ideas and I deeply acknowledge the wholehearted support and full cooperation of the Ministry of Commerce, fellow members and team at SEPC. I wish all office bearers, members and staff a bright & successful future!

Mr. Vivek Nair Message from the Director General

Ms. Sangeeta Saxena Director General Services Export Promotion Council & Director, Dept. of Commerce, MOC, Govt. of India, New Delhi

Dear Members, I am pleased to present SEPC Annual Report for 2015-16. This is a privileged opportunity for me having this platform to contribute to the services sector in my present capacities of Director General SEPC, an organization today Indian Services Sector looks up to, for its highly defined roles, functions, objectives and achievements. SEPC has been consecutively adding up to the huge strides in growth and generating enough surpluses in exports to help the country offset a large part of its deficit in merchandise trade. In the coming few years, we at SEPC aim to achieve more in terms of harvesting immense untapped potential of the sector. So far, the journey has been very meticulously treaded and I shall hope to continue receiving the guidance and mentorship from fellow members, my colleagues and government while I set the bar standards still higher. SEPC’s exemplary ongoing focus on Healthcare, Tourism, Logistics, Entertainment, Education, Architecture and Consultancy shall be continued with a close and studied watch on the consecutive impacts of demonetization on the national economy. We shall keep ourselves marching forward as how the trend evolves and we shall keep our pace and stride firm on the success road. The need to project India as a great destination for high quality care and services has been and shall always remain our guiding force and a high stress on the world-class health care and its supplementation continued at our end through the year. I am very pleased to share that our participation in the various national and international events recorded a huge positive response such as in SAARC Trade Mart, (Global Exhibition Services), New Delhi, Festival De Cannes at Cannes, France, the 39th Dar-Es-Salaam International Trade Fair and numerous other key events that hold prestige and premium at the world economy dais. It is important for Industry to be having the positive representation in the sector and SEPC holds the key towards the enhanced relationship management. Besides, SEPC believes in the power of emoting and displaying the Brand India because interaction, expression and an exchange of healthy dialogue has always played a deciding role when it comes to reaching out to the potential clients and be guided by the same. Various interactive sessions shall be, and were co ordinated by SEPC at different points of time during the year with key contacts in the industry and government, at both national and international level. We shall be committed in our endeavor to promote medical value travel to India working closely with the Government and in this regards, our program “Advantage Health Care India” held at Hyderabad and Chennai, New Delhi, Ahmedabad, Greater Noida-was a key note and well attended affair of the year and so were the sessions we held on Health Care Portal in Dar-es-Salaam, International Medical Tourism Exhibition and Conference (IMTEC) in Dubai, FDI Annual World Dental Congress 2016, Poland. Our effort shall increase on regular pro rata bases depending upon spheres we explore and destinations we identify, as we continue investing qualitative inputs and resources through the generics of Research, Development, Evolution on the subjects as vivid as that of tourism, education, logistics, entertainment, counseling etc. to aid country’s economy through this platform. It would be very significant to add that Higher Education is the next thing trending. India’s higher education system is the third largest in the world, next to the United States and China. Scope of growth in this sector is immense in terms of Foreign Investment and Exports. SEPC is keen on exploring it further and was able to tap on the subject through Higher Education Summit, New Delhi and a clubbed Interactive Workshop-‘Exports of Education and Entertainment Services from India-Potential & Challenges’ held at Chennai. It further continued the series through similar workshops on Hotel and Tourism. To conclude my note, I would like to add that India is on way becoming a regional hub for providing quality services and is undergoing dynamic orientation. In continuation of our efforts to promote Brand India and to help it in transition to the global stage, SEPC shall carry on its association mediating between different verticals, participations in prestigious events national and abroad and continue its working closely with Industry to lead exports growth of the country. On behalf of the Management, I would like to express sincere gratitude for the support extended by the Department of Commerce, Ministry of Commerce & Industry, Govt. of India, fellow members and colleagues and I shall repeat my commitment in carrying the legacy of par excellence forward during my tenure.

Best Wishes, Ms Sangeeta Saxena Director General SEPC

Performance of Services Sector 2015-16 Performance of Services Sector in India 2015-16 The services sector has emerged as the most dynamic sector of the world economy, contributing almost one-third of world gross value added, half of world employment, one-fifth of global trade and more than half of the world foreign direct investment flows. It remains the key driver of India’s economic growth, contributing almost 66.1 percent of its gross value added growth in 2015-16, an important net foreign exchange earner and the most attractive sector for foreign direct investment inflows. However, the global slowdown has cast a shadow even on this promising sector. India’s services sector covers a wide variety of activities such as trade, hotel and restaurants, transport, storage and communication, financing, insurance, real estate, business services, community, social and personal services, and services associated with construction. India’s Services GDP In 2015-16, as per the advance estimates (AE), the services sector accounting for 53.3 percent of India’s gross value added (GVA) at basic prices (current prices), grew by 9.2 percent (constant prices), marginally lower than in 2014-15. The slight slow- ing down was mainly due to the deceleration in growth of the combined category of public administration, defence and other services to 6.9 percent from 10.7 percent in 2014-15. As per the first revised estimates (RE) of real Gross Value Added (GVA) released by the Central Statistical Office (CSO) for the year 2014-15, i.e. GVA at constant (2011- 12) basic prices, services sector growth accelerated to 10.3 percent from 7.8 percent in the previous year. This growth acceleration was mainly due to higher growth in sub-sectors like trade, repair, hotels & restaurants (10.7 percent), financial services (7.9 percent), public administration and defence (9.8 percent) and other services (11.4 percent). FDI in India’s Services Sector There has been a significant growth in FDI inflows in 2014-15 and 2015-16 (Apr-Oct) in general and to the services sector in particular. Though there is ambiguity in the classification of FDI in services, the combined FDI share of the top 10 service sectors such as financial and non-financial services under services sector, telecommunications, trading, computer hardware and software, construction, hotels and tourism, hospital and diagnostic centres, consultancy services, sea transport, information and broadcasting can be taken as the best estimate of services FDI, though it could include some non-service elements. This share is 53.3 percent of the cumulative FDI equity inflows during the period April 2000-October 2015 and 53 percent during 2014-15. If the shares of some other services or service-related sectors like retail trading, ports, agriculture services, education, and air transport are included, then the total share of cumulative FDI inflows to the services sector would increase to 55.6 percent and 54.5 percent respectively for the above two periods. In 2014-15, while total FDI equity inflows grew by 27.3 percent to US$ 30.9 billion, FDI equity inflows to the services sector (top 10 services including construction) grew by a whopping 70.4 percent to US$16.4 billion. This rising trend is continuing in the first seven months of 2015- 16 with the FDI equity inflows in the services sector growing by 74.7 percent to US$14.8 billion, while total FDI equity inflows grew by 26.1 percent to US$27.1 billion. The high growth in services FDI inflows is mainly due to higher growth of three major categories, namely computer software and hardware; services sector category which itself consists of a basket of items like financial, banking, insurance, non-financial, outsourcing and R&D and trading. This was in spite of the high negative growth at - 61.6 percent in FDI equity inflows in telecommunications.

14 India Services Trade Services exports have been a dynamic element of India’s trade and globalization in recent years. WTO data shows that In- dia’s services exports grew from US$16.8 billion in 2001 to US$155.6 billion - which constitutes 7.5 percent of the GDP - in 2014, making the country the eighth largest services exporter in the world. The share of India’s services exports in global services exports at 3.2 percent in 2014 is nearly double its share of merchandise exports in global merchandise exports at 1.7 percent. The overall openness of the economy reflected by total trade including services as a percentage of GDP shows a higher degree of openness at 50 percent in 2014-15 compared to 38 percent in 2004-05. The openness indicator based only on merchandise trade stood at 38 percent in 2014-15 compared to 28 percent in 2004-05. However, the recovery of India’s services trade in the aftermath of the 2008 global financial crisis has been tepid, with the CAGR of services exports in the post crisis period at just 7.5 percent compared to 30.1 percent in the pre-crisis period. In the case of services imports, the CAGR fell from 23.6 percent in the pre-crisis period to just 6.5 percent in the post crisis period. With uncertain global conditions and weak external demand continuing to hamper India’s services exports, they grew marginally in 2014-15 to 4.1 percent from 4.0 percent in the previous year. The sluggishness in services exports is much more discernible since the second half (H2) of 2014-15 with a 3.7 percent growth which decelerated further to 0.7 percent in the first half (H1) of 2015-16. The impact of the global slowdown on services exports is evident.

Major Services: Sector-Wise Performance This section covers some of the important commercial services for India based on their significance in terms of Gross Domes- tic Product (GDP)/Gross Value Added (GVA), employment, exports and future prospects. Tourism including Medical Tourism Tourism is a major engine of economic growth, an important source of foreign exchange earnings and a generator of employment of diverse kinds in many countries including India. According to the World Travel and Tourism Council (WTTC), the total contribution of travel and tourism to world GDP was US$7.6 trillion (9.8 percent of GDP) in 2014, and is forecast to rise by 3.7 percent in 2015, and by 3.8 percent per annum to US$11.4 trillion (10.5 percent of GDP) in 2025. In 2014, the total contribution of this sector to employment, including jobs indirectly supported by the industry, was 9.4 percent of total employment (276,845,000 jobs). This is expected to rise by 2.6 percent in 2015 and by 2.3 percent per annum in 2025 to reach 356,911,000 jobs (10.7 percent of total jobs). India’s tourism growth which was in double digits at 10.2 percent in terms of foreign tourist arrivals (FTA) and nearly so at 9.7 percent in terms of foreign exchange earnings (FEE), in US $ terms, in 2014, decelerated to 4.5 percent in terms of FTAs and fell by 2.8 percent in terms of FEEs in 2015. With this FTAs stood at 8.0 million and FEEs at US$ 19.7 billion in 2015. Some Transport-related Services Shipping Around 95 percent of India’s trade by volume and 68 percent in terms of value is transported by sea. As on 30 November 2015, India had a fleet strength of 1246 ships with dead weight tonnage (DWT) of 15.37 million (10.45 million GT) including Indian controlled tonnage, with the public sector Shipping Corporation of India (SCI) having the largest share of around 36 percent. Of this, around 369 ships with 13.65 million DWT (8.94 million GT) cater to India’s overseas trade and the rest to coastal trade. Despite having one of the largest merchant 164 Economic Survey 2015-16 shipping fleets among developing countries, India’s share in total world DWT is only 0.9 percent as on 1 July 2015. As per UNCTAD, India with 11.7 million

15 twenty-foot equivalent units of container (TEUs) and a world share of 1.7 percent, ranked ninth in 2014 among developing countries in terms of containership operations. Port Services The cargo traffic of Indian ports increased by 8.2 percent to 1052.21 million tonnes in 2014-15, with traffic at non-major ports increasing at a faster rate than at major ports. During April-September 2015, while cargo traffic at all ports increased by 1.1 percent, major ports reported an increase of 4.1 percent and non-major ports a decline of 1.0 percent as compared to the corresponding period in the previous year. In India’s Maritime Agenda, the target for the year 2020 is 3,130 million tonnes of port capacity with an investment of approximately INR 2,96,000 crore. More than 50 percent of this capacity is to be created in the non-major ports. In 2014-15, 10 public private partnership (PPP) projects were awarded at an estimated cost of INR 9376.43 crore for capacity addition of 95.11 million tonnes in the major ports, comprising construction of berths and terminals and mechanization of existing berths. Some of the initiatives taken by the government to improve the performance of ports are deepening draft to 18 metres to handle large and modern vessels, establishing dry ports at the Jawaharlal Nehru Port Trust and Kandla and providing financial assistance to help them procure pollution response equipment. The three prominent ports-related performance indicators have shown improvement with the average turnaround time and average pre-berthing detention time falling to 2.08 days and 0.17 day respectively and average output per ship berth day improving to 12,570 tonnes in 2015-16 (up to November 2015). Compared to 2000-01, the improvement in the three indicators is remarkable, though in the case of the first two it could partly be due to lower volumes handled at some ports on account of the global downturn. Some Professional Services IT –BPM Services India’s technology and business services industry is one of the most dynamic in the world. From offering basic IT services when it began in the 1990s, the industry has moved ahead rapidly to offering functional IT later in the 1990s and enterprise resource planning and productivity software in the early 2000s, and has become a crucial component of the Indian economy. The Indian IT-BPM industry consists of IT services, which constitute the largest segment with a share of around 52 percent, followed by BPM with share of around 20 percent, software products, engineering research and development (ER&D) and product development, which together account for around 19 percent share, and hardware with around 10 percent share. The industry currently employs more than 3.7 million people and is India’s largest private sector employer. It is also playing a key role in promoting diversity within the industry, with more than 34 percent women employees, over 170,000 foreign nationals and a greater share of employees from non-tier 1 Indian cities. The worldwide IT-BPM spend in 2015 was US$2.3 trillion including hardware. But the global technology industry is facing a tumultuous environment with multiple disruptive digital technologies. Over the next decade, 80 percent of incremental expenditures may be driven by digital technologies, such as platforms, cloud-based applications, big data analytics, mobile systems, social media and cyber security, as well as services needed to integrate these technologies with remaining legacy core technologies. These factors have also impacted global technology spend. Worldwide IT-BPM (excluding hardware) spend in 2015 was clearly impacted by the volatility in global currencies, resulting in a near flat growth of 0.4 percent (US$1.2 trillion) in 2015. Despite turbulent economic conditions including the devastating rains in Tamil Nadu greatly affecting the small and medium sized companies with standalone facilities, India’s IT-BPM sector demonstrated flexibility and resolve to adjust and is expected to touch an estimated share of 9.5 percent in GDP and more than 45 percent in total services exports in 2015-16 as per NASSCOM. Computer and related services with a share of 3.5 percent in India’s GVA grew by 9.7 percent in 2014-15 as per the CSO. Total revenue (exports plus domestic) of the IT-BPM sector for 2015-16 including and excluding hardware is expected to touch US$143 billion and US $129 billion, with growths of 8.3 percent and 9.3 percent over the previous year respectively. Exports including and excluding hardware are both likely to record 10.2 percent growth to reach US$108 billion and US$107.6 billion respectively. The domestic market including hardware is set to grow at 2.9 percent over the previous year to reach US$35 billion (excluding e-commerce) and excluding hardware and e-commerce at 4.8 percent to reach US$ 22 billion. E-commerce is expected to grow at 21.4 percent in 2015-16 to reach US$17 billion. However, the IT-BPM sector is increas- ingly being challenged in its global journey, being negatively impacted by the alarming trend of increased protectionism and resulting barriers to free movement of skill and data. This is while India on its part is being urged to open up its markets under various trade agreements. Misconstruing mobility of skilled people as an immigration issue is a deterrent to the growth of this global business. Research and Development Services The R&D sector grew by 20.8 percent in 2012-13 and contributed 1.4 percent of GDP (old method). As per the CSO’s new method, there is no separate head for R&D. It is a part of the professional scientific & technical activities including R&D classification which grew at 3.8 percent and 25.5 percent respectively in 2013-14 and 2014-15. India’s R&D expenditure has been low and the science, technology and innovation (STI) policy 2013 envisages raising it to 2 percent of GDP with enhanced participation of the private sector. The annual ‘Global R&D Services Providers (GSPR) Rating and Landscape Study

16 2015’ by Zinnov, put the overall India based R&D globalisation and R&D services market at US$ 20 billion in 2015, up by 9.9 percent over 2014. While the R&D services market stood at US$7.76 billion, the R&D globalization market (captives) stood at US$12.25 billion. India’s R&D globalization and services market is set to almost double by 2020 to US$38 billion. According to the study, India based R&D services companies, which account for almost 22 percent of the global addressed market, grew at 12.67 percent and India’s ER&D services are expected to reach US$15-17 billion by 2020, with North America, contributing to 55 percent of revenues, continuing to be the largest market. However, according to the Global Competitiveness Report 2015-16, India’s capacity for innovation has been lower than that of many countries like the USA, the UK, South Korea, and even South Africa. Even in quality of scientific research institutions, India scores lower than China and South Africa. This is also exhibited through its poor score on university–industry collaboration on R&D as compared to some other BRICS (Brazil, Russia, India, China and South Africa) nations like China and South Africa. In terms of patents granted per million population, India fares badly compared to other BRICS countries. In terms of company spending on R&D also, India ranks below China. Only in terms of availability of scientists and engineers, does India score better or is equal to other BRICS countries. Consultancy Services As per a 2015 report by Gartner, the leading IT research and advisory company, the worldwide consulting services market grew by 6.1 percent to US$125.2 billion in 2014, from US$118.1 billion in 2013. Consultancy services are emerging as one of the fastest growing service segments in India, cutting across different sectors with some overlapping. A large number of consultancy firms and individual consultants are operating in India at various levels across the sectors. Technical consulting constitutes about two thirds of the total consulting market, while management consulting constitutes about one third. Technical consulting in India, which mainly consists of engineering consulting, is much stronger than management consulting in terms of the number of players, consulting capabilities and size of consulting firms. The Indian management consulting market, on the other hand, is mainly captured by large size foreign multinational consulting firms. Though there are huge opportunities for the growth of the Indian consulting industry, there are some key inhibitors like low brand equity, inadequate international experience of Indian consultants working abroad, lack of local presence, lack of strategic tie-ups, low competency image, lack of market intelligence on consulting opportunities abroad and lack of a strong competency framework of consultants that improves quality in delivery of consulting assignments. Addressing these issues may help in increasing the global market share of the Indian consultancy Industry. Media and Entertainment Services The Indian media and entertainment industry consists of various segments, like television, print, films, radio, music, animation, gaming & visual effects and digital advertising. The industry has recorded unprecedented growth over the last two decades, making it one of the fastest growing industries in India. According to a report by FICCI-KPMG, the Indian media and entertainment industry grew by 11.7 percent to INR 1,026 billion in 2014 from INR 918 billion in 2013 and it is projected to grow at a CAGR of 13.9 percent to reach INR 1,964 billion by 2019. Digital advertising and gaming, which grew by 44.5 percent and 22.4 percent respectively in 2014, are projected to drive the growth of this sector in the coming years. India is the world’s second largest TV market after China with 168 million TV households, implying a TV penetration of 61 percent. There are about 847 satellite television channels, 243 FM radio channels and 190 community radio stations operating in India. India’s broadcasting distribution network comprises 6,000 multi system operators (MSO) and 7 direct to home (DTH) operators. The Indian radio industry is expected to grow to INR 33.6 billion by 2018 from INR 8.4 billion in 2008. There exists a large demand for FM radio in many cities which remain untapped by private FM radio broadcasting. India continues to be world’s biggest producer of films, with more than 1000 films each year in all languages. The size of the Indian film industry was INR 12,640 crore in 2014. Domestic theatricals continued to be the main source of revenue for the industry, contributing INR 9, 350 crore. The industry is projected to be worth INR 18,630 crores by 2018. Overseas theatricals witnessed a 3.5 percent increase from INR 8.3 billion in 2013 to INR 8.6 billion in 2014. Digitization of screens has allowed distributors to release films simultaneously across thousands of screens. During 2015-16 (April-December), the government has accorded permission for 25 foreign productions to shoot films in India. It has recently accorded administrative approval for setting up of the Film Facilitation Office (FFO) with a view to promoting and facilitating film shootings by foreign filmmakers in India. The National Film Development Corporation (NFDC) has been designated to operate FFO units at Mumbai, Delhi, Chennai and Kolkata. The animation, visual effects, gaming and comics (AVGC) sector is estimated at around INR 4,490 crores in 2014, with estimated projected growth of 13 percent. In order to address the issue of skilling in the animation, gaming and visual effects sector, the government is in the process of setting up a National Centre of Excellence in Animation, Gaming and Visual Effects (NCOE). Towards promoting Indian cinema, the Government of India organizes and participates in various film festivals/markets in India and abroad which includes selection of films for the Indian panorama section of the International Film Festival of India (IFFI) and its organization in Goa. Sources/ Reference: 1. Economic Survey of India 2015-16 2. Reserve Bank of India’s overall balance of payments 17

Major Activities of SEPC 2015-16 (Till Nov, 2016) 5.1 SAARC TRADE MART at Global Exhibition on Services(GES) 2015 At Global Exhibition of Services, 2015, Services Export Promotion Council had set up SAARC Trade Mart, which was held from April 23-25, 2015 at Hall No. 11, Pragati Maidan, New Delhi. During this event, apart from SEPC, seventeen other exhibiting Companies/Organizations participated at SAARC Trade Mart in addition to Foreign Delegation from SAARC countries, especially Bangladesh, Bhutan, Sri Lanka, Afghanistan and Nepal. List of Indian Exhibitors at SAARC Trade Mart: 1. Medanta Medicity, Gurgaon 10. Indian Register of Shipping 2. Apollo Hospitals, New Delhi 11. Basin (Meghalaya) 3. NABH 12. Spenta Multimedia Pvt. Ltd. 4. Narayana Health 13. IACC 5. Indian Dental Association (IDA) 14. The Attorneys 6. Leela Hotels 15. Talati & Talati 7. DIVA 16. Arete Consultants Pvt. Ltd. 8. Manipal University 17. GMR 9. UEM India Pvt Ltd.

SAARC countries Delegation at SAARC Trade Mart: 1. Afghanistan • Mr. Qamaruddin Sediqi, Senior Advisor to the Minister of Public Health of Afghanistan • Mr. Khan Mohammad Zamani, Head of PPP (Public Private Partnership) of the MoPH • Dr. Hedayatullah Alnoor, Senior Advisor to the General Directorate of Curative Medicine of the MoPH 2. Bangladesh • Mr. Forkan Bin Quasem, Managing Director, Spectrum Engineering Consortium Ltd. • Mr. Uttam Kumar Paul, Secretary General, BASIS • Mr. Mohammad Amirul Islam, Partner, IB Corporation • Mr. Mohammed Mostafizur Rahman, Joint Secretary General, BASIS 3. Bhutan • Mr. Pema Khandu, Trade Officer, Department of Trade, Ministry of Economic Affairs, Royal Government of Bhutan • Mr. Tshering Dorji, CEO, Droelma Tours and Travels, Thimphu, Bhutan • Mr. Rinjay Dukpa, MD, Ghaden Pelzom Tours & Treks, Thimphu, Bhutan 4. Nepal • Mr. Ram Chandra Adhikari, Director of Operations, Adventure Himalayan Travels Private Ltd. 5. Sri Lanka • Mr. Sanjaya Ariyarathe, Head of Sales & Marketing, The Swiss Residence, Sri Lanka

20 Inauguration of HEALTHCARE PORTAL By Hon’ble Prime Minister Shri NARENDRA MODI on 23rd April, 2015

Prime Minister of India, Shri NARENDRA MODI inaugurated India’s Healthcare Portal at the ‘SAARC Trade Mart’, in the presence of Ms. Nirmala Sitharaman, Minister of State for Commerce & Industry and Mr. J.P. Nadda, Minister for Health and Family Welfare. The event was also attended by Mr. Ravi Shankar Prasad, Minister for Communications and Information Technology and Ms. Smriti Irani, Former Minister of Human Resource Development. The inauguration was followed by a short film on medical tourism in India. This portal has been developed by the Department of Commerce, Govt of India and the Services Export Promotion Council (SEPC). The event was also graced by Mr Ravi Shankar Prasad, Minister for Communications and Information Technology and Ms Sm- riti Irani, Former Minister of Human Resource Development, Former Commerce Secretary Shri Rajeev Kher, Former Additional Secretary Shri J. S. Deepak, Joint Secretary Shri Sudhanshu Pandey , Director (FT) and Former DG, SEPC Smt. Aditi Das Rout and Deputy DG, Ms Jyoti Kaur.

21 Healthcare Portal is a one-stop information centre for all the potential medical tourists catering to all over the world, wherein it provides information on: • All hospitals & traveling provisions in India. • 122 healthcare facilities in India- 93 Hospitals and 29 Ayurveda and Wellness centres in Tier-I & Tier-II cities in India. • Medical specializations in India in 29 areas. • Doctors in various specialties. • Connectivity in India down to the last mile. • Cost estimates on various procedures. The Portal was appreciated by all the dignitaries present at the event and is seen as a great move to highlight India as a Premier Healthcare destination. Further, SEPC members representing various services sectors including leading companies from Hospitals and Wellness, Tourism and Hospitality , Environment, Maritime, Accountancy, Legal, Consultancy Education, Printing and Publishing services sector, also participated. Associations/Chambers like NABH , Indian Dental Association, Indo American Chamber of Comerce (IACC), Indian Register of Shipping (IRS) (IRCLASS) and Meghalaya Basin Development Authority (MBDA), also participated to make it a success. A large number of B2B meetings took place during the course of 3 days. There were also a few joint tie ups between international companies with the Exhibitors at the SAARC Trade Mart. SEPC put up a Research Project by engaging students from IIFT and IIM to study the market dynamics of important participant countries across 5 major regions in services trade in important sectors and also on the outcome of Global Exhibition on Services (GES).

22 23 5.2 Festival de Cannes, 2015, Cannes, France Services Export Promotion Council (SEPC) participated consecutively for the 2nd time in the 68th Cannes Film Festival- France 2014 in coordination with Ministry of Information and Broadcasting, Govt. of India and Federation of Chamber of Commerce and Industry (FICCI). At Cannes film Festival, SEPC had a table space within India Pavilion for conducting B2B meetings. Minister of State for Information & Broadcasting Shri Rajyavardhan Singh Rathore inaugurated the India Pavilion at the 68th Cannes Film Festival. Speaking at the packed inaugural session of the India Pavilion, the Hon’ble Minister stated, “India has already signed co-production agreements with a slew of countries. In the last one year, five co-productions have been undertaken with France alone. We need to take these partnerships to the next level now.” Dr Mohan Kumar, Ambassador of India to France, noted filmmaker Mr Bobby Bedi, actress-director Ms. Nandita Das, among others, attended the session. The festival kick-started with the screening of French director Emmanuelle Bercot’s “Standing Tall”. A total of 19 films were competing for the Golden Palm awards this year. India was represented by Neeraj Ghaywan’s “Masaan” and Gurvinder Singh’s “ChauthiKoot”. Dr. Mohan Kumar, Ambassador of India to France interacted with Ms. Jyoti Kaur, Deputy Director General and also shared his thoughts in terms of SEPC participation in Cannes film festival that “Soft Power” is an important instrument of diplomacy and India enjoys a huge comparative advantage in this regard.

Inauguration ceremony was also accompanied by other dignitaries such as: 1) Smt. Apoorva Srivastava, Counsellor (Press, Information and Culture) Embassy of India in France 2) Shri K Sanjay Murthy, Joint Secretary (Films), MoIB, GOI 3) Mr. Bobby Bedi, Film Maker 4) Ms. Nandita Das, Actress & Director 5) Shri C. Senthil Rajan, Director, Directorate of Film Festival, MoIB, GOI 6) Shri Supran Sen, Secretary General, Film Federation of India 7) Smt. Mallika Sheravat, Film actress and celebrity , Indian Film Industry 8) Ms. Leena Jaisani, Sr. Director & Head, Media & Entertainment /Art & Culture, FICCI 9) Ms. Tanu Rai, Deputy Director, Directorate of Film Festival, MoIB, GOI 10) Jerome Paillard, Director, Marche Du Film

24 Ministry of Information and Broadcasting, GOI in partnership with FICCI set up an India Pavilion at 68th Cannes Film Festival to showcase Indian cinema across linguistic, cultural and regional diversities, with the aim of forging an increasing number of international partnerships in the realms of distribution, production, filming in India, script development and technology, and promoting film sales and syndication. The venue witnessed heavy footfalls from film producers, directors, journalists and other film fraternity / authorities eager to network. The Marché du Film is the most important event in the industry and the leading meeting place for 10, 000 film professionals, including 3,200 producers, 2, 300 theatrical distributors, 1,500 sales agents and 790 festival programmers. Cannes Film Festival is the leading global event for the Film Industry and is a vibrant must attend 12-day business-to-business event.At Cannes, for the Indian companies there is an opportunity for presenting a diverse range of Indian Shooting Locale and co-production capabilities to the foreign buyers as well as the Foreign Film Makers. This important festival allows a space for independent filmmakers and makers of documentaries and short films to showcase their films and find buyers and distributors even when they are not backed by big production houses. It is said that a launch at this festival can really make or break a film – it can really change a director or a producer’s life also. B2B meetings were held with producers, distributors, organisers of film events, film commissions of different countries and most importantly organisations/agencies looking at co-production through identification of some major projects in India.

Some of the visitors with whom SEPC had a detailed discussion and meetings are as under: 1. Julia Duarte, Executive Manager, Brazalian Film promotion 2. Chenchih Tan, Festival & Press coordinator, Overseas Market Department, Taiwan Film Institute 3. Serena Mazzi, Promotion of Italian Contemporary Cinema Abroad 4. Marian Novaro Hueyo, International Affairs, INCAA 5. Sheila de La Varende, Director, International Promotion, Telefilm, Canada 6. Chris KIM, Manager, Korean Film Council 7. Lucy Qin, Director, American Dept. China Film Promotion International 8. Yanee Srimeechai, Department of International Trade Promtion , Ministry of Commerce , The Royal Thai Government

25 5.3 Interactive session of Hon’ble Minister of Commerce & Industry, Government of India with the High Commissioners/Ambassadors of African Countries at Le Meridian Hotel, New Delhi on 20th May, 2015

To share information about the special and differential treatment in services being provided by India to LDCs and discuss other issues of mutual interest in services trade, Dept of Commerce and SEPC organised an interactive session with Ambassadors of 43 Least Developed Countries on 20 May 2015 at Hotel Le Meridien, New Delhi. Mrs. Nirmala Sitharaman, Hon’ble Minister for State of Commerce & Industry, Government of India, was the chief guest on this occasion.

26 This event gave us an opportunity to introduce the LDCs to India’s healthcare portal, www.indiahealthcaretourism.com, which was launched by the Prime Minister, Shri Narendra Modi on 23 April, 2015 on the sidelines of the first ‘Global Exhibition on Services’. There was keen interest in the portal which would be extremely useful for the residents of South Asia, Africa and West Asia who seek healthcare services in India and wish to travel to India for various kinds of medical procedures. The film on medical value travel to India was also well received. However, many of the Ambassadors raised their concerns on touts and commission agents working for various hospitals who have brought some amount of disrepute to the medical value travel industry in India. A committee has been set up to identify how a system of accreditation and standards can be developed for genuine medical travel facilitator.

27 5.4 Interactive Workshop - ‘Export Potential of Health and Medical Services – Opportunities and Challenges’, Bangalore (May 28, 2015) The work-shop held at Bangalore was the first in a series of sectoral workshops in different states.

The programme was structured into 5 sessions: the Inaugural Session, Technical Session; Session on Commerce Ministry Perspectives; Session on Presentations and lastly the Session on “Way Forward” and the Valedictory Session in a manner that enabled speakers to discuss issues ranging from challenges faced by India and sustainability of our comparative advantage in the face of such challenges; standards and skilling in services and on domestic and external concerns facing healthcare services exports. The session on Commerce Ministry perspectives presented an overview and activities of the Ministry of Skill Development and that of KSIDC on Ayurveda. The session on presentations included a perspective on exports of dental care and activities of the IDA; on Ayurveda as a scientific system of medicine; a presentation by FICCI on Advantage Healthcare- India-2015 and lastly, on the healthcare portal with focus on its information content and on navigating the portal. In the Special Address, Former Additional Secretary, Shri J.S.Deepak, spoke about the growth of the services sector, its contribution to GDP, and its increasing share in trade and investment. Medical value travel is an important, emerging segment in the healthcare sector where India’s primary comparative advantage lies in quality & affordability. India’s medical value travel exports are mostly to developing countries in South Asia, Africa, and the Middle East. India has witnessed an influx of patients from these various regions and from SAARC countries, particularly Pakistan, Afghanistan and Bangladesh and from Myanmar, who mainly come for organ transplant, orthopedic, cardiac and oncology problems. He stressed on the need to promote healthcare services through reforms that can help facilitate market access. There is an urgent need to enhance the quality of healthcare services by working with concerned Departments in order to showcase India as a premiere destination for healthcare services. Quality, he said, is a force multiplier which can get business and fetch profits. He spoke about the platforms created by the Dept of Commerce to position India’s services before the global community and about the interactions facilitated by the Ministry with various stakeholders to identify regulatory/administrative challenges and issues that are making it difficult for the healthcare sector to realize its full potential. He mentioned specifically about the Healthcare Portal that was launched by the Prime Minister, as a one-stop information source that would help treatment seekers from any part of the world to get information on and access medical care in India. He cautioned the medical community about the activities of so called ‘health travel facilitators’ who are tarnishing the positive image of the country as a premier destination for medical value travel medical visitors claiming to represent reputed hospital and there is an urgent need to convert the healthcare portal into a platform where prospective patients can shop around for packages, book procedures and make payments. In the inaugural address, Shri M. Lakshminarayanan, Principal Secretary, Department of Medical Education, Govt. of Karnataka spoke about how the Department of Medical Education is striving to develop human resources in all spheres with the aim to curtail the gap between the growing advancement in the scientific and medical field and the dearth for specialized experts in the medical and nursing fields. The Department also communicated seeking improvement in tertiary and super specialty healthcare services in Karnataka and also as how to provide access to quality healthcare services to all sections of society and its vision.

28 5.5 Road Show “Advantage Healthcare India”, Mumbai at Hotel Lalit (June 10, 2015)

For the promotion of Healthcare Portal (www.indiahealthcaretourism.com) there was a presentation to create awareness about its salient features to the Indian hospitals who are catering to the foreign patients but are not yet listed in the aforesaid portal.

29 5.6 SAITEX 2015, Africa

The Southern African International Trade Exhibition is the biggest business and networking opportunities event in the continent, showcasing a wide range of Services and products that includes non food retail products with special sectors featuring tools, equipments and essentials, hardware and building supplies as well as house wares and home wares, decorating items, interior designing items and much more. The event throws open an exclusive platform where the right kind of buyer meets the sellers and each is entitled to a gala affair dedicated to business development. “In its 22 years of delivering business opportunities to new and established enterprises alike, SAITEX has grown into one of the most successful and effective business networking platforms in the world,” said Mr John Thomson of show organisers, Exhibition Management Services. SAITEX is the ultimate exhibition for finding new products and suppliers, making new business contacts, exploring new markets and finding new customers.” In 2014, SAITEX had participation from 845 companies from 35 countries which exhibited more than 4,000 items and 15,000 visitors. 176 foreign delegations attended the event, from 44 countries. SAITEX 2015 focused on new developments, including the staging of the first-ever Eastern European and South American pavilions. The exhibitor profile focused on services sectors, retail products with special sectors featuring tools, hardware and building supplies as well as housewares and homeware, home appliances, and consumer electronics. The visitor profile included importers, wholesalers, retailers, distributors, agents and entrepreneurs. For the first time, SEPC participated jointly with India Trade Promotion Organization (ITPO) in Southern African International Trade Exhibition (SAITEX), 2015 held on 21-23 June, 2015 at Gallagher Convention Centre, Midrand, Johannesburg, South Africa. PARTICIPATING COUNTRIES IN SAITEX

South Africa China Vietnam India Germany Brazil Ukraine UAE France Zimbabwe Italy Peru Belgium Taiwan Sri Lanka Belarus Estonia Swaziland Botswana Mauritius Chile Poland Korea Pakistan Turkey Namibia Indonesia Spain United States Iran Mrs. Ruchi Ghanashyam, High Commissioner of India in South Africa along with Mr. Randhir K. Jaiswal, Consul General and Mr. Naresh Kumar, Consul (Commercial) visited SEPC’s booth on first day of the event and they were pleased to know about SEPC and expressed their interest to work jointly with SEPC for the promotion of Indian services sectors. 30 5.7 39th Dar-es-Salaam International Trade Fair, Tanzania Services Export Promotion Council (SEPC) participated in 39th edition of Dar-es-Salaam International Trade Fair (DITF) organized by India Trade Promotion Organization of India scheduled to held from 28th Jun to 8th July, 2015. The principal objective of organizing participation in the event was to encourage and promote Indian exports through joint ventures, technology transfer, marketing arrangements to business partners in Tanzania and building a strong image of Indian products in the African continent.

The Dar-es-Salaam International Trade Fair has established itself over the years as the gateway to the East, Central and Southern African Regions. The Fair is a one-stop-shop for reaching to countries such as Kenya, Uganda, Rwanda, the Democratic Republic of Congo, Zambia, Malawi, Zimbabwe and Botswana. The Fair offers an ideal platform to showcase products/technology/services for the promotion of bilateral trade and investment to achieve objective. Inauguration of pavilion was graced by His Excellency Shri Debnath Shaw, High Commissioner of India in Tanzania on 30th June, 2015. Inauguration ceremony was also graced by other dignitaries: 1) Representatives from Medanta 2) Representatives from Apollo 3) Representative from NABH - Dr. B.K. Rana His Excellency pointed out that India has the potential to be the leading country for export of Medical Tourism from Tanzania. He also pointed out that already there are more than 15,000 individuals who have been visiting India for medical treatment from Tanzania every year. He pointed out that other sectors like education, architecture, logistics, and rest of the other services sectors also have the potential of being the prominent sector of importance in Tanzania. India’s Education sector has been an important sector in Tanzania with MBBS & MBA from India being one of the major courses, being preferred by students.

31 5.8 Seminar - “Healthcare Portal in Dar-es-Salaam” in association with Indian High Commission in Tanzania

SEPC’s Healthcare portal was introduced by the Director General, in the presence of His Excellency Shri. Debnath Shaw, High Commissioner of India in Tanzania and other dignitaries, key offcials and media person. The event was flagged-off by DG welcoming all the individuals present during this event followed by a special address by the High Commissioner, after which DG gave a detailed presentation on SEPC’s Healthcare Portal and how it can benefit various patients coming to India for medical treatment.

Dr. Otilia Gowelle, the Director of Human Resources Development in the Ministry of Health and Social Welfare, on behalf of the Permanent Secretary, addressed the gathering. She especially thanked the Government of India for its continued collaboration with the Tanzanian Government. She also informed everyone that currently they are working on Memoranda of Understanding with six hospitals regarding provision of medical services to Tanzanian citizens. She also shared the statistics details of patients travelling to various countries, particularly to India, for treatment - Malignancy 48(30%), Cardiovascular diseases 41(23.63%), Renal 10(6.25%) & other conditions amounting to 61(38.13%) as per Jan – Mar 2014 Quarter, which shows the high demand for care and also an opportunity for foreign investment in the country

32 5.9 Road Show - “Advantage Healthcare India”, Hyderabad ( July 10, 2015) & Chennai (August 12, 2015) For the promotion of the Healthcare Portal (www.indiahealthcaretourism.com) there was a presentation to create awareness about some salient features of the portal among hospitals which are catering to foreign patients but are not yet listed in the portal.

33 5.10 Retail India Summit & Award Function 2015, Kolkata SEPC has participated in Retail India Summit in Kolkata held from 24th July 2015 where ICC along with Retailers Association of India and Knowledge Partner, PwC organized this Retail India Summit-cum-1st ICC Retail Awards on 24th July 2015 at ITC Sonar, Kolkata.

At the inaugural session of the Retail India Summit, Mr. R. Chandrashekhar, President, NASSCOM, gave his insights on technology space and what it means for retail industry in India. He mentioned that most of the disruptions or cataclysmic waves in the retail industry are due to technology. The need of the hour is to accept the powerful and exciting technological changes being brought into the retail industry, understanding them and developing the same. It is a phenomenal opportunity to adopt such methods and to rise to success. Speaking at the ICC Retail Awards Ceremony organized by the Indian Chamber of Commerce, Mr. Sadhan Pandey, Hon’ble Minister, Consumer Affairs, and Government of West Bengal mentioned that the organized retail market caters to only 20% of a country’s population. Addressing the gathering at the 1st ever retail award ceremony organized by the Indian Chamber of Commerce to promote and encourage entrepreneurs of the retail industry of India, Mr. Bratya Basu, Hon’ble Minister-in-charge, Department of Tourism, Government of West Bengal mentioned how the journey of Indian entrepreneurs has evolved post globalization. He mentioned that new thoughts and collaborative ideas from retailers to develop the state and its economy have helped shape the future of the Indian retail industry.

34 5.11 Interactive Workshop - “Exports of Education & Entertainment Services from India: Potential & Challenges”, Chennai

A Workshop on ‘Exports of Education & Entertainment Services from India: Potential & Challenges’ was held in Chennai on 4th September, 2015 under the Chairpersonship of Commerce Secretary, Ministry of Commerce & Industry, Smt. Rita A. Teaotia. The workshop held was organized by the Department of Commerce, Ministry of Commerce & Industry, the Services Export Promotion Council (SEPC) and FICCI. The workshop focused on export potential and challenges in the Educational and Entertainment services sectors. The programme was structured into 5 sessions: the Inaugural Session, Session on Education Services, Session on Export Potential of Audio-Visual Services; Session on Presentations by State Govts and lastly a Session on ‘The Way Forward’ and the Valedictory Session. Speakers discussed issues ranging from challenges faced by India and sustainability of our comparative advantage in the face of such challenges; standards and skilling in services and on domestic regulations and external concerns facing education and entertainment services sectors. Noted film personalities, Dr. Kamal Haasan and Mr. Subhash Ghai attended the same. From State Government,the following participated: Ms Selvi Apoorva, Secretary Higher Education, Government of Tamil Nadu Ms. R. Anitha Nandhin IFS, Government of Tamil Nadu, Padma Bhushan Mr Kedarnath Awati, Acting Dean (Faculty of Film), FTII Shri Jayesh Ranjan, IAS, Secretary, Dept of Information Technology, Electronics and Communications, Govt. of Telengana Shri Rajendra Kumar Tiwari, Principal Secretary, IT & Electronics, Govt of U.P. Mr Shailendra Kumar, Director, Ministry of Health

35 5.12 Interactive Workshop - “Exports of Hotel and Travel Services & Professional Services from India - Potential & Challenges”, Jaipur

A workshop on ‘Exports of Hotel and Travel Services & Professional Services from India: Potential & Challenges’ was held in Jaipur on 11th September, 2015 under the Chairmanship of Joint Secretary, Ministry of Commerce & Industry, Shri. Sudhanshu Pandey, IAS.This workshop held at Jaipur was organised by the Services Export Promotion Council (SEPC) in collaboration with the Department of Commerce, Ministry of Commerce & Industry and FICCI. The workshop focused on Hotel and Tourism sector and Professional services sectors such as; Accounting & Auditing and Architectural services, the export potential and challenges faced in the two sectors. The programme was structured into 5 sessions: the Inaugural Session, Session on Hotel & Travel Services: Export Potential & Challenges; Session on Export Potential of Professional Services- Architecture, Auditing & Accounting Services: Opportunities and Challenges; Session on Presentations and lastly the Session on the “Way Forward” wherein the speakers shared the vision for the thrust services sectors discussed in the medium and long term and chalked out the way forward in terms of the steps needed to be taken to address challenges and issues with the aim of harnessing opportunities that lie ahead; to assess the gaps in existing procedural/administrative/ regulatory areas and to arrive at a roadmap of reforms required to meet global challenges. The inaugural session was held in the gracious presence of the Joint Secretary, Department of Commerce, Shri. Sudhanshu Pandey, Mr. Randhir Vikram Singh, Secretary, Indian Heritage Hotels Association, FICCI Chairman for Rajasthan Tourism Committee, Mr.Sarabjit Singh, MD, Travelite & Vice Chairman FAITH, Mr. Jugal Kishore Derewala, Chairman, and Mr. Ritesh Derewala, Managing Director, Fruitful Buildcon Private Limited. The other dignitaries comprised Shri S. K. Agarwal IAS, Principal Secretary(Tourism) Govt. of Rajasthan, Shri Anil Kumar Chaplot, IAS, Director(Tourism), Govt of Rajasthan, Mr. Satish Soni, Joint Managing Director, Maharashtra Tourism Development Corporation(MTDC) and eminent speakers including Mr. Ashish Gupta, Consulting CEO, FAITH, Mr. Sunil Gupta, General Manager, ITC Rajputana Sheraton, Rajasthan, CA. Mr. Sanjeev Maheshwari, Chairman - Accounting Standards Board, ICAI, Mr. Premendra Raj Mehta, Member, Research Council of CSIR – CBRI & Former President, Council of Architecture, Prof Arpita Mukherjee, ICRIER, Ms. Rekha Gaurav Longia, Chartered Accountant & Consultant and Mr. Sanjeev Singhal, Partner S.R. Batliboi & Co LLP.

36 5.13 SAARC Trade Mart - 2 at Advantage Healthcare India - International Summit on Medical Value Travel, 5th - 8th October, 2015

SEPC had set-up a 2nd Edition of SAARC TRADE MART at Pragati Maidan, New Delhi, concurrent to Advantage Healthcare India -2015. The SAARC Trade Mart has focus on the Healthcare services and opportunities for the same in SAARC countries, namely; Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka. The purpose was to provide a platform to enhance strategic cooperation and to develop synergies between players of the services sector in India with others SAARC countries.

During SAARC Trade Mart-2, the following activities took place: • B2B meetings with all the SAARC delegates and with other countries’ delegates as well. • From Healthcare sector Indian hospitals renowned for their specialized healthcare services had put up their respective stalls and had B2B meeting with the medical boards, health ministries from SAARC countries which were also having their respective country wise booths at SAARC Trade Mart.

37 List of SAARC Countries delegates participated in the event is as under:

AFGHANISTAN SAYED MOHAMMAD NAZARI MOPH, KABUL AHMAD JAWAD OSMANI MOPH, KABUL YARBAZ HAMEDI MOPH, KABUL MURTAZA SAMEEM MOPH, KABUL NOORULHAQ YOUSOFZAI MOPH, KABUL MIR ABWAHEED RAOFI MOPH, KABUL

BANGLADESH MD ABDUR ROB, MINDSHARE GLOBAL CONSULTANCY LTD NURUL ISLAM HASIB, BDNEWS24.COM DR KAMRUL HASAN KHAN , BANGABANDHU SHEIKH MUJIB MEDICAL UNIVERSITY MD RAFIQ UL ALAM, MEDITRAIN

BHUTAN MR. UGYEN TASHI, MEDICAL SUPPLIES PROCUREMENT DIVISION, MINISTRY OF HEALTH Mrs. PRABHA KATEL, JIGME DORJI WANGCHUCK NATIONAL REFERRAL HOSPITAL MR. PENJORE TASHI, BIO-MEDICAL ENGINEERING DIVISION, MINISTRY OF HEALTH MR. RINCHEN NAMGAY, MINISTRY OF HEALTH MR. SONAM JAMTSHO, DEPARTMENT OF MEDICAL SUPPLIES & HEALTH INFRASTRUCTURE

MALDIVES Mr. MOHAMED NIYAZ, ALLIED INSURANCE COMPANY OF THE MALDIVES Mrs. HABEEB ZEENATH ALI, INDIRA GANDHI MEMORIAL HOSPITAL Mr. ABBAS MISBAAH, CHANNEL NEWS MALDIVES Mr. FATHUHULLA ALI, STATE TRADING ORGANIZATION Dr. MUKTI RAM SHRESTHA, B.P. SMRITI HOSPITAL

SRI LANKA KAHAPALARACHCHI SARATH PREMATUNGE, SACHITRA HOSPITALS (PVT) LTD ABEYKOON S MUDIYANSELAGE NILMINI PRIYANTHA BANDARA, DIGASIRI MEDI CARE (PVT) LTD MOHAMMED SALLY MOHAMMED JABIR, MEDEIREPS (PVT) LTD ANTONY NISHANTHA JAYAMANNE, HEMAS SOUTHERN HOSPITALS (PVT.) LIMITED OSHAN DENZIL LAKITH PEIRIS, HEMAS HOSPITALS LINDAMULAGE NIRAJ DESHANTHA SILVA, THE LANKA HOSPITALS CORPORATION PLC

38 5.14 Conference - “Medical Tourism-Advantage Healthcare, Gujarat”, Ahmedabad A conference was organised by FICCI in coordination with Government of Gujarat (Tourism), Ministry of Commerce & Industry, Government of India and SEPC. Mr. S J Haider, IAS, Secretary (Tourism), Dept. of Industries & Mines, Govt. of Gujarat gave the welcome address. Other dignitaries present during the conference are mentioned below: • Shri Saurabhbhai Patel, Hon’ble Minister for Tourism, Govt. of Gujarat • Shri Nitinbhai Patel, Hon’ble Minister for Health, Govt. of Gujarat • Mr. J. P. Gupta, IAS, Commissioner of Health, Govt. of Gujarat • Shri G R Aloria, IAS,Chief Secretary, Govt of Gujarat • Dr. Vikram Shah, Chairman, Shalby Hospitals Ltd • Mr. Rajiv Vastupal, Chairman, FICCI Gujarat State Council

39 5.15 MAPIC 2015, CANNES, France Services Export Promotion Council for the first time organized “The India Pavilion” at 20th Edition of MAPIC 2015, Cannes France. Ms. Jyoti Kaur, Dy. Director General, SEPC and Mr. Javed Ahmad, Events Executive represented the Council. MAPIC is world’s biggest International Market for Retail Brands. MAPIC provides 3 days of Business Networking Opportunity including exhibition, networking, conferences and showcase awards. MAPIC is an international retail gathering for global retailers and developers. The three-day event showcased the best projects from all over the world and acknowledged the premium innovative and out of league projects in various categories like city and shopping centres, factory outlets, leisure areas and transit zones. In the show there was a gathering of almost 8,400+ international participants, including over 2,400 retailers and 2,300 property developers for 3 days of exhibition, conferences and networking events targeting all types of retail property.

Inauguration of the India Pavilion was graced by Ms. Beatrice Gravier, Commercial Director, MAPIC Market from Reed MIDEM. Inauguration Ceremony was attended by other dignitaries such as: • Mr. David Telfer, Commercial Manager, Reed MIDEM • Dr. B K Rana, Joint Director, NABH(Quality Council of India) • Ms Jyoti Kaur,Dy Director General,SEPC • Ms. Sapna Kiratne, Country Head, ISG Reed Expo, India 40 In this International retail gathering for global retailers, in order to expose exporters of service sector to international market, the India pavilion had participants from Healthcare, Tourism, Entertainment, Education, Architectural and Distribution services sector as Indian Brand owners and also Indian distributors who wanted to tieup with international brands/real estate. At India Pavilion, there were 32 Indian companies from different services sectors having put in their table space under India Pavilion at MAPIC 2015.

41 5.16 CAHOCON 2016 - “Quality beyond Accreditation” SEPC participated at CAHOCON which is an yearly event organized by Consortium of Accredited Healthcare Organizations (CAHO). This year CAHOCON-2016 was organized on 19th and 20th March, 2016 at Hotel Lalit Ashok, Bangalore where 500+ delegates participated from accredited and non accredited hospitals and laboratories from different parts of the country. Different sessions for hospitals and laboratories were organized along with the plenary session. This event created a learning platform where best practices were exchanged among the healthcare organizations on how to sustain healthcare quality and strategies which can take the quality beyond accreditation standards. In a nutshell it was agreed by all that healthcare quality accreditation is the beginning of a journey for continuous quality improvement and patient safety. The chief guest of the event was Padam Vibhusan Dr. Krishnaswamy Kasturirangan. There were over 40 speakers from different hospitals located in different parts of the country who expressed their view on the topics within the sphere of quality beyond accreditation.A few of the eminent speakers were Dr Devi Shetty, Dr KK Kalra, Mr Anil Relia, Dr Irina Papieva, Dr Anupam Sibbal. From SEPC, Ms. Jyoti Kaur, Dy. Director General gave a detailed presentation on the healthcare portal (www. indiahealthcaretourism.com) which is a one-point information source and covers hospital related and travel related information in India. There were also other speakers among the various government supported / government agencies who expressed their view on the importance of healthcare quality in medical tourism and about the need for energy conservation in hospitals. These agencies also informed the delegates about the support that they can provide to the healthcare organizations. There was an interactive session where the participants were given opportunity to clarify their doubts directly with the CEO of NABH and Director of NABL. This session highlighted many challenges the accredited organization were facing. The leaders assured the hospitals that they will be doing their best for the resolution of the challenges. The session on the 4th edition of the NABH standards along with the session on common non-conformities during NABH assessment and their closure were very informative and clarified the doubts of many delegates. The session on the technology and quality gave an insight on the usage of technology in improving quality, efficiency and patient safety. The abstracts were invited from all the accredited hospitals on the theme of quality beyond accreditation. Total 86 abstracts were received out of which 10 were shortlisted for paper presentation and top 3 got the prize. The poster competition on the care of vulnerable patients in association with NABH was also well perceived by the hospitals. Total 47 posters were received out of which top 3 posters were given prize at the event. The event was very much appreciated by all the delegates.

42 5.17 China India Corporate Dialogue, Changsha SEPC in association with New Delhi-based Global Dialogue Review quarterly magazine organised China India Corporate Dialogue in Changsha, China’s central Hunan Province on 11th -12th April, 2016 Other sponsors and organisers were the Changsha High Tech Industrial Development Zone in partnership with the Hunan Provincial Commerce Bureau and the Hunan Federation of Industry and Commerce. The Dialogue aimed at highlighting Chinese interest in investing in various sectors in India.The focus areas of the dialogue were infrastructure, energy, telecommunications, trade and e-commerce, as well as regulatory and arbitration mechanisms in India.

Dignitaries from both countries were present including Mr. Sailas Thangal, Consul General of India in Guangzhou, China, and Mr Salman Khurshid, the former External Affairs Minister of India. To promote the tourism between the two countries,The China India Tourism Council was formally announced by Mr Gao Yangxian, the Deputy Director General of the Hunan Provincial government’s Tourism Bureau. Participants at the event included more than 100 Chinese corporate companies and Indian law firms and corporates . The participants had opportunities to have business interactions with a view to explore investment opportunities in each other’s countries. The Indian law firms were Karanjawala & Co., Luthra & Luthra Law Firm Offices, Trilegal, The Attorneys and Companies, while Indian corporates included OPG Power Ventures, The Leela Group of Hotels and Anthem. Ms. Anku Khanna from The Attorneys and Mr. Luthra from Luthra & Luthra were some of the speakers. Indian delegates headed by Mr Salman Khurshid, former External Affairs Minister of India, were taken on site visits on the second day of the event to three of China’s prominent companies - Zoomlion, Sinocare and Broad Homes, giving them a perspective on companies considered world leaders in their respective fields.

43 5.18 Healthcare Trade Mart (Global Exhibition on Services 2016), Greater Noida Healthcare Trade Mart, an international exhibition on Healthcare Services was organised by the Services Export Promotion Council at the Global Exhibition on Services in partnership with the Department of Commerce & Industry and CII. The event was held from 21st to 23rd April, 2016 at Hall No. 4, India Expo Centre & Mart, Greater Noida. The mart provided a platform to enhance strategic cooperation and develop synergies between players of the healthcare services sector in India and other countries especially in Medical Value Travel. Respected President of India, Shri Pranab Mukherjee, Smt. Nirmala Sitharaman, Hon’ble Minister of Commerce and Industry, Shri Ravi Shankar Prasad, Hon’ble Minister for Communication & IT, Smt. Rita Teotia, Commerce Secretary and other senior officials from Dept. of Commerce visited the Healthcare Mart after the inaugural event of GES-2016 on 20 April, 2016 at the IEMC, Greater Noida.

Healthcare Trade Mart 2016 was conceptualized with a special vision to develop a platform to enhance strategic cooperation and synergies between players of the healthcare services sector in India and other countries especially in Medical Value Travel. The Healthcare Trade Mart was inaugurated by Joint Secretary, Shri Sudhanshu Pandey, IAS in the presence of Dr. Devi Shetty, Chairman & Founder, Narayana Health City. High Commissioner of Lesotho to India was also present. The Inauguration was followed by three active days of B2B meetings wherein many joint collaborations in the medical value travel sector were discussed. The Healthcare Mart was a huge success at GES 2016. The details of the Mart and the activities that followed are highlighted below: The Healthcare Trade Mart had delegates from African, CIS, Middle East and SAARC countries who were also allotted independent 9 sqm booth space at Healthcare Trade Mart namely :

Bhutan Bangladesh Zimbabwe

Oman DR Congo Rwanda

Uganda Lesotho Yemen

Seychelles Kenya Ethiopia

Uzbekistan Tajikistan Turkmenistan

44 The Composition of hosted foreign delegations was as follows: • CEOs of leading private hospitals • Presidents of medical associations • Heads of government hospitals • Senior government officials of Ministry of Health who approve cases for medical travel abroad • Medical insurance company officials • Medical travel facilitators • Medical trade journalist

In addition to above, Healthcare delegates from Cambodia and the Health Office of US agency for International Development at the American Embassy, New Delhi also visited for B2B meetings. 85 Indian delegates from 20 exhibiting Hospitals and Associations participated. This event fostered partnership in the areas of Medical Value Travel.

45 5.19 FDI Annual World Dental Congress 2016, Poznan, Poland SEPC organised India Pavilion at FDI Annual World Dental Congress 2016, Poznan, Poland held on 7th -10th September, 2016. SEPC for the first time organised India Pavilion at FDI AWDC 2016 at Poznan, Poland for the promotion of Indian dental healthcare which forms more than 10 percent of the total Indian medical tourism services. The event had been organised in partnership with the Indian Dental Association(IDA).

The participating Indian companies received a good amount of response by the Buyers/Visitors who visited the India Pavilion from Poland, Germany, UK, Canada, Ukraine, Sweden, Russia, Bangladesh, Australia, Canada, USA, Sri Lanka, Bulgaria, Belarus, Rome, Italy, Czech Republic, France, Kenya, Spain, Hungary, Korea, Brazil ,etc.

At FDI AWDC 2016, there was held a session of the World Dental Parliament wherein Ms. Sangeeta Saxena, Director General, SEPC shared details about the Dental Tourism in India and role of SEPC in the promotion of the Indian Dental healthcare with the audience. She also spoke briefly about the Healthcare Portal of India (www.Indiahealthcaretourism.com). SEPC catalogue and Flyers containing the information on Healthcare Portal were also circulated to the members of the World Dental Parliament. 46 5.20 SEPC Mart - “Advantage Healthcare India, 2016”, Greater Noida Services Export Promotion Council jointly with Ministry of Commerce and Industry and FICCI organised SEPC Mart (Healthcare Services) which was concurrent to Advantage Healthcare India-International Summit on medical value travel to India held from 3rd to 5th October, 2016 at India Expo Mart and Centre, Greater Noida.

Inaugural of SEPC Mart - Advantage Healthcare India 2016 by Sh.. C.K. Mishra, Secretary Ministry of Health and Family Welfare alongwith DG, Mrs. Sangeeta Saxena

At the Mart, SEPC had invited 30 foreign delegates and allotted a free booth space country wise for conducting B2B meetings with the other participating Indian Hospitals in the exhibition. The SEPC Mart had delegates from African, CIS, Middle East, SAARC and other focus countries namely: 1 ABAKILIKI 12 KANDY 2 ACCRA 13 KATHMANDU 3 ADDIS ABABA 14 KIEV 4 AFGHANISTAN 15 KIGALI 5 BHUTAN 16 MALE 6 BRUNEI DARUSSALAM 17 MOMBASA 7 CAMEROON 18 MUSCAT 8 DAR ES SALAAM 19 NAIROBI 9 HANOI 20 WATTALA 10 HARARE 21 YANGON 11 KAMPALA

47 SEPC also allotted booth to the Healthcare Associations of India like CAHO, IDA, AHPI, CWMTS and ICSI along with their members.

The CEOs Forum chaired by Ms. Rita Teotia, Commerce Secretary

The delegates list is as below:

NAME COMPANY DESIGNATION COUNTRY

1 DR. OGBA EMMANUEL MGBODO HOSPITAL MEDICAL DIRECTOR ABAKILIKI

GHANA MEDICAL 2 DR. SEREBOUR FRANK GENERAL SECRETARY ACCRA ASSOCIATION

3 DR. ZEWUDE WULETAW BLACK LION HOSPITAL CLINICAL SERVICE DIRECTOR ADDIS ABABA

FEDERAL MINISTRY OF MEDICAL SERVICE DIRECTOR 4 DR. BURSSA DANIEL ADDIS ABABA HEALTH GENERAL

MR. IBRAHIMKHAIL ABDUL AFGHAN RED CRESCENT 5 COORDINATOR AFGHANISTAN HANAN SOCIETY

6 MR. SAFI MUSBAHUDDIN KAISHA HEALTHCARE PRESIDENT AFGHANISTAN

7 MR. DORJI YANGLEY MINISTRY OF HEALTH PROCUREMENT OFFICER BHUTAN

DEPUTY CHIEF PROGRAM 8 MR. DORJI KINLEY MINISTRY OF HEALTH BHUTAN OFFICER

DR. PG HJ ALIUDDIN PG MD BRUNEI MEDICAL BRUNEI 9 PRESIDENT BAHRIN ASSOCIATION DARUSSALAM

48 BRUNEI 10 DR. HJ MORIS SYLVIANA MINISTRY OF HEALTH HEAD OF PLANNING SERVICES DARUSSALAM

PROF. LOUIS RICHARD DOUALA LAQUINTINIE 11 CENTRAL HOSPITAL CAMEROON FIACRE NJOCK HOSPITAL

DAR ES 12 MRS. CHHAYA PARUL TMJ HOSPITAL DIRECTOR, CEO SALAAM

NATIONAL HOSPITAL OF 13 MR.DAO TUAN MINH MANAGER HANOI TRADITIONAL MEDICINE

PROHEALTH MEDICAL AID PRINCIPAL OFFICER AND 14 MRS. MCNEILAGE HELEN HARARE SOCIETY PROMOTER

PRO HEALTH MEDICAL 15 MRS. MHANDU MAJORY GENERAL MANAGER HARARE AID SOCIETY

16 DR. VAN DER PUTTEN JORIS KAMPALA HOSPITAL LTD CEO KAMPALA

MINISTRY OF HEALTH PROGRAM OFFICER - UGANDA 17 DR. KALANZI JOSEPH KAMPALA UGANDA NATIONAL AMBULANCE SERVICE

INSURANCE COMPANY OF HEAD OF AGENCY LIFE AND 18 MR. KALULE MICHEAL KAMPALA EAST AFRICA MEDICAL INSURANCE

COORDINATOR BILATERAL 19 DR. SABIITI JACINTA MINISTRY OF HEALTH KAMPALA COOPERATION

REVIVAL MEDICAL HEAD - MEDICAL DOCTOR IN 20 DR. RATNAYAKE ASELA KANDY CENTRE CHARGE

OM HOSPITAL & 21 DR. JOSHI HARISH MEDICAL DIRECTOR KATHMANDU RESEARCH CENTRE (P) LTD

UKRAINIAN ASSOCIATION 22 MS. UDOD TETIANA UAMT KIEV OF MEDICAL TOURISM

DR. RUDAKEMWA RWANDA MEDICAL & 23 PRESIDENT/CHAIRMAN KIGALI EMMANUEL DENTAL COUNCIL

INDIRA GANDHI 24 MR. MAUSOOM AHMED DIRECTOR ICT & PR MALE MEMORIAL HOSPITAL

SENIOR ORTHOPAEDIC 25 DR. SHETH UDAYAN MOMBASA HOSPITAL MOMBASA SURGEON

MOHAMMED JAFFAR SENIOR CONSULTANT PEDIATRIC 26 MINISTRY OF HEALTH MUSCAT MOHAMMED ABDUL RAHIM SURGEON

KENYA MEDICAL 27 DR. WALA ELIZABETH CEO NAIROBI ASSOCIATION

MR. PERERA SHAMMI HEMAS HOSPITAL PVT. BUSINESS DEVELOPMENT 28 WATTALA THARANGA LTD. MANAGER

29 MR. ZAW THUREIN STAR MED CO. LTD. MANAGING DIRECTOR YANGON

30 MR. MYO NAING ZAW AVA COURT CO. LTD. DIRECTOR YANGON

49 5.21 International Medial Tourism Exhibition & Conference (IMTEC), Dubai, UAE Services Export Promotion Council with the support from Ministry of Commerce & Industry and India Brand Equity foundation(IBEF) organised India Pavilion at International Medical Tourism Exhibition and Conference (IMTEC), Dubai held from 9th -10th October, 2016 at Dubai International Convention and Exhibition Centre, UAE. At IMTEC 2016, SEPC, Consulate General of India and IBEF jointly organised a press conference on Medical Tourism in India. At the press conference, following dignitaries were present : i) Dr. Naresh Trehan, CMD Medanta-The Medicity ii) Mr. Anurag Bhushan, Consul General of India iii) Mr. K. Murleedharan, Dy. Consul General of India iv) Dr. K. K. Kalra, CEO, NABH v) Dr. Ashok Dhoble, Hon. Secretary General, IDA vi) Mrs. Jyoti Kaur, Deputy Director General, SEPC

The Press coverage got a huge response from media of Middle East and from India as well. Some of the glimpses of the media coverage are as under: 1. Gulf News: India targets medical tourists from Gulf region 2. Gulf Today: India emerges as preferred healthcare destination 3. AL Press: India’s medical tourism market expected to reach USD $8 billion by 2020 4. Pocket News Alert: India’s medical tourism market expected to reach USD $8 billion by 2020 5. Travel Daily News: India’s medical tourism market expected to reach USD $8 billion by 2020 6. Tourism Breaking News - India’s medical tourism market likely to reach USD $8 billion by 2020 7. ET Health World - Indian medical tourism industry to touch USD $8 billion by 2020: Grant Thornton 8. Zawya - India’s medical tourism market likely to reach USD $8 billion by 2020 9.Al Watan newspaper-India’s medical tourism market expected to reach USD $8 billion by 2020

50 At India Pavilion in IMTEC 2016, ten leading hospitals of India participated by putting up their respective table space and as per the feedback, they have received a good amount of enquiries from the visitors. Indian Hospitals/Healthcare Institutions/Associations participated at IMTEC 2016, Dubai are as below: 1. Medanta-The Medicity 2. Apollo Hospitals 3. Max Healthcare 4. Kerala Institute of Medical Science(KIMS) 5. Polakulath Narayanan Renai Medicity 6. Yashoda Super Specialty Hospital 7. Manipal Hospitals 8. Jupiter Lifeline Hospital 9. Aster DM Healthcare 10. Soukya International Holistic Health Centre 11. Indian Dental Association(IDA) 12. Federation of Indian Chamber of Commerce(FICCI) 13. National Accreditation Board of Hospitals and Healthcare Providers(NABH)

51 52 Deputy DG, Ms. Jyoti Kaur presenting Healthcare portal in presence of Counsel General of India, Sh. Anurag Bhushan in Dubai 53 5.22 BRICS Trade Fair, 2016, New Delhi SEPC participated at the 1st BRICS Trade fair held from 12th-14th October, 2016 at Pragati Maidan, which showcased about 20 key sectors. These included aerospace, agro-processing, auto and auto components, chemicals, green energy and renewables, healthcare and pharmaceuticals, railways, textiles and apparel, infrastructure, IT, engineering goods, tourism, gems and jewellery and skill development.

At BRICS Trade Fair 2016, SEPC had provided a table space to its member companies from the services sectors as mentioned below: • Healthcare Services • Education Services • Hotel & Tourism Services • Professional Services The BRICS Trade Fair was an interactive business engagement and was organized with an objective to promote trade and investment opportunities amongst the participating BRICS nations i.e. Brazil, Russia, India, China and South Africa. 397 companies participated at the BRICS Trade Fair to showcase the capability of each of the BRICS nations in the identified sectors. About 910 companies participated at various BRICS business engagements and nearly 1,601 Business-to-Business (B2B) meetings took place over three days. The BRICS Trade Fairs, like the other business to business International Trade Fairs was a unique platform for showcasing technologies, goods and services, exploring opportunities for businesses and entering into dialogues and discussions for joint venture partnerships and collaborations. It may be recalled that India organised the 1st BRICS Trade Fair during its Presidency pursuant to the announcement made by Hon’ble Prime Minister of India during the BRICS Summit at Ufa, in 2015. The Presidency of BRICS will move to China in 2017.

54 5.23 Higher Education Summit, 2016 - A Global Conference & Exhibition, New Delhi SEPC and FICCI were the joint organisers of the Higher Education Summit 2016 held on 10th-12th November, 2016 at Vigyan Bhawan, New Delhi. At Higher Education Summit 2016 following activities took place: • Conference: Deliberations on policy roadmap and other topical issues in Higher Education • Exhibition: More than 150 exhibitors from top of the line Institutions showcasing best practices to the global participants and explore collaborations • Reverse Buyer Seller Meet (RBSM) and B2B Meetings • FICCI Higher Education Awards: Recognition of quality and excellence in higher education delivery • CEO Roundtable: Exchange of information, ideas and insights on higher education among top CEOs & road map ahead was drawn. • Master Classes: Focused discussion on topical issues pertinent to the sector • Poster Presentation: A theme based competition for professionals / post-graduate students to creatively share their know-how with the delegates • Networking Dinner and Lunches: Informal interactions among important stakeholders • Delegate Participation: Footfall of 1000 plus national and international delegates which included 300 plus international delegates from more than 65 countries • Campus Visits: On the last day of the exhibition i.e. on 12th November 2016,visits were organized for the foreign delegates who showed their interest to visit the participating Institutes’ campus. Deliberations on policy roadmap and other topical issues in Higher Education were done at the CEO’s round table meeting which was chaired by Smt. Rita Teotia , Commerce Secretary, Department of Commerce, Govt. of India. More than 1000 national and international delegates including Indian and foreign University Presidents, Vice Chancellors and Deans participated.Participation from 60 plus countries such as EU, UK, Canada, USA, Africa, Middle East, SAARC, CIS etc made the event a huge success. Indian subcontinent has emerged to be a global magnet for aspiring learners, and a role model for high-quality affordable educational systems • Indian higher education institutions are governed by the highest standards of ethics and accountability, with every single one of them being peer-reviewed and accredited • India is among top 5 countries globally in cited research output, its research capabilities boosted by annual research and development spends totalling over US$140 billion • India is in the fourth cycle of its research excellence framework, with at least a 100 of Indian universities competing with the global best • India is the single largest provider of global talent, with one in four graduates in the world being a product of the Indian system • In the last 20 years alone, 6 Indian intellectuals have been awarded the Nobel Prize across categories • India is a regional hub for higher education, attracting global learners from all over the world • The country has augmented its GER to 50% while also reducing disparity in GER across states to 5 percentage points 55 5.24 NFDC Film Bazaar, 2016, Goa • SEPC participated in the 10th Film Bazaar concurrent to 47th International Film Festival of India (IFFI), Goa, held from 20-24 November 2016 at Goa, wherein from SEPC Mrs. Sangeeta Saxena, DG and Mrs. Jyoti Kaur, Deputy DG attended the same. • Film Bazaar 2016 was created and organised by the National Film Development Corporation, it is counted as South Asia’s largest film market and its a platform specially created to strengthen ties between International and South Asian film fra- ternities. The main focus behind the Film Bazaar was to discover, support and showcase South Asian content and talent in film making, production and distribution. Along with this, the bazaar also facilitated the sales of world cinema in the South Asian region. This year, Film Bazaar has received over a 1,000 international, as well as domestic delegates from over 35 countries. State Participants at NFDC Film Bazaar 2016: • Gujarat • Jharkhand • Maharashtra • Telangana • Rajasthan • Karnataka • Madhya Pradesh • Chhattisgarh

Film Office • There were film offices at NFDC Film Bazaar 2016, where the basic objective of film offices was to connect the Tourism bodies and Film Commissions with participating film makers from India and abroad. The office provided a platform to showcase location and incentives that would benefit both the country and the film makers. • NFDC Film Bazaar, was inaugurated by the Hon’ble Minister of Information & Broadcasting, Shri Venkaiah Naidu along with Mr. Ramesh Sippy and Ms. Kiran Juneja who were present.

56 Audited Annual Accounts of SEPC for FY 2015-16 58 59 60 61 62 63 64 65

Membership Statistics of SEPC for FY 2015-16 SEPC Membership Statistics SEPC Membership Service Sector wise

S No. Service Sectors Total Members 1. Healthcare services including services by nurses, physiotherapist and paramedical per- 211 sonnel 2. Educational Services 81 3. Entertainment services including Audio-Visual Services 121 4. Consultancy Services 204 5. Architectural Services and related services 17 6. Distribution Services 44 7. Accounting/Auditing and Book keeping Services 31 8. Environmental Services 5 9. Maritime Transport Services 150 10. Advertising Services 24 11. Marketing Research and Public Opinion Polling Services/Management Services 19 12. Printing & Publishing Services 20 13. Legal Services 31 14. Hotel and Tourism related Services 1,660 Total 2,618

68 SEPC Membership State Wise

SNO. STATES MEMBERS 1 Delhi 622 2 Maharashtra 616 3 Tamil Nadu 233 4 Karnataka 227 5 Kerala 156 6 Gujarat 126 7 Rajasthan 112 8 Andhra Pradesh 107 9 West Bengal 79 10 Haryana 58 11 Goa 50 12 Punjab 38 13 Chandigarh 36 14 Uttar Pradesh 33 15 Puducherry 18 16 Jammu & Kashmir 15 17 Telangana 14 18 Uttrakhand and Uttranchal 13 19 Madhya Pradesh 13 20 Chhattisgarh 8 21 Himachal Pradesh 8 22 Jharkhand 8 23 Daman 6 24 Assam 5 25 Bihar 5 26 Orissa 3 27 Meghalaya 2 28 Sikkim 1 29 Others 6 Total 2,618

69 70 Central Governing Council Members of SEPC

71 Chairman Dr. Naresh Trehan Chairman Services Export Promotion Council C/o. Medanta – The Medicity Sector-38, Gurgaon Haryana E-mail: [email protected]

Vice Chairman Mr. Vivek Nair, Vice-Chairman Services Export Promotion Council C/o M/s. Hotel LeelaVenture Limited The Leela Kempinski Sahar, Mumbai – 400059 E-mail: [email protected]

Director General Ms. Sangeeta Saxena Director General Services Export Promotion Council 3rd Floor, NCHF Building, Siri Fort Institutional Area. August Kranti Marg, New Delhi- 110049 Industry Members Dr. Lalit Bhasin, Mr. Anoop Kumar Sharma, M/s. Bhasin & Co. Advocates Director and CEO, 10, Hailey Road, 10th Floor, M/s. Essar Shipping Ltd New Delhi – 110001 Essar House, 5th Floor, 11. K.K. Marg, Mahalaxmi, E-mail: [email protected] Mumbai – 400034, Maharashtra E-mail: [email protected]

Mr. Ajay Singh Deol Mrs. Usha Thomas Director AVP Finance M/s. Sunny Sounds Pvt. Ltd. M/s. Ayoki Fabricon Pvt. Ltd. Sunny Villa, 4th Floor, Gandhi Gram Road, 137 & 139 Akshay Complex Mumbai – 400049, Maharashtra Dhole Patil Road, Pune - 411001 Email: [email protected]; [email protected] E-mail: [email protected]

Mr. Maneck E Davar Mr. Sanjay Gulati Director Director M/s. SPENTA Multimedia Private Ltd. M/s. GMR Infrastructure Limited 2nd Floor, Peninsula Spenta, Mathuradas Mill 25/1, SKIP House, Museum Road, Compound, N.M.Joshi Marg, Lower Parel (W), Bangalore – 560025, Karnataka Mumbai – 400013, Maharashtra E-mail: [email protected] E-mail: [email protected]

Mr. Sunil H. Talati Mr. Raj Kumar Gupta, M/s. Talati & Talati M/s. UEM India Pvt. Ltd. Ambica Chambers, Nr. Old High Court, 2nd and 3rd Floor, Tower-B, Windsor IT Park, A-1, Navrangpura, Ahmedabad – 380009 Sector-125, Noida - 201301, Uttar Pradesh E-mail: [email protected] E-mail: [email protected]

Mr. Badrinarayanan, M/s. Manipal Academy of Higher Education A Deemed University, University Building, Madhav Nagar, Manipal, Udupi District, Karnataka – 576104 E-mail: [email protected]

Govenment Nominees Mr. Anup Wadhawan Mr. Abhinav Gupta, Additional Secretary Deputy Secretary Department of Commerce Ministry of Shipping Ministry of Commerce & Industry Room No. 413, 4th Floor, Transport Bhavan, Udyog Bhawan, New Delhi 1, Parliament Street, New Delhi – 110011 E-mail: [email protected], [email protected] Email: [email protected]; [email protected]

Mr. A.K. Jain, Mr. Abhay Kumar Director (BIS, Publicity), Deputy Economic Advisor, Ministry of Consumer Affairs, Food & Public Distribution, Ministry of Environment, Forest and Climate Change, Department of Consumer Affairs, Room No. 456-B, Indira Paryavaran Bhavan, Jorbagh Road Krishi Bhavan, New Delhi New Delhi - 110 003 E-mail: [email protected] E-mail: [email protected]

(Set up by Ministry of Commerce and Industry) Third Floor NCHF Building, 6A/6, Siri Fort Institutional Area, August Kranti Marg, New Delhi - 110049 Email: [email protected], Website: www.servicesepc.org Tel: +91 11 41046327-28-29, +91 11 41734632